Starwood Careers Platform User Guide (2011)

Starwood Careers Platform User Guide (2011) http://careers.starwood-cares.com/ Copyright 2011 Starwood Asia Pacific Hotels and Resorts 1 of 116

Introduction... 3 Introduction to Toolbar... 4 ROLE: PROPERTY TALENT DEVELOPMENT LEADER... 5 STEP 1: Logging in as a Property Talent Development Leader (TDC/HR)... 6 STEP 2: Creating a New Class... 8 STEP 3: Modifying Class Start Date... 12 STEP 4: Modifying Class Name... 16 STEP 5: Transfering of Candidate... 18 STEP 6: Transfering of other Users... 23 STEP 7: Deleting a Class with a Candidate... 165 STEP 8: Tracking a Candidate s Progress... 30 STEP 9: View Job Profile... 38 STEP 10: Generating Reports... 41 ROLE: DIRECT MANAGER... 54 STEP 1: Login as a Direct Manager... 55 STEP 2: Managing Candidate for a class... 57 STEP 3: Creating a Skill Set for a Candidate... 57 STEP 4: Adding or Editing Additional Skills... 61 STEP 5: Assessing Candidate... 63 STEP 6 Generating Reports... 70 ROLE: MENTOR... 77 STEP 1: Login in as a Mentor... 77 STEP 2: Assessing Candidate... 79 STEP 3: Generating Reports... 87 ROLE: CANDIDATE... 95 STEP 1: Logging in as a Candidate... 957 STEP 2: Accessing the Self-Assessment Checklist:... 98 STEP 3: Completing the Self-Assessment Checklist... 99 STEP 4: Saving the Self-Assessment Checklist... 106 STEP 5: Generating Reports... 1068 FAQ...113 Disclaimer: All characters used in this User Guide are purely for demonstration purposes only; they are by no means representative of the actual person(s). Copyright 2011 Starwood Asia Pacific Hotels and Resorts 2 of 116

Starwood Careers System User Guide Type of Users: Introduction Property Talent Development Leader (TDC/HR) Direct Manager Mentor Candidate Introduction Talent management and people development are one of the core focuses of Starwood. As such, Starwood is committed to developing programs that allow associates to tap into their potential to achieve greater success in their professional career with Starwood. The STARWOOD CAREERs Program is a series of fast track developmental program for both internal and external talents at different phases of their professional career with Starwood. Talents going through any of our STARWOOD CAREERs Program Tracks will go through world-class training, development and career progress. Under the umbrella of Starwood Careers Program is the Starwood Careers Platform, which is a user-friendly system that will help talents facilitate their training and development. Objectives of Starwood Career System: Allows candidate to take ownership of their Training progress Assigns a Direct Manager to every Candidate to guide Candidate s training development Creates a feedback/interaction channel for Candidate, Mentor, Direct Manager and Property TDC/HR to interact Generate reports for training development analysis in the property and for the Candidate You can access the system by using your Starwood Career account assigned to you. This user guide will familiarize you with the functions and management of your Starwood Careers account. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 3 of 116

Introduction to Toolbar General Guide (Non-role Specific): When using the Starwood Career Platform, the toolbar will be located at the top of the screen at all times. You can use the links on the toolbar to help you navigate the site with ease. 1 \ 1 2 3 4 5 6 7 1. Main Menu: Click Main Menu to return back to the main menu page at any point of time. 2. User: This displays the name of the person logging into the platform. 3. Current Role: You may have more than 1 role (i.e. Mentor and Candidate) as such Current Role tells you which role you are currently accessing. 4. Help: Click Help for the online guide or FAQs. 5. Announcement: Upon logging in, the Announcement board will be displayed on the right of the Starwood Careers System Main Menu page. This Announcement board will provide updates to users on the latest system changes, additions and amendments. 6. Logout: If you wish to log out of the Starwood Careers platform, click Logout to sign out of your account. 7. Announcement board: Announcement of Updates to the system. NOTE: If Starwood Careers System is left idle for an hour, the system will automatically time out and all unsaved information will be lost, do remember to save your information regularly Copyright 2011 Starwood Asia Pacific Hotels and Resorts 4 of 116

Role: Property Talent Development Leader (TDC/HR) Copyright 2011 Starwood Asia Pacific Hotels and Resorts 5 of 116

Role: TDC/HR Logging into Starwood Careers Platform STEP 1: Logging in as a Property Talent Development Leader (TDC/HR) Enter Username (StarwoodONE ID) and Password into the blanks provided and click Login button. NOTE: USERNAME will be your Starwood ONE ID 1) Enter Username (StarwoodONE ID) and Password. 2) Click Login to enter Starwood Careers Platform. If you forgot your password, click the Forget Password link to have your password sent to your e-mail account. Enter E-mail address and click Submit Copyright 2011 Starwood Asia Pacific Hotels and Resorts 6 of 116

Role: TDC/HR Upon Logging in, you will be prompted with the question What is your role today? Click on the role in which you are logging into Starwood Careers as. NOTE: This screen shot displays the Property Talent Development Leader (TDC/HR) role, if you are logging in as a Direct Manager, Mentor or Candidate, the system will display your role accordingly Click on Property Talent Development Leader (TDC/HR) to access your role The system will then prompt you by asking What would you like to do now? Click on your desired task to carry out that function. NOTE: Once again, this screen shot only displays the actions available for the Property Talent Development Leader (TDC/HR) role, when logging in as a Direct Manager, Mentor or Candidate, the system will display your role s functions accordingly Click on the desired task to carry out that function User can click the Main Menu link anytime to return to the Starwood Careers homepage. Username, Current role, and Track will be displayed at all times. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 7 of 116

Role: TDC/HR Property Talent Development Leader (TDC/HR) Creating a New Class and Managing Candidates A Property Talent Development Leader (TDC/HR) will be required to create new classes for the Mid-Management Track Training. Property TDC/HR will also be able to assess candidates throughout their training program. STEP 2: Creating a New Class 1. Select the Property Talent Development Leader (TDC/HR) role from the Starwood Careers Platform page. 2. To create a new class, click the Create Class link that will appear in the list. 3. The system will then direct to the Class set-up page. Fill in and select the relevant details such as the class name, track and start date. Click Create Class to set up class (See Screen Shot). NOTE: There are 3 possible track durations at the moment, namely, Mid Management Track 12 months, Mid Management Track 9 months and Entry Level 12 months to select from the Track list 4. A typical STARWOOD CAREERS Track should be appended and communicated as (STARWOOD CAREERS) (Name of track by target position, function, and Date if required) i.e. Starwood Careers Assistant Manager Track (F&B ) 21-03-2011 NOTE: For the actual name of track, we will leave out the cluster names such as Executive Track, Mid Mgt track or Entry Level so as to make it clearer for the candidates and direct managers. It enables all parties to focus on the target position in mind. Click on the Calendar to select Start date Copyright 2011 Starwood Asia Pacific Hotels and Resorts 8 of 116

Role: TDC/HR 5. After creating a track, please proceed to add candidates into the class by clicking on the Manage Candidate link. Click on the Manage Candidate link In the new screen, under newly create class, click on Add Candidate button Click on the Add Candidate button to create a new candidate for the class. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 9 of 116

Role: TDC/HR 6. Upon clicking the Add Candidate button, please fill in the candidate s details. Click Create Candidate to add candidate into the class (See Screen Shot). Candidate s StarwoodONE ID will be used as Username during Candidate s login. NOTE: If an account has been created before, TDC/HR can simply type in the E-mail address and the rest of the details will be automatically generated. This applies to all types of users. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 10 of 116

Role: TDC/HR 7. Once the candidate is created, TDC/HR can either: - Proceed to Add another Candidate into the same class, or - Get back to Manage Candidate screen NOTE: 1. Candidates can view their job profile only when the Class starts. Prior planning of final candidates and actual start date is required. 2. TDC is only able to add in Candidates within 5 days from start of track date. Beyond the 5 days, no addition will be allowed after. 3. To add in Candidates after, TDC will need to adjust start date. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 11 of 116

Role: TDC/HR Creating a Finance Class Creating a Finance class will differ slightly from creating a class for any other department. While other departments only have 1 position for each level, Finance department has 2 positions for all levels: Finance Credit Management and Finance Cost Control. And hence, when creating a Finance Class, User needs to specify which track that the Candidates will follow through at the current level: Credit Management or Cost Control. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 12 of 116

