Your Services. Repairs
|
|
- Molly Peters
- 8 years ago
- Views:
Transcription
1 Your Services Repairs
2 Request a repair This leaflet explains the level of service you can expect from us and what you should do if you need to request a repair. You can request a repair in the following ways: Request a repair online at Our easy to use online repair tool sends an straight to the Service Centre. Repair requests via the online repair tool are dealt with during office working hours, Monday to Friday Call at anytime. Our Service Centre is open from 8am until 6.30pm Monday to Friday and from 8am until 12 noon on Saturdays. Outside of these times our out of hours team will deal with emergencies Visit your local area office and use the freephone in reception or use the Customer Information Point Depending what your repair is, repairs will be completed by our in-house team within the time frames published overleaf. ihousing gives you access to track any reported repairs through our website. If you are named on the Tenancy Agreement and have a valid address then you can register by contacting us on , alternatively you can hello@citywest.org.uk. 2
3 All City West staff are required to wear identification when visiting your home. Make sure you ask to see it if it s not on display. It will have their name, job title and photograph on it. If you have any doubts, contact us on and we ll be able to confirm if they are genuine. Right first time repairs When you request a repair please give us as much detail as possible. We can then effectively plan enough time to complete the work, and make sure we bring the correct tools on the first visit. We want to provide an excellent customer experience and reduce the time needed to complete a repair. Our aim is to complete repairs in one visit, however some jobs by their nature will require more than one visit. In these instances, we will advise you how many additional visits are required. Cancel it, don t forget it! To rearrange an appointment, please call
4 Emergency Repairs Within 3 hours if a serious emergency, such as risk to safety or damage to the property - 24 hours for other emergencies These are usually repairs that, if left undone would be a danger to residents or the general public, or could cause damage to the property. Sometimes we may not be able to completely fix the problem, but we will always make it safe within 24 hours. Examples of this type of repair could be gas leaks*, hazardous electrical faults, major water leaks or bursts, or where there are security concerns. Urgent Repairs Within right to repair legislation - one, three or seven working days These are repairs that can cause disruption in a home, repairs which might affect your health, safety or security and which need to be done quickly and easily. Examples of this type of repair could be unsafe power or lighting sockets or electrical fittings, part loss of electric power, part loss of gas supply, unsecured external door or a blocked wash hand basin or bath. Routine Repairs Within ten working days These are fairly routine repairs that, if left for a long period of time could get worse and may cause further damage to the property or become a hazard. Examples of this type of repair could be a loose wash hand basin, loose taps, faulty guttering, minor plumbing repairs or internal joinery works. 4
5 Planned Repairs Within 21 working days These repairs present no immediate threat to personal safety or the structure of the home, like the replacement of a worn out fixture or fitting. Examples of this type of repair could be minor roof repairs, plastering work or replacement of worn out or faulty baths and wash hand basins. Batched Works Within 100 working days These are the repair and replacement of items that usually require pre-inspection, ordering and manufacture. It can mean larger quantities of repairs such as extensive plastering that would not be completed in the above repair timescales. If a repair cannot be completed (e.g. if materials have to be specially ordered), City West will endeavour to inform the customer of the revised timescale for completion of the work. Electrical Testing Every five to ten years (depending on the type of property) an inspection and test will be carried out to ensure the safety of electrical installations and fixed appliances. A report will be made and any defects will be corrected immediately where possible or programmed for follow on work. *If you smell gas, or suspect a gas leak, always call National Grid first on at any time, day or night. 5
