DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION.

Transcription

1 DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION.

2 Table of contents 1 Introduction Services Overview Rapid KPI Reporting Delivery Services Data Discovery & Exploitation Services Technical Requirements Service Delivery Service management Service constraints Service Levels Information assurance Backup/Restore & Disaster Recovery Data restoration / service migration Trial Services On/Off-boarding Training Commercial Arrangements Pricing Data Analytics Services Terms and Conditions Ordering and invoicing process Customer responsibilities Termination terms Financial recompense model for not meeting service levels Detica: Information Intelligence... Error! Bookmark not defined. Data Analytics Services Page 2 of 10

3 1 Introduction The public sector is increasingly aware of the potential value to be gained from analysing its data effectively. Many parts of government generate and collect vast quantities of data through their everyday activities, such as managing benefits payments, tax collection, NHS patient care, recording traffic data and issuing official documents. As well as structured data residing in managed databases, this data increasingly includes unstructured or semi-structured data such as multimedia images, documents, s and machine sensor data. BAE Systems Detica develops and runs cloud based reporting and analytics services, specialising in helping customers extract actionable intelligence and insight from complex, high volume, rapidly changing and growing data sources. Our hot-housing method is at the heart of our approach to delivering reporting and analytics solutions, whereby we work with our customers to rapidly develop reporting prototypes and KPIs (Key Performance Indicators) using an iterative approach. We conduct data discovery workshops using Detica s onsite secure data processing and analytics facilities, to support data source assessments and KPI definitions. We also have experience of delivering services and products to navigate the opportunities presented by Big Data using cloud based architectures which provide scalable, distributed processing and storage and parallel processing. Our experience includes requirements capture, data extract, profiling and loading, system prototyping, development and customisation, integration and testing, deployment and ongoing user support. We are experienced users of open source Big Data technologies, for example Hadoop, Accumulo, and Lucene. For storage and processing we have used the Apache Hadoop products including the Hadoop distributed file system, MapReduce analytics, and distributed key-value stores (HBase, Mongo DB) to underpin our enterprise Big Data solutions. Data Analytics Services Page 3 of 10

4 2 Services Overview 2.1 Rapid KPI Reporting Delivery Services Approach We accelerate the delivery of KPI reporting for cloud based services. Our Rapid KPI Delivery service uses our Test & Learn approach an agile method for jointly developing requirements and designs for building cloud based reports and KPIs. The approach consists of a series of intensive workshops with the relevant stakeholders in your organisation, including subject matter experts, data modellers, business analysts and data analysts. It is a rapid approach to progress through the Requirements, Data Analysis and Design phase in parallel, continually evolving KPI report design and openly sharing across stakeholders. Our approach comprises: User Research & Insight Understand end user profiles though user community workshops and user group segmentations Data Landscape & Assessment Understand sources of data and quality to determine feasibility of use Requirements Visualisation Collect reporting and visualisation requirements Develop data visualisation tool recommendation (where applicable) Data Entity Mapping Map data entities within datasets to visualisation entities within dashboard mock-up. We can also implement commercial, off the shelf data visualisation tools such as Tableau and Qlikview to support KPI reporting, and set up the required processes and data to enable non-technical users to access and drill down on KPIs and other key reports. Outputs Typical outputs of this service are: KPI definitions document Data visualisation tool recommendation Data visualisation tool deployed to specified end users Resources Typical roles used to deliver this service include Data Analysts Data Architects and Designers Information Visualisation and Exploitation Specialists Data Analytics Services Page 4 of 10

5 2.2 Data Discovery & Exploitation Services Approach We specialise in the identification of complex behaviour patterns and predicting future events through data, and provide a service to undertake data discovery work on our customer s behalf, using their data. We conduct initial data discovery workshops using Detica s facilities, to define the objectives for analysis and exploitation of the data. We take copies of our customers data sets, and host them either in our secure IL3 data processing facilities or in the cloud, depending on the sensitivity and classification level of the data. We then analyse the data using a combination of Detica proprietary and opensource tools for insight. Our data discovery and exploitation services incorporate Big Data analytics using cloud based architectures which provide scalable, distributed processing and storage and parallel processing. We are experienced users of open source Big Data technologies e.g. Hadoop, Accumulo and Lucene. For storage and processing we have used the Apache Hadoop products including the Hadoop distributed file system, MapReduce analytics, and distributed key-value stores (HBase, Accumulo) to underpin our cloud-based Big Data solutions. The key data analytics use cases we provide involve data mining, profiling and segmentation with predictive analytics for risk profiling of businesses and individuals, tracing individuals and companies, data matching and payment patterns as well as behaviour analysis. We also provide data based hypothesis testing, running analytics over customers data to validate the key hypotheses that the department wishes to test using its data. Outputs Typical outputs of this service are: Analytics final report detailing the insights uncovered through the data discovery or analytics phase Enhanced data sets incorporating new metrics and insights developed through the project, for return to the customer Resources Typical roles used to deliver this service include Data Analysts Data Architects and Designers Information Visualisation and Exploitation Specialists Data Analytics Services Page 5 of 10

