Poject Request & Poject Pla ITS Platfoms Cofiguatio Maagemet Pla Vesio: 0.3 Last Updated: 2009/01/07 Date Submitted: 2008/11/20 Submitted by: Stephe Smooge Executive Sposo: Gil Gozales/Moia Geety Expected Stat Date: 2008/12/01 Expected Ed Date: CofigMgt_Poject Pla
Pat 1: Poject Request 1. Poject Summay (What will this poject accomplish?) The goal of the Platfoms Cofiguatio Maagemet poject is to big a uified methodology to cofiguatios of the DSYS Uix systems. It will exploe the tools ad pocesses eeded so that chages ae kow ad documeted. As the poject shows its success exploatio will begi o expadig it to othe Platfom's goups. The poject will focus o small 'mii-pojects' i ode to keep the oveall poject movig ad to avoid a 'fok-lift eplacemet' failue. 2. Poblem / Need Statemet (Why is this poject beig poposed?) The pupose of Cofiguatio Maagemet is to help solve poblems with the ogaic atue of system softwae. Systems ae istalled, puposed fo a specific set of softwae, chaged to use a ewe vesio of the softwae, e puposed fo othe softwae, o othe chaged i ode to solve cuet poblems. Oweship of systems chage, pesoel make chages to solve cuet poblems ad foget to documet, o ove time the documetatio ad the state of the system dift apat. All of these lead to lage dowtimes as people have to eceate why a chage occued. By iceasig the cotol ove the cofiguatio of seves, we will be able to icease quality ad the umbe of seves we ae able to cuetly u. 3. Oveview of Poject Scope ad Objective(s) (What ae the goals of this poject, ad what is i scope?) Platfom's Cofiguatio Maagemet is meat to help scale the umbe of System Admiistatos pe system to a lage value by loweig epetitive ad eo poe tasks. It is NOT meat to be a implemetatio of a ITIL Cofiguatio Maagemet Database (CMDB). The goal is moe to bette scale limited System Admiistato time ad lowe poblems fom u-plaed chages. The objectives of the poject will be to lea what chages ae beig doe o seves, bette sciptig those chages to be epetitive, ad movig to a cetalized cofiguatio model. PHASES: 0. Reseach of Topic ad Tasks. 1. Idetify tools to be used: (OCS-g, puppet, CVS) 2. Idetify systems: What Fuctios do they do Which to Rebuild Which to 'age-out'. 3. Basic asset maagemet: OCS-g http://www.ocsivetoy-g.og Will accomplish basic hadwae ivetoy To be eplaced/supplemeted late by othe tools. 4. Basic audit cotol system: AIDE http://www.cs.tut.fi/~amme/aide.html Repotig doe by custom scipts 5. Basic patch maagemet: CofigMgt_Poject Pla Page 2 of 11
RHN Poxy/Seve o Spacewalk http://www.edhat.com/spacewalk/ Move fom daily u-coodiated patchig to weekly plaed/tested patchig. 6. Settig baselie builds: STIG: http://iase.disa.mil/stigs/stig/idex.html Modify documet to meet UNM eeds but use geeal checklist fo guidace Use as template to develop othe fuctios. 7. Poof of cocept pojects: Cofiguig Developmet DNS seves to meet guidelies with tools. 8. Evaluate effectiveess ad poceed o move to 0 agai. 9. Defie systems fo Pilot poject. 10. Evaluate Pilot poject ad schedule fo futhe oll-out. 11. Begi oll-out of systems. 