Application Guide. ArmorStart DLR Reference Architecture

Application Guide ArmorStart DLR Reference Architecture

Important User Information Because of the variety of uses for the products described in this publication, those responsible for the application and use of this control equipment must satisfy themselves that all necessary steps have been taken to assure that each application and use meets all performance and safety requirements, including any applicable laws, regulations, codes and standards. The illustrations, charts, sample programs and layout examples shown in this guide are intended solely for purposes of example. Since there are many variables and requirements associated with any particular installation, Rockwell Automation does not assume responsibility or liability (to include intellectual property liability) for actual use based upon the examples shown in this publication. Solid-state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication SGI-1.1 available from your local Rockwell Automation sales office or online at http://www.rockwellautomation.com/literature/) describes some important differences between solid-state equipment and hard-wired electromechanical devices. Because of this difference, and also because of the wide variety of uses for solid-state equipment, all persons responsible for applying this equipment must satisfy themselves that each intended application of this equipment is acceptable. In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment. The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and diagrams. No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual. Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited. Throughout this manual, when necessary, we use notes to make you aware of safety considerations. WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss. ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence. SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous voltage may be present. BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may reach dangerous temperatures. IMPORTANT Identifies information that is critical for successful application and understanding of the product.

General Precautions In addition to the precautions listed throughout this manual, the following statements, which are general to the system, must be read and understood. ATTENTION: This manual is intended for qualified service personnel responsible for setting up and servicing these devices. The user must have previous experience with and a basic understanding of electrical terminology, configuration procedures, required equipment, and safety precautions. WARNING: The National Electrical Code (NEC), NFPA79, and any other governing regional or local code will overrule the information in this manual. Rockwell Automation cannot assume responsibility for the compliance or proper installation of the ArmorStart LT or associated equipment. A hazard of personal injury and/or equipment damage exists if codes are ignored during installation. ATTENTION: The controller contains ESD (electrostatic discharge) sensitive parts and assemblies. Static control precautions are required when installing, testing, servicing, or repairing the assembly. Component damage may result if ESD control procedures are not followed. If you are not familiar with static control procedures, refer to Publication 8000-4.5.2, Guarding against Electrostatic Discharge, or any other applicable ESD protection handbooks. ATTENTION: Only personnel familiar with the controller and associated machinery should plan or implement the installation, startup, and subsequent maintenance of the system. Failure to do this may result in personal injury and/or equipment damage. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 3

Software Requirements This table lists the versions of software that are required. Software RSLinx Classic RSLogix 5000 BOOTP/DHCP Version 2.56 or later 17.01 or later Download the most current version of the Add-On Profile from http://www.rockwellautomation.com/support/downloads.html. Version 2.3 or later Additional Resources These documents and websites contain additional information concerning related Rockwell Automation products. You can view or download publications at http:/www.rockwellautomation.com/literature/. To order paper copies of technical documentation, contact your local Allen-Bradley distributor or Rockwell Automation sales representative. Table 1 - Rockwell Automation Industrial Network Resources Resource http://www.ab.com/networks/ http://www.ab.com/networks/ethernet/ http://www.rockwellautomation.com/services/networks/ http://www.rockwellautomation.com/services/security/ http://www.ab.com/networks/architectures.html EtherNet/IP Embedded Switch Technology Application Guide, Publication ENET-AP005 EtherNet/IP Network Configuration User Manual, Publication ENET-UM001 EtherNet Design Consideration, Publication ENET-RM002 EtherNet/IP Modules in Logix5000 Control Systems User Manual, Publication ENET-UM001 EtherNet/IP Embedded Switch Technology Application Guide, Publication ENET-AP005 EtherNet/IP Industrial Protocol White Paper, Publication ENET-WP001 Industrial Automation Wiring and Grounding Guidelines, Publication 1770-4.1 Wiring and Grounding Guidelines, (PWM) AC Drives, Publication DRIVES-IN001 Product Certifications website, http://www.rockwellautomation.com/products/certification Description Rockwell Automation networks and communication website Rockwell Automation EtherNet/IP website Rockwell Automation network and security services websites Education series webcasts for IT and controls professionals Describes how to install, configure, and maintain linear and Device-level Ring (DLR) networks using Rockwell Automation EtherNet/IP devices with embedded switch technology. Describes how to configure and use EtherNet/IP communication modules with a Logix5000 controller and communicate with various devices on the Ethernet network. Provides details on ethernet design and infrastructure. Provides details about how to configure your module. Provides information about using products with embedded switch technology to construct networks with linear and ring topologies. Describes how to implement services and data objects on a TCP/UDP/IP based Ethernet network. Provides general guidelines for installing a Rockwell Automation industrial system. Describes wiring and grounding guidelines for Pulse Width Modulated (PWM) AC Drives. Provides declarations of conformity, certificates, and other certification details. 4 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Table 2 - ODVA Resources Resource http://www.odva.org/ http://www.odva.org/default.aspx?tabid=54 Ethernet Media Planning and Installation Manual, ODVA publication http://www.odva.org/portals/0/library/publications_numbered/ PUB00148R0_EtherNetIP_Media_Planning_and_Installation_Manual.pdf Network Infrastructure for EtherNet/IP: Introduction and Considerations, ODVA publication http://www.odva.org/portals/0/library/publications_numbered/ PUB00035R0_Infrastructure_Guide.pdf Description Open DeviceNet Vendors Association (ODVA) website The CIP Advantage website CIP features and benefits How to get started Describes the required media components and how to plan for, install, verify, troubleshoot, and certify an Ethernet network. Provides an overview of the technologies used in EtherNet/IP networks and provides guidelines for deploying infrastructure devices in EtherNet/IP networks. Table 3 - Product Selection Resources Resource Industrial Controls catalog website, http://www.ab.com/catalogs/ ArmorStart LT Distributed Motor Controller Selection Guide, Publication 290-SG001 Description Industrial Controls catalog website Product selection guide Table 4 - Cisco and Rockwell Automation Alliance Resources Resource http://www.ab.com/networks/architectures.html Converged Plantwide Ethernet (CPwE) Design and Implementation Guide, Publication ENET-TD001 Description Rockwell Automation and Cisco Systems reference architecture website Represents a collaborative development effort from Rockwell Automation and Cisco Systems. The design guide is built on, and adds to, design guidelines from the Cisco Ethernet-to-the-Factory (EttF) solution and the Rockwell Automation Integrated Architecture. The design guide focuses on the manufacturing industry. Rockwell Automation Support Rockwell Automation provides technical information on the Web to assist you in using its products. At http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical and application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of these tools. Installation Assistance If you experience a problem within the first 24 hours of installation, contact Customer Support. United States or Canada 1.440.646.3434 Outside United States or Canada Use the Worldwide Locator at http://www.rockwellautomation.com/support/ americas/phone_en.html, or contact your local Rockwell Automation representative. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 5

New Product Satisfaction Return Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures. United States Outside United States Contact your distributor. You must provide a Customer Support case number (call the phone number listed earlier, to obtain one) to your distributor to complete the return process. Please contact your local Rockwell Automation representative for the return procedure. 6 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Table of Contents Important Information............................................. 2 General Precautions................................................ 3 Software Requirements............................................. 4 Additional Resources............................................... 4 Rockwell Automation Support...................................... 5 Installation Assistance.............................................. 5 New Product Satisfaction Return.................................... 6 Chapter 1 Device-Level Ring (DLR) Basics Introduction....................................................... 9 ArmorStart EtherNet IP Overview.................................. 9 What is a DLR Network?.......................................... 10 DLR Network Elements........................................... 10 DLR Network Operation.......................................... 12 Number of Nodes on a DLR Network.............................. 13 DLR Network Fault Management.................................. 14 Construct and Configure a Device- Level Ring (DLR) Network Chapter 2 Introduction...................................................... 15 EtherNet Capacity Tool........................................... 15 Install Devices on a DLR Network.................................. 16 Addressing Configuration......................................... 17 Using the BootP/DHCP Server................................ 17 Using the Rotary Network Address Switches.................... 17 Using the ArmorStart Internal Web Server...................... 19 Configure Supervisor Nodes on a DLR Network..................... 21 Configure a Ring Supervisor in RSLogix 5000 Programming Software......................................... 21 Adding an ArmorStart to RSLogix 5000......................... 22 Enable a Ring Supervisor in RSLogix 5000....................... 27 Configure and Enable a Ring Supervisor in RSLinx Classic Communication Software..................................... 29 Complete the Physical Connections of the Network................. 33 Verify Supervisor Configuration.................................... 34 IGMP Snooping.................................................. 35 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 7

