Stott s Colleges 252 Lygon Street, Carlton 3053 CRICOS Provider No 00197D Diploma of Community Welfare Work (CHC 50702) Student Information Handbook
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CONTENTS Stott s Colleges...5 INTRODUCTION TO THE DIPLOMA OF COMMUNITY WELFARE WORK...6 Course Overview...6 Course Structure...6 Entry Requirements...6 Method of Delivery...7 Assessment Method...7 Employability Skills...7 Career Prospects...8 Potential Pathway...9 Professional Recognition...9 Semester Unit Timetable... 10 Practical Placement... 11 Assessment Requirements... 13 Attendance... 13 Assessment Results... 13 Special Consideration... 13 Important Enrolment Information... 15 Welfare and Accommodation Arrangement Policy... 15 Change of Address... 15 Student Orientation... 15 Use of Personal Information... 15 Recognition of prior learning... 16 Credit transfer... 16 Facilities and Resources... 17 General description of facilities... 17 Other Facilities... 17 Student Code of Conduct... 18 Non-Compliance... 18 Computer Network/Internet Access Terms and Conditions... 20 Privileges... 20 Acceptable use... 20 Etiquette... 20 Security... 20 Fees Services... 20 3
Stott s Colleges Policies and Procedures... 21 Access and Equity Policy... 21 Course Progress and Attendance Policy... 22 Deferment, Suspension and Cancellation Policy... 24 Complaints and Appeals Policy... 27 Student Transfer Policy... 31 Recognition of Prior Learning and Credit Transfer Policy... 32 Refund Policy... 33 Access to Records Policy and Procedure... 34 Privacy Policy... 35 Plagiarism and Referencing... 38 What is plagiarism?... 38 Proper Referencing... 40 Code of Practice... 44 Mutual Recognition of Skills... 45 Student Support Services... 46 Student Support Services Referral Procedure... 48 Student Support Link Program Referral Procedure... 48 Stott s Colleges Student Progress and Intervention Procedure... 49 Important Contact Details... 51 Appendix A... 52 Application for Assignment Extension/Special Consideration... 52 Appendix B... 53 Assessment Cover Sheet... 53 Appendix C... 55 Internal Appeal Form... 55 Appendix D... 57 External Appeal Form... 57 Appendix E... 62 Application for Letter of Release Form... 62 Appendix F... 64 Recognition of Prior Learning Application Form... 64 Appendix G... 67 Application for Leave Form... 67 4
Stott s Colleges Since 1883, Stott s Colleges has been an educational landmark in Australia, providing excellent outcomes for young people to pursue their dreams. Stott s Colleges has evolved over the past 120 years to meet the demands of an ever-changing world. From its beginnings as one of the first Business Colleges in Australia, through to the delivery of Diploma and Certificate courses and Pathways to Universities around Australia, Stott s Colleges has grew to become stronger and more committed in providing excellent services for its clients and ultimately for students. Stott s Colleges also offers an outstanding Senior High School program at years 11 and 12, which focuses on results, academic achievement and tertiary entrance. In 2006, Stott s Colleges was among the first private providers to be accredited to provide a Bachelor of Business and now wishes to offer a Diploma in Community Welfare Work building upon the great success of the English for Health Professional program. Stott s Colleges is a private co-educational school located in the heart of the city of Melbourne, with additional campuses in South Melbourne and Carlton providing an exciting learning environment for students. Stott s Colleges also prides itself for its robust student support services programs. Stott s Colleges based its provision of services to students on the commitment of continuous care. This is reflected in the various support services programs and initiatives that it provides to students before commencement of their studies, during their studies and when they complete their studies. Our student support officers are committed to support and assist students in various areas of their academic and personal lives. Stott s Colleges management is also responsive to its clients needs and regular surveys are conducted in order to ensure continuous improvement of its services. Stott s Colleges organisational hierarchy is also structured in such a way as to ensure that continuous improvement of its services is capable of being undertaken efficiently and effectively. This Handbook is a guide for students while they study at Stott s Colleges. It sets out important information including course overview and details, semester unit timetable, any practical placement component, assessment requirements, important enrolment information, facilities and resources, student code of conduct, Stott s Colleges policies and procedures, refund policy, plagiarism and referencing styles, Stott s Colleges code of practice, mutual recognition of skills, student support service information and important contact details. Students are also provided with the commonly-used forms which they can photocopy and use during their studies. Otherwise, students can ask for copies of these forms from the administration. If students have any issues or concerns regarding any part of this Handbook, students should contact the administration or other officers as soon as practicable in order to ensure that clarifications are given. 5
INTRODUCTION TO THE DIPLOMA OF COMMUNITY WELFARE WORK Course Code: CHC50702 The course is designed to prepare students for a career in Community Welfare Work. Students who successfully complete this extensive training course will be equipped with the skills, knowledge and confidence to gain employment in a variety of community -based positions with a focus on providing a holistic approach to client needs. This includes social, emotional, psychological and practical support. Alternatively, students can proceed to further studies at the Bachelor Degree level. Course Overview Stott s is committed to providing individuals with the broadest possible combination of skills and attributes to maximise employability. There are 19 units of study for the qualification supported by 400 hours of mandatory Supervised Practical Placement. Each unit has the function of describing work activities required by the welfare environment and includes gaining hands-on experience in the field. Course