Role: TDC/HR 1. Repeat the steps for creating a class, select either Finance Credit Management Track or Finance Cost Control Track. 1) Key in Class name and other relevant details. 2) Select a track for the class. 2. Once a class is created, Click on Manage Candidate to add a candidate into the class. 3. When keying in candidate details, ensure that the Track, Current Position, Targeted Position are appropriately selected. Because there are 2 tracks under Finance department, one track will be the Complementary Functional Skills (Same Department) of the other one, as illustrated below. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 13 of 116

Role: TDC/HR STEP 3: Modify Class Start Date 1. TDC/HR User can modify Class Start Date by clicking the Modify Class Dates link located in the Main Menu. Click on Modify Class Start Date link 2. Select the class whose start date needs to be modified. Click on the Class to modify the Class Start Date Copyright 2011 Starwood Asia Pacific Hotels and Resorts 14 of 116

Role: TDC/HR 3. The system will direct to the modifying class date page. Click on the calendar to select the new start date and click Update Class to save the changes made. 1) Select desired class start date 2) Click Update Class to save changes made 4. Once the class date has been modified, TDC/HR can either Create Another Class or Manage Candidate 1) Click to Create another class 2) Click to Manage Candidate NOTE: 1. Once class in updated, the Assessment period will change as well. 2. Candidates will only be able to see their job profile when the class starts. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 15 of 116

Role: TDC/HR STEP 4: Modify Class Name 1. TDC/HR User can modify class name by clicking the Modify Class Name link located in the Main Menu. 2. Select the class whose name needs to be modified Click on the Class to Modify Class Name Copyright 2011 Starwood Asia Pacific Hotels and Resorts 16 of 116

Role: TDC/HR 3. The system will direct to the modifying class name page. Key in the updated class name in the box provided. After that, click on Update Class button to confirm the change. Update the Class name here Copyright 2011 Starwood Asia Pacific Hotels and Resorts 17 of 116

Role: TDC/HR STEP 5: Transfer of Candidate During the course of training, if a candidate in transferred to another property, the current Property TDC/HR may use Transfer Candidate function to transfer this particular candidate and his/her records to the next property. 1. Click on Manage Candidate located in the Main Menu 1) Click on Property TDC/HR to access your role 2) Click on Manage Candidate 2. In the same line of the candidate needed to be transferred, click on Transfer Candidate Click on Transfer Candidate Copyright 2011 Starwood Asia Pacific Hotels and Resorts 18 of 116

Role: TDC/HR 3. Select the right property that the candidate will be transferred to. After that, click on Proceed button. 1) Click on the dropdown box and select the receiving property 2) Click on Proceed button to confirm the transfer If this Candidate has no other role in the system, the transfer process has completed for origin property. Please proceed to item 6 to see the process of destination property. If this Candidate is a Direct Manager to other candidates, please proceed to item 4 and 5. 4. If Candidate is a Direct Manager to other candidates, system will prompt for appropriate action. 1) Click on the drop-down list to select another DM for the candidate. 2) Choose Leave It, which means no change in the DM for the candidate. 3) After appropriate action has been decided, click Proceed to continue with the transfer. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 19 of 116

Role: TDC/HR 5. The system will then direct back to Manage Candidate screen. We can observe the changes here. Note: DM for this candidate remains unchanged according to decision made. Note: DM for this candidate has been changed accordingly. Only 1 Candidate (Amanda Wang) is left in this Class now. Richard Zhang has been transferred to another Property (Le Meridien Chongqing Nan an). 6. If your hotel is the one receiving the Candidate, there will be a notification for you regarding this transfer of Candidate. Please Edit Candidate s Profile to complete the transfer. 1) TDC (Nigel Zhao) will see a message after he selects the role Property Talent Development Leader. 2) The message tells him that Candidate (Richard Zhang) has been transferred to him. 3) Please Edit Candidate s Profile to complete the transfer by clicking on this link. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 20 of 116

Role: TDC/HR 7. Please create/choose a TDC/HR, a Direct Manager, and a Mentor (if applicable) for this Candidate by filling in the details. This step is similar to Create Candidate. After which, click Update Candidate button to confirm the details. 1) Candidate s details are displayed but cannot be edited here. Candidate s email address can be updated in Edit User Profile screen later. 2) Details of TDC, DM and Mentor need to be entered where applicable. 3) After entering the relevant details, click on Update Candidate to proceed. 8. The system will then direct back to Manage Candidate screen. We can observe the changes here. Candidate (Richard Zhao) has been transferred with his original Class from the previous Property. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 21 of 116

Role: TDC/HR 9. If Candidate s email address is changed after transferring to new property, the receiving hotel s TDC/HR need to update his/her new address in the system. Under Property TDC/HR Main Menu, select Edit User Profile. 1) Click on Property Talent Development Leader (TDC/HR). 2) Click on Edit User Profile. Click Select to update the email address of transferred candidate. Click Select to update the email address of transferred candidate. Fill in the updated details for this Candidate, and click Update button to confirm the change. 1) Enter the new email address of candidate. 2) Click on Update to proceed. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 22 of 116

Role: TDC/HR STEP 6: Transfer of other Users who are NOT candidates of any tracks (Function under revamp from 1 st November till later notice) NOTE: If User is a candidate, he/she can be transferred using Transfer Candidate function (STEP 5, page 19-23). During the course of training, if a user is transferred to another property, the Property TDC/HR may use Edit User Profile to transfer the user and his/her records to the relevant property. 1. To do so, simply click on the Edit User Profile located in the Main Menu. Click to access the transfer User function. 2. Select the Candidate you would like to transfer. Select User who needs to be transferred. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 23 of 116

Role: TDC/HR 3. Select the appropriate property from the drop list and click Update. 1) Select the relevant Property from the drop list 2) Click Proceed to continue 1. The system will run a check on the user and prompt a list of actions should the user have existing participation as a Candidate, Direct Manager or TDC. 2. You will be allowed to either leave the user in his/her current role or change the role to other personnel within the Starwood Careers System. Should you select Leave it, the User will still be able to access the role as either a TDC, DM or Candidate even when he/she transfers to another property. 3) Select the Leave it option or a new TDC to replace the User s current position NOTE: Once a User has been transferred to another property, the user profile will no longer be visible in your property s list of Users. A Property TDC/HR can only manage Users under his/her charge. This move is also not reversible; any movement back would require the next Property TDC/HR to repeat the same steps. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 24 of 116

Role: TDC/HR STEP 7: Deleting a Class with a Candidate 1. A Property TDC/HR may delete an existing class or delete a candidate. Click on the Manage Candidate link located in the Main Menu to access the delete class function. NOTE: Deletion of a class is a permanent move and cannot be restored. Click to access the Delete Class function 2. Click on the Delete Class link to delete a particular class and all its candidates. Click on Delete Class link to delete a class and the candidates within it Copyright 2011 Starwood Asia Pacific Hotels and Resorts 25 of 116

Role: TDC/HR Deleting a Candidate Deleting a Candidate is permanent. This function should be used when there has been a mistake with the data of the Candidates. 1. Under Manage Candidate function, click on Edit Candidate s Profile link. Click on Edit Candidate s Profile link Copyright 2011 Starwood Asia Pacific Hotels and Resorts 26 of 116

Role: TDC/HR 2. Click on the Delete Candidate link to delete a Candidate from the class. Deleting is a permanent move that will remove the Candidate s record from the Starwood Careers Database NOTE: If there has been a mistake in the data of Candidates, the Delete Candidate function may be used to remove the Candidate s records. Click Delete Candidate to permanently delete a Candidate c Copyright 2011 Starwood Asia Pacific Hotels and Resorts 27 of 116

Role: TDC/HR Exiting a Candidate Exiting a Candidate is a temporary function and can be used when a Candidate leaves the program or resigns. The Candidate profile will removed but its record will still remain in the Starwood Careers Database for tracking purposes. 3. Under Manage Candidate function, click on Edit Candidate s Profile link. Click on Edit Candidate s Profile link 4. Click on the Exit Candidate link to exit a Candidate from the class. Exiting a Candidate is permanent but its record will still remain in the Starwood Careers Database for tracking purposes. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 28 of 116

Role: TDC/HR 5. Upon clicking Exit Candidate, a window will pop up to ask for reason of exiting this particular Candidate. 6. The inputted reason will be displayed in the Manage Candidate section. Exited Candidate s reason indicated here. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 29 of 116

