SABRE ONLINE MOBILE AND TABLET USER GUIDE Date: 21 April 2015 SABRE Pacific Pty Ltd, Sydney, 2015 ACN 003 696 982 All rights reserved. No part of this publication may be reprinted, reproduced, stored in a retrieval system or transmitted, in any form or by any means, without the prior permission in writing from the owners. First published and distributed in April 2015
TABLE OF CONTENTS Introduction... 3 Sabre Online bookings via Mobile and Tablet devices... 4 Login Sabre Online via Mobile and Tablet devices... 5 Authorise bookings via Mobile and Tablet devices... 8 Retrieve booking to authorise... 11 Request Modification... 14 Reject a booking... 16 Retrieve booking you arranged... 18 Request Cancellation... 20 Displaying Fare details and Itinerary... 21 Create a new booking using mobile and tablet devices... 22 Advanced Search... 26 Sabre Online Mobile and Tablet User Guide April 2015 2
Introduction This document provides information on the functionality available for Sabre Online on Mobile devices and tablets Devices applicable are: Apple iphone Android phones Apple ipad Android tablets Any mobile device utilizing HTML5 Sabre Online mobile device and tablet functionality features available are: Authorisers can action bookings requiring approval Login and view any current, future and past bookings Travel bookers / arrangers can request change or cancel of an existing booking Travel bookers / arrangers can confirm or cancel a booking that has been placed on hold Arrangers can change authoriser, if multiple authorisers exist. Sabre Online Mobile and Tablet User Guide April 2015 3
Sabre Online bookings via Mobile and Tablet devices Sabre Online Mobile functionality has been upgraded to an improved appearance inline with the Sabre Online colour scheme. Sabre Online users have the freedom to retrieve existing bookings, authorise booking and to also create new booking while they are on the move with their mobile and tablet devices. During the approval process, the travel booker, arranger and/or the authoriser may also send a request to the travel agency to modify or cancel bookings. To activitate the mobile functionality, the following setting in the SOL Admin Tool > Agency Level > Other Enable mobile devices must be enabled with YES. Sabre Online admin tool setting allow mobile devices This setting at Yes will a) Enable a new look and feel screen for both mobile and tablet devices b) Enable the screen to fit a mobile device for approvals and view bookings c) Allow user to create booking using both mobile and tablet devices If this setting is at NO, when accessing Sabre Online via mobile or tablet devices, it brings you to the desktop webpage. Watchpoint! Although some mobile devices automatically adjust the page to fit the screen, it is recommended to access Sabre Online on tablet devices for a better user experience. Mobile devices can be used for booking approval and retrieval but not recommended for new booking creation. The following pages describe the differences. Sabre Online Mobile and Tablet User Guide April 2015 4
Login Sabre Online via Mobile and Tablet devices Log in Screen of a Mobile device Once you log on via your mobile or tablet device the Sabre Online screen will display appropriately for the sizing of your devices. Tip! Sabre Online works best with screen orientation set as landscape mode. The following functions are now available using your mobile devices and tablets: Create new bookings Retrieve own bookings Retrieve bookings you arranged (applicable only to travel arrangers) Authorise bookings (applicable only to travel authorisers) Advance Search Orientation Portrait Enter email address as the User ID and password, Press LOGIN Upon logging in, the Welcome message with the user name will be displayed. Swipe to scroll down if required. Orientation Landscape Sabre Online Mobile and Tablet User Guide April 2015 5
Log in Screen of a Tablet Device Tip! Sabre Online works best with screen orientation set as landscape mode. Forget Password If the password is unknown or requires a change, use the Forgot Password button. The following will display to advise an email has been sent with a new temporary password; Use temporary password The temporary password supplied in the email will prompt you to change to a new password. Complete all three fields; Current Password New Password Re-enter new Password Select Save to confirm and display the booking search screen as displayed in the next section of this guide. Sabre Online Mobile and Tablet User Guide April 2015 6
Session Expiry If the session to Sabre Online is not currently active, the login screen will display advising User the session has expired; Complete User Name, Password and select Login to commence a new session to Sabre Online Sign Out The Sign Out button is available on all pages to exit Sabre Online. Back button A back button will be available where applicable to return to the previous screen. Sabre Online Mobile and Tablet User Guide April 2015 7
Authorise bookings via Mobile and Tablet devices Travel Authorisers have the ability to action bookings that require approval via mobile and tablet devices. The below demonstrates the Authoriser's workflow to action a booking that requires approval. Travel Authoriser receives an Authorisation Request email; select the booking number hyperlink to the Sabre Online approval process. This will take you to the new mobile device and tablet booking approval screen. Authorisation request email Note: login to Sabre Online is not required when accessing authorisation process from the email. Continued next page Sabre Online Mobile and Tablet User Guide April 2015 8