Table of Contents Monitor a Device-level (DLR) Network Troubleshoot a Device-level (DLR) Network Chapter 3 Introduction..................................................... 37 Methods to Monitor a DLR Network.............................. 37 Monitor Status Pages............................................. 39 How to Access the ArmorStart EtherNet/IP Internal Web Server.... 44 Monitor Diagnostics via MSG Instructions......................... 46 Chapter 4 Introduction..................................................... 53 General Solutions for Linear or DLR Networks..................... 53 Duplicate IP Address Detection................................... 54 Specific Issues on the DLR Network............................... 55 Network Recovery Performance................................... 58 Device Port Debugging Mode..................................... 59 Network Usage Guidelines and Recommendations Appendix A Network Usage Guidelines and Recommendations.................. 61 Appendix B Required Firmware Revisions Required Firmware Revision for an Add-On Profile................. 65 Required Firmware Revision for RSLinx Communication Software... 66 8 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter 1 Device-Level Ring (DLR) Basics Topic Page Introduction 9 ArmorStart with EtherNet IP Overview 9 What is a DLR Network 10 DLR Network Elements 10 DLR Network Operation 12 Number of Nodes on a DLR Network 13 DLR Network Fault Management 14 Introduction Prior to the introduction of products with embedded switch technology, the traditional EtherNet/IP network topology has been a star type. End devices are connected and communicate with each other via a switch. The EtherNet/IP embedded switch technology offers alternative network topologies for interconnecting EtherNet/IP devices. It embeds switches into the end devices themselves. IMPORTANT Products with EtherNet/IP embedded switch technology have two ports to connect to a linear or DLR network in a single subnet. These ports cannot be used as two Network Interface Cards (NICs) connected to two different subnets. The two ports share one IP Address and MAC Address. ArmorStart with EtherNet/IP Overview The ArmorStart with EtherNet/IP incorporates the advantages of distributed motor control, EtherNet/IP communication, and Embedded Switch Technology. The ArmorStart EtherNet/IP family includes full voltage or Sensorless Vector Control AC drive motor starters designed for most of your critical applications. ArmorStart with EtherNet/IP is a simple, seamless, and cost-effective method of integrating pre-engineered starters, I/O, and network capabilities in your On-Machine architecture. The dual port 10/100 Mbps embedded Ethernet switch supports Linear and Device Level Ring Topologies, in addition to the traditional star topology. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 9

Chapter 1 Device-Level Ring (DLR) Basics What is a Device-level Ring (DLR) Network? A DLR network is a single-fault tolerant ring network intended for the interconnection of automation devices. This topology is also implemented at the device level. No additional switches are required. The graphic below shows an example of an ArmorStart LT, Bulletins 291 and 291E, and an ArmorStart Distributed Motor Controller, Bulletin 280E in a DLR network. Figure 1 - Example DLR Network The advantages of the DLR network include: Simple installation Media resiliency to a single point of failure on the network Fast recovery time when a single fault occurs on the network (<3 ms convergence for up to 50 nodes on ring) The primary disadvantage of the DLR topology is the additional effort required to set up and use the network when compared to a linear or star network. However, use of this Application Guide should minimize the amount of additional effort that is required. DLR Network Elements A DLR network is made up of the following devices: Supervisor Node Active Supervisor Node Back-up Supervisor Node (optional) Ring Node Each of these device types, and how they work in a DLR network, are described in the following sections. 10 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Device-Level Ring (DLR) Basics Chapter 1 Supervisor Node A DLR network requires at least one node to be configured as a ring supervisor. Currently, several Rockwell Automation products support the ring supervisor functionality. IMPORTANT Out of the box, the supervisor-capable devices have their supervisor function disabled so they are ready to participate in either a linear/star network topology, or as a ring node on an existing DLR network. In a DLR network, at least one of the supervisor-capable devices must be configured as the ring supervisor before physically closing the ring. If not, the DLR network will cause significant network issues that can only be resolved by disconnecting the final connection. Active Ring Supervisor When multiple nodes are enabled as supervisor, the node with the numerically highest precedence value becomes the active ring supervisor; the other nodes automatically become back-up supervisors. The ring supervisor provides the following primary functions: Verifies the integrity of the ring Reconfigures the ring to recover from a single fault Collects diagnostic information for the ring Back-up Supervisor Node At any point in time, there will be only one active supervisor on a DLR network. However, we recommend that at least one other supervisor-capable node be configured to act as a back-up supervisor. During normal operation, a back-up supervisor behaves like a ring node. If the active supervisor node operation is interrupted, for example, it experiences a power-cycle, the back-up supervisor with the next numerically highest precedence value becomes the active supervisor. If multiple supervisors are configured with the same precedence value (the factory default value for all supervisor-capable devices is 0), the node with the numerically highest MAC address becomes the active supervisor. IMPORTANT While a back-up supervisor is not required on a DLR network, it is recommended that at least one back up ring supervisor be configured for the ring network. We recommend that you: Configure at least one back-up supervisor Configure your desired active ring supervisor with a numerically higher precedence value as compared to the back-up supervisors Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 11

Chapter 1 Device-Level Ring (DLR) Basics Keep track of your network s supervisor-precedence values for all supervisor-enabled nodes For more information about how to configure a supervisor, see Construct and Configure a Device-level Ring Network on page 15. Ring Node A ring node is any node that operates on the network to process data that is transmitted over the network or to pass on the data to the next node on the network. When a fault occurs on the DLR network, these reconfigure themselves and relearn the network topology. Additionally, ring nodes can report fault locations to the active ring supervisor. IMPORTANT Do not connect non-dlr (single port) devices directly to the DLR network. Non-DLR devices should be connected to the network through 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F EtherNet/IP taps like the examples shown below: DLR Network Operation During normal network operation, an active ring supervisor uses beacon and other DLR protocol frames to monitor the health of the network. Back-up supervisor nodes and ring nodes monitor the beacon frames to track ring transitions between Normal (all links working) and Faulted (the ring is broken in at least one place). Two beacon-related parameters can be configured: Beacon interval - Frequency at which the active ring supervisor transmits a beacon frame through both of its ring ports Beacon timeout - Amount of time that supervisor or ring nodes wait before timing out the reception of beacon frames and taking appropriate action These parameters impact Network Recovery Performance. For information on these performance times, see page 58. For information on how to set these parameters, see Construct and Configure a Device-level Ring Network on page 15. 12 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Device-Level Ring (DLR) Basics Chapter 1 During normal operation, one of the active supervisor node s network ports is blocked for DLR protocol frames. However, the active supervisor node continues to send beacon frames out of both network ports to monitor network health. The following graphic shows the use of beacon frames sent from the active ring supervisor. Figure 2 - Normal DLR Network Operation A second category of ring nodes, known as announce frame ring nodes, can be designed to participate in a DLR network. The active supervisor sends announce frames out one of its ports, once per second or on detection of a ring fault. DLR networks with announce frame ring nodes have slightly longer recovery times than beacon frame nodes. Number of Nodes on a DLR Network Rockwell Automation recommends that you use no more than 50 nodes on a single DLR or linear network. If your application requires more than 50 nodes, we recommend that the nodes are segmented into separate, but linked, DLR networks. With smaller networks: There is better management of traffic on the network The networks are easier to maintain There is a lower likelihood of multiple faults Recovery time is shorter Additionally, on a DLR network with more than 50 nodes, network recovery times from faults are higher than those listed in Network Recovery Performance on page 58. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 13