Role: TDC/HR STEP 8: Tracking a Candidate s Progress NOTE: In order to access the Assess candidate function when managing a candidate, the Direct Manager first needs to finalize the skill setting for the candidate (See Direct Manager Role STEP 3 and4, Page 58-63) 1. Once the Direct Manager has finalized the track setting, TDC/HR, Direct Manager and Mentor will be able to track the candidate s progress. Click on the Assess Candidate link to view the candidate s progress. Click Assess Candidate to evaluate candidate 2. The system will direct to the Assess Candidate page, click Proceed to continue to the candidate s Skills Assessment Template. 3. The Skill Template Page is divided into 7 sections (A - G). Property Talent Development Leader (TDC/HR) can track and observe the candidate s progress. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 30 of 116

Role: TDC/HR 4. Section A (Skills Template): TDC/HR can use this template to monitor Candidate s training progress. A checked box on the skills template signifies that the Candidate has acquired the skills or completed the tasks. Skills highlighted in Grey color are considered not relevant to Candidate s development (mutually agreed by Direct Manager and Candidate). Ticked skills signify that Candidate thinks that skills/ tasks have been completed. Direct Manager is able to validate this self assessment by marking Complete and Incomplete. Skills highlighted in Green color are skills considered completed by both Candidate and Direct Manager. Skills highlighted in Red color indicate that Direct Manager does not approve this completion. Candidate needs to work on this skill, and tick it later once completed. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 31 of 116

Role: TDC/HR 5. Project Details: Click the Project Details link to view the details of the Stretch project the candidate has completed. Click the Project Details link to view candidate s Stretch Project details 6. The Project Details page will show you details of the Stretch Project your candidate accomplished. You can input comments in the comments text box given. Click Save to upload comments Input comments and click Save Click Back to return to competency skills template Copyright 2011 Starwood Asia Pacific Hotels and Resorts 32 of 116

Role: TDC/HR 7. Section B (Additional Skills): Section B consists of additional skills, which are not found in the list of required skills in Section A. Additional Skills are added by the Direct Manager. A ticked checkbox signifies that the Candidate has completed the task or acquired the skill. A ticked Check Box means the Candidate considers himself acquired the additional skill(s) or completed the task(s). Direct Manager will then validate this self-assessment, by marking it Complete or Incomplete. Skills marked Complete will be highlighted in green. Skills marked Incomplete will be highlighted in red. Candidate can untick this skill to cancel this colour marking, and work on the skills again. 8. Section C (Comments Dialogue Box): TDC/HR may type in any comments in the comments text box and click Add for the comment to be uploaded. Each Skill Category has its own comment box. Type in comments and click Add Copyright 2011 Starwood Asia Pacific Hotels and Resorts 33 of 116

Role: TDC/HR 9. Percentage of Skills Completion: As Candidate progresses during the track, Property TDC/HR and Direct Manager are able to track the overall development by taking note of Percentage of Skills Completion for each category of skills and trainings. Direct Manager can track Candidate s overall progress of each category. 10. Section D (Skills Rating): Section D pertains to skills rating and evaluation. Property Talent Development Leader (TDC/HR) can observe the assessment rating of your candidate s performance at every assessment junction of the training. There are three assessment junctions before the readiness assessment. (See Screen Shot). Click on the Drop list to select rating NOTE: 1. It is mandatory for Candidate and Direct Manager to rate during the assessment period. 2. Candidate needs to complete his/her self-ratings before Direct Manager can rate. 3. TDC/HR is not required to rate, but will help to track rating completion and take note of irregularities (e.g. Candidate has made no improvement) Copyright 2011 Starwood Asia Pacific Hotels and Resorts 34 of 116

Role: TDC/HR NOTE: For Section D- There are 3 assessment junctions (First Assessment, Mid-way Assessment and Final Assessment). Assessments are done for every skill set. 9 Month Track ---------1 st Month ---------------------- 4 th Month--------------------- 9 th Month--------------------------------12 th Month------------------------ Complete First Complete Mid- Way Assessment Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted 12 Month Track 1 st Month------------------------- 3 ------------------- 6 th Month ------------------- 9 ------------------12 th Month--------------15 th Month------ Complete First Complete Mid- Assessment Way Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted Copyright 2011 Starwood Asia Pacific Hotels and Resorts 35 of 116

Role: TDC/HR 11. Section E (Readiness Rating): At the end of the training program, the Property Talent Development Leader (TDC/HR) and panel is supposed to rate the readiness of the candidate (i.e. readiness to move on to targeted position). To rate, click on the Readiness Assessment Drop list located in Section E and select the appropriate band. If the candidate s readiness cannot be expressed with the given range, select Others and input comments or reasons. You can also add additional comments in the text box given to give suggestions/feedback for the candidate on the next move (See Screen Shot). TDC/HR will be tasked to key in final assessment results and comments. NOTE: Refer to the Rating Guide to assist you in making the candidate assessment. Candidates are not supposed to view their Readiness Assessment. Results will be communicated by the Direct Manage/Panel in the post completion process verbally. No hardcopies will be given to the Candidate. Select appropriate Band. If Others is selected, type in comments/ reasons in the space provided Input comments and click Add to save comments 12. Section F (Candidate Activity Planner): The Candidate Activity Planner. This planner allows you to monitor and keep track of the candidate s development activities. The candidate can plan for new events or tasks and tick the check box of the relevant month once the event or task has been completed. Check Box will be ticked if the event or task is complete Copyright 2011 Starwood Asia Pacific Hotels and Resorts 36 of 116

Role: TDC/HR 13. Section G (Additional Comments to Candidate Activity Calendar): You may input comments into the Candidate s Activity Calendar to provide suggestions or feedback on the activities completed by typing into the comments dialogue box and click Add Type in comments and click Add Copyright 2011 Starwood Asia Pacific Hotels and Resorts 37 of 116

Role: TDC/HR STEP 9: View Job Profile View Job Profile is a function that allows Property TDC/HR to view and print out skill lists and training programs required for each level of each department, one at a time. This will facilitate better preparation and expectation setting should a new Candidate join the program. 1. If you want to know what skills can be developed for Candidate in a department at a certain level, you may do so via View Job Profile. 2. Read through the Electric Agreement, tick on I agree to the statement stated in this page., and then click on Proceed button. Tick this before clicking on Proceed Button Copyright 2011 Starwood Asia Pacific Hotels and Resorts 38 of 116

Role: TDC/HR 3. Click on the Track level that you want to view job profile. Click on the Track level that you want to view job profile 4. Make use of the Dropdown boxes to select a combination of Department and Job title/position of the profile you want to view. Use the Dropdown boxes to select the department and position to view job profile Copyright 2011 Starwood Asia Pacific Hotels and Resorts 39 of 116

Role: TDC/HR 5. If you want to print out a particular Job Profile, please use Print Preview function of your Internet Browser (Home Print Preview). In this function, click on Page Setup, select Landscape, Shrink to Fit Page Width, Print Background (colors & image). After that, you may proceed to printing. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 40 of 116

Role: TDC/HR Property Talent Development Leader (TDC/HR): Generating Reports STEP 10: Generating Reports As a Property TDC, there currently 11 types of reports, which you can generate; they are grouped into categories and can be filtered systematically to derive a report tailored to your needs. You can use these reports to help you keep track of the training progress of your Property. Report 1: Property Breakdown by Track Report Report 2: Property Breakdown b Function Report Report 3: Property Breakdown by Gender Report Report 4: Property Breakdown by Track, by Function, by Gender Report Report 5: Property Breakdown by Candidate Readiness Report Report 6: Property Breakdown by Class Status Report Report 7: Property Breakdown by Activity Rate Report Report 8: Property Breakdown by Track, by Class Report Report 9: Property Breakdown by Track, by Class, by Track Assessment Period Report Report 10: Comments Breakdown by Track, by Class Report Report 11: Candidate s Job Profile and Progress Report Report 1: Property Breakdown by Track Report A Property Breakdown by Track Report allows the Property TDC/HR to view an overall summary of the Candidates Readiness Band in the Property according to different Tracks (i.e. Entry Level, Mid Management Level). The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to filter the Track. 1) Select Report from drop list 2) Tick Check Box to filter Track 3) Click Generate Report 4) Displays total number of candidates in this Track with Band 1 Readiness Assessment Note: This report allows the Property TDC/HR to track Candidates readiness level for each level and look out for suitable movement in the required period. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 41 of 116

