Virtual Terminal Network MASTER AGENT User Guide

Table of Contents Introduction Benefits of becoming a VTN Agent How to become VTN s Partner Agent? Partner Agent Account Features 1. Load Funds to account 2. Activate scratch cards 3. Deactivate scratch card 4. View loaded funds 5. View loading history 6. VTN 24/7 Support 7. Notify us of deposit made 8. Payout funds 9. View funds paid out 10. Invite friends and make money 11. Market to customers 12. Transfer to Graphcard 13. Agent communications 14. Add a Branch 15. Add Cashier to a Branch 16. Order Scratchcards 17. View scratch card order status 18. Checklist 19. Download Receipt design 20. Agent accessories 21. Buy & Download epin 22. Sell epin 23. Register Customers 24. Edit Profile 25. View Commission 26. View All Transactions 27. Requirements to become an agent of VCASH 28. Sample checklist 2

SECTION 1 INTRODUCTION VTNETWORK has received CBN regulatory approval to rollout mobile money in Nigeria. VTNETWORK has been at the forefront of payment innovation in Nigeria since 2007, with over 7 million transactions processed pre-launch and rapid adoption by local and international merchants who have found Nigeria to be an untapped market with over 43 million internet users with limited access to buying goods and services. VTN was selected to power USA-Africa trade mission submit in Maryland, USA in 2008. Following a recent effort to recruit agents, over 1600 agents have signed up and there are over 5000 registered merchants on VTN many of which will find value in becoming an agent. About 28 million Nigerians are banked in a country of about 150 million and following the CBN's cashless policy that was announced to take effect from June 2012 coupled with the World Bank's support of same, it is believed that the policy will fast track the nation's financial sector. Mobile payment has been well adopted in many parts of Africa, Europe and Asia. Combined market for all types of mobile payments is expected to reach more than $600B globally by 2013. VTN to replicate MPESA's Success story in Nigeria US $415 million per month is transacted in person-to-person transfers on MPESA, a mobile payment service in Kenya. A bigger opportunity beckons in West Africa (Nigeria). Analysis (2010 Data) Country Kenya Nigeria Population 39 150m Active mobile 18m 90m phones Volume per month $415m Not applicable Dec 2010 $1 billion Not applicable 3

January-Dec 2010 $8.1 billion Not applicable It is interesting to note that the mobile money transaction in December, 2010 by (MPESA) was US$1 billion, greater than all the transactions of the renown Western Union for that year to Kenya. Likewise same company was reported to have moved a total of $8.1 billion in 2010. Conclusion: Finally, we are extremely excited about the opportunities before us, and going by the indicators and explosive nature of mobile money in other African countries such as Kenya and Ghana, we believe that mobile money will be the next big thing after GSM revolution in Nigeria. 4

Fig 1 Agent Account Navigation Panel SECTION 2 On MasterAgent Account User s Home Page, a Navigation Panel is provided to on the left side of the page. Also we have provided additional navigation icons at 5

the center of the page (fig 1) for easy navigation. The following actions can be performed when you click on each of the navigation icons or text Change password and Pin Edit profile Load Funds to account Activate scratch cards Deactivate scratch card View loaded funds View loading history VTN 24/7 Support Notify us of deposit made Payout funds View funds paid out Invite friends and make money Market to customers Transfer to Graphcard Agent communications Add a Branch Add Cashier to a Branch Order Scratchcards View scratch card order status Checklist Download Receipt design Agent accessories Buy & Download epin Sell epin Register Customers Edit Profile View Commission View All Transactions Requirements to become an agent of VCASH Sample checklist Agent Navigation Panel is shown here. Complete details of each link are provided below in separate categories 6

Fig 2: VCASH agent interface and navigation icons 7

Change Password VTN considers user security as top priority, so we provide you a way to change your account password and pin and security questions and answers from one location at anytime. The interface to change these security details is shown below. Fig 3: VCASH change password, pin and security questions 8

Edit Profile Edit Profile option gives you the flexibility to change your account profile at anytime. You can change your address, contacts and almost everything that you have filled in the registration form. Fig 4: Edit profile 9

Upload your photo (optional) This is an optional feature that may not be necessary for agents at this time, but may be considered useful down the road. Upload your Photo option helps you to load your recent colored passport size photograph in your profile. Loading photograph is important as it adds credibility to your profile. Fig 5: VCASH upload passport photograph for identification 10

