800.477.5466 914.694.2222 www.redoaktrans.com
CHAUFFEURED Red Oak Transportation has become Westchester s premier corporate and leisure limousine services by offering a range of vehicles and a standard of service beyond what others offer. All of our chauffeurs are professionals, as are our experienced and courteous support staff. Most important, all uphold our 77 year tradition of going out of our way to satisfy every client, every day. Red Oak Transportation received the 2008 Westchester Business Council s Family Success Award and was recognized as the Best Car Service in the 2012 Best of Westchester. Red Oak Transportation operates a diverse fleet of vehicles from our state-of-the-art facility, ranging from Lincoln and Cadillac sedans, premium Lexus sedans, stretch limousines, SUV s, Executive vans, Van Terras, shuttle buses and our new mini-coach. Our office is staffed 24/7/365. Our chauffeurs are on-staff and uniformed professionals. The hands-on approach of our owners and managers allows Red Oak Transportation to offer a full range of vehicles and diversified services with the personal touch of an in-house travel coordinator. We accept all major credit cards; corporate and personal accounts are welcome. Whether it s an airport transfer, corporate event, group outing, road show, or social event, let our dedicated staff of industry professionals focus on getting you to your destination in safety and comfort. Whenever you are traveling, put yourself in the hands of the experts who have been providing professional ground transportation service for three generations. Red Oak Transportation, the professionals who go the extra mile.
SEDAN Lincoln MKT sedans with seating for 4 passengers, AWD, wifi and large luggage area. SUV Chevrolet Suburban with seating for 7 passengers, AWD, wifi and large luggage area. VAN Ford E-350 XLT Series with bench seat configuration. NYS Department of Transportation certified. Seats up to 10 passengers with luggage and 14 passengers without luggage. 6 AND 8-PASS. STRETCH LIMO 72 and 120 stretched Lincoln Town Car and MKT with opposing leather bench seating or J-seat opposite bar/refreshment area. Luxurious amenities including privacy partition, flat panel TV, DVD, passenger controls for a/c, heat and interior ambient lighting. 11-PASS. MERCEDES BENZ SPRINTER VAN Three rows of bench seating with rear luggage area. Auxiliary a/c and heat with raised roof for maximum comfort. Incomparable Mercedes Benz quality. 12-PASS. LIMO VAN TERRA Elegant leather perimeter seating with a bar set-up available. Rear audio/cd controls with auxiliary input for ipod and two flat panel TV s with DVD; 32 rear monitor has input for laptop attachment. Cabin lighting and full headroom clearance throughout provides optimum comfort. CHAUFFEURED 13-PASS. VAN TERRA Captain s Chair reclining seats with center aisle and large separate luggage compartment. Dual A/C and heat, power ports at each seat and full headroom throughout for maximum comfort. 24-PASS. SHUTTLE BUS Individual seats with center aisle. This vehicle does not have a luggage compartment. 27-PASS. MINI BUS Leather trimmed Captain s Chair reclining seats with center aisle and large portioned luggage compartment. Flat panel TV with DVD and overhead storage compartment for maximum comfort. 33-PASS. MINI BUS Captain s Chair reclining seats with center aisle and two tables with opposing seating. Flat panel TV with DVD and large portioned luggage compartment. 38-PASS. MINI COACH BUS Captain s chair reclining seats with center aisle and luggage compartment underneath. Lavatory equipped. Tour guide jump seat, P/A and A/V systems with 6 video monitors, DVD player, and 110V power strips. Individual reading lights and overhead storage compartment.
