Invest Wisely with Machine-to-Machine (M2M) and Internet-of- Things (IoT) Advisory Services Would you like to? Have experts explain M2M and assist your Machine-to- Machine transformation
Logica is now part of CGI, a leading business and technology services company with 72,000 professionals operating in more than 40 countries across the Americas, Europe and Asia. We have the presence, expertise and complete IT services to meet clients business needs anywhere, anytime. Our innovative thinking, deep industry expertise, and end-toend consulting, systems integration and outsourcing services enable us to serve as clients full-service provider in improving all facets of their business and technology operations. More information is available at www.cgi.com www.logica.com
Contents 1. Introduction 4 1.1 Foreword 4 1.2 Machine to Machine (M2M) Consultancy 4 1.3 Why this Service? 4 2. Service Overview 5 3. Information Assurance 7 4. Level of Backup/Restore 8 5. On-boarding and Off-boarding Processes 8 6. Service Pricing 8 6.1 Basic Price 8 6.2 Options 8 7. Service Management Details 8 8. Service Constraints 9 9. Service Levels 9 10. Financial Recompense Model 9 11. Training 9 12. Ordering and Invoicing Process 9 13. Termination Terms 10 14. Data Restoration / Service Migration 10 15. Consumer Responsibilities 10 16. Technical Requirements 10 17. Trial Service 11 18. Other services available 11 Page 3 of 20
1. Introduction 1.1 Foreword In 2013 the UK s central government departments, local authorities, NHS trusts and police authorities continue to face huge cost challenges, so it s as important as ever to ensure value for money. ICT services can help to create that value. But to do so, they should be competitive, readily accessible, and should impose only minimal procurement costs. For these reasons, Logica (now part of CGI) applauds the continued energy which the UK government puts into its CloudStore programme. We re playing our part by offering a more comprehensive set of CloudStore services than ever before. We continue to offer leading cloud infrastructure and application services, often through product partnerships with suppliers such as Microsoft, SalesForce, IBM, Oracle and SAP. But cloud is not a technology. It s primarily a commercial model allowing payment based on consumption, and is rapidly becoming the default model for ICT services. So from 2013 we are also offering a wide range of advisory and assessment services which will apply equally well in support of both cloud and non-cloud solutions. We share your interest in ensuring that the public sector derives significant value from the CloudStore. So please do browse our portfolio of services, then let s discuss those which could address the challenges you face. If you can t find what you need, please let us know, and we ll work to offer a suitable service in future. 1.2 Machine to Machine (M2M) Consultancy Logica has played an active role in the enablement of M2M services over a number of years. As mobile operators have started to invest in the capability to support M2M services, Logica has played a leading role in the deployment of the necessary IT platforms. Logica has also been at the forefront of sector specific solutions, for example in Smart Metering and Intelligent Transport Systems. A consulting exercise from Logica can identify business efficiencies, improve quality, identify cost savings and transform your service delivery model. Many enterprises are already benefitting from the introduction of M2M technology and Logica has been at the forefront of this technology wave and can do the same for you. 1.3 Why this Service? Logica has extensive experience with regards to M2M consulting and delivery, and has a long and successful track record of working with major customers and delivering major programmes globally. Page 4 of 20
Logica designed and developed two of the three most complex M2M platforms globally Logica has been awarded the European M2M Platform Provider of the Year by Frost & Sullivan The Economist called our M2M EMO solution One of the game-changing solutions to combat climate change In 2010, Berg Insight said, Among traditional players in the telecom space, Logica has the strongest focus on M2M We believe that based our experience, knowledge and commitment to our customers to strive for joint success, makes us the best partner to engage with and help you shape what will become an increasingly important programme for your future. Logica s delivery capability is first class and with our experienced consultants we can support you with your M2M discovery process. The Logica consultants will add value to this process through their experience and knowledge of M2M end to end solutions delivery. 2. Service Overview Machine to Machine Consulting Our Business Consulting team will work with you to help you to realise the deeper value and contribution that a robust M2M ecosystem can generate for you. Rather than taking the one size fits all, we use a 4 step process (VSCD) that spans your entire business: Vision - uses our knowledge of your organisation, developed with your teams, to set the strategic direction. Shape - takes our understanding of your pain to tailor a customised solution that delivers gain. Change - transforms your strategic vision into effective and valued change. Deliver - allows you to get the maximum value & benefit from the initial vision. Page 5 of 20