6 3 Technical Requirements No specific services have been offered within these definitions for the provision of a technical environment that will enable the delivery of Programme Management services. These details and any additional costs will need to be defined on a case by case basis with each customer as the requirements for networking, tooling, licencing, connectivity, infrastructure and facilities will vary for different project. 4 Service Delivery 4.1 Service Management 4.2 Service Constraints 4.3 Service Levels 4.4 Information Assurance All of our staff working for Government customers hold appropriate levels of security clearance. Typically this is SC and a significant number hold DV. We have extensive experience in scoping, designing, delivering and supporting systems at all Impact Levels from IL0 to IL6+. We are also highly experienced in gaining appropriate accreditation for such systems. At the heart of our capability is our team of CLAS consultants, one of the largest such pools of CLAS consultants in the UK. Our Information Assurance capabilities support both our internal requirements for appropriate security controls and those of our customers. Detica s secure data processing facilities are accredited to hold data at IL3, where we are required to hold customer data to support data discovery and analytics work on our premises. 4.5 Backup/Restore & Disaster Recovery 4.6 Data Restoration / Service Migration 4.7 Trial Services 4.8 On/Off-boarding Data Analytics Services Page 6 of 10

7 4.9 Training Data Analytics Services Page 7 of 10

8 5 Commercial Arrangements 5.1 Pricing Please refer to the BAE Systems Detica Government Cloud Services SFIA Rate Card to develop pricing for the services offered in this Service Definition Document Price discounts may be available dependent upon volume and specific requirements Pricing is subject to contract and delivery in the UK geography (alternative pricing will apply for other geographies). 5.2 Data Analytics Services Terms and Conditions The full terms and conditions for this service can be found in BAE Systems Detica Terms & Conditions v1.pdf. 5.3 Ordering and Invoicing Process Please refer to the separate terms and conditions document for this service 5.4 Customer Responsibilities Please refer to the separate terms and conditions document for this service. 5.5 Termination Terms Please refer to the separate terms and conditions document for this service. 5.6 Financial Recompense Model for Not Meeting Service Levels Data Analytics Services Page 8 of 10

9 6 Detica: Information Intelligence BAE Systems Detica is an information intelligence specialist. We help government and commercial organisations exploit information to deliver critical business services more effectively and economically. We also develop solutions to strengthen national security and resilience, enabling citizens to go about their lives freely and with confidence. By combining technical innovation and domain knowledge, we integrate and deliver world-class solutions often based on our own unique intellectual property to our customers most complex operational problems. We recognise the importance of Cloud services to the realisation of HMG s IT Strategy and have optimised many of our most compelling IT service offerings for Government on G-Cloud. Through these offerings we are at the forefront of realising the full benefits of Information Technology for our customers. Below is a summary of our G-Cloud services. G-Cloud Service Advisory Service Integration and Management (SIAM) Information Security Agile Design and Delivery Architecture Data Services Programme Management Digital Media Secure Mobility & Mobile Protection NetReveal OnDemand Service Description Providing Business and IT strategy and transformation advisory services, including requirements management, organisational change, and business case & benefits management. Covering all aspects of SIAM services, from target operating model design, to service integration, enterprise architecture and programme management. Cyber security assessments, architecture and testing services; Threat detection and protective monitoring services. Services delivered using the Agile method for design and development, including Secure-by-Design services. The design of end to end architecture solutions, including infrastructure, operations, applications and service, as well as enterprise architecture. Information management, data architecture design and monitoring, and training and end user development services for data management; Provision of data discovery and analysis/assessment services.. Provision of programme management and support experts to provide delivery and/or assurance of internal and external programmes. Digital transformation, media development, including user experience, social business and mobile media. From mobile strategy, through to development of your secure mobile proposition for your user base; Cloud based protection for your user base portfolio of mobile devices. Cloud based delivery of the global leader in counter fraud software. For more details on our services for G-Cloud, visit or send us an at gcloud@baesystemsdetica.com. Detica is part of BAE Systems, the premier global defence, security and aerospace company. BAE Systems delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Data Analytics Services Page 9 of 10

10 Detica Limited is a BAE Systems company, trading as BAE Systems Detica. Detica Limited is registered in England (No ) with its registered office at Surrey Research Park, Guildford, England, GU2 7YP. Copyright BAE Systems plc All Rights Reserved. BAE SYSTEMS, DETICA and the names of the BAE Systems Detica products referenced herein are trademarks of BAE Systems plc and are registered in certain jurisdictions. Data Analytics Services Page 10 of 10