Exploring the PROCESS. Excellence. Apostolos Tsoubris Executive Director, ICAP Group Management Consulting, Private Sector

Transcription

1 Exploring the PROCESS Excellence Apostolos Tsoubris Executive Director, ICAP Group Management Consulting, Private Sector

2 Technology transforms markets & business Mc Kinsey Center for Business Technology 2

3 A New Generation of Digital Engagement Intuitive, Anytime, Anywhere E M P L O Y E E S C U S TO M E R S P A R T N E R S Mobile Social Big Data Cloud Systems of Record 3

4 The Road to the Digital Enterprise Transformation through IT Portfolio Management Alignment through Collaboration and Process Analysis Agility through Integration and Process Automation Visibility by Putting a Face to Data Responsiveness through Real-time Solutions 4

5 Designing Differentiating Solutions E M P L O Y E E S C U S TO M E R S P A R T N E R S ALIGNMENT Through Collaborative Process Analysis Enable collaboration of all stakeholders Participate and contribute Create clear requirements Systems of Record 5

6 Creating Differentiating Solutions E M P L O Y E E S C U S TO M E R S P A R T N E R S AGILITY Through Process Automation & Integration Create new agile applications Leverage existing IT investments Respond faster to change Systems of Record 6

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8 Create an Agility Layer to enable the Digital Organization Business Process Management: Link strategy & resources e.g. Orderto-cash Inquiry processing Process Intelligence Process logic (BPM) Offer processing Order processing Shipping Billing Process & Integration ESB (Integration logic) New services (Business logic) Application Platform 8

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10 Referenced Business Benefits Achieve Business Transparency Transparent view on global FI/CO business and SAP ERP solution Improved process and IT system transparency Increase Process Agility 10 New Business Rollout savings of approximately 30% per rollout-project Reached twice as fast order confirmation

11 Referenced Business Benefits Increase Efficiency Enhance Quality Reduced overall shipping and logistics costs by 17%. 20% reduction of IT running costs BPA as foundation for implementation and testing Optimization of production and production planning 11

12 Kneipp The health pioneer Sebastian Kneipp s lifelong study of naturopathic medicine formed the foundation in 1891 for the origin & development of the Kneipp Group. Headquartered in Wurzburg, Germany, today Kneipp is an international operation with subsidiaries and distribution partners in over 22 countries and 700 employees worldwide. A modern health brand with traditional values Opportunity With ever growing internationalization and thus tougher competition, it became clear to Kneipp that its existing businesses processes, ERP and integration solutions were becoming inadequate. Kneipp wanted to improve transparency and business control across the entire enterprise. The well established company also needed a more efficient way of monitoring its business processes and reacting quickly and flexibly to changes in the market. 30% Reduced Effort for new product launch Robust, fast processing of 2,000+ orders per day High-performance, automated EDI exchange with business partners, top service levels Result A multi-year, phased transformation to become a process driven organization and improve their business flexibility, to streamline their organization into three main business processes transparent enterprise-wide. Using ARIS Platform & webmethods Business Process Management Suite (BPMS) Kneipp realized faster product innovation and built new sales channels, including an online store. End-to-end control of business processes across the entire enterprise and processes are directly integrated with their business partners using webmethods B2B 12

13 ANZAG ANZAG, based in Frankfurt, Germany, is one the largest pharmaceutical wholesalers in Germany. With 24 facilities, ANZAG features the sector s most extensive distribution network. In addition, ANZAG has several subsidiaries and holds stakes in multiple healthcare logistics and information services companies. Opportunity Identifying new ways for pharmacists to streamline and simplify availability checks and order processes so that they can devote more time and attention to their customers. >Just 4 drug availability checks in 60 save pharmacists more than 1 hour a day > 11M product availability requests processed a month > Online checks completed in seconds, thanks to reliable inventory control system Result Using a solution built with Software AG s Adabas, Natural and webmethods EntireX, pharmacists can submit an availability request directly to the ANZAG inventory control system using their local pharmacy software all at the push of a button. They also can place an order immediately if the item is in stock. 13

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16 Summarizing - Recommendations Leverage existing business logic, IT systems and services Maintain Investments Exploit leading edge integration platforms Eliminate Inefficiencies Deploy the latest big data and big memory platforms All your business data realized Deliver that data in real time Easy Decision-making Map out, model and execute fully digital business work across the organization. 16

17 Strategy Consulting Customer Strategy & Analytics Risk, Compliance & Finance Sales & Marketing Analytics Operational Excellence & Performance Improvement Data Insights & Predictive Analytics D&B Data Credit Rating Trade X Data Business Info Open Data Customer Data Enabling Technologies 17 Thank you!