Automated storage for efficient pharmacies Company brochure 2012 /13 Rowa
4,000 packs / m A Rowa automated storage and dispensing system always contains precisely as many medications as your pharmacy currently needs up to 4,000 packs per running meter. Stored perfectly and automatically.
2 3 Contents 4 6 8 10 12 14 16 18 20 22 The good feeling comes automatically. A good idea knows no bounds. It always wins out. Your positive feedback moves us. Forward. The Rowa Vmax. As personalized as your customer consultations. Rowa Vmax the highlights The Rowa Smart system. Experience enables the right design. A customized level of automation? Whatever you need. For you. And for your customers. Perfect planning, before the system starts operation. There for you: our service.
Managing Directors Dirk Wingenter and Dr. Christian Klas We are often asked where the idea for our systems came from. The answer should come as no surprise it comes from real-world experience. We wanted to develop products that simplify and improve medication management in pharmacies. Not systems that replace people, but rather intelligent technologies that assist people in their day-to-day work. That lets them turn their full attention to what matters most: personal pharmaceutical consulting of customers and patients. Our idea has proven itself many times over. We as CareFusion support pharmacies and hospitals around the globe in achieving their goals. We would be pleased to help you tackle your challenges, too. Dirk Wingenter Dr. Christian Klas
4 5 The good feeling comes automatically. Quality, reliability and innovative technologies it sounds good, and it has a good name: Rowa Technologies from CareFusion. With more than 4,000 systems up and running in pharmacies, we are the European market leader for automated stock handling in retail pharmacies. From the very beginning, our goal has been to facilitate the work in all types of pharmacies with our products and in this way to enhance the service you give your customers and patients. Our solution: systems that handle many individual tasks for you in the background automatically. That lets you and your staff work efficiently and effectively thanks to clear, streamlined storage and optimized workflows. You also save space and time, which you can then spend with your customers and patients. We see all that as a contribution to greater efficiency. This idea was put into practice for the first time in 1997. Today, after more than 15 years of experience and continuing development, we can offer you products that make your medication management noticeably easier from ordering to perfect storage and stock management for your customers and patients. A good reason to keep thinking. Since August of 2011, Rowa is a part of CareFusion, a leading medical technology company with a global footprint. CareFusion, which is headquartered in San Diego, California, has a global workforce of over 14,000. With the CareFusion systems, we can offer comprehensive medication management solutions worldwide, whether in retail pharmacies or in hospitals: from the pharmacy to the customer or from the dispensary to the individual patient s bedside. This gives us valuable additional experience that contributes to the production and improvement of our products. That benefits you and your customers. CareFusion Rowa, Kelberg/Eifel All Rowa systems are developed, planned and built in Kelberg. Thanks to the growing number of orders and the development of new products, our premises in Kelberg have been extended several times to provide additional production and office space.
6 7 A good idea knows no bounds. It always wins out. We have grown with you based on your needs and your trust. Our portfolio today includes individual automated storage and dispensing systems as well as solutions covering many aspects of medication management. Despite this continuing development process, one thing has remained constant through all these years: our goal of producing systems that assist you in your day-to-day work. And doing that worldwide. Your expectations are high. Ours, too. The demands you make of our products motivate us each day to rethink every good idea and make it even better. There are 40 specialists in our in-house development unit in Kelberg who do just that day in and day out. They do that until a new system meets your expectations and thus those of the market as well. A promise with positive consequences. A certificate may not say more than a thousand words, but it shows what is behind our company: products that you can rely on. And that is why CareFusion now serves and supplies customers around the world. Trust, quality, service and consultation know no bounds. Our Rowa Technologies are certified to DIN ISO 9001:2008; that guarantees continuous improvement processes and thus stands for a maximum of customer focus and leadership responsibility. As a cutting-edge medical technology company, our products and services meet the highest standards of quality and performance. All these factors ensure healthy and sustainable growth. Thus, your investment in our products will be secure as you can count always on us. And that is a promise we are always glad to keep.
