Daimler Financial Services at a glance 2016

Transcription

1 Daimler Financial Services at a glance 2016

2 VELIA DE SAM QUAS DAIMLER FINANCIAL SERVICES AT A GLANCE 3 Foreword I still congratulate myself on having made the decision from the very beginning to buy only new vehicles from Mercedes-Benz. Mercedes-Benz Bank s outstanding customer focus has always been a big help to me in every way. Waltraud Veronika Heyn W.V. Heyn GmbH, Göttingen, Germany The year 2015 was a special one for Daimler Financial Services. Our company celebrated its 25th anniversary, and we used this occasion to ask our colleagues to tell us about what they consider to be their own personal DFS moment. The numerous answers we received were quite moving. And they also had one thing in common: They all show that Daimler Financial Services focuses on people. We want to offer our employees the best jobs on the market because we want to be able to offer our dealership partners and, above all, our customers the best service and the best solutions from fi nancing and leasing contracts to company-brokered auto insurance policies and our car2go, moovel and mytaxi mobility services. Put simply, we want every encounter with Daimler Financial Services to be an outstanding and thrilling experience. The fact that we re on the right track is demonstrated not only by our solid fi nancial fi gures for 2015, but also by statements made by our customers and partners. Read them for yourself. Klaus Entenmann, Chairman of the Board of Management of Daimler Financial Services AG

3 VELIA DE SAM QUAS WORLD-CLASS FINANCIAL SERVICES 5 BharatBenz Financial Services is the one stop solution for us when it comes to financing and insuring our vehicles. They understand the needs of their clients and meet all of their expectations. Plus they provide full transparency. Ashutosh Vaid and Amit Sharma Owners, Mitra Transicool, Kanpur, India World-class financial services Daimler Financial Services provides a broad range of automotive financial services. We finance, lease, and insure passenger cars and commercial vehicles from the Daimler Group, assist dealerships with the financing of showrooms and demonstration vehicles, optimize the fleets of commercial customers, and offer attractive banking services and credit cards. Financing We make the dream of vehicle ownership a reality. We offer attractive loans that give customers the freedom to choose the size of their down payment and the duration of their contract. This, in turn, gives them a say in determining their monthly payments. Our services guarantee customers a high level of fi nancial fl exibility, and ultimately make a car with the three-pointed star theirs to keep. Option fi nancing offers even greater freedom as it gives customers a number of choices at the end of the contract period. They can keep their vehicle by paying the residual value or utilizing follow-up fi nancing, or they can return the vehicle and immediately step into the latest model. Leasing We offer maximum fl exibility. Our leasing services allow customers to pay for the use of a vehicle rather than its purchase, and this means that they benefi t from low monthly payments. The monthly payment is calculated on the basis of the agreed-on mileage, the maintenance packages the customer has selected, the contract duration and, in some cases, a special one-off leasing payment. At the end of the contract period, customers can decide to switch to a new vehicle. This ensures that they can regularly look forward to the newest models. Car rental services We rent out cars with the star. Mercedes-Benz Rent closes the gap between leasing, fi nancing, and carsharing. Our customers can rent all available Mercedes-Benz models for both private and business use from our Mercedes- Benz Rent partners.

4 6 WORLD-CLASS FINANCIAL SERVICES Insurance We offer our customers reliable protection. Together with partners from the insurance industry, we develop customized automotive insurance solutions that also ensure damaged vehicles are repaired in line with Daimler s quality standards. Our Corporate Insurance unit also insures manufacturing sites, transports and shipments, and product liability risks borne by the Daimler Group. Fleet management We ensure smooth and efficient fl eet operation by offering our customers tailored fl eet management packages that include the purchase, use, and maintenance of their vehicles. Our specialists come up with appropriate fi nancing and leasing solutions and also handle all fl eet-related services such as repairs, tire changes, and fuel card management. If the customer wishes, we can also integrate electric vehicles into a fl eet or set up internal carsharing programs. Investment products and credit cards We create new opportunities. We offer credit cards that provide our customers around the world with fi nancial fl exibility and comprehensive protection in the form of breakdown, accident, and theft coverage for vehicles, as well as international travel health insurance and travel cancellation insurance. Mercedes-Benz Bank also offers attractive fi nancial investment options in Germany. Auto financing is a key factor in helping us sell more cars in China. Our close partnership with Daimler Financial Services has resulted in continuous growth in our auto financing penetration rate. We look forward to working hand-in-hand with Daimler Financial Services in bringing more innovative products to the market to meet the evolving needs of our customers. Wong Chee Keong CEO, Lei Shing Hong Auto (China) Management, Beijing, China

