TIPT USER FORUMS MAY 2013

TELSTRA TEMPLATE 4X3 BLUE BETA TELPPTV4 TIPT USER FORUMS MAY 2013

TIPT USER FORUMS MAY 2013 2

AGENDA Arrival & Registration Tradeshow Preview Welcome Presentation Introductions Happy Birthday TIPT Agenda walk through What have we been doing & Where are we going? Large investments & lifecycle upgrades Platform integration Video and Unified Communications Where are we going? Collaboration (Instant Messaging, Presence & Conferencing) TIPT Applications and 3rd party Application Integration Key TIPT Partner Presentations from Broadsoft and Polycom Morning Tea & Tradeshow, comprising: New Polycom IP Phone display TIPT-compatible Headset display TIPT Video Integration demonstrations TIPT Application Developers TIPT Call Recording & Call Analytics TIPT Customer Video Case Study Getting the most from your existing TIPT service Show me the Apps Live Demonstration of New TIPT Desktop and Mobile/Tablet Apps Q&A Panel Session Wrap-up; Let s keep the conversation going New TIPT website TIPT User Forum on Telstra Crowd Support Close- Tradeshow continues TIPT USER FORUMS MAY 2013 4

TELSTRA TEMPLATE 4X3 BLUE BETA TELPPTV4 TIPT WHAT HAVE WE BEEN DOING & WHERE ARE WE GOING ROBERT ISON GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE Complete hardware upgrade 100% - 2000% Performance uplift across all TIPT infrastructure Dedicated client Infrastructure deployed Receptionist, Call Centre & Toolbar Device Management Feature and performance enhancements. Enables easy upgrades plus more effective device fault detection and resolution Redundancy improvements across the platform Larger farms of pooled infrastructure DoS protection Strengthening platform performance TIPT USER FORUMS MAY 2013 6

WHAT HAVE WE BEEN DOING PLATFORM CAPABILITY & CAPACITY 5 Major Broadsoft Release Upgrades Provides uplift in service & management capability High Definition Voice & Video High Definition experience Business to Business IP Calling Extending the TIPT experience between customers Hosted Video Platform Tightly integrated video hosted options Increasing scalability & capacity Gateways, SBCs & TIPT Core TIPT USER FORUMS MAY 2013 7

WHERE ARE WE GOING PLATFORM SBC ARCHITECTURE ENHANCEMENTS RELEASE 19 & THIN CLIENTS MOBILE AND IMS NETWORK INTEGRATION TIPT USER FORUMS MAY 2013 8

WHAT HAVE WE BEEN DOING OPERATIONS & PROCESS PEOPLE 40+ TIPT operations dedicated Major investment in up skilling and training Frontline staff PLATFORM MONITORING Global Operations Centre Global proactive Operations monitoring Centre proactive Dedicated Staff monitoring developing & improving Dedicated monitoring & Staff tools developing & improving monitoring & tools CHANGE CONTOL CONTROL Stringent testing Stringent testing Planned Service Interruption Planned process management Service Interruption process Out of hours management implementation & rollback Out of hours implementation & rollback INCIDENT MANAGEMENT Major Incident management team Full PIR processes TIPT USER FORUMS MAY 2013 9

WHERE ARE WE GOING OPERATIONS & PROCESS From here (BAU; 60+ days CT) to here (PIC; 20 days CT) Template initial deployments: Handsets on site day 5 Fine Tuning Service: Onsite & Remote options Warranty Service: 7 days post fine tuning service for final changes TIPT USER FORUMS MAY 2013 10

WHERE ARE WE GOING OPERATIONS & PROCESS From manual paperwork... to Online tools & Services Self Installation: Improved configuration & diagnosis tools Online Resource Centre Revamp: How To Videos Online Order Capture: Adds Moves and Changes first TIPT USER FORUMS MAY 2013 11

WHAT HAVE WE BEEN DOING PRODUCT Dial Tone to TIPT Anywhere SIP Connect & Hybrid Solutions TIPT Premium Call Centre Hosted Genesys Integration OCS/Lync Integration Video Meeting Rooms ADSL & Next G Handset & Headsets TIPT USER FORUMS MAY 2013 12

WHERE ARE WE GOING PRODUCT ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS MULTI DEVICE, MULTI ACCESS TIPT UC-One Client NBN + Broadband Access Mobile Network Integration SIP Device Program MAKING EVERY INTERACTION A UC ONE 1Touch Integration TIPT Collaboration Hosted Lync Integration B2C / Direct IP dialling Video Messaging BUSINESS PROCESS ENABLEMENT XSI Services Catalogue Hosted Call Recording TIPT USER FORUMS MAY 2013 13

TELSTRA TEMPLATE 4X3 BLUE BETA TELPPTV4 BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH DIRECTOR, UC PRODUCT MANAGEMENT BROADSOFT INC

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP TIPT USER FORUMS MAY 2013 16

BROADSOFT FACTS AT A GLANCE LEADERSHIP 32% revenue market share, Infonetics 500+ Service Providers in 61 countries 20 of the top 25 tier-one providers 15m voice lines shipped APPLICATIONS FOCUS Solely focused on Unified Communications applications for service providers PEOPLE Over 600 people in 21 countries 300 people in R&D ECOSYSTEM 700 technology partners 5,000 Xtended developers TIPT USER FORUMS MAY 2013 17

GLOBAL LEADERS IN HOSTED UC TIPT USER FORUMS MAY 2013 18

REVENUE (US$B) GLOBAL TRENDS IN TELEPHONY Hosted IP PBX/UC Market Size and Forecast by Region $12 $10 $8 $6 $4 $2 $0 CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17 North America EMEA Asia Pacific CALA TIPT USER FORUMS MAY 2013 19

