OpenScape Web Collaboration. The quickest and easiest way to collaborate, share and support online

Transcription

1 OpenScape Web Collaboration The quickest and easiest way to collaborate, share and support online

3 Collaborate everywhere OpenScape Web Collaboration is a scalable, secure, and reliable web conferencing solution providing rich multimedia collaboration for every enterprise, at an affordable price. The solution helps enterprises to: Enhance team productivity while minimizing costs for web conferencing services and travel Accelerate responsiveness by providing employees a convenient way to instantly collaborate in real-time from anywhere Improve their competitive advantage by enabling the sharing of ideas and information between employees, partners, and customers Copyright Unify GmbH & Co. KG All rights reserved. 3

5 The hidden costs of poor collaboration When collaborating from locations offsite, employees experience an average of 7.8 hours a month of reduced productivity at off site locations because they lack the communication tools that they have in their main office. Enterprises are leaking incredible amounts of money each year because frequent collaboration with existing communications systems is not effective. Employees spend an annual average of 11 days on internal team meetings requiring travel. (Travel expenses: $3400 / $4070 per p. per y - in the US) 77% of successful teams say less than one-fourth of their meetings are one-way monologues. 86% reach out to keep in touch with colleagues at other sites regularly. 85% of the most successful teams have over 1/4 of their members in different locations. Copyright Unify GmbH & Co. KG All rights reserved. 5

6 Challenges in today s enterprise Reduce Costs Travel budgets limited High costs of 3rd party conferencing services Improve Operational Efficiency Complexity in deploying technology Minimize IT staff efforts Enhance Productivity and Collaboration Effectively enabling mobile and home-based employees and geographically dispersed teams Gain Competitive Advantage Slow project and sales cycle times Delays in responsiveness Copyright Unify GmbH & Co. KG All rights reserved. 6

8 OpenScape Web Collaboration Portfolio Instant Meeting Secure Advisor Facilitate important meetings, presentations, trainings and webinars when travel isn t an option Collaborative document/ content creation and sharing within teams Excellent for geographically dispersed teams and mobile people Quick and efficient online support spontaneously without prior installation Shorten the duration of problem solving and increase the resolution rate Excellent remote support support of user error issues, unattended PCs or entire networks Copyright Unify GmbH & Co. KG All rights reserved. 8

9 OpenScape Web Collaboration Simple, Secure, Powerful and Open Rich multi-media collaboration at an affordable price Full-featured web conferencing solution can be installed quickly, cost-effectively, and with minimum IT resources Simple, intuitive interface with one-click access to all features Integrated text, data, web, and multi-party H.264 desktop video conferencing Mobile client that runs on any smartphone device including iphone, ipad, and Android Works on both Windows and MAC OS High capacity: up to 1,000 session participants Flexible deployment models: on-premise and hosted Highly secure 256-bit AES encryption Copyright Unify GmbH & Co. KG All rights reserved. 9

10 Instant Meeting One-click access to a comprehensive set of features Key Capabilities Intuitive user interface: Modular GUI structure Multi-screen capability Collaborative data sharing and document creation: Real-time Interactions: IM chat Visualizations with video *Audio Support (dial-in and VoIP) Remote control for technical support Copyright Unify GmbH & Co. KG All rights reserved. Draw using Whiteboard Share your desktop Take control or pass control View participants Share files Share your video Audio* *(Audio Support available - for scenarios without OpenScape Voice / UC connectivity) Undock tabs and move on your desktop Invite others Send text messages View their video 10

11 OpenScape Web Collaboration Secure Advisor OpenScape Secure Advisor is the perfect offer for remote control of unattended computers. It is the ideal solution for professional support, for continuous maintenance of individual PCs or -PC groups as well as for rapid and efficient assistance. Ad-hoc-Support Customer-Hotlines Remote Control and Remote Desktop Access Support in Mobile Use Cases Supports use cases behind firewalls and independently of the Windows User Accounts Copyright Unify GmbH & Co. KG All rights reserved. 11

