From auto. To mobile. International Fleet Solutions.

Transcription

1 From auto. To mobile. International Fleet Solutions.

2

3 Contents. We offer comprehensive services. 4 Fleet consulting 6 Multiphase model 8 Service system 9 Fleet leasing 11 Finance leasing 12 Service leasing 13 Fleet management 14 Online solutions 14 Individual services 15 International 16

4 Complete fleet management. In other words: we do the thinking for you now and in the future. For companies, mobility means more than simply getting from A to B. That s why it has always been our aim to provide more than just vehicle fleets. To continue to live up to this expectation, Daimler Fleet Management has continually readjusted itself with a complete set of fleet services. We provide consulting and solutions for all aspects of business mobility, from planning to corporate car-sharing concepts and the integration of alternative drive mechanisms. Our services are now available for cars and vans of all makes. And we cross borders with fleet solutions for international companies. What has distinguished us and convinced more than 700 customers already will of course remain the same: the personal, trustworthy relationship with a dedicated salesperson and the highest degree of service quality as expected from our company. We are more than happy to explain the concrete advantages that our new direction offers you as is fitting for our service concept. Gero Goetzenberger Managing Director, Daimler Fleet Management GmbH

5 We offer you comprehensive services worldwide. And always a dedicated contact person. Because we want to earn your trust every day. Because we want to impress you with individual solutions. Because you can expect even more from Daimler and that includes more service. Because long-term partnerships are no coincidence.

6 6 Fleet consulting Multiphase model Service system Fleet consulting: staying true to our word. Our consulting sets the benchmark in the market, because with the support of the Daimler Group we combine automotive experience with financial expertise. Because we know the fleet market and speak our customers language. Because we see ourselves as a quality coach who looks after your fleet fairly and expertly over the long term. Above all, however, because we listen to you carefully until we understand all of your needs then we follow up with effective action. And if we give you our word, you know you can rely on it always. Managed fleet sizes n > 1,000 n > 500 n > 100 n > 50 n < 50 Comprehensive consulting turning words into actions. We take time for you and carry out a complete analysis of your needs, which we use to provide targeted and optimal solutions for you and your company. Your personal consultant will work with you to answer all of the questions that arise about creating the perfect fleet for your company from acquisition and service to management. In the end, what you have is not precious time spent on consultation, but a solution that really pays off. Individual solutions that fit. With plenty of strategic and market-specific expertise and a clear view of your needs in mind, we develop an individual solution that will remain useful in the long term but is also flexible enough to adapt to your changing needs. Because with our service modules, we can react quickly to growing fleet complexity while maintaining the same high quality. Form your own impression. Pick up the phone and contact your personal fleet advisor. You can find the contact details on the contact insert at the end of the brochure. Better cost-efficiency it pays off. We can offer attractive prices due to our excellent relationships with manufacturers. We establish the optimal time to replace each of your vehicles, and we take a close look at your cost calculations while optimising the residual values. Our tax calculator provides a basis for your company car decisions right from the start, so you can look forward to premium quality and great economy including with an environmentally friendly fleet. Long-term reliability good to know. The name Daimler stands for safety and trust. That means you can rely on us for your long-term fleet concept just as comfortably as you can when it comes to time-critical verbal agreements. You also have a dedicated contact person for all your questions who is true to their word and committed to customer satisfaction your satisfaction. In the end, recognition from our customers is a decisive factor, and over three-quarters of our customer relationships have lasted more than a decade having stood the test of time. Our partnership is reliable because we work as equal partners to create professional solutions. Manfred Klein-Wiele, fleet manager, Homag AG

7

8 8 Fleet consulting Multiphase model Service system Multiphase model: look at every detail with foresight. A good fleet solution starts with the right questions. What are the mobility needs of your company? What processes are involved and what do they cost? What are your goals? Together we will find the right answers efficiently. After clarifying the open questions and your requirements, we will develop a fleet management concept that increases your potential and reduces amount of time and money you spend. What s important for your fleet? Our multiphase model is the basis that allows you to confidently select and implement the right solution from our service system. We continually monitor developments, react to changes and optimise your fleet management, because we feel responsible for your fleet in the long term and on a personal level. Our multiphase model is more than just a theory. Taking into consideration your company s individual situation, you can create concrete solutions for your daily business together with your fleet consultant. The entire life cycle from vehicle acquisition and service to the return of the vehicle and new acquisition becomes one integrated process. You can reduce your fixed capital with flexible leasing models, while selected service modules reduce process costs. That s what makes our multiphase model the first step on the way to an optimised fleet. The strategic phases of international cooperation Phase 6 Phase 1 Implementation Preparation and implementation of the overall plan Process responsibility assumed by DFM Regular adjustments/optimisation Phase 5 Needs analysis Identification of your needs Definition of car policy/target group Identification of international demands and national specifics Phase 2 Quality gate Examination of contract content Final process coordination in specialist areas Signing of framework agreement Permission to implement Process analysis Identification of inventory and processes Identification of relevant criteria/interfaces Phase 4 Conception phase Creation of a detailed concept Creation of an overall plan that can be implemented Contract negotiation/agreement Service level agreement Phase 3 Presentation of results Identification of special requirements Comparison of current situation and mobility goals Savings calculation Creation of specifications sheet Process definition/presentation