6 Other Repairs Some repairs to your home are your responsibility. If a repair is your responsibility we will tell you and inform you of the cost if you would like us to complete it for you. For these jobs we will require payment in advance of work being undertaken. These include: Toilet seats Batons to fix curtain rails Curtain rails Repairs to domestic appliances such as washing machines Sealants around sinks, baths, windows (internal) or worktops Bath panels Wash hand basin or bath plugs Chips to baths or wash hand basins Unblocking of external gullies (except communal) Work due to lost keys such as lock changes Repairs to internal doors and doorframes Skirting boards 6 Meter cupboards (above ground level) Floor and wall tiles Replacement of electrical fuses Repairs to internal alterations (home improvements) we have not approved Gates or fences unless communal areas or near a bus route, canal or railway line Paths except those to main entrances or required to access bin areas Removal of mould from walls and ceilings (For more information see our Keep your Home Free from Damp and Mould leaflet) Fixtures and fittings not installed by City West such as showers Decoration
7 We will carry out some repairs, such as blocked toilets, wash hand basins and baths, when first reported. However, if problems persist and the operative assesses that this is caused by the tenant, such as food waste blocking up drains, we may recharge for repair works. We replace some fixtures and fittings as part of our property investment programmes, using guidance set out in the Government s decent homes standard. Taking into account the quality and age of these components, City West does not accept responsibility for repairs at other times. These include: Sinks, baths or wash hand basins Kitchen units and drawers including furniture Kitchen worktops and units Windows For more information on our internal and external refurbishment programmes see our Programme Works and Major Improvement leaflet. 7
8 Our service standards What we ll do and when we ll do it There are a variety of ways to access our service, making it easy to request a repair. Our dedicated Service Centre will offer a 24 hour emergency repairs service, 365 days a year We will check at least 10% of completed repairs to monitor the quality of the work We aim to complete all categorised repairs first time When you request a repair we will offer you a convenient appointment We aim to complete repairs within publicised timescales We will tell you if an appointment needs to be changed or cancelled and will provide you with a new appointment date 8
9 How we will monitor our standards and communicate performance to you Our service standards set out the level of service you should expect from City West and we monitor our performance against the standards in a range of ways including: Customer satisfaction surveys Mystery shopping exercises Customer inspections Audits of how we delivered services We publish our performance on our customer website every 3 months and throughout the year in various publications. We review the standards every 2 years in consultation with customers to ensure they continue to meet their needs and expectations. 9
10 Getting in touch numbers are charged at local call rates from both landline and mobile phones and can also be deducted from any inclusive free minutes you may have. This means it should cost you less to call us from a mobile. hello@citywest.org.uk Large print, audio and braille formats can be requested by phone or Français Polski We are a group member RepairsV6June15
Our repairs and maintenance service
Your repairs Being a GHA tenant gives you special rights when it comes to getting things fixed. This is called your Right to Repair. Here you ll find all you need to know about that, and much more. If
More informationA Guide to Repairs & Maintenance
A Guide to Repairs & Maintenance your local housing provider www.ssha.co.uk V 1.1 Every home in tip-top condition Keeping your home well maintained and in good repair is as important to us as it is to
More informationRepairs: who s responsible?
