P.I.D (Property Information Document) 34 Paul Street, London, E15 4QA August 2015 Contents 1. Contact information... 2 2. Internet... 3 3. Heating... 4 3.1. Steps to try which may resolve potential problems... Error! Bookmark not defined. 3.1.1. Re-pressurising the boiler... 5 4. Cleaning... 6 5. Appliances... 8 6. Meters... 10 6.1. Gas meter... 10 6.2. Electric meter... 10 7. The building manager... 11 8. Parking... 12 9. Potential problems... 14 9.1. British Gas Insurance.... 14 9.2. Plumbing/ blockage... Error! Bookmark not defined. 9.3. Humidity or dampness... Error! Bookmark not defined. 9.4. Miscellaneous... Error! Bookmark not defined. 10. Emergencies... 16 10.1. Flooding... 16 10.2. Electrical emergency... 16 10.3. Gas emergency... 17 10.4. Fire emergency... 18
1. Contact information Matter Contact Email Telephone Mobile Rent & contract issues Maintenance issues Administrative issues Alex Dehayen Andrea Stangoni Amy Vincent alex.dehayen@pisoria.com 0208 709 8125 0777 972 8585 andrea.stangoni@pisoria.com 0208 709 8123 07709 036 059 amy.vincent@pisoria.com 0208 709 8121 N/A Our offices are located at: 101 Roman Road, London, E2 0QN Our office opening hours are: 10am 6pm, Monday Friday
2. Internet Your Wi-Fi network name is: 34 Paul St The Wi-Fi password is: Pisoria1. The Wi-Fi router is locate: Entrance Hall/ left side to the main door. The internet service provider is Utility Warehouse. Any problems with the internet service must be addressed by the tenants with the internet service provider directly, using the following information: Contact Number: 0844 815 7777 0208 955 5555 Account number: 69651759 Year: 1979 Password: Pisoria1 Utility Warehouse technical support line are open Monday- Friday 9am 8pm / Saturday 9am 4.30pm Internet responsibilities Pisoria Pay bills relating to broadband use. The broadband supply is on an unlimited contract, but this is subject to a fair and reasonable use clause. If excess charges are incurred due to a breach of the fair and reasonable use clause, Pisoria will not be responsible for paying the excess charges. Provide account details to enable Tenants to discuss and resolve any problems with the functioning of Broadband directly with the supplier. Tenant Make use of the broadband service for reasonable domestic purposes. If the supplier s fair and reasonable use clause is breached, the Tenants will be responsible for paying the excess charges. If the Tenant responsible for the breach can be identified with certainty, that Tenant will be charged in full. If it is not possible to determine who has caused the breach, the charge will be split equally amongst the Tenants. To deal directly with the broadband supplier to resolve any issues arising in the broadband service using the helpline number and account details provided.
3. Heating 3.1. Boiler The boiler is located inside the cupboard outside of the house, Left hand side of the main door. Make: Vaillant Model: Using the boiler controls, you can turn on and off the supply Of hot water to the taps and the radiators. It can also be used to Program the times at which the heating system will automatically turn on and off. For further instructions on the use of your boiler please consult the manual, which is available here: [Link] A copy of the manual is available on request from Pisoria. 3.2. Thermostat The thermostat is located on the wall in the entrance hall On the right hand side The thermostat controls the temperature at which the radiators In the flat will turn on and off. Make: Sunvic Model: For further instructions on the use of your thermostat please consult the manual, which is available here: [Link]
A copy of the manual is available on request from Pisoria. For the radiators to work, you must also ensure that the radiator valves are opened, by turning them anticlockwise. 3.3. Potential problems and solution 3.3.1. Re-pressurising the boiler To increase the pressure you need to turn the black nob (below) a ¼ turn either way. You should hear some noise. Turn the black nob back to the centre when the pressure gauge reaches 1 to 1.5 bar https://www.youtube.com/watch?v=ivug0sppofs 3.3.2. Bleeding the radiators Occasionally a radiator will run cold, either at the top or bottom. This sometimes results in air being trapped in the radiator or system. To find out how bleed the radiators, please, follow this simple link: http://www.wikihow.com/bleed-a-radiator 3.4. Heating Responsibilities Heating responsibilities Pisoria Pay gas bills relating to appropriate and reasonable use of the heating facilities. Pisoria may revert to a rent plus bills arrangement in the event that bills are exceptionally high. Send a skilled tradesman to repair any malfunctions within the heating system boiler and radiators. Tenant Ensure appropriate and reasonable use of the heating facilities: - ensuring heating is turned off when no one is in the Property; - using the thermostat and heating timer appropriately to aid reasonable use and turning off of heating when no one is present in the property. Perform simple heating system maintenance, which does not relate to the fixing of malfunctions or problems, but enables continued uninterrupted usage of the heating system. For example, bleeding radiators when required: - video: http://www.youtube.com/watch?v=pde7o8nvuxi - text: http://www.homeserve.com/help-advice/boilerheating/how-to-bleed-a-radiator.aspx
