Advanced Installation & Reference Guide for OneTouch DataLink Data Management System and OneTouch DataLink Web
Copyright 2010 LifeScan Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into any language or computer language, in any form, or by any means: electronic, mechanical, magnetic, optical, or otherwise, without the prior written permission of LifeScan, Inc, 1000 Gibraltar Drive, Milpitas, California, 95035, United States of America. Disclaimer LifeScan reserves the right to change its products and services at any time to incorporate the latest technological developments. This guide is subject to change without notice. Trademarks OneTouch, DataLink, SureStep, SureStepFlexx, SureStepPro, and MeterLink are registered trademarks of LifeScan, Inc. Microsoft, Windows, Windows Server, and SQL Server are registered trademarks of Microsoft Corporation. Citrix, Program Neighborhood are registered trademarks and Citrix XenApp, Citrix Presentation Server are trademarks of Citrix Systems Inc. Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems Incorporated.
Contents Preface.......................................................... 7 Chapter 1. Technology Overview..................................... 9 OneTouch DataLink Advanced Installation Overview...................... 9 Key Technologies..................................................... 10 Thin Client/Server Technology....................................... 10 Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0............... 11 Terminal Services: Windows Terminal Server............................ 11 Internet Information Services (IIS).................................... 11 SQL Server...................................................... 11 OneTouch DataLink Web Functionality............................. 12 Multi-user Environment............................................ 13 Accounts, Users, and Sessions........................................ 14 Server Configurations.............................................. 16 Meter Connectivity................................................ 17 Glossary............................................................ 18 Chapter 2. Installation of OneTouch DataLink Web for Use with Terminal Services........................................19 Getting Started...................................................... 19 Verify System Requirements......................................... 19 Verify Installed Components......................................... 19 Setup a LifeScan Account........................................... 19 Required Materials................................................ 20 Configure Terminal Services............................................ 20 Enable Terminal Services............................................ 20 Enable Client Printer Redirection..................................... 22 Configure Internet Information Services (IIS).............................. 23 Install OneTouch DataLink Data Management System v3.4................ 24 Ensure SQL Server Is Running Properly................................. 25 Determine Number of Computers.................................... 25 Publishing the OneTouch DataLink Workstation Application.............. 25 Install Application Services............................................. 29 Create the Connectivity Account..................................... 29 Create Point-of-Care User Accounts................................... 32 Install the OneTouch DataLink Web Logon Page........................ 33 Copy Files by Using Web.bat......................................... 34 Configure IIS...................................................... 34 3
Chapter 3. Installation of OneTouch DataLink Web for Use with Citrix. 37 Getting Started...................................................... 37 Verify System Requirements......................................... 37 Verify Installed Components......................................... 37 Setup a LifeScan Account........................................... 38 Required Materials................................................ 38 Enable Client Printer Redirection........................................ 38 Configure Internet Information Services (IIS).............................. 39 Install OneTouch DataLink Data Management System v3.4................ 41 Ensure SQL Server is Running Properly................................. 41 Determine Number of Computers.................................... 42 Install Application Services............................................. 42 Create the Connectivity Account..................................... 42 Create Point-of-Care User Accounts................................... 44 Install the OneTouch DataLink Web Logon Page........................ 46 Copy Files by Using Web.bat......................................... 47 Configure IIS...................................................... 47 Publishing the OneTouch DataLink Workstation Application.............. 49 Creating Client-side Connection to the Workstation Application.............. 57 Publishing the Connectivity Desktop..................................... 60 Creating Client-side Connection to the Connectivity Desktop................. 65 Chapter 4. Multiple MeterLink Instances and Time Zone Support........ 71 Multiple MeterLink Instances on a Server................................ 71 Verify System Requirements......................................... 71 Verify Installed Components......................................... 71 Creating a Replicated Connectivity Account............................... 72 Create Another Instance of MeterLink.................................. 73 Configure the Instance of MeterLink................................... 74 MeterLink on Multiple Servers for Multiple Time Zone Support............. 75 Verify System Requirements......................................... 75 Install MeterLink Only............................................... 75 Chapter 5. Licensing.............................................. 77 OneTouch DataLink Sync............................................ 78 Microsoft Windows Server 2003/2003 R2/2008/2008 R2................... 78 Microsoft SQL Server 2005, 2008, 2008 R2, or 2008 R2 Express and Client Access Licenses (CALs)............................................ 79 Citrix XenApp (formerly Citrix Presentation Server )..................... 79 4
Chapter 6. Using OneTouch DataLink Web......................... 81 How Using OneTouch DataLink Web is Different........................ 81 Logging on via Browser............................................... 82 Logging on using TS Web Access (2008)/Remote Desktop Web Access (2008 R2).. 83 Logging on Using Citrix Program Neighborhood........................ 84 Starting and Using OneTouch DataLink Web........................... 86 Connecting as Connectivity Administrator............................. 86 Connecting as a Point-of-Care User................................... 88 Understanding Multi-User Issues........................................ 90 Printing............................................................. 90 Regional Settings..................................................... 90 Installing OneTouch DataLink Sync................................... 91 Installing OneTouch DataLink Sync on Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2...................... 93 Appendix A. Frequently Asked Questions (FAQ)........................ 97 5
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Preface The purpose of this document is to help guide experienced IT professionals in successfully installing and configuring OneTouch DataLink Data Management System v3.4 for use in a client/server network environment. Many of the prerequisites required for such an installation are already covered in the Installation section of the OneTouch DataLink System Administrator's Guide, which is frequently referenced in the text that follows. The steps required for installation will vary somewhat depending on the specific needs and configuration of your organization, so please review the information carefully to ensure that you complete the steps necessary for your installation. This guide also provides an overview of the following topics: Definition and use of the OneTouch DataLink Web Licensing requirements for server and clients Configuring Terminal Services and Internet Information Services for providing client/ server functionality to the OneTouch DataLink Data Management System v3.4 over a network and based from a server running Microsoft Windows Server 2003, 2003 R2, 2008, or 2008 R2. Using a separate Web server with the OneTouch DataLink Data Management System v3.4 Using Citrix products to publish various applications belonging to the OneTouch DataLink Data Management System v3.4 for use over a network in a client/server environment It is assumed that the reader is familiar with Microsoft Windows Server operating systems, Terminal Services, Internet Information Services (IIS), SQL Server and Citrix products (if used). 7
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CHAPTER 1 Technology Overview OneTouch DataLink Advanced Installation Overview This guide describes how to install and configure the OneTouch DataLink Data Management System v3.4 in a networked client/server environment. The goal is to provide the following functionality not available with the installation configurations covered in the OneTouch DataLink System Administrator s Guide: Rapid, centralized deployment and administration of OneTouch DataLink connectivity solutions in a client/server environment Full-screen, high-color, low-bandwidth access to the OneTouch DataLink Data Management System for any number of users from any location on virtually any Windows based computing device (with automatic reconnects) Microsoft Windows Server 2003, 2003 R2, 2008, and 2008 R2 technologies (eg, 128-Bit Encryption, Group Policy, Smart Card Sign-On, etc.) enhanced security and assist with HIPAA compliance Accessibility to all printers installed on the client - including local and networked printers Virtual channels allow data (ie, files) to be moved between clients and server, and each user's view from the server running OneTouch DataLink components is independent of any other user's view This additional functionality added to the OneTouch DataLink Data Management System v3.4 is referred to as OneTouch DataLink Web. This chapter presents a brief overview of the key technologies utilized in this guide: Windows Server 2003/2003 R2 Windows Server 2008/2008 R2 Citrix Presentation Server 4.5 and Citrix XenApp 5.0 Terminal Server (Terminal Services) Internet Information Server (Web Services) Remote Desktop Web Connection Internet Explorer Chapter 1: Technology Overview 9
Key Technologies Thin Client/Server Technology Thin client/server architecture refers to a strategy whereby simple, inexpensive computers are used to run applications that reside on a server. The client computer performs little or no data processing; the server does the processing instead. The use of thin client/server technology offers a number of potential benefits, including a reduction in costs for acquiring and maintaining sophisticated client workstations, installation and updating of applications in a single location (on the server only), and improved security. By using thin client/server technology, true local/remote transparency can be provided which means being able to access your information from virtually any client, either from the internet or through your organization s intranet. 10 Chapter 1: Technology Overview
Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0 Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0 are application delivery systems which enable applications installed on a server to be published to a group of client users on a network. Client users that are members of the group can access published applications from their local computer using Citrix Program Neighborhood. Once started, such applications appear to them as if running on their local computer, though these applications actually run on the server. Citrix Presentation Server 4.5 runs on servers using the Microsoft Windows Server 2003 and 2003 R2 operating system, Citrix XenApp 5.0 runs on servers using the Window Server 2008 operating systems, and Citrix XenApp 6.0 runs of servers using the Windows Server 2008 R2 operating system. All utilize some parts of Terminal Services, which is part of the Windows Server operating systems. Terminal Services: Windows Terminal Server The Terminal Server component of Windows Server 2003, 2003 R2, 2008, and 2008 R2 allows a user to access applications or data stored on a remote computer - in this case, the OneTouch DataLink Data Management System v3.4 - over a network. Terminal Services is one of the underlying technologies which enables Remote Desktop and Remote Assistance functionality. Remote Desktop provides a way to log on to Terminal Services over a network by using thin client technology in order to access an application or a Windows desktop that runs on the Terminal Server. Internet Information Services (IIS) Internet Information Services (IIS) is web server software that provides the web application infrastructure for all versions of Window Server 2003, 2003 R2, 2008, and 2008 R2. To make it easy to start a Terminal Services session, web pages can use an ActiveX control to provide access to a Remote Desktop Connection. In Windows Server 2008 R2, Terminal Services has been renamed Remote Desktop Services. The remainder of this document will refer to both as simply Terminal Services. SQL Server Microsoft SQL Server 2005, 2008, and 2008 R2 are fully featured database servers which allow multiple users or devices to store, access, and update structured data in multiple databases. Microsoft SQL Server 2008 R2 Express has fewer features then the full version (Microsoft SQL Server 2008 R2), but provides enough functionality and capacity for smaller installations (contact Microsoft for more information). Any one of these database servers can provide the persistent data storage infrastructure for the OneTouch DataLink Data Management System. SQL Server is not installed with the OneTouch DataLink Data Management System v3.4, so an installation of SQL Server should be made available before installing OneTouch DataLink (see the sections System Settings for Running OneTouch DataLink and SQL Chapter 1: Technology Overview 11
Server Settings for Running OneTouch DataLink in the OneTouch DataLink System Administrator's Guide for details regarding SQL Server requirements and configuration). OneTouch DataLink Web Functionality By following the instructions in this guide, the functionality of OneTouch DataLink Data Management System v3.4 can be extended to support the following features: Operation from any Internet Explorer browser via the OneTouch DataLink Web site, with automatic installation of required ActiveX control Remote Desktop access to programs running on an application server Simultaneous access to the OneTouch DataLink Workstation application for multiple point-of-care operations, via Terminal Services or Citrix Presentation Server 4.5 or Citrix XenApp 5.0/6.0 Start/Stop and connectivity administration from a single Connectivity Account; the OneTouch DataLink System runs while the account is logged on Distribution of OneTouch DataLink Sync over the Web from the OneTouch DataLink Web site Windows Server 2003, 2003 R2, 2008, and 2008 R2 hosting for centralized IT department management. The OneTouch DataLink Data Management System v3.4 can be separated by function into separate computers as required. IT department intervention is not required to start, stop, or manage daily details of the OneTouch DataLink system. 12 Chapter 1: Technology Overview