12 OpenScape Web Collaboration Secure Advisor The most important features at a glance Remote control for PCs and live support in one tool Controlling unattended computers via remote clients (100 Clients per room included) Select application protect confidential information with one click Quick and easy file exchange Comprehensive privilege/rights management Portmapper lets you access devices or control machines regardless of the system! Practical protocol and session recording functions Easy transfer of key shortcuts Copyright Unify GmbH & Co. KG All rights reserved. 12

13 OpenScape Web Collaboration Secure Advisor Functions File Transfer Port Mapper Remote-Zoom Session Recording Transfer of key shortcuts Rebooting remote clients Start with elevated privileges Power Wake-UP on LAN Two way authentication for remote sessions (via SMS)* View and manage Task Manager Change of color settings (*This feature is currently only available with German and Austrian mobile numbers.) Copyright Unify GmbH & Co. KG All rights reserved. 13

14 OpenScape Instant Meeting Benefits Successfully and professionally engage your customers from preliminary negotiations through implementation, down to post-sales activities Clarify detailed customer inquiries in the shortest possible time Improves tele-sales, customer relationships and communications Demonstrate software products to your customers remotely Effectively deliver webinars Copyright Unify GmbH & Co. KG All rights reserved. 14

15 OpenScape Secure Advisor Benefits Minimize on-site visits to diagnose and solve problems Work on remote computers without the need to have someone on the other end Install updates and patches in off hours to reduce disruptions Monitor statistics on devices to avoid potential problems with CPU utilization, databases and applications Remote Support Copyright Unify GmbH & Co. KG All rights reserved. 15

16 OpenScape Web Collaboration Customer- and Partner Portal Overview Within the customer portal specific settings can be made such as: Creating multiple settings profiles, e.g. for sales / support teams Selection of different functions that should be available within the software, e.g. video, file transfer, chat Blacklist / Whitelist Text blocks are adaptable for meeting invitations or notes Integration of logos in the start screen, frame color in corporate colors Copyright Unify GmbH & Co. KG All rights reserved.

17 OpenScape Web Collaboration Benefits Minimize travel between campuses Deliver online classes to extend reach and increase teaching capacities Improve the quality of employee communications and learning Enhance relationships and collaboration between faculty and students Expedite technical problem resolution to students, faculty and staff Save time, improve productivity, and increase customer satisfaction Education Vertical Copyright Unify GmbH & Co. KG All rights reserved. 17

18 OpenScape Web Collaboration Benefits Reach international customers with online educational events Expand reach to customers, prospects, and trading experts Improve customer retention and satisfaction Deliver global staff and sales training worldwide Improve communications between headquarters and employees Financial Vertical Copyright Unify GmbH & Co. KG All rights reserved. 18

19 OpenScape Web Collaboration Benefits For hospitals and clinics: Improve care by enabling easy, secure, offsite access to patient Information Improve patient satisfaction with quick remote support Healthcare Vertical For Pharma/Healthcare Technology sales: Deliver effective online demonstrations, webinars, and events Shorten sales cycle and maximize sales presence Drive demand for products Copyright Unify GmbH & Co. KG All rights reserved. 19

20 Schedule a voice and web conferencing session From Microsoft Outlook in one easy step Launch and Schedule Microsoft Outlook calendar invitations for voice conferences can easily include web conferencing The solution includes click-toconference integration plug-ins together with OpenScape UC to both Microsoft and IBM groupware clients Microsoft Outlook Plug-in for standalone use without OpenScape Microsoft Outlook Plug-in Standalone OpenScape UC Outlook Integration Copyright Unify GmbH & Co. KG All rights reserved. 20

21 Elevate an existing voice call or conference to a web conferencing session Easy to use Launch a web conferencing session from the OpenScape UC Application client Simply click on screen icon to add web conferencing to your existing voice conference Copyright Unify GmbH & Co. KG All rights reserved. 21

22 Participants receive an invitation in their inbox Easy to participate Launching a session is as easy as sending an Invite more participants with one click Simply add a password for extra security and send the invitation It s easy for participants to join the web conference session by simply clicking on the link Copyright Unify GmbH & Co. KG All rights reserved. 22