4. Summay of Appoach (How will the poject objectives be ealized?) Cotollig multiple systems is the povebial elephat. You ca oly eat it oe bite at a time. Each phase of the cofiguatio maagemet poject has its ow cawl, walk, cawl, u cycle whee pats will be foud to be cofigued cetally though oe tool ad othe pats via aothe tool. This cotiual discovey will equie fo geate documetatio of steps ad stages tha most othe platfom pojects have used i the past. 5. Poject Beefits / Impact (Iclude quatitative as well as qualitative beefits) The biggest beefit see with cetalized cofiguatio maagemet is the ability to scale the umbe of systems maaged fom 1 system admiistato to 1 admiistato to 60 o moe. This allows fo bette taied system admiistatos ad cleae documetatio whe system owes leave cuet positios. Impacts see ae the eed fo chaged habits with system admiistatos. Whee SA s might have had 'fee' eig to make ay chage they felt eeded, those chages eed a moe fomal methodology to occu with chages logged ito a vesioig system, tested, ad the pushed ito poductio. 6. Aligmet with Stategic Pioities Platfom's Cofiguatio Maagemet poject aligs with the geeal UNM ITS goal of implemetig ITIL pocesses. Sevices will be aliged with Sevice Maagemet, Chages with Chage Maagemet, Poblems ad Solutios with Icidet Maagemet. The goal is to lowe the dowtime pe seve by allowig fo chages to occu i a tested mae befoe beig implemeted i a edudat poductio eviomet. 7. What ae the cosequeces if this poject is ot completed? The lagest cosequece of this poject ot beig completed is that ITS will be foze i the amout of seves it ca safely cofigue pe umbe of pesoel. This lack of gowth will make ITS uable to compete agaist othe busiesses fo fuds, thus hamig staffig umbes. CofigMgt_Poject Pla Page 3 of 11
8. Poject Roles & Resposibilities Poject Role Poject Resposibility Name Dept & Title Executive Sposo Custome Maagemet Sposo ITS Maagemet Sposo Poject Maage Fuctioal Lead Techical Lead Poject BPOs / Steeig Committee Poject Team A executive-level maage who iteacts with the poject team leade ad acts as liaiso with othe executive staff membes i takig high-level esposibility to champio, guide, ad moito a give poject. Povides authoity i the fuctioal aea to wok o the poject, maitais pioity of fuctioal expetise eeded by ITS Povides techical authoity ad guidace ad maitais the ITS poject pioities Defies ad maitais poject pla. Resposible fo all poject activities. Defies, plas, cotols, ad leads the wok of the fuctioal paticipats. Defies ad maitais poject equiemets Defies, plas, cotols, ad leads the wok of the techical paticipats. Coodiates itegatio with existig systems. Key Busiess Pocess Owes paticipatig i ad/o affected by poject Povide the skills ad effot to pefom the wok. Gil Gozales N/A Chuck Phillips Stephe Smooge N/A Stephe Smooge DSYS CIO Actig Associate Diecto DSYS DSYS Damio Teel, Stephe Smooge, Kigsavah IT Secuity Secuity appovals Jeff Gassaway IT Secuity Aalyst Othe Stakeholdes Othe stakeholdes who should be cosulted All of DSYS, ECC, David McGuie, Chage Pocedues/Leaig New Softwae. Estimated Time Commitmet 9. Poject Request Appovals (Those povidig appoval fo Pat 1, the Poject Request) Date Reviewed: Commets: Reviewes: Name Dept & Title Sigatue CofigMgt_Poject Pla Page 4 of 11
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Pat 2: Poject Pla 10. Majo Poject Milestoes ad Deliveables (Milestoes ae sigificat evets; deliveables ae outcomes o poducts that ae poduced as pat of the poject) Deliveable / Milestoe Milestoe? 