4. Cleaning 4.1. Info The cleaning service in your flat is provided by Clean and Glow. Cleaning will be provided for 2 hours every 2 weeks. Whilst every effort will be made to provide you with an uninterrupted cleaning service, this cannot be guaranteed. The following table summarises the cleaning service that will be provided: Room Cleaning Kitchen Floor Skirting Surfaces Hob Inside of oven Inside of microwave Inside cupboards, where accessible Sink Inside of windows Radiators Appliances Mirrors Lounge Floor Skirting Vacuum any carpeted areas Mirrors Surfaces/ tables Chairs Ornaments Radiators Inside of windows Bathroom Floor Shower cabinet Sink Toilet Mirrors Tiles/ surfaces Taps Hallways/ stairs Bedrooms Floor Skirting Vacuum any carpeted areas No cleaning Mirrors
Should you wish to make any specific arrangements with your cleaner, for example, the day and time that they should visit, or any specific tasks they should perform, then please contact Clean and Glow directly to request those arrangements on the details provided above and below. Maryse: 07508 651 967, maryse@cleanandglow.co.uk
4.2. Cleaning Responsibilities Cleaning responsibilities Pisoria To pay the cleaner to attend to clean the communal areas of the flat fortnightly. To provide a cleaner to ASSIST tenants in their own responsibility to keep the flat clean and tidy. Occasionally, due to holiday or illness, the cleaner may be unable to attend. On such occasions Pisoria will make every effort to arrange a replacement cleaner, but cannot guarantee an uninterrupted cleaning service on all occasions. To provide cleaning equipment (e.g. hoover, mop, bucket) for the cleaner to use. Tenant To pay the cleaner for any additional services requested directly for example, cleaning of bedrooms, ironing etc. To maintain the flat at a clean and tidy condition at all times. 5. Appliances 5.1. List of Appliances The following table list the appliances that are available in your property, along with a link (where applicable) to where you can find an instruction manual for the appliance. Other instruction manuals may be available on request from Pisoria: Appliance Make Model Serial # Manual Washing Machine Indesit IWDC 6125 50603804 http://www.indesit.co.uk/indesit/_p df/manuals/19507398804_uk.pdf Dish Washer Kenwood KDW60S12 1514 S/N 027797 http://www.partmaster.co.uk/imag es/mediator/90/instruction%20man ua%20-%20kdw60s12.pdf Oven Lamona LAM3208 51900420 https://www.howdens.com/media/l ibrary/pdf/1908.pdf Extractor Lamona HJA2480 369004801515 1718 https://www.howdens.com/media/l ibrary/pdf/1845.pdf Fridge Indesit WV35YT 11223K271009 76 Freezer Logik LUF50S13 1450003979 http://www.partmaster.co.uk/imag es/mediator/245/service%20manua l%20-%20luf50s13.pdf Boiler Vaillant T.V.
5.2. Responsibilities Responsibilities Pisoria Arrange for a tradesman to attend to repair or replace any non-functioning appliances. Pisoria is not responsible for any damage caused through use of an appliance. For example, Pisoria is not responsible for any damage to clothes caused by use of the washing machine. Tenant Inform Pisoria at the earliest possibility of any malfunctions or problems in the operation of appliances or when significant changes to appliance performance indicate that a problem or malfunction may be imminent. Be present at the Property to allow access for any tradesman attending to inspect and repair or replace appliances. Pisoria will arrange a convenient time for these attendances, within the restrictions of availability of the tradesman. Ensure appliances are kept clean. Ensure appliances are kept in good working order by performing standard ongoing maintenance. For example providing and changing hoover bags, providing and using dishwasher salt and rinse aid (warning lights on dishwasher indicate when required). Use appliances correctly and appropriately, and not in a manner likely to cause damage to them. The Tenants may be charged by Pisoria for any costs incurred in repairing damaged caused as a result of Tenants failing to fulfil these responsibilities (as determined by the opinion of a skilled tradesman). For example, but restricted to: - items (e.g. coins, loose buttons) in a washing load blocking the washing machine filter. If the Tenant responsible for the damage can be identified with certainty, that Tenant will be charged in full for the repair. If it is not possible to determine who has caused the damage, the charge will be split equally amongst the Tenants.
