Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Leadership Grup: Curts Department: Circuit Curt Divisin: Family Prject Spnsr: Jhn Cperrider Date Requested: 01/04/2011 PM Custmer N. 314 Request Type: New Develpment IT Team Name: Curts IT Team N: B Prject Manager/Leader: Patricia Hannum Accunt Accunt Number: Descriptin: Custmer Name: Grant Funded? Yes Mandate? N Mandate Surce: Prject Gal T develp a web-based database applicatin with secure lgin fr the input and sharing f data acrss rganizatins, including the Curts, DHS & private agencies s that tracking f State Wards, data accuracy and reprting will be imprved. The data t be captured and shared wuld be n all Oakland Cunty Circuit Curt permanent MCI wards with adptin as their gal. Business Objective Expedite permanency bjectives f adptin fr State Wards thrugh imprved tracking, data accuracy, and reprting. This will be achieved by utilizing the lessns learned frm The Permanency Pilt Prject. T imprve cmmunicatin, data accuracy, and accuntability between rganizatins n all children in the juvenile neglect system by allwing a mre accurate single recrd surce. Additinal future enhancements culd include the ability t accept recrds n all neglect case types (including temprary neglect wards) fr early targeting, financial data and funding surces fr tracking cunty funds spent n child care, and the capability t use n wireless devices fr wrkers in the field allwing real-time input/data retrieval. Majr Deliverables Develp a secure web-based applicatin t enter & stre data and generate reprts via the internet. Prvide ff-site, nn-cunty persns access & input capability t data relating t permanency planning fr children in the Juvenile Curt system. User Admin mdule fr department use that wuld allw the creatin f new user Frm Rev. 08/29/2008 Page 1 Prject Rev.01/12/11
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD lgins and assign users rles which wuld define recrd access Interface between new permanency database and Juvenile mainframe Lg file f activity by user Utilities t allw fr imprt and exprt f data Apprach Standard Prject Management methdlgy Benefits See Return n Investment (ROI) Analysis Dcument Impact Number f Users 20-40 curt users, 50+ nn-cunty users Divisins Leadership Grups Circuit Curt, Family Divisin Curts Risk Business Envirnment Technical Envirnment Medium (prject will require sme change t existing business prcesses) High (new r nn-standard technlgy) Assumptins Staffing IT Staffing: resurces will be available fr the hurs indicated per the attached prject plan. Other Staffing: additinal staffing will be available as fllws: Rle: Name Hurs per Day Prject Spnsr: Jhn Cperrider As Needed User Supprts: Curt s Data Tech Staff As needed Frm Rev. 08/29/2008 Page 2 Prject Rev.01/12/11
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Facilities Technical Oakland Cunty Infrmatin Technlgy will set up apprpriate access & security measures fr remte access t data. Funding Pssible Grant funding frm State f Mi ROI achieved thrugh reduced dllars paid fr care f state wards by shrtening time t adpt 14 days n average per child, min care per day $21, average child cunt 200 = $189,000 per year Other Pririty Cnstraints Exclusins Frm Rev. 08/29/2008 Page 3 Prject Rev.01/12/11
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD PROJECT PHASE AUTHORIZATION Phase(s): All Ttal Estimated Applicatin Services Hurs: 3,473 Cst: $423,705 Ttal Estimated Technical Systems Hurs: 71 Cst: $ 3,782 Ttal Estimated CLEMIS Hurs: Cst: Ttal Estimated Internal Services Hurs: Cst: IT Applicatin Services Divisin Manager Apprval: IT Technical Systems Divisin Manager Apprval: IT CLEMIS Divisin Manager Apprval: IT Internal Services Divisin Manager Apprval: IT Management Apprval: Apprved: Yes N Reasn: Prject Spnsr Apprval: Title: PROJECT SUMMARY Authrized Develpment (see abve) Hurs: Cst: Preliminary Estimated Develpment fr Future Phases Hurs: 3,544 Cst: $427,488 Grand Ttal Estimated Develpment Hurs: Cst: Frm Rev. 08/29/2008 Page 4 Prject Rev.01/12/11
Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Custmer Acceptance f Prduct: PROJECT COMPLETION AUTHORIZATION Title: Prject Office Review: Frm Rev. 08/29/2008 Page 5 Prject Rev.01/12/11
Infrmatin Technlgy Strategic Plan Alignment DB1314PD - Web-Based Permanency Database 3.1 - Prvide an Enhanced Applicatin Service Offering 3.1.1 - Increase applicatin integratin thrugh web services 3.1.2 - Research and develp a Cnstituent Relatinship Management (CRM) strategy 3.1.3 - Prmte mbility and lcatin integratin in business applicatins 3.1.4 - Utilize ecmmerce platfrm t ffset csts and expand prduct fferings t custmers X 3.1.5 - Imprve the quality, reliability and availability f all applicatins 3.1.6 - Increase the agility and respnsiveness f business units by expanding custmer analytics 3.1.7 - Leverage the Cunty's Internet presence and prtal as a branded cnslidated pint f access t all Cunty infrmatin and services thrugh a web brwser 3.1.8 - Centralize identity and access management fr all applicatins and cntent X X 3.2 - Enhance ability t prvide effective and timely custmer (Cunty departments and CVTs) service 3.2.1 - Implement a centralized service center strategy t prvide a single pint f cntact fr service delivery 3.2.2 - Implement the IT Infrastructure Library (ITIL) best practice framewrk fr IT Service Management 3.2.3 - Define a service and supprt strategy that clearly identifies the IT service prvided 3.2.4 - Prvide a high-quality training prgram t empwer emplyees thrugh technlgy 3.2.5 - Develp a frmalized custmer cmmunicatin plan 3.2.6 - Build IT Staff expertise thrugh prfessinal develpment 3.2.7 - Expand capacity thrugh nging rganizatinal review and selective utsurcing 3.3 - Implement a Standardized Infrastructure Strategy 3.3.1 - Deliver services using a shared technlgy infrastructure wherever pssible 3.3.2 - Implement a Micrsft infrastructure strategy 3.3.3 - Implement a cnslidated security strategy 3.3.4 - Establish a standard persnal cmputing hardware and sftware prduct suite, SLA, and replacement schedule fr all Cunty persnal cmputers 3.3.5 - Establish supprt cst mdel and SLA fr all fferings utside 3.3.4 3.3.6 - Imprve service availability thrugh netwrk design and management strategies 3.3.7 - Establish enhanced capacity planning and recvery management strategies Run Date 3/2/2011 Page 1 f 1