Driving the Digital Transformation

Transcription

1 Driving the Digital Transformation Wall Street Technology Association Digitization and the Virtual Enterprise October 22, 2015 Bill Belanger Senior Director Workflow Automation Financial Services

2 Agenda: Topic 1 Topic 2 Topic 3 Topic 4 Digital Transformation Workflow Automation Front Office Experiences Back Office Experiences Topic 5 Xerox Summary

3 Digital Transformation You need to transform your business by applying digital thinking across everything you do. Forrester Research, March

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5 Digital Transformation Digital brings disruption and also significant opportunity. Airbnb earned $632M in New York City in just one year, and caused the Parisian hotel industry to lose $250M in Uber is challenging taxi and car ownership businesses. Walmart is actively recruiting top talent from Silicon Valley. Digital leaders get the best financial results. Revenue creation Profitability Digirati Fashionistas Conserv Beginners +25% +9% +25% Market % Valuation % Source: MIT Sloan/Cap Gemini +6% 10% +9% +9% 11% 12% 10% +7% 4% 24% 7% Highest-growth companies are those leveraging digital approaches. Marketing impact: 86% vs. 65% Accenture, 2014 Digital channels Impact: 84% vs. 67% Consistent experience across all channels: 80% vs. 59% 5

6 Workflow Automation Automate and simplify our customers business processes with a focus on eliminating inefficiencies from paper-based workflows. As part of our clients Digital Transformation, we are typically being asked to help our clients: Improve the Customer Experience Capture data, electronic documents and hardcopy documents as part of a customer engagement Digitize legacy products and services Guide customer experience using predictive analytics Improve Operational Excellence Extend digital universe to suppliers, partners and employees Remove cost from all areas of operations Automate processes for agility 6

7 Many Business Processes Still Untamed All Departments Social Media Use Collaboration Document Sharing Printing Business Operations New Accounts Account administration HR Records On boarding Approvals Time Off Legal Contracts Compliance Finance/Accounting Accounts Receivable Accounts Payable Asset Management Sales & Marketing Customer & Sales Portals 1:1 Campaigns Data Analysis Front Office: Enhance engagement with customers Back Office: Improve and streamline all your operations 7

8 Workflow Automation Capture Automate with Vertical & Back Office Solutions Collaborate Capture Process Integrate Access Measure Store Hardcopy & electronic documents Intelligently index, extract and add relevant information Insurance Banking Education Healthcare Public Sector Manufacturing Hi Tech, Retail, etc. On-boarding Accounts Payable Case Management Communications Billing Customer Service Others Securely ingest, process, store, and share electronic documents and the unstructured data within them

9 Front Office: Customer s Experience Digitize Legacy Processes Digitized and reimagined products and services, intelligent capture Digitize Customer Engagement Customer communications, mobility, mobile apps, journey mapping Guide Experience Using Data Real-time/predictive analytics, document/content analytics, big data 9

10 Leading Credit Card Issuer Automated bank s mailroom, data capture and customer service functions The New Business of Digital 66% reduction in turnaround time of paper applications Improved efficiency and reduced processing costs. Provided 24/7 access to critical data. Automate Processes for Agility Improve Your Operational Excellence

11 Leading Wealth Management Company Streamlined New Account Opening to Enable Straight through Processing The New Business of Digital Easy-to-use capture of client electronic and hard copy documents. Faster time to an account opening in good order (7 mins. on avg.) with streamlined exception processing for missing information. Digitized Customer Engagement Enhance Your Customer s Experience

12 Back Office: Operational Excellence Extend Your Digital Universe Portals, Cloud/SaaS solutions Remove Cost from Operations Intelligent capture, automation, paperless initiatives Automate Processes for Agility Workflow Automation Business & Industry Solutions 12

13 Global Banking Group Improved customer service with fully automated room, ECM service to process claims, correspondence The New Business of Digital 86% reduction in turnaround time for claims Operational cost savings, paper reduction We ve moved from working on a best endeavours basis to delivering a marketleading service and we regularly exceed our own targets. Dick Parkhouse, Executive Director for Strategy & Change Automate Processes for Agility Improve Your Operational Excellence

14 A Portfolio of Solutions to Take Your Business Digital Workflow Automation Services Department Solutions Industry Solutions

15 Enterprise Content Management Easily capture, store, share and transform paper-based and electronic documents with Enterprise Content Management, either on-premises or delivered as an on-site Software as a Service (SaaS) offering, with included services for configuration, implementation and support. Challenges It Addresses Automates business processes to take minutes instead of weeks. Speeds information to customers; increases satisfaction and loyalty. Standardizes your business processes and achieves compliance. Integrates with your environment, including your multifunction printers. Benefits and Expected Outcomes Reduced Cost: Remove cost and complexity from document-centric workflows. Increased Employee Productivity: Enable workers to process and use documents more effectively. Lower Liability and Risk: Automated, repeatable processes support process optimization, risk assessment and audit reporting. Portfolio of Solutions 15

16 Horizontal Business Process Solutions Invoice Processing HR Records Management Electronic Mailroom Compliance Management Contract Management Fraud Detection Portfolio of Solutions 16

17 Why Xerox for Digital Transformation? We have 15+ years of Workflow Automation experience. 4,000+ Client sites managed worldwide Transaction Processing Centers 2+ million Documents scanned through OCR engines daily 3 Billion+ Mailroom transactions processed annually 99+ Percent OCR accuracy achievable 13,000 + Dedicated Service delivery professionals across $421 billion+ Accounts payable processed 12,000+ Active patents with ongoing innovation in content technologies 10+ billion Images processed annually 17

18 The time for Digital Transformation is now. Questions and Answers Bill Belanger

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