To authorise booking (Continued) The following Booking Approval page will be displayed to the authoriser with the booking number, PNR record locator and the status of the booking. To authorise a booking, swipe to scroll down and you will see three options - Authorise Booking, Request Modification and Request Cancellation. Select the AUTHORISE BOOKING button Mobile device view of booking requiring approval Approval comments - Mobile display When authorising a booking using the mobile device, the following screen will be displayed: Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. It is best to display screen using the landscape mode. Enter Approver comments and select APPROVE, MODIFY or REJECT Note: Approver comments are mandatory. Once the booking has been actioned by the Authoriser: Email advising action taken is sent to bookers, approvers and travel consultants PNR remarks fields updated with status Sabre Agency Manager booking status is updated Sabre Online Mobile and Tablet User Guide April 2015 9
To authorise booking (Continued) Approval comments - Tablet display Mandatory Comments If you click on any of the options without adding appover comments, below error will be displayed: Authorised booking Once the booking has been authorised, the following screen will be displayed: Sabre Online Mobile and Tablet User Guide April 2015 10
Retrieve booking to authorise Travel Authoriser can also view bookings on their mobile and tablet devices by entering the booking number or by selecting the option Booking to Authorise from the main menu. When selecting the option Booking to Authorise, all bookings with status AWAITING APPROVAL will be displayed. Swipe to scroll down for more bookings. Bookings that are awaiting approval will appear in yelllow. Tip! You may increase the number of items displayed on the screen by selecting Options Retrieving Booking requires authorisation You may select 10/25/50/100 results per page And there are sort options you can choose to sort by Ascending or Descending order for the following fields: Traveller Name Destination Departure Date Arrival Date Booking Status Booking authorises status Booking Ordered date Booking Ordered by Move to Next page on Mobile device If there are more bookings to be displayed, scroll down to the buttom of the screen and select Next for next page. Note: Due to the screen size of a mobile device, it is recommended to use your mobile with orientation set as landscape otherwise the buttons will be truncated and full text will not be displayed. Move to Next page on Tablet device Sabre Online Mobile and Tablet User Guide April 2015 11
To Authorise booking (continued) If you wish to authorise one of the bookings, press the name and destination to proceed: button located next to the passenger Booking will be displayed with a Quote Status and Authorisation as AWAITING APPROVAL Swipe to scroll down further for the option to AUTHORISE BOOKING Continued next page Sabre Online Mobile and Tablet User Guide April 2015 12
To Authorise booking (continued) When authorising a booking using mobile or tablet devices, the following screen will be displayed: Enter Approver comments and select APPROVE, MODIFY or REJECT Note: Approver comments are mandatory. Mobile display Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. Tablet display Authorised booking Once the booking has been authorised, the following screen will be displayed: If a booking has been approved, the authorisation status will show APPROVED and is highlighted in green. Sabre Online Mobile and Tablet User Guide April 2015 13
Request Modification Travel Arrangers and self-bookers have the ability to use mobile and tablet devices to request a modification to a trip. This can be done during the authorisation process or when user retrieves the booking using the mobile and/or tablet devices. Modify during the approval process During the approval process, user can select the the REQUEST MODIFICATION button Mobile Device Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. on Tablet Device Comments for Modification Enter comments required and select SUBMIT. Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. Sabre Online Mobile and Tablet User Guide April 2015 14
Request modify a booking (Continued) The following screen will display while Sabre Online is processing the request. Email notification sent for Modification The following notification of emails and status change to Requires Modification will display with comments. "Your Change request for booking XXXXXXX has been sent to the appropriate consultant who will action you request." Modification Request email The following email will be sent to the consultant and also the travel arranger Sabre Online Mobile and Tablet User Guide April 2015 15
Reject a booking Rejecting a booking On a Mobile Device To reject a booking, search the booking by entering the booking number in the search field Below example shows booking 12034322 is being retrieved On a Tablet Device Select AUTHORISE BOOKING The following screen will be displayed: Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. Select REJECT. Sabre Online Mobile and Tablet User Guide April 2015 16
Rejecting a booking (continued) The following message will be displayed with the Status as QUOTE and Authorisation status REJECTED. I10090 A STATUS UPDATE EMAIL HAS BEEN SENT TO THE TRAVEL CONSULTANT I10092 A STATUS UPDATE EMAIL HAS BEEN SENT TO THE TRAVEL ARRANGER A rejected booking will be displayed in grey colour with status CANCELLED. Tip! When using a booking number to search, user needs to press GO or RETURN on their mobile or tablet device to proceed. Sabre Online Mobile and Tablet User Guide April 2015 17
Retrieve booking you arranged To retrieve a booking you arranged Select Bookings I Arranged from the menu Booking requires changes or modification Mobile display When retrieving an approved booking prior to departure date, either the travel arranger or travel booker has an option to Request Cancellation or Request Modification. The following buttons will become available when retrieving an existing booking. Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. Tablet display Request Modification When requesting modification, enter the comments and select SUBMIT to process your request. Sabre Online Mobile and Tablet User Guide April 2015 18
