To, Cover Letter HR. Department Dear Sir/Mam. I am in Automobile industry since 15+ years. I have been currently working in Mumbai, India for a Dubai (U.A.E) & South & North Africa based Automobile Pt. Ltd. Co. I have worked in MENA and Asia under all International and National norms in Retail Sales, Fleet Sales, Chanel Sales, 3S Dealer Network Sales & Training Program Management, Support & Coordination in Distribution, Supply Chain, Logistics, Warehousing 5S Process in Automobile sector of PC, LCV, Spare Parts, Lubricants & Accessories. I have resumed in our Mumbai office as Sr. Manager Sales & Distribution Operations in 2005, me and my team have been running Sales & Distribution operations through our Mumbai, Kolkata, Amritsar, Bangladesh & Nepal offices for national & international level operations of all the Sales & Distribution, I am leading 5 teams reporting directly to me. Unfortunately due some personal family our founder MD for the Asian territory the group management has decided to minimize further expansion plans in Asian market and accordingly management has projected some exit points of our Automobile Business in Asia and my new project and assignments territory wise for MENA or North Africa is under discussion process. I have been looking for a job change with wide challenging opportunity in Sales within Automobile sector where I can climb a ladder of my career growth and be a asset for a company and continue to maintain my track record and my credentials, where I can utilize my experience expertise in one of the professional Automobile organization. More over my capability and dedication towards my employer is been always a remarkable and a sincere professional understandings relationship, I have driven always a new targets and a creative module of business which has generated tremendous growth in revenue for my current & past employers. I can always perform more positively by putting my all efforts, not only in growth of new sales goals but even in after sales, CR and Distribution Operations also. My expertise and experience levels are not only limited in Sales & Operations management only but even my capabilities are capable to take- over responsibilities or supervise any other departments and other company business as and when required by my superiors as a professional support, co- ordination or temporary replacement. Looking forward to serve my expertise in a professional organization, which will be honour to work with my all dedications, commitments and loyalty towards the entire organization, awaiting to meet in person for further discussions and interaction. Regards Naresh Agnani
Naresh Agnani DOB: 29 th Oct. 1973 Email: nga029@gmail.com Mob +91 9860 666 606 (India) Skype ID nga029 Objective In Automobile sector as GM Sales & Branch Operations that will effectively utilize my acquired expertise, my creative talents and commitment to excellence, I desire to bring this position the best of my ability towards the company as well as towards my career growth. I am highly driven professional who seeks to excel at any challenge, never satisfied with the status quo and always looking for innovative and profitable ideas and activities to grow the business. Respected for being firm but fair, and always looking at business first, I can honestly say I have earned the respect of the teams I have been fortunate to work with, through hard work, motivation, and understanding the people. With a consistent process driven disciplined approach based on simple principles I have created teams that have delivered extraordinary results for the business owners. With experience of operating Automotive & multiple business units across a wide range of industry sectors, I have also proven my approach works just as well in other industries as it has in my core area of expertise. Actively seeking suitable opportunities at senior level within the automobile sector and even any other businesses where I can add value to the organization. Briefed Current Role & Routine Responsibilities Responsible for developing new markets, and also to closely follow the Auto market trends, exploring new business opportunities, focused on increasing sales turnover to the network whilst retaining budgeted profit. Proactive Action with refined business acumen and exemplary skills, facilitate a team approach to achieve organizational objectives, increase productivity and enhance client morale. Quick study with ability to easily grasp and put into application new ideas, concepts, methods and technologies, Dedicated, innovative and self- motivated team player/builder. Ensuring the Sales targets & Distribution operations and meet goals expectation as per business plan. Ensuring the network adhere to pre- determined SOP s whilst achieving a high level of customer satisfaction. Responsible for training programs for the sales & distribution teams. Analysing Competitive Sales & distribution, strategy development and implementation. Benchmark on proficiency and market development. Effective price competitiveness and satisfaction index improvement in the distribution chain. Ensure the quality of the Auto Ancillary Products and PC Segments and long lead & Time period storage items with ensured quality norms. Setting the targets for territory & Region Team wise and to ensure the process as per plan. Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency. Responsible for Quality & Distribution of materials from supplier and coordination with procurement department. Demand & Supply Planning & Forecasting. Actively involved in business, revenue & customer satisfaction planning. Segmentation of customers, deployment of resources & setting up benchmark for key deliverables. Managing customer service operations for rendering and achieving quality services. Responsible for resolving customer complaints on performance bottlenecks. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, problem resolution skills. Thrive in both independent and collaborative work environments. Proficient in MS office use of various computer programs and applications including Oracle & Sap. My Skills & Summary of General Understanding. Negotiation skills, as well as customer satisfaction handling skills. Ability to not only gain client confidence, but to maintain customer relationships before & after sales. Capability to divert a client to any individual segment/product brand under my inventory. Ability to assess every different customers needs. Several years of experience working under management restraints and guidelines. Excellent ability to think outside the box, therefore making the customer more comfortable with their surroundings. Quick turn- around from any negative setbacks that may occur. Able to meet and exceed monthly quota for sales and earnings. Maintain goals and objectives for a proper monthly output of sales and Incentives. Hire prospective auto sales employees and develop their skills in the workplace. Develop an annual budget for sales and sales needed to maintain a proper workflow. Comply with all state and federal standards for all the automotive products and PC segment during a sale. Develop all staff and maintain a proper code of conduct in the workplace. Refer back to all potential buyers/clients and maintain a good relationship with all past buyers/clients as well. Maintaining and monitoring all automotive products inventories.
