CANDIDATE INFORMATION PACK World Cancer Research Fund UK Donor Development Manager Closing date: 5pm, Friday 6 th October 205 This pack includes: WELCOME LETTER ABOUT THE ROLE JOB DESCRIPTION PERSON SPECIFICATION TERMS & CONDITIONS HOW TO APPLY EQUAL OPPORTUNITY MONITORING FORM For more information about the organisation please visit our website: www.wcrf-uk.org
WELCOME If you're passionate about healthy living and health promotion, and want to see a world where no one develops a preventable cancer, why not consider joining us at World Cancer Research Fund UK? Cancer currently affects one in two people in the UK but, as the cancer prevention experts, we know that about a third of the most common cancers can be prevented through eating a healthy diet, being physically active and maintaining a healthy weight. World Cancer Research Fund UK champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk. We are a member of the World Cancer Research Fund network of cancer prevention charities based in Europe, the Americas and Asia. As a network, we are the world s leading authority on cancer prevention through diet, weight and physical activity. To meet our vision of living in a world where no one develops a preventable cancer, we need high quality and motivated employees from a mix of backgrounds and with a range of skills and experiences. In return, we aim to offer the best possible working environment for people so that talent is nurtured and developed. Within this candidate pack you will find additional information about the role you are applying for and the benefits we offer. To apply for this role, please complete and submit a CV, covering letter (maximum two pages) and the attached equal opportunities form. If you have any queries please contact Human Resources at hr@wcrf.org or visit our website at www.wcrf-uk.org. On behalf of World Cancer Research Fund UK we thank you for your interest in helping to prevent cancer and wish you the best of luck with your application. Best wishes, Human Resources 2
ABOUT THE ROLE We are seeking a Donor Development Manager who will be responsible for the day-to-day management, coordination and implementation of direct marketing and telemarketing programmes, working within budgets and to maximise income targets. Who you will be working with: You will be working within World Cancer Research Fund UK s fundraising team which includes an extensive direct mail programme, individual giving, community fundraising, events and campaigns, trusts and legacies. World Cancer Research Fund UK s Fundraising Department HEAD OF FUNDRAISING DEPUTY HEAD OF FUNDRAISING DATA SERVICES MANAGER DONOR DEVELOPMENT MANAGER LEGACY DEVELOPMENT MANAGER TRUSTS AND STATUTORY FUNDRAISING MANAGER DATA & ANALYSIS MANAGER CORPORATE PARTNERSHIP FUNDRAISER EVENTS FUNDRAISER DATA EXECUTIVE FUNDRAISING ASSISTANT What we are looking for: Someone with relevant experience of donor development programmes, including administration, stewardship and development Experience of copy-writing mailing appeal letters, telemarketing scripts and reports analysis and evaluation Experience of using various communication methods in developing leads and maintaining effective relationships Experience of working on multiple projects with good project management gained within a fundraising environment An excellent team player 3
JOB DESCRIPTION Job title Department Reporting to Responsible for Donor Development Manager Fundraising Head of Fundraising N/A Contract Temporary contract ending 30 th September 206 Location Hours Salary 22 Bedford Square, London WCB 3HH 37.5hrs per week Full Time Circa 27,000 per annum, plus benefits Department description The fundraising department comprises about a dozen people. Led by a Head of Fundraising who is supported by a Deputy, team members are responsible for an extensive direct mail programme, individual giving, community fundraising, events and campaigns, trusts and legacies. Main purpose of the role The post holder reports directly to the Head of Fundraising and works closely with the a variety of colleagues, including a supporter services team and external contacts, as well as other fundraising colleagues when required to support WCRF UK s fundraising programmes. Main duties and responsibilities A 2 3 4 B 2 Regular Giving Manage core activities related to WCRF UK s Committed Giving programme: work with telemarketing agencies to prepare campaign briefs and calling scripts, monitor and review reports on a weekly basis and complete general administration Throughout and in particular at the end of each calling campaign, analyse and evaluate results in relation to targets. Identify new calling test opportunities and data that could be utilised Ensure all other relevant data processes and procedures are carried out, including directing the Data Services Team to ensure data is selected and sent to the telemarketing agency in the correct format Work closely with the data team and Finance and Data Assistant ensure that data is sourced correctly, direct debits are processed efficiently and reports are produced effective to needs Manage and develop WCRF UK s payroll giving programme Direct Mail Be fully responsible for WCRF UK s internal review process for all mailing appeal packs: sending artwork for existing and new packs to appropriate colleagues