Automotive Consulting Solution. EAM - Automatic Order Creation for PM and CS

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1 Automotive Consulting Solution EAM - Automatic Order Creation for PM and CS

2 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2

3 Customer Benefit Solution Proven solutions/services of SAP Automotive Consulting Solutions already running productive at several customers Solutions and documentation are available in German and English Cost Time Exact calculation of implementation cost. Implementation for fixed price 6 months of free follow up care operations for bug corrections starting at the date of installation within the development landscape. Afterwards chargeable consulting support starts No additional ongoing costs (i.e. maintenance cost) Prompt implementation possible Defined timeframe for implementation 3

4 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 4

5 Motivation The standard process of SAP Plant Maintenance (PM) and Customer Service (CS) allows to document maintenance or service related events as a notification. Usually the follow-up document work order is only created in case the processor decides to conduct further cost-related activities (i.e. send out a technician and fix a malfunction). Our solution is applicable for cases where the follow up process is standardized as in following examples: Every notification is followed up by an work order. The malfunction codes, documented on the notification, are predefining (1:1) a work order task list. The used task list is derivable and varies only by organization (i.e. plant) unit or process (notification / order type / error codes). Probably the whole process is triggered by an external system and the ECC is expected to generate a standardized work demand for the dispatching tool. 5

6 Process: Automatic Order Creation for PM and CS SAP Work Manager PM/CS Backend Process ACS Ext. Service Provider Create PM/CS Notification Accept / Forward Order Create PM/CS Work Order Update Execution date Process Order Add / Change Notifications Add / Change Orders Put Order On Hold Dispatch Work Order Create a Purchase Requisition Create a Purchase Order Sign Off the Service Entry Sheet Process Order Create Material Confirmations Update/Change Equipments Create Timesheets Complete Order (i.e. TECO) Settle Costs Bill Order This is where our ACS supports the process Create Service Entry Sheet 6

7 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 7

8 Create manually a PM/CS Notification The user creates a PM/CS notification in order to document the event and saves the notification as usual. The status messages implies that the follow up document order was created 8

9 Automatically Created Work Order The work order was created automatically (TA IW32) 9

10 Predefined Order Operations The order operation tab-rider was populated automatically with tasks from a task-list predefined in a z-table. 10

11 Use Cases as example internal dispatching Creating work orders automatically with predefined task lists offers many possibilities: Create PM/CS Notification Create PM/CS Work Order Dispatch Work Order automatically A notification/work order is triggered by an event (i.e. interface) and generates based on an indicator (code group/code) automatically a fully populated work order (predefined operational steps applicable for the specific event case). Since the work order appears directly in the planning tool of the dispatcher (i.e. MRS), it can be immediately scheduled. That way the service technician can start with the execution only seconds after the event happened. 11

12 Use Cases as example external dispatching Creating work orders automatically with predefined task lists offers many possibilities: Create PM/CS Notification Create PM/CS Work Order Create a Purchase Requisition Create a Purchase Order automatically A work notification/work order is executed by an external service provider, with as less as possible process steps in PM/CS. In that case the task list is predefined with control key PM03. This will cause the process not only to create the work order, but also the next follow up document purchase requisition. The purchase requisition is followed up by the purchasing department into a purchase order. The requested external services can be specified within the task list in as service pack. 12

13 Process Assign External Processing In case of external processing the internal control key PM01 is changed to an external control key i.e. PM03. 13

14 Backend Process Assign External Processing In order to specify, which services are requested from the ESP, services out of a framework contract are referenced in the work order. 14

15 Backend Process Create Purchase Order In the next step on order save the system creates automatically a purchase requisition, which indicates to the purchasing department the external service demand. 15

16 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 16

17 Technical Information Available for SAP ERP ECC 6.0 Activation of automotive industrialized solution in SAP ERP System not necessary Technical installation is possible remotely Modification-free Delivery in Z-namespace 17

18 Source of Information Internet Overview-, Detail- and Customer presentations - distribution list Signing up through OSS-System Notes (Search term: Automotive Consulting Solutions) 18

19 Thank you! Mario Rebitzer Platinum Consultant Industry Area Automotive SAP Deutschland SE & Co. KG Hasso-Plattner-Ring Walldorf, Germany M +49/ S +49/ E

20 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 20

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