Structure The Diploma of Community Welfare Work is a 2 Year course which comprises of 4 Semesters with a 160 hr (4 week) Practical/Workplace Placement at the end of first Year (2nd Semester) and a 240 hour (6 week) Practical Placement at end of 2nd Year (4th Semester). Students will be expected to attend classes for at least 4 nights per week. Some students may need to attend additional classes in the Student Support Service Program as required by their teachers in order to assist them to satisfy competencies and standards. Duration Two Year Full Time (104 week) course. Four Semesters of 20 weeks - each Semester including mid Semester break (1 week) and Assessment period (1week) PLUS Supervised Practical Placement to be carried out as part of the 104 weeks. Holidays are included in the 104 weeks. Timetable A minimum of 20 hours per week over a minimum of 18 weeks of face-to-face contact. Additional face-to-face contact will be provided during mandatory Practical/Workplace Placement. Refer Timetables below. Entry Requirements Satisfactory completions of Year 12 or equivalent and work experience or completion of training resulting in competencies equivalent to the AQF Level 4 CSTP competencies; or For mature age applicants 18 years and above with no formal qualification and with relevant work experience will also be considered; and A proficiency in English equivalent to IELTS 5.5 or equivalent. 6
Method of Delivery The method of delivery for the Diploma of Community Welfare Work is 20 contact hours of class delivery per week. Class delivery includes a combination of theory based work, class participation and exercises and one on one contact with Educators. Assessment Method The Diploma of Community Welfare Work is a competency based course, and as such students are either graded as competent or not yet competent for each unit undertaken. Each unit consists of two or more assessments which can include written or oral assessments and tests. Employability Skills Employers in Australia and overseas insist that the task specific knowledge and skills people develop in learning programs are not enough to make them productive, valued employees. Today, employers value people who fit well into their workplace, use their initiative to solve day-to-day problems, work productively, manage their time effectively and are keen to continue learning. These types of skills are known as employability skills. Because of the high value that employers place on employability skills, they now play an important part in the way that students will be assessed in this Course. The following is the summary of the employability skills for Diploma of Community Welfare Work: A. Communication 1. Listening to and understanding work instructions, directions and feedback, including complex information; 2. Speaking clearly/directly to relay information,, including complex information; 3. Reading and interpreting workplace related documentation, such as safety requirements and work instructions, including complex information; 4. Writing to address audience needs, such as work notes and reports, including complex information; 5. Interpreting the needs of internal/ external customers from a range of information sources; 6. Applying numeracy skills to workplace requirements involving measuring, counting, calculating, monitoring and evaluating; 7. Establishing and using networks; 8. Sharing information (eg. with other staff and with clients); 9. Negotiating responsively (eg. in relation to own work role and/or conditions, and with clients); 10. Persuading effectively (eg. in line with own work role and including staff, clients and other stakeholders); 11. Being appropriately assertive (eg. in relation to safe or ethical work practices and own work role); and 12. Empathising. B. Teamwork 1. Working as an individual and a team member; 2. Working with diverse individuals and groups; 3. Applying knowledge of own role as part of a team; 4. Applying teamwork skills to a range of situations; 5. Identifying and utilising the strengths of other team members; and 6. Giving feedback, coaching and mentoring. C. Problem Solving 1. Developing practical and creative solutions to workplace problems (ie. within scope of own role); 2. Showing independence and initiative in identifying problems (ie. within scope of own role); 3. Solving problems individually or in teams (ie. within scope of own role); 4. Applying a range of strategies in problem solving; 5. Using numeracy skills to solve problems (eg. in relation to client assessment and management); 6. Testing assumptions and taking context into account (ie. with an awareness of assumptions made and work context); 7. Listening to and resolving concerns in relation to workplace issues (ie. within scope of own role); and 8. Resolving customer concerns relative to workplace responsibilities (ie. in relation to direct client contact). 7
D. Initiative and Enterprise 1. Adapting to new situations (ie. within scope of own role); 2. Being creative in response to workplace challenges (ie. within relevant guidelines and protocols); 3. Identifying opportunities that might not be obvious to others (ie. within a team or supervised work context); 4. Generating a range of options in response to workplace matters; 5. Translating ideas into action (ie. within own work role); and 6. Developing innovative solutions (ie. within a team or supervised work context and within established guidelines). E. Planning and Organising 1. Collecting, analysing and organising information (ie. within scope of own role); 2. Using organisation systems for planning and organising (ie. if applicable to own role); 3. Being appropriately resourceful; 4. Taking initiative and making decisions within workplace role (ie. within authorised limits); 5. Participating in continuous improvement and planning processes (ie. within scope of own role) 6. Working within or establishing clear work goals and deliverables; 7. Determining or applying required resources (ie. within scope of own role); 8. Allocating people and other resources to tasks and workplace requirements (ie. within scope of own role); 9. Managing time and priorities (ie. in relation to tasks required for own role); and 10. Adapting resource allocations to cope with contingencies (ie. as relevant to own role). F. Self-management 1. Being