Multi-user Environment The instructions in this document extend the functionality of the OneTouch DataLink Data Management System v3.4 by allowing multiple users to access the system simultaneously. The OneTouch DataLink system is started and stopped, and meter connectivity is managed, from a single Connectivity Account. Multiple point-of-care users can use the OneTouch DataLink Workstation application simultaneously. Chapter 1: Technology Overview 13
Accounts, Users, and Sessions Two account types are used by OneTouch DataLink Web: A single Connectivity Account for starting/stopping OneTouch DataLink Data Management System v3.4 and for managing meter connectivity Point-of-Care Accounts for multi-user access to the OneTouch DataLink Workstation application Connectivity Account (one) The Connectivity Account is a single-user account allowing a Terminal Services Remote Desktop logon to the application server hosting the OneTouch DataLink system via the OneTouch DataLink Web logon page. A user (eg, a point-of-care coordinator) uses this account to start up and shut down the OneTouch DataLink Data Management System v3.4 and to manage meter connectivity. To start the OneTouch DataLink system, a user must log on to the Connectivity Account. To keep the OneTouch DataLink system running, this account must remain logged on. Once the OneTouch DataLink system is running, the user is prevented from logging off. The user may disconnect from the Remote Desktop session, which will leave the account logged on and the OneTouch DataLink system running. To shutdown the OneTouch DataLink system, a user must log on to the Connectivity Account and shut down MeterLink, Results Processing, and the Activity and Error Logging applications. Terminal Services on the Application Sever will normally allow only one user at a time for this account, so its session switches to the last user who logs on to it using Remote Desktop, causing the previous user to be disconnected. Point-of-Care Accounts (many) The Point-of-Care Accounts are user accounts allowing Terminal Services Remote Desktop use via the OneTouch DataLink Web logon page or using the Citrix Program Neighborhood. A user (eg, a nurse) employs this type of account to manage the OneTouch DataLink Data Management System v3.4 and to generate and print reports. Multiple users of this type may be logged on simultaneously, but usually only the OneTouch DataLink Workstation application can be run. Exiting the program or disconnecting from the session terminates the session. Every logon gets a new session. The number of simultaneous users is dependent on licensing. (See Chapter 5, Licensing for more information.) 14 Chapter 1: Technology Overview
The accounts support three types of OneTouch DataLink users: Connectivity User Responsible for starting and stopping the OneTouch DataLink system and managing the meter connections. Uses the Connectivity Account to accomplish these tasks. Management user Responsible for managing OneTouch DataLink items (ie, operators, meters, test strips, reagents, etc.), generating reports, performing backups, and creating archives. Uses the OneTouch DataLink Workstation application from either account type. Point-of-Care User Responsible for generating reports and possibly managing some OneTouch DataLink items. Uses a Point-of-Care Account to use the OneTouch DataLink Workstation application. Chapter 1: Technology Overview 15
A session is created when a user logs on to an account using a Terminal Services Remote Desktop connection, or via Citrix. The Connectivity Account maintains its connection and continues running until the OneTouch DataLink software is shut down and the user logs off. A Point-of-Care Account session ends when the user disconnects or logs off. The actual names of the accounts and their passwords are determined by the system administrator. The Suggested name for the Connectivity Account is DataLinkConnectivity. For clarity, the instructions that follow make all accounts local. This makes sense, as these accounts access programs that can be run only from the OneTouch DataLink Web Application Server and have no larger context. However, it is possible to create the accounts as domain accounts. Consult your IT department for more information. Server Configurations The OneTouch DataLink Web system can be run on a single computer or configured to run on multiple computers. It is recommended that the entire OneTouch DataLink Web system be installed on a single computer. While complex configurations using multiple computers and domain accounts are possible, concerns regarding user permissions and account conflicts make them more difficult to create. Consult your IT department for more information. The Installation section of the OneTouch DataLink System Administrator's Guide contains all the information required for installing the OneTouch DataLink Data Management System v3.4 on one or more servers. It is strongly recommended that this guide be utilized when deciding what server arrangement to use, and when installing the OneTouch DataLink v3.4 software on these servers. 16 Chapter 1: Technology Overview
Meter Connectivity Administration of meter connectivity is performed only from the Connectivity Account. Within the OneTouch DataLink System, the MeterLink program manages connectivity to the meters. These meters can be SureStep Pro bedside units or SureStep Flexx meters. Connections to meters for download of configuration information or upload of test results can be accomplished via several different pathways: Modem communications through Serial Server/Client(s), through Terminal Server(s), or directly to the Application Server Wired communications to network devices such as Serial Server/Clients(s) or PC(s) running OneTouch DataLink Sync Wireless communications via an 802.11 b/g access point using the OneTouch DataLink Wireless Unit Direct connection to the Application Server Chapter 1: Technology Overview 17
Glossary Citrix Presentation Server 4.5 Citrix Presentation Server 4.5 provides application delivery infrastructure over a network. This allows an application to be installed and managed on a centralized server, and then accessed by numerous remote client computers. Citrix XenApp 5.0 Citrix XenApp 5.0 is a newer version with support for Windows Server 2008 which provides application delivery infrastructure over a network. Citrix XenApp 6.0 Citrix XenApp 6.0 is a newest version with support for Windows Server 2008 R2 which provides application delivery infrastructure over a network. Citrix Program Neighborhood An application installed on client computers. The Citrix Program Neighborhood is used to access all applications published on a server running Citrix Presentation Server 4.5 or Citrix XenApp 5.0. Citrix Online Plug-In An application installed on client computers. The Citrix Online Plug-In is used to access all applications published on a server running Citrix XenApp 6.0. Microsoft Windows Server 2003, 2003 R2, 2008, and 2008 R2 Windows Server 2003, 2003 R2, 2008, and 2008 R2 are each multipurpose operating systems offering reliable and secure Terminal Services. These operating systems are supported for OneTouch DataLink Web installation. Remote Desktop Connection Remote Desktop Connection allows client computers to connect to a server running Microsoft Terminal Services to access files and applications on the server. Virtual Private Network A virtual private network, or VPN, provides the ability to secure connectivity from the public Internet to a local intranet. 18 Chapter 1: Technology Overview
CHAPTER 2 Installation of OneTouch DataLink Web for Use with Terminal Services This chapter describes requirements and procedures related to the installation of OneTouch DataLink Web for use with Terminal Services. Before you begin, read and understand the Installation section of the OneTouch DataLink System Administrator s Guide. The following pages describe how to configure Terminal Services and Internet Information Servers (IIS) version 6.0 or later for running OneTouch DataLink Web on Microsoft Windows Server operating systems. Please see http://www.microsoft.com and the Windows Server operating system for more detailed information. STEP 1. Getting Started Verify System Requirements Verify that the intended computer(s) meet the system requirements for OneTouch DataLink Web, which are the same requirements as those for Windows Server (2003, 2003 R2, 2008, or 2008 R2). Verify Installed Components To install OneTouch DataLink Web, the following components must be installed on the host server: Terminal Services The following must be present within the organization s network infrastructure: Internet Information Services 6.0 or later SQL Server 2005, 2008, 2008 R2, or 2008 R2 Express Setup a LifeScan Account Before installing OneTouch DataLink Web, LifeScan recommends setting up an account with administrative rights called LifeScan that will be used for software updates, maintenance, and technical support. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 19
Required Materials Depending on the components you need to install, some or all of the following may be necessary for the installation procedure: Windows Server (2003, 2003 R2, 2008, 2008 R2) installation CD (to install the Terminal Services and Internet Information Services server roles) OneTouch DataLink Web installation CD, which contains the installation kit for OneTouch DataLink v3.4, OneTouch DataLink Sync 1.0, the Web.bat file, documents, and other required materials. STEP 2. Configure Terminal Services Enable Terminal Services If Terminal Services is not already enabled, follow the procedure below to configure the server and enable Terminal Services. If Terminal Services is enabled, proceed to the next section, Enable Client Printer Redirection. NOTE: In Windows Server 2008 R2, Terminal Services is renamed Remote Desktop Services. CAUTION: As a security precaution, when you use the Configure Your Server Wizard to install Terminal Services, the Internet Explorer Enhanced Security Configuration is set by default to prevent administrators from downloading files or running ActiveX controls for the Web. This setting affects all user accounts on this server including OneTouch DataLink Web users. If you want these users to be able to use the Internet normally, then change this setting by using Add/Remove Windows Components in Add or Remove Programs. Windows Server 2003/2003 R2 1. Click Start, and then point to Administrative Tools > Configure Your Server Wizard. 2. Click Next, and follow the instruction on the Preliminary Steps screen. 3. Click Next, and select Terminal server on the Server Role screen. 4. Click Next, and verify that the Summary of Selections screen contains Install Terminal Server only. 5. Click Next. 6. Click OK. The software will install and the computer will reboot. 7. The message This Server Is Now a Terminal Server appears. Click Finish. 20 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
Windows Server 2008/2008 R2 1. Click Start, then point to Administrative Tools > Server Manager. 2. Scroll down to the Roles Summary section, then click Add Roles. The Add Roles Wizard appears. 3. If the Before You Begin screen appears, read the instructions and click Next. 4. In the Select Server Roles screen, check Terminal Services (Remote Desktop Services in Windows Server 2008 R2) in the list of roles, then click Next. 5. In the Terminal Services screen (Remote Desktop Services screen in Windows Server 2008 R2), click Next. 6. For Windows Server 2008: In the Role Services screen, check Terminal Server. Also select TS Licensing if appropriate for your organization. If you want to publish the DataLink Workstation application for web access under terminal services, also select TS Web Access. If the Add role services and features required for TS Web Access? dialog appears, click Add Required Role Services, which may install other services. For Windows Server 2008 R2: In the Select Role Services screen, check Remote Desktop Session Host. Also select Remote Desktop Licensing if appropriate for your organization. If you want to publish the DataLink Workstation application for web access under terminal services, also select Remote Desktop Web Access. If the Add role services and features required for Remote Desktop Web Access? dialog appears, click Add Required Role Services, which may install other services including IIS. 7. On the Role Services screen (Select Role Services screen in Windows 2008 R2), click Next. 8. In the Uninstall and Reinstall Applications for Compatibility screen, click Next. 9. In the Specify Authentication Method screen, select the authentication method appropriate for your organization, then click Next. 10. In the Specify Licensing Mode screen, configure licensing for Terminal Services (Remote Desktop Services in Windows 2008 R2) as appropriate for your organization. When done, click Next. 11. In the Select User Groups Allowed Access screen, select the users and/or groups that you wish to have access to Terminal Services/Remote Desktop Services. Note that a new user group will be created to contain these users. When done, click Next. CAUTION: If you chose TS Web Access (Remote Desktop Access in Windows 2008 R2) and then publish the OneTouch DataLink Workstation, then the users and groups set here will have access to the OneTouch DataLink Workstation. 12. If the Licensing Configuration screen appears, then configure licensing further as appropriate for your organization. When done, click Next. 13. If the Configure Client Experience screen appears, then configure the client settings as appropriate for your organization. When done, click Next. 14. If you chose Terminal Services Web Access (Remote Desktop Web Access in Windows 2008 R2) on the Web Server (IIS) screen, click Next to continue. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 21
15. If you chose Terminal Services Web Access (Remote Desktop Web Access In Windows 2008 R2) on the Select Role Services screen, configure the web server role services as appropriate for your organization. When done, click Next. 16. In the Confirm Installation Selections screen, verify that the summary contains the correct selections. Click Install to proceed. The software will install. If an Installation Results screen appears, press Close to proceed. You will be prompted to reboot. Reboot to continue. After reboot, Server Manager will appear and resume installation. 17. When installation completes, confirm that the proper components have been installed. Click Close when done. Enable Client Printer Redirection All Point-of-Care Accounts and the Connectivity Account require support for local printers to generate reports with the OneTouch DataLink Workstation. To add this support, client printer redirection (including network printers) must be enabled on the Application Server. If a domain controller is being used, client printer redirection must be enabled on the domain controller. To enable client printer redirection on the Application Server (without a domain controller): Windows Server 2003/2003 R2 1. Using an administrator account, log on to the Application Server. 2. Click Start, and the point to Administrative Tools > Terminal Services Configuration. 3. On the console tree of the Terminal Services Configuration screen, click Connections. 4. In the details pane, right-click the connection for which you want to configure client device mappings, and then click Properties. 5. In the Properties dialog box, click the Client Settings tab. 6. In the Connection section, uncheck Use Connection settings from user settings. Then check Connect client drives at logon, Connect client printers at logon, and Default to main client printer. 7. Under Disable the following:, uncheck all entries except Audio mapping. 8. Click Apply and then click Close. Windows Server 2008/2008 R2 1. Using an administrator account, log on to the Application Server. 2. Click Start. If you are using Windows Server 2008, go to Administrative Tools > Terminal Services Configuration. If you are using Windows Server 2008 R2, go to Administrative Tools > Remote Desktop Services > Remote Desktop Session Host Configuration. 3. In the central pane, right-click the connection for which you want to configure client device mappings, and then click Properties. 22 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
