SAP Solution Manager for Implementing SAP Business Suite Product Management SAP Solution Manager SAP AG
Implementation Projects Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Provide initial planning and preparation for your SAP project Implement business and process requirements based on the Business Blueprint Cut over to live productive operation and continuous support Documents the business process requirements of the company Complete the preparation for Go Live SAP 2007 / Page 2
Challenges During Implementation Projects Lack of integration expertise (functional and technical) related to SAP Business Suite during implementation Solution design and related technical feasibility aspects Sizing of the required hardware Scenario-specific installation aspects Managing a multi-component implementation Customizing Synchronization between SAP Business Suite components SAP 2007 / Page 3
Implementation with SAP Solution Manager Implementation Process Implementation Content & Services
How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Project Definition and Description Project type Naming, roles, language Project standards (Status, keywords, documentation types) Timeframe Define System Landscape Development Quality Assurance Production SAP 2007 / Page 5
How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Define Business Blueprint via Business Process Repository Customer Business Process requirements, analysis, documentation and management / Scoping Visualization of Standard Business Process by scenario description, product documentation, demos, and transactions Project-specific adaptation, for example, new Processes, documentation at each level (Requirements, print outs, reports, concepts), Generation of Blueprint Project Issue Management, Status Management SAP Feasibility Check SAP 2007 / Page 6
Business Blueprint Define Business Blueprint Order to Cash Business Process Template Mobile Sales Internet Sales Select your Business Scenarios and according Business Process Templates Add Business Process Steps from the Business Process Repository to your Business Process Template Process Steps Business Process Repository Get a graphical display of your componentspecific or cross-component scenario SAP 2007 / Page 7
How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Configuration Configuration guides for Standard Business Scenarios Configuration support per scoped structure element, for example, product documentation, IMG, non-abap configuration, BC sets, and CATTs Project documentation, for example, customizing, modification, enhancements Customizing Synchronization Testing Define and maintain test cases, test catalog Organize and perform testing Manage problems in Service Desk SAP 2007 / Page 8
Realization Customizing Configuration of process requirements, specified in the Business Blueprint Automatic assignment of customizing links and test cases Assignment of customer specific learning material Assignment of test cases Assignment of learning material SAP 2007 / Page 9
Realization Customizing Synchronization Ensures that Customizing of certain objects is in-sync across systems Reuses Customizing (e.g. of SAP R/3) in other systems (e.g. SAP CRM) Avoids redundant Customizing activities in a solution landscape Central system Customizing data R/3 DEV Transport R/3 QAS Transport R/3 PRD Predefined list of synchronizing objects Customizing Distribution CRM DEV Transport CRM QAS Transport CRM PRD APO DEV Transport APO QAS Transport APO PRD... DEV Transport... QAS Transport... PRD SAP 2007 / Page 10
Central Test Coordination SAP CRM SAP SCM SAP ECC Create Sales Order Test Management Configure Products Determine Conditions Availability Check Credit Check Replicate Order Receive Order Order Confirmation Maintain Status SAP Solution Manager Test Execution SAP 2007 / Page 11
How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Train End Users for SAP ERP 2004 Web based end user training 5 SAP Tutor (recorder) licenses Deliver SAP GoingLive Check Handover to Support Organization SAP 2007 / Page 12
E-Learning Management Changes require training of the different parties involved (e.g. end users) Set-Up efficient end-user training strategy with e-learning Create e-learning materials Organize / categorize e-learning materials Prepare e-learning Materials for specific user roles Distribute e-learning Materials to end users Execute e-learning Analyze results & feedback SAP 2007 / Page 13
World Class Support Offerings Provided by SAP Active Global Support PREMIUM SUPPORT OFFERINGS CUSTOMER SPECIFIC PREMIUM OFFERINGS SAP MaxAttention Focus: Implementation, Operations, Upgrade Support Alliance Manager (SAM) Support Advocate PREMIUM OFFERINGS Safeguarding SAP Safeguarding for Implementation SAP Safeguarding for Solution Improvement Remote Safeguarding Services SAP Safeguarding Complex Solutions / Implementation Quality Program (IQP) Solution Management Optimization Performance Application Integration System Administration Data Volumes Testing Early Watch Reporting Empowering SAP Empowering Assessment SAP Empowering Support Empowering Workshops Services to support the implementation of SAP Solution Manager SAP Online Knowledge Products Protection of Investment Value proposition and technical upgrade strategy Release and upgrade planning Solution maintenance SAP STANDARD SUPPORT - Mainstream, Extended, and Customer-Specific Maintenance - Test administration and automation; access to Best Practices; empower CCC; proactive remote services; SAP software upgrades; monitoring for systems and core business processes; problem resolution; global 7x24 problem resolution; global 7x24 escalation procedures SAP 2007 / Page 14 ALL SUPPORT OFFERINGS ARE POWERED BY SAP SOLUTION MANAGER