Role: TDC/HR Report 2: Property Breakdown by Function Report A Property Breakdown by Function Report allows the Property TDC/HR to view a summary of the Candidates Readiness Band according to the Candidates Department. The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to filter the Departments. 1) Select Report from drop list 2) Tick Check Box to filter Candidates Department 3) Click Generate Report 4) Displays total number of candidates in this Department with Band 1 Readiness Assessment Report 3: Property Breakdown by Gender Report A Property Breakdown by Function Report allows the Property TDC/HR to view a Gender Breakdown of the Candidates Readiness Band. The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to filter the Gender. 1) Tick Check Box to filter Candidates Gender 2) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 42 of 116

Role: TDC/HR Report 4: Property Breakdown by Track, by Function, by Gender Report A Property Breakdown by Track, by Function, by Gender Report allows the Property TDC/HR to generate a summary list of Candidates Readiness Band according to their Track, Department & Gender. The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to customize the conditions in any combination to meet the Property TDC/HR needs. 1) Select Report from drop list 2) Tick Check Box to filter the conditions required or needed 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 43 of 116

Role: TDC/HR Report 5: Property Breakdown by Candidate Readiness Report A Property Breakdown by Candidate Readiness Report allows the Property TDC/HR to generate a summary list which displays the Candidate s Readiness Band as well as the Panel involved in the Candidate s Starwood Careers Track. The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to customize the conditions in any combination to meet the Property TDC/HR needs. 1) Select Report from drop list 2) Tick Check Box to filter the conditions required or needed 3) Click Generate Report Note: Summary of Candidate Readiness Report is only available for TDC/HR, DM/Sponsor, & Mentor; it should not be shown to the Candidate. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 44 of 116

Role: TDC/HR Report 6: Property Breakdown by Class Status Report The Property Breakdown by Class Status Report displays information regarding the Tracks in a property. It displays the Class Start Date, Duration, Total number of Candidates and the Class Status. 1) Select Report from drop list 2) Tick Check Box to filter the Track 3) Click Generate Report 4) Report Displays Track Name, Class Name, Date of Class set up, Duration, Total number of Candidates and the Class Status. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 45 of 116

Role: TDC/HR Report 7: Property Breakdown by Activity Rate Report This Report allows the Property TDC/HR to view the Activity Rate of each Track. The Property TDC/HR may use the Check box function on the left-hand side of the toolbar to filter the Track to meet the Property TDC/HR needs. 1) Select Report from drop list 2) Tick Check Box to filter the Track 4) Report Displays Activity Count of each User Role involved in the Track. 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 46 of 116

Role: TDC/HR Report 8: Property Breakdown by Track, by Class Report This report allows the Property TDC/HR to view a summary list of the Candidates Assessment Period Rating on each skill area without the readiness assessment. The report can be defined by selecting the parameters which includes, Track, Class, Candidate, and Rater. 1) Select Report from drop list 2) Tick Check Box to define the report by the various conditions available 4) Report Displays Assessment Period Ratings, grouped by the competency skills. 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 47 of 116

Role: TDC/HR Report 9: Property Breakdown by Track, by Class, by Track Assessment Period Report This Report allows the Property TDC to view a summary list of the Candidates Readiness Assessment Rating with the specified assessment rating period for skills area. The Report can be defined by selecting the parameters which includes, Track, Class, Assessment Period Status, Candidate, and Rater. 1) Select Report from drop list 2) Tick Check Box to define the report by the various conditions available 3) Click Generate Report Note: Summary of Candidate Readiness Report is only available for TDC/HR, DM/Sponsor, & Mentor; it should not be shown to the Candidate. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 48 of 116

Role: TDC/HR Report 10: Comments Breakdown by Track, by Class Report This report displays the comments given by the Candidate, Direct Manager & Panel of Raters. The Property TDC/HR will be able to track the feedback given by the Candidate, DM and Panel, on the Candidate s progress in different areas. 1) Select Report from drop list 2) Tick Check Box to define the report by the various conditions available 3) Click Generate Report 4) Report Displays Comments inputted by the various Users. Comments Type reflects the category of which the comment can be found under. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 49 of 116

Role: TDC/HR Report 11: Candidate s Job Profile and Progress Report This report displays the selected Candidate s targeted job profile in a PDF format to allow the Property TDC/HR to make notes or discussion offline. 1. From the Main Menu, click on Manage Candidate navigate to Assess Candidate and proceed into the Competency Skills Template. Click on Print and a new window will be launched generating the Candidate s Job Profile and Progress Report Click Print to generate Candidate Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 50 of 116

Role: TDC/HR 2. Alternatively the Candidate Job Profile and Progress Report can be accessed via the Manage Candidate function. Simply click Manage Candidate from the Main Menu and click Print Report. Click on Print Report to generate Candidate Job Profile and Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 51 of 116

Role: TDC/HR 3. Once the report is generated, it can be printed out and be used for discussion with the Candidate, DM or Property TDC/HR. Indicates whether the Skill has been accomplished or achieved Displays Rating Guide Assessment Rating will be indicated Copyright 2011 Starwood Asia Pacific Hotels and Resorts 52 of 116

Copyright 2011 Starwood Asia Pacific Hotels and Resorts 53 of 116

Role: Direct Manager Copyright 2011 Starwood Asia Pacific Hotels and Resorts 54 of 116

Role: Direct Manager STEP 1: Login as a Direct Manager Enter Username and Password into the blanks provided and click Login NOTE: USERNAME will be your StarwoodONE ID 1) Enter Username and Password 2) Click Login to enter Starwood Careers Platform If you forgotten your password, click the Forget Password link to have your password sent to your e-mail account Enter E-mail address and click Submit Copyright 2011 Starwood Asia Pacific Hotels and Resorts 55 of 116

Role: Direct Manager 1. Upon Logging in, you will be prompted with the question What is your role today? Click on the role in which you are logging into Starwood Careers as. NOTE: This screen shot displays the Direct Manager role, if you are logging in as a Property Talent Development Leader (TDC/HR), Mentor or Candidate, the system will display your role accordingly Click on Direct Manager to access your role 2. The system will prompt you by asking What would you like to do now? Click on your desired task to carry out that function. NOTE: This screen shot only displays the actions available for the Direct Manager role, when logging in as a Property Talent Development Leader (TDC/HR), Mentor or Candidate; the system will display your role s functions accordingly Click on your desired task to carry out that function 3. You can click the Main Menu link anytime to return to the Starwood Careers homepage. Your Username, Current role, and Track will be displayed at all times. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 56 of 116

Role: Direct Manager Direct Manager/Sponsor Managing a Candidate As a Direct Manager, you can keep track of and evaluate your candidate s training progress by using the selfassessment checklist. STEP 2: Managing Candidate for a class 1. Select the Direct Manager role from the Welcome to Starwood Careers Platform Page. 2. Click on the Manage Candidate link that will appear. 3. This will bring you to the Candidate List page where you can create a Training Track for your candidate. STEP 3: Creating a Skill Set for a Candidate 1. To create a Skill Set for a candidate, click the Create Skills link located in the Action column (See Screen Shot). Click on Create Skills to create skill set for 2. Upon clicking the Create Skills link, the system will direct you to the Skills Setting page. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 57 of 116

Role: Direct Manager 3. Select the appropriate Skill Setting (See Screen Shot). 1) Select a Complementary Functional Skill (Same Department) for the Candidate). 2) Select a Complementary Functional Skill (Same Department) for the Candidate). 3) Click on Create Skills button to confirm these Complementary Functional Skills. 4. Upon clicking on Create Skills link, the system will direct you to the default skills template for this particular Candidate, based on the combination of Department skills, and Complementary Functional Skills. All skills and trainings are sorted into 7 categories: Core Functional Skills, Leadership Skills, Project Leadership, Complementary Functional Skills (Same department), Complementary Functional Skills (Different department), Mandatory Training Program, Supplementary Training Program. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 58 of 116

Role: Direct Manager 5. Selection of Skills: Direct Manager first needs to discuss with Candidate using current level skills what are the skills gap for current level to add on as additional skills to achieve in next level as well. From the default skill list, Direct Manager may untick skills that are not relevant to Candidate s development. Unticked skills will be highlighted in grey colour and do not require Candidate to focus on. 1) Direct Manager can untick a skill if it is not relevant to Candidate s development. 2) Always remember to click Save Skill Selection to record your tick/untick of skills 6. Direct Manager may add additional skills that are essential to Candidate s development. NOTE: You may type in more than one additional skill to any Competency Skill category. Direct Manager can add a new skill to the template if it is essential to Candidate s development. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 59 of 116