Two innovative entrepreneurs, one good idea: That s how Rowa Technologies got its start. In the meantime we have been the reliable and expert partner of many pharmacists for over 15 years. Revenue Number of employees Machines sold 65,0m 341 62,4m 314 > 3,000 Best Pharmacy Partner 2012 in automated storage and dispensing systems Integration in CareFusion Best Pharmacy Partner 2011 in automated storage and dispensing systems red dot design award 2012 2011 2010 52,5m 280 Presentation of Rowa Vmax 2009 56,8m 260 > 2,000 2008 49,5m 245 TÜV and GS certification 2007 46,5m 207 2006 35,2m 175 > 1,000 2005 29,0m 145 > 500 Presentation of the consulting and dispensing terminal Visavia 2004 17,62m 107 Presentation of the fully automated stock input solution ProLog 2003 9,23m 63 2002
8 9 Your positive feedback moves us. Forward. It is particularly important to us that you are satisfied with our products, and we are especially happy when we don t just meet your expectations but rather surpass them. Norfolk and Norwich University Hospital, Norwich With our Rowa system, we reduced our medication stock, increased security for our patients and improved the supply of our wards! Royal Victoria Hospital, Belfast Reassigning job responsibilities, more efficiently managing services, handling pharmaceuticals specific to wards and reducing storage requirements we ve achieved all of these objectives with our Rowa system. We ve also increased space and morale. The reliability of the system in our demanding 24/7 operation is very impressive. Carol Farrow Dr. Sean O Hare
Beste Apothekenpartner 2011 Beste Apothekenpartner 2012 ROWA GOLD pharma rundschau ROWA pharma rundschau In 2012, German pharmacists cast their votes to again select CareFusion Rowa as the Best Pharmacy Partner. And we won by such a wide margin that neither a second nor a third prize was awarded. We thank you for your trust. Pharmacy Ciccarone, Taranto, Italy I had the chance to design my new pharmacy by introducing a Rowa robot in order to get a lot of advantages, e.g. to save space for the display area and for managing big volumes. The goal was to get to a rationalization of the structure and of the working process. Reuland Apotheke, Schweich, Germany I wanted a bigger sales area and at the same time wanted to dramatically simplify the organizational processes in my pharmacy. Now that we have a Rowa, we have twice as much space for an attractive presentation and intensive consultancy. And best of all: We have been able to reduce our stock room by 20 percent without curtailing stock availability. After almost seven years of cooperation with CareFusion Rowa, I am happy to say that my expectations have been clearly exceeded on all sides! Greifen-Apotheke, Basel, Switzerland A small pharmacy in the center of the city was always my dream. I quickly found the right location but with no room for drawer units. Without a Rowa, I never could have moved. Now the Rowa system on the second floor provides enough room for constantly well-kept stock storage with 20% additional capacity, much more time for our customers and far less running back and forth. The move was well worth it. Dott. Giuseppe Ciccarone Johannes Hoffmann Dr. Pasqualine Balmelli
22 drawer units 22 drawer units on just 6 m 2? A Rowa Vmax, with its footprint of just 6 m 2, replaces 22 traditional drawer units. That lets you greatly expand your sales area and make the most of every square meter. Individual solutions: The Rowa Vmax is available in white and anthracite
10 11 The Rowa Vmax. As personalized as your customer consultations With the Rowa Vmax, all options are open. Thanks to its many and varied configuration possibilities, it gives you a maximum of flexibility regarding size, storage, conveyor technology and additional equipment. In this way, it can adapt to your individual needs. So you have more time for your customers individual needs. Neat and tidy. The intelligent storage and dispensing system Rowa Vmax considerably eases the workday in a pharmacy. The Rowa Vmax places pack next to pack with precision, making use of all available space for storage. As a result, there is room for up to 4,000 packs per running meter in the Rowa Vmax. And that gives you more room in your pharmacy. Flexible solutions for available space. You yourself can decide what the Rowa Vmax should look like for your pharmacy. The various size classes enable its customization for any pharmacy. We have the right solution for you, too. Eight at once. Thanks to HD-Multi-Picking the Rowa Vmax can move as many as eight packs at a time. Its operation is precise and amazingly fast: In just a few seconds, you have the medication that you requested at the counter. The Rowa Vmax takes care of many smaller tasks for you, saving time that you can use for your customers. And it does it all extremely quietly. Despite its high speed, the Rowa Vmax works almost without a sound in the background. It s a quiet helper with an average sound pressure level of Lp(m) 48.3 db (A). Only available with a TÜV seal. Our products provide considerable support for the work of a pharmacist. So it s particularly gratifying when this quality is made visible through TÜV certification. The Rowa Vmax is the only system of its kind to carry the GS mark from TÜV. For our customers, that means they can always rely on the uniform quality and consistent safety standards of our products. And that s a promise. The Rowa Vmax. For demanding, forward-thinking pharmacists. input on the side
Rowa Vmax the highlights There are many reasons to choose a Rowa Vmax. Here are just a few of them. Rowa Vmax the highlights Compact storage, maximum capacity for the available footprint Modular construction scalable for any pharmacy Patented convenient stock input Innovative, secure, patented V-picking head technology with HD-Multi-Picking Optional second picking head Touch screen with user-friendly interface Ergonomic software including stock scanning, back-office management, expiration date capture Combined mixed and uniform storage Stores the full range of products: fast, medium and slow-moving items, additional stock, pharmacy-only product display Refrigerated items and round packs Extremely low noise level Low energy consumption: approx. 500 W/h on average TÜV and GS certification red dot design award 2010, nominated for the German Design Prize 2011
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2days That s how fast it can go: 2 days are needed to set up a Rowa Smart system. Then it is immediately ready to be used and ready to simplify work in a pharmacy. Really smart.