WHERE ARE WE GOING KEY FOCUSES R17 Premium Call Centre Genesys Integration Enhanced Reporting Thin Clients Restful API s (Xsi) Enterprise Trunking R19 UC-One Call Recording Skill Based Routing GSM/IMS/VoLTE Integration Front Office Services Agent/Supervisor Services FUTURE THEMES Multi Channel Call Centre Video N-Way Calling Advanced Hotdesking Visual Voice Mail Trusted BroadWorks Executive/PA Services TIPT USER FORUMS MAY 2013 20

UC-ONE ONE CLIENT IM/P/COLLAB/VIDEO/VOICE/CONFERENCING TIPT USER FORUMS MAY 2013 21

EXTENDED EMBED INTO BUSINESS PROCESSES & TOOLS BroadSoft embraces multi-vendor solutions UC Web CRMs Social TIPT USER FORUMS MAY 2013 22

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY Smartphones, Tablets, PCs Media Phones Personal Devices Room Systems MAKING USERS MORE PRODUCTIVE, FROM ANY DEVICE, ANY PLACE All integrated, all with HD Voice and Video TIPT USER FORUMS MAY 2013 23

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION User Experience Openness Transforming Business Communications Mobility Go to Market TIPT USER FORUMS MAY 2013 24

TELSTRA TEMPLATE 4X3 BLUE BETA TELPPTV4 POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT DIRECTOR MIKE MCLEAN TECHNICAL SALES DIRECTOR

10 years of Co-Development Voice Video Platinum Certified Partner Largest Voice Reseller in APAC 10 Year Collaborative Partnership TIPT USER FORUMS MAY 2013 27

POLYCOM AT A GLANCE 415,000+ 7000 partners customers 100% 40 Interoperable of the Fortune 100 Microsoft Lync Solutions 96% Robust of the BroadSoft Fortune Alliance 500 95% Market-Leading of the Fortune Ecosystem Global 100 TIPT USER FORUMS MAY 2013 28

POLYCOM AT A GLANCE 415,000+ customers Polycom 100% of the named Fortune Video 100 Conferencing Leader in new 96% Forrester of the Fortune Wave 500 Report 95% of the Fortune Global 100 TIPT USER FORUMS MAY 2013 29

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415,000 The Republic of Armenia TIPT USER FORUMS MAY 2013 30

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE; EMPOWERS CUSTOMERS Open standards Alignment to UC vendors and Service Providers Complete, converged unified service offering Enterprise, SMB, Mobile, Home RealPresence Platform Enabling converged services with our partners TIPT USER FORUMS MAY 2013 31

POLYCOM REALPRESENCE VIDEO SOLUTIONS Universal Video Collaboration Video Resource Management Virtualization Management Firewall Traversal & Security Video Content Management TIPT USER FORUMS MAY 2013 32

ENDPOINT PRODUCT PORTFOLIO EVOLUTION SoundPoint IP 670 VVX 1500 VVX 1500D VVX 500 SoundPoint IP 650 SoundPoint IP 550/560 Expansion Modules Vino Camera VVX Expansion Modules SoundPoint IP 450 SoundPoint IP 335 VVX600 VVX300 VVX400 TIPT USER FORUMS MAY 2013 33

DESKTOP IP EVOLUTION 2012-2013 VVX 1500 SP IP 450 VVX400 SP IP 560 SP IP 550 VVX500 SP IP 670 SP IP 650 VVX600 SP IP 335 VVX300 SP IP 321 SP IP 331 TIPT USER FORUMS MAY 2013 34

VVX 500: MAINSTREAM BUSINESS MEDIA PHONE Delivers a best-in-class personal video communications experience that complements the way you work, instantly turning your desktop device into a video conferencing phone Gesture-based, multitouch-capable, capacitive touchscreen 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio Screensaver and digital picture frame mode On-screen virtual keyboard Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone, and the optional headset Polycom Acoustic Clarity technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression TIPT USER FORUMS MAY 2013 35

VVX 500: MAINSTREAM BUSINESS MEDIA PHONE Delivers a best-in-class personal video communications experience that complements the way you work, instantly turning your desktop device into a video conferencing phone Dedicated RJ-9 headset port Gesture-based, multitouch-capable, capacitive touchscreen Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio Support compatible USB Headsets Screensaver and digital picture frame mode On-screen virtual keyboard 12 lines (registrations) Up to 24 simultaneous calls Polycom HD Voice technology delivers life-like voice quality for each audio path-handset, the hands-free speakerphone, and the optional headset SIP Polycom Protocol Acoustic Support Clarity technology providing full-duplex conversations, Two-port acoustic echo Gigabit cancellation Ethernet switch and background 10/100/1000Base-TX noise suppression across LAN and PC ports TIPT USER FORUMS MAY 2013 36

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION GROUP SERIES Extension of HDX series with new advancements in performance and user experience HDX 6000 Group 300 Group 500 Group 700 Small Huddle Rooms Mainstream Conferencing Large/Integrated HDX SERIES A great investment in a reliable, proven platform with a strong roadmap, including exciting new enhancements in Q4 2012 HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000 TIPT USER FORUMS MAY 2013 37

CASE STUDY: TELSTRA IP TELEPHONY BRICKWORKS LIMITED UC & Video Conferencing Single Cloud Platform Staff mobility Improved end-user experience & satisfaction TIPT USER FORUMS MAY 2013 39