4. In the Properties dialog box, click the Client Settings tab. 5. Make sure all items in the Redirection section are enabled (unchecked). Click Apply and then OK. If a domain controller is being used, client printer redirection must be enabled on the domain controller. To enable client printer redirection, use the Group Policy Object Editor on the domain controller. STEP 3. Configure Internet Information Services (IIS) The OneTouch DataLink Web logon page is provided as an easy way for Point-of-Care accounts and the Connectivity Account to connect to the Application Server via Terminal Services. Internet Information Services (IIS) is used to host this web page on a server. If IIS is already installed on the target server or you are using another method to connect to terminal services, then proceed to Step 4, otherwise use the following procedure to install IIS. Windows Server 2003/2003 R2 1. Have the Windows Server 2003/2003 R2 installation CD on-hand. 2. Click Start, and then point to Administrative Tools > Configure Your Server Wizard. 3. Select Application server (IIS, ASP.NET) on the Server Role screen, and then click Next. 4. On the Application Server Options screen, click Next. Do Not select the Application Server options (FrontPage Server Extensions and Enable ASP.NET), these options do no harm, but are simply not required. Click Next to verify that the Summary of Selections screen has all the necessary options selected. 5. Confirm that the Summary of Selections screen contains the following: Install Internet Information Services (IIS) Enable COM+ for remote transactions Enable Microsoft Distributed Transaction Coordinator (DTC) for remote access. 6. Click Next to start the installation. 7. If requested, insert the Windows Server 2003/2003 R2 installation CD. 8. The message This Server is Now an Application Server appears. Click Finish. Windows Server 2008/2008 R2 1. Have the Windows Server 2008/2008 R2 installation CD on-hand. 2. Click Start, and then point to Administrative Tools > Server Manager. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 23
3. Scroll down to the Roles Summary section, then click Add Roles. The Add Roles Wizard will appear. 4. If the Before You Begin screen appears, read the instructions and click Next. 5. In the Server Roles screen, check Web Server (IIS) in the list of roles. If the Add Features Required by IIS notice appears, then click the Add Required Features button in this notice. Click Next to continue. 6. Click Next to skip the introduction in the Web Server IIS screen. 7. Keep the defaults in the Select Role Services screen and click Next. 8. Verify the items to be installed in the Confirm Installation Selections screen. Click Install. 9. If requested, insert the Windows Server 2008/2008 R2 installation CD. 10. The Installation Results screen will show the message Installation succeeded. Click Close. STEP 4. Install OneTouch DataLink Data Management System v3.4 See the Installation section of the OneTouch DataLink System Administrator s Guide for instructions on the installation of the OneTouch DataLink Data Management System v3.4, configuration of SQL Server, database installation, and installation of OneTouch DataLink components on multiple servers (if appropriate). Complete all required steps before continuing installation of OneTouch DataLink Web. The OneTouch DataLink installer may require some prerequisites to be installed first. These prerequisites are Microsoft installs that update the Windows Installer or install a SQL DMO compatibility component. The prerequisites will vary depending on your operating system and the components that are already installed. It may be necessary to restart your computer after the prerequisites are installed. It may be necessary to re-run the OneTouch DataLink installer once the prerequisites are installed. Install all prerequisites, following the instructions of their individual installers. The OneTouch DataLink v3.4 installation kit is included on the OneTouch DataLink Web CD. Adobe Reader version 7 or later is required to view some of the OneTouch DataLink documentation. You can download Adobe Reader at http://get.adobe.com/reader/. WARNING: Do Not run OneTouch DataLink Workstation until you have completed all of the steps that follow. The first time OneTouch DataLink Workstation is run, the System Setup Wizard will run automatically and guide you in setting up the system administrator account and Institution configuration. However, you Do Not want to run this wizard until installation of OneTouch DataLink Web is complete. Do Not run the Workstation until you have completed all the steps that follow. If all the steps are not completed properly, anyone who logs on will have 24 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
access to and can start a copy of the OneTouch DataLink Data Management System v3.4, which would then have to be shut down manually. Ensure that during installation, no other users will be accessing the target server(s). Execution of the System Setup Wizard is not necessary if you will be using pre-existing databases created by a previous OneTouch DataLink installation (see the OneTouch DataLink System Administrator s Guide). Ensure SQL Server Is Running Properly Ensure that your installation of SQL Server (2005, 2008, 2008 R2, or 2008 R2 Express) is running on your choice of server and adheres to all licensing requirements (see Chapter 5, Licensing for more information about licensing requirements and restrictions). Determine Number of Computers Before starting installation, determine the number of computers that OneTouch DataLink Web will be running on. The following resources are required. An Application Server that will run the OneTouch DataLink Workstation and all components related to the OneTouch DataLink Data Management System 3.4 (eg, MeterLink, Results Processing, Activity and Error Logging). This server must be running a supported version of Windows Server (2003, 2003 R2, 2008, or 2008 R2). A Database Server running a supported version of SQL Server (2005, 2008, 2008 R2, or 2008 R2 Express), where the OneTouch DataLink databases will be located. A Web Server to host the OneTouch DataLink Web logon page. In the default configuration, all three of these roles are performed by the same computer. However, your organization may choose different computers for each of the tasks. If different servers are used, they all must be members of the same domain and/or local area network (LAN). STEP 5. Publishing the OneTouch DataLink Workstation Application Once the OneTouch DataLink Data Management System 3.4 has been installed on a Windows Server with Terminal Services and TS Web Access (or Remote Desktop Services and Remote Desktop Web Access if a Windows Server 2008 R2 server), then the OneTouch DataLink Workstation can be published by performing the steps that follow. CAUTION: If you publish the OneTouch DataLink Workstation for TS Web Access then the users and groups that have access to Terminal Services will have access to the published OneTouch DataLink Workstation. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 25
Windows Server 2008/2008 R2 1. Click Start, and then go to Administrative Tools > Terminal Services > TSRemoteApp Manager (or Administrative Tools > Remove Desktop Services > RemoteApp Manager for Windows Server 2008 R2). The screen images that follow are for Windows Server 2008. Equivalent screens in Windows Server 2008 R2 have slightly different terminology, but are otherwise the same. 2. Click on Add RemoteApp Programs link in the Actions panel on the right side. The RemoteApp Wizard will appear. Click Next. 26 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
3. On the Choose programs to add to the RemoteApp Programs list screen, scroll down and select DataLink Workstation. Click Properties. 4. On the RemoteApp Properties dialog, verify the properties are correct. Click OK. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 27
5. On the Choose programs to add to the RemoteApp Programs list screen, Click Next. 6. On the Review Settings screen, verify the action is correct. Click Finish. 28 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
7. The DataLink Workstation will be added to the TS RemoteApps Manager (RemoteApps Manager in Windows 2008 R2) in the RemoteApp Programs list at the bottom. STEP 6. Install Application Services Create the Connectivity Account Only a single Connectivity Account is needed. For OneTouch DataLink Web to operate, this account must always be logged on to the Application Server via a Terminal Services Remote Desktop Connection (ie, session). Only the user of the Connectivity Account will be able to interact with OneTouch DataLink connectivity-related components (eg, MeterLink, Results Processing, Activity and Error Logging). These connectivity-related components automatically start and remain running when the Connectivity Account is logged on. The icons for the connectivity-related OneTouch DataLink components will appear in the taskbar notification area. A shortcut to start OneTouch DataLink Workstation will also appear on the remote desktop for this account. Perform the following steps to create the Connectivity Account: 1. Using the administrator account, log on to the computer being used as the Application Server for OneTouch DataLink Data Management System 3.4. This computer must be running a supported version of the Windows Server operating system (2003, 2003 R2, 2008, or 2008 R2). Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 29
2. Use the Control Panel s Regional and Language Options dialog box to examine the number and date preferences; change them as needed for the Connectivity Account. Make sure the clock is set correctly and the correct time zone is chosen. 3. Click Start, and then point to Administrative Tools > Computer Management. 4. In the left pane of the Computer Management applet, expand System Tools and then Local Users and Groups. Click Users. A list of users appears in the right pane. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller to get to Users rather than the Local Users and Groups. 5. Right-click Users, then select New User in the pop-up menu. 6. In the New User dialog box, enter the user name, full name, description, and password, and then confirm the password. The user name may be any appropriate name (the instructions that follow assume DataLinkConnectivity is the user name entered). For the full name and description, DataLink Web Connectivity and DataLink Web Connectivity Services, respectively, are recommended. Click the options required by your organization. Click Create to create the user. To return to the Computer Management applet, click Close. 7. In the pane which lists the users, right-click the user just created, then click Properties. 8. In the Properties dialog, click the Member Of tab, and then click Add. 9. In the Select Groups dialog, click Advanced. 10. In the dialog that appears, click Find Now. 11. In the Search Results list, click Remote Desktop Users and then click OK. 12. In the Select Groups dialog that appears, click OK. You are returned to Member Of, which now lists the Remote Desktop Users group. If other groups are also listed, select and remove them as needed. 13. Click Apply to make the user part of the Remote Desktop Users group. If your organization requires further user account property modifications, apply them here. 14. Click the Sessions tab, and then set all options to Never. Also, select the Disconnect from session and from any client options. Click Apply. To close the Properties applet, click OK. Close Computer Management. 15. Create the Connectivity Account s user profile by logging onto the Application Server as the Connectivity Account user. 16. Log off and then log on again as an administrator. 17. OneTouch DataLink installs its shortcuts to All Users. To prevent erroneous use of the OneTouch DataLink components the shortcuts must be moved. Locate the LifeScan folder and its shortcuts in the All Users Start Menu on the Application Server. Move (Do Not copy) the shortcuts to the Connectivity Account s Start Menu. Assuming you used DataLinkConnectivity as the Connectivity Account user name: 30 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
If you are using Windows Server 2003/2003 R2, the folder to move is: C:\Documents and Settings\All Users\Start Menu\Programs\LifeScan, move the entire LifeScan folder to: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs If you are using Windows Server 2008/2008 R2, the folder to move is: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\LifeScan, move the entire LifeScan folder to: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\Programs The AppData folder is hidden in Windows Server 2008/2008 R2, so you will have to enable the show hidden files and folders option in Explorer to find it. 18. Move (don't copy) the DataLink Workstation shortcut from the All User s desktop to the Connectivity Account desktop. Assuming you used DataLinkConnectivity as the Connectivity Account user name: If you are using Windows Server 2003/2003 R2, the shortcut is found in: C:\Documents and Settings\All Users\Desktop, move the DataLink Workstation shortcut to: C:\Documents and Settings\DataLinkConnectivity\Desktop If you are using Windows Server 2008/2008 R2, the shortcut is found in: C:\Users\Public\Public Desktop, move the DataLink Workstation shortcut to: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Desktop, or C:\Users\DataLinkConnectivity\Desktop The AppData folder and the Users\Public folder are hidden in Windows Server 2008/2008 R2, so you will have to enable the Show hidden files and folders option in Explorer to find it. 19. To ensure that the OneTouch DataLink components will start automatically when the Connectivity Account is logged on, move the DataLink Startup shortcut to the Startup folder in the profile for the Connectivity Account user. Assuming you used DataLinkConnectivity as the Connectivity Account user name: If you are using Windows Server 2003/2003 R2, the shortcut is found in: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs\LifeScan\ DataLink\Startup, move the DataLink Startup shortcut to: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs\Startup If you are using Windows Server 2008/2008 R2, the shortcut is found in: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\ Programs\LifeScan\DataLink\Startup, move the DataLink Startup shortcut to: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\ Programs\Startup WARNING: Once installation of OneTouch DataLink Web is complete, the Connectivity Account must be logged on manually whenever the Application Server is started. Once the Connectivity Account is logged on, all OneTouch DataLink components start automatically. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 31