Your responsibilities as a tenant in a sheltered scheme Condensation Condensation Damage Damage caused by you Domestic appliances We will repair domestic appliances if they have been provided by us Keys
More informationHow to report a repair
How to report a repair www.tworivershousing.org.uk for you - for your community - not for profit We aim to provide an efficient, value-for-money repairs and maintenance service for our tenants. We are
More informationDo you need something fixed? We re ready to help
Glasgow Housing Association www.gha.org.uk Your repairs Repairs and maintenance Do you need something fixed? We re ready to help Better homes, better lives Repairs and maintenance Because you re a GHA
More informationRepairs and maintenance
Repairs and maintenance TO YOUR HOME HOUSING at the heart of the community Contents Your responsibilities Reporting a repair Other useful contacts Out-of-hours emergency service The repair process How
More informationRepairs and looking after your home
A guide to Repairs and looking after your home Contents Page No. Introduction 1 Information for tenants 2 Information for homeowners 3-4 Information for onsite NHS workers 5 Information for students 5
More informationHow to report a repair
How to report a repair for repairs to your home? We are committed to making sure your home is in a good state of repair. To meet our legal responsibilities we will: Keep the exterior (eg roof, walls, doors,
More informationContents. Reporting your repair...3 Repair categories...5 All about your repairs...9 Planning ahead...18
R epa i rs Contents Reporting your repair...3 Repair categories...5 All about your repairs...9 Planning ahead...18 Reporting your repair How to report a repair You can report a repair in a number of different
More informationRepairs. If you smell gas call Transco on 0800 111 999. www.rooftopgroup.org 1
Repairs If you smell gas call Transco on 0800 111 999 www.rooftopgroup.org 1 This leaflet contains useful information about the repairs service for tenants, as well as both your rights, our rights and
More informationHow to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6
Repairs Contents How to report a repair...4 What will happen when you call?...4 Our Standards...5 What happens when we are closed?...6 What repairs are Newlon responsible for?...6 Improvements...7 Important
More informationHousing Policy Repairs and Maintenance
Housing Policy Repairs and Maintenance This policy affects: Tenants X Leaseholders X Other: TMO Tenants X TMO Leaseholders X PFI1 Tenants PFI2 Leaseholders PFI2 Tenants PFI2 Leaseholders Author: Service
More informationRepairs. accordgroup.org.uk
accordgroup.org.uk Repairs This leaflet explains how to report a repair, how the Accord Group deliver the service and who is responsible for the work. Accord Group / Repairs Whose responsibility is the
More informationRepairs Our Responsibility and Your Responsibility
Repairs Repairs 0121 717 1515 Repairs Your tenancy agreement explains what repairs we are for doing and what repairs you are for doing or paying for. This leaflet is a summary of the information in your
More informationRepairs and maintenance
Repairs and maintenance Customer focused, quality driven Repairs and maintenance Repairs and maintenance of your home is a joint responsibility between you as our tenant and us as your landlord. We are
More informationRepair Guide for Tenants
Repair Guide for Tenants REPAIR GUIDE FOR TENANTS 2014 1 This leaflet explains what to do if your home needs repair work. It tells you about what work we will carry out through our repairs contractors,
More informationYour new. repairs service 2011. www.linbrooks.co.uk
Your new repairs service 2011 0800 035 0003 www.linbrooks.co.uk Contents Your new repairs contractor 3 Our service standards 4 Linbrook: meet the team 6 Customer care 8 Landlord responsibilities 10 Tenant
More informationRepairs and maintenance
Section 9 Who repairs what? Reporting repairs Repairs and maintenance Emergencies Repair response times Appointments Maintaining and improving your home What if Hastoe get it wrong? 34 Repairs and maintenance
More informationRepair Responsibilities A Guide for Sadeh Lok Residents
Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority
More informationRepairs, improvements, safety and security THIS LEAFLET IS RESIDENT APPROVED
Repairs, improvements, safety and security THIS LEAFLET IS RESIDENT APPROVED Reporting repairs This leaflet has information about our Repairs Services - it tells you how to report a repair, the types of
More informationC, D Only if fitted by Sadeh Lok. A, B, C Category dependent upon impact on residents enjoyment of their home
Repair Responsibilities A Guide for Sadeh Lok Residents Sadeh Lok is responsible for most of the repairs that may arise in and around your home, but not all. Each repair type is given a likely priority
More informationSpectrum Housing Group sets a minimum standard that our homes will meet when we relet them. Some repairs will be carried out before you move in,
RELET STANDARDS gas servicing & repairs Introduction Spectrum Housing Group sets a minimum standard that our homes will meet when we relet them. Some repairs will be carried out before you move in, others
More informationrepairs and maintenance
repairs and maintenance Three Rivers provides a comprehensive repairs and maintenance service which aims to respond to you promptly when things go wrong in your home, whilst at the same time allowing us
More informationContacting our repairs service
Housing repairs Contacting our repairs service Camden Council s repairs contact centre is available for repair requests, help and advice, from Monday to Friday 8am to 6pm: Telephone 00 7974 11 Email housingrepairs@camden.gov.uk
More informationLondon Borough of Redbridge
London Borough of Redbridge Private Rented Sector Scheme www.redbridge.gov.uk 1 London Borough Of Redbridge Private Rented Sector (PRS) Scheme Redbridge Council is aiming to increase its work within the
More informationTHE VOID LETTABLE STANDARD
THE VOID LETTABLE STANDARD North West Leicestershire District Council is responsible for allocating empty Council owned homes. The Lettable standard has been agreed in consultation with the tenants of
More informationThe Repairs Charter Contents
The Repairs Charter The Repairs Charter Contents What is a Repairs Charter? 3 How will your repair people behave in my home? 3 How do I report a repair? 4 What are Stafford and Rural Homes repair responsibilities?
