Human Resources Andrew Burgess
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Big Data Connectivity Storage Processing Speed
1956 1975 1982
The robots of today CPU Physical Virtual Intelligent
The robots of today CPU Physical Virtual Intelligent
The robots of today CPU Physical Virtual Intelligent
What is Robotic Process Automation? The use of flexible software tools to automate manual activities for the delivery of business processes or IT services
Accounts Receivable; Billing, Dispute, Order Management automation of processing and reporting SIM card processing for mobile phone operators end to end automation of the SIM request and delivery process Automation of the completion of trades and transactions in Financial Services firms CHAPS processing Personal Loan Application Opening - Automation of process for new loan applications New customer onboarding processes Compliance Reporting automation: automated preparation of reports for the FCA Automated invoice processing Automated Fraudulent Account Closure Process - Rapid closure of compromised accounts
The number of days taken to close the month-end books of a Primary Health Care Trust, from 12
50% The amount the same firm thinks the headcount will be reduced by after three years
The number of minutes taken to complete a compliance audit at a major bank, from 7 hours
175m The reduction in bad debt provision at a global bank from automation
1200% The achievable ROI from automation at a medical billing company
Number of months required to achieve ROI at an online retailer
>250 The number of FTEs saved by a major UK utility company
The typical cost of a software agent compared to a typical offshore BPO FTE
The typical cost of a software agent compared to a typical onshore BPO FTE
The amount of hours that software robots require off for food, sleep, sickness and holiday
The robots of today CPU Physical Virtual Intelligent
The Automation Spectrum Ruled Based Process Characteristic AI / Learning Cognitive Structured Semi-structured (patterned) Input Type Unstructured (free form)
AI in Insurance The most value from AI will be delivered from the additional insights that it makes available Paper contracts Scanned Analysed Tagged Paper contracts Scanned Analysed Tagged Stored LPO AI Assessed Managed Stored AI
AutomatingH uman Resources
Job Posting
CV Matching
Candidate Screening
Interview Scheduling
Employee Onboarding
Employee Self Service
Risk management and analytics
Automation enables organic growth, avoiding expensive enterprise systems
The impact on HR
The automation lifecycle 1. A robot/computer cannot possibly do the tasks I do. 2. OK, it can do a lot of them, but it can t do everything I do. 3. OK, it can do everything I do, except it needs me when it breaks down, which is often. 4. OK, it operates flawlessly on routine stuff, but I need to train it for new tasks. 5. OK, it can have my old boring job, because it s obvious that was not a job that humans were meant to do. 6. Wow, now that robots are doing my old job, my new job is much more fun and pays more! 7. I am so glad a robot/computer cannot possibly do what I do now. 1. A robot/computer cannot possibly do the tasks I do
Less human resources = less Human Resources
The spotlight is on the Human Resources function to demonstrate value
HR as Business Partners RPA can enable streamlined and accurate processes, self-service and analytics
The rise of the C.A.O.
Automation leadership
Implementing RPA Identify processes with appropriate characteristics Create a candidate list of potential processes Carry out pilot and build business case Roll out robots Rules based / predictable / replicable High volume / scalable Interview scheduling Payroll, revenue management, fraud management Fulfillment in multiple backend systems Automated helpdesk facilities Supported by technology, or can be Dashboard management Job posting Rely on multiple systems / not addressed by existing integration Employee Onboarding Healthcare enrollment, claims and benefits configuration Where poor quality results in high risk and/or high cost Recruitment processing Document management and related automated processes
Future Implications
> $900bn Market Capitalisation < 190,000 Employees
Resistance is futile Resisting the robots is futile; they re going to keep improving, and companies are going to keep buying and deploying them. And more fundamentally, resistance is deeply misguided because it s exactly the same as resisting progress toward a post-drudgery, postsweatshop world Andrew McAfee
Thank you Andrew Burgess 07770 211 121 @A_J_Burgess ajburgess.com