For clients that demand more from their ground transportation, we have developed the Select VIP Program

Transcription

1 SELECT VIP PROGRAM Ground Transportation For clients that demand more from their ground transportation, we have developed the Select VIP Program The needs of our corporate partners often differ from client to client. However one thing remains the same throughout; quality service and reliable transportation. Our Select VIP Program is our way of making sure of that by combining our technological abilities, customer service, and our wide ranging fleet, your needs are not only met, but exceeded every day. 1 Select VIP 2 Systems Technology 3 Customer Care 4 Fleet

2 GLOBAL POSITIONING SYSTEM Systems Technology 24 hours a day, we know exactly where each and every vehicle is located and where it is heading. Our advanced GPS systems allow us to maintain a 98% on time performance record for 8 years in a row. ON-LINE RESERVATION SYSTEM Systems Technology With Business Class Transportation, we offer multiple ways to book your trip. Either by calling our trained customer care team, or making a reservation online, Business Class Transportation assures you that you will be cared for promptly and accurately. 1 Select VIP 2 Systems Technology 3 Customer Care 4 Fleet

3 Nationwide Service 160+ cities worlwide. With Business Class, you ll rest assured no matter where you are, we ve got you covered. Whether you are in Los Angeles, New York, or Paris, all it takes is one phone call to manage transportation from anywhere to anywhere. You just tell us where you re going, we ll handle the rest. One call does it all Customer Service Professional Reliable. A personal account executive is always assigned to our VIP accounts. It s important to us that we personally manage the relationship of our clients in order to deliver the best possible service. Our Customer Care representatives take pride in taking your reservations and answering any questions 24 hours a day, 365 days a year. 1 Select VIP 2 Systems Technology 3 Customer Care 4 Fleet

4 Our Fleet Our vehicles are all state of the art, fully insured, luxurious automobiles, ready to get you where you need to go. Sedans Our Most Popular Option. Hybrid Vehicles Eco-Friendly Options Specialty Vehicles Need something else? We ll deliver. SUV With room to spare...this is just a small selection. Our fleet includes many more models including: BMW, Mercedes, Lexus, Lincoln, Cadillac and coaches in a variety of sizes. 1 Select VIP 2 Systems Technology 3 Customer Care 4 Fleet

5 AIRPORTS NYC Black Car Program Sample 4 Passenger Luxury Sedan Select VIP Program* Luxury Van* 6 Passenger 10 Passenger Stretch Limousine* Stretch SUV* 14 Passenger Luxury Van* 56 Passenger Mercedes Coach* airport arrivals Our dispatch center and staff will monitor your Flight arrival La Guardia to ensure your chauffeur will be waiting ahead of your JFK arrival at the pre-designated pick up area. Grace periods to Newark allow the arriving passenger to comfortably and safely enter their vehicle shall apply as Teterboro follows: Manhattan Hourly Manhattan Local 50.00/hr (2 hour min) additional charges: 75.00/hr (2 hour min) /hr (3 hour min) (3 hour min) (3 hour min) (3 hour min) TBD (4 hour min) (4 hour min) * selected prices do not include gratuity. Tolls, Waiting time, Meet Greet inside the arriving terminal, gasoline surcharge to apply during periods the National Average per gallon exceeds $3.00, No Show charge and 2% workers comp. (NY State Law, chapter 49 as of 1999). Sales tax as required by the States of New York and New Jersey shall apply where applicable. Gratuity does not apply to Black Car sedan service unless used by the hour (As Directed), it does however apply when ordering any other type of vehicle and/or VIP Select Program. A service charge of $3.00 per ride/voucher is added to every sedan / BlackCar Program call. An STC charge of $10.00 per call applies to VIP select service. grace periods At the Airports: LGA / JFK / EWR Airports: A 30-minute grace period from the scheduled arrival time shall apply to all domestic flights and a 45-minute Grace Period for all international flights In Manhattan: A 10 minute grace period for all Reservations shall apply.

6 we do it better. Proffesional Chauffeurs Fully screened, meticulously managed and trained in the Transportation Certification program Dedicated Customer Care Account Executives are assigned to personally manage the relationship with you and your organization. Online Reservations Billing We offer Customized Reporting for downloading and distribution of reports within your organization as well as secure on-line reservation to meet your security and clearance access to the account. Global Positioning Systems Fleet Control, Vehicle Tracking Navigation Systems Company Compliance Guidelines We adhere to all guidelines regarding authorization for use of service. Customized Biling We have solutions to meet your specific requirements enable you to control costs Incident Resolution It s rare, but sometimes things go wrong. Our processes and procedures, as well as corrective measures are fully executed within 24 hours from the time of concern or complaint. On Site Staffing We offer on-site staff of coordinators and dispatchers for any size event or group. let s go.

