Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization s information security risks under explicit management control through the Information Security Management System. You will have full responsibility for all information security management (including network security, SCADA, firewall security, mobile device, laptops, servers, virus protection, penetration testing etc). This will include responsibility for overseeing the support delivered by the ICT suppliers this includes the remote support teams and onsite engineers for operational support and project teams. Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving issues and providing information about the systems. Working in close collaboration with the technical teams and/or with colleagues specialising in different areas, such as applications support, technical administration or applications to provide advice or training to users about information security matters. You will be responsible for 1 Security Analyst. As Information Security Leader you will: Be responsible for ensuring high quality information management security services to the user base of DCWW Be responsible for the development and delivery of the information management security roadmap for AMP5 In collaboration with the Service Delivery Leadership Team, contribute to the development and delivery of the BIS strategy in support of the corporate plan
Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services Ensure that incidents and problems are fully documented within the relevant reporting systems Coordinates the implementation of agreed remedies and preventative measures Provide high quality management information on customer service levels such other activities as may required to fulfil the objectives of the role Principal Accountabilities to provide leadership and strategic direction, ranging from planning and budgeting to motivational and promotional activities expounding the value of information security to liaise with and offers strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies to provide leadership and direction for a loose network of information security ambassadors distributed throughout the organization to lead the design, implementation, operation and maintenance of the Information Security Management System based on the ISO 27000 series standards, including certification against ISO27001 where applicable to lead or commission the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines, in conjunction with the Security Committee to lead the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations to lead or commissions suitable information security awareness, training and educational activities to lead or commissions information security risk assessments and controls selection activities to lead or commissions activities relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties to investigate and solving customers' problems, which may be complex or longstanding problems that have been passed on by the BIS Service Desk to handle customer complaints or any major incidents to analyse statistics or other data to determine the level of service BIS is providing to write reports analysing the service that BIS provides to visit users to provide a one-to-one service to meet with other managers to discuss possible improvements to the network and telemetry service
Skills Required Deliverables Reporting to be involved in staff recruitment and appraisals to train staff to deliver a high standard of customer service to keep ahead of developments in security environments by reading relevant journals, going to meetings and attending courses such other activities as may required to fulfil the objectives of the role Good knowledge of security products and services Broad knowledge and understanding of a complex applications and technology infrastructure. Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Have excellent relationship management skills Be able to work in a pressurised situation during incidents Service line activities (issues, risks, availability, capacity, reporting, resourcing, financials) on each area of security Project initiation documents defining high-level scope when required Business requirements document describing the project's objectives, when required Business cases defining the costs and benefits associated with requested changes when required Weekly reports will be produced showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies. Monthly reporting on security breaches and ongoing investigations Experience, Qualifications and Skills Assessment Description Method A I T Broad knowledge and understanding of a complex applications and technology infrastructure Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Be able to work in a pressurised situation during IT GOLD incidents Have excellent relationship management skills
Good knowledge of security products and services Demonstrated leadership and management skills. Keen attention to detail. Strong written and oral communication skills and an open communication style with the ability to ideas of new ways of working to improve business efficiency Strong customer service orientation Experience of working in a team-oriented, collaborative environment. Being able to develop information and provide it to others Key: A Assessed via application form I Assessed at interview T Assessed using psychometric / ability test Working Relationships Work closely with the BIS SLT to align activities and best practice Work closely with the Head of Business Assurance to align activities and best practice Work closely with external agencies (including Police, CPNI, WAG) to align activities Work closely with the solution architects to provide aligned roadmaps Work with business owners to understand requirements Work with the Project Sponsors to understand and document project objectives and scope. Work with delivery work streams to communicate business objectives and requirements, make decisions on delivery options and produce delivery costs and timescales. Work with other related programmes and programme support officers to understand and manage project dependencies. Work with project managers to plan analysis work and highlight risks and issues. Work with Business Sponsors to define accurate, meaningful and measurable business cases. Work with the business owners to define acceptance criteria. Competencies Achievement Motivation - The drive and energy to produce excellent results and to continually find ways of improving relationships, outputs and processes. Assessment Method A I T
Commercial Awareness - The understanding of the economics of business. The understanding of the business benefits and commercial realities, from both the organisation s and the customers perspectives. Communication skills The drive and ability to exchange appropriate information with relevant people at the right time. The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows. Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of DCWW with all contacts and stakeholders at all times. Creativity/innovation The ability to look at issues from a broad perspective, to come up with imaginative solutions, and to identify innovative alternatives to typical, unusual or difficult situations or problems. Critical Thinking - The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly. Decisiveness - The ability and readiness to make timely, practical and resource effective decisions, and to act on conclusions reached. Developing People The ability to set clear goals for others; to assign responsibility; to measure performance; and to seek and deliver feedback to achieve quality, timely results and enhanced individual performance. Environmental & Organisational Awareness - The awareness of economic, environmental, social and political factors, current and changing, likely to affect the job or the organisation. The ability to assess the impact of these factors on the job or the organisation and to overcome challenges and seize opportunities to optimise effectiveness. Influencing Skills - The ability to make a clear, persuasive presentation of ideas or facts, verbally or in writing; to convince others; to gain agreement or acceptance of proposals or views. Initiative - The ability to actively influence events rather than passively accept them. The ability to see opportunities and to act on them, to originate action. Interpersonal Sensitivity - The awareness of other people and the environment and one s own impact on these. The ability to get on with people in different situations and to work with others to achieve mutual goals. Judgement - The ability to evaluate people and situations and to reach logical, fair decisions. An unbiased, common sense approach Leadership The ability to understand the business needs and to translate these into a shared purpose, strategy and objectives and to motivate and inspire others to work towards these. The ability to gain the respect and commitment of others. Ownership and reliability The readiness to take responsibility for
projects or issues and to be accountable for their timely delivery and quality. The capacity and motivation to fulfil consistently any undertakings made. The habit of never letting people down, or promising what can't be done. Resource / Project Management The ability to establish an appropriate course of action, either for oneself or for others, and to manage all resources (to include people, budgets, contracts, systems and processes) effectively, in order to achieve an objective Self Development The ability to actively seek to understand one s own strengths and development areas and to work continually towards achieving one s potential. Teamwork The belief in the value of synergy; the drive and ability to work with others to achieve a common goal in an optimally effective way If you believe you have the skills and experience necessary to make a success of this role, please apply online by completing our application form at: http://www.dwrcymru.co.uk/index.asp (select Careers to take you to current vacancies) Closing date Monday 24 January 2011 at 12 noon Dwr Cymru Welsh Water is an Equal Opportunities Employer