Grow your Business with ClickSoftware Partner with the industry leader in Workforce Management (WFM) and increase your revenue opportunities in delivering WFM solutions. To help get you off on the right foot, we have put together a comprehensive program aimed at equipping your company with what it takes to bring in new business and help your customers improve workforce efficiency. Our partners are central to our growth strategy and success. Our investment in our partners businesses ensures that all our sales, services and support teams are fully aligned for success. A fundamental component of ClickSoftware s growth strategy is our ability to develop diverse paths to market. As part of this strategy, ClickSoftware is committed to investing in all of our partners to help them expand their business opportunities and maximize their revenue. Oded Degany, ClickSoftware EVP, Corporate Development Benefits of partnering with us: Best in Class Solutions Gain Expertise through Dynamic Enablement Programs Deliver proven solutions that earn high margins and grow your business Gain competitive advantage by partnering with a leader in the rapidly growing midsize enterprise or large enterprise markets Go to market with a proven, award winning solution Acquire the product knowledge you need to successfully promote, sell, service, and support ClickSoftware solutions Influence sales cycles using our high-impact marketing and sales tools Accelerate adoption of solutions and product skills through ClickSoftware education programs Gain expertise through access to the PartnerZone for up to date collateral and continuous education events Experience a Successful Partnership Our flexible program ensures a tailor-made partnership to suit your business and your customers We work hard to make it easy to do business with us We value our partners they are central to our corporate growth strategy 1
ClickSoftware Partner Program Overview ClickSoftware s benefit-rich Partner Program has the customized resources you need most to increase your revenues, expand your service offerings and help companies reach service excellence. Partnership Models Resellers - The ClickSoftware Partner Program for Resellers is designed to help you grow your business and maximize profitability extending your portfolio of solution offerings based on ClickSoftware products and services. With ClickSoftware products and services in your portfolio, you can deliver innovative Mobile Workforce Management solutions that satisfy even your most demanding customers. System Integrators - The ClickSoftware Partners Program for System Integrators, the Enablement Program gives you a competitive advantage by turning your team to workforce management domain experts. We support your own service delivery methodology and expertise with our well-proven implementation methodology, coupled with a project advisory team to jointly work with your teams in the first projects to build on your expertise. In order to help your service margins grow, our three-stage advisory program will provide your team with the framework to become ClickSoftware experts with decreasing dependency on our advisory staff. OEM Partners - The ClickSoftware Partner Program for OEM Partners provides significant benefits to businesses that build the ClickSoftware Service Optimization Suite into their unique solutions for particular industries such as Energy, Telco, Transportation etc. Our suite of products has been architected with the goal of keeping it easy to integrate with your solution. Our track record of integration into leading enterprise software solutions with OEM partners of various sizes provides the peace of mind of offering a fully integrated solution. 2
A Complete Set of Benefits As a ClickSoftware Partner, you will receive support during every stage of the customer engagement lifecycle. No matter where you are in your planning, development or delivery phases, you ll have quick and simple access to information and resources. ClickSoftware Partner Program Benefits Partner Program Single point of contact Partner forums and conferences Onboarding Program Structured 30/60/90 day business plans Free sales enablement training Access to sales support staff Sales kit Partner Zone Learning Service Delivery Enablement Demo licenses, databases and scripts Positioning presentations Sales tools Marketing collateral Free access to registered partners Online access to sales, delivery and support tools Over 1000 articles, videos, guides, etc. Roadmaps and product documentation Role-based e-learning and classroom courses Certification program Educational webinars Exclusive partner discounts for all training packages Project-delivery methodology & tools Dedicated advisory consultants Free access to implementation tools 3
Onboarding In order to speedily enable your team to identify opportunities within client engagement activities and sell the value of ClickSoftware s products, we have put together a comprehensive, well-structured onboarding program. The program entails joint planning, education, marketing and sales activities during the first 30, 60 and 90 days of our partnership. Successful execution of the onboarding process will ensure a great start to our joint go-to-market. Getting Started Once the partnership is activated, your ClickSoftware Alliance Manager will work with you to begin the on-boarding process with your team. These sessions will launch the partnership and provide orientation to people, products and processes. Sales Kit A key part of the Partner Program is the Sales Kit. This kit is intended to help you gain confidence and a better understanding of ClickSoftware s solutions. Once your team is trained and ready to go, each member of the team will receive access to both the off-line and on-line versions of the kit, which includes: Positioning - Presentations about ClickSoftware s company and suite, products value proposition, functional overview and more. Sales tools - Including ROI calculator, qualification questionnaire, battle cards, call scripts. Marketing Collateral - Brochures, white papers, videos and case studies. Become a Demo Champion We believe that partners who are able to confidently present our solutions also stand a better chance of gaining a potential client s trust in their expertise and ability to execute. In order to facilitate your team s ability to demonstrate our products, we provide just what it takes to give a solo demonstration in a very short time: Free-of-charge demo license Pre-configured, ready-to-go demo environment Installation available either on the cloud or locally Detailed demo scripts and supporting commentary and FAQs 30 Day Joint Press Release Access to ClickSoftware Patner Zone Account Realignment Lunch and Learn Sales Training 60 Day Branded Marketing Collateral Targed Marketing Campiagn Sales Workshop 90 Day Outbound Partner Webinar Joint Sales Meetings Partner Demo System GTM review 4