1. Begi poject Y 2. Idetify Tools ad Cofiguatio Items 3. Idetify classes ad umbe of systems Y 4. Basic Asset Maagemet system usig OCS-g 5. Basic Audit Cotol System usig AIDE 6. Basic Baselie Builds usig cobble+puppet 7. Basic Pocedues ad Guidelies fo Chages Y 8. Poof of Cocept (POC) Poject: DNS seve Y 9. POC Poject: AIX Developmet Seve Y 10. POC Poject: SMTP gateways Y 11. Evaluatio of POC fo Pilot Pla 12. Revised Pocedues ad Guidelies fo Chages Y 13. Pilot Poject: SMTP/IMAP seves 14. Pilot Poject: WebCT (Database ad Fot Ed) 15. Evaluatio of Poject fo futhe oll-out (Web, LDAP,etc) Y Plaed Completio Date Owe Resouces Needed 11. Scope (I ode to help defie the limits, expectatios, ad depedecies of this poject, list ay busiess fuctios, systems, pojects, goups, ad techologies that ae suppoted, impacted, o depedet upo this poject as well as those that ae ot, ad those that ae ucetai.) Scope Elemet I Scope / Out of Scope / Ucetai 1. Cetalized Cofiguatio Maagemet Database Out of Scope 2. CAT Team web sevices I scope 3. CAT Team SMTP sevices I scope 4. DSYS New methodology I scope 5. CofigMgt_Poject Pla Page 6 of 11
12. Assumptios, Costaits, ad Exteal Depedecies/Itedepedecies (This pla is based o the followig assumptios, costaits, ad depedecies/itedepecies.) Assumptio / Costait / Depedecy 1. Limited Moetay Budget. With loomig budget cuts, we ae assumig that 'Fee Ope' softwae is a bette buy. 2. Limited Scope of Systems. We will apply methods to oe system set at a time vesus tyig fo the big wi. 3. Moitoig pats of cofiguatio maagemet ae out of scope ad doe by Kig's goup. 4. 5. 13.Commuicatio Pla (How will stakeholdes be kept ivolved ad ifomed about the poject status?) Audiece/Stakeholde Method of Commuicatios Fequecy Executive Sposo(s) [Gil Gozales/Moia Geety] Poject Status Repots Weekly DSYS Team DSYS Meetig epots Weekly Chage/Cofiguatio Maagemet Team Poject Status Repots Weekly 14.Risk Mitigatio Pla (Use H, M, o L fo Likelihood ad Impact estimates) Risk Facto 1. Fie fightig H H Likeli - hood Impact Risk Pla o Mitigatio Stategy Peso Resposible Noe. Make thigs wok befoe makig them petty was the DJN maxim. 2. Scope Ceep H H Do ot add goals/tools without executive appoval 3. No-acceptace H H Cofiguatio maagemet pojects usually ceate lage amouts of chage i methods, tools, ad wokflow. All of which cause push-back fom people used to cuet wokig methods. 4. I Place By CofigMgt_Poject Pla Page 7 of 11
15.Poject Budget (Give title of each peso wokig o poject. Budget should iclude lie item detail fo each categoy) U N M I t e a l D o l STAFF HOURS Studet 1. Peso 1 Title 2. Peso 2 Title Fiacial Aid Fiace HR/Payoll Shaed Compoets Budget Advacemet Platfoms/Systems Database Netwok/Telecom Custome Suppot Aea Hs Fuctioal Dept. Poject Costs ITS Poject Costs Fuctioal Dept. Recuig Costs ITS Recuig Costs CofigMgt_Poject Pla Page 8 of 11
l a s / N o - D i s c e t i o a y D i s c e t Total - Iteal Labo :::::::::: Hadwae (Desciptio & Vedo Name) #Uits $ 1. Dell 2950 Softwae (Desciptio & Vedo Name) #Uits $ 1. Puppet Staff Taiig (Desciptio & Vedo Name) Keep i mid fixed costs while i taiig 1. Reductive Labs Cosultig /Tem (Iclude Tavel & Othe Expeses) Keep i mid stadad ates, e.g. SIG, SCT, etc 1. Reductive Labs Othe Costs Total - Exteal Costs :::: Hs Hs Rate Rate CofigMgt_Poject Pla Page 9 of 11
i o a y GRAND TOTAL ::: F u d s 16.Capital Fudig Souces (Note pocuemet appoaches) Idex Code Budget owe Amout Limitatios (if ay) 17.Recuig Fudig souces If Idetified: Idex Code Budget owe Amout Limitatios (if ay) If Not Idetified: CofigMgt_Poject Pla Page 10 of 11
Peso esposible fo budget equest: Fudig optios: 1. 2. 18. Poject Pla Appovals Date Reviewed: Commets: Reviewes: (Those povidig appoval fo Pat 2, the Poject Pla) Name Dept & Title Sigatue CofigMgt_Poject Pla Page 11 of 11