Implementation and Distribution New Features with SAP Solution Manager 7.0 Roadmap (functional enhancements) Documentation features synchronized with project UI improvements for accelerators Authorizations for tab display/change Additional Roadmap content Digital Signature Digitally sign project and/or general documents Business Blueprint/Configuration - smaller enhancements Check-in/check-out of documents Change history for all tabs Where-used list for all content assignment tabs (ST 320 SP 07) Improved usability for multi-component handling (ST 320 SP 07) SAP 2007 / Page 15
Implementation with SAP Solution Manager Implementation Process Implementation Content & Services
SAP Solution Manager Roadmaps at a Glance Implementation Methodology Provided Through Roadmaps Implementation Roadmap for mysap Business Suite Target Group: Project Managers, Functional Implementation Team (Application Consultants) Milestone/synch points concept and alignment of support services Solution Management Roadmap Target Group: Technical Implementation Team (Technical Consultants) Milestone/synch points concept and support services aligned Global Template Roadmap: Target Group: Program / Project Managers Roadmap content adapted to SAP Solution Manager usage Upgrade Roadmap Bundling SAP's knowledge and best practices for the entire upgrade procedure for an entire system landscape from a functional and technical perspective SAP 2007 / Page 17
Roadmap in Detail Graphical entry into and status overview about your project Phase-driven approach for functional and technical implementation and ongoing operation activities Links to accelerators for your project phase SAP 2007 / Page 18
Implementation Content: Business Scenarios Business Scenarios include various Business Process descriptions and guided configuration support for SAP Solutions Advantages: Business Scenarios are designed to help customers to reduce costs, to increase revenue, and to increase customer satisfaction Business Scenarios are designed to support nested Business Processes in Sales, Service, and Marketing across various Interaction Channels Business Scenario Process Process Step Visualized by Component View SAP 2007 / Page 19
Implementation Content <Solution> Solution Configuration Structures <Product Version> Basic Settings for <Solution> General Settings Connecting Systems Data Replication Engines Structure items for "generic" configuration support Portals Basic Settings for <Key Capability> Basic Settings for <Channel> Basic Settings for <Technology> Scenarios <Scenario> Master Data Organizational Units Business Processes Scenarios... <Scenario>... SAP 2007 / Page 20
Implementation Content in Detail Component View Scenario Business Process 1 Process Step 1 Process Step 2... Business Process 2 Process Step 1 VISUALIZE flow of business processes and process steps Show components required by business scenario or process Show business partners or external software required by the business scenario or process CRM MOBILE CLIENT CRM SERVER SAP SEM SAP R/3 Perform Market Analysis... Create Campaign Reference to Business Process: Target Group Creation Create Collaterals Allocate to campaign Plan Key Figures Update the Campaign Hierarchy Load Campaign Attributes Update the Key Figures for the Campaign Plan Allocations Load Allocations Transfer Campaign, Target Group, Products, Attachments, Alloc. to Mobile Release Campaign Transfer Campaign Create Accounting Object (WBS) Transfer Activities to CRM Mobile Transfer Target Groups Post Direct Marketing Costs to Accounting Object (WBS) Scenario-oriented structure (= Business Process Hierarchy) Reference to Business Process: Customer Visit and Order Entry Execute Campaign Reference to Business Process: Lead Processing Reference to Business Process: Order Process in B2B eselling Reference to Business Process: Order Process in B2C eselling Update Direct Marketing Costs Info Update Activities Info Update Overhead Costs Info Perform Campaign Analysis Settle Direct Marketing Costs to Profitability Segment Load Cost Drivers Assess Overhead Costs to WBS Element SAP 2007 / Page 21
Implementation Content in Detail - Transactions Scenario Business Process 1 Process Step 1 Process Step 2... Match scenario-oriented approach to functions in SAP world Evaluate/test-drive SAP Software in a customer project during the Business Blueprint Phase Organize and test SAP solutions Business Process 2 Process Step 1... SAP 2007 / Page 22
Implementation Content in Detail Configuration Scenario Business Process 1 Process Step 1 Process Step 2 Provide process-oriented Customizing approach Document non-abap-customizing... Business Process 2 Process Step 1... SAP 2007 / Page 23
Implementation Content in Detail mysap SRM mysap PLM mysap ERP Financials, Human Resources, Corporate Services, Operations, Analytics, Self-Services, mysap CRM SAP Solution Manager enables an effective and process-based implementation support for end-to-end business processes across frontand back-office systems mysap SCM SAP NetWeaver SAP Solution Manager SAP 2007 / Page 24
Implementation Content for mysap Business Suite ERP and Adaptive Business Solutions mysap SRM mysap PLM mysap ERP mysap SCM mysap CRM Blueprinting Content: Predefined SAP Business Processes Visual process flow diagram Detailed process descriptions for SAP Business Processes Configuration Content: Predefined configuration activities for all SAP Business Processes ABAP and Non-ABAP customizing support Process driven implementation methodology Ready-to-use template projects based on SAP Best Practices Business Blueprint Realization SAP 2007 / Page 25