Chapter 1 Device-Level Ring (DLR) Basics DLR Network Fault Management The network may occasionally experience faults that prevent the normal transmission of data between nodes. The DLR network can protect your application from interruptions resulting from a single fault. To maintain the resiliency of your ring, your application should monitor the health of the ring. The ring may be faulted while all higher-level network functions, such as I/O connections, are operating normally. Fault location information is available from the active supervisor. For more information on how to obtain fault location information, see Monitor a DLR Network on page 37. After a fault occurs, the active supervisor reconfigures the network to continue sending data on the network. Network Reconfiguration after a Fault The following graphic shows the network configuration after a failure occurs, with the active ring supervisor passing traffic through both of its ports, thus, maintaining communication on the network. 14 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts Topic Page Ethernet Capacity Tool 15 Install Devices on a DLR Network 16 ArmorStart Addressing Configuration 17 Using the BootP/DHCP Server 17 Using the Rotary Network Address Switches 17 Using the ArmorStart Internal Web Server 19 Configure Supervisor Nodes on a DLR Network 21 Configure a Ring Supervisor in RSLogix 5000 21 Adding an ArmorStart to RSLogix 5000 22 Enable a Ring Supervisor in RSLogix 5000 27 Configure and Enable a Ring Supervisor in RSLinx Classic 29 Complete the Physical Connections of the Network 33 Verify Supervisor Configuration 34 IGMP Snooping 35 Introduction Use this chapter to learn how to construct and configure a DLR network. Ethernet Capacity Tool The EtherNet/IP Capacity Tool is free software that is intended to help in the initial layout of your EtherNet/IP network by calculating resources (Connections, Packets per Second) used by a proposed network. You choose icons to indicate the type and number of nodes on the network, along with associated parameters such as Update Rate desired. The tool then calculates the resources used and what is still available. This format makes it easy to try different configurations/parameters and see how the outcome is affected. To download the Ethernet Capacity Tool, go to: http://www.ab.com/go/iatools Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 15

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts Install Devices on a DLR Network The next step to configure a DLR network, is to connect all devices to the network. One connection should be left unmade. That is, temporarily omit the physical connection between two nodes on the ring network, because the factory default settings of DLR devices are set to operate in linear/star mode or as ring nodes on existing DLR networks. For more information on installing the EtherNet/IP network (cable requirements, maximum distance, etc ) refer to the EtherNet/IP Media Planning and Installation Manual, which can be downloaded here: http://literature.rockwellautomation.com/idc/groups/literature/documents/ rm/enet-rm002_-en-p.pdf IMPORTANT If your DLR network is fully connected without a supervisor configured, a network storm may result, rendering the network unusable until one link is disconnected and at least one supervisor is enabled. Figure 3 - Example Device-level Ring Topology with One Connection Left Unmade Use the installation instructions below for each device to connect it to the network. Publication Numbers can be downloaded at http:// www.rockwellautomation.com/literature/literature.html Description Installation Instructions Cat.No. ControlLogix EtherNet/IP module 1756-IN612 1756-EN2TR EtherNet/IP tap 1783-IN007 1783-ETAP ArmorStart LT Motor Controller 290-UM001 291E-FAZ-G2 ArmorStart Motor Controller 280G-UM001 280E-F12Z-10A-CR-3 Stratix 6000 Ethernet Switch 1783-IN004 1783-EMS08T/A 16 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 Description Installation Instructions Cat.No. RJ45 RJ45 Ethernet cable ENET-IN001A 1585J-M8PBJM-2 RJ45 M12 Ethernet cable ENET-IN001A 1585D-M4TBJM-1 M12 M12 Ethernet cable ENET-IN001A 1585D-M4TBDE-2 ArmorStart Addressing Configuration Before using the ArmorStart in an EtherNet/IP network, an IP address, subnet mask, and optional Gateway address must be configured. This section describes how to set up the IP Address of an ArmorStart in three different ways: using the BootP/DHCP Server, the Rotary Network Address Switches, and the internal web server. Note: When using the AOP, it is not configuring the IP Address of the ArmorStart, it is just assigning the same IP address that was set-up using the Rotary Network Address Switches or the web page, so that communication is established. Using the BootP/DHCP Server The Rockwell Automation BootP/DHCP utility is a standalone program that incorporates the functionality of standard BootP software with a user-friendly graphical interface. It is located in the Utils directory on the RSLogix 5000 installation CD. The ArmorStart EtherNet/IP adapter must have DHCP enabled (factory default) to use the utility. DHCP (Dynamic Host Configuration Protocol) software automatically assigns IP addresses to client stations logging onto a TCP/IP network. When DHCP is enabled (factory default enabled), the unit will request its network configuration from a BootP/DHCP server. Any configuration received from a DHCP server will be stored in non-volatile memory. The ArmorStart EtherNet/IP will remember the last successful address if the DHCP is enabled. The possibility exists that the adapter will be assigned a different IP address, which would cause the adapter to stop communicating with the ControlLogix controller. Using the Rotary Network Address Switches The three rotary network address switches can be found on the I/O section of the ArmorStart. The rotary network address switches are set to 999 and the DHCP is enabled as the factory default. The ArmorStart reads these switches first to determine if the switches are set to a valid IP address between 1 254. When switches are set to a valid number, the IP address will be 192.168.1. _ [switch setting]. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 17

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts To set up the IP Address using the rotary network address switches: 1. Remove the protective caps from the rotary switches. 2. Set the Network IP address by adjusting the three switches on the front of the I/O module using a flat head screwdriver. 3. Set up the switches in a range from 001 to 254. In this example they are set to a.1. When the switches are set to a valid number, the adapter s IP address will be 192.168.1.xxx (where xxx represents the number set on the switches). In this example the IP address is 192.168.1.163. The adapter s subnet mask will be 255.255.255.0 and the gateway address is set to 0.0.0.0. A power cycle or a type 1 network reset is required for any new IP address switch setting to take effect. Note: The user cannot change the IP address from 192.168.1.xxx when using the IP address switches. The top three octets are fixed. DHCP or the embedded web server must be used to configure the address to a value different than 192.168.1.xxx. Also, the adapter will not have a host name assigned, or use any Domain name System when using the rotary switch settings. 4. If the switches are set to an invalid value (such as 000 or value greater than 254), the adapter will check to see if the DHCP is enabled. If so, the adapter requests an address from a DHCP server. The DHCP server will also assign other Transport Control Protocol (TCP) parameters. If DHCP is not enabled, the adapter will use the IP address (along with other TCP configurable parameters) stored in nonvolatile memory. 18 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 Using the ArmorStart Internal Web Server Rockwell Automation provides an internal embedded web server with each EtherNet/IP version of ArmorStart. The internal web server allows you to view information and configure the ArmorStart via a web browser. The internal web server can be used to set up the ArmorStart IP address by performing the following this steps: 1. Open your preferred internet web browser. 2. Enter the IP address of the desired ArmorStart. For this example, use 192.168.1.163. Note: 192.168.1.163 is not the factory default IP address. 3. The web server shown below should appear in your web browser. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 19

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts 4. Click in the administrative settings folder to expand it and the following is displayed: 5. Click in the Network Configuration tab and a prompt to enter a User Name and a Password is displayed. Enter the pre-set User Name and Password or if they have not been set up previously, use the default User Name. The default User Name is Administrator and there is no password set by default. 6. After the appropriate User Name and Password is entered, the screen below is displayed. From this screen, the Ethernet Configuration can be changed. For example, the default IP address shown is changed from 192.168.1.163 to 10.10.10.101. After a power cycle the new address must be used to access the web page, and the other devices on the network would also require their IP addresses to be reconfigured. 20 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 Configure Supervisor Nodes on a DLR Network After the devices are installed on the DLR network, at least one supervisor node must be configured. Ring nodes do not require any DLR network configuration. Before a DLR network can be completed, (install your devices on the network and make all physical connections) a ring supervisor must be configured and enabled in: RSLogix 5000 programming software, or RSLinx Classic communication software This section shows how to use RSLogix 5000 programming software, beginning on page 22, and RSLinx Classic communication software, beginning on page 29, to configure and enable a ring supervisor. Configure a Ring Supervisor in RSLogix 5000 Programming Software To configure the 1756-EN2TR module or the 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F taps as a ring supervisor, use the device s Add-on Profile (AOP) in RSLogix 5000 programming software, version 17.01, or later. For more information regarding the Required Add-On Profile Revision required, go to Appendix B. To configure a ring supervisor in RSLogix 5000 programming software, follow these steps: IMPORTANT The steps to configure a ring supervisor via software are basically the same for the 1756-EN2TR module and the 1783-ETAP, 1783-ETAP1F, and 1783- ETAP2F taps. This example shows how to configure the 1756-EN2TR module. Only the 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps in the I/O Configuration must be configured if you plan to enable the tap as a ring supervisor. If the tap will not be used as a ring supervisor, we recommend that it is not added to the I/O Configuration. Additionally, to configure a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap as a supervisor via software or with its DIP switches, an IP address must first be assigned. The tap does not require an IP address if it is used as a ring node or has its supervisor function enabled by a DIP switch. For more information on how to use a tap switch to configure it as a ring supervisor, see Chapter 5 in the EtherNet/IP Embedded Switch Technology Manual. To download the manual, go to: http://literature.rockwellautomation.com/idc/groups/literature/ documents/ap/enet-ap005_-en-p.pdf Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 21