for review, collating comments and liaising with the agency to ensure that all packs are produced as approved by WCRF UK Play a key role in and lead with aspects of WCRF UK s direct mail agency relationship including approval of packs, timelines and mailing schedules 3 Actively contribute to the development of new mail pack concepts and content 4 Competitively monitor other charity direct mail for inspiration 5 Maintain WCRF UK s direct mail filing and reference system of previous WCRF UK Direct Mail packs D 2 General Work within budget constraints for all areas of responsibility and meet financial targets. Contribute to annual budgeting activities. Produce annual budgets for regular giving programmes Actively contribute to the continued development and ongoing review of the Fundraising Strategic Plan 4
3 Maintain and follow WCRF UK procedures and policies for all areas of fundraising and data work 4 Work constructively with colleagues to achieve fundraising and charitable objectives, and comply with WCRF UK policies and procedures 5 Ensure all actions undertaken comply with the Data Protection Act 6 7 8 9 0 Adhere to the IoF code of practice, Charities Act, Fundraising Standards Board regulations and other associated legislation and policy and to keep knowledge of legislation and best practice up to date Support, participate and make positive contributions at monthly fundraising and financial review meetings, monthly direct mail meetings and bi-annual development and creative review meetings Assist with PR activities, relating to areas involved in to ensure that supporters receive appropriate levels of publicity Keep abreast of developments in fundraising and the activities of other charitable organisations, identify market gaps and new opportunities Take on new projects within the above areas as WCRF UK grows and develops and to be flexible in approach to work Represent the charity as and when required and promote the work and programmes of WCRF UK 5
PERSON SPECIFICATION The person specification describes the specific experience, knowledge, skills, qualifications and attributes that are needed for the job. Qualifications Experience and Skills Application Assessment Interview Relevant experience in leading and managing regular giving programmes in a charity environment Relevant experience of donor development programmes, including administration, stewardship and development Experience of project management, especially within a fundraising environment Experience of copy-writing mailing appeal letters, telemarketing scripts and reports analysis and evaluation Experience of using various communication methods in developing leads and maintaining effective relationships Experience of working on multiple projects at the same time Knowledge & Technical Skills Working knowledge of relevant charity law, data protection and fundraising regulations and good practices Experience of working in a telemarketing environment Proficient in coordinating print production and/or design Competent using administrative systems and databases Member of the Institute of Fundraising or willing to acquire this Personal attributes Ability to operate and negotiate with confidence new and existing contacts at a senior level Ability to negotiate, influence, foster and develop strong working relationships within and outside the organisation 6
Ability to project manage a series of on-going activities, achieve a high output and demonstrate patience & perseverance when faced with setbacks and problems Ability to produce concise, well constructed written communications coupled with the ability to present verbally in a clear and persuasive manner Ability to creatively promote and engage the work of WCRF to prospect supporter Ability to organise self, prioritise varied workloads, plan effectively and work to tight deadlines Other requirements Ability to manage Donor information using electronic and paper systems and ensuring accuracy and attention to detail An interest and commitment to healthy living, health promotion and health related organisations and nutrition Willingness and ability to work flexible hours as needed 7
TERMS & CONDITIONS Salaries World Cancer Research Fund UK pays salaries into bank accounts once a month on the 26th of each month. Flexi-time scheme A flexi-time scheme is in operation across the organisation. The daily requirement is to work 7.5 hours. Staff also need to take a lunch break of at least 30 minutes (staff can take up to a maximum of hour and 30 minutes for lunch). The core hours are 0.00am 4.30pm, Monday to Friday when all employees must be present. Employees may arrive for work between 8.30am and 0.00am and leave between 4.30pm and 7.00pm. The daily minimum hourly requirement of 7.5 working hours per day plus lunch must be met; any extra time cannot be "rolled over" or "banked. Annual leave World Cancer Research Fund UK s annual leave year runs from October to 30 September. Annual entitlement for full-time staff is in relation to length of service: Less than year of continuous service at the beginning of a holiday year: 25 days (pro-rated to your start date) year or more of continuous service at the beginning of a holiday year: 26 days 3 years or more of continuous service at the beginning of a holiday year: 28 days 5 years or more of continuous