Maintenance and Service Guide HP Compaq nc4400 Notebook PC Document Part Number: 383207-002 May 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Celeron, and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nc4400 Notebook PC Second Edition: May 2006 First Edition: March 2005 Document Part Number: 383207-002
Contents 1 Product Description 1.1 Features................................... 1 2 1.2 Resetting the Computer....................... 1 4 1.3 Power Management.......................... 1 5 1.4 External Components........................ 1 6 1.5 Design Overview........................... 1 20 2 Troubleshooting 2.1 Computer Setup............................. 2 1 Using Computer Setup....................... 2 1 Selecting from the File Menu.................. 2 2 Selecting from the Security Menu.............. 2 3 Selecting from the Diagnostics Menu............ 2 4 Selecting from the System Configuration Menu.... 2 5 2.2 Troubleshooting Flowcharts................... 2 6 Maintenance and Service Guide iii
Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location...................... 3 1 3.2 Computer Major Components.................. 3 2 3.3 Display Assembly Components............... 3 11 3.4 Plastics Kit............................... 3 13 3.5 Cable Kit................................. 3 14 3.6 Miscellaneous (Not Illustrated)................ 3 15 3.7 Sequential Part Number Listing............... 3 17 4 Removal and Replacement Preliminaries 4.1 Tools Required............................. 4 1 4.2 Service Considerations....................... 4 2 Plastic Parts................................ 4 2 Cables and Connectors....................... 4 2 4.3 Preventing Damage to Removable Drives........ 4 3 4.4 Preventing Electrostatic Damage............... 4 4 4.5 Packaging and Transporting Precautions......... 4 5 4.6 Workstation Precautions...................... 4 6 4.7 Grounding Equipment and Methods............. 4 7 iv Maintenance and Service Guide
Contents 5 Removal and Replacement Procedures 5.1 Serial Number.............................. 5 2 5.2 Disassembly Sequence Chart.................. 5 3 5.3 Preparing the Computer for Disassembly......... 5 5 5.4 Hard Drive................................. 5 7 5.5 Computer Feet............................. 5 11 5.6 Bluetooth Module.......................... 5 12 5.7 External Memory Module.................... 5 14 5.8 Keyboard Cover........................... 5 17 5.9 Keyboard................................. 5 20 5.10 Fan..................................... 5 24 5.11 Heat Sink................................ 5 25 5.12 Processor................................ 5 28 5.13 Internal Memory Module................... 5 30 5.14 Mini Card WLAN Module.................. 5 32 5.15 Display Assembly......................... 5 34 5.16 Button Board............................. 5 48 5.17 Top Cover............................... 5 51 5.18 TouchPad................................ 5 55 5.19 Speaker................................. 5 59 5.20 Infrared Board............................ 5 61 5.21 System Board............................ 5 63 5.22 Modem Module........................... 5 68 5.23 RTC Battery............................. 5 70 Maintenance and Service Guide v
Contents 6 Specifications A Screw Listing B C Software Backup and Recovery Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index vi Maintenance and Service Guide
1 Product Description The HP Compaq nc4400 Notebook PC offers advanced modularity, Intel Core Duo and Celeron M processors, and extensive multimedia support. HP Compaq nc4400 Notebook PC Maintenance and Service Guide 1 1
Product Description 1.1 Features Intel Core Duo T2600 (2.17-GHz), T2500 (2.00-GHz), T2400 (1.83-GHz), and T2300 (1.67-GHz) or Intel Celeron M 1.60-GHz processors, varying by computer model 12.1-inch, XGA, TFT (1024 768) display with over 16.8 million colors 100-, 80-, or 60-GB high-capacity hard drive, varying by computer model 256-MB DDR2 synchronous DRAM (SDRAM) at 633 MHz and 533 MHz, expandable to 4.0 GB Microsoft Windows XP Home Edition or Windows XP Professional, varying by computer model Full-size Windows keyboard with embedded numeric keypad TouchPad and pointing stick pointing devices, including a dedicated vertical scroll region Integrated 10Base-T/100Base-T/1000Base-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card 802.11b/g and 802.11a/b/g WLAN device Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards 1 2 Maintenance and Service Guide
Product Description External 65-watt AC adapter with 3-wire power cord 6-cell Li-Ion battery pack Audio speaker Volume up, volume mute, and volume down buttons Connectors: Infrared Audio-out (headphone) Audio-in (microphone) Universal Serial Bus (USB) v. 2.0 (3 ports, 1 powered) Smart adapter power External monitor RJ-45 (network) RJ-11 (modem) S-Video-out PC Card Digital Media Slot Primary battery pack Accessory battery pack Docking connector Maintenance and Service Guide 1 3
Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow the steps below to reset the password. These steps also clear CMOS. The following steps will not clear an unknown password if the stringent security option has been enabled in the BIOS. If stringent security is enabled, the system board must be replaced to reset an unknown password. Refer to Section 5.21, System Board, for more information on replacing the system board. Before replacing the system board, perform the steps below to be sure that stringent security has been properly enabled. Enabling stringent security provides enhanced prtotection for the power-on password and administrator password and other forms of power-on authorization. Stringent security is enabled/disabled by accessing the Password Options menu in the Computer Setup utility. Refer to Section 2.1, Computer Setup, for more information. 1. Prepare the computer for disassembly (refer to Section 5.3, Preparing the Computer for Disassembly, for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.23, RTC Battery, for more information on removing and replacing the RTC battery). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1 4 Maintenance and Service Guide
Product Description 1.3 Power Management The computer comes with power management features that extend battery pack operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1 5
Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item Component Function 1 Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or Bluetooth device, is turned on. 2 Power light On: The computer is on. Blinking green: The computer is in standby. Blinking rapidly: Wrong AC adapter is connected. Connect an HP Smart AC Adapter. Off: The computer is off or in hibernation. 1 6 Maintenance and Service Guide
Product Description Table 1-1 Front Components (Continued) Item Component Function 3 Battery light Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity. Blinking amber: A battery pack that is the only available power source has reached a low-battery condition. When the battery pack reaches a critical low-battery condition, the battery light begins blinking more quickly. Off: If the computer is connected to an external power source, the light is turned off when all battery packs in the computer are fully charged. If the computer is not connected to an external power source, the light is turned off until the battery pack reaches a low-battery condition, when the light begins blinking amber. 4 Drive light Blinking green: The hard drive or optical drive is being accessed. Amber: HP Mobile Data Protection has temporarily parked the hard drive. 5 Infrared port Provides wireless communication between the computer and an optional IrDA-compliant device. 6 Display release button Opens the computer. 7 Internal microphone Records sound. 8 Fingerprint reader Allows a fingerprint logon to Windows instead of using a password. Maintenance and Service Guide 1 7
Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1 8 Maintenance and Service Guide
Product Description Table 1-2 Right-Side Components Item Component Function 1 Audio-out (headphone) jack 2 Audio-in (microphone) jack Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR. Connects an optional monaural (single sound channel) or stereo (dual sound channel) microphone. 3 Powered USB port Connects USB 1.1- or 2.0-compliant devices to the computer using a standard USB cable, or connects an optional external MultiBay or external MultiBay II to the computer. This USB port is a powered port that can be used without external power. 4 PC Card slot or optional smart card reader On select computer models, the PC Card slot may be replaced with an optional smart card reader. If your computer has a PC Card slot, it supports optional Type I, Type II, 32-bit (CardBus), or 16-bit PC Cards. a smart card reader, it accepts smart cards or Java Cards. 5 Digital Media Slot Supports Secure Digital (SD) Memory Cards and MultiMediaCards (MMC). Maintenance and Service Guide 1 9
Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Table 1-3 Left-Side Components Item Component Function 1 Security cable slot Attaches an optional security cable to the computer. The purpose of security solutions is to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. 2 Vent Provides airflow to cool internal components. To prevent overheating, do not obstruct vents. Use the computer only a hard, flat surface. Do not allow a hard surface, such as an adjoining printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. Depending on the computer model, vents vary in number and location. 1 10 Maintenance and Service Guide
Product Description Table 1-3 Left-Side Components (Continued) Item Component Function 3 Wireless button Turns the wireless functionality of the WLAN or Bluetooth device on or off, but does not establish a connection. To establish a wireless connection, a wireless network must already be set up. 4 USB port Connects a USB 1.1- and 2.0-compliant device to the computer using a standard USB cable. 5 Info Center button Launches Info Center, which enables you to open various software solutions. 6 Power switch When the computer is Off, slide toward the front of the computer and release to turn on the computer. In standby, slide toward the front of the computer and release to exit standby. In hibernation, slide toward the front of the computer and release to exit hibernation. If the computer has stopped responding and Microsoft Windows shutdown procedures cannot be used, slide toward the front of the computer and hold for 4 seconds to turn off the computer. 7 Speaker Enables you to listen to music and hear audio alerts and signals from programs. Maintenance and Service Guide 1 11
Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1 12 Maintenance and Service Guide