Load Funds to account: Click on this icon to load money to the VTN account of your customer Load funds to account of customer -Email or Phone number of customer -Amount Example: to load N5,000, for customer, collect N5000, then enter: 5000 Your agent account will be debited with N5000, also your agent account will be credited with the commission Fig 6: VCASH Load funds to account 11

Activate Scratch cards: Click on this icon to activate scratch card for your customer Activate Scratch cards Card Serial number The card will be activated. Customer will then be able to load the value on this card to their VCASH account online or via VCASH mobile app Fig 7: Activate scratch cards 12

Deactivate Scratch card: Click on this icon to load money to the VTN account of your customer To deactivate a scratch card Card Serial number The card will be deactivated assuming the card has not been loaded in the past. Fig 8: VCASH Deactivate Scratch cards 13

View Loaded Funds: Click on this icon to View Loaded Funds To view the history of funds loaded for customers in the past None, however you can search by date, name or email of customer The history will be displayed on the screen Fig 9: VCASH View loaded funds 14

View Loading History: Click on this icon to View Loading History To view the history of Bank deposits made into your Agent account in the past None, however you can search by date, name or email of customer The history will be displayed on the screen Fig 10: VCASH view loading history 15

VTN 24/7 Support: Click on this icon to contact support To contact our support team Username and password Login to the support desk and submit enquiry After submitting your enquiry, the support team will respond back within a few hours Fig 11: VCASH 24/7 support 16

Notify VTN of deposit made at the Bank: Click on this icon to Notify VTN of deposit made at the Bank To notify us whenever you made a deposit at the bank for crediting to your agent account Bank name/teller /receipt number/date and amount deposited Your agent account will be credited. For example if you deposited N100,000, your agent account will be credited with N100,000 Fig 1 2: VCASH notify VTN of deposit made at the bank 17

Payout funds to customer Click on this icon to Payout funds to customer To Payout funds to customer VTCN number. Customer must provide you with the VTCN number You will pay out the exact amount displayed on the screen and your agent account will be credited with the same amount plus the commission for this transaction. Fig 13: VCASH payout funds to customer 18

View Funds paid out: Click on this icon to View Funds paid out To view the history of funds paid out to customers in the past None, however you can search by date, name or email of customer The history will be displayed on the screen Fig 14: VCASH view funds paid out 19

Invite friends and make money: Click on this icon to invite friends To invite those who have not registered on VTN in the past. This link will not work for those who have registered using their email in the past Name of the person and email VTN will pay you a percentage commission charged per transaction whenever this person receives money Fig 15: VCASH invite friends and make money 20

Market to customers: Click on this icon to Market to customers To announce to VTN customers in your area that your shop is now open for business Message to be sent out The announcement will be broadcasted to VTN customers close to your shop Fig 16: VCASH market to customers 21

Transfer to Graphcard: Click on this icon to transfer money to Graphcard account of anybody Your customer may need help to transfer funds to their Graphcard account. Email of the customer and the amount in Naira to be transferred Master agent must determine how much fee they charge for this service, however VTN will not charge any fee and Graphcard will not charge any fee. The exact amount transferred will converted to dollars at the current rate Fig 17: VCASH transfer funds to Graphcard account 22

Agent communications: Click on this icon to chat with other agents or VCASH support team It allows you to chat with other agents or VCASH support team. None The chat window will open and you can participate in the conversation Fig 18: VCASH agent communications 23

Add a branch: Click on this icon to add a new branch It allows you to create a new branch to offer VCASH services Address of the new branch After adding a branch, to be operational you have to add cashier to manage the branch. The cashier cannot withdraw but can perform all other functions available on the agent interface. The cashier will have their own login information but the account is linked Fig 19: VCASH add a branch 24

Add Cashier to a branch: Click on this icon to add cashier to a branch It allows you to add a cashier to manage any of your existing branch outlets Name of cashier Create pin for cashier Create password for cashier Cashier email The cashier cannot withdraw but can perform all other functions available on the agent interface. The cashier will have their own login information but the account is linked Fig 20: VCASH add cashier to a branch Order scratch cards: 25

Click on this icon to order scratch cards To order scratch cards from SuperAgents Denomination and number of cards needed for the denomination selected Your agent account will be debited Superagent will be alerted to fulfill the order. If you choose shipping, the cards will be shipped to your agent address If you choose to pick up the cards, you will be notified once the card is ready for pickup usually within 24hs Fig 21: VCASH activate scratch cards 26

View scratch cards: Click on this icon to view status of scratch cards ordered To view status of the card order placed. To know whether it has been shipping or ready for pickup None The order status will be displayed Fig 22: VCASH view scratch cards 27

