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1 SAP Customer Quote Program SAP MaxAttention Highlight Quotes 1

2 Disclaimer The quoted customers have given their approval to the re-use of their quotes in other formats or platforms, such as SAP.com, or marketing presentations. Please note that you are not allowed to make any changes to the wording or content of customer quotes. 2

3 30% MAINTENANCE-EFFORT REDUCTION We needed to review, enhance and implement new features on our current Business Process Management platform. Through our SAP MaxAttention engagement and SAP's innovation control center, we worked closely with SAP s development team on developing the solution. SAP's innovation control center helped us avoid modifications. Thus, we significantly reduced our efforts in maintenance and the maintenance window by 30%. We believe that the innovation control center helped us improve our system administration continuously, and we are looking forward to further collaboration with SAP. Peng Zhenshan Operation Manager China Minsheng Banking Corp. Ltd., China 3

4 OVER40% OF FUNCTIONAL GAPS COVERED BY SAP STANDARD We launched the SAP for Retail solution within our SAP MaxAttention engagement. Throughout the project, the SAP innovation control center ensured our real-time, e-commerce business requirement will be realized in our SAP systems, with integration to our legacy systems. Based on SAP Best Practices for Retail, the experts helped us reduce custom development and maintain the solution standards. Hence, more than 40% of our HR and financial functional gaps were covered by SAP on our SAP ERP system. This not only reduced our development cost, but also avoided potential risks for future upgrades. Jinghua Li Project Manager Beijing Shopin Retail Development Co., Ltd, China 4

5 CORRECTION TRANSPORTS REDUCED BY 50% SAP MaxAttention helped us to adopt key operational functionalities and to make our organization more proactive. As a result, our IT organization set up an operations control center, providing increased collaboration and transparency between IT, business, and key vendors. We are now able to monitor and control our productive systems from a technical point of view, and to anticipate potential issues, thus reducing the number of correction transports to a production landscape by 50%. SAP MaxAttention provides the tools we need to improve our business continuity. Antonio da Torre Marques IT Manager Irb Brasil Resseguros S/A, Brasil 5

6 FINANCIAL LOSS OF INR 5 MILLION AVOIDED We were unable to close our material ledger due to a reported error, and, hence unable to proceed with the inventory revaluation which resulted in a financial loss of nearly INR 5,000,000. But thanks to our SAP MaxAttention engagement with the operations control center, the root cause analysis team was immediately involved and resolved the issue within the same day. This immediate resolution helped us to avoid the huge negative financial impact, and moreover further losses in our business operations. We appreciate SAP MaxAttention and the quick support of the root cause analysis team. Mr. Kumarappan Divisional Manager Ashok Leyland Ltd, India 6

7 95% MINIMIZATION OF REPORT EXECUTION TIME We were facing performance issue in some key financial and business operation reports in SAP ECC 6.0. With the support from SAP s mission control center, which is part of our SAP MaxAttention engagement, and by adopting the best practices, we managed to implement an SAP HANA accelerator for 3 key reports in 3 weeks, and the execution time of these reports was reduced by 95%. Additionally, we also had access to experts who enabled our IT team in using SAP HANA. Thanks to SAP MaxAttention and the SAP Active Global Support team, we have substantially improved our system performance. Yan Xiaoqing Deputy GM of IT China Minmetals Co., Ltd., China 7

8 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP AG or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP AG or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP AG s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP AG or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 8

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