Business Services Curriculum Framework Stage 6 List for implementation from 2002
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Business Services Curriculum Framework Stage 6 List Business Services Curriculum Framework Stage 6 List The principal resources for planning and implementing courses from the Business Services Curriculum Framework are the syllabus documents themselves and the endorsed components of the Business Services Training Package. Part A of the syllabus contains general advice about the Business Services Curriculum Framework and describes course structures and requirements, including work placement. For HSC accreditation the delivery of all courses in Business Services must comply with the structures and requirements described in Part A. Part B of the syllabus contains the text of the units of competency from the Business Services Training Package that comprise the AQF Certificate II in Business. Part B must be used in the delivery of 120 and 240 indicative hour HSC courses in Business Services. Units of competency included in extension courses should be accessed directly from the Business Services Training Package. The syllabus documentation for the Business Services Curriculum Framework also includes a Competency Record for recording assessment activities and student achievement of competency. The use of the Competency Record is recommended but is not mandatory. The syllabus support document contains materials and advice that is intended to assist teachers and trainers in the delivery of courses within the framework and in the assessment of student competency. Industry Curriculum Framework Documentation Syllabus Part A Course Structures and Requirements Syllabus Part B Units of Competency and HSC Requirements Competency Record Support Document List The Board has also developed the Stage 6 Industry Curriculum Frameworks Support Document for Students with Special Education Needs. Parts A and B of the syllabus are available in hard copy from the Board of Studies and may also be accessed on the Board s website (http://www.boardofstudies.nsw.edu.au). The Competency Record, the support documents and the resource list may be accessed through the website. Below is a list of training package materials and additional resources that may be suitable for supporting the implementation of the framework. Care should be taken in the use of resources that are not designed to address the Business Services Training Package. The resource list is a starting point for teachers and is not a definitive list of resources for delivering the Business Services Curriculum Framework. 3
Business Services Curriculum Framework Stage 6 List Training Package Endorsed Components National Business Services Training Package BSB01. The endorsed components of the Business Services Training Package are Australian National Training Authority (ANTA). ANTA copyright conditions allow teachers and trainers to copy materials for use within their own training organisation or a workplace where training is being conducted. The exact text of ANTA copyright conditions is reproduced in the front of Parts A and B of the syllabus. The units of competency from the training package of the 240-hour course from Certificate II and III in Business are reproduced in Part B of the syllabus. The units of competency from Certificate III in Business that are included in Business Services - Extension Courses should be accessed directly from the Business Services Training Package. Both the competency standards and the qualifications and assessment guidelines are available via the National Training Information System (NTIS) website http://www.ntis.gov.au They are also available from Australian Training Products GPO Box 5347BB Melbourne Victoria 3001 PH (03) 9630 9836 http://www.atpl.net.au 4
Business Services Curriculum Framework Stage 6 List Training Package Support Materials Australian National Training Authority, Training Package s for VET in Schools: An Approach to Delivery and Assessment in Administration, Curriculum Corporation, Carlton South, 1999. ISBN 1 86366 449 1 This resource was developed in consultation with industry and with school and TAFE systems and Boards of Studies across Australia. It has been distributed to all secondary schools. It contains information relevant to the delivery and assessment for Certificate II in Business, case studies on the establishment and use of realistic business environments and a number of sample learning resources, which may also be used or adapted as integrated assessment tasks and as exemplars for developing other resources and activities. The resource is available from Curriculum Corporation PO Box 177 Carlton South, Victoria 3053 Phone (03) 9207 9600 Fax (03) 9639 1616 It can also be accessed via the Curriculum Corporation VET in Schools website at http://www.curriculum.edu.au/vetis Note that the other resources in this series, particularly those for Tourism and Information Technology also provide material that can be adapted for use in the delivery and assessment of courses in Business Services. These have also been distributed to all secondary schools. Developing Business Skills, Aspire Training and Consulting Level 11 10 Queens Road Melbourne Phone: 1300 134 099 Developed in 2002, training material to match the new Business Services Training Package. Titled Developing Business Skills, there are different resources for AQF levels 1 to 4. Suitable for VET in Schools delivery. User friendly with a range of activities and assessments. 5