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts Adding an Armorstart to RSLogix 5000 This section will show how to add an ArmorStart to RSLogix 5000. 1. Open RSLogix 5000. 2. Select File > New to create a new project. 3. Enter the name of the project and select your controller from the Type drop down menu. For this example, a 1756-L63 and software revision 20 will be used. Then click OK. 22 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 4. Add the 1756-EN2TR module to your project. a. Right-click 1756 Backplane and choose New Module. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 23

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts b. Select the module. c. Click Create. 5. To add a new module to the tree, right-click on Ethernet and select New Module. This allows a new ArmorStart to be added to the Logix Project. 24 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 6. Select the ArmorStart in your application and click OK. 7. Enter a Name for this ArmorStart and an Ethernet address. For this example, the Private Network setting will be used. This should be set to match the IP address switch setting on the ArmorStart. Then press OK. Note: Refer to ArmorStart Addressing Configuration on page 17 to set an IP address on the device. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 25

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts 8. Complete configuration information for the module in your RSLogix 5000 project. The following graphic shows the I/O configuration for an example DLR network. 9. Download the program to the Logix controller. 10. Go online with the controller and leave it in Program mode. 26 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 Enable Ring Supervisor in RSLogix 5000 Programming Software After 1756-EN2TR module or 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F taps have been added to your RSLogix 5000 programming software project, the ring supervisor mode must be enabled. If using RSLogix 5000 programming software to configure the ring supervisor and monitor diagnostics on the DLR network, the controller must be online. To enable the 1756-EN2TR module or 1783-ETAP, 1783-ETAP1F, or 1783- ETAP2F tap as a ring supervisor, follow these steps. The steps to enable a ring supervisor are basically the same for the 1756-EN2TR module or 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap. This example shows how to do it for the 1756-EN2TR module. 1. For your project online, with the controller, double-click on a supervisorcapable device in the I/O configuration tree. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 27

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts 2. Click the Network tab to Enable Supervisor Mode. Configuration takes effect immediately; you do not need to click Apply or OK. 3. Click the Advanced button on the Network tab. 4. Configure supervisor-related parameters, as shown in the screen shot below. For these parameters, you must click Set after entering a value. 5. Click Set. 28 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 IMPORTANT For Beacon Interval, Beacon Timeout, and Ring Protocol VLAN ID, we recommend that the default values be used. Functionality Description Default Setting Supervisor Precedence Beacon Interval Beacon Timeout A supervisor precedence number may be configured for each device that is configured as a ring supervisor. The highest possible supervisor precedence value is 255. When multiple nodes are enabled as supervisors, the node with the highest precedence value is assigned as the active ring supervisor; the other nodes automatically become back-up supervisors. We recommend that you: configure at least one back-up supervisor node set the desired Active Ring Supervisor with a relatively high supervisorprecedence value compared to the back-up node(s) keep track of the network s supervisor-precedence values If multiple supervisors are configured with the same precedence value (the factory default value for all supervisor-capable devices is 0), the node with the numerically highest MAC address becomes the active supervisor. Beacon interval is the frequency of the active ring supervisor transmitting a beacon frame through both of its Ethernet ports. This parameter is user configurable for any time between 200 μs and 100 ms. For more information on how this parameter relates to network performance, see page 61. The beacon timeout is the amount of time that nodes wait before timing out the reception of beacon frames and taking appropriate action. Supervisors support a range from 400μS to 500mS. For more information on how this parameter relates to network performance, see page 61. Ring Protocol VLAN ID Reserved for future use. 0 0 400 μs 1960 μs Configure and Enable a Ring Supervisor in RSLinx Classic Communication Software A ring supervisor can be configured for the DLR network through RSLinx Classic communication software. For more information regarding the Required RSLinx Classic Communication software Revision required, refer to Appendix B. To configure a ring supervisor in RSLinx Classic Communication Software, follow these steps. This example is for the 1783-ETAP tap. Follow these steps. 1. Launch RSLinx Classic Communication Software. 2. Browse to the DLR network that is being set up. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 29

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts If the Electronic Data Sheet (EDS) file is not installed on the module configured to be the ring supervisor, it will appear with a question mark (?). To obtain and use the EDS file: right-click the module and choose to upload the EDS file from the device, or download the EDS file from: http://www.rockwellautomation.com/ rockwellautomation/support/networks/eds.page? 3. Access the supervisor-capable node s properties. a. Right-click the node. b. Choose Module Configuration. The General tab appears with information about the module. 4. Click the Network tab to Enable Supervisor Mode. Configuration takes effect immediately; there is no need to click Apply or OK. 30 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 5. Click the Advanced button to configure supervisor-related parameters. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 31

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts IMPORTANT For Beacon Interval, Beacon Timeout, and Ring Protocol VLAN ID, use the default values. Functionality Description Default Setting Supervisor Precedence Beacon Interval Beacon Timeout Ring Protocol VLAN ID Enable IGMP Snooping Enable IGMP Querier Enable Device Port Debugging Mode You may configure a supervisor precedence number for each device configured as a ring supervisor. The highest possible supervisor precedence value is 255. When multiple nodes are enabled as supervisor, the node with the highest precedence value is assigned as the active ring supervisor; the other nodes automatically become back-up supervisors. We recommend that you: configure at least one back-up supervisor node set the desired Active Ring Supervisor with a relatively high supervisorprecedence value compared to the back-up node(s) keep track of the network s supervisor-precedence values If multiple supervisors are configured with the same precedence value (the factory default value for all supervisor-capable devices is 0), the node with the numerically highest MAC address becomes the active supervisor. Beacon Interval is the frequency to which the active ring supervisor transmits a beacon frame through both of its Ethernet ports. This parameter is user configurable for any time between 200 μs and 100 ms. For more information on how this parameter relates to network performance, see page 58. The beacon timeout is amount of time nodes wait before timing out the reception of beacon frames and taking appropriate action. Supervisors support a range from 400 μs to 500 ms. For more information on how this parameter relates to network performance, seepage 58.. Reserved for future use. 0 For more information on IGMP Snooping, see page 35. For more information on IGMP Querier, see page 35. For more information on Device Port Debugging Mode, see page 59. 0 400 μs 1960 μs Enabled Disabled Disabled 32 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 Complete the Physical Connections of the Network After the ring supervisor nodes are configured and enabled, the physical connection of the network must be completed to establish a complete DLR network. The figure below shows an example DLR network with all physical connections complete. Figure 4 - Example Device-level Ring Topology with All Connections Complete Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 33

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts Verify Supervisor Configuration The configuration and overall DLR network status can be verified in either RSLogix 5000 programming software or RSLinx Classic communication software. 1. Access the supervisor node s properties as shown previously in this chapter. 2. Click the Network tab. 3. Check the Network Topology and Network Status Fields. For a 1756-EN2TR module or the 1783-ETAP, 1783-ETAP1F, and 1783- ETAP2F tap, the supervisor configuration can also be verified through the module s diagnostic web pages. For more information on monitoring diagnostics via an EtherNet/IP module s web pages, see Monitor a DLR Network starting on page 37. 34 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts Chapter 2 IGMP Snooping This functionality is enabled by default in the 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps, and is commonly used to manage multicast traffic on the network. When in use, this functionality allows the tap to multicast data to only those devices that need the data rather than to all devices connected to the network. IMPORTANT If DHCP for the Armostart is still required, the Internet Group Management Protocol (IGMP) snooping on the E-tap must be disabled via the AOP. For snooping to work, there must be a device present that is running a querier. Typically, the device is a router or a switch, such as the Stratix 6000, Stratix 8000, or Stratix 8300 managed switch. Once DHCP is enabled the switch could change the IP addresses on the ArmorStarts depending on network demand, which could cause RSlogix5000 to loose communication with the device, as connectivity is established via the AOP in the initial configuration. IGMP Querier This functionality is disabled by default. The IGMP Querier functionality enables a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap or switch, such as a Stratix managed switch, to send out a query to all devices on the network. It determines what multicast addresses are of interest to a specific node or a group of nodes. The IGMP Querier functionality should be enabled for at least one node on the network. The 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap, managed switches, and routers are examples of devices that support IGMP Querier functionality. IMPORTANT If the IGMP Querier functionality is not enabled for at least one node on the network, multicast traffic on the network may eventually create network performance issues. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 35

