Unified Communications Increased productivity through communications convergence
Current Infrastructure 10,000 Telephones Over 370 locations 80 Separate Phone Systems Over $3 Million in annual AT&T cost Approximately $4.6 Million in total annual cost
Proposed Infrastructure 10,000 Telephones Over 370 locations One phone system installed in 2 data centers Less than $1 Million in annual AT&T cost Approximately $1.9 Million in total annual cost
Components of UC Communications Voice Data Video Messaging Voicemail Email Video Instant messaging Conferencing Online Audio Video Presence IP phone Desktop client Common experience Desktop Phone Mobility
Proposed solution at a glance Unified Communications Collaboration Voice Enable virtual teams and accelerate responsiveness Collaborate, share, and present costeffectively Connect with a solid, secure, and resilient foundation Video Mobility Contact Center Visually bring virtual teams closer together Empower your mobile employees Deliver high quality customer service and retain your best agents
User Access Choices for Enterprise Communication SIP Apps for Voice/Video PC PC Collaboration OpenScape Mobile Device Apps OpenScape UC Apps OpenScape SIP Telephones UC by Browser Voice/video Groupware Plug-Ins 3 rd Party SIP Phones/SW UC by Voice Portal
Feature Example Seamlessly move voice or HD video calls with a simple swipe of your finger! Start with a VoIP call over the building WLAN Slide the call to the desk phone Slide back to the cellular network Slide to the home phone Voice example OpenScape Mobile for iphone, ipad, and Android seamlessly handles the transition between devices and networks each time
Comprehensive unified communications enables virtual teams to collaborate seamlessly from anywhere OpenScape UC Application Reduce team meeting and travel costs with built-in audio, web, and multi-party desktop video conferencing Intuitive mobile access to all your communications Be reached via your single published phone number on the device of your choice Save time and accelerate responsiveness with Rich Presence awareness of key people Unifies all your communications within your preferred email application
Highly secure web conferencing enables creativity, problem solving, and faster decisions OpenScape Web Collaboration Accelerate responsiveness by providing virtual teams a convenient way to instantly collaborate in real-time Be accessible from anywhere for critical business meetings Save money and time by minimizing costly web conferencing services, and by meeting online and avoiding business travel Share critical information safely with secure 256-bit AES encryption Deliver fast and efficient remote support
Empower your mobile employees to seamlessly collaborate from anywhere OpenScape Mobile Intuitive and immediate access to all your communications from a single mobile client offered on the latest mobile devices of choice, including Apple ipad See your colleagues reactions and gestures with fully integrated HD video from your mobile device Reduce cellular network costs by utilizing your corporate WLAN or any Wi-Fi hotspot Easy app store download saves time and reduces demands on your IT teams
Four Major Aspects 1. Infrastructure Upgrade Cabling and POE Switches 2. VoIP Telephony- Call Processing, Contact Center, Phone Sets 3. Unified Communications Instant Messaging, Desktop Video, Email Delivery of Voicemail 4. Contractor Support Multi-Discipline Staffing (e.g. engineering)
Infrastructure Upgrade Replace 1,000 Switches in 300 Data Closets Countywide with Power Over Ethernet (POE) Capability $3 Million Estimate Competitive Quote Process through the US Communities and State of Florida Contracts
VoIP Telephony $4.5 Million Estimate Call Processing, Contact Center and 10,000 Desktop Telephones Manufacturers with Enterprise Deployments of 10k or more invited to Participate in Lab Analysis Competitive Quote Process through the US Communities and State of Florida Contracts
Unified Communications $1 Million Estimate Instant Messaging, Presence, Desktop Video, Soft phone Capability Manufacturers with Enterprise Deployments of 10k or more invited to Participate in Lab Analysis Competitive Quote Process through the US Communities and State of Florida Contracts
Contractor Support County Staff Augmentation to Assist with Design, Engineering, Installation, Configuration, Deployment of Desktop Phones, and Training $1.5 Million Estimate Sourcing through Existing Competitive Contracts with Multiple Local Staffing Firms
Unified Communications Selection Process Research Document Business Requirements Identify Industry Leading Manufacturers Evaluate Business Requirement Evaluation in Lab Environment Scoring via Weighted Matrix 10-Year Total Cost of Ownership Select Identify Manufacturer Solicit Quotes from Competitively Awarded Contract Vehicles
Basic Project Timeline 2013-Q4 2014-Q1/2 2014-Q3/4 2015-Q1/2 2015-Q3/4 2016-Q1/2 2016-Q3/4 2017- Q1 Design Network Upgrade Phase 1 Voice/UC Phase 2 Voice/UC Phase 3 Voice/UC Contact Center
Unified Communications Project