Create Point-of-Care User Accounts All users who need to use the OneTouch DataLink Workstation should be given a Pointof-Care Account on the server hosting the workstation. These users will log on using a Terminal Services Remote Desktop connection and will only have access to OneTouch DataLink Workstation, which will start automatically when they log on. Each Point-of-Care Account is created as follows: 1. Using an administrator account, log onto the computer being used to host OneTouch DataLink Workstation. 2. Use the Control Panel s Regional and Language Options dialog box to examine the number and date preferences; change them as needed for the Point-of-Care Account. 3. Click Start, and then point to Administrative Tools > Computer Management. 4. In the left pane of the Computer Management Console, expand System Tools and then Local Users and Groups. Click Users. A list of users appears in the right-hand pane. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller to get to Users rather than the Local Users and Groups. 5. Right-click Users, then select New User in the pop-up menu. 6. In the New User dialog box, enter the user name, full name, description, and password, and then confirm the password. The user name may be any appropriate name (the instructions that follow assume DataLink Workstation is the user name entered). For the description, DataLink Web Client is recommended. Click the options required by your organization. Click Create to create the user. Click Close to return to the Computer Management Console. 7. To create the user profile, log off, then log on as the user just created. 8. Log on as the administrator again, start the Computer Management Console go to Local Users and Groups and re-open Users. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller and re-open Users. 9. In the right pane, right-click the user just created, then click Properties. 10. In the Properties applet, click the Member Of tab, and then click Add. 11. In the Select Groups dialog box, click Advanced. 12. In the dialog that appears, click Find Now. 13. In the Search Results list, click Remote Desktop Users and then click OK. 14. In the Select Groups dialog, click OK. You are returned to the Members Of dialog, which now lists the Remote Desktop Users group. If other groups are also listed, select and remove them as needed. 15. Click Apply to make the user part of the Remote Desktop Users groups. 32 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
16. To restrict the user to the OneTouch DataLink Workstation application, go to the Environment tab. Select Start the following program at logon, and in the Program file name text box, type the following text including the quotation marks: C:\Program Files\LifeScan\DataLink\DataLink Loader.exe LifeScan DataLink If you installed OneTouch DataLink Data Management System v3.4 to a non-standard drive or directories, change the path above to match. Leave the Start in text box blank. CAUTION: This procedure creates an account that accesses only the OneTouch DataLink Workstation application. If you wish to give Point-of-Care Accounts the ability to interact with other applications, then do not perform step 16. To give this (or any) account access to OneTouch DataLink Workstation, copy the OneTouch DataLink Workstation shortcut from the Connectivity Account desktop. 17. Select all options under Client Devices. Click Apply. 18. Click the Sessions tab. Select 1 minute for the End a disconnected session field, select Never for the Active session limit field, and select 10 minutes for the Idle session limit field. Click the End session radio button and the From any client radio button. Click Apply. 19. If your organization requires further user account property modifications, apply them here. When done, click OK. When you are finished creating the Point-of-Care Accounts, close the Computer Management Console. STEP 7. Install the OneTouch DataLink Web Logon Page The OneTouch DataLink Web logon page is provided on the OneTouch DataLink Web CD along with the following associated files: OneTouch DataLink Web logon page HTML file and its.gif images. A.cab file containing the Remote Desktop Web Connection ActiveX control and its associated setup.inf file. This file is downloaded and installed as needed to a client computer when the user accesses the page. A subdirectory for OneTouch DataLink Sync containing: The OneTouch DataLink Sync terms and conditions page The OneTouch DataLink Sync installation page A subdirectory for OneTouch DataLink Sync installer files and images If the Application Server hosts the OneTouch DataLink Web logon page, then installation of these files must occur after installation of IIS. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 33
Copy Files by Using Web.bat If a separate Web Server computer is the host for the OneTouch DataLink Web logon page, then the files mentioned above must be manually copied to an appropriate folder on that computer. To install these files on the Application Server, the administrator performing the installation may use the Web.bat file provided on the OneTouch DataLink Web CD. This batch file will copy all of the above files to the C:\Inetpub\wwwroot\DataLink Web folder. The C:\Inetpub\wwwroot directory is created by the installation of IIS. The DataLink Web subdirectory is created by Web.bat, if it does not already exist. Before running the Web.bat file, open it and read the comments within. Instructions are included for copying the OneTouch DataLink Web logon page files to a folder on the Web Server other than the standard folder (C:\Intepub\wwwroot\DataLink Web). To run Web.bat: 1. Start the command prompt. 2. Go to the root folder on the CD. 3. Run the Web.bat file. For information on the changes made by Web.bat, check the DataLink Web Install.log file created by this batch file. The file location is indicated at the termination of the batch file. Configure IIS Once Web.bat has been run, IIS must be configured to host the logon page. This is done manually as follows: Windows Server 2003/2003 R2 1. Click Start, and then point to Administrative Tools > Internet Information Services (IIS) Manager. Once IIS Manager starts, expand the Local Computer node, and then expand the Web Sites node. If IIS was just installed, there will be a Default Web entry under the Web Sites node. Select this entry and delete it (right-click it, and select the appropriate item in the popup menu that appears). CAUTION: If the Web Server you have selected is already being used to host one or more Web sites or web applications, you will have to decide where to place the OneTouch DataLink Web logon site with IIS so that it does not interfere with the other hosted sites/applications. CAUTION: If IIS is already being used to host a single Web site/application, and continued hosting of this Web site/application is desired in addition to hosting of the OneTouch DataLink Web site, then it will be necessary to arrange both under a common virtual folder or to use a protocol that enables multiple Web site hosting, such as Port-Based Routing, IP-Based Routing, or Host-Header Routing (see http:// msdn.microsoft.com for details). 34 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
2. To start the Web Site Creation Wizard, right-click on the Web Sites entry, select New in the pop-up menu, and then select Web Site. Click Next. 3. On the Web Site Description screen, type DataLink as the description for the new Web site. Click Next. 4. Accept all defaults on the IP Address and Port Settings screen. If you are hosting multiple Web sites/applications, then consult your Web hosting administrator for values required on this screen. Click Next to proceed. 5. In the Web Site Creation Wizard, the path for the Web Site Home Directory should be C:\Inetpub\wwwroot\DataLink Web if the Web.bat file was used; otherwise enter the path to the folder where you placed the OneTouch DataLink Web logon page files. Make sure Allow anonymous access to this Web site is selected. Click Next. 6. On the Web Site Access Permissions screen, select only the entry for Read, and then click Finish. Under Web Sites, a new entry with the description you entered should appear. Windows Server 2008/2008 R2 1. Click Start, and then point to Administrative Tools > Internet Information Services (IIS) Manager. Once IIS Manager starts, expand the Local Computer node, and then expand the Sites node. If IIS was just installed, there will be a Default Web entry under the Sites node. Select this entry and delete it (right-click it, and select the appropriate item in the pop-up menu that appears). CAUTION: If the Web Server you have selected is already being used to host one or more Web sites or web applications, you will have to decide where to place the OneTouch DataLink Web logon site with IIS so that it does not interfere with the other hosted sites/applications. CAUTION: If IIS is already being used to host a single Web site/application, and continued hosting of this Web site/application is desired in addition to hosting the OneTouch DataLink Web site, then it is necessary to arrange both under a common virtual folder or to use a protocol that enables multiple Web site hosting, such as Port-Based Routing, IP- Based Routing, or Host-Header Routing (see http://msdn.microsoft.com for details). 2. To create the web site right-click on the Sites entry, select Add Web Site in the pop-up menu. 3. On the Add Web Site dialog, set the Site name to DataLink Connectivity as the description for the new web site. 4. Set the Physical path of the Content Directory to C:\Inetpub\wwwroot\DataLink Web if the Web.bat file was used; otherwise enter the path to the folder where you placed the OneTouch DataLink Web logon page files. 5. Click Connect as and select Application user (pass-through authentication). Click OK. 6. Accept all defaults for the Binding settings on the Add Web Site dialog. If you are hosting multiple Web sites/applications, then consult your Web hosting administrator for the required values. Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services 35
7. Enter the computer name for the Host name. If you are hosting multiple Web sites/ applications, then consult your Web hosting administrator for the required value. 8. Select Start Web site immediately (checked). 9. Click Test Settings to confirm the settings. 10. On the Test Connection dialog, verify that the web site tested OK. Click Close. 11. On the Add Web Site dialog, click OK to finish. Under Sites, a new entry with the description you entered should appear. To verify that IIS and the OneTouch DataLink Web logon page are working correctly, use an Internet browser to view this page. In the Address field at the top of the browser, enter the URL for the OneTouch DataLink Web logon page. If your Web Server is hosting no other Web applications/sites, then enter http://webservername, where WebServerName is the DNS name for the Web Server running IIS. If you are hosting other Web applications/sites from your Web Server, then your URL will be different. Try to view the OneTouch DataLink Web logon page on another computer that is on the same LAN as the Web Server configured above. 36 Chapter 2: Installation of OneTouch DataLink Web for Use with Terminal Services
CHAPTER 3 Installation of OneTouch DataLink Web for Use with Citrix This chapter describes requirements and procedures related to the installation of OneTouch DataLink Web for use with Citrix products. Citrix Systems Inc. produces several products that provide application delivery infrastructure over a network. This allows an application to be installed and managed on a centralized server computer, and then accessed by numerous remote client computers. Before you begin, read and understand the Installation section of the OneTouch DataLink System Administrator s Guide. The instructions below detail how to install and use OneTouch Data Management System 3.4 with Citrix products. The instructions also detail how to configure Internet Information Services (IIS) version 6.0 or later on Windows Server operating systems (2003, 2003 R2, 2008, or 2008 R2). Please see http://www.microsoft.com and the Windows Server operating system for more detailed information. STEP 1. Getting Started Verify System Requirements Verify that the intended computer(s) meet the system requirements for OneTouch DataLink Web, which are the same requirements as those for Windows Server (2003, 2003 R2, 2008, or 2008 R2). Verify Installed Components To install OneTouch DataLink Web for use with Citrix products, the following components must be installed on the host server: Citrix Presentation Server 4.5 if the Application Server is running Windows Server 2003/Window Server 2003 R2, Citrix XenApp 5.0 if the Application Server is running Windows Server 2008, or Citrix XenApp 6.0 if the Application Server is running Windows Server 2008 R2. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 37
The following must be present within the organizations network infrastructure: Internet Information Services 6.0 or later (if the OneTouch DataLink Web logon page is to be used) SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, or SQL Server 2008 R2 Express Citrix XenApp Plugins for Hosted Apps installed on all client computers that will use the OneTouch DataLink Data Management System v3.4 via Citrix. This document does not cover the installation of Citrix Presentation Server 4.5, Citrix XenApp 5.0, or the Citrix XenApp Plugins for Hosted Apps. See your Citrix provider for this information. Setup a LifeScan Account Before installing OneTouch DataLink Web, LifeScan recommends setting up an account with administrative rights called LifeScan that will be used for software updates, maintenance, and technical support. Required Materials Depending on the components you need to install, some or all of the following may be necessary for the installation procedure: Windows Server 2003, 2003 R2, 2008, or 2008 R2 installation CD (to install the Internet Information Services server role) OneTouch DataLink Web installation CD, which contains the installation kit for OneTouch DataLink v3.4, OneTouch DataLink Sync 1.0, the Web.bat file, documents, and other required materials STEP 2. Enable Client Printer Redirection All Point-of-Care Accounts and the Connectivity Account require support for local printers to generate reports with the OneTouch DataLink Workstation. To add this support, client printer redirection (including network printers) must be enabled on the Application Server. If a domain controller is being used, client printer redirection must be enabled on the domain controller. To enable client printer redirection on the Application Server (without a domain controller): Windows Server 2003/2003 R2 1. Using an administrator account, log on to the Application Server. 2. Click Start, and then go to Administrative Tools > Terminal Services Configuration. 38 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
3. On the console tree of the Terminal Services Configuration screen, click Connections. 4. In the details pane, right-click the connection for which you want to configure client device mappings, and then click Properties. 5. In the Properties dialog box, click the Client Settings tab. 6. In the Connection section, uncheck Use Connection settings from user settings. Then check Connect client drives at logon, Connect client printers at logon, and Default to main client printer. 7. Under Disable the following:, uncheck all entries except Audio mapping. 8. Click Apply and then click Close. Windows Server 2008/2008 R2 1. Using an administrator account, log on to the Application Server. 2. Click Start. If you are using Windows Server 2008, go to Administrative Tools > Terminal Services Configuration. If you are using Windows Server 2008 R2, go to Administrative Tools > Remote Desktop Services > Remote Desktop Session Host Configuration. 3. In the central pane, right-click the connection for which you want to configure client device mappings, and then click Properties. 4. In the Properties dialog box, click the Client Settings tab. 5. Make sure all items in the Redirection section are enabled (unchecked). Click Apply and then OK. If a domain controller is being used, client printer redirection must be enabled on the domain controller. To enable client printer redirection, use the Group Policy Object Editor on the domain controller. STEP 3. Configure Internet Information Services (IIS) In a Citrix environment, the OneTouch DataLInk Web logon page is provided as an easy way to distribute the OneTouch DataLink Sync installation files over a network for installation on client computers. This web page also provides another method for Point-of- Care accounts and the Connectivity Account to connect to the Application Server via Terminal Services (though this ability is already provided by Citrix once the steps that follow are completed). Refer to OneTouch DataLink Sync on page 78 for licensing information. Internet Information Services (IIS) is used to host this web page on a server. If IIS is already installed on the target server or you are using another method to distribute OneTouch DataLink Sync to client computers, or you do not want to use the OneTouch DataLink Web logon page, then proceed to Step 4. If you wish to use the web page, and do not have Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 39