Chapter 2 Construct and Configure a Device-level Ring Network with ArmorStarts However, for all devices that are configured on the network with the IGMP Querier parameter enabled, an IP address other than the factory default value must also be set for those devices. If multiple devices on the network enable this functionality, only the node with the lowest IP address becomes the active IGMP Querier node. IGMP Version If the IGMP Querier is enabled, a Querier Version must be selected. The default version is Version 2. 36 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter 3 Monitor a DLR Network Topic Page Methods to Monitor a DLR Network 37 Monitor Status Pages 39 Monitor ArmorStart Internal Web Server 44 Monitor via Faceplate Integration 45 Monitor Diagnostics via MSG Instructions 46 Introduction Use this chapter to learn how to monitor the DLR network. Methods to Monitor a DLR Network Network diagnostic information can be retrieved from the ring supervisorcapable devices using the following: RSLogix 5000 programming software status pages RSLinx communication software status pages Device web pages EtherNet/IP Device Level Ring (DLR) network diagnostics faceplate Programmatically through the use of a MSG instruction RSLogix 5000 Programming Software Status Pages RSLogix 5000 programming software, version 17.01 or later must be used and the appropriate AOPs installed, to use the software s profile status pages. RSLinx Communication Software Status Pages To monitor the network with this method, the RSLinx communication software, version 2.55 or later must be used. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 37

Chapter 3 Monitor a DLR Network ArmorStart Internal Web Server Rockwell Automation provides an internal embedded web server with each ArmorStart EtherNet/IP. The internal web server allows you to view information and configure the ArmorStart via a web browser. The ArmorStart EtherNet/IP can also be set up from the web server to send e-mail notifications. The embedded web server is used to access configuration and status data. It provides the user with the ability to view and modify the device configuration without having access to RSLogix 5000. Security in the form of an administrative password can be set. The default login is Administrator. There is no password set by default. EtherNet/IP Device Level Ring (DLR) Network Diagnostics Faceplate The diagnostics faceplate contains two major components: Logic code (encapsulated in an Add-On Instruction) that allows the controller to retrieve real-time DLR network status information HMI faceplate graphics to allow the data to be visualized on an operator interface Programmatically Through the Use of a MSG Instruction For more information on how to monitor the DLR network via MSG Instructions, see page 46. 38 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 Monitor Status Pages Both RSLogix 5000 programming software and RSLinx Classic communication software offer status pages that can be used to monitor the network s performance. RSLogix 5000 Programming Software Status Pages Monitor the network s diagnostic information through the RSLogix 5000 programming software when the software is online. To monitor the network in RSLogix 5000 programming software, follow these steps. 1. Verify that the project is online. 2. Access the active supervisor node s properties. a. Right-click the module s entry in the Controller Organizer. b. Click properties. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 39

Chapter 3 Monitor a DLR Network 3. Use the Network tab to monitor diagnostics. 40 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 RSLinx Communication Software To monitor the network in RSLinx communication software, follow these steps. 1. Click RSWho to browse the network. 2. Access the property pages for the active supervisor node. a. Open the driver that shows the nodes on the DLR network. b. Right-click the node that you want to monitor performance. c. Click on the choice that you need to access. Multiple choices appear. These options are shown in the following sections. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 41

Chapter 3 Monitor a DLR Network Module Configuration This series of tabs provides: General information Connection information Module information Internet protocol Port configuration Network information The example below shows a ring fault between nodes at IP addresses 10.88.80.21 and MAC ID 00-00-BC-02-48-D5. 42 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 There are multiple fields used to monitor network diagnostics. Network Topology Network Status Field Active Ring Supervisor Definition Possible values here can be Linear or Ring. Displays if the network is operating normally (Normal) or has experienced a fault (Ring Fault), as shown in the previous example screen. Displays the IP address or MAC address of the active ring supervisor. Active Supervisor Precedence For more information on this field, see Active Ring Supervisor on page 11. Enable Ring Supervisor Ring Faults Detected Supervisor Status Configurable field that lets you to set the node as a ring supervisor. Number of faults detected on the network since the last module power cycle or counter reset. Displays whether this node is the active ring supervisor (Active), a back-up supervisor (Back-up), a ring node, or part of a linear network. Last Active Node on Port 1 The last node the active ring supervisor can communicate with on Port 1. This value is an IP address or a MAC ID and remains latched until the Verify Fault Location button is clicked. Last Active Node on Port 2 The last node the active ring supervisor can communicate with on Port 2. This value is an IP address or a MAC ID and remains latched until the Verify Fault Location button is clicked. Status Displays whether a fault exists on the ring. IMPORTANT If the Network Topology field = Ring and the Network Status field = Normal, the Last Active Node fields will display the last fault information even though it has been corrected. To clear the last fault information from these fields, click Verify Fault Location. You may see a message informing you that the supervisor is no longer in fault mode and the fields will be cleared. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 43

Chapter 3 Monitor a DLR Network How to Access the ArmorStart EtherNet/IP Internal Web Server Open your preferred internet web browser, and enter the IP address of the desired ArmorStart. For this example, 192.168.1.22 will be used. Use the links on the left-most navigation bar to see each available web page. The screen below shows Ring Statistics for the ArmorStart 280E. 44 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 EtherNet/IP Device Level Ring (DLR) Network Diagnostics Faceplate Overview The EtherNet/IP Device Level Ring (DLR) network diagnostics faceplate provides basic DLR network status information to the user to assist with monitoring and troubleshooting a DLR network. The diagnostics faceplate contains two major components: Logic code (encapsulated in an Add-On Instruction) that allows the controller to retrieve real-time DLR network status information HMI faceplate graphics to allow the data to be visualized on an operator interface The DLR diagnostics faceplate application can be downloaded from the Rockwell Automation Sample Code website at http:// samplecode.rockwellautomation.com Besides the individual Logix and View project components, a demo application is also included with the downloaded file. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 45

Chapter 3 Monitor a DLR Network Monitor Diagnostics via MSG Instructions Network diagnostic information can also be obtained programmatically via MSG instructions in RSLogix 5000 programming software. For example, you can: Get all ring diagnostic information Get a ring participant list Get the active supervisor Clear rapid ring faults Verify a fault location Reset a fault counter Enable and configure a ring supervisor This information can be displayed on an HMI device or manipulated in the project code. Figure 5 - Example Use of MSG Instruction This example describes how to retrieve diagnostic information from the DLR network. Follow these steps. 1. Enter a MSG instruction into the rung of logic. 2. Configure the MSG instruction to retrieve ring diagnostic information service, as shown in the following screen shots. IMPORTANT Make sure the tag created is sized appropriately to hold all of the data that you are reading or writing. For more information, see page 48. 46 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 3. Configure the MSG instruction s communication path to point to the active supervisor node. The path on the following screen is one example path. IMPORTANT When using the Custom Get_Attributes_All (01) service, pointing to an active supervisor node will retrieve all of the attributes listed in Retrieve All Diagnostic Information Attribute Description on page 50. Pointing to a non-supervisor node will retrieve only the Network Topology and Network Status attribute information. Pointing to backup supervisor node will retrieve the current active supervisor s IP address. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 47