Prepare follow up surveys that allowed company to understand the likes and dislikes of the car buying experience with all customers. Implement and conduct weekly sales meeting trainings with employees. Establish and enforce all quality control and product standards. Appraise all incoming used vehicles, as well as had them cleaned and fixed as needed. Maintained personal income goals that were set by the company. Was always at goal or beyond. Excellent listener of superiors and negotiator with all customers. Studied all inventory and past studies relating to proper customer satisfaction and proper customer treatment. Main test driver for new vehicles. Took customers on the road for their test drives. Processed and filed information from body shop to ensure the proper care and handling of all incoming and outgoing vehicles with all the required details by customers to their satisfaction. Existing & Secondary Projects: Establishing market needs for Business territory Region wise & channel distribution of Auto Spare Parts & Accessories and New Dealership Network developments, Brach Developments and improvements & Market research for PC & LCV in Asian territory from scratch to five years forecast projections in all SME & 3S needs Dealers & training programs. Professional Working Zones: GM Sales & Brach Operations We & We Auto Pvt. Ltd. Asia, MENA & UK. 2005 till date. Sales & Branch Manager, Sparkle Star Auto Trading L.L.C Dubai & Nigeria. 1995 to 2005 Education Bachelors Degree in Commerce & Economics, University of Mumbai (1994) (All Attestations Certified from Ministry of Foreign Affairs U.A.E & India, U.A.E Consulate India, Ministry of Education Delhi) Strength I am proactive and can anticipate changes keeping in mind the global and overall economic conditions. I am good at handling teams, clients and have good leadership qualities. I am fluent with writing English & speaking English, Arabic & Urdu. U.A.E Driving License (to be renewed once employment visa is attested Personal Goals To be a leader in the Auto Sale in corporate & retail sales & Distribution operation. I would like to believe I m a beginner, as I always like to keep scope for improvements. To provide my children with the best education and family morals. CTC Current Gross Rs. 1200000 & Annual Benefits as per company policy + Company maintained car. Notice Period One Month Approximate. Reason of Job Change For better career exposure, and to take up more challenging role.
About Auto Sales, My Team Handling Plans Sales Calls Walk In - Internet Leads - Follow Up - Prospecting Your Floor Traffic - Close Sales management we talk about the difference between Market Driven dealerships and Management Driven dealerships. In the sales weekly meetings we talk about the difference between being Market or Self- Management Driven as a salesperson. What does that mean? Right now the example of how almost every dealership in the country had allowed them selves to become "Market Dependent" is obvious. The market crashed, dealers panicked, cut staff and cut expenses just to stay afloat and we have vacant dealerships in almost every community across Asia, MENA & North Africa. The same is true with almost every salesperson: when the market was great, they didn t bother to develop the additional contacts, follow up or prospecting skills Why bother, there were people all over the lot. Now most salespeople are struggling just to sell 8 or 10 units. The biggest difference between most good salespeople (15-20 units) and those 30, 40 and 50 Auto Ancillary (PC, SP, LUBRICANTS & ACCESSORIES guys we work with are their business development skills. Even during the worst part of last year, the highest achievers held their own in almost every case. They protected themselves by developing more cold calls, Prospecting and Follow Up skills, by implementing our business development process, and by building a solid customer base they could rely on in any market condition. The different types of buyers you deal with and their closing ratios Why the gross profit is 40% higher on four of the five buyer types How you can easily put 4 to 6 appointments on the board each day Why developing your business means you make more money with less effort The average 100 unit dealership has a 20% closing ratio, which means they have 500 people on the lot each month that they had a chance to sell. Since most dealerships don t track how many incoming sales calls they get each month, just take the total dealership sales and multiply by 1.5. Depending on their marketing, that means the 100- unit dealership gets about 150 incoming sales calls each month. 90% buy! Incoming sales callers are almost your hottest prospects. The people who go to the trouble to call a dealership to ask about a specific vehicle are very serious and 90% buy within a week. That s 135 of those 150 callers, but the average dealership will only deliver about 4% of those incoming sales calls. That s only 6 deliveries per month, and 129 lost sales every month. If you re personally taking 20 of those calls each month and selling just 1 or 2 units, you re missing 16 potential sales you could be making if you just had the skills to turn that call into an appointment that actually shows up on the lot. The stats on these are all across the board because there are so many different types of leads dealers get each month. From the leads they buy, to the leads from the manufacturer and their own websites though - one thing is clear: most of these are serious buyers. We ll show you how to put the right process in place to turn more Internet Leads into appointments that show up on your lot. The people who just left without buying are your hottest prospects for a sale tomorrow. Why? Because 33% of the people who leave will come back if you follow up correctly, and when they do come back, 67% buy on the spot. What does that mean to a typical salesperson or to the average dealership that doesn t do much follow up? Do the math - it means you could easily increase your sales up to 67% overnight by developing your skills and by implementing my processes to follow up your unsold prospects. How long does a 5- minute prospecting call take? Exactly - about 5 minutes, or about the same time it takes to walk to the coffee machine and back. The average salesperson has 6 hours of down time for every 9 hour day in the dealership. That means you have plenty of time to start bringing in people who ask for you. The best part, when they do come in, they buy 50% of the time and they pay you 40% more in gross profit. We ll teach you the quickest, easiest and most effective process ever you can use to prospect in your service drive and by phone, and to double your sales. Retention is a process, not a Thank You note you send after you deliver a unit. The value of customer retention is unlimited. Retention means you have traffic every day asking for you, and retention means you grow every year. So retention means you control your future in sales. We ll teach you my retention process and show you how to retain 50% more of your customers than even the best salespeople are able to retain now.