6. Meters 6.1. Gas meter The gas meter is located in Bedroom one,inside the cupboard under the window. To read the meter, use only the white numbers. Ignore any numbers in red. Ignore any numbers after a decimal point. The meter reading in the following example is 6653 and is from an Imperial meter (identified on your meter with ft³). note that there are four numbers for this reading: https://www.utilitywarehouse.co.uk/files/terms/how%20to%20read%20your%20meter.pd f] 6.2. Electric meter The electric meter is located inside the mini cupboard on the wall in the entrance hall. Some meters have a digital display and you may need to press a button to display the reading(s). There may be more information displayed than just the reading (eg. time or date). Just report the number displayed. https://www.utilitywarehouse.co.uk/files/terms/how%20to%20read%20your%20meter.pd f] 6.3. Meter Responsibilities Meter responsibilities Pisoria To inform the Tenants when a meter reading is required. Tenant To provide all meter readings promptly, and accurately, when requested by Pisoria to do so.
7. The building manager The building in which your flat is located is managed by Newham. For problems occurring in your building, outside of the boundaries of your flat, you should contact the building manager directly to resolve. You can find various useful contact information for the building manager here: http://www.newham.gov.uk/pages/index.aspx
8. Parking NewHam offers different types of Parking Permit that may suit for your needs. To order a proper Parking Permit, please see the follow link: Apply for a resident parking permit: http://www.newham.gov.uk/pages/servicechild/resident-parking-permits.aspx Resident visitor parking permits: http://www.newham.gov.uk/pages/servicechild/resident-visitor-parking-permits.aspx
9. Safety Devices 9.1. Smoke Alarm. In your flat there is one smoke alarm. It is located on the ceiling in the hallway. Please, test it weekly. Further information can be found in the manual following the link: http://tv.manualsonline.com/manuals/mfg/kidde/i9040.html?p=2 9.2. Heat Detector. A Heat Detector is installed in the kitchen, on the ceiling, above the oven/cooker. A Heat Detector is a fire alarm device designed to Respond when the convected thermal energy of a fire increases the temperature of a heat sensitive element. The Heat Detector installed in your flat is shown in the image Aside. Please, test it every week. Further information can be found in the manual: 9.3. Carbon Monoxide Detector. A Carbon Monoxide Detector is installed in you flat close to the boiler, outside, right and side to the entrance. Carbon monoxide is an odourless, colourless, and tasteless gas that is near impossible to identify without a proper detector. A Carbon monoxide detectors sound an alarm when they sense a certain amount of carbon monoxide in the air over time. Please, test it weekly Further information can be found in the manual: http://firstalert.co.uk/wpcontent/uploads/2011/10/ha300ce2.pdf http://www.kiddesafetyeurope.co.uk/documents/2530-7202-02_7co(caravans).pdf
10. Potential problems 10.1 British Gas Insurance. Pisoria is covered by a British Gas insurance policy. What does British Gas Insurance Covers? British Gas covers plumbing, heating and leaking problem. Once you are sure to have checked this PID and you have not been able to fix the problem by yourself, please contact them for further information or to arrange an appointment with an engineer. We have all of their services except from Gas Appliance, Kitchen Appliance. Please, follow the link bellow to get in the specific what does the policy cover: https://www.britishgas.co.uk/content/dam/british-gas/products-andservices/landlords/homecare%20range%20terms%20and%20conditions.pdf In case of any enquiries or emergencies where British Gas would need to be contacted, please call their Multi Premise Team on 0800 107 7797. When calling British Gas, they may ask for the following details, please make sure you take note of the following for future reference: -Your flat address including postcode -Account holder: Pisoria Ltd -Multi-Premise Account Number: 1610734684 If an issue seems to be one you can maybe resolve yourself, please take a look at your Property Information Documents and follow any necessary steps stated on the document to solve the issue. 10.2 Plumbing/ blockage The plumbing at the property (toilet, sinks and shower) is presented to you free from internal blockages, and you are responsible for ensuring that this plumbing remains clear of blockages. Only toilet paper should be flushed down the toilet. Blockages can be caused by items (natural or otherwise) becoming lodged in pipework, or by the slow build-up of materials like paper, hair, or other natural materials. You are responsible for ensuring that no such blockages develop in the plumbing. You can ensure this by regularly using an unblocking product, such as Mr Muscle: Kitchen/ Bath Drain Gel, or similar product available from supermarkets or corner shops. Regular use of these products should prevent slow-build up blockages. If you experience any problems that require professional help, please contact: Power Drainage and Plumbing: Ray Sultana on : 07760 625 950