Chapter 3 Monitor a DLR Network Use Specific Values on the Configuration Tab Use the values on the Configuration tab of your MSG instruction to perform specific services. Sample DLR network diagnostic application code, for example, Add-on Instruction or HMI faceplate graphics, is available on the Rockwell Automation Sample Code Library. For more information about the Rockwell Automation Sample Code Library, see: http://www.rockwellautomation.com/ solutions/integratedarchitecture/resources5.html Request Description Message Type Retrieve All Ring Diagnostic Information Request Ring Participant List ➊ Get Active Supervisor Acknowledge Rapid Ring Faults Condition Verify a Fault Location Reset the Ring Fault Counter Enable and Configure a Ring Supervisor Information for this request is listed in Retrieve All Ring Diagnostic Information on page 49. Information for this request is listed in Request the Ring Participant List on page 51 Obtain the IP address and MAC ID of the active supervisor on the DLR network Request supervisor to resume normal operation after encountering a rapid ring fault condition Request supervisor to update Last Active Node values Reset the number of ring faults detected on the DLR network Information for this request is listed in Enable and Configure a Ring Supervisor on page 52. Service Type Service Code (HEX) Class (HEX) Instance Attribute (HEX) Source Element CIP Generic Custom 1 47 1 NA Left Blank CIP Generic CIP Generic Get Attribute Single Get Attribute Single Source Length (Bytes) Destination 0 Tag 50 or 54 ➋ Destination Length (bytes) e 47 1 9 NA NA Tag 10/node e 47 1 a NA NA Tag 10 CIP Generic Custom 4c 47 1 NA NA NA NA CIP Generic 4b 47 1 NA NA NA NA NA CIP Generic CIP Generic Set Attribute Single Set Attribute Single 10 47 1 5 Tag 2 NA NA 10 47 1 4 Tag 12 NA NA ➊ This request only works if there are fewer than 40 nodes on the network. If there are more nodes than will fit in a single message, an error will be returned. ➋ Use a Destination Length of 54 bytes if using firmware revision 3.x or later for the 1756-EN2TR module or firmware revision 2.x or later for the 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F taps. 48 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 Retrieve All Ring Diagnostic Information By performing the Retrieve All Ring Diagnostic Information request on an active supervisor, the MSG instruction returns the following information. Destination Tag Attribute Name Description Possible Values SINT [0] Network Topology Current network topology mode 0 = Linear 1 = Ring SINT [1] Network Status Current status of the network 0 = Normal 1 = Ring Fault 2 = Unexpected Loop Detected 3 = Partial Network Fault 4 = Rapid Fault/Restore Cycle SINT [2] Ring Supervisor Status Ring supervisor active status flag 0 = Node is functioning as a backup 1 = Node is functioning as the active ring supervisor 2 = Node is functioning as a normal ring node 3 = Node is operating in a non-dlr topology 4 = Node cannot support the currently operating ring parameters, that is, Beacon Interval and/or Beacon Timeout Ring Supervisor Config Ring Supervisor configuration parameters SINT [3] Ring Supervisor Enable Ring supervisor enable flag 0 = Node is configured as a normal ring node (default configuration) 1 = Node is configured as a ring supervisor SINT [4] Ring Supervisor Precedence Precedence value of a ring supervisor ➊ Valid value range = 0 255 0 = Default value SINT [5-8] Beacon Interval Duration of ring beacon interval Valid value range = 200 μs 100 ms Default = 400 μs SINT [9-12] Beacon Timeout Duration of ring beacon timeout Value value range = 400 μs 500 ms Default value = 1960 μs SINT [13-14] DLR VLAN ID Valid ID to use in ring protocol messages Valid value range = 0 4094 SINT [15-16] Ring Faults Count Number of ring faults since power up ➊ Default value = 0 ➊ RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we recommend you view it in HEX format. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 49

Chapter 3 Monitor a DLR Network Retrieve All Diagnostic Information Attribute Description Destination Tag Attribute Name Description Possible Values Last Active Node on Port 1 Last active node at the end of the chain through port 1 of the active ring supervisor during a ring fault SINT [17-20] Device IP address ➋ Any valid IP address value A value = 0 indicates no IP address has been configured for the device. SINT [21-26] Device MAC address ➋ Any valid Ethernet MAC address Last Active Node on Port 2 Last active node at the end of the chain through port 2 of the active ring supervisor during a ring fault SINT [27-30] Device IP address ➋ Any valid IP address value A value = 0 indicates no IP address has been configured for the device. SINT [31-36] Device MAC address ➋ Any valid Ethernet MAC address SINT [37-38] Ring Protocol Participants Count Number of devices in the ring protocol participants list Active Supervisor Address IP and/or Ethernet MAC address of the active ring supervisor SINT [39-42] Supervisor IP address Any valid IP address value SINT [43-48] Supervisor MAC address Any valid Ethernet MAC address SINT [49] Active Supervisor Precedence Precedence value of the active ring supervisor SINT [50-53]➊ Capability Flags Alerts you that the device is capable of operating as a supervisor and beacon-based ring node. A value = 0 indicates no IP address has been configured for the device. 0x22 ➊ This destination tag is available only with the 1756-EN2TR module, firmware revision 3.x or later, 1783-ETAP, 1783-ETAP1F, and 1783- ETAP2F taps, firmware revisions 2.x or later. If using the 1783-ETAP tap, firmware revision 1.x, your program does not include this destination tag. ➋ RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we recommend you view it in HEX format. 50 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Monitor a DLR Network Chapter 3 Request the Ring Participant List When requesting the Ring Participant List service on the DLR network, the MSG instruction returns the following information. Request the Ring Participant List Attribute Description Destination Tag Attribute Name Description Possible Values Ring Protocol Participants List ➊ List of devices participating in ring protocol SINT [0-3] Device IP address ➋➌ Any valid IP address value A value = 0 indicates no IP address has been configured for the device. SINT [4-9] Device MAC address ➌➍ Any valid Ethernet MAC address ➊ This attribute will return an array of the data shown, one entry for each node. The Ring Protocol Participants Count attribute determines the number entries. ➋ This tag displays only IP addresses for ring participants that have been configured with one. For example, you may have a 1783-ETAP tap connected to the network that has not been assigned an IP address. In that case, no address is shown for the 1783-ETAP tap. ➌ RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we recommend you view it in HEX format. ➍ Unlike destination tag SINT [0-3], where IP addresses are displayed only for ring participants configured with an IP address, this tag displays MAC addresses for all ring participants because every ring participant has a MAC address. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 51

Chapter 3 Monitor a DLR Network Enable and Configure a Ring Supervisor When performing the Enable and Configure a Ring Supervisor request on a supervisor-capable device, configure the MSG instruction with the following information. Enable and Configure a Ring Supervisor Attribute Description Source Tag Attribute Name Description Possible Values Ring Supervisor Config Ring Supervisor configuration parameters SINT [0] Ring Supervisor Enable Ring supervisor enable flag 0 = Node is configured as a normal ring node (default configuration) 1 = Node is configured as a ring supervisor SINT [1] Ring Supervisor Precedence Precedence value of a ring supervisor ➊ SINT [2-5] Beacon Interval Duration of ring beacon interval SINT [6-9] Beacon Timeout Duration of ring beacon timeout ➊ SINT [10-11] DLR VLAN ID Valid ID to use in ring protocol messages ➊ Valid value range = 0 255 0 = Default value Valid value range = 200 μs 100 000 μs Default = 400 μs Value value range = 400 μs 500 000 μs Default value = 1960 μs Valid value range = 0 4094 Default value = 0 ➊ RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we recommend you view it in HEX format. 52 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter 4 Troubleshoot a DLR Network Topic Page General Solutions for the Linear or DLR Networks 53 Duplicate IP Address Detection 54 Specific Issues on the DLR Network 55 Network Recovery Performance 58 Device Port Debugging Mode 59 Introduction Use this chapter to learn how to troubleshoot the DLR network. General Solutions for Linear or DLR Networks Before attempting to correct specific faults on the linear or DLR network, we recommend that you first take the following actions when a fault appears. For a DLR network: Verify that at least one node has been configured as a supervisor on the network and that Network Topology = Ring. Verify that all cables on the network are securely connected to each device. Verify that all devices that require an IP address have one assigned correctly. Check the Network Status field on the active supervisor node s status page to determine the fault type. For a linear network: Verify that none of the nodes are configured as a supervisor on the network and that Network Topology = Linear. If any nodes on a linear network are configured as a supervisor, it may impact communication to other devices connected to the network. Verify that all cables on the network are securely connected to each device. Verify that all devices that require an IP address have one assigned correctly. If the fault is not cleared after completing the actions listed above, use the tables in the rest of this chapter to troubleshoot issues specific to a DLR network or a linear network. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 53

Chapter 4 Troubleshoot a DLR Network Duplicate IP Address Detection Some EtherNet/IP communication modules support duplicate IP address detection. The module verifies that its IP address does not match any other network device s IP address when performing either of these tasks: Connect the module to an EtherNet/IP network Change the module s IP address If the module s IP address matches that of another device on the network, the module s EtherNet/IP port transitions to Conflict mode. In Conflict mode, these conditions exist: OK status indicator is blinking red Network (NET) status indicator is solid red On some EtherNet/IP communication modules, the module status display indicates the conflict The display scrolls:ok <IP_address_of_this_module> Duplicate IP <Mac_address_of_duplicate_node_detected> For example: OK 10.88.60.196 Duplicate IP - 00:00:BC:02:34:B4 On some EtherNet/IP communication modules, the module s diagnostic webpage displays information about duplicate IP address detection For more information on which EtherNet/IP communication modules support displaying duplicate IP address on their diagnostic webpage, see the Technical Note titled Logix modules Duplicate IP address detection enhancement, #118216, in the Technical Support Knowledgebase available at http:// www.rockwellautomation.com/knowledgebase/. 54 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Troubleshoot a DLR Network Chapter 4 Specific Issues on the DLR Network Use the following table to troubleshoot possible specific issues on the DLR or linear network that are not solved by the actions described on the previous page. Issue Description Solution Supervisor Reports a Ring Fault A link on the DLR network may be broken: intentionally, for example, because of adding or deleting nodes but not making all physical connections to restore the setup of the network with/without the node. unintentionally, for example, because a cable is broken or a device malfunctions. When this fault occurs, the adjacent nodes to the faulted part of the network are displayed in the Ring Fault group and the Network Status field = Ring Fault. The screen shot below shows the Ring Fault section with IP addresses appearing for the last active nodes. The faulted node is between nodes 10.88.80.115 and 10.88.80.208. If the IP address of either node is not available, the software will display the node s MAC ID. Determine where the fault condition exists and correct it. Click the Refresh Communication link as needed to update the Ring Fault information to determine where the fault condition exists. Finally, DevicePort Debugging Mode functionality on the 1783-ETAP tap, may be used to analyze a suspicious node. For more information, refer to Device Port Debugging Mode on page 59. Once the fault is corrected, the ring is automatically restored, and the Network Status field returns to Normal. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 55