self-motivated (ie. in relation to requirements of own work role); 2. Articulating own ideas and vision (ie. within a team or supervised work context); 3. Balancing own ideas and values with workplace values and requirements; 4. Monitoring and evaluating own performance (ie. within a team or supervised work context); and 5. Taking responsibility at the appropriate level. G. Learning 1. Being open to learning new ideas and techniques; 2. Learning in a range of settings including informal learning; 3. Participating in ongoing learning; 4. Learning in order to accommodate change; 5. Learning new skills and techniques; 6. Taking responsibility for own learning (ie. within scope of own work role); 7. Contributing to the learning of others (eg. by sharing information and as a coach/mentor); 8. Applying a range of learning approaches (ie. as provided); and 9. Participating in developing own learning plans (eg. as part of performance management). H. Technology 1. Using technology and related workplace equipment (ie. if within scope of own role); 2. Using basic technology skills to organise data (ie. within scope of own role); 3. Adapting to new technology skill requirements (ie. within scope of own role); and 4. Applying Occupational Health and Safety knowledge when using technology 5. Applying technology as a management tool. Career Prospects Careers in Community Welfare Work can be both demanding and highly rewarding. Those seeking to work in community welfare should enjoy working with people and understand the nature of social disadvantage. Desirable qualities for Community Welfare work are tolerance, empathy, flexibility and well-developed interpersonal skills. The Community Welfare sector provides graduates with a wide variety of career opportunities, including: 8
Case Co-ordinator Case Manager Welfare Worker Client Service Assessor Potential Pathway Graduates of the Diploma of Community Welfare Work are eligible to enrol in the Bachelor of Business (Community Services Management) (Cricos 063246A). Students who have completed the Diploma of Community Welfare Work may then be eligible for an exemption of 8 credits and will be able to complete the degree in 2 years. Professional Recognition Students who successfully complete the course will be accredited with the Diploma of Community Welfare Work CHC50702. This award comprises units of competency as described in the course outline. All successful graduates will also be eligible to gain professional accreditation (provisional) with the Australian Institute of Welfare and Community Workers, as assessing authority for Australia s General Skilled Migration Program. More information on migration to Australia is available at http://www.immi.gov.au. 9
INTRODUCTION TO THE DIPLOMA OF COMMUNITY WELFARE WORK Semester Unit Timetable Please note that the hours shown for each unit of Competency are draft hours and subject to change. Semester One (total 380 contact hours) CHCGROUP3C Plan and Conduct Group Activities (95) CHCCOM4B Develop, Implement and Provide Effective Communication Techniques (95) CHCCD15B Develop and Implement a Community Development Strategy (95) CHCNET3B Develop New Networks (95) Tutorials Assist and support in development of theoretical concepts with simulated work experiences (Applicable to above competencies as required as well as can be used for preparation of Practical/Workplace Learning) Semester Two (total 550 contact hours including Practical Placement) CHCCM3B Develop Facilitate and Monitor all Aspects of Case Management (95) CHCCS402A Respond Holistically to Client Issues (60) CHCINF5B Meet Statutory and Organisational Information Requirements (95) CHCOHS401 Implement and Monitor OH&S Policies and Procedures for a Workplace (40) CHCCD13C Working with Specific Communities (60)* CHPOL3A Undertake Research Activities (40) Semester Three (total 385 contact hours) CHCORG6B Co-ordinate the Work Environment (95) CHCAD4A Provide Advocacy and Representation (95) CHCPOL4A Develop and Implement Policy (95) CHCCSL601A Work within a Structured Counselling Process (95)* CHCCS6B Access and Deliver Services to Clients with Complex Needs (40)* Semester Four (total 740 hours including Practical Placement) CHCADMIN4B Manage the Organisation s Finances, Accounts and Resources (95) CHCORG28A Reflect and Improve upon Professional Practice (95) CHCCW13B Working with Clients Intensively (95) CHCCSL603A Provide Support for Clients Implementing a Course of Action (95)* 10
INTRODUCTION TO THE DIPLOMA OF COMMUNITY WELFARE WORK Practical Placement A significant feature of this course is the Practical Placement component that enables students to integrate classroom learning and theory to the workplace. This component must be completed to the satisfaction of the Stott s Colleges Diploma of Community Welfare Work Placement Coordinator in association with AQTF requirements and the individual agency site arrangements as put in place for each individual placement. Students should note that there is no automatic entry into this Practical Placement and that students will need to satisfy all relevant and appropriate competencies in their course of study in order to qualify for this placement. Students not completing these competencies satisfactorily will not qualify for their workplace learning or not completing their workplace learning placement satisfactorily will not qualify for the Diploma of Community Welfare Work. Students are also required to obtain permission from DIAC prior to the commencement of the practical placement. Duration of Practical Placement: total 400 hours divided up into 1 x 4 weeks at the end of Semester 2 and 1 x 6 weeks at the end of Semester 4. As an introduction into the final stages of placement (Semester 4) an integrated approach will be used requiring both workplace and educational activities to be assessed simultaneously. Each placement agency provider will invoke their own working conditions on the student who is required to abide by them. Students will be expected to attend the agency provider for the standard week i.e. 37-40 hours per week and to work within all the policies and procedures set out by the provider. Location: A range of providers has been identified for possible placement (Access the list from your teacher). Contact is made with these providers by Stott s Colleges