Role: Direct Manager 7. Click Finalize Skills for Candidate to ensure that the skill set is saved into the system and finalized Click on Finalize Skills Template for Candidate to confirm the template. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 60 of 116

Role: Direct Manager STEP 4: Adding or Editing Additional Skills Note: This function is only available in the first 5 days after class start date. 1. Once the candidate s track is finalized, it will be indicated as Skills Finalized in the Status Column 2. You can edit your Candidate s complementary skills by clicking Edit Complementary Skills Note: If complementary skills were edited, the previous template records will be permanently deleted. 3. You may also update and add in any additional skill(s); click on the Edit/Add in skills link located in the Action column. Click to edit complementary skills Click to edit or add additional skills Status showing Track Finalized Copyright 2011 Starwood Asia Pacific Hotels and Resorts 61 of 116

Role: Direct Manager 4. The Edit/Add in skills link will direct you to the Skills Template page where you may select or unselect default skills, as well as add in additional skill. 1) Direct Manager can untick a skill if it is not relevant to Candidate s development. 3) Direct Manager can add a new skill to the template if it is essential to Candidate s development. 4) Click on Finalize Skills Template for Candidate to confirm the template. 2) Always remember to click Save Skill Selection to record your tick/untick of skills 5. Once the Candidate s Skill Set is finalized, you may begin to assess or evaluate your candidate s progress. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 62 of 116

Role: Direct Manager STEP 5: Assessing Candidate 1. Once a track is finalized, a Direct Manager may begin assessing and evaluating a candidate s training progress. Click on the Assess Candidate link to begin assessment/evaluation. Click on Assess Candidate to access function. 2. Upon clicking the Assess Candidate link, the system will direct you to the Starwood Careers Platform page, click Proceed to continue to the assessment page. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 63 of 116

Role: Direct Manager 3. The Skill Template Page is divided into 7 sections (A G). 4. Section A (Skills Template): You may review the list of skills/training programs in this section. Once a candidate has acquired a particular skill or completed a particular training, he/she will tick the check box to signify the accomplishment (See Screen Shot). Direct Manager will then be able to validate this self-evaluation by clicking on Complete or Incomplete. On Candidate s screen, this validation will be reflected in green and red highlighted areas respectively. Date of validation is also recorded and shown. A Ticked Check Box means candidate has completed the task or acquired the skill. For skills/trainings that Candidate has ticked, Direct Manager can validate by clicking on Complete or Incomplete. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 64 of 116

Role: Direct Manager On Candidate s screen, he/she will be able to view Direct Manager s validation as below. 1) Skills marked Complete will be highlighted in green. 2) Skills marked Incomplete will be highlighted in red. Candidate can untick this skill to cancel this colour marking, and work on the skills again. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 65 of 116

Role: Direct Manager 5. Section B (Additional Skills): If you have input any additional skills for your candidate, they will appear under Section B. Like Section A, your candidate will tick the check box once he/she has acquired the additional skill (See Screen Shot). Direct Manager will then be able to validate this self-evaluation by clicking on Complete or Incomplete. On Candidate s screen, this validation will be reflected in green and red highlighted areas respectively. Date of validation is also recorded and shown. A ticked Check Box signifies that candidate has completed the task or acquired the skill 6. Section C (Comments Dialogue Box): Section C is a dialogue box which allows the Direct Manager, Candidate and Property Talent Development TDC/HR to input comments regarding training progress on each skill area. To comment on the candidate s progress in the skill area, simply type it in the appropriate text box and click Add. Each skill category has its own comment box. Input comments and click ADD NOTE: For Sections A & B, the Direct Manager is to validate skills completed and place his/her comments in Section C Copyright 2011 Starwood Asia Pacific Hotels and Resorts 66 of 116

Role: Direct Manager 7. Percentage of Skills Completion As Candidate progresses during the track, Property TDC/HR and Direct Manager are able to track the overall development by taking note of Percentage of Skills Completion for each category of skills and trainings. Direct Manager can track Candidate s overall progress of each category. 8. Section D (Skills Rating): Section D pertains to skills rating and evaluation. As a Direct Manager, you will be required to assess and rate your candidate s performance at every assessment period of the training. The assessment period is only open to Direct Manager after Candidate has completed self assessment. There are three assessment junctions before the readiness assessment. To rate the candidate, select the appropriate rating using the drop list function found in the Direct Manager assessment row. (See Screen Shot) 1) Direct Manager can view Candidate s self assessment ratings. 2) After Candidate has completed all ratings for a particular assessment period, Direct Manager will be able to input ratings for assessment. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 67 of 116

Role: Direct Manager NOTE: For Section D- There are 3 assessment junctions (First Assessment, Mid-way Assessment and Final Assessment). Assessments are done for every skill set. 9 Month Track ---------1 st Month ---------------------- 4 th Month--------------------- 9 th Month--------------------------------12 th Month------------------------ Complete First Complete Mid- Way Assessment Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted 12 Month Track 1 st Month------------------------- 3 ------------------- 6 th Month ------------------- 9 ------------------12 th Month--------------15 th Month------ Complete First Complete Mid- Assessment Way Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted Copyright 2011 Starwood Asia Pacific Hotels and Resorts 68 of 116

Role: Direct Manager 9. Section E (Readiness Rating): At the end of the training program, the Direct Manager and Panel is supposed to rate the readiness of the candidate (i.e. readiness to move on to targeted position). To rate, click on the Readiness Assessment Drop list located in Section E and select the appropriate band. If the candidate s readiness cannot be expressed with the given range, select Others and input comments or reasons. You can also add additional comments in the text box given to give suggestions/feedback for the candidate on the next move (See Screen Shot). TDC/HR will be tasked to key in final assessment results and comments. NOTE: Refer to the Rating Guide to assist you in making the candidate assessment. Candidates are not supposed to view their Readiness Assessment. Results will be communicated by the Direct Manage/Panel in the post completion process verbally. No hardcopies will be given to the Candidate. Select appropriate Band. If Others is selected, type in comments/ reasons in the space provided Input comments and click Add to save comments 10. Section F (Candidate Activity Planner): The Candidate Activity Planner. This planner allows you to monitor and keep track of your candidate s development activities. Your candidate can plan for new events or tasks and tick the check box of the relevant month once the event or task has been completed. Check Box will be ticked if the event or task is complete 11. Section G (Additional Comments to Candidate Activity Calendar): You can comment on a candidate s activity planner. To add a remark, type it into the text box and click Add. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 69 of 116

Role: Direct Manager STEP 6: Generating Reports As a Direct Manager, there currently 3 types of reports, which you can generate; they are grouped into categories and can be filtered systematically to derive a report tailored to your needs. You can use these reports to help you keep track of the training progress of your Candidate. Report 1: Property Breakdown by Track, by Class Report A Property Breakdown by Track, by Class report allows the Direct Manager to view an overall summary of the Assessment Period Rating of Candidates under his/her charge. The Direct Manager may use the Check box function on the left-hand side of the toolbar to filter the Track, Class, Candidate, and Rater. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 4) Displays the Assessment Period Rating of the Candidate under the Direct Manager s Charge 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 70 of 116

Role: Direct Manager Report 2: Candidate Report by Assessment Period Report The Direct Manager is able to generate a summary of the candidate(s) progress. The report will display the Candidates under the Direct Manager as well as parameters such as Readiness Band and Assessment Period Rating. The Direct Manager may use the conditions to customize the report to his/her needs. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 71 of 116

Role: Direct Manager Report 3: Comments Breakdown by Track, by Class Report This report displays the comments generated by the Candidate, Direct Manager & panel. The Direct Manager will be able to track the feedback given by the Candidate and Panel of raters, on the Candidate s progress in different areas. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 4) Displays the Comments inputted by the Candidate and Panel 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 72 of 116

Role: Direct Manager Report 4: Candidate s Job Profile and Progress Report This report displays the selected Candidate s targeted job profile in a PDF format to allow the Direct Manager to make notes or discussion offline. 4. From the Main Menu, click on Manage Candidate navigate to Assess Candidate and proceed into the Competency Skills Template. Click on Print and a new window will be launched generating the Candidate s Job Profile and Progress Report Click Print to generate Candidate Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 73 of 116

Role: Direct Manager 5. Alternatively the Candidate Job Profile and Progress Report can be accessed via the Manage Candidate function. Simply click Manage Candidate from the Main Menu and click Print Report. Click on Print Report to generate Candidate Job Profile and Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 74 of 116