Product Description Table 1-4 Rear Panel Components Item Component Function 1 USB port Connects USB 1.1- and 2.0-compliant devices to the computer using a standard USB cable. 2 RJ-11 (modem) jack Connects a modem cable. Enabled with 56-K connectivity. 3 RJ-45 (network) jack Connects a network cable. Enabled with 10BASE-T/100BASE-TX/1000BASE-T connectivity. 4 Smart adapter power connector Connects an AC adapter, an optional AC adapter, or an optional power cable. 5 External monitor port Connects an optional VGA external monitor or projector. 6 S-Video-out jack Is a 7-pin, dual-purpose jack. It connects an optional S-Video device, such as a television, VCR, camcorder, overhead projector, or video capture card, with an optional, standard (4-pin) S-Video cable. The extra 3 pins also enable an optional S-Video-to-composite adapter to be used with the computer. Maintenance and Service Guide 1 13
Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1 14 Maintenance and Service Guide
Product Description Table 1-5 Standard Keyboard Components Item Component Function 1 Function keys (6) Perform system and application tasks. When combined with the fn key, the function keys f3, f4, and f8 through f11 perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. 4 Windows logo key Displays the Microsoft Windows Start menu. 5 Windows applications key Displays a shortcut menu for items beneath the pointer. 6 Arrow keys Moves the cursor around the screen. 7 Embedded numeric keypad Can be used like an external numeric keypad. 8 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. Maintenance and Service Guide 1 15
Product Description The computer top components are shown below and described in Table 1-6. Top Components 1 16 Maintenance and Service Guide
Product Description Table 1-6 Top Components Item Component Function 1 Left and right TouchPad buttons (2) Function like the left and right buttons on an external mouse. 2 TouchPad Moves the pointer. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking. 3 Left and right pointing stick buttons (2) Function like the left and right buttons on an external mouse. 4 Pointing stick Moves the pointer. 5 Vent Provides airflow to cool internal components. To prevent overheating, do not obstruct vents. Use the computer only a hard, flat surface. Do not allow a hard surface, such as an adjoining printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 6 Presentation button Starts the presentation feature. 7 Volume mute button Mutes or restores volume. 8 Volume down button Decreases computer sound. 9 Volume up button Increases computer sound. 10 TouchPad scroll zone Scrolls upward or downward. Maintenance and Service Guide 1 17
Product Description The external components on the bottom of the computer are shown below and described in Table 1-7. Bottom Components 1 18 Maintenance and Service Guide
Product Description Table 1-7 Bottom Components Item Component Function 1 Base enclosure cover Covers the display cable and connector. 2 Docking connector Connects the computer to an optional docking device. 3 Accessory battery connector Connects an optional HP Ultra-Capacity Battery or HP Extended Life Battery. 4 Vents (3) Provides airflow to cool internal components. To prevent overheating, do not obstruct vents. Use the computer only a hard, flat surface. Do not allow a hard surface, such as an adjoining printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow. 5 Battery bay Holds the battery pack. 6 Battery release latch Releases the battery pack from the battery bay. 7 Hard drive cover Holds the primary hard drive. 8 Expansion memory module compartment Contains one expansion memory module slot. Maintenance and Service Guide 1 19
Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: Audio Bluetooth Display Hard drive Intel Core Duo and Celeron M processors Keyboard Memory module Mini Card devices PC Card Pointing stick TouchPad ÄCAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer. 1 20 Maintenance and Service Guide
2 Troubleshooting ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, Diagnostics, or System Configuration menus: 1. Turn on or restart the computer. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen. To change the language, use the cursor control keys to navigate to the System Configuration menu. To view navigation information, press f1. To return to the Computer Setup menu, press esc. Maintenance and Service Guide 2 1
Troubleshooting 2. Select the File, Security, Diagnostics, or System Configuration menu. 3. To close Computer Setup and restart the computer: Select File > Save changes and exit, and then press enter. or Select File > Ignore changes and exit, and then press enter. or Select File > Restore defaults, and then press enter. 4. When you are prompted to confirm your action, press f10. Selecting from the File Menu Table 2-1 File Menu Select System Information To Do This View identification information about the computer, processor, memory and cache size, and system ROM. View BIOS revision, keyboard controller version, and battery pack serial number information. 2 2 Maintenance and Service Guide