5 8 VELIA MOBILITY DE SAM SERVICES QUAS 9 Innovative mobility services Daimler Financial Services is striking out in new directions with regard to mobility. Our car2go brand has redefined carsharing and our mytaxi app has revolutionized the way people order a taxi. Our moovel mobility app allows customers to compare various transportation options and book and pay for the ones they use. We also have equity interests in the Blacklane professional driver service and the FlixBus long-distance bus company. Carsharing We keep you moving our car2go carsharing service allows you to rent a car on the spur of the moment anytime and then simply park it anywhere within the car2go business zone in that city when you re done. At the end of 2015, 1.2 million customers were enjoying our flexible mobility solutions, thanks to a fleet of about 14,500 smart vehicles operating in 31 locations worldwide. The rental transaction is processed completely via smartphone, and customers only pay for the amount of time they drive the car i.e. all parking fees, fuel costs, taxes, and insurance are included. car2go also operates all-electric fleets in some cities, which gives everyone a chance to see just what electric vehicles can do. Taxi We make taking a cab easier you can use our mytaxi app to order a taxi with your smartphone, get in touch with the driver at any time, choose a favorite driver, and rate a trip after you re done. The app can also be used to pay for the taxi ride using a smartphone. The receipt isn t printed out; instead, it s sent as a PDF to the customer s address. Connected mobility We find the best way to get you from A to B - with our moovel smartphone app. It allows customers to compare the cost and travel time of different mobility options such as carsharing, taxis, rental bikes and local public transportation and in many cases, the app then lets you book and pay for them straight away. In Germany, this works for trips with car2go, Flinkster, mytaxi and Deutsche Bahn as well as selected local public transport companies. In the U.S., the mobile ticketing solution of the moovel-subsidiary company GlobeSherpa helps customers to book and pay tickets for local public transportation in cities such as San Francisco and Chicago.

6 10 VELIA OUR VISION DE SAM QUAS Our vision is simple, but ambitious. Working closely with our automotive colleagues, we want to be the first-choice provider of financial and mobility services for our customers and dealers. We want to attain this goal by contributing to Daimler s sales and financial success; creating added value for our customers, dealers and vehicle brands offering our employees attractive possibilities for professional development and fulfilling our social responsibilities. mytaxi is by far the best taxi app. It offers the passengers and us a lot of benefits. We get so many fares with mytaxi that we decided to use this service only. Lovely and Monty Bhangu Taxi business owners, Hamburg, Germany

7 12 VELIA DE SAM QUAS KEY FIGURES 13 Key figures Daimler Financial Services in millions of euros % change EBIT 1,619 1, Revenues 18,962 15, New business 57,891 47, Contract volume 116,727 98, Europe 45,571 40, Americas 50,847 43, Africa & Asia Pacific 20,220 15, Contract volume (in units) 3,717,673 3,322, Employees (Dec. 31) 9,975 8, Contract volume in 2015 by vehicle segment in units Others 204,062 Daimler Buses 52,956 Mercedes-Benz Vans 417,607 Daimler Trucks 438,238 Mercedes-Benz Cars 2,604,810 All segments 3,717,673 Daimler Financial Services contract volume in billions of euros Contract volume in 2015 by market in millions of euros Others 19,652 Brazil 2,124 Italy 2,198 USA 42,878 Australia 2,377 France 2,956 Japan 3,821 Canada 4,464 China 6, UK 9,509 Germany 19,814