23 Enhance meetings with instant document sharing and face-to-face video Key features Presentation delivery, and desktop or application sharing Exchange real-time text messages with other participants Upload/download documents Multi-party video chat Participate via Mobile Client on Apple ios and Android devices Copyright Unify GmbH & Co. KG All rights reserved. 23

24 Stay productive while mobile Accelerate responsiveness by providing employees a convenient way to instantly collaborate in real-time from anywhere Be accessible from anywhere for critical business meetings Have quick access to conferences even when you are running late Supports any smartphone and tablet device including iphone, ipad, and Android devices What you can do View shared desktops or applications View list of participants Participate in IM chat and multi-party video chat Copyright Unify GmbH & Co. KG All rights reserved. 24

25 OpenScape Web Collaboration featuring Secure Connect Service (SCS) It is the only solution of it s kind featuring Secure Connect Service (SCS) How does SCS work? Encryption with session key Web Collaboration Client 1 (Moderator) Session Key (per session) Encrypted Communication Link (AES-256) Encrypted Communication Link (AES-256) OpenScape Web Collaboration Server Encrypted Communication Link (AES-256) Session key not available at server Hacker No possibility to decrypt Web Collaboration content at the OpenScape Web Collaboration server Web Collaboration Client 2 Copyright Unify GmbH & Co. KG All rights reserved. Web Collaboration Client 3 Encrypted Client Traffic, e.g. Chat Data 25

26 Competitor s Web Collaboration solutions How do competitors solution work Web Collaboration Client 1 (Moderator) Encrypted Communication Link (AES-256) OpenScape Web Collaboration Server Unencrypted content available at server Encrypted Communication Link (AES-256) Encrypted Communication Link (AES-256) Server Hacker Possibility for hackers to view Web Collaboration content on their servers Web Collaboration Client 2 Web Collaboration Client 3 Unencrypted Client Traffic, e.g. Chat Data Copyright Unify GmbH & Co. KG All rights reserved. 26

27 Benefits of SCS: Secure Connect Service Benefits of SCS No possibility to decrypt content at the OpenScape Web Collaboration server Safe to use for confidential sessions with external partners Securely transfer files across company borders Requires no installation on the PC leaving no residual effects on the registry Multiple layers of security Data-encryption between Clients and Web Collaboration Servers Secure end to end Data Control signaling between Web Collaboration Clients Encrypted Storage and Transfer of Web Collaboration payload Proof point Certified by TÜV SÜD for data security and functionality, a globally recognized testing, inspection and certification organization offering the highest quality services for a wide range of industries worldwide Copyright Unify GmbH & Co. KG All rights reserved. 27

28 The OpenScape Web Collaboration Eco System With our solutions you can organize web meetings easily and quickly. Integrate Instant Meeting or Secure Advisor in your existing internet service or application and you can use exactly the functions that fit to your service. That lets you offer your customers unprecedented added value! Customer Portal Perfect customization options, down to the smallest detail. You don t need to be an IT expert to create your own software doing it is as easy as selecting the right modules from a toolbox. All it takes is a few clicks! ASP (Application Service Provider Interface) License Model for Reseller With ASP integration you can easily and quickly process any form of reselling. You are free to choose whether you wish to offer the product as a stand-alone solution or whether you wish to upgrade your product with our web collaboration. Web Service Integration Using the worldwide XML-RPC standard interface, you can easily create a link to your next meeting with just one click. XML-RPC is ideally suited for integrating our solutions in existing applications or portals, quickly and simply Application Integration The COM interface is like a remote control for your individual solution. Use it to control your session comfortably and directly from your application. In your communications canal, you can start sessions based on automated principles and manage processes. Copyright Unify GmbH & Co. KG All rights reserved. 28

29 How OpenScape Web Conferencing helps address your challenges Reduce Communications Costs Minimize expensive web conferencing services (no per minute or per participant charges) Reduce business trips Reduce CO² emissions and facility costs Improve Operational Efficiency Single server, one hour installation in the data center Zero client installation for participants For moderators, download single exe, low rollout costs Enhance Productivity and Collaboration Geographically dispersed teams can easily share and exchange information Better access to mobile people Gain productive work time instead of wasting valuable time in traffic Gain Competitive Advantage Improve communications with your customers, employees, partners and suppliers Click-to-conference from your existing applications and accelerate decision making Reduce project and sales cycle times Copyright Unify GmbH & Co. KG All rights reserved. 29