Practical Placement staff in order to confirm the placement. Stott s Colleges will attempt to match your specific requirements to a relevant workplace provider. Timetabling: It is possible that more than one student will complete their Practical Placement activities together, although this is not always the norm. There will also be potential overlap between work placement activities and College contact hours especially in the 4th Semester when the completion of competencies requires workplace feedback and improvements as part of the assessment process. Assessments: The Placement Coordinator will negotiate assessments with the work placement provider and the student and ensure all assessments are completed and available for review prior to commencement of next Semester/completion of course. Mandatory: These work placements are mandatory and must be completed and assessed to a satisfactory competency standard for the student to be accredited the Community Welfare Work Diploma and for eligibility membership of the AIWCW. Police Checks: The Australian Department of Health Sciences requires all students undertaking a clinical placement to obtain police clearances and checks. To enrol in the program you must obtain police clearance/check for each country in which you have resided during the last 10 years where the period of residence was 12 months or longer (in total), and you were aged 16 years or over at the time of the residence. 11
Originals of police clearance/checks must be provided at the point of accepting an offer for the course. Note that police clearances/checks are only valid for 12 months from the date of issue and the originals submitted will not be returned to you, so you should make copies for your own records. 12
Assessment Requirements Attendance 1. All scheduled classes, field trips and Workplace Learning arrangements must be attended. 2. Supervised Practical/Workplace Placement will constitute a mandatory element of the Attendance records 3. If you miss classes or do not attend organised Practical placements and are unable to show that there are extenuating circumstances for your absences then the teacher may require you to submit additional work, or to meet any other conditions that are considered to be warranted. Assessment Results Competent (C) Not Yet Competent (NYC) 1. Permission to make a late submission of work must be obtained from your teacher. The reasons for requesting an extension of time must be given in writing and must be received before the due date. Having work in other subjects will not be accepted as reasonable grounds for granting an extension. 2. Excuses involving computers or printers will not be accepted as valid reasons for late submission. It is your responsibility to organise projects so that work is submitted by the due date. 3. Where your work is submitted after the due date, and compassionate or other grounds cannot be established it is up to the discretion of the teacher as to whether the work is assessed competent (C) or not yet competent (NYC). 4. When work submitted is deemed to be not yet competent (NYC) the teacher will ask you to resubmit by an agreed deadline. After the 3 rd resubmission, if you still receive a not yet competent (NYC) for that assessment, you will receive fail for that unit. 5. To be deemed competent you must have completed satisfactorily all assigned work. This assigned work may be requested from your Stott s Colleges teacher or Practical Placement Supervisor. 6. If the trainer questions any submitted work as wholly or partially plagiarised or copied a not yet competent (NYC) result will be recorded until satisfactory work is resubmitted by an agreed deadline. 7. A duplicate copy of all work submitted must be kept by the student. Special Consideration 1. When your work is seriously affected because of special cause (eg. illness) you may apply for Special Consideration. 2. Application for Special Consideration (see below) should be lodged with the Coordinator no later than three (3) days after the due assessment. 3. Applications for Special Consideration must be in writing supported by a medical certificate or other appropriate evidence. The medical certificate must include: 13
o A legible doctor s signature and name of medical practitioner. o The full title and address of the clinic or practice. o A statement relating to level of impairment, eg. totally unable to sit for an examination. 14
Important Enrolment Information Welfare and Accommodation Arrangement Policy Students under the age of 18 are required to maintain adequate welfare and accommodation requirements as a condition of their student visa. Where a student under the age of 18 is not in the care of a parent or suitable relative, as defined by the Department of Immigration and Citizenship, their accommodation arrangements must be approved by Stott s Colleges. Students under the age of 18 are also required to have a guardian / responsible adult who is over the age of 21, nominated by the student's parents / legal guardian and approved by Stott's Colleges. Guardianship Australia is Stott's Colleges' preferred guardianship service provider. In particular, Stott's Colleges will require students engage Guardianship Australia services if the student is having social, attendance or academic problems. Change of Address Upon arriving in Australia you are required to advise Stott s Colleges of your residential address and telephone number and of any subsequent changes to your residential address. This is extremely important. Under Section 20 of the Education Services for Overseas Students (ESOS) Act 2000, Stott s Colleges is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance or academic performance. It is your responsibility to ensure that you always update your address details at Stott s Colleges to ensure you receive important information about your course, fees and possible breaches of your student visa. Additional information on student visa issues is available on the Department of Immigration and Citizenship website: https://www.diac.gov.au. Student Orientation Orientation is conducted on the first day of commencement. Its purpose is to fully inform new students of most aspects of life at Stott s Colleges and provide an introduction to studying, Melbourne s costs of living, transportation, facilities and