More informationRepairs and Maintenance Handbook
Repairs and Maintenance Handbook Our guide to your repairs service www.leeds.gov.uk Maintaining your home is important to us so please keep this handbook as it gives you useful information on: how to report
More informationRepairs information for tenants life
Repairs information for tenants Together we are Metropolitan Housing Partnership H o u s i n g S o c i e t y S u p p o r t T r u s t H o m e O w n e r s h i p H o u s i n g T r u s t L o n d o n Improving
More informationReporting a Repair THAMES THAMES THAMES
Reporting a Repair THAMES THAMES THAMES Reporting a repair Our repairs and maintenance service is provided by our partner, Interserve. How to report a repair Call: 0300 303 7333 from 8am to 8pm Monday
More informationREPAIRS AND MAINTENANCE
30 REPAIRS AND MAINTENANCE How to Report a Repair If your home needs repair work by Ashfield Homes, you should contact us as soon as possible by: Telephoning the Repairs Call Handling Centre on Freephone
More informationLeeds Jewish Housing Association. Property Repairs. Being responsible for your own home, and making it your own
Leeds Jewish Housing Association Property Repairs Being responsible for your own home, and making it your own April 2012 Who is Responsible for What? LjHA are responsible for keeping the following items
More informationVisual guidelines for student charges
Visual guidelines for student charges The following information will be used as guidelines when looking at a re-charge for End of Tenancy and Inspections for all Damage and Deep Cleaning of accommodation.
More informationTENANT AND LANDLORD REPAIR RESPONSIBILITIES
TENANT AND LANDLORD REPAIR RESPONSIBILITIES REPAIR LANDLORD TENANT Notifying Repairs Any alteration or improvement you have carried out to the property Permission required Water damage caused by push-on
More informationL&Q new home warranty L&Q new. home warranty
L&Q new home warranty L&Q new Peace of mind in your new home home warranty Peace of mind in your new home Running in your new home You may not be aware that new homes have a running in period. One of the
More informationRepairs and Maintenance
Repairs and Maintenance at Two Castles Housing Association Service standards for responsive repairs We will provide you with information about the following : what is Two Castles responsibility and what
More informationGOVERNMENT REGIONAL OFFICERS HOUSING. Emergency and Priority Maintenance Policy. October 2009
GOVERNMENT REGIONAL OFFICERS HOUSING Emergency and Priority Maintenance Policy October 2009 Policy Number of the Department of Housing of Western Australia 2000. Reproduction of this work in whole or part
More informationContents. 04 What is asbestos? 05 How we manage asbestos. 08 Are you at risk? 11 Things to remember
Asbestos advice This guide explains what asbestos is, why it might be a problem, where it might be found, how we survey your home for it and how to deal with asbestos. Asbestos advice If you would like
More informationWATER LEAKS AND DAMAGE
WATER LEAKS AND DAMAGE OUTLINE A quarter of all insurance claims made on flats are for damage caused by water leaks. The damage caused costs millions of pounds, heartache to those involved and disputes
More informationsafety & security in your home
safety & security in your home The information contained within this leaflet provides you with information and advice on common health and safety risks in your home and is not intended to cover all eventualities.