Business Services Curriculum Framework Stage 6 List Training Package Support Materials Australian National Training Authority, Training Package s for VET in Schools: An Approach to Delivery and Assessment in Tourism 1, Curriculum Corporation, Carlton South, 1999. ISBN 1 86366 449 1 Australian National Training Authority, Training Package s for VET in Schools: An Approach to Delivery and Assessment in Tourism 2, Curriculum Corporation, Carlton South, 1999. ISBN 1 86366 467 X These resources support the Tourism Training Package (THT98). They include resources and activities that address Tourism units of competency related to workplace communications, occupational health and safety, clerical procedures, telephone techniques, keyboarding, the use of computer software and document production. Distributed to all secondary schools and available from the Curriculum Corporation and via the Curriculum Corporation website. Australian National Training Authority, Training Package s for VET in Schools: An Approach to Delivery and Assessment in Tourism 3, Curriculum Corporation, Carlton South, 1999. ISBN 1 86366 468 8 Australian National Training Authority, Training Package s for VET in Schools: An Approach to Delivery and Assessment in Information Technology Client Support, Curriculum Corporation, Carlton South, 1999. ISBN 1 86366 451 3 This resource supports the Information Technology Client Support Training Package (ICA98). It includes resources and activities that address Information Technology units of competency related to the use of computer software and document production. Distributed to all secondary schools and available from the Curriculum Corporation and via the Curriculum Corporation website. 6
Business Services Curriculum Framework Stage 6 List Other Teaching and Learning Materials NSW Department of Education and Training. Industry Curriculum Frameworks Information Package Vocational Education in the New HSC, Vocational Programs for Schools Unit, NSW Department of Education and Training, 1999. ISBN 0 7313 8874 7 The Industry Curriculum Frameworks Information Package (ICFIP) is the implementation guide for schools implementing courses within industry curriculum frameworks. It provides information on teacher qualification and resource requirements and quality assurance checklists. The ICFIP has been distributed to all schools and TAFE campuses and is available to NSW Government schools from: Vocational Programs for Schools Unit (VPSU), NSW Department of Education and Training, Level 16, 1 Oxford Street, Darlinghurst, NSW, 2010. Telephone 9244 5061 Catholic and Independent schools should contact their Catholic Education Office or the Association of Independent Schools NSW. NSW Department of Education and Training, Catholic Education Commission NSW, and Association of Independent Schools NSW, Part-time Traineeships in NSW Schools, 2000, Vocational Programs for Schools Unit, NSW Department of Education and Training, 1999. ISBN 0 7313 8875 5 Part-time Traineeships in NSW Schools, 2000, contains the guidelines and operational procedures for the implementation of part-time traineeships for students undertaking VET courses. It also includes reference and support materials. This resource has been distributed to all NSW schools and is available from the VPSU. 7
Business Services Curriculum Framework Stage 6 List Other Teaching and Learning Materials NSW Department of Education and Training, Catholic Education Commission NSW, and Association of Independent Schools NSW, Course Handbook TAFE- Delivered Vocational HSC Courses for Schools 2000, Vocational Programs for Schools Unit, NSW Department of Education and Training, 1999. ISSN 1440 7906 NSW Department of Education and Training, Curriculum Support Newsletters - New HSC Supplements for VET in Schools NSW Department of Education and Training, Open Training and Education Network (OTEN)/Distance Education, Various Learning Materials This handbook details TAFE delivery of courses within industry curriculum frameworks and other TAFEdelivered Board developed and content endorsed HSC VET courses. It has been distributed to all NSW schools and TAFE campuses and is available from the VPSU. Available via the New HSC website http://www.newhsc.schools.nsw.edu.au/ These resources were developed to address the previous Administration Training Package but will support the distance education delivery of courses within the Business Services Curriculum Framework. They are available free of charge to Distance Education Centres and for distance delivery through TAFE NSW. The resources