Service Delivery Enablement The ClickSoftware Partner Enablement Program is the foundational blueprint with which ClickSoftware builds and nurtures successful relationships with our service delivery partners. We offer a proven pattern for success, designed to rapidly establish productive, value-producing solution delivery. ClickSoftware s Training and Certification Program allows partners to educate and train their team members to gain and improve expertise within a given product and focus area. The Enablement Program s advisory services blend shadowing and teaming methods in real customer situations, expanding your newly-certified consultants theoretical knowledge and building their confidence. Training The technical training program provides your organization with the right skills to successfully manage client projects involving ClickSoftware products. We provide complete technical training for all partner levels, using on-site, instructor-led and e-learning formats. The technical training includes courses related to implementation, configuration, development and integration of ClickSoftware product offerings. The role-based training allows trainees to focus on the knowledge that best fits their skills and role in the project. Certification The Certification Program s goal is to validate individuals skills and the knowledge level required to bring your customers service operations to excellence using ClickSoftware technology. The role-based certification tracks help your team develop the right mix of functional and technical skills to successfully customize, integrate and develop service optimization solutions that help drive more value to your customers. Advisory Services At ClickSoftware we don t compete with our services partners. Instead, we help you develop your own high-margin services. ClickSoftware s project delivery methodology, coupled with project advisory services, will help your team save time planning, designing and deploying your service solutions, while ensuring successful delivery and referenceable customers. Our project advisory methodology s goals are to position your team as experts, deliver highly successful solutions, and mentor your staff to gain more expertise and increase self-sufficiency from one project to the next Gain Knowledge Basic Training Associate Certification Gain Experience Joint Delivery On-the-job Training Advanced Training Become an Expert Professional Certification Share Knowledge Get Accredited 5
PartnerZone The ClickSoftware PartnerZone is a knowledge platform available exclusively to our partners, offering a wealth of supplementary materials designed to maximize your selling and delivery potential. Inside the PartnerZone, your sales team will get access to sales onboarding materials, marketing collateral, demo aids, tools and more, all designed to help drive more business. Your service delivery teams will benefit from a repository of more than 1,000 knowledge items, self-learning videos, implementation templates and tools organized to enable the team to build expertise as well as design, implement and deploy a value-adding solution. Partner Ecosystem and Continuous Learning A true partner eco-system is where partners can interact to leverage the knowledge of one another to provide higher business value to customers. ClickSoftware has created several channels of communication where you can both interact with partners as well as continue to expand your knowledge and expertise: Webinars: an ongoing schedule of webinars covering various topics, from technical education through latest release overview to sales related topics. PartnerConnect: An annual event where you can network with other partners, customers and ClickSoftware staff. Implementers Forum: This is where your technical team will be able to collaborate with ClickSoftware implementers around the globe to get answers and use their own expertise to help others. Newsletter: A periodic newsletter will keep you and your staff up to date with the latest product updates, wins, events and tools to improve your team s efficiency. Get started today To join the program or receive additional information, apply at: http://www.clicksoftware.com/apply-now.htm 6
About us ClickSoftware is a global leader of automated workforce management and optimization solutions for the service enterprise. Available via the cloud or on-premises, our solutions provide organizations with end-to-end visibility and control over the entire service process, while providing them with tools to drive their business forward by optimizing forecasting, planning, scheduling, mobile workforce management and customer communication. ClickSoftware solutions boost productivity and increase customer satisfaction, while decreasing overall service costs. ClickSoftware is the number one choice to deliver superb business performance to organizations of all sizes, in all service sectors. Contact us www.clicksoftware.com Americas +1 (888) 438-3308 (from US or Canada) or +1 (781) 272-5903,+55 (0) 2139580434 (from Brazil) Western Europe +44 (0) 1628 607000, Central and Eastern Europe +49 (0) 69 489813-0 Asia Pacific +972 3 765-9400 (from Tel Aviv), +61 (0) 3 9946-6400 (from Melbourne), +91 124-4947050 (from New Delhi) Copyright Notice Copyright 2012 ClickSoftware Technologies Ltd. All rights reserved. No part of this publication may be copied without the express written permission of: ClickSoftware Technologies Ltd. Publication Notice The information contained herein does not constitute a warranty of any kind. ClickSoftware Technologies Ltd. reserves the right to revise this publication and make changes without notification. ClickSoftware Technologies Ltd. assumes no liability for losses incurred as a result of information contained herein.