M2M Discovery is part of the Vision phase of this overall approach and will help you to become more aware of the value that M2M can bring to your business. During the period of discovery Logica Business Consulting will: Show you the scope of services that can be addressed through a robust M2M approach. Identify enablers in your business that will present an opportunity for M2M capability to be utilised. We will conduct the above in workshop enablement sessions to facilitate and discuss a joint understanding of the complex, challenging issues amongst stakeholders with common interests leading to the solutions that could be implemented joint planning, strategy, decisions, solutions to address challenges accelerated innovation - in business model, process and operational excellence improved quality of strategy or solution whilst improving relationships and collaboration between participants We will then prepare a roadmap based upon the VSCD approach to Business Change that will identify the next steps and further work that will be required to develop and Page 6 of 20
deliver your M2M service. This will include a high level view of the business changes, objectives and benefits that could achieved. By conducting this early stage business consulting discovery phase you will be able to: have a better understanding and awareness of the M2M market place and capability; enable an accelerated route to deploying M2M services; get it right first time and reduce costs of deployment; maximise the effectiveness of stakeholder input; have a journey tailored to your needs. 3. Information Assurance Logica has extensive experience with regards to M2M consulting and delivery, and has a long and successful track record of working with major customers and delivering major programmes globally. Logica designed and developed two of the three most complex M2M platforms globally Logica has been awarded the European M2M Platform Provider of the Year by Frost & Sullivan The Economist called our M2M EMO solution One of the game-changing solutions to combat climate change In 2010, Berg Insight said, Among traditional players in the telecom space, Logica has the strongest focus on M2M We believe that based our experience, knowledge and commitment to our customers to strive for joint success, makes us the best partner to engage with and help you shape what will become an increasingly important programme for your future. Our accreditations include: ISO9001, ISO27001 and ISO20000 TickITplus, CMMI-Dev+IPPD v1.2 Maturity Level 3 rating ISO/IEC 27001:2005 Audit and Certification SSAE 16/ISAE 3402 Attestation E.U. Data Protection Directive - (95/46/EC) Page 7 of 20
4. Level of Backup/Restore Not applicable. 5. On-boarding and Off-boarding Processes Not applicable. 6. Service Pricing 6.1 Basic Price This service is offered on a Time and Materials basis, as per the G-Cloud III SFIA Management Consulting Rate Card Table 2. Our typical service is 20 person days, though the actual duration of assignment depends on specific customer requirements. This price excludes VAT, and excludes expenses (travel, lodging or other) incurred by consultants as they relate directly to the project. This price is valid for a period of 12 (twelve) months and are then subject to review. Prices and Service Descriptions are subject to the G-Cloud III supplier terms and conditions. 6.2 Options Specific options required by your organisation plus any customisations of the study will be priced separately. 7. Service Management Details Not applicable. Page 8 of 20
8. Service Constraints None identified. 9. Service Levels Not applicable. 10. Financial Recompense Model Not applicable. 11. Training Not applicable. 12. Ordering and Invoicing Process Ordering is via purchase order with invoices produced monthly in arrears. At the end of each calendar month Logica shall submit an invoice in respect of the charges arising during that month. The Client shall pay each invoice within thirty (30) days of the date of issue. Following interest in this offering, a Practice Manager will discuss this with you and agree any necessary tailoring or customisation. Page 9 of 20
13. Termination Terms Given that this is a short consultancy assignment we do not anticipate that the customer should want to terminate the services, however, were this to be the case the terms of the G-Cloud III supplier terms and conditions shall apply. 14. Data Restoration / Service Migration Not applicable. 15. Consumer Responsibilities The following are required to enable us to perform this service: Appropriate customer personnel must be made available to provide background on the business and the processes you currently operate which we can review. Provision of existing documentation and process flows. Access to your current services catalogue which can be reviewed and evaluated by our consultants. Logica will ensure the necessary security clearance for any consultants working with sensitive information. When working on government premises, Logica will require reasonable working space for its consultants and their work materials (e.g. desks, meeting rooms, power sockets for laptops, means to access the Internet, etc.). 16. Technical Requirements Not applicable. Page 10 of 20