IIS installed, then perform the following procedure to install IIS. The web page will be installed in a later step. Windows Server 2003/2003 R2 1. Have the Windows Server 2003/2003 R2 installation CD on-hand. 2. Click Start, and then point to Administrative Tools > Configure Your Server Wizard. 3. Select Application server (IIS, ASP.NET) on the Server Role screen, and then click Next. 4. On the Application Server Options screen, click Next. Do Not select the Application Server options (FrontPage Server Extensions and Enable ASP.NET), these options do no harm, but are simply not required. Click Next to verify that the Summary of Selections screen has all the necessary options selected. 5. Confirm that the Summary of Selections screen contains the following: Install Internet Information Services (IIS) Enable COM+ for remote transactions Enable Microsoft Distributed Transaction Coordinator (DTC) for remote access 6. Click Next to start the installation. 7. If requested, insert the Windows Server 2003/2003 R2 installation CD. 8. The message This Server is Now an Application Server appears. Click Finish. Windows Server 2008/2008 R2 1. Have the Windows Server 2008/2008 R2 installation CD on-hand. 2. Click Start, and then point to Administrative Tools > Server Manager. 3. Scroll down to the Roles Summary section, then click Add Roles. The Add Roles Wizard will appear. 4. If the Before You Begin screen appears, read the instructions and click Next. 5. In the Server Roles screen, check Web Server (IIS) in the list of roles. If the Add Features Required by IIS notice appears, then click the Add Required Features button in this notice. Click Next to continue. 6. Click Next to skip the introduction in the Web Server IIS screen. 7. Keep the defaults in the Select Role Services screen and click Next. NOTE: If using windows Server 2008 R2, make sure that IIS Management Console and Management Services are both selected for installation if not already installed. 8. Verify the items to be installed in the Confirmation Installation Selections screen. Click Install. 9. If requested, insert the Windows Server 2008/2008 R2 installation CD. 40 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
10. The Installation Results screen will show the message Installation succeeded. Click Close. STEP 4. Install OneTouch DataLink Data Management System v3.4 See the Installation section of the OneTouch DataLink System Administrator s Guide for instructions on the installation of the OneTouch DataLink Data Management System v3.4, configuration of SQL Server, database installation, and installation of OneTouch DataLink components on multiple servers (if appropriate). Complete all required steps before continuing installation of OneTouch DataLink Web. The OneTouch DataLink installer may require some prerequisites to be installed first. These prerequisites are Microsoft installs that update the Windows Installer or install a SQL DMO compatibility component. The prerequisites will vary depending on your operating system and the components that are already installed. It may be necessary to restart your computer after the prerequisites are installed. It may be necessary to re-run the OneTouch DataLink installer once the prerequisites are installed. Install all prerequisites, following the instructions of their individual installers. The OneTouch DataLink v3.4 installation kit is included on the OneTouch DataLink Web CD. Adobe Reader version 7 or later is required to view some of the OneTouch DataLink documentation. You can download Adobe Reader at http://get.adobe.com/reader/ WARNING: Do Not run OneTouch DataLink Workstation until you have completed all of the steps that follow. The first time OneTouch DataLink Workstation is run, the System Setup Wizard will run automatically and guide you in setting up the system administrator account and Institution configuration. However, you Do Not want to run this wizard until installation of OneTouch DataLink Web is complete. Do Not run the Workstation until you have completed all the steps that follow. If all the steps are not completed properly, anyone who logs on will have access to and can start a copy of OneTouch DataLink Data Management System v3.4, which would then have to be shut down manually. Ensure that, during installation, no other users will be accessing the target server(s). Execution of the System Setup Wizard is not necessary if you will be using pre-existing databases created by a previous OneTouch DataLink installation (see the OneTouch DataLink System Administrator s Guide). Ensure SQL Server is Running Properly Ensure that your installation of SQL Server (2005, 2008, 2008 R2, or 2008 R2 Express) is running on your choice of server and adheres to all licensing requirements (see Chapter 5, Licensing for more information about licensing requirements and restrictions). Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 41
Determine Number of Computers Before starting installation, determine the number of computers that OneTouch DataLink Web will be running on. The following resources are required. An application Server that will run the OneTouch DataLink Workstation and all components related to OneTouch DataLink Data Management System 3.4 (eg, MeterLink, Results Processing, Activity and Error Logging). This server must be running Windows Server 2003, 2003 R2, 2008, or 2008 R2. A Database Server running SQL Server (2005, 2008, 2008 R2, or 2008 R2 Express), where the OneTouch DataLink databases will be located. A Web Server to host the OneTouch DataLink Web logon page. In the default configuration, all three of these roles are performed by the same computer. However, your organization may choose different computers for each of the tasks. If different servers are used, they all must be members of the same domain and/or local area network (LAN). STEP 5. Install Application Services Create the Connectivity Account Only a single Connectivity Account is needed. For OneTouch DataLink Web to operate, this account must always be logged on to the Application Server via a Terminal Services Remote Desktop Connection (ie, session). Only the user of the Connectivity Account will be able to interact with OneTouch DataLink connectivity-related components (eg, MeterLink, Results Processing, Activity and Error Logging). These connectivity-related components automatically start and remain running when the Connectivity Account is logged on. The icons for the connectivity-related OneTouch DataLink components will appear in the taskbar notification area. A shortcut to start the OneTouch DataLink Workstation will also appear on the remote desktop for this account. Perform the following steps to create the Connectivity Account: 1. Using an administrator account, log on to the computer being used as the Application Server for the OneTouch DataLink Data Management System v3.4. The computer should be running the Window Server operating system (2003, 2003 R2, 2008, or 2008 R2). 2. Use the Control Panel s Regional and Language Options dialog box to examine the number and date preferences; change them as needed for the Connectivity Account. Make sure the clock is set correctly and the correct time zone is chosen. 3. Click Start, and then point to Administrative Tools > Computer Management. 42 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
4. In the left pane of the Computer Management applet, expand System Tools and then Local Users and Groups. Click Users. A list of users appears in the right pane. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller to get to Users rather than the Local Users and Groups. 5. Right-click Users, then select New User in the pop-up menu. 6. In the New User dialog box, enter the user name, full name, description, and password, and then confirm the password. The user name may be any appropriate name (the instructions that follow assume DataLinkConnectivity is the user name entered). For the full name and description, DataLink Web Connectivity and DataLink Web Connectivity Services, respectively, are recommended. Click the options required by your organization. Click Create to create the user. To return to the Computer Management applet, click Close. 7. In the pane which lists the users, right-click the user just created, then click Properties. 8. In the Properties dialog, click the Member Of tab, and then click Add. 9. In the Select Groups dialog, click Advanced. 10. In the dialog that appears, click Find Now. 11. In the Search Results list, click Remote Desktop Users and then click OK. 12. In the Select Groups dialog that appears, click OK. You are returned to Member Of, which now lists the Remote Desktop Users group. If other groups are also listed, select and remove them as needed. 13. Click Apply to make the user part of the Remote Desktop Users group. If your organization requires further user account property modifications, apply them here. 14. Click the Sessions tab, and then set all options to Never. Also, select the Disconnect from session and From any client options. Click Apply. To close the Properties applet, click OK. Close Computer Management. 15. Create the Connectivity Account s user profile by logging onto the Application Server as the Connectivity Account user. 16. Log off and then log on again as an administrator. 17. OneTouch DataLink installs its shortcuts to All Users. To prevent erroneous use of the OneTouch DataLink components the shortcuts must be moved. Locate the LifeScan folder and its shortcuts in the All Users Start Menu on the Application Server. Move (Do Not copy) the shortcuts to the Connectivity Account s Start Menu. Assuming you used DataLinkConnectivity as the Connectivity Account user name: If you are using Windows Server 2003/2003 R2, the folder to move is: C:\Documents and Settings\All Users\Start Menu\Programs\LifeScan, move the entire LifeScan folder to: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs If you are using Windows Server 2008/2008 R2, the folder to move is: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\LifeScan, move the entire LifeScan folder to: Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 43
C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\Programs The AppData folder is hidden in Windows Server 2008/2008 R2, so you will have to enable the Show hidden files and folders option in Explorer to find it. 18. Move (don't copy) the DataLink Workstation shortcut from the All User s desktop to the Connectivity Account desktop. Assuming you used DataLinkConnectivity as the Connectivity Account user name: If you are using Windows Server 2003/2003 R2, the shortcut is found in: C:\Documents and Settings\All Users\Desktop, move the DataLink Workstation shortcut to: C:\Documents and Settings\DataLinkConnectivity\Desktop If you are using Windows Server 2008/2008 R2, the shortcut is found in: C:\Users\Public\Public Desktop, move the DataLink Workstation shortcut to: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Desktop, or C:\Users\DataLinkConnectivity\Desktop The AppData folder and the Users\Public folder are hidden in Windows Server 2008/ 2008 R2, so you will have to enable the Show hidden files and folders option in Explorer to find it. 19. To ensure that the OneTouch DataLink components will start automatically when the Connectivity Account is logged on, move the DataLink Startup shortcut to the Startup folder in the profile for the Connectivity Account user. Assuming you used DataLinkConnectivity as the Connectivity Account user name: If you are using Windows Server 2003/2003 R2, the shortcut is found in: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs\LifeScan\ DataLink\Startup, move the DataLink Startup shortcut to: C:\Documents and Settings\DataLinkConnectivity\Start Menu\Programs\Startup If you are using Windows Server 2008/2008 R2, the shortcut is found in: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\ Programs\LifeScan\DataLink\Startup, move the DataLink Startup shortcut to: C:\Users\DataLinkConnectivity\AppData\Roaming\Microsoft\Windows\Start Menu\ Programs\Startup WARNING: Once installation of OneTouch DataLink Web is complete, the Connectivity Account must be logged on manually whenever the Application Server is started. Once the Connectivity Account is logged on, all OneTouch DataLink components start automatically. Create Point-of-Care User Accounts All users who need to use the OneTouch DataLink Workstation should be given a Pointof-Care Account on the server hosting the workstation. These users will use the Citrix Program Neighborhood and will only have access to the OneTouch DataLink Workstation. 44 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
Each Point-of-Care Account is created as follows: 1. Using an administrator account, log on to the computer being used to host the OneTouch DataLink Workstation. 2. Use the Control Panel s Regional and Language Options dialog box to examine the number and date preferences; change them as needed for the Point-of-Care Account. 3. Click Start, and then point to Administrative Tools > Computer Management. 4. In the left pane of the Computer Management Console, expand System Tools and then Local Users and Groups. Click Users. A list of users appears in the right-hand pane. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller to get to Users rather than the Local Users and Groups. 5. Right-click Users, then select New User in the pop-up menu. 6. In the New User dialog box, enter the user name, full name, description, and password, and then confirm the password. The user name may be any appropriate name (the instructions that follow assume DataLink Workstation is the user name entered). For the description, DataLink Web Client is recommended. Click the options required by your organization. Click Create to create the user. Click the Close button to return to the Computer Management Console. 7. To create the user profile, log off, then log on as the user just created. 8. Log on as the administrator again, start the Computer Management Console go to Local Users and Groups and re-open Users. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller and re-open Users. 9. In the right pane, right-click the user just created, then click Properties. 10. In the Properties applet, click the Member Of tab, and then click Add. 11. In the Select Groups dialog box, click Advanced. 12. In the dialog that appears, click Find Now. 13. In the Search Results list, click Remote Desktop Users and then click OK. 14. In the Select Groups dialog, click OK. You are returned to the Members Of dialog, which now lists the Remote Desktop Users group. If other groups are also listed, select and remove them as needed. 15. Click Apply to make the user part of the Remote Desktop Users groups. 16. To restrict the user to the OneTouch DataLink Workstation application, go to the Environment tab. Select Start the following program at logon, and in the Program file name text box, type the following text (including quotation marks) if you are using a 32-bit OS: C:\Program Files\LifeScan\DataLink\DataLink Loader.exe LifeScan DataLink If you are using a 64-bit OS: C:\Program Files (x86)\lifescan\datalink\datalink Loader.exe -LifeScan DataLink Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 45