The Rowa Smart system. Experience enables the right design. 14 15 We distilled the quintessence from 4,000 systems and 16 years of experience: the Rowa Smart system. Rowa Smart has everything you need for automated storage no more and no less. Available in standardized sizes directly from the warehouse, it automates your operations in a quick and uncomplicated manner. And it pays for itself faster than you may think. 1 system for all. Thanks to standardization, we were able to achieve a particularly good price/performance ratio for the Rowa Smart. As a result, automation with Rowa Smart also pays off for pharmacies for which an automated storage and dispensing system was previously not financially worthwhile. It s an investment that pays off. Fixed sizes. The Rowa Smart system is available in standardized sizes. They were defined based on the needs of the market. With its dimensions, the Rowa Smart fits into almost any pharmacy. In short: It s smart and compact. 4,000 projects worth of experience. The Rowa Smart system is the youngest member of the Rowa product family, and its parentage is quite impressive. It builds on the concentrated experience gained in over 4,000 successful automation projects. As a result, the Rowa Smart system is equipped with all the advantages of an automated stockhandling system. Countless benefits. The Rowa Smart system stands for a high level of efficiency and profitability. With its compact footprint, the system replaces your drawer units, thus saving space, time and resources. The Rowa Smart system. For smart users.
2 movements Handgriffe Empty the wholesaler s box. Start Rowa ProLog. That s it. Großhandelskiste auskippen, ProLog starten - mit ProLog ist die Einlagerung neuer Ware The manual part of new stock input can be done in seconds sekundenschnell erledigt. with ProLog. A customized level of automation? Whatever you need. You can decide just what tasks your Rowa system should handle for you. That s possible because the level of automation of our systems can be set individually exactly what you need for your pharmacy.
16 17 Rowa refrigerated unit Rowa iprolog Integrated, fully automated stock input You generally know exactly what a product has to be able to do. Experience tells us, however, that these needs and expectations can change over time. With that in mind, it's good to know that Rowa automation systems can adapt to every change your pharmacy goes through. Thanks to their modular design, they can easily be expanded and updated with additional equipment. The only benchmark for that: your pharmacy. Stay cool: with the Rowa refrigerated unit. Some medications must be stored at a constantly low temperature. The Rowa refrigerated unit recognizes when stocks are input whether they need to be cooled or not. The Rowa Vmax automatically sorts packs that must be kept cool directly into the integrated refrigerated unit. Saving time by pressing a button: with the Rowa ProLog system. To make it as simple as possible to input new stock, we developed the ProLog system, a system that takes care of inputting stock automatically, quickly and efficiently. The boxes from the wholesaler are simply emptied into the system, and ProLog takes care of the rest. Loading can take place anywhere: directly at the system, separately from the system using Rowa conveyor technology or even on a different floor. Integrated stock input: the Rowa iprolog system. The iprolog system enables fully automated stock input without additional equipment. That s because the iprolog input system is integrated directly in the Rowa Vmax. As a result, no external solutions are necessary. A flap is opened and the new stock poured in; the system takes care of the rest. Easy, uncomplicated and quick. Getting there quickly: with customized conveyor technology. With a Rowa system, you always make the best possible use of the space offered by your pharmacy. Our machines can be placed where you have room for them. And if this requires the use of conveyor systems, we have a solution for that, too. The required medications are transported through your pharmacy using specially developed conveyor belts, chutes and lifts quickly and directly to you. And to your customers.
6 seconds In just 6 seconds, Rowa Label prints a patient-specific label and affixes it to the proper medication. Quick and accurate: a very practical service. For you. And for your customers. The Rowa automation systems can work for you and your customers around the clock. Besides storing medications, they also offer additional services automatically.