17. Trial Service Not applicable. 18. Other services available In the G-Cloud entry we have identified that Logica has appropriate skills in a number of disciplines. We outline this capability in this Section, and draw the reader s attention to further details which are available through your Logica Account Manager or else via gcloud@logica.com. The following disciplines are covered in this section: 1. Design Authority 2. Programme Manager 3. Project Manager 4. Business Analysis 5. Design and Development 6. Testing 7. Project Specification and Selection 8. Service Integration 9. Deployment 10. Transition Management 11. Service Management 12. User Management 13. Training and Learning management 14. Application Management and Support 15. Strategy and implementation services 16. End user device support services 17. Application Lifecycle Services 18. Agile development Page 11 of 20
Discipline UK World Illustration of competencies 1. Design Authority 140 450 With over 140 staff in Logica in the UK skilled in this discipline, Logica has considerable capability in this aspect of IT. Involving the overseeing of the technical strategy across the client, ensuring that programmes and projects comply with the client s standards for technology, Logica has performed this role for most of the FTSE 100 companies as well as in the Government arena, with large scale programmes in Justice, Policing and Central Government. 2. Programme Manager 650 2100 With over 2000 staff in Logica skilled in this discipline, Logica has considerable skills in depth in this aspect of IT. Typically our programme managers: Are empowered to make decisions on behalf of the client for the overall programme/project Report into the Executive Steering Group Manage the client s commitments to the programme/project. Change Approval Provide high level management of dependent third parties Provide an escalation point for any resourcing issues. Ensure that deliverables are produced in a timely manner. Escalate issues within the client as appropriate. Represent Logica on the project steering group. Attend contract meetings Brief Senior management Logica has performed this role for most of the FTSE 100 companies as well as widely in the Government arena. 3. Project Manager 1700 >2500 As a large system integrator, project management is a major skill at Logica, with over 1500 with this skill in the UK alone. With PRINCE2 as a standard qualification, Logica manages projects in the Public Sector and Private Sector alike. The management covers projects associated with developments of applications, infrastructure and business change. In this we hand over to support arrangements associated with the effects of the project, whether this is performed by Logica, the client or third parties acting on Page 12 of 20
Discipline 4. Business Analysis 5. Design and Development UK World Illustration of competencies behalf of the client. 1600 >2500 Our Business Analysts and Business Consultants provide the expertise on how best to implement business and process change. This takes into account the need for minimal disruption to the normal operation of the business, including advice on phasing of the individual capabilities and methodologies which could be employed to maximise the efficiency of any required communications. With our client knowledge, this is a discipline in which Logica has considerable expertise. 750 >2500 Following on from the Business Analysis, Design and Development are core offerings that Logica has to offer. This covers all forms of development from Waterfall to Rapid Development and all points in between, according to client requirements. We can provide this through Logica s UK or offshore teams working onsite or offsite. When we blend onshore and offshore resources, for example, we can produce two benefits to our customers: More work can be performed in a standard working day through a follow the sun model. This may be particularly useful for urgent projects. The labour arbitrage of using offshore resources can provide our customers with reduced costs. 6. Testing 560 >2500 Logica has long championed Testing, with capabilities across the board in Test Strategy through to Execution and Managed Testing as a service. A major element in this is ensuring that an independent test is undertaken, basing the test scenarios on the key business requirements. Important within this is ensuring that the client s staff have understood, communicated and clarified their requirements, so that tests can be constructed to meet the day to day business needs. As well as strong practitioners in the discipline, Logica s consultants have also produced books on the topic, including Risk and Requirements Based Testing. As with the Design and Development discipline described above, we can provide this through Page 13 of 20
Discipline 7. Project Specification and Selection 8. Service Integration UK World Illustration of competencies Logica s UK or offshore teams working onsite or offsite. When we blend onshore and offshore resources, for example, we can produce two benefits to our customers: More work can be performed in a standard working day through a follow the sun model. This may be particularly useful for urgent projects. The labour arbitrage of using offshore resources can provide our customers with reduced costs. 1500 >2500 As an external organisation we regularly need to agree tight specification in our assignments. It is fundamental to our customer engagement, and has been for nearly 50 years. Where projects involve product selection, our project managers work closely with business and technical analysts to propose appropriate candidates are presented, taking account of cost, quality, time and security. We are an independent organisation and are not tied to particular products. Indeed, our workforce has experience against most COTS (Commercial off the shelf) products in the marketplace. 