Mercedes-Benz Bank at a Glance 2015 Edition
Foreword For Mercedes-Benz Bank, 2014 was a record year in every way. Together with our three European branches, we increased our contract volume to over 20 billion for the first time. As a result, we now have financing and leasing contracts for more than 800,000 vehicles. Another one of last year s highlights was the fact that the independent Great Place to Work Institute ranked Daimler s financial services division including Mercedes-Benz Bank among the world s top 25 employers. In addition, a new era has begun for us: More and more customers are forgoing traditional loans and instead looking for a flexible leasing or rental solution that is adapted to their personal or business situation. We are adjusting to this development and evolving from a traditional financial services provider to a state-of-the-art supplier of mobility services. For example, under our Mercedes-Benz Rent brand our rental business is continuing its rapid growth and strategically bridging the gap between carsharing and traditional leasing. In this way we are offering the right solution for every mobility need, no matter whether it is short-term or long-term. This brochure will provide you with a compact insight into our company. Thank you for your interest in Mercedes- Benz Bank. Franz Reiner Chairman of the Board of Management of Mercedes-Benz Bank AG 3
Our mission To provide our dealers and customers with the very best Our vision is simple but ambitious: to cooperate closely with our colleagues in the sales network and at the group s automotive divisions in order to be the best financial services provider for our customers. We are consistently striving to attain this goal by creating added value for our customers, dealers, and vehicle brands contributing to Daimler s sales and financial success offering our employees attractive career development opportunities and fulfilling our social responsibility. It s clearly obvious: whoever wants to be successful together, needs a foundation that is reliable and that guides and shapes the way we think and act at the company. It s about values that everyone can rely on. Enthusiasm, respect, integrity and discipline are the fundamentals of our business and make us a strong community. These values shape a corporate culture in which we achieve and deliver top performance as we strive to meet the high expectations of our customers. 4
Our range of services Expertise from a single source Mobility from a single source. Regardless of whether it s a car or a truck private and commercial customers increasingly want vehicle and financial services from a single source. Together with our colleagues in Daimler s vehicle units, we develop financial services products geared toward our customers individual mobility needs. Leasing and financing. Use instead of ownership. In response to the growing trend toward leasing, our mobility packages Business-Leasing plus for commercial customers and Privat-Leasing plus for private customers provide financial mobility and insurance cover at a fixed monthly rate. The insurance premium remains unchanged even after an accident. Once the contract expires, a customer can either buy the vehicle at a guaranteed purchasing price or give it back to the dealer. The financing options of the Mercedes- Benz Bank ensure you the same quality, safety and comfort which you have come to know from our vehicles. Product Finder To discover which financial product matches their needs, customers can use our product finder at www.mercedes-benz-bank.de/produktfinder 6
Depending on their requirements and financial flexibility, we offer our customers the appropriate financing model. And with warranty and maintenance packages, we complete the all-round, carefree service. Insurance. Alongside insurance solutions for private and commercial customers, we also offer special industryspecific solutions in order to ensure that all our vehicle customers can enjoy a relaxed drive. Our wide range of products extends from motor insurance and payment protection insurance to vintage car insurance, fleet insurance, and comprehensive dealership insurance. Furthermore, our purchasing price insurance covers the gap between a vehicle s original purchasing price and the cost of a new car as ensured by the full coverage policy. Rental vehicles. Mercedes-Benz Rent allows customers to rent Mercedes-Benz cars from dealerships in Germany. They can rent anything from an S-Class for a wedding to a station wagon or convertible for a weekend trip, a replacement vehicle after an accident or an electric car for a test drive. This mobility service closes the gap between traditional leasing products and the car2go carsharing service. Rate Calculator You can calculate your respective financing or leasing rate at www.mercedes-benz-bank.de/ratenrechner Scan the QR-Code with your smartphone and go directly online. 7