accommodation. In addition, Stott s Colleges staff will be introduced, a tour of Stott s Colleges and the local area will take place and an opportunity to ask questions will be given. Topics to be covered at orientation include: Stott s Colleges and MLC ; Structure of academic year; Introduction to Course - outline and objectives; Requirements and expectations of students (e.g. agency visits, work placement, attendance, code of conduct etc); Weekly outlines and assessments for relevant competencies; Set up of work groups for Group Project and identify Project topics; Introduction to the Australian Health, Palliative and Aged Care systems; Familiarization with LAN, Internet, Library and audio visual rooms; Company polices and procedures Student Handbook issued; and Compliance with student visa requirements. Use of Personal Information Personal information is collected solely for the purpose of operating as a Registered Training Organisation under the Australian Quality Training Framework administered by the Victorian Government who is the 15
registering authority. The information provided by the student to the provider may be made available to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, pursuant to obligations under the ESOS Act 2000 and the National Code 2007. Stott s Colleges is required, under s19 of the ESOS Act 2000, to inform the Department about: changes to student s enrolment; and any breach by students of student visa conditions relating to attendance or satisfactory academic performance. Based on the Australian Quality Training Framework, students can access personal information held by Stott s Colleges and may request corrections to information that is incorrect or out of date. If the student wishes to view his or her record, the student should see the Administration officer in accordance with the Access to Records Procedures at page 32. Recognition of prior learning Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). Application may only be made after enrolment and payment of fees. Importantly, application must be made using the RPL/Credit Transfer Application Form (Appendix F). Credit transfer Students who have completed units from their course at other institutions will be given recognition on presentation of a verified transcript, an award or a statement of attainment. 16
Facilities and Resources General description of facilities Stott s Colleges has three campuses in Melbourne: 1. Carlton Campus 252 Lygon Street, Carlton Victoria 3054 Tel: (+613) 9663 3399; Fax: (+613) 9663 3517 This modern campus is only seven minutes by tram or bus from the Melbourne s Central Business District. It is located on Lygon Street, close to Melbourne University and the heart of Melbourne s intellectual life. Carlton is an inner suburb of Melbourne, famous for its Italian cafes and restaurants, and is well serviced by buses and trams. The Carlton campus has classrooms across three floors. It also has a computer room and lunch areas for students, as well as kitchenette facilities. 2. City Campus 51 Elizabeth Street, Melbourne Victoria 3000 Tel: (+613) 9899 2666; Fax: (+613) 9614 0907 Our city campus is located in the heart of Melbourne. It is less than one block from the main railway station. Such centrality creates an exciting atmosphere for serious study with everything Melbourne has to offer. The City Campus has classrooms across five floors and includes two computer rooms, kitchenettes and lunch areas for students. 3. South Melbourne (Bowen) Campus Level 2, 7 Bowen Crescent, South Melbourne, Victoria 3205 Tel: (+613) 9867 1122; Fax: (+613) 9867 1166 Our South Melbourne Campus has a number of spacious classrooms, computer rooms and study rooms. It is situated in the beautiful area of St Kilda Road, South Melbourne. It is surrounded by many offices, restaurants and cafes and it is easily accessible by public transport. Other Facilities A fully stocked Library at the Carlton Campus will be functional for the students; A LAN, access to the Internet and Audiovisual room will be available for all students to utilise; Additional resources are available from the Stott s Colleges Campus in Elizabeth Street ; An online resource called General One is also available to all Diploma of Community Welfare Work students. This resource can be used for researching journals and periodicals. 17
Student Code of Conduct The Code of Conduct stipulates the minimum standards that students should adhere to at all times when studying at Stott s Colleges: 1) Students must treat Stott s Colleges staff and other students with respect, fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socioeconomic status; 2) Students must ensure the safety and cleanliness of the study environment; 3) Students must not intimidate or attempt to intimidate Stott s Colleges staff and other students; 4) Students must not damage or misuse Stott s Colleges property and other students properties; 5) Students must not use mobile phones during class times; 6) Students must not smoke in non-smoking areas. Students are also expected to: 1) Inform themselves of, and comply with, all relevant laws and Stott s Colleges policies and procedures; 2) Participate constructively in the learning process and experience; 3) Inform themselves of their courses and their unit requirements as well as their individual academic progress; 4) Use facilities and services in a honest and responsible manner; 5) Recognise that cheating, plagiarism and fabrication or falsifications of data are not acceptable; 6) Recognise, embrace and promote diversity; 7) Adhere to the proper use of copyrighted material and the internet. Corresponding to the above-mentioned standards stipulated in the Code of Conduct, Stott s Colleges students are afforded the following rights: 1) The right to study in an environment free from unlawful discrimination, bullying, intimidation or harassment; 2) The right to be provided with accurate and accessible information about all relevant aspects of a course including unit learning outcomes, content, assessment and timetables in a timely manner before the start of each study period; 3) The right to have any disputes settled in a fair, efficient and rational manner (this is accomplished by the Complaints and Appeals Policy : page 26); 7) The right to express and share ideas and the right