Ceridian International Payroll Services Our KnowHow, Your Success
Agenda Introduction Overview of Ceridian s International Payroll Service Challenges that international businesses face in paying their people A global approach supported by KnowHow How this helps businesses
Introduction Nick Bland, International Product and Alliances Director 5 years delivering solutions and projects which have helped global organisations realise the value of global payroll Help Ceridian extend its global proposition and increase its already strong position within the global payroll industry This session aims to look at how global businesses can better manage costs, stay compliant and gain greater control.
International Payroll Services Background
International Payroll Services Background Division created in 2001 Initially formed EMEA footprint with first Shared Services Centre in 2003 100 clients by 2005 mostly new clients from independent leads Now supporting over 200 clients and representing over 70 countries Global service centre in Glasgow 13 languages within the team Established network of payroll partners unpinned by the Ceridian accreditation programme Strong strategic alliances in place with market leaders to support our global proposition
International Payroll Services Background - Proposition People KnowHow built from experience Strong relationships with our Partners to enforce excellence in consistency and reliability Process Maturity of processes which form our foundation of standardisation for our Customers, Shared Service Centre and Partners Technology Investment made in creating market leading solutions to support global payroll process and adhere to compliance requirements
The challenges that international businesses face in paying their people
Challenges Control Complexity of managing a global, unfamiliar, inconsistent and constantly changing environment Compliance Cost Management Staying compliant to avoid increasingly severe penalties in-country and globally (e.g. SOX and country data protection laws) Significant direct and indirect cost of setting up and managing the complex solution to paying their global workforce
Control Multiple points of contact to setup and manage on-going Differing processes to align Different languages, cultures and time-zones Management of multiple data interfaces Different service levels, systems and processes Often leads to delayed overall reaction time We were experiencing huge problems with our supplier our employees in Italy were paid 4 days late. There were only limited service level agreements in place and 60% of management time was being spent sorting out issues. Manufacturer, 11,000 employees worldwide
Compliance Risk of non-compliance with country legislation, data protection laws and corporate policy Risk of misinterpreted policies Security of payroll data transfer and storage Processes prone to inaccuracies and errors We had a major compliance failure and were facing m fines from the local authorities in France. We had no expertise locally to fix the issue and needed to get our people paid European Airline, 7,000 employees worldwide
Cost Management Investment needed for expansion Maintenance of disparate providers and systems no integration and exploitation of other investments No consistent payroll reporting Cost prohibitive consolidated global payroll reporting critical for any business No centralised visibility of payroll payments Impact on management time and cost across all countries No opportunity to drive continual improvement Getting access to timely, accurate and consistent reporting from each country is a major challenge. There is no system in place to get consolidated data to help me understand and manage my people costs Financial Services, 5,500 employees worldwide
Challenges Growing Pressures placed on a business unfamiliar with a country s providers network and government regulations Consolidating Challenges of standardising without a standard in a timely, reliable and repeatable manner Spin-Off Not knowing the unknown
Growing Positive pressure but often considerable and immediate No local payroll knowledge or expertise Limited language skills and cultural appreciation Unfamiliar to payroll providers, where do you start! Often a bolt-on process to existing complexity Risk of non-compliance Require flexible and accommodating cost structure We have a highly aggressive growth plan opening up in 10 countries in 12 months we need a scalable service model and cost structure to support us... Global Communications, 2,000 employees worldwide
Consolidating Integrating new employees in new countries Fluctuating employee numbers Various supplier contracts, service levels No consistency or transparency of systems and processes Differing levels of in-house payroll knowledge and expertise Multiple stakeholders and points of contact Squeezing a square peg into a round hole We gained 3,000 new employees in 12 countries and had just 3 months to transition them onto our processes and systems Education Services, 2,500 employees worldwide
Spin-off Tight deadlines to transition away from existing systems High costs to discover and transition unique payrolls Requires expertise in all countries to understand people, process and technology Considerable risk of compliance failures and resultant penalties Often reliant on limited in-house payroll knowledge and expertise We had 12 months to move off of the existing HRIS, Payroll & T&A systems supporting our 10,000 employees in 5 countries Financial Services, 5,500 employees worldwide
A global approach supported by KnowHow
A global approach supported by KnowHow Give me a solution that. Is flexible and cost effective to support my business now and in the future in a simple easy to do business with approach Helps me manage risk with local expertise applied through best practices, processes and controls Provides data, reporting and analytics to assist me in making informed business decisions Enables scalability for continued growth
A global approach supported by KnowHow Process People International Payroll Services Technology Compliance Industry KnowHow and innovation
People Proven experience supporting all engagements from sales to on-going account management Experts in global and individual country payroll Understand the global payroll industry and providers Know the pitholes of country legislations One point of contact available when you need them From the outset, experience means leadership ensuring cost efficiency and no costly mistakes Tried and tested
Process Continued programme of investment in partner network Standard GLOBAL operating model defined standard services description Centralisation of critical payroll information Supporting English and local language Supporting local time zones Ensures transparency Consistent, repeatable and reliable
Technology Investment in technology to support the people and process Standard interfaces to standardise integration and expansion Marketing leading solutions: International Payroll Portal International Payroll WorkManager International Payroll Reporting International Payroll Payments International Payroll Support Innovative and reactive to support Customer needs Provides compliance, control, transparency
Compliance In-country processing on compliant systems Service performance measured through monthly KPIs Adherence to Ceridian s compliance framework Regularly audited SAS70 compliant payroll process in key markets SAS70 compliant partner selection process
KnowHow and innovation Delivering solutions and services Experts in the industry Investment in mature partnerships with other leaders Technology advances from its market leading position
A global approach supported by KnowHow Give me a solution that. Is flexible and cost effective to support my business now and in the future in a simple easy to do business with approach Helps me manage risk with local expertise applied through best practices, processes and controls Provides data, reporting and analytics to assist me in making informed business decisions Enables scalability for continued growth
How this helps businesses
How this helps businesses Control Able to rely on experts to manage global end-to-end payroll delivery and receive all information in accordance with an agreed SLA Compliance Reassurance that the payrolls are compliant built into the standard operating model Cost Management Realise cost efficiency through standardisation and truly enable continuous improvement
Control A global contract underpinned by country level supplements Standard Service Description (SSD) across all countries Full visibility of service levels through monthly reporting Accurate and timely payroll data Employees and third parties are paid on time! Central point of contact across all countries Ceridian KnowHow Control and consistency through one Service Level Agreement
Compliance Compliance with corporate policy and local legislation Manage risk and eliminate costly payroll errors and penalties Protect the businesses reputation Follow standardised, efficient payroll processes Secure data transfer via one global system Ceridian KnowHow Compliance, visibility and reduction in punitive charges
Cost Management Fully scalable solution with variable, cost efficient cost model Complete certainty over payroll costs Easy access to real-time global payroll reporting Leverage ERP investment through standard interfaces Significant reduced cost of managing multiple providers No cost to identify and accredit new providers Ceridian KnowHow Cost saving opportunities through a single global supplier
Ceridian International Payroll Services Our KnowHow, Your Success