More informationInsuring your property and contents
A guide to Insuring your property and contents Contents Page No. Introduction 1 Contents insurance 1 How do I make a contents insurance claim? 1 Buildings insurance 2 How do I make a buildings insurance
More informationrepairs & maintenance
repairs & maintenance This section provides you with information about the repairs service for Bournemouth Borough Council tenants. We are committed to providing you with a well maintained home that meets
More informationHow To Be A Responsible Tenant
South Ulster Housing Association Repairs Handbook Guidance on the repairs service provided to you by South Ulster Housing Association Repairs Service We want to make it as easy as possible for you to use
More informationCHECK OUT SUMMARY. 1 The Avenue, Town, City, Postcode.
Papoose Property Services e info@papooseservices.co.uk w - www.papooseservices.co.uk Property: Property Type: Agent: CHECK OUT SUMMARY 1 The Avenue, Town, City, Postcode. 3 Bedroom, unfurnished apartment.
More informationADVICE NOTE WATER LEAKS. How to prevent water leaks in your flat
ADVICE NOTE WATER LEAKS How to prevent water leaks in your flat 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is also an important resource for leaseholders. Our
More informationREPAIRS AND MAINTENANCE. Your right to compensation for improvements
REPAIRS AND MAINTENANCE Your right to compensation for improvements This leaflet explains how you may be entitled to compensation if you have made improvements to your home and then decide to end the tenancy
More informationYour rights to compensation
Your rights to compensation Putting things right tenant checked tenant checked This leaflet outlines your rights to compensation. It explains the types of situations when you may be entitled to compensation
More informationCompensation Policy. When we have failed to carry out emergency or urgent repairs
Compensation Policy Hexagon aims to give good standards of service in housing and care, but occasionally things do go wrong. If a tenant makes a complaint, we will investigate and put the matter right
More informationDealing with water leaks
Dealing with water leaks Dealing with water leaks Introduction Water leaks can cause a great deal of damage and should be treated as quickly as possible. This guide explains the responsibilities of leaseholders,
More informationHome Improvement Insurance - UK Landlords
COMPENSATION POLICY LEAD OFFICER Bruce Johnson Director of Technical Services Board Approval: January 2011 Next Revieww Date: January 2013 CONTENTS 1.0 Introduction 2.0 Purpose 3.0 Right to Repair 4.0
More informationSECTION ONE: INTRODUCTION
SECTION ONE: INTRODUCTION Welcome to Redbridge Homes Message from Christine Lee ALMO Chairperson I would like to welcome you to Redbridge Homes, the new Arms Length Management Organisation (ALMO) for London
More informationKitchen Replacement. Housing Services. Housing Investment & Planning Team. Investing in your home
Housing Investment & Planning Team Riverbank Industrial Estate Kelliebank Alloa FK10 1NT Tel: 0845 055 7070 Fax: 01259 225173 email: hipt@clacks.gov.uk Kitchen Replacement Housing Services Housing Investment
More informationRepairs. Your communication needs. Return to: Communications Team Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ
Your communication needs Repairs (English) (Arabic) (Bengali) (Cantonese) (Somali) (Vietnamese) This booklet helps you identify everyday repairs in your home and shows you how to report them to us. Return
More informationT: (011) 955-6800 E: info@abdsolutions.co.za W: www.abdsolutions.co.za
HANDYMAN PLUMBING ELECTRICAL DECORATING CARPENTRY REFURBISHMENT At ABD Solutions Maintenance we are your first choice for professional, affordable building maintenance and refurbishment services for the
More informationCommercial Property Tenants Your rights and responsibilities
Commercial Property Tenants Your rights and responsibilities nihe.gov.uk 03448 920 900 This booklet is intended to help you understand what being a tenant means and give information and guidance on the