to ask questions in class rooms or in individual consultations with educators; and 8) The right to provide feedback on unit or subject quality, educators delivery performance, student support services and facilities. Non-Compliance Students should note that non-compliance with the Code of Conduct will result in an investigation by Stott s Colleges. The following procedures will be followed: STEP 1: A member of the Stott s Colleges staff will contact students in the first instance to discuss the issue or the non-compliant behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included in the student s personal file. If the issue or the behaviour constitutes a gross breach of the Code of Conduct, the student will be excluded from his or her class (or suspended) in accordance with the Stott s Colleges Deferment, Suspension and Cancellation Policy. If, on the other hand, the breach does not constitute a gross breach of the Code of Conduct, the student will not be excluded from his or her class. However, the student behaviour and conducts will continue to be monitored. 18
STEP 2: Where the issue or behaviour continues, students will be invited for a personal meeting with the principal or the course-coordinator to discuss it further. This meeting and its outcomes will be documented, signed by all parties and included on the student s personal file. STEP 3: Should the issue or behaviour continues, the student will be provided with a final warning in writing and a time frame in which to rectify the issue. A copy of this letter will be included in the student s personal file. After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services will be withdrawn and the student will be notified in writing that their enrolment has been terminated. At any stage of this procedure, students are able to access the Complaints and Appeals Policy (page 26) to settle any disputes that may arise. 19
Computer Network/ Internet Access Terms and Conditions Privileges The use of the Stott s Colleges network is a privilege, not a right. Therefore inappropriate use will result in the cancellation of this privilege. Based upon the guidelines established in this document, any subsequent modifications hereto and on Stott s Colleges policies and procedures, the system administrator will determine what constitutes appropriate use. Stott s Colleges reserves the right to terminate, suspend, or otherwise limit network access at any time as required in their judgment. Such decisions of the school are final. Stott s Colleges reserves the right to inspect or review Internet accounts and network files for security purposes. Electronic mail (e-mail) is not guaranteed to be private. System administrators have access to all mail and reserve the right to monitor the use of the Stott s Colleges network, including all e-mails. Acceptable use The use of your Internet account and network files must be consistent with the educational and operational policies and procedures of Stott s Colleges. Transmission of any material in violation of any Australian or State law or regulation is strictly prohibited. This includes but is not limited to: copyrighted or trade secret material, threatening or obscene material, and criminal activity. Use of the Stott s Colleges computer network for commercial activities, product solicitations, or political lobbying is also prohibited. Inappropriate use will be reported to the responsible authorities. Etiquette You are expected to comply with the generally accepted rules of network and Internet etiquette. These include but are not limited to the following: Use appropriate language; Do not use the system for frivolous, harassing, or inconsiderate purposes, or to disrupt another person s use of the system; Do not use the system for illegal purposes; Do not reveal personal addresses, phone numbers or other relevant personal details. Security Users of the Stott s Colleges computer network agree: NOT to violate or attempt to violate system security or intentionally interfere with system performance or access another person s files, internet account, or password; and Individuals may be denied access to the system based upon security violations of other computer systems. Fees Services You may not use the Stott s Colleges network to access a service, or download any data or software, which charges a fee for such service or access. If you do any of the foregoing you are liable for any and all charges. 20
Stott s Colleges Policies and Procedures Students should read and comply with the following policies and procedures. If students do not understand any aspect of the policies or the procedures, students should contact their educators, administrative staff, student support services officers or bilingual officers for clarification as soon as practicable. Access and Equity Policy Stott s Colleges courses, by their very nature, are congruent with access and equity, as they are designed for individuals from all social backgrounds. When applying course selection procedures and assessment practices, Stott s Colleges ensure equality of opportunity, regardless of age, gender, social or educational background. In addition, course design and delivery observe the principles of equal opportunity. This involves avoiding both direct and indirect discrimination against any potential students. Stott s Colleges fulfils this by: Equal Access to training for both men and women. Both groups are made aware of the availability of courses. All programs are reviewed by management and senior training staff for consistency with affirmative action principles. This includes any case studies, videos, training aids and terminology using derogatory or racial overtones be deleted. Examples and case studies used in training courses refer to both men and women. Course administration and design take in the special requirements of people of different races, nationalities and religions. Stott s Colleges also ensure that following procedures are adhered to during the conduct of your course: Proposed subjects/modules are to be taught according to the course documentation. No changes are to be made without prior approval of the Programs Manager. Assessments are to be conducted for all stated competencies. Assessments are equitable for all persons, taking into account individual needs relevant to the assessment. Students will, at all times, be treated with respect and dignity. Professionalism, strong work ethics and empathy must always underpin the treatment of students. 21