Role: Direct Manager 6. Once the report is generated, it can be printed out and be used for discussion with the Candidate, DM or Property TDC/HR. Indicates whether the Skill has been accomplished or achieved Displays Rating Guide Assessment Rating will be indicated Copyright 2011 Starwood Asia Pacific Hotels and Resorts 75 of 116

Copyright 2011 Starwood Asia Pacific Hotels and Resorts 76 of 116

Role: Mentor/ Sponsor Logging into Starwood Careers Platform STEP 1: Login in as a Mentor/ Sponsor Enter Username and Password into the blanks provided and click Login NOTE: USERNAME will be your StarwoodONE ID 1) Enter Username and Password 2) Click Login to enter Starwood Careers Platform If you forgot your password, click the Forget Password link to have your password sent to your e-mail account. Enter E-mail address and click Submit Copyright 2011 Starwood Asia Pacific Hotels and Resorts 77 of 116

Role: Mentor/Sponsor 1. Upon Logging in, you will be prompted with the question What is your role today? Click on the role in which you are logging into Starwood Careers as. NOTE: This screen shot displays Mentor/Sponsor role, if you are logging in as a Direct Manager or Candidate or the Property Talent Development Leader (TDC/HR), the system will display your role accordingly Click on Mentor to access your role 2. The system will then prompt you by asking What would you like to do now? Click on your desired task to carry out that function. NOTE: Once again, this screen shot only displays the actions available for the Mentor role, when logging in as a Property Talent Development Leader (TDC/HR), Direct Manager or Candidate, the system will display your role s functions accordingly 3. You can click the Main Menu link anytime to return to the Starwood Careers homepage. Your Username, Current role, and Track will be displayed at all times. Click on your desired task to carry out that function Copyright 2011 Starwood Asia Pacific Hotels and Resorts 78 of 116

Role: Mentor/Sponsor STEP 2: Assessing Candidate 1. As a mentor, you will be required to track your candidate s training progress as well as to provide feedback and comments. To view your candidate s progress, click on the Assess Candidate link 2. Upon clicking the Assess Candidate link, you will be directed to the Competency skills template, here you will be able to observe and comment on your candidate s progress. There are 7 sections in this template (Section A G). Copyright 2011 Starwood Asia Pacific Hotels and Resorts 79 of 116

Role: Mentor/Sponsor 3. Section A (Skills Template): Mentor can use this template to monitor Candidate s training progress. A checked box on the skills template signifies that the candidate has acquired the skills or completed the tasks. Skills highlighted in Grey color are considered not relevant to Candidate s development (mutually agreed by Direct Manager and Candidate). Ticked skills signify that Candidate thinks that he has developed the skills/ completed the task. Direct Manager is able to validate this self assessment by marking Complete and Incomplete. Skills highlighted in Green color are skills considered completed by both Candidate and Direct Manager. Skills highlighted in Red color infer that Direct Manager does not approve this completion. Candidate needs to work on this skill, and tick it at a later time. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 80 of 116

Role: Mentor/Sponsor Project Details 4. Click the Project Details link to view the details of the Stretch project your candidate has completed. Click the Project Details link to view candidate s Stretch Project details 5. The Project Details page will show you details of the Stretch Project your candidate accomplished. You can input comments in the comments text box given. Click Save to upload comments. Input comments and click Save Click Back to return to competency skills template Copyright 2011 Starwood Asia Pacific Hotels and Resorts 81 of 116

Role: Mentor/Sponsor 6. Section B (Additional Skills): If the Direct Manager has inputted any additional skills for your candidate, they will appear under Section B. Like Section A, your candidate will tick the check box once he/she has acquired the additional skill (See Screen Shot). A ticked Check Box signifies that candidate has completed the task or acquired the skill NOTE: For Sections A & B, the Direct Manager is to validate skills completed 7. Section C (Comments Dialogue Box): Section C is a dialogue box which allows the Direct Manager, TDC/HR, Mentor and Candidate to input comments regarding training progress on each skill area. To comment on the candidate s progress in the skill area, simply type it in the appropriate text box and click Add. Input comments and click ADD NOTE: All Stakeholders are able to key in their comments in Section C. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 82 of 116

Role: Mentor/Sponsor 8. Percentage of Skills Completion As Candidate progresses during the track, Property TDC/HR, Direct Manager and Mentor/Sponsor are able to track the overall development by taking note of Percentage of Skills Completion for each category of skills and trainings. Track Candidate s overall progress of each category. 9. Section D (Skills Rating): Section D pertains to skills rating and evaluation. As a Mentor, you are encouraged to assess and rate your candidate s performance at every assessment junction of the training. Such assessment window is only open to Direct Manager after Candidate has completed self assessment. There are three assessment junctions before the readiness assessment. To rate the candidate, select the appropriate rating using the drop list function found in the Direct Manager assessment row. (See Screen Shot) 5) Direct Manager can view Candidate s self assessment ratings. 6) After Candidate has completed all ratings for a particular assessment window, Direct Manager can do the rating. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 83 of 116

Role: Mentor/Sponsor NOTE: For Section D- There are 3 assessment junctions (First Assessment, Mid-way Assessment and Final Assessment). Assessments are done for every skill set. 9 Month Track ---------1 st Month ---------------------- 4 th Month--------------------- 9 th Month--------------------------------12 th Month------------------------ Complete First Complete Mid- Way Assessment Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted 12 Month Track 1 st Month------------------------- 3 ------------------- 6 th Month ------------------- 9 ------------------12 th Month--------------15 th Month------ Complete First Complete Mid- Assessment Way Assessment -Complete Final Assessment -Complete Readiness Assessment For Candidates with a Readiness Assessment of Band 2 >, a second Readiness Assessment will be conducted Copyright 2011 Starwood Asia Pacific Hotels and Resorts 84 of 116

Role: Mentor/Sponsor 10. Section E (Readiness Rating): At the end of the training program, the Mentor and panel is supposed to rate the readiness of the candidate (i.e. readiness to move on to targeted position). To rate, click on the Readiness Assessment Drop list located in Section E and select the appropriate band. If the candidate s readiness cannot be expressed with the given range, select Others and input comments or reasons. You can also add comments in the text box given (See Screen Shot). TDC/HR will be tasked to key in final assessment results and comments. NOTE: Refer to the Rating Guide to assist you in making the candidate assessment. Candidates are not supposed to view their Readiness Assessment. Results will be communicated by the Direct Manage/Panel in the post completion process verbally. No hardcopies will be given to the Candidate. Select appropriate Band. If Others is selected, type in comments/ reasons in the space provided Input comments and click Add to save comments Copyright 2011 Starwood Asia Pacific Hotels and Resorts 85 of 116

Role: Mentor/Sponsor 11. Section F (Candidate Activity Planner): Section F is the Candidate Activity Planner. This planner allows you to monitor and keep track of your candidate s development activities. Your candidate can plan for new events or tasks and tick the check box of the relevant month once the event or task has been completed. 1) Check Box will be ticked if the event or task is complete 2) To add an additional activity to the Activity Planner, type the activity into the text box and click Add 12. Section G (Additional Comments to Candidate Activity Calendar): You can comment on a candidate s activity planner. To add a remark, type it into the text box and click Add. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 86 of 116

Role: Mentor/Sponsor STEP 3: Generating Reports As a Mentor, there currently 3 types of reports, which you can generate; they are grouped into categories and can be filtered systematically to derive a report tailored to your needs. You can use these reports to help you keep track of the training progress of your Candidate. Report 1: Property Breakdown by Track, by Class Report A Property Breakdown by Track, by Class report allows the Mentor to view an overall summary of the Assessment Period Rating of Candidates under his/her charge. The Mentor may use the Check box function on the left-hand side of the toolbar to filter the Track, Class, Candidate, and Rater. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 4) Displays the Assessment Period Rating of the Candidate under the Mentor s Charge 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 87 of 116

Role: Mentor/Sponsor Report 2: Candidate Report by Assessment Period Report The Mentor/Sponsor is able to generate a summary of the candidate(s) progress. The report will display the Candidates under the Mentor as well as parameters such as Readiness Band and Assessment Period Rating. The Mentor/Sponsor may use the conditions to customize the report to his/her needs. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 88 of 116