120 460 Service Integration and Management is growing in popularity amongst organisations these days, and we are at the forefront of this new delivery model. Often working very closely with outsourcing advisers, we are increasingly performing this function throughout Europe to great acclaim. We predict that this activity will increase over the next 5 years. 9. Deployment 690 1600 Our approach is not to supply just a theoretical or management service. When engaging with Logica, you will find that we take ideas all the way through to implementation and deployment. The Logica Shared Change and Deployment Management team co-ordinates and controls the Change Management processes of over 100 clients and handles on average 1,100 change requests per month. Team members are ITIL qualified with certifications ranging from ITIL Foundation to ITIL Managers certificates. Their role encompasses recording RFCs, co- Page 14 of 20
Discipline 10. Transition Management 11. Service Management UK World Illustration of competencies ordinating impact assessments, obtaining approval, planning and execution of consistent, successful change and release across all service streams and the co-ordination of the Change Advisory Board 330 1100 Our approach to Transition Management is to cover the client s Infrastructure requirements, support organisation and processes and application installation. Transition Management is responsible for successfully managing the handover of the service from the Implementation team to the Managed Service support teams. 780 2200 IT Service Management (SM) is one of our core competencies. We believe that realistic repeatable processes provide the right structure to deliver continually improving services to release increased value. Our SM approach applies to all service streams, whether supplied by ourselves, our partners, sub-contractors or other third parties. Clarity of roles and responsibilities will help to ensure a consistent quality of service across all streams. We have developed a centralised Service Management delivery capability the ITIL Shared Service team. This team is responsible for the co-ordination of the operational delivery of Service Management and works closely with all production units (e.g. Application Management, Infrastructure Management, Telecommunications) including third parties, and the customer facing Service Management team. This ITIL service will minimise cost through best practice and maintain consistent quality of service throughout. This enables our customers to be able to rely on IT, and will help to make IT a business enabler (e.g. bringing new products to market) rather than an inhibitor. We have vast experience as a service integrator, successfully delivering quality seamless services for our clients in large and complex environments. With emphasis on continual service improvement and client intimacy, the service delivers efficient and effective processes to provide low cost, high value, consistent and repeatable services. Page 15 of 20
Discipline 12. User Management 13. Training and Learning management UK World Illustration of competencies The ITIL shared service process teams: Provide process management and governance for technical teams, ensuring we offer a consistent service and we meet our contractual obligations and SLA targets. Manage Major Incidents to ensure there are optimised communication and the coordination of multiple technical teams to resolve incidents in the business. Manage Change so that there are no unauthorised changes released into live. Proactively manage processes such as Problem Management and Availability/Capacity Management to reduce incidents occurring and to stabilise the IT estate. Report on the service s KPIs to advise how the service is performing. 220 900 Logica has found itself involved in providing management services to both IT and user staff on many occasions. Our business knowledge has brought us into the user management role, especially with the gradual blurring between the lines of the IT and user function. This blurring is due to: The growth of commercial off the shelf products The adaptation of rapid application development approaches Often involving a user-led team The increased focus in sweating the application assets necessitating extended end-user testing. 800 2400 Logica has a wealth of training and development experience. We first provided training solutions as far back as 1979 and have steadily grown to become one of the leading providers of bespoke IT training propositions in the UK. We provide training solutions that balance cost and time against outcomes and achievements. As part of a broader offering within our Training & Learning capability we offer services for design, development, management, delivery and evaluation of learning and development. We provide a wide array of expertise and this includes innovative solutions including mobile learning, serious games technology, Augmented Reality, collaborative Page 16 of 20