UNMATCHED SERVICE Clients ask for three things: be on time, have a clean vehicle and a professional chauffeur. With over seventy years combined experience, the knowledge passed down to the current third generation owners results in a transportation experience unmatched by other suppliers. Our on time performance is in excess of 98% and the employee training techniques passed down from generation to generation has proven to be vastly successful. From the chauffeur required black suit with company tie and signature Red Oak lapel pin, to the diversity of vehicles in our fleet, we deliver unmatched, professional service every time. GROUP EVENTS For large group events our team of specialists will make the transportation for your event worry free. Our dedicated event team will work with you to plan the transportation to best suit your every need. ON-SITE COORDINATION Whether you are having a large event or an intimate gathering, we can provide a Red Oak liaison on-site to manage and coordinate the ground transportation needs. For added security, a passenger with special needs or a VIP guest, Red Oak can supply a greeter to personally meet your party inside the airport terminal or venue and escort them to the waiting vehicle. CHAUFFEURED
CHAUFFEURED If your business depends on high quality ground transportation service across the country or around the world, a single call to Red Oak Transportation is all it takes. The benefits from this one call include: TIME SAVINGS Make just one call for you local and long distance ground transportation needs. COMFORT AND QUALITY We have painstakingly screened all our affiliate partners using our own high level of quality service as the benchmark for acceptance into our network. EFFICIENCY AND VALUE By calling, faxing, or e-mailing your reservation needs to Red Oak, you will continue to receive the same prompt, courteous, and efficient service from a familiar voice, regardless of where you are traveling. PEACE OF MIND One call allows Red Oak to worry about getting you to your location, whether business or pleasure, so you can focus on what to do when you get to your destination. SINGLE PROCESS By sending your worldwide reservation request to Red Oak, in whatever form you choose, you will receive the same high quality service as if you were traveling locally. ONE CALL-ONE VOICE
CHAUFFEURED INDUSTRY LEADING SOFTWARE Red Oak Transportation has made great strides and investment in software and technology in order to provide you the highest quality service available. We currently use the Odyssey Software by Global Ground Automation. All aspects of your experience from reservation to e-mail confirmation to final invoicing are integrated into a sophisticated, stream-lined system. In addition, the Odyssey software allows Red Oak Transportation the ability to accurately track all arriving airline flights in real-time. Furthermore, this advanced software allows us to create a detailed database with specific client information, as well as customize report to clients specification. COMMUNICATION We currently use the most efficient technology available to allow communication between the office and chauffeurs. This technology enables us to accurately transmit via e-mail or SMS any new reservation information, changes to existing reservations, and updated flight information in a secure electronic fashion. ON-LINE BOOKING TOOLS Our advanced software includes booking tools like Sabre so travel departments can continue to book online without interruption. We also have an online site for corporate administrators as well as the leisure traveler to directly book their transportation via the internet. Our online app is available for Android and ios users and will allow you to access your account and book reservations directly from your mobile device. LICENSING AUTHORITIES We are currently licensed by the following state and federal authorities: Westchester County Taxi & Limousine Commission NYC Taxi & Limousine Commission NYS Department of Transportation Federal Motor Carrier Safety Administration Red Oak Transportation, its vehicles and chauffeurs abide by the stringent rules and regulations and inspection procedures of the various licensing authorities to ensure our passengers receive the highest standard in comfort, safety and reliability. In addition, securing insurance coverage well in excess of the industry standards results in a more stringent chauffeur screening process and a very low incident rate.