If you installed OneTouch DataLink Data Management System v3.4 to a non-standard drive or directories, change the path above to match. Leave the Start in text box blank. CAUTION: This procedure creates an account that accesses only the OneTouch DataLink Workstation application. If you wish to give Point-of-Care Accounts the ability to interact with other applications, then do not perform step 16. To give this (or any) account access to the OneTouch DataLink Workstation, copy the OneTouch DataLink Workstation shortcut from the Connectivity Account desktop. 17. Select all options under Client Devices. Click Apply. 18. Click the Sessions tab. Select 1 minute for the End a disconnected session field, select Never for the Active session limit field, and select 10 minutes for the Idle session limit field. Click the End session radio button and the From any client radio button. Click Apply. 19. If your organization requires further user account property modifications, apply them here. When done, click OK. When you are finished creating the Point-of-Care Accounts, close the Computer Management Console. STEP 6. Install the OneTouch DataLink Web Logon Page If you intend to use the OneTouch DataLink Web logon page, then perform the procedure in this section, otherwise skip this section. The OneTouch DataLink Web logon page is provided on the OneTouch DataLink Web CD along with the following associated files: OneTouch DataLink Web logon page HTML file and its.gif images. A.cab file containing the Remote Desktop Web Connection ActiveX control and its associated setup.inf file. This file is downloaded and installed as needed to a client computer when the user accesses the page. A subdirectory for OneTouch DataLink Sync containing: The OneTouch DataLink Sync terms and conditions page The OneTouch DataLink Sync installation page A subdirectory for OneTouch DataLink Sync installer files and images If the Application Server hosts the OneTouch DataLink Web logon page, then installation of these files must occur after installation of IIS. 46 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
Copy Files by Using Web.bat If a separate Web Server computer is the host for the OneTouch DataLink Web logon page, then the files mentioned above must be manually copied to an appropriate folder on that computer. To install these files on the Application Server, the administrator performing the installation may use the Web.bat file provided on the OneTouch DataLink Web CD. This batch file will copy all of the above files to the C:\Inetpub\wwwroot\DataLink Web folder. The C:\Inetpub\wwwroot directory is created by installation of IIS. The DataLink Web subdirectory is created by Web.bat, if it does not already exist. Before running the Web.bat file, open it and read the comments within. Instructions are included for copying the OneTouch DataLink Web logon page files to a folder on the Web Server other than the standard folder (C:\Intepub\wwwroot\DataLink Web). To run Web.bat: 1. Start the command prompt. 2. Go to the root folder on the CD. 3. Run the Web.bat file. For information on the changes made by Web.bat, check the DataLink Web Install.log file created by this batch file. The file location is indicated at the termination of the batch file. Configure IIS Once Web.bat has been run, IIS must be configured to host the logon page. This is done manually as follows: Windows Server 2003/2003 R2 1. Click Start, and then point to Administrative Tools > Internet Information Services (IIS) Manager. Once IIS Manager starts, expand the Local Computer node, and then expand the Web Sites node. If IIS was just installed, there will be a Default Web entry under the Web Sites node. Select this entry and delete it (right-click it, and select the appropriate item in the popup menu that appears). CAUTION: If the Web Server you have selected is already being used to host one or more Web sites or web applications, you will have to decide where to place the OneTouch DataLink Web logon site with IIS so that it does not interfere with the other hosted sites/applications. CAUTION: If IIS is already being used to host a single Web site/application, and continued hosting of this Web site/application is desired in addition to hosting of the OneTouch DataLink Web site, then it will be necessary to arrange both under a common virtual folder or to use a protocol that enables multiple Web site hosting, such as Port-Based Routing, IP-Based Routing, or Host-Header Routing (see http:// msdn.microsoft.com for details). Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 47
2. To start the Web Site Creation Wizard, right-click on the Web Sites entry, select New in the pop-up menu, and the select Web Site. Click Next. 3. On the Web Site Description screen, type DataLink as the description for the new Web site. Click Next. 4. Accept all defaults on the IP Address and Port Settings screen. If you are hosting multiple Web sites/applications, then consult your Web hosting administrator for values required on this screen. Click Next to proceed. 5. In the Web Site Creation Wizard, the path for the Web Site Home Directory should be C:\Inetpub\wwwroot\DataLink Web if the Web.bat file was used; otherwise enter the path to the folder where you placed the OneTouch DataLink Web logon page files. Make sure Allow anonymous access to this Web site is selected. Click Next. 6. On the Web Site Access Permissions screen, select only the entry for Read, and then click Finish. Under Web Sites, a new entry with the description you entered should appear. Windows Server 2008/2008 R2 1. Click Start, and then point to Administrative Tools > Internet Information Services (IIS) Manager. Once IIS Manager starts, expand the Local Computer node, and then expand the Sites node. There may be a Default Web Site entry. If so, expand it to see what is there. If no other web sites are using this space (such as Citrix), then you can delete it (right-click it, and select the appropriate item in the pop-up menu that appears). If you are using Citrix XenApp 6, then Citrix may have created a site here. If so, do not modify or delete this site. CAUTION: If the Web Server you have selected is already being used to host one or more Web sites or web applications, you will have to decide where to place the OneTouch DataLink Web logon site with IIS so that it does not interfere with the other hosted sites/applications. CAUTION: If IIS is already being used to host a single Web site/application, and continued hosting of this Web site/application is desired in addition to hosting of the OneTouch DataLink Web site, then it will be necessary to arrange both under a common virtual folder or to use a protocol that enables multiple Web site hosting, such as Port-Based Routing, IP-Based Routing, or Host-Header Routing (see http:// msdn.microsoft.com for details). 2. To create the web site right-click on the Sites entry, select Add Web Site in the pop-up menu. 3. On the Add Web Site dialog, set the Site name to DataLink Connectivity as the description for the new web site. 4. Set the Physical path of the Content Directory to C:\Inetpub\wwwroot\DataLink Web if the Web.bat file was used; otherwise enter the path to the folder where you placed the OneTouch DataLink Web logon page files. 5. Click Connect as and select Application user (pass-through authentication). Click OK. 48 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
6. Accept all defaults for the Binding settings on the Add Web Site dialog. If you are hosting multiple Web sites/applications, then consult your Web hosting administrator for the required values. 7. Enter the computer name for the Host name. If you are hosting multiple Web sites/ applications, then consult your Web hosting administrator for the required value. 8. Select Start Web site immediately (checked). 9. Click Test Settings to confirm the settings. 10. On the Test Connection dialog, verify that the web site tested OK. Click Close. 11. On the Add Web Site dialog, click OK to finish. Under Sites, a new entry with the description you entered should appear. To verify that IIS and the OneTouch DataLink Web logon page are working correctly, use an Internet browser to view this page. In the Address field at the top of the browser, enter the URL for the OneTouch DataLink Web logon page. If your Web Server is hosting no other Web applications/sites, then enter http://webservername where WebServerName is the DNS name for the Web Server running IIS. If you are hosting other Web applications/sites from your Web Server, then your URL will be different. Try to view the OneTouch DataLink Web logon page on another computer that is on the same LAN as the Web Server configured above. STEP 7. Publishing the OneTouch DataLink Workstation Application Once the OneTouch DataLink Data Management System v3.4 is installed on the server running Citrix, the OneTouch DataLink Workstation can be published in Citrix by performing the steps that follow. Except for the first step, this process is identical for both Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0. 1. Start the Citrix Access Management Console (Citrix Delivery Services Console for XenApp 6.0). Once the console has started, wait for it to complete initialization and then perform the actions below which match the version you are using. This console will look similar for Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0. The main difference is the content of the left pane (see figures below). For Citrix Presentation Server 4.5, in the panel on the left, expand the Citrix Resources entry by clicking the + icon next to it. Use the same action to expand the Presentation Server entry that appears. Once expanded, a list of Citrix Farms (servers and groups of servers running Citrix) is shown. Find the Citrix farm on which you installed the OneTouch DataLink Data Management System 3.4, and expand its entry. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 49
For Citrix XenApp 5.0/6.0, in the panel on the left, expand the Citrix Resources entry by clicking the + icon next to it. Use the same action to expand XenApp entry that appears. Once expanded, a list of Citrix Farms (servers and groups of servers running Citrix) is shown. Find the Citrix farm on which you installed the OneTouch DataLink Data Management System 3.4, and expand its entry. 50 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
2. Right-click on the Applications entry. In the pop-up menu that appears, select New and then Publish application (or just Publish application if shown). The Publish Application Wizard will appear. Click Next to get past the Welcome screen. 3. In the Publish Application Wizard, enter the display name and description for the application (DataLink Workstation is recommended). Both are displayed to the client when they are using Citrix, so use verbiage which describes the application you are publishing. Click Next when done. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 51
4. To specify the application type, select the Application radio button. Next, select the Accessed from a server radio button and then choose Installed application in the Server application type drop-down. Click Next when done. 5. To enter the application location, first click the Browse button for the Command line field. When the browse dialog appears, use it to locate the DataLink Loader.exe file. If you installed OneTouch DataLink in the default installation folder, then this file will be in the C:\Program Files\LifeScan\DataLink folder (C:\Program Files (x86)\lifescan\datalink folder for 64-bit operating systems). Select the file and click OK/ Open to open it, returning you to the Publish Application wizard. Append a space and add the text -LifeScan DataLink to the value in the Command line text box. The Working directory field is populated for you. In Citrix Application Server 4.5, accept the default for the Isolate application option. Click the Next button to proceed. 52 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
6. To configure which server will host the application, start by clicking Add. 7. When the Select Servers dialog is displayed, select the correct Citrix Server(s) and click Add. The selected servers will be shown in the Selected items list. Click OK when done. You are returned to the Publish Application Wizard, which is updated with your selections. To accept these selections, click Next. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 53
8. To select the users who will have access to the application, first select the Allow only configured users radio button. Next, click Add. The Select Users or Groups dialog will be displayed. 9. In the Select Users or Groups dialog, select the user groups or users you want to include from those listed, then click Add to add them. Your selections will be added to the Configured Accounts list on the bottom of the dialog. If you need to add specific users, select the Show users check box, and use the same procedure to add each user. Click OK when you are done. You are returned to the Publish Application Wizard, which is updated with your selections. To accept these selections and continue, click Next. 54 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
10. The next page in the Publish Application Wizard is for configuration of the application icon and shortcuts. A DataLink Workstation icon is already selected for you as the default. To use a different icon, you can browse for the icon file using the Change icon button. The checkboxes in the Application shortcut placement section are used to configure what shortcuts (if any) are added to a client s computer when they are signed-up for a published application on their computer via the Citrix Program Neighborhood. By default, no shortcuts are added. However, an icon for all published applications for which the user has been signed-up will always appear in the Citrix Program Neighborhood for that user. Citrix XenApp 6.0, however, does not use Program Neighborhood, but uses the Citrix Online Plug-In instead. This program appears as an icon in the System Tray (lower right corner of the screen). Accept the defaults, or make the changes desired, and then click Next to continue. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 55
11. The settings on the last page of the Publish Application Wizard are not required for publication. To immediately publish the application, click Finish. The wizard closes and you are returned to the Citrix Access Management Console, which now shows the newly published application. 56 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
STEP 8. Creating Client-side Connection to the Workstation Application Once the OneTouch DataLink Workstation is published in Citrix, you must set-up a connection on each client computer that will be used to access it. This is done using the Citrix Program Neighborhood (Presentation Server 4.5 and XenApp 5.0) or Citrix Online Plug-In (XenApp 6.0). These steps assume that the Citrix XenApp Plugins for Hosted Apps has already been installed on each client computer (see your Citrix provider for details). The steps that follow should be repeated on each client computer that will be used to access the OneTouch DataLink Workstation, and for each user account that will be accessing the OneTouch DataLink Workstation on these computers. NOTE: In the instructions that follow, Application Set is a set of applications/desktops installed on a Citrix Farm for which a group of users have been given access to run remotely on the Citrix Farm. Users do not get to pick what applications/desktops to connect to on a specific Citrix Farm (this is decided for them by the Citrix administrators), but they can choose which Citrix Farms to connect to (assuming they have been given access to more then one Citrix Farm). Once the connection is created, the user will have access to all applications/ desktops on the selected Citrix Farm for which the Citrix administrators have given them access. Citrix Presentation Server 4.5 and XenApp 5.0 1. On the client computer, log on using the correct user account. Click Start, and then point to All Programs > Citrix > Program Neighborhood. The Citrix Program Neighborhood application starts. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 57