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Setup Password Power-On Password Password Options (Password options can be selected only when a power-on password has been set.) DriveLock Passwords Smart Card Security TPM Embedded Security System IDs Disk Sanitizer To Do This Enter, change, or delete an Setup password. Enter, change, or delete a power-on password. Enable/disable: Stringent security. Requirement of password on restart. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. Enable/disable smart card power-on support. A setup password must be established to use this feature. Enable/disable: Embedded security device state. Power-on authentication support. Automatic DriveLock support. Establish: Notebook asset tracking number. Notebook ownership tags. Establish fast, optimum, or custom settings for disk sanitizing. *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide 2 3
Troubleshooting Selecting from the Diagnostics Menu Table 2-3 Diagnostics Menu Select HDD Self-Test Options Memory Check To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. Run a quick comprehensive test on system memory on the following categories: Walking 0s Walking 1s High Address line testing Alternate Pattern testing 2 4 Maintenance and Service Guide
Troubleshooting Selecting from the System Configuration Menu Table 2-4 System Configuration Menu Select Language Boot Options Device Configurations Built-In Device Options Port Options To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Enable/disable: Swap Fn/Ctrl keys. USB legacy support. BIOS DMA data transfers. Fan Always on while on AC Power. Data Execution Prevention. LAN Power save. Enable/disable: Embedded WLAN Device Radio. Embedded Bluetooth Device Radio. LAN/WLAN Switching. Wake on LAN from Off. Enable/disable: USB Port. 1394 Port. CardBus Slot. Maintenance and Service Guide 2 5
Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 No Power, Part 1 2.3 Flowchart 2.3 No Power, Part 2 2.4 Flowchart 2.4 No Power, Part 3 2.5 Flowchart 2.5 No Power, Part 4 2.6 Flowchart 2.6 No Video, Part 1 2.7 Flowchart 2.7 No Video, Part 2 2.8 Flowchart 2.8 Nonfunctioning Docking Device (if applicable) 2.9 Flowchart 2.9 No Operating System (OS) Loading 2.10 Flowchart 2.10 No OS Loading, Hard Drive, Part 1 2.11 Flowchart 2.11 No OS Loading, Hard Drive, Part 2 2.12 Flowchart 2.12 No OS Loading, Hard Drive, Part 3 2.13 Flowchart 2.13 No OS Loading, Diskette Drive 2.14 Flowchart 2.14 No OS Loading, Optical Drive 2.15 Flowchart 2.15 No Audio, Part 1 2.16 Flowchart 2.16 No Audio, Part 2 2.17 Flowchart 2.17 Nonfunctioning Device 2.18 Flowchart 2.18 Nonfunctioning Keyboard 2.19 Flowchart 2.19 Nonfunctioning Pointing Device 2.20 Flowchart 2.20 No Network/Modem Connection 2 6 Maintenance and Service Guide
Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. Y Is there power? N Go to Flowchart 2.2 No Power, Part 1. Y Y Y Y Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? N N N N Check LED board, speaker connections. Go to Flowchart 2.6 No Video, Part 1. Go to Flowchart 2.9 No Operating System (OS) Loading. Go to Flowchart 2.15 No Audio, Part 1. Y Y Y All drives working? Keyboard/ pointing device working? Connecting to network or modem? End N N N Go to Flowchart 2.17 Nonfunctioning Device. Go to Flowchart 2.18 Nonfunctioning Keyboard or Flowchart 2.19 Nonfunctioning Pointing Device. Go to Flowchart 2.20 No Network/Modem Connection. Maintenance and Service Guide 2 7
Troubleshooting Flowchart 2.2 No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Y Power up on battery power? N Reset power.* Y Power up on battery power? N Go to Flowchart 2.3 No Power, Part 2. Y Power up on AC power? N Reset power.* Y Power up on AC power? N Go to Flowchart 2.4 No Power, Part 3. Y N Power up in docking device? Done 1. Reset the power cables in the docking device and at the AC outlet. 2. Be sure the AC power source is active. 3. Be sure that the power strip is working. *NOTES 1. On select computer models, there is a separate reset button. 2. On select computer models, the computer can be reset using the standby switch and either the lid switch or the main power switch. Done Y Power up in docking device? N Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). 2 8 Maintenance and Service Guide
Troubleshooting Flowchart 2.3 No Power, Part 2 Continued from Flowchart 2.2 No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery pack by recharging it, moving it to another computer, N Power on? Replace power supply (if applicable). Y Done Y Power on? N Go to Flowchart 2.4 No Power, Part 3. Done Maintenance and Service Guide 2 9
Troubleshooting Flowchart 2.4 No Power, Part 3 Continued from Flowchart 2.3 No Power, Part 2. Plug directly into AC outlet. Y N Power LED on? Reseat AC adapter in computer and at power source. Y Done Power on? Done N Power outlet active? N Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Y Replace power cord. Y Internal Go to Flowchart 2.5 No Power, Part 4. N Y Power on? Power on? Done Done N 2 10 Maintenance and Service Guide
Troubleshooting Flowchart 2.5 No Power, Part 4 Continued from Flowchart 2.4 No Power, Part 3. Open computer. N Loose or damaged parts? Y Reseat loose components and boards and replace damaged items. Close computer and retest. Power on? N Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Y *NOTE: Replace these items as a set to prevent shorting out among components. Done Maintenance and Service Guide 2 11
Troubleshooting Flowchart 2.6 No Video, Part 1 No video. Stand-alone or docking device? Docking Device Stand-alone Go to Flowchart 2.7 No Video, Part 2. *NOTE: To change from internal to external display, use the hotkey combination. Y External Internal or external display*? Internal Adjust brightness. N Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Y Y Video OK? Done Video OK? Done N Check for bent pins on cable. N Replace the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board Y Video OK? N Try another display. Y Internal and external video OK? N Replace system board. Done Done 2 12 Maintenance and Service Guide