More informationDefining who is responsible for items and areas in a Strata Scheme
www.lpi.nsw.gov.au No: 2011/07 Date: October 2011 Defining who is responsible for items and areas in a Strata Scheme Land and Property Information, a division of the Department of Finance and Services
More informationGloucester Grove Estate Tenant Management Organisation
Gloucester Grove Estate Tenant Management Organisation Gloucester Grove Estate TMO, Wickway Court, Cator Street, London SE15 6QD Tel:020 3643 6941 Email: info@gloucestergrovetmo.org Company Number: 8484494
More informationReactive Maintenance Service Levels
Estates Office Reactive Maintenance Service Levels To report maintenance requests and items for repair go to: bristol.ac.uk/estates In an emergency, always call Ext: 89898 or (0117) 928 9898 Contents Executive
More information25 PARSON STREET WILNECOTE TAMWORTH B77 5BD
A traditional semi-detached home ideal for first time buyers offered with immediate vacant possession and being known as:- 25 PARSON STREET WILNECOTE TAMWORTH B77 5BD A.51474 The property is offered complete
More informationRepair and Maintenance Policy
Repair and Maintenance Policy Implementation date: 7 April 2014 delivering promises, improving lives Repair and Maintenance Policy Contents Repair and Maintenance... 1 Introduction... 1 Aims and Objectives
More informationTenant & Leaseholder Compensation Policy
Tenant & Leaseholder Compensation Policy Housing Landlord July 202 Version Control Version 3 Status of Policy Sponsor Author/Reviewer Approved Review Date Draft Mark Gaynor, Corporate Director of Housing
More informationCapital Expenditure. The common definition of capital expenditure is
Capital Expenditure Under standard accounting practices local authorities are required to account for revenue expenditure and capital expenditure differently. Capital expenditure is defined in the Local
More informationB-1 Buildings & Service Maintenance
B-1 Buildings & Service Maintenance B-1 Buildings & Service Maintenance SAFETY, HEALTH AND ENVIRONMENTAL POLICY: B-1 DATE OF ISSUE: AUGUST 1994. BUILDINGS AND SERVICES MAINTENANCE 1. Introduction It is
More informationOwner Cleaning and Maintenance Checklist
Owner Cleaning and Maintenance Checklist Whether in between rentals or on a yearly basis, it is important to keep your holiday home in great condition, which is why we have created this list to make it
More informationwww.suttonhousingpartnership.org.uk Asbestos
www.suttonhousingpartnership.org.uk Asbestos images courtesy of www.sxc.hu and/or www.morguefile.com Asbestos Asbestos was widely used until the 1980 s to improve the performance of materials and to provide
More informationLeaseholders Handbook
Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home
More informationsection 2 Moving into your new home Auld School Wynd, Cambusbarron
2 Moving into your new home Auld School Wynd, Cambusbarron Moving into your new home Moving home can be stressful. Therefore, to help the move go smoothly, this section covers some of the important things
More informationEast Village. you and. your landlord. triathlonhomes.com. East Village you and your landlord 1
East Village you and your landlord triathlonhomes.com 1 Contact information There are a number of ways you can contact the Triathlon Homes Team. By telephone: 020 8522 2012 Monday to Friday 8:30am-8:30pm.
More informationLONDON BOROUGH OF ENFIELD EDUCATION DEPARTMENT ST ANDREW S SOUTHGATE PRIMARY SCHOOL (CE) JOB DESCRIPTION
LONDON BOROUGH OF ENFIELD EDUCATION DEPARTMENT ST ANDREW S SOUTHGATE PRIMARY SCHOOL (CE) JOB DESCRIPTION POST: RESPONSIBLE TO: Site Manager The Headteacher RESPONSIBILITIES A. To be responsible, under
More informationYour Guide to Household Water Metering
Your Guide to Household Water Metering Introduction It s generally considered that it s fairer to pay for the amount of water you actually use, rather than by a fixed amount. After all, you pay for electricity
More informationThis section gives you some helpful information and tips on running your home and the equipment in it.
