SEPA in SAP CRM. Application Innovation, CRM & Service Industries. Customer

Transcription

1 SEPA in SAP CRM Application Innovation, CRM & Service Industries Customer

2 Agenda Overview SEPA in SAP CRM Additional Information 2013 SAP AG. All rights reserved. Customer 2

3 Agenda Overview SEPA in SAP CRM Additional Information 2013 SAP AG. All rights reserved. Customer 3

4 What is SEPA? SEPA stands for Single European Payment Area It is an initiative to standardize payments in the EU Companies need to be make sure that they comply with the SEPA requirements from 1 Feb, 2014 onward 2013 SAP AG. All rights reserved. Customer 4

5 Main Requirements for SAP CRM Entry of SEPA mandates in SAP CRM Use of SEPA mandates in CRM business transactions Example: A SEPA mandate needs to be considered in a business agreement without disruption 2013 SAP AG. All rights reserved. Customer 5

6 Agenda Overview SEPA in SAP CRM Additional Information 2013 SAP AG. All rights reserved. Customer 6

7 Entry of SEPA Mandates You can enter SEPA mandates for each bank account You can print a SEPA mandate Available in: Account overview page Interaction center for Service Industries (SI) 2013 SAP AG. All rights reserved. Customer 7

8 Entry of SEPA Mandates Interaction Center for SI SEPA mandate in payment data SEPA mandate in business agreement Print queue: Printing is processed later by the correspondence print run in ERP SAP AG. All rights reserved. Customer 8

9 Data Exchange of SEPA Mandates SEPA mandates can be exchanged between SAP CRM and SAP ERP: Contract Accounts Receivable and Payable (FI-CA) Accounts Receivable (FI-AR) In Customizing, SEPA mandate management needs to be set to Active for the application FI-AR or FI-CA. 1. This defines the SEPA mandate UI in CRM (example: In FI-CA a reference to a contract or business agreement could be needed) 2. This defines with which ERP application SEPA mandates are exchanged 2013 SAP AG. All rights reserved. Customer 9

10 SEPA Mandates in CRM Business Transactions Example: Sales Orders with Integration to SAP ERP SEPA mandate data in CRM sales orders is replicated to SAP ERP in ERP sales orders is replicated to SAP CRM is supported in ERP sales orders (LORD, Lead2Cash) is available on header and item level SAP CRM CRM Sales Order Customer SEPA Mandate Billing Data Mandate ID SAP ERP CRM Sales Order (VA03) Customer SEPA Mandate Accounting Data ID of Mandate 2013 SAP AG. All rights reserved. Customer 10

11 SEPA Mandates in CRM Sales Orders Example Process Flow with ERP Billing If a Mandate ID is entered in a CRM sales order, it is included in the replicated ERP sales order. From there it can be copied to subsequent documents. Sales Order Mandate ID Sales Order Mandate ID Delivery SAP ERP Invoice Mandate ID Accounting Mandate ID Payment Run 2013 SAP AG. All rights reserved. Customer 11

12 SEPA Mandates in CRM Service Orders Example Process Flow with CRM Billing If a Mandate ID is maintained in a CRM service order, it is copied into subsequent documents and also transferred into the CRM billing application. Service Order Mandate ID Service Confirmation Mandate ID Billing Due List Mandate ID Billing Document Mandate ID SAP ERP Accounting Mandate ID Payment Run! 2013 SAP AG. All rights reserved. Customer 12

13 SEPA Relevance in CRM Business Transactions The assignment block Billing in CRM business transactions contains the fields Payment Terms, Mandate ID* and Payment Method* both on header and item level. Terms of Payment are defaulted based on the payer master data If the Payment Method is SEPA-relevant, it is automatically defaulted. If a unique mandate exists within the payer master data, it can be automatically defaulted. Mandate ID and Payment Method are hidden fields in the default UI configuration, as those fields are typically only relevant for customers in the euro zone. Only certain business transactions support SEPA SAP AG. All rights reserved. Customer 13

14 Mandate ID Value Help The field Mandate ID has a value help that can be used to select mandate data entered for the payer. A status icon indicates the current mandate status SAP AG. All rights reserved. Customer 14

15 Mandate ID Navigation Link The field Mandate ID has a navigation link for displaying mandate details SAP AG. All rights reserved. Customer 15

16 Incompleteness Check in CRM Business Transactions An incompleteness procedure ensures that the user is informed about missing mandate information in a business transaction. The incompleteness procedure SEPA is available The incompleteness message is only shown if the business transaction is SEPA relevant 2013 SAP AG. All rights reserved. Customer 16

17 SEPA-Relevant Customizing Activities in SAP CRM (1) Customizing of Payment Methods The Customizing activity Define Payment Methods includes a new checkbox Mandate Req. Customizing of payment method data entered in SAP ERP can be loaded to SAP CRM by means of the initial download (R3AS). The download now includes the field Mandate Req SAP AG. All rights reserved. Customer 17

18 SEPA-relevant Customizing Activities in SAP CRM (2) Customizing of Terms of Payment The Customizing activity Define Terms of Payment includes a new checkbox PayMeth. (= Payment Method) Customizing of terms of payment maintained in SAP ERP can be loaded to SAP CRM by means of the initial download (R3AS). The download now includes the field PayMeth SAP AG. All rights reserved. Customer 18

19 Use of SEPA Mandates in CRM Billing The CRM billing due list contains the fields Terms of Payment, Mandate ID* and Payment Method* The data is copied from preceding CRM business transactions The CRM billing document contains the fields Terms of Payment, Mandate ID* and Payment Method* * Fields are hidden in the standard default UI configuration 2013 SAP AG. All rights reserved. Customer 19

20 Use of SEPA Mandates in CRM Billing Transfer to Accounting Mandate information is transferred from SAP CRM billing to SAP ERP accounting. * Fields are hidden in the standard default UI configuration 2013 SAP AG. All rights reserved. Customer 20

21 Agenda Overview SEPA in SAP CRM Additional Information 2013 SAP AG. All rights reserved. Customer 21

22 Additional Information The business function CRM_SEPA_1 needs to activated The described functionality is available in CRM 7.03 (SAP_ABA, SP02) and higher CRM 7.02, SP08 (NW 731, SP08) and higher CRM 7.01, SP11 (NW 702, SP14) and higher 2013 SAP AG. All rights reserved. Customer 22

23 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices SAP AG. All rights reserved. Customer 23