Troubleshooting Flowchart 2.7 No Video, Part 2 Continued from Flowchart 2.6 No Video, Part 1. Remove computer from docking device, if connected. Adjust display brightness. Check brightness of external monitor. Y Video OK? N Go to A in Flowchart 2.6 No Video, Part 1. N Video OK? Y Done Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection. Try another external monitor. Y Y Video OK? Done Internal and external video OK? Done N N Adjust external monitor display. Go to Flowchart 2.8 Nonfunctioning Docking Device (if applicable). Maintenance and Service Guide 2 13
Troubleshooting Flowchart 2.8 Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reset power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Reinstall computer into docking device. Y Y N Docking device operating? Done N Docking device operating? Done Replace docking device. Test replacement docking device with new computer. 2 14 Maintenance and Service Guide
Troubleshooting Flowchart 2.9 No Operating System (OS) Loading No OS loading.* Reset power cord in docking device and power outlet. No OS loading from hard drive, go to Flowchart 2.10 No OS Loading, Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13 No OS Loading, Diskette Drive. No OS loading from CD-ROM or DVD-ROM drive, go to Flowchart 2.14 No OS Loading, Optical Drive. No OS loading from network, go to Flowchart 2.20 No Network/Modem Connection. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 15
Troubleshooting Flowchart 2.10 No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. N Nonsystem disk message? Reseat external hard drive. OS loading? Y Y Go to Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Done N Y Y Boot from CD? Check the Setup utility for correct booting order. Boot from hard drive? Done N N Y Y Boot from diskette? Change boot priority through the Setup Utility and reboot. Boot from hard drive? N N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Go to Flowchart 2.17 Nonfunctioning Device. 2 16 Maintenance and Service Guide
Troubleshooting Flowchart 2.11 No OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 No OS Loading, Hard Drive, Part 1. Reseat hard drive. Y CD or diskette in drive? N 1. Replace hard drive. 2. Replace system board. Hard drive accessible? Y Done N Remove diskette and reboot. Run FDISK. N Boot from hard drive? Y Done Y Hard drive partitioned? N Create partition, and then format hard drive to bootable C:\ prompt. Y Boot from diskette drive? N Go to Flowchart 2.13 No OS Loading, Diskette Drive. Y Hard drive formatted? N Format hard drive and bring to abootable C:\ prompt. N Y Hard drive accessible? Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Done Y Computer booted? N Go to Flowchart 2.12 No OS Loading, Hard Drive, Part 3. Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2 17
Troubleshooting Flowchart 2.12 No OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 No OS Loading, Hard Drive, Part 2. Y System files on hard drive? N Install OS and reboot. N Virus on hard drive? Y Run SCANDISK and check for bad sectors. N Clean virus. N N OS loading from hard drive? Diagnostics on diskette? Y Y Done Replace hard drive. Y Can bad sectors be fixed? Replace hard drive. N Run diagnostics and follow recommendations. Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2 18 Maintenance and Service Guide
Troubleshooting Flowchart 2.13 No OS Loading, Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. N OS loading? Done Y N N Nonsystem disk message? Y Bootable diskette in drive? Install bootable diskette and reboot computer. Y Y Boot from another device? Diskette drive enabled in the Setup Utility? N N Go to Flowchart 2.17 Nonfunctioning Device. Enable drive and cold boot computer. N Check diskette for system files. Try different diskette. Nonsystem disk error? Y Y 1. Replace diskette drive. 2. Replace system board. N Is diskette drive boot order correct? Y Reset the computer. Refer to Section 1.2, Resetting the Computer, for instructions. N OS loading? Done Change boot priority using the Setup Utility. Go to Flowchart 2.17 Nonfunctioning Device. Maintenance and Service Guide 2 19
Troubleshooting Flowchart 2.14 No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. N Disc in drive? Y Y Bootable disc in drive? N Install bootable disc and reboot computer. Install bootable disc. Try another bootable disc. Y N Boots from CD or DVD? Done Y Reseat drive. N Y Boots from CD or DVD? Booting from another device? N Done Go to Flowchart 2.17 Nonfunctioning Device. N Booting order correct? Y Reset the computer. Refer to Section 1.2, Resetting the Computer, for instructions. Go to Flowchart 2.17 Nonfunctioning Device. Correct boot order using the Setup Utility. 2 20 Maintenance and Service Guide
Troubleshooting Flowchart 2.15 No Audio, Part 1 Y No audio. Turn up audio internally or externally. Audio? Done N N Computer in docking device (if applicable)? Y Undock Y Internal audio? N Go to Flowchart 2.16 No Audio, Part 2. Go to Flowchart 2.16 No Audio, Part 2. Replace the docking device. Go to Flowchart 2.17 Nonfunctioning Device. N Audio? Y Done Maintenance and Service Guide 2 21