67 This section gives you some helpful information and tips on running your home and the equipment in it. Electricity Fuse board (electrical consumer unit) Make sure you know where your fuse board is and
More informationMaking changes to your home
Making changes to your home If you are a tenant living in one of our rented homes, you may be allowed to make some changes or improvements to your home. This guide tells you: what changes you can make
More informationYour guide to. repairs. Contact Centre for Repairs 020 8921 8900. www.royalgreenwich.gov.uk
Your guide to repairs Contact Centre for Repairs 020 8921 8900 www.royalgreenwich.gov.uk Introduction This repairs and maintenance handbook tells you about the standard of service you can expect from Royal
More informationContents. Golden Gates Housing Trust - a leading housing provider creating quality homes and neighbourhoods where people want
YOUR GUIDE TO IMPROVEMENTS IN YOUR HOME 1 Golden Gates Housing Trust - a leading housing provider creating quality homes and neighbourhoods where people want to live GGHT Vision Contents INTRODUCING THE
More informationDamage and Dilapidations Report
Damage and Dilapidations Report Address of the property 118 Nowhere Drive, Orpington, Kent, BR5 3SS Date of Job 04/10/2010 Tenancy Length Tenants Name Summary 15 Months Tenant The property overall has
More informationDream Move Lettings 361 High Road, Wood Green, London N22 8JA 0208 881 3819 Company Registered in England 07249682 Page 1 of 12
361 High Road, Wood Green, London N22 8JA 0208 881 3819 Page 1 of 12 Contents Introduction... 3 Moving In Checklist... 4 Switching On Your Suppliers... 5 Step 1... 5 Step 2... 5 Step 3... 5 Step 4... 5
More informationP.I.D. Property Information Document Fairlie Court, Rainhill Way, E3 3HG, London. April 2015
P.I.D Property Information Document Fairlie Court, Rainhill Way, E3 3HG, London April 2015 Contents 1. Contact information... 2 2. Internet... 3 3. Heating... 4 3.1 Boiler... 4 3.2. Potential Problems,
More informationhandbooks guides e-learning
handbooks guides e-learning This pdf is created solely for display on the Homes for Haringey website only. Homes for Haringey are responsible for ensuring that this file is deleted after it has been used
More informationDO YOU WORRY ABOUT HOUSING DISREPAIR? Where to get advice
DO YOU WORRY ABOUT HOUSING DISREPAIR? Where to get advice East Cambridgeshire District Council www.eastcambs.gov.uk Large Print, CD and other formats are available on request Polish Portuguese If you need
More informationGOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT
GOOD LANDLORD CODE OF PRACTICE FOR PRIVATE RENTED SECTOR MANAGEMENT GUIDANCE DOCUMENT Each section contains general information on why the standard was set (Yellow text boxes). In many cases, the standards
More informationMAINTENANCE MANAGEMENT
www.thebowquarter.co.uk MAINTENANCE MANAGEMENT Scheduled routine maintenance each year is as follows. Projects classified as exceptional works such as external/internal decorations are excluded, as are
More informationWhen your water supply has a leak
When your water supply has a leak Code of practice for domestic properties Contents 3 What this leaflet is about 4 Responsibility for water pipes 5 Finding leaks 6 Fixing leaks 8 Your water bill 9 Leak
More informationService Level Agreement
Service Level Agreement Housekeeping Department Non Residential Description of Service The Housekeeping Department provides cleaning services to all areas of campus, our aim is to provide, efficient and
More informationEMERGENCY PLAN FOR TENANT
EMERGENCY PLAN FOR TENANT Sometimes you may be faced with an emergency situation. An emergency situation is defined as something that may harm someone, cause damage or undue hardship, or may cause further
More informationLONDON BOROUGH OF ENFIELD EDUCATION DEPARTMENT. Garfield Primary School JOB DESCRIPTION. The Headteacher and School Business Manager
LONDON BOROUGH OF ENFIELD EDUCATION DEPARTMENT Garfield Primary School JOB DESCRIPTION POST: RESPONSIBLE TO: Resident Site Manager The Headteacher and School Business Manager RESPONSIBILITIES A. To be