may also be adapted for classroom and/or workplace delivery and may be purchased by NSW Government schools and TAFE colleges from: OTEN-DE Locked Bag 2014 Strathfield NSW 2135 Phone 9715 8222 Fax 9715 8174 Consult the OTEN-DE VET for Schools Learning Materials Catalogue for details National Administration Training Package, National Code BSA97 Australian National Training Authority and Admin Training Company, Administration Training Package Book 1 - Administration Competency Standards, Australian National Training Authority, 1997. The endorsed components of the Administration Training Package are Australian National Training Authority (ANTA). ANTA copyright conditions allow teachers and trainers to copy materials for use within their own training organisation or a workplace where training is being conducted. The exact text of ANTA copyright conditions is reproduced in the front of Parts A and B of the syllabus. 8
Business Services Curriculum Framework Stage 6 List Other Teaching and Learning Materials Australian National Training Authority and Admin Training Company, Administration Training Package Book 2 Guidelines for Assessment, for Qualifications, Australian National Training Authority, 1997. The units of competency from the training package for Certificate II Business are reproduced in Part B of the syllabus. The units of competency from Certificate III in Business Services that are included in Business Services Extension Courses should be accessed directly from the Business Services Training Package. Both the competency standards and the qualifications and assessment guidelines are available via the National Training Information System (NTIS) website http://www.ntis.gov.au They are also available from Australian Training Products GPO Box 5347BB Melbourne Victoria 3001 PH (03) 9630 9836 http://www.atpl.net.au National Office Skills Modules, Australian Training Products, Melbourne. It is essential that teachers consult the units of competency directly when selecting material from modules and their associated learning guides for use as teaching resources. Earlier versions of these modules were included in the syllabus for the former Office Skills CEC. Available from Australian Training Products. National Office Skills Modules, Self-study learning guides, Australian Training Products, Melbourne. It is essential that teachers consult the units of competency directly when selecting material from modules and their associated learning guides for use as teaching resources. Earlier versions of these guides were distributed to teachers of the former Office Skills CEC. Available from Australian Training Products 9
Business Services Curriculum Framework Stage 6 List Other Teaching and Learning Materials TAFE NSW, Office Skills Modules. It is essential that teachers consult the units of competency directly when selecting material from modules for use as teaching resources. Available to TAFE teachers through their teaching section and the TAFE Course Information System. Also available from the New South Wales Curriculum Clearinghouse. The Clearinghouse is a service provided by TAFE NSW on behalf of the Department of Education and Training. The purpose of the Clearinghouse is to make NSW Crown Copyright accredited courses, module descriptors and a range of curriculum and training products available to the public. Further inquiries can be made through the Clearinghouse Coordinator on 9217 3467. National Office Skills Testing and Assignment Materials, Barton Institute of TAFE, Victoria 1996. Australian Government Publishing Service, Australian Government Style Manual for Authors, Editors and Printers, 6th edition, Wiley and Sons, Australia. 2002. Macquarie Dictionary, 3rd edition, Macquarie Library, 1997. ISBN 0 949 737 89 6 Standards Australia, Australian typing standards: AS 2708-2001 Keyboarding speed tests AS 3549-1989 Production typing tests The standards may be purchased via the Standards Australia website http://www.standards.com.au/ This series of booklets relate to the National Office Skills Modules. It is essential that teachers consult the units of competency directly when selecting material from these booklets for use as teaching and assessment resources. Lists proofreading symbols. Lists proofreading symbols (page 2494) AS 2708-2001 Keyboarding speed tests Sets out conditions for setting, administering and marking standard tests of typing skills and accuracy, a sample test and format for a statement of achievement. Note that the standard does not specify particular typing speeds but specifies accuracy of 98%. AS 3549-1989 Production typing tests Refers to testing at more advanced skill levels and provides proofreading symbols. Note that neither the Business Services Training Package nor the syllabus specifies particular typing speeds for the achievement of competence. Employers do specify speed and accuracy requirements for some clerical administrative jobs. Note that the Australian Typing Standards are currently under review and will be replaced by new standards that more accurately reflect current technology. 10