Course Progress and Attendance Policy Purpose The ESOS Act and the National Code 2007 require schools to systematically monitor the course progress and attendance records of overseas students to ensure compliance with their student visa conditions. Stott s Colleges Course Progress and Attendance Policy is set out to meet the standards as set out by the relevant Australian laws and regulations. Scope Stott s Colleges will monitor students course progress and attendance and it will be proactive in identifying and counselling those students who are at risk of failing to meet their course progress and attendance requirements. 1) Course Progress a) Stott s Colleges will monitor, record and assess the course progress of each student for the course in which the student is currently enrolled. b) The course progress of all students will be assessed at the end of each semester of enrolment or at the end of an assessment period. c) Students who have begun part way through a semester will be assessed after one full period of attendance or at the end of an assessment period. d) To demonstrate satisfactory course progress, students will need to achieve Satisfactory results in at least 50% of units in any study period. e) If a student does not achieve Satisfactory in at least 50% of units studied in an assessment period, the course co-ordinator / head of the program will meet with the student to develop an intervention strategy for academic improvement. This may include: i) additional supervised study periods; ii) tutorial assistance; and iii) other intervention strategies as deemed necessary. (Please refer to Stott s Colleges Student Progress and Intervention Policy and Procedure for a more detailed explanation) f) A copy of the student s individual strategy and progress reports in achieving improvement will be forwarded to parents or nominated representative. In addition, a copy will also be placed in the student s academic folder. g) The student s individual strategy for academic improvement will be monitored over the following semester by the course coordinator / head of program and records of student response to the strategy will be kept. h) If the student does not improve sufficiently academically and achieve satisfactory course progress by the end of the next assessment period, Stott s Colleges will advise the student in writing of its intention to report the student for breach of visa condition 8202, and that he/she has 20 working days in which to access the Colleges complaints and appeals process. i) Stott s Colleges will notify DEEWR via PRISMS of the student not achieving satisfactory course progress as soon as practicable where the student does not access the complaints and appeals process within 20 days, or withdraws from the complaints and appeals process, or the complaints and appeals process results in favour of the Colleges decision. 22
2) Completion within expected duration of study (course progression) a) As noted in 1.a., Stott s Colleges will monitor, record and assess the course progress of each student for the course in which the student is currently enrolled. b) Part of the assessment of course progress at the end of each semester will include an assessment of whether the student s progress is such that he or she is expected to complete his or her course within the expected duration of the course. c) Stott s Colleges will only extend the duration of the student s study where the student will not complete their course within the expected duration due to: i) compassionate or compelling circumstances; or ii) student participation in an intervention strategy as outlined in 1.e; or iii) an approved deferment or suspension of study has been granted in accordance with the Stott s Colleges Deferment, Suspension and Cancellation Policy. d) Where the Colleges decides to extend the duration of the student s study, the Colleges will report via PRISMS and/or issue a new CoE if required. 3) Course attendance a) Satisfactory course attendance is attendance of 80% of scheduled course contact hours. b) Student attendance is to be checked and recorded daily by teacher via class rolls. Class rolls will be provided to the Registrar /Administration officer on each Friday afternoon by 3.00pm and recorded onto database. Attendance database is to be monitored each week to ensure no student is in danger of becoming in breach of their visa conditions regarding attendance. c) Late arrival at the Colleges will be recorded and will be included in attendance calculations. Any period of exclusion from class will not be included in student attendance calculations (Refer to Stott s Colleges Deferment, Suspension and Cancellation Policy). d) All absences from Colleges should be accompanied by a medical certificate, and if the student is under 18, an explanatory communication from the student s carer/guardian, or evidence that leave has been approved by the principal/head of programs. Even where the leave of absence is supported by any of the above documents, it will still be recorded in the database as absent (unless specified otherwise in Stott s Colleges Deferment, Suspension and Cancellation Policy ). e) When a student s attendance falls below 90% of the scheduled contact hours for the study period the student will be required to provide reasons for non-attendance. The student will be counselled and offered any necessary support. The student may be required to enter into a negotiated plan of action, including changing accommodation or guardianship arrangement. Any absences longer than 5 consecutive days without approval will be investigated. (Please refer to Stott s Colleges Procedure for Contacting Students With Prolonged Absences) f) The first warning letter must be issued at 85%. The warning letter is to be posted to the student s address and to the student s agent/guardian. At this stage, the student will be counselled by the relevant member of staff to ascertain if there are any difficulties the student may be facing and whether Stott s Colleges can assist the student in any way to overcome these difficulties. This process must be documented and a record of the interview placed in the student s file. g) Another 2 Warning letters will be issued to the student if attendance does not improve. The student will be counselled each time. h) If the student can not achieve 80% attendance for the remainder of the study period (normally the semester), Stott s Colleges will advise the student of its intention to report the student for breach of visa 23