Troubleshooting Flowchart 2.16 No Audio, Part 2 Continued from Flowchart 2.15 No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Y Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Y Audio? N Replace audio board and speaker connections in computer (if applicable). N Audio? Y Done 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2 22 Maintenance and Service Guide
Troubleshooting Flowchart 2.17 Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close computer, plug in power, and reboot. N Any physical device detected? Replace hard drive. Y Fix or replace broken item. Go to Flowchart 2.9 No Operating System (OS) Loading. Y Device boots properly? N Replace NIC. If integrated NIC, replace system board. Y Device boots properly? N Done Replace diskette drive. Done Maintenance and Service Guide 2 23
Troubleshooting Flowchart 2.18 Nonfunctioning Keyboard Keyboard not operating properly. Connect computer to good external keyboard. N Y External device works? Replace system board. Reseat internal keyboard connector (if applicable). Y OK? N Replace internal keyboard or cable. Y Done OK? Done N Replace system board. 2 24 Maintenance and Service Guide
Troubleshooting Flowchart 2.19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. N Y External device works? Replace system board. Reseat internal pointing device connector (if applicable). Y OK? N Replace internal pointing device or cable. Y Done OK? Done N Replace system board. Maintenance and Service Guide 2 25
Troubleshooting Flowchart 2.20 No Network/Modem Connection No network or modem connection. N Y Network or modem jack active? Replace jack or have jack activated. Y N Digital line? Connect to nondigital line. N Y Y NIC/modem configured in OS? Reload drivers and reconfigure. N OK? Done Disconnect all power from the computer and open. Replace the NIC/modem (if applicable). Reseat NIC/modem (if applicable). OK? Y Done N Replace system board. 2 26 Maintenance and Service Guide
3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and computer model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 3 1
Illustrated Parts Catalog 3.2 Computer Major Components Computer Major Components 3 2 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components Description 1 12.1-inch, XGA, TFT display assembly (includes wireless antenna transceivers and cables, microphone, fingerprint reader board, and display cable) Spare Part Number 419155-001 2 Keyboard cover 419119-001 3 Keyboards, with pointing stick Belgium Brazil The Czech Republic Denmark Europe France French Canada Germany Greece Hungary Iceland Israel Italy Japan Korea 419171-A41 419171-201 419171-221 419171-081 419171-021 419171-051 419171-121 419171-041 419171-151 419171-211 419171-DD1 419171-BB1 419171-061 419171-291 419171-AD1 Latin America Norway Portugal Russia Saudi Arabia Spain Slovakia Sweden/Finland Switzerland Taiwan Thailand Turkey The United Kingdom The United States 419171-161 419171-091 419171-131 419171-251 419171-141 419171-071 419171-231 419171-B71 419171-111 419171-AB1 419171-281 419171-141 419171-031 419171-001 4 Rear keyboard cover 419120-001 5 Button board (includes button board cable) 419112-001 6 Top cover 419163-001 7 Fan 419127-001 8 TouchPad (includes cable and bracket) 419165-001 Maintenance and Service Guide 3 3
Illustrated Parts Catalog Computer Major Components 3 4 Maintenance and Service Guide
Illustrated Parts Catalog Table 3-1 Spare Parts: Computer Major Components (Continued) Item Description 9 Memory modules PC2, 5300 2048-MB 1024-MB 512-MB 256-MB PC2, 4200 2048-MB 1024-MB 512-MB 256-MB 10 Mini Card WLAN module 802.11b/g Silverton WLAN module for use in most of the world (MOW) 802.11b/g Silverton WLAN module for use in the rest of the world (ROW) Spare Part Number 419149-001 419145-001 419151-001 419147-001 419148-001 419144-001 419150-001 419146-001 359106-001 359107-001 802.11a/b/g FRLN WLAN card for MOW use 373888-001 802.11a/b/g FRLN WLAN card for ROW use 373889-001 802.11a/b/g FRLN WLAN card for use in Japan 373888-291 802.11a/b/g FRLN WLAN card for use in Europe 377792-001 802.11a/b/g DynaStar WLAN card for MOW use 337407-001 802.11a/b/g DynaStar WLAN card for ROW use 337407-002 802.11a/b/g DynaStar WLAN card for use in Japan 337407-291 802.11a/b/g ATMC WLAN card for MOW use 377408-001 802.11a/b/g ATMC WLAN card for ROW use 377408-002 802.11a/b/g ATMC WLAN card for use in Japan 377408-291 Maintenance and Service Guide 3 5
Illustrated Parts Catalog Computer Major Components 3 6 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components (Continued) Description Spare Part Number 11 Heat sink (includes thermal paste) 419161-001 12 Thermal shield 419162-001 13 Hinge saddle 419129-001 14a 14b 14c 14d Plastics Kit, includes: 419157-001 PC Card slot spacer Bluetooth board cover Hard drive cover Memory module compartment cover Not illustrated: Computer feet (5) 15 Processors (include thermal paste) Intel Core Duo T2600 (2.17-GHz) Intel Core Duo T2500 (2.00-GHz) Intel Core Duo T2400 (1.83-GHz) Intel Core Duo T2300 (1.67-GHz) 409972-001 409971-001 409970-001 409969-001 Intel Celeron M 1.60-GHz 419159-001 16 System board 419116-001 17 Speaker 419160-001 18 Modem module (high-speed 56 K, includes modem module cable) 419143-001 19 RTC battery 383625-001 20 Base enclosure cover 383520-001 21 Infrared board (includes infrared board cable) 419113-001 Maintenance and Service Guide 3 7