8 14 VELIA DE SAM QUAS RUBRIK/THEMA 15 Contract volume 2015 by region in millions of euros Europe Belgium, Denmark, Germany, France, Greece, Great Britain, Italy, Croatia, Luxemburg, the Netherlands, Austria, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Hungary Americas Argentina, Brazil, Canada, Mexico, United States Africa & Asia Pacific Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Singapore, South Africa, South Korea, Taiwan, Thailand 45,571 50,847 20,220 The Daimler Financial Services workforce Close to customers in 40 countries Total 9,975 8,878 Europe 5,879 5,095 Headquarter and others 1, Americas 2,250 2,073 Africa & Asia Pacific 1,846 1,710

9 16 CORPORATE SOCIAL RESPONSIBILITY 17 The world behind the numbers For Daimler Financial Services, social responsibility and high employer appeal are two sides of the same coin. That s because we want to fulfill our corporate social responsibilities and also be the world s best employer for employees and job applicants. We strive to achieve both of these goals, and we do so with commitment and enthusiasm. Daimler Financial Services is involved in social and cultural initiatives around the world. This commitment is an integral part of our corporate culture. In 2015 alone, 2,400 employees took part in charitable social projects around the world. In this way we give something back to society and ensure that working at Daimler Financial Services will continue to be a special experience. Corporate volunteering. At Daimler Financial Services there are many opportunities to volunteer for instance, on the Day of Caring. On this day, Daimler Financial Services employees get one day off from work so that they can take part in social projects in their communities. Among other things, our employees refurbished a home for the blind in Germany in 2015, and during the Week of Caring in North and South America they helped out in over 20 different institutions for an entire week. SOS Children s Villages and Habitat for Humanity are among our strategic partners for these and many other projects. With the Inspiring Ideas initiative, we also encourage colleagues to volunteer in their free time. If three or more employees make a commitment to the same cause, Daimler Financial Services covers the costs of implementing their project, up to a certain limit.

10 18 CORPORATE VELIA DE SAM SOCIAL QUAS RESPONSIBILITY 19 Education. Our partnership with the Beyond Basics program has enabled us to help students at a public school in the Detroit metropolitan area develop their talents and strengths through special courses that promote academic excellence and expand the participants horizons. The project supports socially disadvantaged children and teenagers and provides them with additional educational opportunities. Since the partnership was initiated, several hundred employees have taken part in a number of volunteer programs for Beyond Basics. Sponsorship of art and culture. Art and culture promote innovative thinking and provide momentum for social and economic progress. For this reason, Daimler Financial Services supports projects and institutions that promote culture and the arts around the world. These partnerships are not only good for the benefi ciaries; they also benefi t our workforce. In Berlin, for example, our employees have free access to 25 cultural institutions, including the Old National Gallery and the German Historical Museum. In Stuttgart, Mercedes-Benz Bank is the main partner of the cultural institution Theaterhaus which offers our employees discounted tickets for a large number of events. In addition, in 2015 the bank was the main sponsor of the dance festival COLOURS International Dance Festival (see picture at the bottom). We are also active in Saarbrücken, where we cooperate with the Saarländisches Staatstheater to offer our employees discounted tickets to the ballet, theater, and opera (see picture in the middle). In the United States and Canada, Daimler Financial Services cultivates partnerships with renowned arts academies such as the Cranbrook Academy of Arts in Michigan and the Ontario College of Art and Design, and with Southern Methodist University and Texas Christian University. Once a year, for example, a student of the Cranbrook Acadamy is awarded with the Emerging Artist Award (2015: Aaron Patrick Decker, see picture at the top) and receives a scholarship that allows the student to live and work in Berlin for several weeks. As a result of these partnerships, art students and employees of Daimler Financial Services are able to engage in a dialogue about art and innovation.