service at the beginning of a holiday year: 30 days Sick leave For full-time staff, World Cancer Research Fund UK allows up to 2 days sick leave in any year without deducting pay. This allowance is accrued at the rate of day per month. Pension plan We have a voluntary contributory pension scheme. Members of the scheme contribute a min of 3% up to max of 5% of their salary. Contributions are deducted from salaries. The organisation matches a maximum of 5% (and offers a discretionary top up payment of up to 4% depending on the financial position of the organisation). You are eligible to join the scheme after successful completion of the probationary period. Private healthcare We offer private healthcare for employees, which gives all employees access to private healthcare (hospital and outpatient care) by referral from NHS. You are eligible to join the scheme after successful completion of the probationary period. Dental cover scheme We offer all employees a contribution to their dental expenses by allowing employees to opt in to a dental cover scheme. You are eligible to join the scheme after successful completion of the probationary period. Life assurance and income protection We cover all employees from their first day of employment and provide cover, which is equal to 4 x the individual s salary on death while employed along side critical illness cover. Permanent Health Insurance (PHI) scheme All permanent members of staff, up to the age of 65, whose normal hours of work are at least 5 per week, are covered by the organisation s Permanent Health Insurance (PHI) Scheme, at no cost to employees. PHI is intended to provide income protection in the event of long-term illness or disability. The scheme provides an income replacement of up to 50% of the basic annual salary after a waiting period of 26 weeks, 8
starting from the date a disability commences. Season ticket loan scheme Employees can take advantage of an interest free loan for a purchase of an annual travel ticket. The loan is repaid via equal deductions from the employee s salary over a 2-month period. You are eligible to join this benefit after successful completion of the probationary period. Cycle to work scheme Employees can take advantage of an interest free loan for a purchase of a tax-free bike or accessories. The loan is repaid via equal deductions from the employee s salary over a 2-month period. You are eligible to join this benefit after successful completion of the probationary period. Childcare vouchers World Cancer Research Fund UK offers its employees the opportunity to purchase childcare vouchers by exchanging part of their salary for childcare vouchers. Employee assistance programme All employees, and their families, have access to a 24-hour confidential advice and support line. Development opportunities World Cancer Research Fund UK has an annual appraisal process in place during which individual development needs are discussed and training needs identified. Probationary period and notice period The post-holder is subject to a 3-month probation period during which week s notice on either part will apply. Following successful completion of the probationary period the post-holder will be on 2 month s notice period. 9
HOW TO APPLY Recruitment timetable Closing date for applications: 5pm, Friday 6 th October 205 First interviews: Tuesday 27 th October 205 Second interviews: Tuesday 3 rd November 205 To apply You can apply for this vacancy by submitting a CV, covering letter (maximum two pages) and completed Equal Opportunities Monitoring Form. Your covering letter should provide specific examples of past achievements to demonstrate how you meet each criterion of the Person Specification, and should also highlight how your skills and experience would benefit World Cancer Research Fund UK. Your CV, covering letter and completed Equal Opportunities Monitoring Form can be submitted by email or post: E-mail: Address: hr@wcrf.org Human Resources World Cancer Research Fund UK 22 Bedford Square London WCB 3HH UK Phone: 020 7343 4200 If you do not hear from us within 4 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates. 0
EQUAL OPPORTUNITY MONITORING FORM World Cancer Research Fund UK is committed to equal opportunities for all. Please help us monitor the effectiveness of our Equal Opportunity Policy by completing and returning this form. This will be separated from your application prior to assessment and used solely for statistical purposes. Post applied for: Please tick the appropriate boxes below: GENDER Male Female DISABILITY World Cancer Research Fund UK welcomes applications from people with disabilities. The Disability Discrimination Act 995 describes a disability as a physical or mental impairment which has a substantial and long term adverse effect on a person s ability to carry out normal day-to-day activities. Having read this definition, do you consider yourself to have a disability? Yes No ETHNIC GROUP The categories indicated below are those recommended for use by the Commission for Racial Equality. How would you best describe your ethnic origin? Bangladeshi Black African Black Caribbean Black Other (please specify) Chinese Indian Irish Pakistani White Other (please specify)... NATIONALITY UK Other (please specify)... Thank you for answering these questions.