condition 8202, and that he/she has 20 working days in which to access the Colleges complaints and appeals process. i) Stott s Colleges will notify DEEWR via PRISMS of the student not achieving satisfactory course attendance as soon as practicable where: i) the student does not access the complaints and appeals process within 20 days; ii) the student withdraws from the complaints and appeals process; or iii) the complaints and appeals process results in a decision for the Colleges; or j) Students will not be reported for failing to meet the 80% threshold where the student produces documentary evidence clearly demonstrating compassionate or compelling circumstances e.g., medical illness supported by a medical certificate or where the student s attendance level has not fallen below 70% attendance. 4) Definitions a) Compassionate or compelling circumstances - circumstances beyond the control of the student that are having an impact on the student s progress through a course. These could include: i) serious illness, where a medical certificate states that the student was unable to attend classes; ii) bereavement of close family members such as parents or grandparents; iii) major political upheaval or natural disaster in the home country requiring their emergency travel that has impacted on their studies; iv) a traumatic experience which has impacted on the student (these cases should be where possible supported by police or psychologists reports); v) where the Colleges was unable to offer a pre-requisite unit; or vi) inability to begin studying on the course commencement date due to delay in receiving a student visa. For other circumstances to be considered as compassionate or compelling, evidence would need to be provided to show that these were having an impact on the student s progress through a course. b) Expected duration the length of time it takes to complete the course studying full-time. This is the same as the registered course duration on CRICOS. c) Colleges day any day for which the Colleges has scheduled course contact hours. Deferment, Suspension and Cancellation Policy Purpose The policy sets out the limited circumstances whereby a student or Stott s Colleges may defer, suspend or cancel a student s enrolment with the Colleges. Scope The policy covers deferment, suspension and cancellation initiated by a student or by Stott s Colleges. 1) Deferment of commencement of study requested by student a) Stott s Colleges will only grant a deferment of commencement of studies for compassionate and compelling circumstances. These include but are not limited to: i) illness, where a medical certificate states that the student was unable to attend classes; ii) bereavement of close family members such as parents or grandparents (where possible, a death certificate should be provided); iii) major political upheaval or natural disaster in the home country requiring emergency travel that has impacted on studies; or 24
iv) a traumatic experience which has impacted on the student (these cases should be, where possible, supported by police or psychologists reports). b) The final decision for assessing and granting a deferment of commencement of studies lies with the principal/ the course co-ordinator. 2) Suspension of study requested by student a) Once the student has commenced the course, Stott s Colleges will only grant a suspension of study for compassionate and compelling circumstances. These include but are not limited to: i) illness, where a medical certificate states that the student was unable to attend classes; ii) bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided); iii) major political upheaval or natural disaster in the home country requiring emergency travel that has impacted on studies; or iv) a traumatic experience which has impacted on the student (these cases should be, where possible, supported by police or psychologists reports). b) The period of suspension will not be included in attendance calculations. c) The final decision for assessing and granting a suspension of studies lies with the principal/ the course co-ordinator. 3) Assessing requests for deferment or suspension of studies a) Applications will be assessed on their merit by the principal. b) All applications for deferment or suspension will be considered within 14 working days. 4) Exclusion from class a) Stott s Colleges may exclude a student from class studies on the grounds of misbehaviour by the student. Exclusion will occur as the result of any behaviour identified as resulting in exclusion in Stott s Colleges Code of Conduct as provided for in the Student handbook. b) Exclusion from class is also possible during internal appeals processes and external appeal processes. c) Excluded students must abide by the conditions of their exclusion from studies which will depend on the welfare and accommodation arrangements in place for each student and which will be determined by the principal/ Course Co-ordinator; d) The length of the exclusion will be determined by the principal or the Course Coordinator taking into consideration students continued access to educational programs, progress and assessments. e) Excluded students will be provided with study materials or homework during the period of exclusion. This will be determined by the Course Co-ordinator. f) Where the student is under 18, the guardian and parents will be notified of the intended exclusion and they will be responsible for the student whilst the period of exclusion is completed. g) If the exclusions are short term, they will not be recorded on PRISMS. If for any reason, the exclusion will be for a long-term, then Stott s Colleges may alternatively initiate a suspension of studies according to (5)(i). h) Periods of exclusion from class will not be included in attendance; and calculations of the attendance will be in accordance to Stott s Colleges Course Progress and Attendance Policy. 5) School initiated suspension of studies (28 days +) 25