2. Double-click the Find New Application Set icon. The Find New Application Set Wizard appears. 3. If the Citrix Farm is located on the local network, click Next. If the Citrix Farm is not on the same local network as the client computer, then select Wide Area Network from the drop-down control and click Next. 4. In the next screen of the wizard, enter a description for the Application Set in the description text box (DataLink Workstation is recommended). This is the label for the connection that will be displayed for the client. 5. To locate the Citrix Farm, click the down arrow in the drop-list. Select the Citrix Farm from the list (if it does not appear, then consult your Citrix administrator). Click Next to proceed. 58 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
6. In the next screen accept all default settings (your Citrix administrator should have configured all application settings on the Citrix Farm). Click Next to continue. 7. In the next screen, click Finish to complete the Application Set connection. The wizard will close and the newly connected Application Set should appear in Citrix Program Neighborhood as a new icon. The client can now use this icon to start the OneTouch DataLink Workstation remotely. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 59
Citrix XenApp 6.0 XenApp 6.0 no longer supports the Citrix Program Neighborhood program supplied with earlier version of Citrix. Instead, the Citrix Online Plug-in is used. Unlike Program Neighborhood, the Citrix Online Plug-in requires little or no configuration. 1. Using the client computer, log on to Citrix using the Citrix Online Plug-in. Once installed, the login dialog is displayed by the Citrix Online Plug-in every time the user logs onto the client computer. Log on can also be achieved by right-clicking the Citrix Online Plugin icon in the system tray and selecting the Log On option in the pop-up menu. To login, enter the correct user account, password, and server/domain name info. 2. Once logged-on, the icon in the system tray will turn blue. Click on this icon to see the available applications. Click on one to start it. STEP 9. Publishing the Connectivity Desktop A desktop is published for the Connectivity Account user. As configured earlier, the OneTouch DataLink Data Management System v3.4 will start when this user logs in. When this user logs off, their session will continue, leaving OneTouch DataLink Data Management System v3.4 running on the Application Server. The desktop created for the Connectivity Account will also contain a shortcut for the OneTouch DataLink Workstation. 60 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
To publish the connectivity desktop, perform the following steps on the Application Server: 1. Start the Citrix Access Management Console (Citrix Delivery Services Console for XenApp 6.0). Once the console has started, wait for it to complete initialization and then perform the actions below which match the version you are using. This console will look similar for Citrix Presentation Server 4.5 and Citrix XenApp 5.0/6.0. The main difference is the content of the left pane (see figures below). In the panel on the left, expand the Citrix Resources entry by clicking the + icon next to it. Use the same action to expand the Presentation Server entry (Citrix Presentation Server 4.5) or the XenApp entry (Citrix XenApp 5.0/6.0.). Once expanded, a list of Citrix Farms (servers and groups of servers running Citrix) is shown. Find the Citrix Farm on which you installed OneTouch DataLink Data Management System v3.4, and expand its entry. 2. Right-click on the Applications entry. In the pop-up menu that appears, select New and then Publish application (or just Publish Application, if shown). The Publish Application Wizard will appear. Click Next to get past the Welcome screen. 3. In the Publish Application Wizard, enter the display name and description for the desktop (DataLink Connectivity Desktop is recommended for the name). Both are displayed to the client when they are using Citrix, so use verbiage which describes the desktop you are publishing. Click Next when done. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 61
4. To specify a desktop on the Type screen, select the Server Desktop radio button. Leave all other options at their default values. Click Next when done. 5. On the Servers screen, click Add. In the Select Servers dialog that appears, select the Application Server in the server list and click Add, then click OK. Back on the Servers Screen, which now shows the server you selected, click Next to continue. 62 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
6. On the Users screen, select the Allow only configured users radio button, then click Add. In the Select Users or Groups dialog that appears, check the Show users checkbox and select the Application Server to look in from the drop-down. From the list of users displayed, select the Connectivity Account user (DataLinkConnectivity if you used the default name) and click Add and then OK. Back on the Users Screen, which now shows the user you selected, click Next to continue. 7. On the Shortcut presentation screen you can browse to find a suitable icon for the desktop. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 63
The checkboxes in the Application shortcut placement section are used to configure what shortcuts (if any) are added to a client s computer when they are signed-up for a published application on their computer via the Citrix Program Neighborhood. By default, no shortcuts are added. However, an icon for all published applications for which the user has been signed-up will always appear in the Citrix Program Neighborhood for that user. Accept the defaults, or make any changes required, and then click Next to continue. 8. On the Publish immediately screen, click Finish to publish the desktop. 64 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
You are returned to the Citrix Access Management Console, which now shows the newly published desktop in the tree under Applications. STEP 10. Creating Client-side Connection to the Connectivity Desktop Once the Connectivity Desktop is published in Citrix, you must set up a connection on each client computer that will be used to access it. This is done using the Citrix Program Neighborhood (Presentation Manager 4.5 and XenApp 5.0) or the Citrix Online Plug-in (XenApp 6.0). These steps assume that the Citrix XenApp Plugins for Hosted Apps has already been installed on each client computer (see your Citrix provider for details). The steps that follow should be repeated on each client computer that will be used to access the Connectivity Desktop, and for each user that will be accessing the Connectivity Desktop. NOTE: In the instructions that follow, Application Set is a set of applications/desktops installed on a Citrix Farm for which a group of users have been given access to run remotely on the Citrix Farm. Users do not get to pick what applications/desktops to connect to on a specific Citrix Farm (this is decided for them by the Citrix administrators), but they can choose which Citrix Farms to connect to (assuming they have been given access to more then one Citrix Farm). Once the connection is created, the user will have access to all applications/ desktops on the selected Citrix Farm for which the Citrix administrators have given them access. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 65
Citrix Presentation Server 4.5 and XenApp 5.0 1. On the client computer, click Start, and then point to All Programs > Citrix > Program Neighborhood. The Citrix Program Neighborhood application starts. 2. Double-click the Find New Application Set icon. The Find New Application Set Wizard appears. 3. If the Citrix Farm is located on the local network, click Next. If the Citrix Farm is not on the same local network as the client computer, then select Wide Area Network from the drop-down control and click Next. 4. In the next screen of the wizard, enter a description for the Application Set in the description text box (DataLink Connectivity Account is recommended). This is the label for the connection that will be displayed for the client. 66 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
5. To locate the Citrix Farm, click the down arrow in the drop-down list. Select the Citrix Farm from the list (if it does not appear, then consult your Citrix administrator). Click Next to proceed. 6. In the next screen take all default settings (your Citrix administrator should have configured all desktop settings on the Citrix Farm). Click Next to continue. 7. In the next screen, Click Finish to complete the Application Set connection. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 67
The wizard will close and the newly connected Application Set should appear in Citrix Program Neighborhood as a new icon. The client can now use this icon to access the DataLink Connectivity Desktop. Citrix XenApp 6.0 XenApp 6.0 no longer supports the Citrix Program Neighborhood program supplied with earlier versions of Citrix. Instead, the Citrix Online Plug-in is used. Unlike Program Neighborhood, the Citrix Online Plug-in requires little or no configuration. 1. Using the client computer, log on to Citrix using the Citrix Online Plug-in. Once installed, the login dialog is displayed by the Citrix Online Plug-in every time the user logs onto the client computer. Log on can also be achieved by right-clicking the Citrix Online Plugin icon in the system tray and selecting the Log On option in the pop-up menu. To login, enter the correct user account, password, and server/domain name info. 68 Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix
2. Once logged-on, the icon in the system tray will turn blue. Click on this icon to see the available applications and desktops. Hover over the desktops branch, then click on a desktop selection to start it. Chapter 3: Installation of OneTouch DataLink Web for Use with Citrix 69
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CHAPTER 4 Multiple MeterLink Instances and Time Zone Support MeterLink is the component of OneTouch DataLink that establishes a connection between a meter and the OneTouch DataLink Data Management System. Each MeterLink instance allows up to 500 connections, both client connections (serial clients, OneTouch DataLink Wireless Units) and server connections (OneTouch DataLink Sync, serial servers, and terminal servers). Server connections are limited to 200, as they are always open and thus use more resources. To use more connections you must create another instance of MeterLink. SureStep meters synchronize their clocks with the MeterLink that they communicate with. In order to support multiple time zones, a MeterLink instance must be created on a different computer for each time zone. The following configurations are possible: Multiple MeterLink Instances on a Server. MeterLink on Multiple Servers for Multiple Time Zone Support. Multiple MeterLink Instances on a Server Verify System Requirements Verify that the intended computer(s) meet the system requirements for OneTouch DataLink Web, which are the same requirements as those for Windows Server 2003/2003 R2/2008/2008 R2. Verify Installed Components First install OneTouch DataLink Web on the host computer. See Chapter 2 and Chapter 3, as appropriate for specific installation instructions. Chapter 4: Multiple MeterLink Instances and Time Zone Support 71
STEP 1. Creating a Replicated Connectivity Account The OneTouch DataLink Web connectivity account is a single user allowing a Terminal Services Remote Desktop connection to the OneTouch DataLink Data Management System. A user (eg, a point-of-care coordinator) uses this account to start up and shut down the OneTouch DataLink Data Management System and to manage meter connectivity. Normally with OneTouch DataLink Web, only one connectivity account is created to run and manage MeterLink. To exceed the current connection limitations of MeterLink you must create multiple instances of it. Each instance of MeterLink runs in its own unique connectivity account. You can then remotely log on to different connectivity accounts as needed to centrally manage the different instances. 1. Log on as an Administrator and, using Terminal Services, ensure that all OneTouch DataLink Web remote users are logged off. Shut down all OneTouch DataLink components (MeterLink, Results Processing, Activity and Error Logging) if they are running. 2. Use the Control Panel s Regional and Language Options dialog box to examine the number and date preferences; change them as needed for the Connectivity Account. Make sure the clock is set correctly and the correct time zone is chosen. 3. To create a replicated connectivity account, click Start, and then point to Administrative Tools > Computer Management. 4. In the left pane of the Computer Management applet, expand System Tools and then Local Users and Groups. Click Users. A list of users appears in the right pane. For a domain account use Administrative Tools > Active Directory Users and Computers on the domain controller to get to Users rather than the Local Users and Groups. 5. Right-click Users, then select New User in the pop-up menu. 6. In the New User dialog box, enter the user name, full name, description, and password, and then confirm the password. The user name may be any appropriate unique name (the instructions that follow assume DataLinkConnect2 is the user name entered). For the full name and description, DataLink Web Connectivity 2 and DataLink Web Connectivity Services 2, respectively, are recommended. Enter a password and select the options required by your organization. Click Create to create the user. To return to the Computer Management applet, click Close. 7. In the pane which lists the users, right-click the user just created, then click Properties. 8. In the Properties dialog, click the Member Of tab, then click Add. 9. In the Select Groups dialog, click Advanced. 10. In the dialog that appears, click Find Now. 11. In the Search Results list, click Remote Desktop Users, then click OK. 72 Chapter 4: Multiple MeterLink Instances and Time Zone Support