Role: Mentor/Sponsor Report 3: Comments Breakdown by Track, by Class Report This report displays the comments generated by the Candidate, Mentor & panel. The Mentor/Sponsor will be able to track the feedback given by the Candidate and Panel of raters, on the Candidate s progress in different areas. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 4) Displays the Comments inputted by the Candidate and Panel 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 89 of 116

Role: Mentor/Sponsor Report 4: Candidate s Job Profile and Progress Report This report displays the selected Candidate s targeted job profile in a PDF format to allow the Mentor to make notes or discussion offline. 7. From the Main Menu, click on Manage Candidate, navigate to Assess Candidate and proceed into the Competency Skills Template. Click on Print and a new window will be launched generating the Candidate s Job Profile and Progress Report Click Print to generate Candidate Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 90 of 116

8. Alternatively the Candidate Job Profile and Progress Report can be accessed via the Manage Candidate function. Simply click Manage Candidate from the Main Menu and click Print Report. Click on Print Report to generate Candidate Job Profile and Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 91 of 116

Role: Mentor/Sponsor 9. Once the report is generated, it can be printed out and be used for discussion with the Candidate, DM or Property TDC/HR. Indicates whether the Skill has been accomplished or achieved Displays Rating Guide Assessment Rating will be indicated Copyright 2011 Starwood Asia Pacific Hotels and Resorts 92 of 116

Copyright 2011 Starwood Asia Pacific Hotels and Resorts 93 of 116

Role: Candidate Copyright 2011 Starwood Asia Pacific Hotels and Resorts 94 of 116

Role: Candidate Logging into Starwood Careers Platform STEP 1: Logging in as a Candidate Enter Username and Password into the blanks provided and click Login NOTE: USERNAME will be your StarwoodONE ID 1) Enter Username and Password 2) Click Login to enter Starwood Careers Platform If you forgotten your password, click the Forget Password link to have your password sent to your e-mail account Enter E-mail address and click Submit Copyright 2011 Starwood Asia Pacific Hotels and Resorts 95 of 116

Role: Candidate 1. Upon Logging in, you will be prompted with the question What is your role today? Click on the role in which you are logging into Starwood Careers as. NOTE: This screen shot displays Candidate role, if you are logging in as a Direct Manager, Mentor or Property Talent Development Leader (TDC/HR), the system will display your role accordingly Click on Candidate to access your role 2. The system will then prompt you by asking What would you like to do now? Click on your desired task to carry out that function. NOTE: Once again, this screen shot only displays the actions available for the Candidate role, when logging in as a Direct Manager or Property Talent Development Leader (TDC/HR), the system will display your role s functions accordingly Click on Self Assessment to access self assessment template NOTE: The Direct Manager should have completed selecting skill sets for the candidate in order for the candidate to do a self assessment. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 96 of 116

Role: Candidate Candidate Self-Assessment As a candidate, you can keep track of your training progress by using the self-assessment checklist. STEP 2: Accessing the Self-Assessment Checklist: 1. Select the Candidate role on the Welcome to Starwood Careers Platform Page 2. Click on the Self-Assessment link that will appear 3. This will bring you to the Assess Candidate page, Click Proceed to continue to the Self- Assessment Checklist 4. You can click the Main Menu link anytime to return to the Starwood Careers homepage. Your Username, Current role, and Track will be displayed at all times. Click to return to main menu Click here to proceed to Self-Assessment Checklist 5. Upon proceeding, you will be brought to the Skills Template page where you can begin your assessment. The Skills Template page is divided into 7 sections (A - G). Copyright 2011 Starwood Asia Pacific Hotels and Resorts 97 of 116

Role: Candidate STEP 3: Completing the Self-Assessment Checklist 6. There are 5 categories (Core functional skills, Leadership skills, Project leadership, Complementary functional skills, and Mandatory training program). Once Candidate has completed the required skill or training, he/she can tick it in the check box. 7. Section A (Skills Template): Candidate can use this template to monitor his/her training progress. Skills highlighted in grey color will not be required for Candidate to complete in the job profile. When Candidate has completed a task or skill, Direct Manager will validate it and indicate complete or incomplete as shown below. 1) Skills marked Complete will be highlighted in green. 2) Skills marked Incomplete will be highlighted in red. Candidate can untick this skill to cancel this colour marking, and work on the skills again. Incomplete skills will require Candidate to work on the skills again, and tick for completion later. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 98 of 116

Role: Candidate 8. For the category of Project Leadership, Candidate is required to fill in Project Details, simply click on the Project Detail link to fill in the details (See Screen Shot). Click here to fill in project details Filling in Project Details 9. The Project Detail link will direct to the page as shown in the screen shot. Type in the project details under the relevant columns and click Add to have the project information inputted. You may also add any additional comments or remarks pertaining to the Stretch competency project in the comments textbox. 10. Click Save to ensure all information is saved and stored and Back to return to Self-Assessment Checklist (See Screen Shot). 1) Type in details 2) Click Add once details are filled in 3) Fill in any comments or questions relating to the project 4) Click Save to save the information 5) Click Back to return to Self-Assessment Checklist Copyright 2011 Starwood Asia Pacific Hotels and Resorts 99 of 116

Role: Candidate 11. Section B (Additional Skills): Section B consists of additional skills, which are required on top of the required skills/training. Additional Skills are added by the Direct Manager. You can simply click the checkbox once you have completed the training or acquired the skill. Candidate only ticks this box if he/she has developed this skill, or complete this training. 12. Section C (Comments Dialogue Box): If Candidate have questions or comments regarding any of the skill areas, he/she can post them in this section according to the different categories. Simply type in the question/comment and click Add. Type in your question(s)/comment(s) and click Add Copyright 2011 Starwood Asia Pacific Hotels and Resorts 100 of 116

Role: Candidate 13. Section D (Skills Rating): Section D pertains to skills rating and evaluation. As a candidate, you should complete at least 80% of the skills required for all competency components at the end of the program. There are 3 assessments to be completed throughout the training period. To complete the rating assessment, simply click on the drop list under the relevant competency skill and select a rating (See Screen Shot). Candidate needs to complete his/her self-rating before Direct Manager, Mentor, and TDC/HR can assess Candidate. There are 5 levels in the rating guide they are found in Section D Click on the rating drop list to select a suitable assessment rating Copyright 2011 Starwood Asia Pacific Hotels and Resorts 101 of 116

Role: Candidate 14. Section F (Candidate Activity Planner): Section F is the Candidate Activity Planner. This planner allows you to monitor and keep track of your development activities. To use the Activity Planner, click on the check box of the relevant month once the event or task has been completed. Click on check Box if event or task is completed Edit Activity Planner Candidate can add in new activities to this activity planner, or even move the activities around. 1) To add Activity into monthly planner, type into text box and click Add 2) Within the activity that you want to transfer, click on Move. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 102 of 116

Role: Candidate When a mini window appears, please select the month for this activity, and click Submit button. 1) Under Move to drop box, choose the month that you want to transfer to activity to. 2) Click on Submit button to complete the process. Now let s check the changes in the activity Planner Results: Learning Circle Candidates in Hotel is moved from Month 3 to Month 6. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 103 of 116

Role: Candidate For easy reference, Candidate can export this Calendar to Excel, and print out, by clicking Export to Excel link. Click on Export to Excel to view/download Activity Planner in Excel format In the pop-up window, select the action that you wish to perform, and press OK. 1) You may choose Open with Microsoft Excel or Save file accordingly. 2) Click on OK button Copyright 2011 Starwood Asia Pacific Hotels and Resorts 104 of 116

Role: Candidate 15. Section G (Additional Comments to Candidate Activity Calendar): Candidate can view the comments written by the Direct Manager and TDC/HR on your candidate s activity planner. To add a remark, type it into the text box and click Add. Type in comments and click Add STEP 4: Saving the Self-Assessment Checklist 16. Click Save to ensure all information inputted is not lost. NOTE: If Starwood Careers System is left idle for an hour, the system will automatically time out and all unsaved information will be lost, do remember to save your information regularly Copyright 2011 Starwood Asia Pacific Hotels and Resorts 105 of 116

Role: Candidate Candidate: Generating Reports STEP 5: Generating Reports For Candidate, there are 3 types of reports which can be generated. They are grouped into categories and can be filtered systematically to derive a report tailored to needs. Candidate can use these reports to keep track of his/her training progress. Report 1: Property Breakdown by Track, by Class Report A Property Breakdown by Track, by Class report allows the Candidate to view the Assessment Period Rating of the Panel 1) Select Report from drop list 2) Tick Check Box to define conditions for report 3) Click Generate Report 4) Displays the Assessment Period Rating of the Candidate by the Panel Copyright 2011 Starwood Asia Pacific Hotels and Resorts 106 of 116