Fleet Management. More and more companies are today focusing on their core areas of business and leaving the efficient management of their vehicle fleets to specialists. With our subsidiaries Daimler Fleet Management and Mercedes-Benz CharterWay, we offer comprehensive fleet management concepts from a single source for cars and commercial vehicles. As one of Germany s leading providers of fleet services, Daimler Fleet Management GmbH handles passenger car fleets consisting of various brands. The scope of our services ranges from leasing to comprehensive fleet operation. Our Corporate Carsharing mobility solution ensures that companies can more efficiently and more flexibly assign their pools of fleet vehicles for use by their employees. It thus enables companies to significantly reduce their fleet and mobility costs and substantially streamline processes. The market leader in the commercial vehicle sector, Mercedes-Benz CharterWay GmbH, offers CharterWay service, service-leasing and rental products in a comprehensive fleet management concept that is fully transparent and allows customers to accurately calculate their costs in advance. MercedesCard Check out the services offered by the MercedesCard Gold and Silver at www.mercedes-benz-bank.de/kreditkarte 8
Dealer financing. Managers of car dealerships have to keep a lot of things in mind. As partners who know this business inside out, we help dealers respond to their customers wishes quickly and flexibly, while also achieving business success. To make this possible, our dealer financing concept offers customized financing programs, ranging from inventory and real-estate financing to loans for operating materials and business expansion. Investments. When we select and develop our finance products, the top priorities are security, transparency, and reliability. Our customers always benefit from good and fair terms. The deposits at Mercedes-Benz Bank are also protected by a deposit insurance fund and are currently insured to a value of more than 300 million euros per investor. MercedesCard. The new card is available in two different versions: Silver and Gold. The card offers a comprehensive range of services, including a standard-feature rewards program that allows customers to enjoy attractive premiums. The Gold card is our exclusive premium model, which offers customers additional travel protection as well as comprehensive coverage for the vehicles registered in the card-holder s name. Current Interest Rates You can stay up-to-date on the latest interest rates at www.mercedes-benz-bank.de/zinsuebersicht 9
Our development Mercedes-Benz Bank in figures Year-on-year comparison 2014 2013 Balance sheet total (IFRS) in millions of 22,643 21,749 Leasing and financing Contract volume in millions of units 18,724 791,572 18,245 779,163 New business in millions of units 9,909 327,750 9,163 321,391 Deposit banking Deposit volume in millions of 10,752 11,256 Number of accounts 544,335 595,819 Customers and employees Number of customers 1,112,222 1,131,046 Number of employees 1,670 1,530 10
Development of leasing/financing contract volume (in millions of ) 16,095 17,000 17,761 18,245 18,724 2010 2011 2012 2013 2014 Contract volume in 2014 by vehicle segment (in units) Total units: 791,572 Mercedes-Benz Cars 529,611 Mercedes-Benz Vans 177,220 Daimler Trucks 64,702 Daimler Buses 3,413 Other 16,626 11
Our responsibility Mercedes-Benz Bank s social commitment Supporting projects in the areas of Community Involvement, Art & Culture and Education is an integral part of our corporate culture. In this way, we are giving something back to society and showing that business success and social responsibility are not mutually exclusive. Community Involvement Day of Caring. In 2014 employees teamed up with blind and visually impaired people from Nikolauspflege Stuttgart to renew systems that improve orientation and mobility at this institution. The employees also helped to revive an abandoned playground in the Friedrichshain-Kreuzberg neighborhood of Berlin and restore the outdoor area of a youth educational center in Saarbrücken. Inspiring Ideas! The Inspiring Ideas! initiative provides funding for projects that are run by employees who band together to proactively support clubs, social welfare organizations and other non-profit institutions. More than 130 projects have been implemented since 2006. 12
Give a Smile. In the run-up to Christmas, the employees at Mercedes-Benz Bank get involved in the Give a Smile campaign. The employees wrap presents for children in SOS Children s Villages. Education Education makes people strong. It empowers individuals, families and communities, and it s one of the best ways to invest in young people. Mercedes-Benz Bank supports financial literacy projects. Art & Culture Because cultural activities encourage innovative thinking and promote social and economic progress, Mercedes- Benz Bank supports art and cultural projects and institutions, such as Theaterhaus Stuttgart, the Saarland State Theater and the Art Pass for 25 museums in the Berlin area. From June 25 to July 12, 2015, Mercedes-Benz Bank will be the main sponsor of COLOURS International Dance Festival presented by Eric Gauthier. 13