More informationRepairs and Maintenance Handbook
Repairs and Maintenance Handbook Contents 2 System for dealing with repairs 2 Definition of Repair Categories: Emergency Repairs 3 Urgent Repairs, Routine Repairs 4 Repair Priorities 5 Repairs which are
More informationVoid Management Policy
Policy Owner: Derrick Singleton Policy Author: Dominic Welch Date adopted: Review Date: Policy Statement Void Management Policy The purpose of this policy is to set out the way in which Medway Council
More informationEXIT INVENTORY/SURVEY
EXIT INVENTORY/SURVEY As soon as all your personal belongings have been removed and the property thoroughly cleaned, the inventory of goods and final survey of the premises will be done by the designated
More informationHA5 4JX T: 020 8421 0107. NEW Instruction. One Bedroom Retirement Flat for the over 60's. Greater London HA5 4JX. 523 Uxbridge Road Road
T: 020 8421 0107 NEW Instruction Flat Flat 22 22, Lutyens Lutyens Lodge Lodge, 523 Uxbridge Road Road Hatch Pinner End Greater London HA5 4JX HA5 4JX London Borough of Harrow * One Bedroom Retirement Flat
More informationHILLCREST HOUSING ASSOCIATION LIMITED MAINTENANCE POLICY
HILLCREST HOUSING ASSOCIATION LIMITED POLICY NO. AM14 MAINTENANCE POLICY 1.0 INTRODUCTION 1.1 This policy describes our arrangements for ensuring that our properties are well maintained and kept in good
More informationMANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION. Housing Management 5 th August 2004. Local Housing Office
MANSFORD ESTATE HOUSING CHOICE PRE-BALLOT CONSULTATION Office within walking distance Housing Management 5 th August 2004 Local Housing Office The aim of THCH is to have a housing office within walking
More informationcode of practice for household customers
leakage code of practice for household customers Our household leakage policy This policy applies to any customer whose service pipe supplies water to premises which are occupied wholly as a household
More informationService Level Agreement (SLA)
Hertford College, Oxford Service Level Agreement (SLA) For Maintenance, Risk Management, and Domestic Accommodation Services At Hertford College, its residential annexes and non- residential properties
More informationAwarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency. including the Policy Summary
Awarded for Home and Heating Emergency, and Complete Home and Heating Care. Your guide to Saga Home Emergency including the Policy Summary The reassuring home emergency service Saga Home Emergency offers
More informationAsbestos in your home
Asbestos in your home Is it a problem? BVT RESIDENT A P P R O V E D This leaflet aims to address any concerns that you may have regarding asbestos and where it may be found in your home. It will cover
More informationmoat Residents handbook
moat Residents handbook December 2009 Welcome to Moat This handbook provides information that will help you enjoy living in your home and neighbourhood. It outlines Moat's services, your rights and responsibilities
More informationasbestos in your home
asbestos in your home managing asbestos safely in your home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free
More informationASTFFL7 Respond to flood damage emergencies
Overview This standard is about responding to requests for flood damage limitation work. It includes confirming the details of flood damage limitation jobs, agreeing an initial plan of action, including
More informationNew York, Dean. Price 182,500
New York, Dean Semi detached family home Three bedrooms Lounge Separate dining room Modern fitted kitchen Bathroom plus separate W.C. Gas central heating/ double glazed Drive plus garage Gardens front
More informationImproving your home 2011-15 Your guide to Secure Warm Modern
Improving your home 2011-15 Your guide to Secure Warm Modern Improving your home NCHLFT59 What is Secure Warm Modern 2011-15? Our Secure Warm Modern programme will make sure every council home in Nottingham
More information