What to do in the event of a blockage: If for sanitary reasons the blockage urgently needs to be removed as soon as possible then please contact an emergency plumber. If the blockage is not an emergency then please contact British Gas. Some minor blockages can also be resolved using a plunger which the tenants are responsible for attempting themselves in the first instance. The tenants may call a plumber, or emergency plumber, themselves directly and meet the costs of that plumber themselves. If called in an emergency (short-notice situations,), the call-out charges are around 50 for a callout and 95 per hour or part hour of work required thereafter.- If the tenants ask Pisoria to make arrangements with a plumber to clear a blockage, Pisoria will use the plumbers listed here (or suitable similar alternatives if these plumbers are not available) and the tenants will be recharged at the full call-out rate, and an additional arrangement fee of 30 + VAT. The example rates quoted here are purely illustrative. Internal blockages are entirely avoidable by taking the precautions described in this document, and by the reasonable and appropriate use of the plumbed facilities. Therefore, if a plumber or emergency plumber is required, the cost of the plumber must be met by the tenants, unless they can evidence (by said plumber s report, which must be emailed to the landlord) that the blockage was unavoidable. British Gas Emergency services: 0800 111 999 GENERAL PLUMBING PROBLEMS - Vincent: (07931809574) EMERGENCY OR SEVERE BLOCKAGES Ray Sultana: (07760 625 950) 10.3 Humidity or dampness For further instructions on how to prevent mould and dampness, please consult the manual, which is available here:.1. http://www.towerhamletshomes.org.uk/pdf/mouldandcondensation.pdf.2. http://www.epa.gov/mold/moldguide.html 10.4. Miscellaneous Please keep us informed if any of the sealant around the shower or sinks have come away to avoid further water damage to other furnishings/areas. Tenants are responsible for replacing light-bulbs.
11. Emergencies 11.1. Flooding What should you do? Attempt to turn of the water supply to the whole property, or the affected area The main stopcock is located in Bedroom 3, under the boiler, as shown in the pictures below: INSERT IMAGE On Each pipe close to every water supply, there is a valve (as reported in the picture bellow) which should be turned ¼ clockwise in case of flooding Who should you contact? If you are not able to contact a member of staff at Pisoria, it may be necessary to contact an emergency plumber directly: British Gas emergency services: 0800 111 999 JD Plumbing: Joe on 07940 640 191, or 0208 776 0574 (either number 24 hours) Plumbers24: Martin on 07510 814 311, or John on 07541 001313 (available 24 hours) www.plumbers24hours.co.uk
11.2. Electrical emergency What should you do? Flips box is located in the cupboard in the hall, above the Electric Meter. If any of the electrics stop working, check that none of the switches are down in the fuse box. If it is down, just push the button in how indicate in the picture bellow: Who should you contact? British Gas emergency services: 0800 111 999 Andrea Stangoni: 07709 036059 Alex Dehayen: 0777 972 8585 If you are not able to contact a member of staff at Pisoria, it may be necessary to contact an emergency electrician directly, to stop the flooding, for example: Mach1 Emergencies: 0800 077 37 88 Pimlico electrics: 020 3468 6164 11.3. Gas emergency What should you do? If you smell gas, first check that the oven, hobs, and any other gas appliances have their gas supply turned off. Open all doors and windows to ventilate the property. Do not turn on/off any electrical switches. Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition. If there are any electrical security entry phones/locks, please open door manually. Who should you contact? British Gas emergency services: 0800 111 999
Please also contact: Andrea Stangoni: 07709 036059 Alex Dehayen: 0777 972 8585 11.4. Fire emergency What should you do? - Leave the property quickly but safely. - Do not stop to collect other personal belongings. - Do not re-enter the building until instructed that it is safe to do so. Who should you contact? CALL FIRE BRIGADE: 999 from a landline or 112 from a mobile phone. 12. Legal Disclaimer Pisoria is providing the basic maintenance advice contained in this document to assist tenants to solve simple and common household maintenance problems themselves. However, if in any doubt about how to implement the instructions herein tenants must contact Pisoria for advice and/ or assistance. Since these represent common everyday household problems, Pisoria may recharge time and expenses to tenants if they are required. Pisoria does not take any responsibility for damage or injury occurring to tenants or property as a result of following, or attempting to follow, the guidance provided in this document.