7 Business Class Limousine, for all the right reasons... Business Class Limousines is not only amongst the most technologically advanced service, utilizing the latest cutting edge technology in all aspects of our service, but also the most reliable and punctual service in the Tri-State % On-Time record for 7 consecutive years. For the past 20 years BCL philosophy has been to create and maintain an up-scale service with a focus on providing un-paralleled quality. In doing so, we developed a program with emphasis on accepting and training the best, most service oriented chauffeurs that fit this model, supported by state of the art technology that aids us in maintaining a 97.5% "On Time" record for 7 consecutive years. As the economic landscape has changed so did our rate structure, yet through it all, we continue to provide the most complete and up to date Fleet for Luxury Hybrid and Non-Hybrid Sedans, Corporate Vans, Stretch Limousines, Mercedes Benz, BMW cars and Coaches in every size and capacity in the most cost-effective and economically friendly environment Systems and technology have evolved and have become an integral part of our industry, practically every service in today s market must rely and take full advantage of the remarkable software that is commonly seen in various versions throughout the industry. Our on-going efforts and investment in technology have kept us at the forefront with remarkable abilities to cut and control cost for our clients. Having said that, it will always be the friendly, courteous and professional chauffeur that will Greet you with a smile at the Airport or place of business. We would welcome the opportunity to meet with you and devise a complete program aimed specifically at addressing your travel needs and technological requirements in the most economical and cost-effective fashion. As the economic landscape has changed so did our rate structure Please feel free to request any additional / detailed information as needed for your evaluation of our service qualifications and capabilities.

8 CORPORATE ACCOUNT AGREEMENT Company Information Company Name Date of Application Address City State ZIP Country Contact Name Title Telephone # Fax # Billing Address (if different) Name of prior transportation companies used dates (if applicable) Credit Information American Express Discover Diners Club MasterCard Visa Card Number Exp. Date Card Holder Name Signature As part of the application process, Business Class will conduct a Dun Bradstreet inquiry about your company. To expedite this process, we ask that you please provide your DB number below, or check the unknown box. DB Number Unkown Bank Reference (if requested) Bank Name Acct # Address Phone Fax # Date Opened Account Representative

9 CORPORATE ACCOUNT AGREEMENT Billing Methods Please choose one: Unrestriced: No Voucher, VIP Card or Credit Card required. Our Driver is authorized to issue a voucher. This method is recommended for small companies. Any person calling our dispatch office with access to your account number will be furnished with service. The driver shall issue a voucher and the company is resposible for payment. Restricted: Trade References Terms Conditions of Service All passengers must present a pre-printed voucher or VIP Card* to the driver upon entering the vehicle. * We will issue a VIP Card with imprint of your company name, account number to all persons designate, in writing, You can also designate an access/pin, cost center, department or VIP Code number for online reservation; on line review your rides/bill and customized account information. The driver will take an imprint of the card on the voucher and a copy will be handed to the passenger. VIP Cards may be used to authorize travel by other individuals but the operator must be notified of this at the time the service is requested. If the passenger does not have pre-printed voucher, a VIP Card or previous authorization by a VIP Cardholder, we will deny service to that individual. Please identify two (2) Credite/Trade References. include name, address, and phone number Account hereby authorizes the Company to verify all information provided on this application, including obtaining a credit report from an outside agency. Acceptance of this credit is given to customer by issuing an account number. Account is responsible for all rides taken with the pre-printed vouchers under Account s name and/or account number received by the Company. If account vouchers are lost or stolen, notify the Company immediately, in writing. Customer is responsible for payment if the above procedure is not followed. Account agrees to pay rate set forth in the Company s rate book*, together with a $5.00 per voucher processing and handling fee, 20% gratuity, as well as all out-of-pocket disbursements and telephone charges. The rate book and charges may be increased or changed upon 30 days written notice, Customer agrees to pay any and all taxes, assessments and/or surcharges imposed or which may thereafter be imposed by governmental and regulatory authorities. Account agrees that it will pay the invoices upon receipt. A fee equal to 1.5% per month is applied on late payments. If the Account is referred for collections, Account shall be responsible to pay all costs of collections. The signatory warrants that he/she is authorized to enter this agreement on behalf of the customer and that the name listed will assume all financial obligations incurred on the account. Authorized Name Title Signature Date Please your application to [email protected], or fax it to Thank you. We will process your application, and your account executive will contact you within three business days.