11 20 VELIA DE SAM QUAS DFS AN ATTRACTIVE EMPLOYER 21 Eric Gauthier, brand ambassador An attractive employer From an idea to a global market leader: Our car2go mobility concept is a shining example of how good ideas and employee enthusiasm are decisive to a company s success. Daimler Financial Services aims to be an attractive employer for our employees, and we want talented job applicants to put us at the top of their wish list as well. To ensure that our corporate culture keeps evolving, we promote direct dialog throughout the entire company. Moreover, cooperation at our company is based on trust, openness, tolerance, and mutual respect. We want our employees to be themselves and effectively apply their passion and the unique aspects of their personalities to their work. We also want them to be able to structure their working hours fl exibly and establish an acceptable balance between their private and professional lives. To this end, we also rely on fl at hierarchies and a work environment in which everyone can contribute their ideas and develop professionally and personally. Most importantly, however, we encourage feedback and constructive criticism through our global employee survey, for example, which is conducted at regular intervals by the independent opinion research institute Great Place to Work. The results of the most recent surveys are encouraging. For example, Daimler Financial Services became the fi rst German company to make the list of the 25 most popular multi-national companies worldwide in 2014, while the 2015 survey revealed that nine out of ten staff members think Daimler Financial Services is a great place to work. Colorful, challenging, exciting: Working at Daimler Financial Services. Nine out of ten employees think Daimler Financial Services is a Great Place to Work. Find out more on

12 VELIA DE SAM QUAS MILESTONES IN Milestones in 2015 We re very fortunate to be partnering with Mercedes-Benz Financial Services. They have the most incredible tools in the market. Maxine Linihan Finance Director, Fletcher Jones Imports, Las Vegas, USA Q1 Trailblazing. The moovel mobility app, which shows customers the best way to get from point A to point B using different modes of transportation, is presented with the Digital Star Award from FOCUS magazine at the Digital Life Design (DLD) Conference in Munich. Popular. Financial Services Japan is one of the most well liked employers in the country, according to the Great Place to Work Institute. Mercedes-Benz Auto Finance China is also cited as a Great Place to Work by the institute. Charitable. The car2go cares fundraising drive in Germany raises 40,000 for the SOS Children's Village holiday camp in Caldonazzo, Italy. The carsharing company automatically donated one euro for every customer who rented a car2go vehicle for more than ten minutes. Constructive. A groundbreaking ceremony is held to mark the official start of construction of a new corporate headquarters for Daimler Financial Services AG in Stuttgart. The new facility will be able to accommodate as many as 600 employees. Innovative. car2go is relying on smartphone technology in more and more cities, as a new generation of telematics systems is making it possible to open more and more car2go vehicles using the car2go app. Preferred. The mytaxi app receives the Travellers Choice Award from TripAdvisor as the best transport app. More than 180,000 travelers participated in the voting for the Travellers Choice Awards, which are presented by the TripAdvisor travel website to the most popular brands.

13 24 VELIA DE SAM QUAS MILESTONES IN Q2 Expansive. Daimler Fleet Management continues to expand its market presence. The Daimler Financial Services subsidiary launches new multi-brand fleet management services in France, Switzerland, Poland, and the Czech Republic in Entertaining. Mercedes-Benz Bank is the main sponsor of the COLOURS International Dance festival, which takes place in Stuttgart for the first time. The bank also manages the Dance for Good initiative, which gets people on the street to dance and donate, and whose proceeds are used, among other things, to support underage refugees. Young and hip. The Great Place to Work Institute and Fortune magazine name Mercedes-Benz Financial Services USA one of 100 Best Workplaces for Millennials in the United States. Wearable. Mercedes-Benz Financial Services Singapore becomes the world s first automotive financial services company to send financing information directly to customers Apple Watches. The mytaxi app is also being linked with Apple Watches: Just one tap on the watch is all it takes to order a taxi. Partnered. Daimler Financial Services and the Deutsche Bahn railway company launch a partnership by linking the car2go and Flinkster carsharing services, thereby making more than 7,000 vehicles available to customers in Germany. Mobile. The Austin-based RideScout mobility platform, which is a moovel subsidiary, acquires GlobeSherpa, an up-and-coming provider of mobile payment services headquartered in Portland, Oregon. In demand. The convenient and easy-to-use mytaxi app is launched in 2015 in Milan, Valencia, Seville, Krakow, and Lisbon. Q3 Hands-on. Colleagues from throughout the Africa & Asia-Pacific region spend a week in Chiang Mai, Thailand, building houses for families in need in cooperation with Habitat for Humanity. Closer to the customer. Mercedes-Benz Financial Services China customers will also be able to access all of the company s digital services via WeChat, Chinas biggest social network. Twenty-five. Daimler Financial Services celebrates its 25th anniversary: The successful development of the company following its establishment in 1990 underscores the Daimler division s importance in terms of sales success, customer loyalty, and Group earnings. Renowned. Mercedes-Benz Financial Services Turkey is selected from a field of 709 companies as Employer of the Year at the 2015 European Business Awards. The company is the first from Turkey to receive the prestigious award. Three times a champ. Mercedes-Benz Financial Services USA finishes first in the categories Prime Retail Credit, Retail Leasing, and Floor Planning in the J.D. Power Dealer Financing Satisfaction Study. Caring. During the third Week of Caring, volunteers from Mercedes-Benz Financial Services in North America spend more than 7,000 hours doing work for charitable causes.