Chapter 4 Troubleshoot a DLR Network Rapid Ring Fault Issue Description Solution When a Rapid Ring Fault occurs, the following events occur: The active supervisor will block traffic on port 2, resulting in possible network segmentation, that is, some nodes may become unreachable. The Link 2 status indicator on the active supervisor is off. As soon as the fault occurs, for both RSLogix 5000 programming software and RSLinx communication software, the Status field = Rapid Fault/Restore Cycles. Any of the following may cause a Rapid Ring Fault: 5 intentional disconnections/reconnections of a node from the network within 30 seconds A duplex mismatch between two connected devices Electromagnetic noise on the network Unstable physical connections, such as intermittent connectors Given the nature of a Rapid Ring Fault, the Last Active Node information may not be accurate when a Rapid Ring Fault condition is present. Multiple possible solutions exist. For the disconnections and reconnections issue, no solution is required. Clear the fault after reconnecting the device to the network permanently. For the duplex mismatch issue, reconfigure the duplex parameters to make sure they match between the devices. For the electromagnetic noise issue, determine where the noise exists and eliminate it or use a protective shield in that location. For the unstable connections issue, determine where they exist on the network and correct them. Check the media counters for all devices on the network. The device with the highest media counter count is most likely causing the Rapid Ring Fault. Remove devices from the network one by one. If the Rapid Ring Fault disappears after a device is removed, that device is causing the fault. DevicePort Debugging Mode functionality on the 1783- ETAP tap may be used to analyze a suspicious node. For more information, refer to Device Port Debugging Mode on page 59. Finally, the Beacon Interval or Timeout configuration may not be appropriate for the network. However, if these values need to be changed, we recommend that you contact Rockwell Automation technical support. Once the fault is fixed, click Clear Fault. 56 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Troubleshoot a DLR Network Chapter 4 Partial Fault Condition Media Counter Errors or Collisions Issue Description Solution A partial network fault occurs when traffic is lost in only one direction on the network because a ring member is not forwarding beacons in both directions, for example, a component failure. The active ring supervisor detects a partial fault by monitoring the loss of Beacon frames on one port and the fault location appears in the Ring Fault section of the Network tab. When a partial fault is detected, the active ring supervisor blocks traffic on one port. At this point, the ring is segmented due to the partial fault condition. The nodes adjacent to the faulted part of the network are displayed in the Ring Fault group with either IP addresses or MAC IDs for each node displayed. When this fault occurs the Network Status field = Partial Fault Condition. Once the fault is corrected, it automatically clears, and the Network Status field returns to Normal. The media counters screen displays the number of physical layer errors or collisions. The screen below indicates where to check for errors encountered. Error levels are displayed depending on what caused the error. For example, an Alignment Error is displayed in the Alignment Error field. Determine where the fault condition exists and correct it. Additionally, the DevicePort Debugging Mode functionality, also known as Port Mirroring, on a 1783- ETAP, 1783-ETAP1F, or 1783-ETAP2F tap may be used to analyze a suspicious node. For more information, refer to Device Port Debugging Mode on page 59. Some example solutions include: Check for a mismatch of speed and/or duplex between two linked nodes. Verify that all cables on the network are securely connected to each device. Check for electromagnetic noise on the network. If you find it, eliminate it or use a protective shield in that location. On a DLR network, it is not uncommon to see low levels of media counter errors. For example, if the network breaks, a low level of media counter errors appears. With a low level of media counter errors, the value typically does not continuously increase and often clears. A high level of media counter errors typically continues to increase and does not clear. For example, there is a mismatch of speed between two linked nodes, a high level of media counter errors appears, steadily increasing and not clearing. To access the RSLinx screen above, browse the network, right-click on the device, select Module Properties and click the Port Diagnostics tab. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 57

Chapter 4 Troubleshoot a DLR Network Network Recovery Performance When measuring the network s performance with regard to dealing with fault conditions, consider the network recovery time. Network recovery is the time for all of the following to take place: 1. The supervisor node recognizes that a fault exists on the network. 2. The supervisor node reconfigures the network because of the fault. 3. The supervisor node communicates to the network nodes that a fault condition exists. 4. The network nodes reconfigure themselves because of the fault. With the default beacon interval value of 400 ms and beacon timeout value of 1960 ms, the worst-case time for network recovery times are: 2890 ms for a copper DLR network. This recovery time is based on 100 m copper segments between nodes on the network. 3140 ms for a fiber-optic DLR network. This recovery time is based on 2 km fiber-optic cable segments between nodes on the network. When considering the values listed above, keep in mind: Recovery time may actually occur faster than the times listed. The recovery times listed above assume that your network s nodes are operating at 100 Mbps speed and full-duplex mode. We recommend that your nodes generally operate in this mode for DLR networks. If other node conditions exist, such as a node operating at 10 Mbps full-duplex, or 10/100 Mbps half-duplex, the recovery times will vary from the times listed above. If this is the case for your application, the beacon interval and beacon timeout will need to be changed. We recommend that you first contact Rockwell Automation technical support if these parameters need to be changed. The value assumes that the majority of the traffic on your network is EtherNet/IP traffic. 58 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Troubleshoot a DLR Network Chapter 4 Device Port Debugging Mode This functionality is disabled by default. Device Port Debugging mode, which is similar to port mirroring, can be used to monitor data received on the 1783- ETAP, 1783-ETAP1F, or 1783-ETAP2F tap s two network ports. Monitor the data over the device port to a device, such as a personal computer running a protocol analyzer application for advanced network debugging or analysis. IMPORTANT This functionality should be used only when troubleshooting the network and not in normal network operation. When device port debugging is used on a 1783-ETAP, the device connected to the 1783-ETAP tap s front port receives all of the data traversing the ring (both directions). Device Port Debugging Example Network When using the Device Port Debugging mode functionality, insert the 1783- ETAP, with the network analyzer connected to the device port. It is inserted at the spot on the ring network where the node in question is located. The graphic below shows a 1783-ETAP tap inserted in the network. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 59

Chapter 4 Troubleshoot a DLR Network Combined total network bandwidth of the traffic received on the two 1783- ETAP, 1783-ETAP1F, or 1783-ETAP2F tap s ports connected to the network should not exceed the tap s device port capacity. The speed setting determines the device port s capacity. Configure the device port on a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap to either of two speed settings: 100 Mbps - default setting 10 Mbps If the bandwidth exceeds the capacity of the tap s device port, some frames from the ring will be dropped before reaching the device port. These dropped frames do not impact the traffic on the rest of the DLR network. The device port setting determines how much network traffic the 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap can handle before dropping frames. The circled section in the graphic below shows the Port Buffer Utilization of the Device Port. In this example the value is zero because a ring fault exists on the network. 60 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Appendix A Network Usage Guidelines and Recommendations Consider the following guidelines and recommendations when using a DLR or linear network. Guideline/Recommendation Use fewer than 50 nodes on a single DLR network. If your application requires more than 50 nodes, we recommend that the nodes are broken into separate, but linked, DLR networks. Do not configure a supervisor on a linear network. If you must connect a device that is running at 10 Mbps to a DLR or linear network, do so through a 1783-ETAP, 1783- ETAP1F, or 1783-ETAP2F tap device port. Configure multiple supervisor nodes per ring. Explanation If you use more than 50 nodes on a single DLR network: Your network has a greater chance of multiple faults occurring on the network Network recovery times from faulted DLR network are higher If your linear network includes non-dlr nodes and has a supervisor-enabled node on the network, it may impact communication to non-dlr devices connected to the linear network. The 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps can operate at 100 Mbps on the DLR network; this is the optimal speed for a network. If you connect a 10 Mbps device directly to the network, instead of through a tap, the linear or DLR network traffic slows to 10 Mbps. Additionally, if the 10 Mbps device is connected to the network without a 1783-ETAP tap, network recovery times are significantly impacted. If your DLR network only has one supervisor and the supervisor experiences a fault, none of the other nodes become the active supervisor. In this case, the network becomes a linear network until the fault is corrected and the DLR network restored. Another reason to configure multiple supervisor nodes is for replacing an active supervisor node with an out-ofbox replacement; the new device will not be enabled as a supervisor (by default) and there would still be no supervisor on the network. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 61