Business Services Curriculum Framework Stage 6 List Other Teaching and Learning Materials The Australian Network of Practice Firms, various booklets and pamphlets NSW Department of Education and Training, Business Services (Administration) Communication Skills Package, Access Publications, Access Educational Services Division, TAFE NSW. Available from Australian Network of Practice Firms Canberra Institute of Technology GPO Box 826 Canberra ACT 2601 Phone 02 6207 3334 Fax 02 6207 3338 Includes resources that may be used both for the delivery of communications units of competency and for the development of communication skills required across all units of competency. Available from Access Educational Services Division (TAFE NSW) 68 South Street Granville 2142 11
Business Services Curriculum Framework Stage 6 List Textbooks Kerr, N & Yates, B, Developing Office Skills, 4th edition, Longman, South Melbourne, 1999 ISBN 0 7339 0911 6 Kerr, N & Yates, B, Developing Office Skills Workbook, 4th edition, Longman, South Melbourne, 1999 ISBN 0 7339 0911 6 Horsefall, M, Office Skills: A Practical Approach, McGraw-Hill, Sydney, 1998 ISBN 0 0747 0348 X Horsefall, M, Workbook to Accompany Office Skills A Practical Approach McGraw-Hill, Sydney, 1997 ISBN 0 0747 0349 8 Elkner, B & Craig J, Administrative Procedures, 2nd edition, Nelson, South Melbourne, 1993 ISBN 0 1700 8784 0 Various commercial typing/keyboarding manuals Radford, T, Standards Tests for the 90s, Pitman ISBN 0 7299 0716 1 Covers material from Certificates II and III Includes documents and stationery Addresses National Office Skills modules, not units of competency Addresses National Office Skills modules, not units of competency May need to be supplemented by more recent material. Teachers should assess available typing/keyboarding manuals themselves for currency and relevance to software. Written for AS 2708-1991 Typing speed tests 12
Business Services Curriculum Framework Stage 6 List Software Office Suites Microsoft Office, Lotus Smart Suite and Perfect Office Microsoft Word, WordPerfect, WordPro Microsoft Excel, Lotus 123 Filemaker Pro, Microsoft Access Microsoft PowerPoint, Lotus Freelance, Corel Show TypeQuick, Mavis Beacon Netscape Navigator, Internet Explorer Ensure that software is applicable to a real office environment and that recent versions are used. Packages listed below are examples only. Any commercially used office package may be used. Individual applications are listed below. Word processing packages Spreadsheet packages Database packages Presentation packages Typing tutorials Internet browsers 13
Business Services Curriculum Framework Stage 6 List Websites Board of Studies http://www.boardofstudies.nsw.edu.au Australian National Training Authority http://www.anta.gov.au ANTA National Training Information System http://www.ntis.gov.au NSW Board of Vocational Education and Training (BVET) http://www.bvet.nsw.gov.au/ NSW Vocational Education and Training Accreditation Board http://www.det.nsw.edu.au/vetab/ Curriculum Corporation VET in Schools website http://www.curriculum.edu.au/vetis Australian Training Products (formerly ACTRAC Products) http://www.atpl.net.au New HSC http://www.newhsc.schools.nsw.edu.au/ NSW Department of Education and Training http://www.det.nsw.edu.au/ The Board of Studies website allows you to download the syllabus (Parts A and B), the competency record, the sample HSC Examination and this support document. It also provides access to the ACE Manual, Board of Studies announcements and Official Notices and other Board of Studies publications. The ANTA website provides information on a range of current VET issues, developments, events, publications, training packages and contacts in the VET sector. The National Training Information Service (NTIS) is the authorised database on vocational education and training in Australia. It contains detailed information on courses, qualifications, training packages, competency standards and training organisations. It also contains many useful links including to state VET agencies. Information on apprenticeships and traineeships, registration and accreditation, and training providers. VETAB is responsible for the accreditation of VET courses and registration of training organisations in NSW. Information on registration, accreditation and other aspects of VET. This site provides resources to assist in the implementation of training packages for VET in Schools programs. It includes general information, professional development, assessment materials, implementation guidelines and links to a range of resources. Each industry area site provides specialist details on implementation, assessment, support materials and resources. This site provides a catalogue of products relating to endorsed and non-endorsed training packages, curriculum and resources published by Australian Training Products (formerly ACTRAC Products). The catalogue is organised into industry/itab categories. Professional development for the new HSC. Includes access to curriculum support, newsletters, HSC supplements for VET in schools and case studies of supporting VET in schools through organisation and timetabling. DET main site. Information on, and links to, all sections of the department. 14