Discipline 14. Application Management and Support 15. Strategy and implementation services 16. End user device support services 17. Application Lifecycle Services UK World Illustration of competencies working and virtual worlds. Our practice is to: first consult you on your training needs within their business context; secondly, to develop solutions to meet your specific needs; thirdly, to deliver by the most appropriate means the training programme designed to generate your business change and your people development plans; fourthly, to evaluate with you the effectiveness of the training and development programme against the business model. We aim to provide you with a training solution that is customised to fit your need, giving each individual what they need when they need it. 320 2100 Support and Maintenance is an expanding part of Logica s portfolio of services, with application management and support being major elements of that work. As the largest European supplier of these disciplines this is a core skill across Logica, and is recognised by Forrester and Gartner. Logica is regularly placed in the top quartile in this discipline. 75 450 Whilst these are at opposite ends of the V model, they are closely related due to the need for strategy to be implementable. We use our business consultants to support our clients with their strategy, always with a mind to the future and the deliverability of the strategic decisions. 640 1700 Our Service Desk is much lauded in the press, and rightly so. We continue to receive awards for this part of our end user device support, with most desktop / laptop related problems resolved by the desk at first call. Where we are unable to fix problems over the internet, we call on our partner Computacenter to provide local support. 1100 2200 Logica has been involved in application management since our inception nearly 50 years ago. Consequently we have created lifecycles for varying types of application development over the years, from waterfall through the various flavours of rapid application development and product amendment. This is core to our business and therefore we have honed the lifecycles into services to optimise the application management function. Page 17 of 20
Discipline 18. Agile development UK World Illustration of competencies In this function we consider activities such as (but not limited to): Functional Design Technical design Code development Unit Test Scripting and Execution System Test Scripting and Execution Integration Test Scripting and Execution Code Build and Release Configuration Management Software Delivery Management and Planning Test Management and Planning Defect Management and Resolution Logica s standard framework for providing application support services is ITIL based. Our approach combines deep industry and domain expertise with application lifecycle management competencies and strategic relationships with our customers. We take on the ongoing support of existing applications rapidly and without disruption of service, and then work with our customers to increase the value of the outsourcing to their organisations. 100 350 Logica has been developing and using Agile for many years and as such, is a founder member of DSDM (Dynamic Systems Development Method) and has made significant contributions to its development throughout the years. As appropriate, we have been using agile software development since late 1990 s. Logica has experience in a range of recognized, best in class, agile methods, chosen to match the circumstances: Scrum is the most commonly used; however, XP (extremeprogramming), and MSF (Microsoft Solutions Framework) are used on Microsoft projects. We also used Homebrew in our automated testing. As a long term practitioner of Agile, we have adapted such techniques with waterfall projects where appropriate to deliver greater business benefits. Our approach is governed by our quality management system which includes a menu of development lifecycles including agile software development. We expect strong collaboration and cooperation from our customers throughout the Page 18 of 20
Discipline UK World Illustration of competencies project lifecycle in defining and prioritising the business requirements. We welcome requirement changes during development which enhances competitive advantage for our customers. We use Timeboxing to keep the scope within budget with prioritisation by our customer. Each task is assigned a priority and an estimated cost-tocompletion. Priorities and estimates are reassessed regularly to ensure high value requirements are delivered in time. Our commercial approach is flexible which encourages collaboration with our customers. Page 19 of 20
Logica UK Limited / 250 Brook Drive / Green Park / Reading / RG2 6UA / TEL: 020 7637 9111 www.logica.com Logica is now part of CGI, a leading business and technology services company focused on helping clients achieve results. Since our founding in 1976, we've operated upon the principles of sharing in clients' challenges and delivering quality services to address them. With 72,000 professionals in more than 40 countries, we have the presence, expertise and complete IT services to meet clients business needs anywhere, anytime. We provide the responsiveness and accountability of a true local partner while offering the global scale, talent and services needed to meet your evolving needs. More information is available at www.logica.com and www.cgi.com The address of its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom. Copyright statement: This document contains information which is confidential and of value to Logica. It may be used only for the agreed purpose for which it has been provided. Logica s prior written consent is required before any part is reproduced. Except where indicated otherwise, all names, trade marks, and service marks referred to in this document are the property of a company in the Logica group or its licensors.