14 26 VELIA MILESTONES DE SAM IN QUAS 2015 Q4 Expanded. Toll Collect, in which Daimler Financial Services holds a 45-percent interest, expands the truck toll system in Germany on behalf of the country s Ministry of Transport and Digital Infrastructure: Beginning on October 1, vehicles of 7.5 tons GVW and up are also subject to a toll on Germany s autobahns. Appointed. Yvonne Rosslenbroich becomes the new Head of Human Resources at Daimler Financial Services, replacing Dr. Dieter Buhl, who retires after serving for six years in that position. Rosslenbroich previously managed the company s business operations in Spain and Mexico. Welcome. Daimler Financial Services acquires the Welcome Group, the sales financing division of Wiesenthal Autohandels AG in Austria. As a result, Mercedes-Benz Bank can now offer loans to dealerships and private and commercial customers in Austria for the first time. Award-winning. In recognition of its successful cooperation with Theaterhaus Stuttgart in organizing the first COLOURS International Dance Festival, Mercedes-Benz Bank is named European Culture Investor New. Mercedes-Benz Versicherung AG is established. The company will begin offering its own warranty insurance in Germany in 2016, which will mark the first time that Daimler issues its own insurance policies. Diverse. Mercedes-Benz Financial Services USA stages the third Diversity and Inclusion Conference in Detroit in cooperation with Daimler Trucks North America and Mercedes-Benz USA. The conference is held every two years. Popular. Mercedes-Benz Bank s corporate culture, internship programs, and competitive entry-level salaries make a big impression on students in Germany, where the Institute for the Automotive Industry (IFA) presents the bank with its TopCareer Award. Fair. Mercedes-Benz Financial Services Australia and Mercedes-Benz Australia/ Pacific are two of a total of 90 organizations in Australia to receive the Workplace Gender Equality Citation Employer of Choice for Gender Equality. Payable. Tickets for the local public transportation system in Stuttgart can now be purchased and paid for using the moovel app. The app therefore not only provides information on the best transportation options, but also delivers tickets directly to the user s smartphone. The customer-oriented product, the ability to anticipate the customer s needs and challenges, being close to their customers all these are the strengths which made Mercedes-Benz Financial Services the major player in the Romanian market. That s what brought us together : the fact that we and MBFS consider ourselves trendsetters. Decebal Popescu CEO, CARTRANS Romania, Bucharest, Romania

15 28 VELIA DE SAM QUAS OUR MANAGEMENT TEAM 29 Our management team Bodo Uebber Chairman of the Supervisory Board of Daimler Financial Services AG, Member of the Board of Management of Daimler AG, with responsibility for Finance & Controlling/Financial Services Klaus Entenmann Chairman of the Board of Management of Daimler Financial Services AG Yvonne Rosslenbroich Member of the Board of Management, responsible for Human Resources Peter Henn Member of the Board of Management, responsible for the region Africa & Asia Pacific Stephan Unger Member of the Board of Management, responsible for Finance & Controlling and Risk Management Franz Reiner Member of the Board of Management, responsible for the region Europe and Chairman of Mercedes-Benz Bank AG Peter Zieringer Member of the Board of Management, responsible for the region Americas, President and CEO of Mercedes-Benz Financial Services USA

