Course Information Course Description: HIT 2210 HEALTHCARE QUALITY MANAGEMENT 3 Credit Hours This course is designed to focus on quality improvement and assessment in a variety of healthcare settings. Emphasis will be placed on implementation of a quality improvement model, tools, techniques and activities of acute care hospitals, hospital outpatient and emergency departments, ambulatory care settings, and other healthcare facilities. Quality improvement and assessment techniques as they relate to the medical staff will also be addressed. Course Objectives: At the conclusion of this course the student should be able to: Understand and develop performance improvement techniques, tools and teamwork for health information processes, quality management, utilization management, and risk management studies. Perform qualitative analysis to determine that documentation in the health record supports the diagnosis and reflects the progress, clinical findings, and discharge status. Collect data from patient charts for quality management, physician profiling, and risk management studies. Perform quantitative analysis to evaluate records for the compliance with regulatory and licensing standards. Learn JCAHO and state licensing guidelines for health record documentation and be able to identify specific preparations necessary for a survey. Prerequisites and Corequisites: Prerequisites: All developmental study courses (if required based on ACT scores or COMPASS test) COLL1020 Computer Literacy Class HIT 1010 Medical Terminology HIT 1011 Introduction to Health Information Technology BIOL 2010 Anatomy and Physiology I BIOL 2011 Anatomy and Physiology II HIT 1130 Coding & Classification System I HIT 2130 Coding & Classification System II HIT 1140 Computer Applications in Health Information
HIT 2120 Healthcare Statistics & Reporting HIT 1110 Legal Aspects of Health Information Course Topics: Course modules must be completed in a linear fashion with one module building on the next. Defining A Performance Improvement Model Identifying Performance Improvement Opportunities Using Teamwork in Performance Improvement Aggregating and Analyzing Performance Improvement Data Communicating Performance Improvement Activities and Recommendations Measuring Customer Satisfaction Refining the Continuum of Care Preventing and Controlling Infectious Diseases Decreasing Risk Exposure Improving the Provision of Care, Treatment and Services Improving Care Environment and Life Safety Developing Staff and Human Resources Organizing for Performance Improvement Navigating the Accreditation, Certification, or Licensure Process Implementing Effective Information Management Tools for Performance Improvement Managing Healthcare Performance Improvement Projects Managing the Human Side of Change Developing the Performance Improvement Plan Evaluating the Performance Improvement Program Understanding the Legal Implications of Performance Improvement Predicting the future of Performance Improvement in healthcare HIM Associate Degree Entry Level Competencies: Domains, Subdomains, and Tasks I.A.2. Conduct qualitative analysis to ensure that documentation in the health record supports the diagnosis and reflects the progress, clinical findings and discharge status I.A.5. Verify timeliness, completeness, accuracy, and appropriateness of data and data sources (such as patient care; management; billing reports and/or data bases) I.B.1. Monitor the accuracy and completeness of the health record as defined by organizational policy, external regulations, and standards I.B.2. Perform analysis of health records to evaluate compliance with regulations and standards a. Quantitative analysis b. Qualitative analysis
I.B.3. Apply polices and procedures to assure organizational compliance with regulations and standards II.A.2 Collect, organize, and present data for: c. Performance improvement program d. Quality managementi I.B.1. Participate in facility-wide quality assessment programi I.B.2. Present data in verbal and written formatii I.B.8. Implement health record documentation guidelines and provide education to staff IV.A.1. Use technology, including hardware and software, to ensure data collection, storage, analysis, retrieval and reporting of information IV.A.2. Use common software applications (such as spreadsheets; databases; presentation; email) in the execution of work processes IV.D.1. Collect and report data on incomplete records and timeliness of record completion V.A.1 Apply the fundamentals of team leadership V.A.4. Participate in intradepartmental and interdepartmental teams/committees V.A.6. Provide consultation, education, and training to users of health information: a. Internal users (such as healthcare providers, administrators) V.A.7. Assess. Monitor, and report: a. Quality standards V.A.10. Use quality improvement tools and techniques to assess, report and improve processes V.A.11. Promote positive customer relations Specific Course Requirements: Textbooks, Supplementary Materials, Hardware and Software Requirements Required Textbooks: Title: Quality and Performance Improvement in Healthcare A Tool for Programmed Learning, Fourth Edition Authors: Patricia Shaw, MEd, RHIA, FAHIMA Chris Elliott, MS, RHIA Polly Isaacson, RHIA, CPhT Elizabeth Murphy, RN, BSN, MEdPublisher: AHIMA ISBN#: 978-1-58426-216-9 RODP Bookstore