18 19 The most important thing for a healthy pharmacy: satisfied customers. That s why Rowa technologies are not just a great help for pharmacists they also enable services that your customers will appreciate. Individualized labels: Rowa Label. Rowa Label is an especially practical and useful addition for maintaining an overview, particularly for larger orders from retirement homes, for example. The fully automatic system labels medication packs, printing all key information on the labels: how the medication is to be taken, information from the pharmacy IT system and, of course, the pharmacy logo. That is customer focus at an advanced level. From the bottom to the top: the cleaning module. The cleaning module cleans the system s glass shelves, removing the paper dust that can result when medication boxes rub together. All you have to do is tap the touchscreen of the Rowa Vmax, and the cleaner goes to work. And the inside of your Rowa Vmax is clean as a whistle. Service around the clock: Rowa Visavia. Visavia can be many things, all at once: an order collection terminal, a self-service point for non-pharmacy items and a consultation terminal for pharmacy-only and prescriptiononly medications. It lets pharmacies offer their customers 24-hour service. Due to the differing legal situations within Europe, the ways in which the Visavia system can be used by pharmacies vary. Picking bulk orders: with the Rowa Box-System. The Rowa Box-System automates the steps that lie between an order and the finished, filled box. It handles larger orders, too, quickly and trouble-free such as orders from retirement homes and hospitals or, especially for hospital pharmacies, picking for individual departments. The system gets the information it needs from the pharmacy IT system. Working order by order, it picks the necessary packs, labels them and places them in boxes together. From the order to delivery, it s automatic and reliable. Consulting and dispensing terminal Rowa Visavia Rowa cleaning module
20 21 Perfect planning, before the system starts operation. No matter whether you are completely redesigning your pharmacy or modernizing your current medication storage system, we can adapt your Rowa automation system to make it a perfect fit for your pharmacy. In accordance with your wishes and our experience. The modular design of the Rowa automation systems gives you a whole range of ways to customize your machine from quickly installed, compact solutions to large, multiple machines for hospital pharmacies, online pharmacies or wholesalers. We work with you to plan a system that makes the most economic sense for you and to develop a customized automation concept that meets your needs. You will like the result. there and plan until we have found the ideal solution. Together. The entire machine, including any necessary conveyor systems, is then integrated in your pharmacy s layout with the help of a 3D drawing. After all, we want your completed system to work exactly the way you expect it to: perfectly. Not an accident the perfect plan. Based on your stock levels and frequency analyses, your personal advisor determines the size of your machine. Your advisor is your dependable contact until your system goes into operation. Together with architects, interior designers and IT providers, we see to it that you get the result you want. We also visit your pharmacy, take measure of the situation The Rowa system is integrated into the pharmacy ground plan in 3D. Visualizations and 3D drawings are used to get a graphic impression of the look and feel of the pharmacy in advance. These views also clarify the positioning of the conveyor technology and the dispensing points.
You can count on having one permanent contact. From the time you place your order until you start operations. 1 contact person
Local Service Points Our local distributors ensure that service is available on site; they are on your premises very quickly when needed. As a result, you can count on optimal customer care internationally, too.
22 23 There for you: our service. Our local distributors handle things right on site, making sure your systems operate reliably. What that means is: You can depend on us at all times. The most important thing about an automated storage system is that it has to operate at a constantly high level. That is why we continue to address your questions and concerns after your storage and dispensing system has been installed. After all, it is vital that you can depend on your Rowa automation system at all times. Our local distributors and their service technicians ensure fast on-site help and thus guarantee that your system will continue to function as designed. In addition to solving technical problems, we are also happy to support you in your daily work with our systems. Trained staff. The customer service people of our local distributors are there for you at all times, of course. However, it is equally important that the employees in your pharmacy are well acquainted with the system. That is why there is intensive training in the operation of your system after it is installed. Your experience helps, too. It s not just our experience that we build into every new product it s yours, too. The pharmacists themselves are the ones who test our systems every day in practical use. For that reason, it is important to us that we incorporate your experience and your feedback in the further development of our new systems. Together with you, we can continue to create new technologies that make the work of your pharmacy even better. So that you can depend on our systems tomorrow as well as you can today. Comprehensive Thanks to its comprehensive service network, technicians can be on site with the customer very quickly.
CareFusion Germany 326 GmbH Rowastraße D-53539 Kelberg Germany +49 2692 92 06 0 tel +49 2692 92 06 1299 fax CareFusion International Headquarters A-One Business Centre Zone d activitiés Vers-la-Pièce no 10 CH-1180 Rolle Switzerland +41 21 556 30 00 tel +41 21 556 30 99 fax For additional information please visit carefusion.com/rowa carefusion.comcarefusion Germany 326 C 2012 CareFusion Corporation or one of its subsidiaries. All rights reserved. CareFusion, the CareFusion logo, Rowa, Vmax, Rowa Smart, ProLog, iprolog, Visavia and HD-Multi-Picking are trademarks or registered trademarks of CareFusion Corporation or one of its subsidiaries. 9001034, 0000CF01475