9 Fleet consulting Multiphase model Service system 9 Service system: solutions that grow with your business. Your company is unique, and so your fleet should be as well. That s why we don t provide stock answers, but rather a mobility solution that meets your needs. Depending on fleet complexity, we put together the appropriate modules from our service system from a simple leasing package to a comprehensive management concept. That way, your fleet is optimally suited to your current situation and, at the same time, can be continually adjusted to meet new requirements. Developed for our customers with our customers. Our service portfolio is a proven concept which has been developed by our experienced specialists together with customers over several years. In discussion with our partners, current desires and recent experiences are continually incorporated. The result: impressive service modules that can be individually combined and fit together perfectly. This means we can offer you a solution ideally suited to your needs no matter what sector you are in, what employee structure you have or what your individual fleet goals are. A solid decision now and in the future. And there is something more you should know: with our service portfolio you are flexible enough to adapt to changes in your company or fleet be it new company sites, temporary increases in demand or even expansion abroad. With us at your side, you can be sure to have the right partner for your fleet not only today, but also in the coming years. Continue reading on the following pages. What to know about the three product areas of our service system that can be combined according to your wishes: finance leasing, service leasing and fleet management. Extract from our service system New mobility concepts - Car sharing - Rental models - Carpool management Vehicle-related Fleet-related Online solutions - Maintenance and repair - Tyre service and replacement Fleet consulting - Comprehensive consulting - Individual solutions Fleet management Individual services - Accident management - Roadside assistance - Replacement vehicle - Tax management - Fleet reporting Service leasing - Vehicle tax - Vehicle insurance Finance leasing - Driver support - Invoice management - Purchase and remarketing of vehicles - Logistics - Active accident management - Fuel card management

10

11 Fleet leasing Finance leasing Service leasing 11 Fleet leasing: leasing products that combine flexibility and security. When is a fleet truly economical? This question can only be answered through the total cost of ownership (TCO) the true cost of your fleet. Besides purchasing costs, this also includes running and administrative costs. Only on this basis can you make solid decisions. Finance leasing. You know what the advantages of leasing are. You only pay for what you actually use and thus protect your liquidity. And thanks to the excellent interconnection of our company, there are even more appealing perks: attractive conditions from a Daimler subsidiary, guaranteed residual values and equally complete solutions for fleets of all vehicle makes. Our finance leasing is more than just a solution for vehicle acquisition you profit from comprehensive expertise and can enjoy both planning reliability and great financial freedom. Service leasing. Service components in leasing contracts are not unusual. What is unusual, however, is the complete flexibility that we offer: you can combine our various service modules individually be it service and repair, insurance, or accident and fuel card management. You always have experienced experts at your side who together ensure that your vehicles are always ready to go, while at the same time reducing costs and administrative effort. Your possible savings in black and white. Vehicle costs are primarily a question of finance leasing rates. With us, you can make the most of this savings potential. Average TCOs for cars (approximate figures based on international average) Capital costs (finance leasing rate) The right choice in vehicle procurement can open up large savings potential. Fuel Insurance Maintenance and repair Tyre service and replacement Motor vehicle tax Other 48% 18% 14% 7% 6% 4% 3% Acquisition costs Running costs Management costs