30 OpenScape Web Collaboration Value Proposition Simple Easy one-step scheduling for voice, web & video High capacity - up to 1,000 session participants No installation required Powerful All essential web conferencing features included and is available as on-premise or hosted solution Elevate existing voice call or voice conference to web/video collaboration with one-click Secure Password protected collaboration sessions All sessions 256-bit AES encrypted and cannot be decrypted on server Session is temporary, leaves no residual data and does not make any entries in the registry Open Customer Portal enables users to easily tailor Web Collaboration modules to their own individual needs Plug-in integrations for OpenScape UC App, Microsoft, and IBM groupware clients Automatic language detection based on your PC settings Copyright Unify GmbH & Co. KG All rights reserved. 30

31 Global Services Cloud services: Utility-based off-premise cloud communications Managed Services: Multi-vendor, multi-technology managed services, from selective out-tasking to full communications outsourcing Professional services: Global design, install and integration services for all your communication network needs Maintenance services: Support and maintenance services for your communications infrastructure Security Solutions: Security expertise and solutions to secure your entire multivendor UC environment Copyright Unify GmbH & Co. KG All rights reserved. Improve Evaluate Services Design Operate Implement Global ITIL Multivendor 31

33 Orlando Utilities Commission What they are saying Orlando Utilities Commission has multiple locations and our employees would frequently travel between sites for meetings. With OpenScape Web Collaboration, it s easy for employees to collaborate online and conduct business from wherever they are, which has improved productivity, helped save money and enabled us to have a positive effect on the environment. Plus, for our incident response teams or other situations when we need to bring a group of people together quickly, the system can automatically locate those people and bring them together into a productive web conference. Jeff Rose Director of Information Systems for Orlando Utilities Commission Established in 1923 by a special act of the Florida Legislature, OUC The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to more than 313,000 metered accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. For more information, visit Copyright Unify GmbH & Co. KG All rights reserved. 33

34 Orlando Utilities Commission Customer needs Unified system with a single voice mail and dial plan Advanced communication and collaboration features: audio/web conf, fax to/from the desktop, IM, ONS Support for future point-to-point, desktopto-desktop video conferencing Solution OpenScape UC Application OpenScape Web Collaboration OpenScape Xpressions UM OpenScape 4000 and IP Phones Benefits Reduced lost productivity and amount of time employees spent traveling between sites for meetings Reduced opportunities for safety incidents Made a positive effect on the environment Increased productivity and availability of mobile users Enhanced real time communications amongst individuals and groups Simplified moves, adds, changes Cost savings Cancelled $15,000 project to replace aging Exchange integrated fax service OUC anticipates being able to terminate soon external audio/web conferencing services contracts for about a $20,000 per year savings Copyright Unify GmbH & Co. KG All rights reserved. 34

35 Summary Fast Easy Affordable Open Install server system in less than one hour Media morphing and fast, one-click feature access Use to deliver fast and efficient remote support and problem resolution Simple and intuitive user interface Easy one-step scheduling a voice and web conference No client installation or configuration Requires minimum IT resources and no special skills to install Less costly than most other web conferencing solutions Minimal rollout costs for client installation Available as premisebased or hosted solution Supports integration with virtually any application via XML- RPC interface and professional services Includes click-toconference integration plug-ins to Microsoft and IBM groupware clients Supports industry standards e.g. SIP, H.264 Copyright Unify GmbH & Co. KG All rights reserved. 35

37 Our next steps to helping you achieve results Next steps What are the top 3 business challenges affecting your competitiveness? 1. Profit growth and better communications cost management 2. Making a collaborative, mobile and dispersed workforce more productive 3. Enabling your business to be more responsive to your customers, partners, and the market How do you want to solve them? What are your choices? How will you get there? How Unify can help? Copyright Unify GmbH & Co. KG All rights reserved. 37