16 30 VELIA DE SAM QUAS YOUR MEDIA CONTACTS 31 Your media contacts James Ryan Director Corporate & Marketing Communications Phone Andreas Spannbauer Manager Global Corporate Communications Daimler Financial Services Phone Mary Beth Halprin Director Communications & Corporate Marketing Mercedes-Benz Financial Services USA LLC Phone Harald Bertsch Senior Manager Communications Mercedes-Benz Bank & Daimler Financial Services Europe Phone Melinda Mernovage Manager Media Relations Mercedes-Benz Financial Services USA LLC Phone Bettina Nickel Manager Media Relations Mercedes-Benz Bank & Daimler Financial Services Europe Phone Michael Kuhn Head of Communications moovel Group GmbH Phone Michael Braun Manager Corporate Communications Daimler Financial Services Africa & Asia Pacific Phone Christian Müller Head of Global Communications car2go (Starting May 1) Phone Until May 1:

17 32 VELIA DE SAM QUAS DAIMLER AT A GLANCE 33 Daimler at a glance Daimler AG is one of the world s most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world s biggest manufacturer of commercial vehicles with a global reach. Daimler Financial Services provides financing, leasing, fleet management, insurance, financial investments, credit cards, and innovative mobility services. The company s founders, Gottlieb Daimler and Carl Benz, made history with the invention of the automobile in the year As a pioneer of automotive engineering, Daimler continues to shape the future of mobility today: The Group s focus is on innovative and green technologies as well as on safe and superior automobiles that appeal and fascinate. Daimler consequently invests in the development of alternative drive trains with the long-term goal of emission-free driving: from hybrid vehicles to electric vehicles powered by battery or fuel cell. Furthermore, the company follows a consistent path towards accident-free driving and intelligent connectivity all the way to autonomous driving. This is just one example of how Daimler willingly accepts the challenge of meeting its responsibility towards society and the environment. Daimler Group in millions of euros Revenue 149, ,872 Western Europe 49,570 43,722 thereof Germany 22,001 20,449 NAFTA 47,653 38,025 thereof United States 41,920 33,310 Asia 33,744 29,446 thereof China 14,684 13,294 Other markets 18,500 18,679 Employees (December 31) 284, ,972 Investment in property, plant and equipment 5,075 4,844 Research and development expenditure 6,564 5,680 EBIT 1 13,186 10,752 Value Added 1 5,675 4,416 (including discontinued operations) Net profit (loss) 1 8,711 7,290 Earnings (loss) per share (in ) Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities in Europe, North and South America, Asia, and Africa. Its current brand portfolio includes, in addition to the world s most valuable premium automotive brand, Mercedes-Benz, as well as Mercedes-AMG, Mercedes-Maybach and Mercedes me, the brands smart, Freightliner, Western Star, BharatBenz, FUSO, Setra and Thomas Built Buses, and Daimler Financial Services brands: Mercedes-Benz Bank, Mercedes-Benz Financial, Daimler Truck Financial, moovel, car2go and mytaxi. The company is listed on the stock exchanges of Frankfurt and Stuttgart (stock exchange symbol DAI). In 2015, the Group sold around 2.9 million vehicles and employed a workforce of 284,015 people; revenue totalled billion and EBIT amounted to 13.2 billion. EBIT by division in millions of euros Mercedes-Benz Cars 7,926 5,853 Daimler Trucks 2,576 1,878 Mercedes-Benz Vans Daimler Buses Daimler Financial Services 1,619 1,387

18 OUR BRANDS AND DIVISIONS 35 Our brands and divisions Mercedes-Benz Cars Daimler Trucks Mercedes-Benz Vans Daimler Buses Daimler Financial Services

19 VELIA DE SAM QUAS Daimler Financial Services AG Corporate Communications Siemensstrasse Stuttgart Germany nancialservices.com