User Guide for HSBC Debit Card

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1 User Guide for HSBC Debit Card Thank you for choosing HSBC Debit Card. You now have a debit card that allows you to access your funds, anywhere and anytime, with greater convenience than ever before. You can use your debit card to withdraw cash from over 700 HSBC and Techcombank ATMs and from all VISA/PLUS ATMs in Vietnam and around the world. What s more, you can use HSBC Debit Card to make purchases at over 15,000 merchant outlets in Vietnam and over 30 million merchant outlets worldwide. With HSBC Debit Card, you will experience the privilege of being a customer of the world s local bank. 1

2 Understanding Your Debit Card Your Debit Card number This number is required for each transaction. Contact Use this phone number to contact our 24/7 Customer Service. Customer Service - Dòch vuï khaùch haøng (84 8) Authorised Signature - Not Valid Unless Signed - Chöõ kyù hôïp leä (khoâng hieäu löïc neáu thieáu chöõ kyù) Issued by HSBC in Vietnam Ñöôïc phaùt haønh bôûi HSBC taïi Vieät Nam Primary Account Number: This is the Primary Account to which this Debit Card is linked. Worldwide acceptance Your card is accepted at over 30 million locations around the world displaying the VISA logo. Cash Withdrawal Withdraw cash from over 1 million ATMs displaying VISA/PLUS logo. Activating Your Debit Card You must activate your HSBC Debit Card before using it for the first time. Simply perform one normal ATM transaction with your PIN, such as viewing your account balance. For any inquiries, please contact our 24/7 Customer Service Hotline at (84 8) A list of HSBC ATM locations is available at 2

3 Using Your Debit Card Your HSBC Debit Card can be used to withdraw cash and make payments when shopping at supermarkets or dining at restaurants, so you no longer need to carry cash. Withdrawing cash Domestic cash withdrawals: With HSBC Debit Card, you can withdraw domestic cash up to VND 40 million a day. Cash withdrawals can be made: At 700 HSBC ATMs and Techcombank ATMs in Vietnam At any ATM or bank displaying the VISA/PLUS logo Overseas cash withdrawals: HSBC Debit Card can also be used to withdraw local currency when you are overseas. The daily international cash withdrawal limit is equivalent to VND 40 million. Cash advances can be made: At more than 10,000 HSBC Group ATMs in around 40 countries and regions At more than 1 million VISA/PLUS ATMs worldwide Purchasing goods and services Your debit card is widely accepted for payment at over 30 million merchants in Vietnam and worldwide - Where the Visa logo is displayed. Simply present your HSBC Debit Card when making a purchasing or receiving service(s) provided by a merchant. The merchant will request you to sign a sales slip which contains details of your debit Card and the amount to be billed to your Debit card. Please check that the correct amount is printed on the sale slip before signing it. After you sign the sale slip, the merchant will verify your signature against your Debit Card and return a copy of the slip along with your card. Please ensure the card returned to you is yours and not a card belonging to another person. The daily purchase limit is equivalent to VND60 million. Enjoying Local Privileges As an HSBC Debit Card holder, you are automatically registered to our Privilege Club. When making purchases with HSBC Debit Card, you will receive year-round exclusive offers and discounts at our designated merchants in Vietnam, including shopping, entertainment, accommodation, travel, and more. Please visit for a full list of local offers. 3

4 Managing Your Account There are three ways you can manage your account 24 hours a day. Internet Banking Through HSBC Internet Banking, you can access and manage your HSBC Debit Card accounts anytime anywhere. After registering online, you can View balance and monitor transactions of your HSBC Debit Card and bank accounts at your convenience Transfer funds between accounts, domestically and overseas Download and print out your monthly statement without having to visit the branch Our Internet Banking is free, safe, simple and convenient. Simply register by following the 3 steps below: 1. Visit and click Register Personal Internet Banking 2. Create your HSBC Internet Banking account 3. Select your accounts to be linked to HSBC Internet Banking Security Device for accessing Internet Banking will be delivered to you shortly after registration. PhoneBanking HSBC PhoneBanking Service (84 8) is convenient, reliable and one of the easiest ways to know your account information 24 hours a day, 7 days a week Through HSBC PhoneBanking, you will be able to: Check your card account balance and recent transactions Request ATM PIN of your Debit Card Change Phone PIN Our PhoneBanking Service Hotline at (84 8) is free and no registration is required HSBC ATMs or Techcombank ATMs: Besides withdrawing cash, you can check your available balance or print mini statements of your HSBC account(s) at the ATM. 4

5 Security Tips Steps To Keep Your Card Safe Sign your card on the signature panel as soon as you receive it Keep a note of your card number and file it in a safe place, separately from your card Keep your card in a secure place, and treat it as if it were cash Don't forget to take your card from the ATM after use or after purchase transactions Always complete the "total amount" on the sales slip with a currency sign before the number and don't leave space for extra figures Make sure your card is returned to you promptly after transactions Keep the copy of your sales slips and check them against your monthly statements Security of your PIN Never keep a record of your Personal Identification Number (PIN). Instead, memorize it Do not let anyone use your card and do not disclose your PIN to anyone Don't choose obvious numbers for your PIN, such as ID card number or date of birth For extra security, change your PIN regularly at any HSBC ATM Make sure your PIN is protected from view when you use an ATM or any other electronic payment terminals. If you think someone has seen or knows your PIN, change it immediately Lost or Stolen Protection If your card has been lost or stolen, or if your PIN is disclosed to a third party, please report the incident immediately by calling our 24/7 Customer Service Hotline at (84 8) If you are traveling overseas, please inform the nearest Visa centre as soon as possible. Please note that you are liable for all amounts debited to your Debit Card as a result of the unauthorized use of your card/pin until you report loss, theft or disclosure of your card or PIN. If your card/pin which has been reported lost or stolen is recovered, it must not be used again. 5

6 Understanding Your Monthly Card Statement You can track your purchases made on your Debit Card over the last 12 months by downloading your primary account e-statements via HSBC Internet Banking at Statement Date This is the date your monthly statement is generated. Balance The amount available for use after the transaction(s) is/are posted on your account*. Date The date when a transaction was posted on your primary card account. Details To provide details of all deposits, cash withdrawals and purchases made during the statement period. Withdrawals To list the transaction amount against each purchase, cash advance or fees charged*. Deposits To list the transaction amount against each cash deposit or cash credit*. *All transactions will be converted into Vietnam Dong (VND) based on the exchange rate set by VISA International Card Organization and HSBC on the post date. (84 8) DC0210-eUG