Role: Candidate Report 2: Candidate Report by Assessment Period Report The Candidate is able to generate a summary of his/her progress. The report will display the Assessment Period Rating given by the Panel. The Candidate may use the conditions to customize the report to his/her needs. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 3) Click Generate Report 4) Displays the Role as well as the Assessment Period Rating Copyright 2011 Starwood Asia Pacific Hotels and Resorts 107 of 116

Role: Candidate Report 3: Comments Breakdown by Track, by Class Report This report displays the comments generated by the Candidate, Direct Manager & panel. The Candidate will be able to track the feedback given by the Panel of raters, on the Candidate s progress in different areas. 1) Select Report from drop list 2) Tick Check Box to define conditions for report 4) Displays the Comments inputted by the Candidate and Panel 3) Click Generate Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 108 of 116

Role: Candidate Report 4: Candidate s Job Profile and Progress Report This report displays the selected Candidate s targeted job profile in a PDF format to allow the candidate to make notes or discussion offline. 10. From the Main Menu, click on Self-Assessment and proceed into the Competency Skills Template. Click on Print and a new window will be launched generating the Candidate s Job Profile and Progress Report Click Print to generate Candidate Progress Report Copyright 2011 Starwood Asia Pacific Hotels and Resorts 109 of 116

Role: Candidate 11. Once the report is generated, it can be printed out and be used for discussion with the Property TDC/HR, DM or Mentor. Indicates whether the Skill has been accomplished or achieved Displays Rating Guide Assessment Rating will be indicated Copyright 2011 Starwood Asia Pacific Hotels and Resorts 110 of 116

FAQ 1. Question: What if I have dual roles (i.e. Mentor and Candidate), will I be able to access both roles? Answer: Yes you will be able to access both roles. Upon logging in, you will be directed to the Welcome to Starwood Career Platform page, simply click on the role you wish to access (See Screen Shot). Click the appropriate role and access its functions Current Role will change as you select between the Candidate and Mentor Role Current Role will change as you select between the Candidate and Mentor Role Copyright 2011 Starwood Asia Pacific Hotels and Resorts 111 of 116

2. Question: Why is it stated No Additional Skill for this Candidate in Section B of the Competency Skills Template? Answer: Section B is a non-mandatory skill column, it is dependent on the Direct Manager to set additional skills for the candidate to achieve, if the Direct Manager has chosen not to add additional skills, Section B will display the message: No Additional Skill for this Candidate. 3. Question: As a Direct Manager, what kind of Skill setting can I select for my candidate? Answer: You may select 2 different skill setting from the categories of Complementary Functional Skill (Same Department) or Complementary Functional Skill (Different Department). Click the drop list to view the skill sets that are from the same or different department as the candidate and select 1 skill setting for each category. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 112 of 116

4. Question: How is a Direct Manager Password Created? Answer: Direct Managers Password can be created when a Property TDC/HR is adding candidates to the class Create Password here Copyright 2011 Starwood Asia Pacific Hotels and Resorts 113 of 116

5. Question: Is there a password requirement? Answer: The password created should be compliant with IT s security protocols. However for the Platform does not recognize case sensitive passwords. 6. Question: Would it be possible to implement an Internal Chatting system within Starwood Careers System to allow Candidate and the Panel to communicate? Answer: Within the Starwood Careers System, there are comments boxes located at the end of every section of the Competency Skill Template. Candidates and Panel may use these comments boxes to input encouragements, comments or suggestions. The system deliberately designed to encourage more face to face interactions between the Candidate and Panel. 7. Question: Is it possible to have an Action Planner and Project Planner beside every Skill Column? Answer: This feature would only be present in Executive Tracks and above as writing proficiency is one of the prerequisite of the Excom Track but not the Mid Management Track. 8. Question: How does the Direct Manager validate the progress of the Candidate? Answer: The Direct Manager may validate the Candidate s progress by inputting comments into the dialogue box located at the end of each Skill Set as well as to reflect it through the Assessment Period Rating and Readiness Band. 9. Question: Will the system be able to prompt/remind DM, TDC/HR during assessment period? Answer: Yes, the e-mail trigger reminder will be integrated into the system. 10. Question: Why can t the Candidate see his/her role even though the Property TDC/HR has already created the Candidate? Answer: This scenario happens when a Class is created in a Start Date that has not yet occurred. For Classes created in the future, the Property TDC/HR will still be able to create Candidate and add Candidate to a class, but the Candidate will only be able to view his/her role on the Class Start Date itself when the Class opens. 11. Question: What if the Property TDC/HR transfers his/herself out of the property, will they be able to undo this change? Answer: Transferring of a User from one property to another is permanent, if a TDC/HR has transferred his/herself out of the property by mistake; kindly contact the Starwood Careers Administration team to rectify the move. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 114 of 116

12. Question: Why does my generated Candidate Report not display any information? Answer: A skill track is first needed to be assigned to a Candidate before the generated Candidate Report will display any information. To assign a Candidate a skill track, log in the Direct Manager role and click Manage Candidate to assign a Candidate a skill track. 13. Question: Is the Property TDC/HR required to share the Readiness Assessment with the Candidate? Answer: The Property TDC/HR should not show the Candidate the hard-copy version of the Readiness Assessment with the Candidate instead the Readiness Assessment should be done via a verbal discussion. 14. Question: How do I name the class when candidates are from different departments? Answer: If Candidates are from different departments, TDC/HR user still can name the class as Track / Dept / Date. E.g. Entry Level Track (S&M) Nov 2011. 15. Question: Why candidate is unable to access the system? Answer: If the start date of the track has not commenced, the candidate will not be able to enter the system. 16. Question: Why Direct Manager is unable to change complementary skills? Answer: Direct Manager can only change Complementary skills are during the first 5 days of the class (within 5 days from start date). After which, Direct Manager cannot modify complementary skills for the candidate. 17. Question: Why are the additional skills limited? Answer: The skills are drawn and validated by functional experts that are transferable for the same role and function for Starwood hotels. The gist of it (at least 80%) should be intact and any additional skills should only be added only relevant for individual circumstances. 18. Question: Why can t Direct Manager finalize template? Answer: The skill template is only changeable during the first 5 days of the class. After which, Direct Manager cannot edit or finalize the skill template for the candidate. 19. Question: Why candidate is not able to see any skills set? Answer: The Direct Manager might not have click on Finalize Skill Set for candidate to access. Copyright 2011 Starwood Asia Pacific Hotels and Resorts 115 of 116

20. Question: What can t we key in assessment ratings? Answer: There are 3 assessment periods. When the assessment period is open, the different stakeholders will be able to access and key in ratings. Also Candidate needs to key in self-assessment rating before the other stakeholders are able to key in their ratings. 21. Question: What if I can t find the Job Profile of the department candidate is in? Answer: If you are unable to find the Job Profile required of the chosen candidate, please kindly contact Starwood.careers@starwoodhotels.com for blank template and clarification on how to assist in drafting required Job Profile. 22. Question: Are there translated version? Answer: At the moment, the website only has English templates. We are looking into translated Job Profiles but comments will still need to be in English for transferable report to Talent Review for most Direct Managers to be able to read it. 23. Question: Can candidates use their own email address? Answer: For entry level associates to assistant manager, they can use their own email address. However, it is mandatory for them to have a StarwoodONE ID to access the system. For Manager and above, it is mandatory for them to have a Starwood email address and SW1 ID to access the system. 24. Question: What if candidate wants to change complementary skills at a later part of the program? Answer: In this case, TDC/HR can help to modify class start date to the current date. Then Direct Manager needs to log in and update the skills. After all, TDC/HR will have to reset the class start date to ensure the assessment periods remain the same. However, all the previous records of ratings and comments will be deleted from the candidate s profile. 25. Question: What if candidate completes skills in grey area (not required for completion)? Answer: When Candidate completes a skill in grey area, Direct Manager still can validate it. However, completion of such skill will not contribute to percentage of skill completion (these percentages are only accessible from Direct Manager, Mentor and TDC/HR s screens). If you have any other queries, kindly contact Starwood.Careers@starwoodhotels.com For technical issues, kindly contact support@asmartpartnership.com Copyright 2011 Starwood Asia Pacific Hotels and Resorts 116 of 116