12 Finance leasing: reach your goals with small instalments. How can I expand my fleet and still maintain enough room for investments? How can I get vehicles with premium quality at competitive conditions? How can I implement financial planning and security even with bigger fleets? And how can I manage vehicles of different makes in my fleet? Our answer is finance leasing with Daimler Fleet Management. Attractive conditions. You certainly can t recognise an economical fleet solution simply by looking at list prices it s the total cost per kilometre driven that counts. Daimler s premium vehicles are surprisingly competitive. Not least because, working side by side with the sales department, we can make use of highly favourable purchasing conditions and sales promotion campaigns. No residual-value risks. You can rely on guaranteed residual value from us. This is calculated based on many years experience and in conjunction with independent partners such as Deutsche Automobil Treuhand (DAT). And when returning the vehicle, there are very clear and As you can see, there are lots of arguments for our finance leasing. We are happy to provide you with an individual initial calculation based on your exact fleet characteristics. Just give us a call. understandable criteria for a fair evaluation. There is only one thing that you have to remember: you carry no residual-value risk and are always on the safe side so long as the contractual use of the vehicle is adhered to. Company car leasing the perfect employee motivator. With company car leasing from Daimler Fleet Management, you can give your employees a company car that they can also use privately. This is good for both sides: the employee forgoes a part of their gross salary that you, as the employer, invest in the company car and with which you assume the leasing costs. Our online tax calculator for company car leasing will provide you with concrete figures for the financial benefits. Multi-brand fleet solutions. Many companies have vehicles of different makes in their fleet. Therefore, we not only provide solutions for our own vehicles, but also act as a multi-brand service provider to support you with good manufacturer contacts at any time. Green fleet. Future success requires economic and ecological foresight such as that provided by Green Captive Solutions from Mercedes-Benz. In addition to increasing efficiency with regular servicing, optimising vehicle use and adjusting the portfolio to suit employee requirements, we are particularly focused on regenerating your fleet and introducing alternative technologies like hybrid, BlueTEC and Blue EFFICIENCY. This ensures that your fleet runs not just economically, but also in an environmentally friendly way.

13 Fleet leasing Finance leasing Service leasing 13 Service leasing: by experts experienced in best-in-class service. It is in customer service that advanced fleet services prove their value day after day. Our services are based on great experience: service modules that can be combined as you please are professionally managed by well-versed specialist teams. From service card adminis tration to auditing of workshop invoices and damages management, we take care of everything that would otherwise prevent you from getting on with your core tasks. You benefit from full service at excellent value for the money. Teams of specialists you re in safe hands. Our customer service department brings together comprehensive automotive knowledge relating to your company cars in various specialist teams. In this vein, experienced master mechanics check your workshop invoices, insurance salespeople and lawyers deal with cases of damage, and bankers and business economists deal with contract issues, for example. All that leaves for you to do is get in and drive away. Convincing numbers. Our service experts take care of more than 200,000 vehicles, have about 260,000 phone conversations with customers yearly and check over 1,000 invoices and repair requests daily. In this close working relationship with our partners, workshops and customers, we continuously gain experience to help us further improve our services for you to make sure your business can keep driving ahead. Many specialists, many services, many advantages. Our benefits are available to you round the clock with our service leasing. In addition, you can now drive better with our fleet management. Our service modules: smooth-running processes in your daily fleet business reduce administrative efforts and costs while increasing your planning reliability. Maintenance and repair. With closed accounting, all maintenance and repair work is covered at fixed rates you simply show your service card at the workshop. With open accounting, we check and advance received invoices and then bill you either on a monthly basis or at the end of the contract. Tyre service/replacement. This service option includes the replacement of summer and winter tyres and rims. If requested, we also take on the storage or disposal of old tyres. Vehicle insurance We take care of all transactions through out the entire contract period, freeing your staff of this responsibility. Fuel card management maximum mobility with minimal costs and admin - i strative effort. With our international fuel cards, we calculate costs in line with the applicable tax guidelines for your convenience.

14 14 Fleet management Online solutions Individual services Fleet management: day-to-day business made easy with the future in sight. The best overview and support for confident decisions and smooth processes that is always the standard requirement when it comes to the management of your fleet portfolio. Our fleet management makes it easy: with a coherent concept comprising online solutions and additional individual services, you can maintain control over fleets of any size. We offer online solutions in several countries in order to support drivers and fleet managers alike in all aspects regarding their fleet vehicles. Drivers can use car con - fi gurators to compare and finally order their car whereas fleet managers can access reports through a secured extranet environment. Through our model for defined roles, different access rights can be granted to different fleet stake holders. That way you gain maximum flexibility and trans parency at all times. Our individual services provide further support for general decision-making. We have prepared a wide range of service modules that serves fleet operators and drivers alike, e.g. replacement vehicle or accident management. At the end of the day, our fleet management has only one goal: ensuring your fleet runs smoothly every day and provides genuine added value to your business. The basis of close cooperation. We work out the optimal fleet management solution in an open discussion with you. You can talk over all the options with us with absolutely no obligation. Fleet management Online solutions Individual services Accident management Roadside assistance Replacement vehicle Tax management Fleet reporting Driver support Invoice management Purchase and remarketing of vehicles Logistics