Checklist: Click on this icon to complete your checklist To view status of your agent account. All agents are required to complete this check list Please click for details The checklist will display any outstanding items to be provided Fig 23: VCASH checklist 28

Download receipt design: Click on this icon to download the receipt design and take to your printer for printing To download VCASH receipt design PDF reader The receipt will be opened, save or download it and take your printer for printing. You should print at least 1000 copies minimum Fig 24: VCASH download receipt design 29

Agent Accessories: Click on this icon to download agent accessories such as VCASH logo, outdoor /indoor sign sample artwork. Take to your printer for printing To download VCASH Accessories PDF reader The accessory page will be displayed and you can download any of the designs for your use Fig 25: VCASH Agent accessories Buy & Download epin: 30

Click on this icon to buy and download epins to your account which can be sold to customers at a later date To buy and download epins. Download in this case means download to your agent account. The epins will be downloaded for you and you can access it whenever you need to Money on your agent account Your agent account will be debited and the epins will be readily available for you to sell to customers in single unit or in bulk Fig 26: VCASH Buy and Download epin 31

Sell epins: Click on this icon to sell epins (single unit or in bulk to your customers To sell epin, you must click on this icons and enter the denomination desired and the email of the buyer/customer. You must have purchased the epin before, otherwise the system will ask you to purchase the epin first The epin sold will be sent to the buyer s email. The buyer will be able to load it directly to their VCASH account online or via their mobile phone Fig 27: VCASH sell epin 32

Register Customer: Click on this icon to register a customer To register a customer under you. VTN will pay you per transaction commission whenever this person receives money Name Email of customer Address of customer The system will create an account for the customer. The customer will be notified of the login details via email. The system will put the customer under you as the referral Fig 28: VCASH register customer 33

VTN Mobile Money Agent requirements The following are the requirements to be a fully authorized VTN Mobile Pro agent: A) STANDARD REQUIREMENTS Registration requirement Where the agent is a corporate body or a registered business: The agent must be registered as a Business with CAC Where agent is an individual: Two references to be verified by VTN (B) Minimum Agent outlets The Agent must have at least (1) outlet ready to offer VTN Mobile Pro under the company names. The agent outlets must be located in a visible business district / street. VTN Agents are expected to have their existing businesses running. For those entities that want to set up specifically to operate as an agent, the company business plan is required to determine their marketing plan and cash flow projection. (C) Category of existing business Gas Stations Libraries Food Chains Supermarkets Pharmacies GSM accessories/cards Note: These are just a few examples, we'll be happy to review other business types not mentioned above 34

(D) Bank Account requirement: Maintain an active current account with a Commercial Bank of choice in Nigeria E) Premises and their Maintenance requirements VTN Mobile Pro Agents (a)a VTN Mobile Pro agent must conform to our branding and merchandising policy. The minimum branding requirements will be supplied to you on commencement of business. (b) Staff The agent should preferably employ staff with minimum of OND certificate but not less than SSCE and at least 6 Months previous customer service experience to handle the service. (c) Technical Requirements The agent office must have the following equipments before commencing operations: (a) 1 Computer/Laptop. Minimum Basic computer technical specifications: Operating system: Windows Vista/ Windows 7 Processor: Intel Pentium / Celeron Memory: Minimum 2GB Memory Hard disk space: 80GB Hard drive Security: Installation of Internet security/antivirus/ anti malware software Browser: Microsoft Internet explorer or Firefox (The computer must be Internet ready) (c) At least 2 people to handle head office operations on a day to day basis (not on a full time basis). (d) Internet connectivity with good connection speeds () 1 printer for printing downloaded reports. (e) Any other items/equipment necessary to conduct the business like desks chairs, stationery, pens and a pay-point. (f) A functioning telephone line either landline or mobile for contact. (g) Official E-mail contact 35

Please attach the following documents to the application For corporate body agents only: Copies of Certificate of Incorporation/Registration of Business Memorandum and Article of Association Board Resolution authorizing the organization to offer mobile payments Copies of IDs and two colored Passport photos of two of the directors / Business owners Copies of ID's and two colored Passport photographs of employees designated to manage the office Business address where the agent point will be located 3 Months Bank statements See bullets above and below For individual operators only: Copies of two forms of IDs and two colored Passport photos of two of the directors / Business owners Copies of two forms of ID s and two colored Passport photographs of employees designated to manage the office Business address where the agent point will be located 3 Months Bank statements 36

Summary of Agent Requirements: Checklist 37

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