Business Services Curriculum Framework Stage 6 List Websites TAFE NSW http://www.tafensw.edu.au/ TAFE NSW Learning Gateway http://www.lg.tafensw.edu.au TAFE NSW. Courses, institutes, campuses, publications, student information, links. Connects to TAFE Educational Services Divisions, resource materials and other links related to industry areas. http://www.tafensw.edu.au/library/studylinks/ TAFE sub-site with links to educational sites in specific VET areas. DET Network for Education (School Education) http://www.dse.nsw.edu.au Association of Independent Schools http://www.studentnet.edu.au/vet/ EdNA Education Network Australia http://www.edna.edu.au Vocational Education Community Online http://www.veco.ash.org.au/ The Enterprise and Career Education Foundation http://www.ecef.com.au/ Department of Education, Training and Youth Affairs (DETYA) http://www.detya.gov.au Australian Council of Trade Unions Educational Worksite http://www.worksite.actu.asn.au Curriculum Corporation (OZJAC) http://www.curriculum.edu.au/ DET schools site. AIS NSW VET site. The EdNA site provides a huge range of educational information and links to other educational sites. It contains information on schools, VET, adult and community education and higher education including VET/TAFE courses, university courses and scholarships. Funded by all Australian governments. This site is for anyone involved in VET in schools. It includes a resource library, tools and a number of chat lines and discussion rooms. The site is a project of the Australian Student Traineeship Foundation and Aussie School House. ECEF website. Includes publications, program details and links. The site provides information about Commonwealth Government education, training and youth affairs services and policies in Australia. Includes information on traineeships and apprenticeships. ACTU Worksite is a site for students and teachers providing information about Australian industry, work issues, information on training and careers, information about unions and government bodies and links to other sites. OZJAC is a computer program, available by subscription, which brings together information on all accredited courses in Australia, links courses to jobs, and jobs to industry, with explanations of new concepts used in education, training and the labour market. 15
Business Services Curriculum Framework Stage 6 List Websites National Centre for Vocational Education Research http://www.ncver.edu.au Framing the Future http://www.tafe.sa.edu.au/institutes/ para/ftf/home.htm Australian Council for Educational Research http://www.acer.edu.au http://www.detya.gov.au/jobguideonline http://www.jobsearch.gov.au WorkCover NSW. http://www.workcover.nsw.gov.au National Health and Occupational Safety Commission http://www.nohsc.gov.au/ Accident Investigation Occupational Health & Safety consultants www.ohs.com.au Business Services Training (BST) http://www.bsitab.org The Admin Training Company http://www.adtc.com.au The Clerical s Data Base http://ciips.ee.uwa.edu.au/~bruce/clerical/ index.html Australian Legal Information Institute http://www.austlii.edu.au Includes a database of research projects in vocational education, reports and articles. This website is the main communication channel for Framing the Future, a staff development initiative of the Australian National Training Authority. It supports people in the Australian VET sector who are involved in implementing the National Training Framework. ACER is a national body, which undertakes research to inform educational policy and practice. Includes information on current research, publications and test programs. This is the online version of the DETYA Job Guide. It contains details of 600 occupations, and information on career choice and job seeking. Lists actual job vacancies around Australia. Also provides information on wages and conditions and employment services. Includes Occupational Health and Safety Regulations and Workcover Publications. National legislation and information with respect to occupational health and safety. This website provides a comprehensive list of publications and contacts for occupational health and safety including links to all relevant government sites. BST is the national Industry Training Advisory Body for the Business Services industry. The Admin Training Company is the developer of the Administration Training Package and publisher of various training package support materials. This website includes articles, information on traineeships, a publications catalogue and user guide for the Business Admin for Schools. This is a database of training material in the Business Services/Clerical Administrative area. Information is included about books, videos, and other material and their distributors. Access to legislation and regulations. 16