Our organization Leadership team and role within the Group Franz Reiner Chairman of the Board of Management Andreas Berndt Board of Management Member for Operations Andree Ohmstedt Board of Management Member for Finance and Controlling Benedikt Schell Board of Management Member for Sales and Marketing Marc Voss-Stadler Board of Management Member for Credit Operations Tom Schneider Head of Operations Service Centers 14
Mercedes-Benz Bank is a subsidiary of Daimler Financial Services, the Daimler Group s worldwide provider of financial services. Daimler AG 100 % Daimler Financial Services AG 100 % Mercedes-Benz Bank AG 100 % 100 % 100 % Mercedes-Benz Leasing GmbH 50 % 50 % 100 % Mercedes-Benz CharterWay GmbH Mercedes-Benz Banking Service GmbH Mercedes-Benz Bank Service Center GmbH Daimler Fleet Management GmbH 15
The history of Mercedes-Benz Bank Dynamic from the very start 1967 Daimler-Benz AG launches its first leasing activities. 1979 Mercedes Leasing GmbH established. 1997 The launch of debis Car Fleet Management GmbH signals the entry into the fleet management business with passenger cars. A service center is opened in Saarbrücken. 1987 Financing business commences. Mercedes-Benz Finanz GmbH is established; the first vehicle it finances is a Mercedes-Benz 230 CE. 1992 Establishment of Mercedes- Benz CharterWay GmbH and start of fleet management services for commercial vehicles. 16
2003 The company moves into its new headquarters at Pragsattel in Stuttgart. Through a newly formed partnership with the neighboring Theaterhaus, Mercedes-Benz Bank supports a cultural institution that is without parallel in the region. 2006 The number of customers reaches the one million mark for the first time. 2009 Mercedes-Benz Bank establishes its second European branch, which is set up in Milton Keynes, UK. Introduction of Business-Leasing plus, which combines leasing and insurance at a fixed monthly rate. 2011 A service center begins operating in Berlin. 2012 Mercedes-Benz Bank becomes the new main sponsor of the VfB Stuttgart soccer team. The members of the major league team sport the words Mercedes-Benz Bank on their jerseys. 2002 DaimlerChrysler Bank acquires a full banking license and becomes involved in the deposit banking business with investment products and credit cards. 2008 DaimlerChrysler Bank AG is renamed Mercedes-Benz Bank AG. The first branch is opened in Spain, providing Spanish d ealers with favorable refinancing terms. Employees renovate a youth center in Stuttgart during the first Day of Caring. 2014 At the beginning of the year Mercedes-Benz Bank established its third European branch, which is located in Bailly, France. The independent Great Place to Work Institute ranked Daimler s financial services division including Mercedes-Benz Bank among the world s top 25 employers. Contract volume at Mercedes-Benz Bank and its three European branches rose above 20 billion at the end of the year.
Locations in Germany Your contact to Mercedes-Benz Bank Service Center Saarbrücken Privat Customers Mercedes-Benz Bank AG Service Center Saarbrücken Postfach 65 01 01 66140 Saarbrücken Service Center Berlin Business Customers Mercedes-Benz Bank AG Service Center Berlin Postfach 11 06 02 10836 Berlin The Service Center in Saarbrücken oversees the banking and automotive business of our private customers. Here, the telephone-support staff is able to assist with all enquiries concerning leasing and financing, as well as investments, credit cards and insurance. Leasing/Financing/Car Insurance Phone +49 681 9659-5010 Fax +49 681 9659-5015 Financial Investment Phone +49 681 9659-5000 Fax +49 681 9659-5025 MercedesCard Phone +49 681 9659-5030 Fax +49 681 9659-5035 E-Mail kundenservice@mercedes-benz-bank.com The entire automobile financial services for our commercial customers is bundled into the Service Center in Berlin. In addition, more than 80 specialized consultants provide comprehensive on-site support to our dealers throughout the country. Leasing/Financing/Car Insurance Phone +49 30 868-755 755 Fax +49 30 868-755 756 kundenservice@mercedes-benz-bank.com Passenger Car Fleet Management Daimler Fleet Management GmbH Postfach 11 06 02 10836 Berlin fleetmanagement-de@daimler.com www.daimler-fleetmanagement.de Commercial Vehicle Fleet Management Mercedes-Benz CharterWay GmbH Postfach 11 06 02 10836 Berlin dialog@charterway.de
Headquarters Stuttgart Mercedes-Benz Bank AG Siemensstraße 7 70469 Stuttgart Our company headquarters can be found in Stuttgart at the Pragsattel. This is where the main operating functions of our company are located. Main Office Phone +49 711 2574-0 Fax +49 711 2574-8005 www.mercedes-benz-bank.de facebook.com/mercedesbenzbank Media and Public Relations Mercedes-Benz Bank AG Unternehmenskommunikation HPC 3150 70320 Stuttgart Phone +49 711 2574-4051 kom@mercedes-benz-bank.com Jobs and Careers Mercedes-Benz Bank AG Human Resources HPC 3010 70320 Stuttgart Phone +49 711 1799-533 www.career.daimler.com 21
Diversity drives us. We drive diversity. From the International Theaterhaus Jazz Days to COLOURS International Dance Festival and theater performances, Mercedes-Benz Bank promotes cultural diversity in our region. Mercedes-Benz Bank AG Siemensstraße 7 70469 Stuttgart Ein Unternehmen der Daimler AG www.mercedes-benz-bank.de