Supplementary Materials: None Hardware Requirements: The minimum requirements can be found at http://www.rodp.org/students/hardware_software.htm. Software Requirements: The minimum requirements can be found at http://www.rodp.org/students/hardware_software.htm. Adobe Acrobat will be needed to view the scanned health records. Microsoft or rich text format must be used so the instructor will be able to open the assignment. Instructor Information Please see the separate page inside the course to find instructor contact information as well as a statement of virtual office hours and other communication information. Assessment and Grading Testing Procedures: All tests are timed and submitted online. Grading Procedure: This course will be graded utilizing a point system. Exams will contribute to the final course grade, while learning activities will assist the student with content mastery. Students will have opportunities for discussion of content with students and faculty via discussion forums. A sequenced list of homework assignment and due dates will be posted in the class schedule. Attendance/participation points will be granted if you are online completing your assignments and taking quizzes/tests as scheduled. When taking an assessment (test), it is your responsibility as a student to remember to click save for each question when taking a quiz or test. If you do not save each answer, the test will not be reset for you. Your score will be based upon the answers submitted. A list of projects and due dates will be posted in the class schedule, checklist, and calendar. RODP grading scale may not be the same as the student s home campus. Syllabus in this course will determine the grading scale for this
class and not the home campus grading scale. Grading Scale: The course will be graded utilizing a point system. Discussion/class participation(10 x 10 pt) =100 pt. Tests (3 x 50 pt) =150 Final =100 Homework (10 x 15 pt) =150 Projects (5 x 100 pt ) =500 Total = 1000 A = 92-100 (920-1000 points) B = 85-91 (850-919 points) C = 76-84 (750-849 points) D = 70-75 (749-700 points) F = 69 and below (699 points or less) Assignments and Participation Assignments and Projects: Please see semester Class Schedule for detailed list of assignments and due dates. Late submissions may be allowed based upon extenuating circumstances, using instructor discretion. Late submissions are not to exceed (7) calendar days and are subject to grade reduction. Class Participation: Students are expected to learn how to navigate in elearn, to actively participate in a threaded discussions in the class weekly Discussion Board, keep informed of course announcements by checking classroom announcements and e-mails frequently. Punctuality: Attending class and being punctual when submitting assignments in an online environment should be treated with the same importance as in a face-to-face class. If a homework or test is missed, it is the responsibility of the student to notify the instructor in order for a make-up quiz/exam can be reset. You have seven (7) calendar days to make up the test. If you do not make up the test within seven (7) days, you will receive a score of zero (0) for that quiz/exam. Course Ground Rules
If you have technical difficulties you should resolve these immediately. Contact the Help desk. This is not an excuse for missing deadlines. Use the college e-mail addresses of other students. Check for class up dates at least three times a week. Do not wait until the last minute to submit assignments or takes tests as problems may arise. Stay ahead of the gain. Plan to succeed. Communicate with the instructor if you are encountering problems with this class. Guidelines for Communications Email: Always include a subject line. Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases. Use standard fonts. Do not send large attachments without permission. Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication. Respect the privacy of other class members Discussion Groups: Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant. Try to maintain threads by using the "Reply" button rather starting a new topic. Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of others' ideas. Be patient and read the comments of other group members thoroughly before entering your remarks. Be cooperative with group leaders in completing assigned tasks. Be positive and constructive in group discussions. Respond in a thoughtful and timely manner. Chat: Introduce yourself to the other learners in the chat session. Be polite. Choose your words carefully. Do not use derogatory statements. Be concise in responding to others in the chat session. Be prepared to open the chat session at the scheduled time.
Be constructive in your comments and suggestion Web Resources: Columbia Guide to Online Style by Janice R. Walker and Todd Taylor Citation Styles Online http://www.bedfordstmartins.com/online/cite6.html Library The Tennessee Virtual Library is available to all students enrolled in the Regents Degree Program. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading must be included in all courses. Students With Disabilities Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their home institution. Prior to granting disability accommodations in this course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their home institution's disability services staff and to follow the established procedures for having the accommodation notice sent to the instructor. Syllabus Changes The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual email communication and posting both notification and nature of change(s) on the course bulletin board. Technical Support Telephone Support:
If you are having problems logging into your course, timing out of your course, using your course web site tools, or other technical problems, please contact the Ask RODP Help Desk by calling 1-866-550-7637 (toll free) or go to the Ask RODP website at: http://help.rodp.org