Request Modification (Continued) Once the request is submitted, the below message will be displayed: "Your change request for booking XXXX has been sent to the appropriate consultant who will action your request." Note: Due to the screen size of a mobile device, the buttons will be truncated and full text will not be displayed. Sabre Online Mobile and Tablet User Guide April 2015 19
Request Cancellation Request Cancellation While displaying an approved booking you arranged, you may also send a cancellation request using your mobile and tablet devices. Select the button REQUEST CANCELLATION, the below message will be displayed: "Are you sure you wish to request a cancellation for booking XXXX? Note that if the booking is ticketed penalities may apply" Once you click YES, the following message will be displayed: On a Mobile device Note: Due to the screen size of a mobile device, the buttons and the warning message will be truncated and full text will not be displayed. On a Tablet Device "Your Cancel request for booking XXXX has been sent to the appropriate consultant who will action your request. Sabre Online Mobile and Tablet User Guide April 2015 20
Displaying Fare details and Itinerary Display Itinerary while authorising booking During the authorisation process, you may display the itinerary by selecting the red button ITINERARY to expand for more information Below is an example of a booking with Flight and Car segments that require authorisation: Select the symbol to expand for more itinerary details. Itinerary Details Fare and Policy Details If the booking contains an airfare component, there is an extra button to display Fare and Policy Details. Select the button to expand for more information including base fare, taxes and fees. Select the button to collapse. Policy violation(s) includes description and reason(s) if applicable. Sabre Online Mobile and Tablet User Guide April 2015 21
Create a new booking using mobile and tablet devices Create a new booking Sabre Online has improved its mobile functionality to offer a quick link to make new bookings. Sabre Online will utilise the full URL via your mobile or tablet device for new bookings. Once you log on from a mobile or a tablet device, you continue to have all the functionalities as you have from a computer/laptop. Tip! Although you can use your mobile device to create new booking and some devices may autoadjust to fit the screen, it is recommended to use a tablet device in landscape orientation. To Create new booking,select the New Bookings option or the button to proceed Manager Traveller Screen Once you have selected the New Bookings option, you will continue to have all the functionalities as you have from a computer/laptop. Sabre Online Mobile and Tablet User Guide April 2015 22
Availability search Seat Request Select the SEAT REQUEST button and the graphical seat map will be displayed. Sabre Online Mobile and Tablet User Guide April 2015 23
Seat Map (Continued) Select the desired seat from seat map; the seat number will be populated into box next to the passenger name. Click on SAVE & CONTINUE to proceed. Confirming a booking Complete out of policy information and add Special Information to the Vendors if required Sabre Online Mobile and Tablet User Guide April 2015 24
Confirming booking (Continued) Scroll down to complete all other fields as required and select BOOK to confirm. Note: For more information on how to create a Sabre Online booking, please refer to our Sabre Online Booking Quick Reference Guide. Sabre Online Mobile and Tablet User Guide April 2015 25
Advanced Search The new Sabre Online mobile and tablet device update gives users an option to perform advanced search for existing bookings by using the following filters: Traveller, Arranger and Authoriser Departure From and To date Booking From and To date Booking Status Authorise Status On Mobile device On Tablet device Sabre Online Mobile and Tablet User Guide April 2015 26
Advanced Search (Continued) Search by Traveller, Arranger or Authoriser From the screen, select option of Traveller, Arranger or Authoriser or select the button next to the option. The names will come up, select the appropriate person or select the button next to the name. Search by Departure From/To Date You may also search for bookings by Departure From/To date or by Booking From/To date Select the Calendar button to display the calendar. Select date to populate into the From/To date fields. Default date is today's day. Search by Booking From/To Date If you have selected another date but want to jump to today, select the button. To go to the previous month, select or to go to the next month, select Click on to proceed or to clear. Watchpoint! During the advanced search, you may see pre-populated dates for both departure and booking date filters. This setting is used to reduce a large number of bookings being returned. Use the Reset button to clear all pre-populated dates if required. If you prefer to have these fields blank by default, please contact your travel management company to enable this function. Sabre Online Mobile and Tablet User Guide April 2015 27
Advanced Search (Continued) Booking Status User can also select a different booking status for the search, default status is Current. To select different status, select the button. There are four options to choose from: Current Future Travelled Cancelled Authorise Status User can also select authorise status for the search, default status is Blank. To select different authorise status, select the button. There are seven options: Awaiting Approved On Hold Rejected Approved Auth Exp Cancelled Auth Exp Retrieved bookings Here is an example of the result screen with Awaiting Approval bookings Sabre Online Mobile and Tablet User Guide April 2015 28