LGA... JFK... EWR...HPN...NYC Armonk 101... 113... 131...50... 118 Bedford 108... 120... 138...83... 125 Briarcliff 96... 108... 126...73... 113 Bronxville 76... 88... 106...64... 93 Dobbs Ferry 88... 100... 118...64... 105 Eastchester 76... 88... 106...64... 93 Elmsford 88... 100... 118...64... 105 Harrison 88... 100... 118...64... 105 Hartsdale 88... 100... 118...64... 105 Larchmont 76... 88... 106...64... 93 Mamaroneck 76... 88... 106...64... 93 Mt. Kisco 108... 120... 138...83... 125 New Rochelle 76... 88... 106...64... 93 Pelham 76... 88... 106...64... 93 Purchase 88... 100... 118...64... 105 Rye 88... 100... 118...50... 105 Scarsdale 81... 93... 111...64... 98 Tarrytown 88... 100... 118...64... 105 Valhalla 88... 100... 118...64... 105 White Plains 88... 100... 118...64... 105 Yonkers 76... 88... 106...64... 93 NYC 89... 109... 109...114... 85 Call if you do not see your town listed. RATE INFORMATION Above sedan rates are quoted as base fares for one-way travel. Tip, toll, sales tax, STC and surcharges are additional. Prices subject to change without prior notice. CHAUFFEURED For vehicle upgrades to NYC or AREA AIRPORTS, add the following to the base rates: Premium...60.00 SUV...60.00 Van...75.00 Trips to NYC or AREA AIRPORTS in all other specialty vehicles will be billed hourly: Stretch Limo... 3-hr minimum Van Terra... 3-hr minimum Sprinter Van... 3-hr minimum Shuttle Bus... 4-hr minimum Hourly Rates Vehicle Type (3-hr minimum) Sedan...60.00 Premium Sedan...70.00 SUV or Van...75.00 Van Terra...85.00 Limo Van Terra...95.00 6-pax Black Stretch...85.00 8-pax Black Stretch...95.00 Hourly Rates by Vehicle Type (4-hr minimum) 24-pax Shuttle Bus...105.00 27-pax Mini Bus...115.00 33-pax Mini Bus...130.00 38-pax Mini Coach...150.00 HLY are billed portal to portal which means from the time the vehicle leaves the base in Port Chester until the time it returns to the base in Port Chester. Tip, toll, STC, sales tax and surcharges are additional. 1/14/2014
WAITING TIME AT AIRPORTS One hour included waiting time on all domestic and international flight arrivals is included on all airport pickups. After 1 hour from wheels down at the airport, the waiting time will be billed in increments of 30 minutes at the hourly rate for the vehicle type requested. Pickup of passengers traveling on private jets to area FBO s will be billed from the scheduled wheels down time. WAITING TIME AT RESIDENTIAL, BUSINESS AND OTHER COMMERCIAL LOCATIONS Customers are allowed 15 included minutes waiting time as a grace period from the scheduled pickup time. Thereafter, waiting time is calculated in 15 minute intervals by prorating the current hourly rate for the vehicle type requested. ADDITIONAL STOPS Charges for Additional Stops are generally $10-25 depending upon the distance traveled. Typically, stops within the same suburban town are $10 each and stops at other towns along the way are $25. The base rate charged will be that of the furthest town with the intermediate stops charged accordingly. Stops within NYC are $25. Stops in another county or borough will be charged based on the actual service. Trips to/from Manhattan below 14th Street are an additional $15 added to the base rate. EARLY MORNING SURCHARGE Trips that are scheduled for pickup between 12:00am and 5:45am incur an additional $10.00 flat fee. STC FUEL SURCHARGE Charge based on current fuel price. CHAUFFEURED HOLIDAY SURCHARGE Trips on the holidays listed below incur an additional $25.00 flat fee: Christmas Eve (starting at 4 pm) Christmas Day New Years Eve (starting at 4 pm) New Years Day Independence Day (July 4th) Memorial Day Thanksgiving Day Labor Day CHAUFFEUR GRATUITY 20% of the base fare, stops and any waiting time (if applicable). CANCELLATION POLICY Two hours advance notice is necessary for cancellation of a reservation. If the pickup location is beyond a 45 mile radius from our base in White Plains, then cancellation must be made before the established dispatch time for that call which will be greater than the two hours needed for local calls. Payments for exotic vehicles, coach and shuttle bus reservations are due in full two weeks prior to the event; no refund for payments made on these vehicles if cancelled within two weeks of the scheduled reservation. NEW YORK STATE SALES TAX Currently between 7 3/8% 8 7/8% depending upon pickup location. TOLLS Round trip tolls where applicable.