Illustrated Parts Catalog Computer Major Components 3 8 Maintenance and Service Guide
Illustrated Parts Catalog Item Table 3-1 Spare Parts: Computer Major Components (Continued) Description Spare Part Number 22 Base enclosure 419110-001 23 6-cell battery pack 419111-001 24 Hard drives (all 5400 rpm; include cover and frame) 100-GB 80-GB 60-GB 25 Bluetooth module (includes Bluetooth module cable) 419124-001 419126-001 419125-001 419117-001 26 Hard drive cover 419128-001 Maintenance and Service Guide 3 9
Illustrated Parts Catalog 3.3 Display Assembly Components 3 10 Maintenance and Service Guide
Illustrated Parts Catalog Item Description Table 3-2 Display Assembly Components Spare Parts Number Information Spare Part Number 1 Display bezel (includes fingerprint reader board) 419133-001 2 Display inverter 419130-001 3 Microphone 419152-001 4 12.1-inch XGA TFT display panel 419141-001 5 Display Bracket Kit (includes display hinges) 431167-001 6 Wireless Antenna Kit 419108-001 7 Display enclosure 419138-001 Not illustrated: Display Rubber Screw Cover Kit 419142-001 Display Cable Kit 419136-001 Maintenance and Service Guide 3 11
Illustrated Parts Catalog 3.4 Plastics Kit Item Description Table 3-3 Plastics Kit Spare Part Number Information Spare Part Number Plastics Kit 419157-001 Includes: 1 Hard drive cover 2 Bluetooth module cover 3 PC Card slot bezel 4 Memory module compartment cover 5 Computer feet (5) 3 12 Maintenance and Service Guide
Illustrated Parts Catalog 3.5 Cable Kit Item Description Table 3-4 Cable Kit Spare Part Number Information Spare Part Number Cable Kit 419118-001 Includes: 1 Button board cable 2 Modem cable 3 Bluetooth module cable 4 Pointing stick cable Maintenance and Service Guide 3 13
Illustrated Parts Catalog 3.6 Miscellaneous (Not Illustrated) Table 3-5 Miscellaneous Spare Part Information Description Spare Part Number 8-cell travel battery 367456-001 External MultiBay II 366143-001 External MultiBay II power cable and stand 366144-001 HP Docking Station 413267-001 HP Docking Station 120 W AC adapter 391174-001 Logo Kit 419132-001 HP Docking Station Miscellaneous Plastics Kit 380089-001 MultiBay 8X DVD-ROM Drive (for use in External MultiBay II and HP Docking Station) MultiBay 24X DVD/CD-RW Combo Drive (for use in External MultiBay II and HP Docking Station) DVD±RW and CD-RW Double-Layer Combo Drive (for use in External MultiBay II and HP Docking Station) Screw Kit (includes the following screws; refer to Appendix A, Screw Listing, for more information on specifications and usage) 373314-001 373315-001 375557-001 373556-001 Phillips PM2.5 13.0 spring-loaded screw Phillips PM3.0 4.0 screw Phillips PM2.5 7.0 screw Phillips PM2.0 5.0 screw Phillips PM2.0 4.0 screw Phillips PM1.5 3.5 screw Torx 8 T8M2.0 20.0 screw Torx 8 T8M2.0 10.0 screw Torx 8 T8M2.0 7.5 screw Torx 8 T8M2.0 5.0 screw 3 14 Maintenance and Service Guide
Illustrated Parts Catalog Description Power supply, 65 watt 419107-001 Power cords For use in: Australia and New Zealand 350188-011 Belgium, Europe, Greece, Norway, and Portugal 350188-021 Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 350188-001 Denmark 350188-081 France 350188-041 Germany 350188-051 Hong Kong and the United Kingdom 350188-031 Israel 350188-BB1 Italy 350188-061 Japan 350188-291 The Netherlands 350188-331 The People s Republic of China Table 3-5 Miscellaneous Spare Part Information (Continued) Spare Part Number 350188-AA1 Saudi Arabia 350188-171 Spain 350188-071 Sweden/Finland 350188-B71 Maintenance and Service Guide 3 15
Illustrated Parts Catalog 3.7 Sequential Part Number Listing Spare Part Number Table 3-6 Sequential Part Number Listing Description 337407-001 802.11a/b/g DynaStar WLAN Mini Card WLAN module for use in most of the world 337407-002 802.11a/b/g DynaStar WLAN Mini Card WLAN module for use in the rest of the world 337407-291 802.11a/b/g DynaStar WLAN Mini Card WLAN module for use in Japan 350188-001 Power cord for use in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 350188-011 Power cord for use in Australia and New Zealand 350188-021 Power cord for use in Belgium, Europe, Greece, Norway, and Portugal 350188-031 Power cord for use in Hong Kong and the United Kingdom 350188-041 Power cord for use in Germany 350188-051 Power cord for use in France 350188-061 Power cord for use in Italy 350188-071 Power cord for use in Spain 350188-081 Power cord for use in Denmark 350188-171 Power cord for use in Saudi Arabia 350188-291 Power cord for use in Japan 3 16 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number 350188-331 Power cord for use in the Netherlands 350188-AA1 Power cord for use in the People s Republic of China 350188-B71 Power cord for use in Sweden/Finland 350188-BB1 Power cord for use in Israel 359106-001 802.11b/g Silverton WLAN Mini Card WLAN module for use in most of the world 359107-001 802.11b/g Silverton WLAN card Mini Card WLAN module for use in the rest of the world 366143-001 External MultiBay II 366144-001 External MultiBay II power cable and stand 367456-001 8-cell travel battery pack 373314-001 MultiBay 8X DVD-ROM Drive (for use in External MultiBay II and HP Docking Station) 373315-001 MultiBay 24X DVD/CD-RW Combo Drive (for use in External MultiBay II and HP Docking Station) 373556-001 Screw Kit Table 3-6 Sequential Part Number Listing (Continued) Description 373888-001 802.11a/b/g FRLN WLAN Mini Card WLAN module for use in most of the world 373888-291 802.11a/b/g FRLN WLAN Mini Card WLAN module for use in Japan 373889-001 802.11a/b/g FRLN WLAN Mini Card WLAN module for use in the rest of the world Maintenance and Service Guide 3 17