Implementation Content for mysap Business Suite ERP and Adaptive Business Solutions mysap SRM mysap PLM mysap ERP mysap SCM mysap CRM Testing Content: Test cases according to standard Business Scenarios Available as MS word documents in Solution Manager Ideal starting point for testing and rollout to line of business Can be adjusted easily in projects to specific project needs Final Preparation Go Live & Support SAP 2007 / Page 26
Implementation Content for Industries Service Industries Media Postal Services Professional Services Logistic Service Provider Railways Utilities Retail Wholesale Distribution FI-CA Manufacturing Industries Aerospace & Defence Automotive Chemicals Oil&Gas Consumer Products Life Sciences High Tech Industrial Machinery & Components Mill Products Service and Asset Management Financial & Public Sector Banking Insurance Public Sector Higher Education & Research Defense & Security Health Care SAP 2007 / Page 27
SAP Content Updates Customer SAP SAP Development Landscape Customer Landscape CRM SCM ERP Content corrections New Scenarios SAP Notes SAP Solution Manager SAP Service Market Place SAP 2007 / Page 28
SAP Safeguarding for Implementation Business blueprint and technical design completed Core business process implemented SAP Safeguarding for Implementation Technical Feasibility Check Technical Integration Check GoingLive Check: (Analysis) Start of production GoingLive Check: (Optimization) GoingLive Check: (Verification) T I M E Project plan completed IT landscape implemented Critical Interfaces and core business processes implemented Core business processes and interfaces tested SAP Safeguarding for Implementation tailors itself to your implementation project. This means that you may not receive all the checks mentioned above. You receive a selection of checks those that are sufficient to safeguard your project. SAP 2007 / Page 29
Best Practices for Solution Management Guide you through complex issues in the technical implementation Best Practice Documents System Landscape Planning Network Planning Sizing System Landscape Copy Data Consistency Initial Download Configuration Data Upload Self-Services Planning Session Technically Configuring mysap Solutions Best Practices SAP 2007 / Page 30
SAP Solution Manager Implementing the mysap Business Suite Task Implement new or additional mysap CRM, SRM, SCM... scenarios Target Group SAP R/3 customers extending to mysap Business Suite New mysap customers Benefits Accelerated implementation projects Efficient project handling Centralized control of cross-component implementations Integrated documentation management Seamless information integration between project phases Integration of non-abap and non-sap components SAP 2007 / Page 31
Implementation Benefits in Detail During the Implementation Project Implementation and Upgrade Roadmap Automated system landscape information Documentation of the business processes Just before Go Live Management of patch levels Consolidated EarlyWatch Alert for the whole solution GoingLive service delivered based on customer solution Operating the Solution Open end-to-end application management Following SAP s best practices for application support Service Desk for accelerated problem resolution Change request management for ensuring continuous improvement SAP 2007 / Page 32
Living Proof: Successes and Experiences Our business is one hundred percent compliant with the capabilities of mysap CRM. Using the implementation content provided within the SAP Solution Manager is more than just documentation or a prototype, it actually represented the groundwork for our productive system. Theo Kraus, CIO We use the SAP Solution Manager as the central repository for all project documentation. The integrated use of SAP Knowledge Warehouse provides advanced document management capabilities and control that leads to time savings in the project. Bernhard Thoma, SAP Project Manager at MAN There is no better way to control customizing in heterogeneous system landscapes than with the integrated use of SAP Solution Manager s customizing distribution functionality. Today, we have 9 development systems that are controlled by the SAP Solution Manager. André Moers, B/S/H/, SAP Technology / Information Technology The main driver in choosing the SAP Solution Manager was the convincing concept of an integrated platform that manages implementation and operations of mysap.com, leveraging latest state-of-the-art implementation technologies. Wolfgang Trabant, Project Manager, Methodology SAP 2007 / Page 33
Copyright 2007 SAP AG All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, Duet, Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und Services sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und Services sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in diesem Dokument enthaltenen Informationen sind Eigentum von SAP. Dieses Dokument ist eine Vorabversion und unterliegt nicht Ihrer Lizenzvereinbarung oder einer anderen Vereinbarung mit SAP. Dieses Dokument enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP -Produkts und ist für SAP nicht bindend, einen bestimmten Geschäftsweg, eine Produktstrategie bzw. -entwicklung einzuschlagen. SAP übernimmt keine Verantwortung für Fehler oder Auslassungen in diesen Materialien. SAP garantiert nicht die Richtigkeit oder Vollständigkeit der Informationen, Texte, Grafiken, Links oder anderer in diesen Materialien enthaltenen Elemente. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. SAP übernimmt keine Haftung für Schäden jeglicher Art, einschließlich und ohne Einschränkung für direkte, spezielle, indirekte oder Folgeschäden im Zusammenhang mit der Verwendung dieser Unterlagen. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit. Die gesetzliche Haftung bei Personenschäden oder die Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab. Alle Rechte vorbehalten. SAP 2007 / Page 34