C65 Activity Management. Process Diagram. EHP3 for SAP CRM 7.0

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Transcription:

65 ctivity Management Process iagram P3 for SP RM 7.0

65 ctivity Management (/2) ustomer Sales mployee SP RM Sales Manager Icon Legend Icon Name ustomer calls RM Weblient UI: usiness Role: YP_SLS_MPL ctivities reate: Interaction : P Interaction More ollow Up: ppointment: P Visit with Prod. reate Incoming all and ollow-up Visit Prepare ustomer Visit dd ctivity Journal reate ollow-up Task RM Weblient UI: ccount Management Search: ccounts RM Weblient UI: ctivities More ollow-up: Task RM Weblient UI: ome My Open Tasks RM Weblient UI: ome My Open Tasks More Send -Mail More ollow-up: Task: P Task omplete Task RM Weblient UI: ome ctivities Search: ctivities More ollow-up P Opportunity Next page -Mail 204 SP S. ll rights reserved. ustomer 2

65 ctivity Management (2/2) ustomer Sales mployee SP RM Sales Manager Icon Legend Icon Name Previous page RM Weblient UI: usiness Role: YP_SLS_MPL ctivities reate: Interaction : P Interaction More ollow Up: ppointment: P Visit with Prod. Send -Mail to ustomer RM Weblient UI: ccount Management Search: ccounts ustomer receives - Mail dd Visit etails RM Weblient UI: ctivities More ollow-up: Task ustomer receives all reate Outgoing all and Opportunity Monitor ctivities * RM Weblient UI: ome My Open Tasks More Send -Mail (63) Opportunity Management More ollow-up: Task: P Task RM Weblient UI: ome ctivities Search: ctivities More ollow-up P Opportunity -Mail * Requires implementation of scope item RM Interactive Reporting (R2) 204 SP S. ll rights reserved. ustomer 3

Integration with Other SP est Practices Processes and Scope Items The process diagram might contain links to preceding, succeeding, or other related SP est Practices processes or scope items. Note that these scope items may or may not be part of the solution package. Refer to the Prerequisites Matrix for the definition which scope items are part of the solution package. 204 SP S. ll rights reserved. ustomer 4

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