15 Individual services: simply better travel with good performance. We support you where only we can and where it brings you real benefits. You save time, costs and staff effort. The following services are available: Accident management Accidents can happen. With our accident ma nagement, however, they won t cause you any unnecessary trouble. Because we quickly and smoothly take care of all issues involved. We supervise the repairs and pay for all towing and repair costs in advance, regardless of liabilities. If necessary, we will provide you with a replacement vehicle. Invoice management Our invoice management makes it easier to pay your bills. Your entire fleet s invoices get checked by technical specialists who make sure everything is correct. Our overview reports provide you with the necessary transparency to reduce future expenses. Replacement vehicle We keep you ready to drive, no matter what. So in cases of maintenance, accidents, theft or technical breakdowns, we supply your drivers with appropriate replace ment vehicles. Driver support Your fleet is only as good as your drivers. On request we support your staff with training in driver safety and economical driving. We also give competent advice on vehicle selection and furnishings, with detailed information on costs and delivery times. Roadside assistance Some questions can t wait. That s why we offer your drivers a service hotline for immediate and professional assistance. Purchase and remarketing of vehicles Our international purchasing network, backed by the Daimler Group, maintains well-establi shed relationships with our preferred partners worldwide. This way, we can enhance your purchasing power to save costs. And when the day comes around for model renewal or de- fleeting, we also remarket your vehicles under the fairest and most competitive conditions. Tax management We take on all processing of your vehicle tax settlements, as well as all other additional fees through out the contractual period. Fleet reporting We will provide you with coherent reports on all aspects of your fleet. Our standard repor ting service components include, for example, maintenance and repair cost overviews. Various other individual reports are available on request. In addition, we administrate your total stock of vehicles and oversee newly acquired or termin ated contracts and their mileage. Therefore you will be able to control and plan costs in advance. And our reporting lets you discover potential problems before they arise. Logistics Being part of a large corporation is great, especially when it comes to logistics. With our established logistics network, we can arrange delivery and pick-up services to and from anywhere your fleet operates. We handle all technical shipping arrangements and take care of all registration processes. Perfected for you. We have optimised our fleet management over many years based on the needs of our customers. We would be happy to demonstrate all the advantages to you in a personal presentation.

16 16 International International support: quality that knows no borders. We keep you moving ahead worldwide: through Daimler Financial Services and Daimler Fleet Management, we support you across the globe with a comprehensive range of services from financing to finance leasing, service leasing, insurance and fleet management. Our international expertise and experience in local markets ensure that you will always be in the pole position. From smart cars to the E-Class or Sprinters Daimler Financial Services offers complete fleet solutions from a single source. With over 7,800 employees in over 40 countries, we already lease or finance one in three vehicles from the Daimler Group currently around 2.8 million vehicles. Our cross-border cooperation with our international fleet customers in particular has taught us to demonstrate local flexibility based on globally successful standards. That s why we now represent the best fleet solutions in every country for fleets of all sizes and for every requirement. By coordinating fleets in different countries with us, you can be sure that your company s internal regulations and standards as well as the legal peculiarities of individual countries will always be optimally adhered to. And that pays off through continued cooperation, we can contin u- ally increase efficiency together and thus implement cost reductions. Our specialists stand out as genuine partners who work in your interest by offering you suitable products through the particularly impressive company and product networking at Daimler. In this context, it is not just the individual elements of the offer, the support for drivers of company cars and the quality of the execution that are done right everything for you and your dedicated team is simply perfect. You don t have to travel far to set up the right fleet abroad. Your fleet consultant will be there for you in a flash you can find their contact details on the following page. Thanks to the coordination of our fleets in different countries by Daimler Fleet Management, we know that our regulations and standards will always be optimally adhered to. Frank Blättner, authorised representative and head of fleet, Drees & Sommer AG

17

18 Do you have any questions? We would be happy to answer them personally. Christian Hilgenberg International Key Account Manager Phone: +49 (0) Michael Diehl International Key Account Manager Phone: +49 (0)

19

20 Daimler Fleet Management GmbH Siemensstrasse Stuttgart Daimler Fleet Management, MK, 08/13,