Illustrated Parts Catalog Spare Part Number 375557-001 DVD±RW and CD-RW Double-Layer Combo Drive (for use in External MultiBay II and HP Docking Station) 377408-001 802.11a/b/g ATMC WLAN Mini Card WLAN module for use in most of the world 377408-002 802.11a/b/g ATMC WLAN Mini Card WLAN module for use in the rest of the world 377408-291 802.11a/b/g ATMC WLAN Mini Card WLAN module for use in Japan 377792-001 802.11a/b/g FRLN WLAN Mini Card WLAN module for use in Europe 380089-001 HP Docking Station Miscellaneous Plastics Kit 383520-001 Base enclosure cover 383556-001 Screw Kit 383625-001 RTC battery Table 3-6 Sequential Part Number Listing (Continued) Description 391174-001 HP Docking Station 120-W AC adapter 409969-001 Intel Core Duo T2300 (1.67-GHz) processor (includes thermal paste) 409970-001 Intel Core Duo T2400 (1.83-GHz) processor (includes thermal paste) 409971-001 Intel Core Duo T2500 (2.00-GHz) processor (includes thermal paste) 409972-001 Intel Core Duo T2600 (2.17-GHz) processor (includes thermal paste) 3 18 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number 413267-001 HP Docking Station 419107-001 65-watt power supply 419108-001 Wireless Antenna Kit (includes wireless antenna transceivers and cables) 419110-001 Base enclosure 419111-001 6-cell, 5.1-Ah battery pack 419112-001 Button board (includes button board cable) 419113-001 Infrared board (includes cable) 419116-001 System board 419117-001 Bluetooth module (includes Bluetooth module cable) 419118-001 Cable Kit 419119-001 Keyboard cover 419120-001 Rear keyboard cover 419124-001 100-GB hard drive (5400 rpm; includes cover and frame) 419125-001 60-GB hard drive (5400 rpm; includes cover and frame) 419126-001 80-GB hard drive (5400 rpm; includes cover and frame) 419127-001 Fan 419128-001 Hard drive cover 419129-001 Hinge saddle 419130-001 Display inverter Table 3-6 Sequential Part Number Listing (Continued) Description Maintenance and Service Guide 3 19
Illustrated Parts Catalog Spare Part Number 419132-001 Logo Kit 419133-001 Display bezel (includes fingerprint reader board) 419134-001 Display Cable Kit 419135-001 Display enclosure 419141-001 12.1-inch, XGA, TFT display panel 419142-001 Display Rubber Screw Cover Kit 419143-001 Modem module (high-speed 56K, includes modem module cable) 419144-001 PC2, 4200 1024-MB memory module 419145-001 PC2, 5300 1024-MB memory module 419146-001 PC2, 4200 256-MB memory module 419147-001 PC2, 5300 256-MB memory module 419148-001 PC2, 4200 2048-MB memory module 419149-001 PC2, 5300 2048-MB memory module 419150-001 PC2, 4200 512-MB memory module 419151-001 PC2, 5300 512-MB memory module 419152-001 Microphone Table 3-6 Sequential Part Number Listing (Continued) Description 419155-001 12.1-inch, XGA, TFT display assembly (includes wireless antenna transceivers and cables, microphone, fingerprint reader board, and display cable) 3 20 Maintenance and Service Guide
Illustrated Parts Catalog Spare Part Number 419157-001 Plastics Kit 419159-001 Intel Celeron M 1.60-GHz processor (includes thermal paste) 419160-001 Speaker 419161-001 Heat sink 419162-001 Thermal shield (includes thermal pad) 419163-001 Top cover Table 3-6 Sequential Part Number Listing (Continued) Description 419165-001 TouchPad (includes cable and bracket) 419171-001 Keyboard with pointing stick for use in the United States 419171-021 Keyboard with pointing stick for use in Europe 419171-031 Keyboard with pointing stick for use in the United Kingdom 419171-041 Keyboard with pointing stick for use in Germany 419171-051 Keyboard with pointing stick for use in France 419171-061 Keyboard with pointing stick for use in Italy 419171-071 Keyboard with pointing stick for use in Spain 419171-081 Keyboard with pointing stick for use in Denmark 419171-091 Keyboard with pointing stick for use in Norway 419171-111 Keyboard with pointing stick for use in Switzerland 419171-121 Keyboard with pointing stick for use in French Canada 419171-131 Keyboard with pointing stick for use in Portugal Maintenance and Service Guide 3 21
Illustrated Parts Catalog Spare Part Number 419171-141 Keyboard with pointing stick for use in Turkey 419171-151 Keyboard with pointing stick for use in Greece 419171-161 Keyboard with pointing stick for use in Latin America 419171-171 Keyboard with pointing stick for use in Saudi Arabia 419171-201 Keyboard with pointing stick for use in Brazil 419171-211 Keyboard with pointing stick for use in Hungary 419171-221 Keyboard with pointing stick for use in the Czech Republic 419171-231 Keyboard with pointing stick for use in Slovakia 419171-251 Keyboard with pointing stick for use in Russia 419171-281 Keyboard with pointing stick for use in Thailand 419171-291 Keyboard with pointing stick for use in Japan 419171-A41 Keyboard with pointing stick for use in Belgium 419171-AB1 419171-AD1 Keyboard with pointing stick for use in Taiwan Keyboard with pointing stick for use in Korea 419171-B71 Keyboard with pointing stick for use in Sweden/Finland 419171-BB1 419171-DD1 Table 3-6 Sequential Part Number Listing (Continued) Description Keyboard with pointing stick for use in Israel Keyboard with pointing stick for use in Iceland 431167-001 Display Bracket Kit (includes display hinges) 3 22 Maintenance and Service Guide