Appendix A Network Usage Guidelines and Recommendations Guideline/Recommendation Connect switches to a DLR network via 1783-ETAP, 1783- ETAP1F, or 1783-ETAP2F taps. Run all nodes on the DLR network at 100 Mbps and in Full-Duplex mode. In a linear network, the number of nodes to use is application specific, based on the considerations described in the next box. Explanation If switches are connected to the DLR network without the use of a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap, the network may experience unpredictable behavior and network performance is unknown. These configuration values provide the best performance for your network. Additionally, we recommend that you: Use auto-negotiate for all nodes on the DLR network Do not use auto-negotiate on one node and then force speed on the next node linked to it When determining the number of nodes to use on a linear network, consider the following: There is a delay per node as information is transmitted to each successive node used on the network The typical delay on a linear network with 100 m copper segments between nodes is 30 ms The typical delay on a linear network with 2 km fiber-optic segments between nodes is 40 ms The greater the number of nodes on the network, the longer the total time for information to be transmitted across the entire network. The single point of failure possibility is greater with each additional connection Troubleshooting the network may be more difficult with a higher number of nodes The total time for information to be transmitted across the entire network, and its effect on how many nodes to use on a linear network, is related to the Requested Packet Interval (RPI). Verify that the total time to transmit information from the first node to the last node on the network is less than the RPI. Make sure the network is not loaded beyond 90% of capacity. 62 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Network Usage Guidelines and Recommendations Appendix A Guideline/Recommendation Do not physically close a DLR network without a supervisor configured on the network. Use the default values for the following: Beacon Interval Beacon Timeout Ring Protocol VLAN ID If DHCP for the ArmorStarts is still required, you will need to disable Internet Group Management Protocol (IGMP) snooping on the E-tap via the AOP. The IGMP Querier functionality should be enabled for at least one node on the network. Explanation A DLR network without a supervisor node results in a network storm. If you do close the DLR network without a supervisor configured, break the ring and configure at least one supervisor before physically reconnecting the network. Changing the default values for the parameters Beacon Interval, Beacon Timeout, and Ring Protocol VLAN ID, can result in unpredictable network behavior and negatively impacted network performance. The default values are optimized for a network with: 50 or fewer nodes are on the network All nodes are operating at 100 Mbps and full-duplex mode At least 50% of the network traffic bandwidth being EtherNet/IP traffic If you think the values of the Beacon Interval, Beacon Timeout, or Ring Protocol VLAN ID need to be changed, for example, if any node on ring is not operating at 100 Mbps and full-duplex mode, we recommend that you first contact Rockwell Automation technical support. IGMP Snooping is enabled by default in the 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps, and is commonly used to manage multicast traffic on the network. When in use, this functionality allows the tap to multicast data to only those devices that need the data rather than to all devices connected to the network. Once DHCP is enabled the switch could change the IP addresses on the ArmorStarts depending on network demand, which could cause RSlogix5000 to loose communication with the device as connectivity is established via the AOP in the initial configuration. This functionality is disabled by default. The IGMP Querier functionality enables a 1783-ETAP, 1783-ETAP1F, or 1783- ETAP2F tap or switch, such as a Stratix managed switch, to send out a query to all devices on the network to determine what multicast addresses are of interest to a specific node or a group of nodes. If the IGMP Querier functionality is not enabled for at least one node on the network, multicast traffic on the network may eventually create network performance issues. The 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F taps, managed switches, and routers are examples of devices that support IGMP Querier functionality. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 63

Appendix A Network Usage Guidelines and Recommendations Notes: 64 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Appendix B Required Firmware Revisions Required Firmware Revision for an Add-On Profile IMPORTANT To download an AOP, go to: http://support.rockwellautomation.com/ controlflash/logixprofiler.asp Depending on the firmware revision of your product, a specific AOP version must be used. Firmware Revision Add-On Profile Revision Cat. No. 2.1 ➊ 1.x or later 1756-EN2TR 3.x or later 2.x or later 1.1 ➋ 1.x or later 1783-ETAP 2.x or later 2.x or later 2.x or later 2.x or later 1783-ETAP1F 1783-ETAP2F ➊ The ControlFLASH Firmware Upgrade software tcan be used o upgrade a 1756-EN2TR module from firmware revision 2.1 to 3.x or later.1.x or later3.x or later2.x or later. ➋ The ControlFLASH Firmware Upgrade software can be used to upgrade a 1783-ETAP tap from firmware revision 1.1 to 2.x or later. To download new firmware, go to: http://www.rockwellautomation.com/ support/americas/index_en.html If the firmware revision is upgraded on the module or tap, the required AOP revision listed above must be used for that revision. For example, if the 1756-EN2TR module is upgraded to firmware revision 3.x or later, AOP revision 2.x or later must be used in the RSLogix 5000 programming software. Additionally if the firmware revision is upgraded on the module or tap, the required RSLinx communication software must also be used for that firmware revision. For more information on which RSLinx software version is required for each firmware revision, see page 66. For both the 1756-EN2TR module and 1783-ETAP tap, make sure that the Major Revision configured on the General tab of the device s RSLogix 5000 programming software configuration matches the major revision of the physical module. Rockwell Automation Publication 290E-AT001A-EN-P - November 2012 65

Appendix B Required Firmware Revisions If the device configuration on the General tab does not match the physical module, the programming software alerts you to this mismatch when attempting to configure the Internet Protocol, Port Configuration and Network tabs for that device. Required Firmware Revision for RSLinx Communication Software IMPORTANT Depending on the firmware revision of your product, specific versions of RSLinx communication software must be used. Firmware Revision Required RSLinx Communication Software Version 2.1 ➊ 2.55 or later 1756-EN2TR 3.x or later 2.56 or later 1.1 ➋ 2.55 or later 1783-ETAP 2.x or later 2.56 or later 2.x or later 2.56 or later 1783-ETAP1F 1783-ETAP2F Cat. No. ➊ The ControlFLASH Firmware Upgrade software can be used to upgrade a 1756-EN2TR module from firmware revision 2.1 to 3.x or later.1.x or later3.x or later.2.55 or later3.x or later2.56 or later. ➋ The ControlFLASH Firmware Upgrade software can be used to upgrade a 1783-ETAP tap from firmware revision 1.1 to 2.x or later. To download new firmware, go to: http://www.rockwellautomation.com/ support/americas/index_en.html If the firmware revision is upgraded on the module or tap, the required RSLinx communication software listed above must be used for that revision. For example, if the 1756-EN2TR module is upgraded to firmware revision 3.x or later, AOP revision 2.x or later must be used in your RSLogix 5000 programming software. Additionally if the firmware revision is upgraded on the module or tap, the required AOP revision must also be used for that firmware revision. For more information on which AOP revision is required for each firmware revision, see page 65. 66 Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Rockwell Automation Support Rockwell Automation provides technical information on the Web to assist you in using its products. At http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical and application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of these tools. For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer TechConnect SM support programs. For more information, contact your local distributor or Rockwell Automation representative, or visit http://www.rockwellautomation.com/support/. Installation Assistance If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact Customer Support for initial help in getting your product up and running. United States or Canada 1.440.646.3434 Outside United States or Canada Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html, or contact your local Rockwell Automation representative. New Product Satisfaction Return Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures. United States Outside United States Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your distributor to complete the return process. Please contact your local Rockwell Automation representative for the return procedure. Documentation Feedback Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/. Rockwell Otomasyon Ticaret A.Ş., Kar Plaza İş Merkezi E Blok Kat:6 34752 İçerenköy, İstanbul, Tel: +90 (216) 5698400 Rockwell Automation Publication 290E-AT001A-EN-P November 2012 68 Copyright 2012 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.