12. In the Select Groups dialog that appears, click OK. You are returned to Member Of, which now lists the Remote Desktop Users group. If other groups are also listed, select and remove them as needed. 13. Click Apply to make the user part of the Remote Desktop Users group. If your organization requires further user account property modifications, apply them here. 14. Click the Sessions tab, and then set all options to Never. Also, select the Disconnect from session and from any client options. Click Apply. To close the Properties applet, click OK. Close Computer Management. 15. Create the Connectivity Account s user profile by logging onto the Application Server as the Connectivity Account user. 16. Log off and then log on again as an administrator. STEP 2. Create Another Instance of MeterLink You do not have to re-install OneTouch DataLink Data Management System to create another instance of MeterLink ; a copy of the existing MeterLink installation can be made. 1. Navigate to the OneTouch DataLink installation folder where MeterLink is installed. The default folder is C:\Program Files\LifeScan\MeterLink. 2. Right-click MtrLink.exe and select Copy. 3. Navigate to the LifeScan folder (the default folder is C:\Program Files\LifeScan), rightclick and select New > Folder. Give the folder a unique name (eg, MeterLink2). 4. Navigate to the new folder (eg, C:\Program Files\LifeScan\MeterLink2). 5. Right-click and select Paste to make a copy of MtrLink.exe. 6. To begin creating a new MTRLINK.INI file, double-click on MtrLink.exe. Double-click on the MeterLink icon in the system notification area of the taskbar and log on by selecting File > Administrator Access (password is surelink). 7. Add a temporary serial client connection. From the Connections menu, select Add Network Device Connection. For Device Type select Serial Server. Enter any values for the other fields (all fields require an entry). Click OK. 8. Shut down MeterLink, select File > Exit. When prompted about closing, click Yes. This will create the MTRLINK.INI file. 9. To change the MeterLink port selection, navigate to the folder with the new copy of MeterLink (eg, C:\Program Files\LifeScan\MeterLink2) and open the MTRLINK.INI file with Notepad. Chapter 4: Multiple MeterLink Instances and Time Zone Support 73
10. Scroll down and find the [SocketClientServerInfo] section. Change the Port value from 3001 to another number, eg, 3002. Increase this value for every new instance of MeterLink, ie, 3001, 3002, 3003 etc. 11. Save and close the MTRLINK.INI file. NOTE: The SocketClientServerInfo Port number is what MeterLink uses for client connections; you are configuring it to be different for each MeterLink instance. This new port number must be used when you configure a serial client or a OneTouch DataLink Wireless Unit to communicate with this new MeterLink instance. Existing devices must also be reconfigured to match the port number of the MeterLink instance they are intended to communicate with. 12. Double-click on MtrLink.exe. Double-click on the MeterLink icon in the system notification area of the taskbar and log on by selecting File > Administrator Access (password is surelink). 13. To remove the temporary serial client connection, from the Connections menu, select Remove Connection. 14. Shut down MeterLink, select File > Exit. When prompted about closing, click Yes. STEP 3. Configure the Instance of MeterLink To ensure MeterLink will start automatically for the new connectivity account, navigate to the new instance s folder (eg, C:\Program Files\LifeScan\MeterLink2). 1. Right-click on MtrLink.exe and select Create Shortcut. 2. Right-click on the newly created shortcut and select Cut. 3. Navigate to the Startup folder of the newly created connectivity account. If you are using Windows Server 2003/2003 R2, the folder is: C:\Documents and Settings\DataLinkConnect2\Start Menu\Programs\Startup If you are using Windows Server 2008/2008 R2, the folder is: C:\Users\DataLinkConnect2\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup 4. Right-click and select Paste. When you are done creating new MeterLink instances, use the OneTouch DataLink Web logon page and log on to the new connectivity account to start the new instance of MeterLink. Consult the OneTouch DataLink Connection Guide to add connections. When you are done creating new MeterLink instances, you can restart the other connectivity accounts by similarly logging in. 74 Chapter 4: Multiple MeterLink Instances and Time Zone Support
MeterLink on Multiple Servers for Multiple Time Zone Support Verify System Requirements Verify that the intended computer(s) meet the system requirements for OneTouch DataLink Web, which are the same requirements as those for Window Server (2003, 2003 R2, 2008, 2008 R2). STEP 1. Install MeterLink Only Install OneTouch DataLink Web on the host computer with the following minor changes. See Chapter 2 and Chapter 3 as appropriate for specific installation instructions. Ensure that the time, date, and time zone are correct. When installing the OneTouch DataLink Data Management System as instructed by the Installation section of the OneTouch DataLink System Administrator s Guide, Do Not choose the Typical setup type. 1. On the installer Setup Type screen, select Custom. 2. On the installer Custom Setup screen, select MeterLink Only. Chapter 4: Multiple MeterLink Instances and Time Zone Support 75
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CHAPTER 5 Licensing Use of the OneTouch DataLink Data Management System is subject to the software license terms and conditions set forth in the Software License Addendum in your organization s Supply Agreement with LifeScan. Please refer to such a Software License Addendum for the applicable license terms associated with the OneTouch DataLink Data Management System. This section is intended to help you understand license requirements associated with the following: 1. OneTouch DataLink Sync software, a copy of which is included on the OneTouch DataLink Web CD. 2. Microsoft Windows Server 2003, 2003 R2, 2008, or 2008 R2, which are operating systems on which OneTouch DataLink v3.4/web 3.0 runs. 3. Microsoft SQL Server 2005, 2008, 2008 R2, or 2008 R2 Express, one of which is required for use of the OneTouch DataLink Data Management System v3.4 software for a computer (ie, OneTouch DataLink 3.4), as well as for a server (ie, OneTouch DataLink v3.4/web 3.0). 4. Citrix XenApp (formerly Citrix Presentation Server ) (OneTouch DataLink v3.4/web 3.0 is validated for Citrix). It is the sole responsibility of your organization to ensure compliance with all applicable laws and software license requirements (including client access license requirements). This section is provided only for informational purposes and in no way modifies, supersedes, or overrides the license terms and conditions set forth in your organization s Supply Agreement with LifeScan or in other agreements with non-lifescan software manufacturers or vendors from whom you may purchase these aforementioned products. Chapter 5: Licensing 77
OneTouch DataLink Sync A copy of OneTouch DataLink Sync is included on the OneTouch DataLink Web CD for the purpose of enabling a user (ie, point-of-care coordinator) to configure and troubleshoot SureStep meters remotely. No additional OneTouch DataLink Sync licenses are needed (beyond a OneTouch DataLink Web license) to use OneTouch DataLink Sync for the administrative purposes of configuring and troubleshooting SureStep meters. However, if OneTouch DataLink Sync is used at nursing stations to upload data from the meters to a server or point-of-care coordinator s computer, your organization must purchase a separate OneTouch DataLink Sync license from LifeScan for each computer that runs OneTouch DataLink Sync for the purpose of uploading data from the meters to a server or point-of-care coordinator s computer. For instance, if OneTouch DataLink Sync is used at ten nursing-station computers for uploading data from the meters to a server running OneTouch DataLink Web, your organization must purchase a minimum of ten OneTouch DataLink Sync licenses (regardless of whether or not OneTouch DataLink Sync is being used concurrently on the ten computers). Microsoft Windows Server 2003/2003 R2/2008/2008 R2 OneTouch DataLink v3.4/web 3.0 runs on the MicroSoft Windows Server 2003, 2003 R2, 2008, and 2008 R2 operating systems. In addition to a Windows Server license, use of the OneTouch DataLink Data Management System software on a server requires Window Server client access licenses (CALs). The OneTouch DataLink v3.4/web 3.0 software uses one Windows Server 2003/2003 R2/2008/2008 R2 CAL for administrative purpose and one additional Windows Server 2003/2003 R2/2008/2008 R2 CAL for each concurrent user (ie, Point-of-Care Coordinator) accessing the OneTouch DataLink v3.4/web 3.0 software. If your organization wished to utilize the Terminal Services functionality of Window Server software, an incremental Terminal Services CAL is required as well. A Terminal Services CAL is required for each user or device. Windows Server licenses (including Windows Server CALs) and Terminal Services CALs are not included in the price of a OneTouch DataLink v3.4/web 3.0 license. Your organization is solely responsible for obtaining all applicable Windows Server 2003/2003 R2/2008/2008 R2 licenses (including all applicable Windows Server 2003/2003 R2/2008/2008 R2 CALs and any necessary Terminal Services CALs) directly from an authorized Microsoft distributor. 78 Chapter 5: Licensing
Microsoft SQL Server 2005, 2008, 2008 R2, or 2008 R2 Express and Client Access Licenses (CALs) The OneTouch DataLink Data Management System v3.4 software for a computer and the OneTouch DataLink Data Management System v3.4 software for a server each requires Microsoft SQL Server 2005, 2008, 2008 R2, or 2008 R2 Express. Many organizations with their own copy of SQL Server (2005, 2008, 2008 R2, 2008 R2 Express) prefer to leverage the usage of their own copy of one of these versions of SQL Server, and may do so subject to compliance with all Microsoft licensing requirements and OneTouch DataLink Data Management System 3.4 software technical requirements. Your organization may choose to purchase a license for SQL Server directly from an authorized Microsoft distributor. Please contact LifeScan to determine if SQL Server software licenses are available for purchase directly from LifeScan. In addition to the server software license for Microsoft SQL Server, your organization is solely responsible for ensuring that in connection with its use of the OneTouch DataLink Data Management System, your organization acquires the appropriate SQL Server client access license (CAL) for each device or user that accesses instances of the server software directly or indirectly. Such CALs are required for remote access to the OneTouch DataLink Data Management System software. There are two types of SQL Server CALs: one for devices and one for users. Your organization may purchase device and user CALs for the latest version of SQL Server CALs for SQL Server directly from an authorized Microsoft distributor. Your organization may also purchase directly from LifeScan device and user SQL Server 2008 Standard Edition CALs (for use only with the OneTouch DataLink Data Management System). SQL Server 2008 CALs permit access to instances of earlier versions of the SQL Server software. Please contact LifeScan for a link which includes further information about SQL Server 2008 Standard Edition device and user CALs. Your organization is solely responsible for complying with the applicable Microsoft SQL Server license terms (including, but not limited to, all applicable SQL Server CAL license terms), and for ensuring that your organization has the adequate type and number of Microsoft SQL Server CALs to support its use of the OneTouch DataLink Data Management System. Citrix XenApp (formerly Citrix Presentation Server ) Citrix XenApp is a remote access/application publishing product that allows one to connect to applications available from central servers. OneTouch DataLink v3.4/web 3.0 is validated for Citrix. If your organization has purchased a OneTouch DataLink v3.4/web 3.0 license from LifeScan and is using Citrix, then your organization is solely responsible for ensuring that it has the necessary Citrix licenses (including any necessary CALs). LifeScan does not provide such licenses, and no such licenses are included in the price of a OneTouch DataLink v3.4/web 3.0 license. Chapter 5: Licensing 79
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CHAPTER 6 Using OneTouch DataLink Web This chapter describes how to access and use OneTouch DataLink Web from client systems and is focused on how its use differs from the workstation-based OneTouch DataLink software. For specific information on using the OneTouch DataLink Data Management System v3.4, please refer to the user guide. How Using OneTouch DataLink Web is Different Browser/Citrix Operation The system is operated from any Internet Explorer browser (if using Terminal Services for application hosting) or from the Citrix Program Neighborhood application (if using Citrix for application hosting). The user simply needs to login when accessing OneTouch DataLink Web by using a valid Point-of-Care or Connectivity account. Multi-user Multiple Point-of-Care Account users can simultaneously log on, manage the system, and get reports. The Connectivity Account(s) allow a user to manage the meter connectivity through MeterLink. Easy Recovery To start OneTouch DataLink Data Management System v3.4, log on to the Connectivity Account and disconnect from the session. To manually shutdown the system, stop MeterLink and then log-off the Connectivity Account. Web Distribution OneTouch DataLink Sync is distributed by OneTouch DataLink Web via its logon page. Obey the licensing requirements, and install OneTouch DataLink Sync when and where you need it directly over the Web. IT Friendly The OneTouch DataLink Data Management System v3.4 is hosted on Microsoft Windows Server 2003, 2003 R2, 2008, or 2008 R2 for centralized IT department management. The system can be separated by function into separate computers. IT department intervention is not required to start, stop, or manage daily details of the OneTouch DataLink Data Management System v3.4. Chapter 6: Using OneTouch DataLink Web 81
Logging on via Browser One way to log on to the OneTouch DataLink Web system is to use the Microsoft Internet Explorer browser and the OneTouch DataLink Web logon page (assuming it was installed). Using this web page to log on utilizes Terminal Services on the server, even if Citrix has been set-up to host the system on the server side (Terminal Services can be considered a subset of Citrix). To log on using the web page, perform the following steps: 1. Log on to your computer, which must be connected to the same network/domain as the OneTouch DataLink Web Application Server. 2. Open Internet Explorer, and go to the OneTouch DataLink Web logon page. If your system has been installed to the default locations, then the URL will simply be the name of the IIS server where the OneTouch DataLink Web site was installed. If the system has been installed to a different location, enter the necessary URL. 3. On the OneTouch DataLink Web logon page, enter in the server text box the name of the Application Server hosting OneTouch DataLink, choose a screen size, and click Connect to DataLink Web. 82 Chapter 6: Using OneTouch DataLink Web
4. Terminal Services will start a Remote Desktop session for you and display a logon dialog box. To log on, enter the name of the OneTouch DataLink Web account you wish to use and its password, and click OK. Logging on using TS Web Access (2008)/Remote Desktop Web Access (2008 R2) If your organization is using Windows Server 2008 with Terminal Services and TS Web Access (or Windows Server 2008 R2 with Remote Desktop Services and Remote Desktop Web Access) to host OneTouch DataLink Web, then you can access the OneTouch DataLink Workstation via the TS Web Access or Remote Desktop Web Access page from a client computer. The text that follows uses the term Terminal Services for both services offered by Windows Server 2008 and Windows Server 2008 R2. TS Web Access and Remote Desktop Web Access are both referred to as simply Web Access. Screen images that follow are for Windows Server 2008. The screens for Windows Server 2008 R2 are similar. NOTE: To use TS Web Access, client computers must be running RDC (Remote desktop Connection) 6.1 which is included with the following operating systems: Windows Server 2008 R2 Windows Server 2008 Windows Vista with Service Pack 1 Windows XP with Service Pack 3 1. On the client computer, start a web browser and enter the name of the server where Terminal Services is installed. For Windows Server 2008, this is typically http://servername/ts. For Windows Server 2008 R2, this is typically http://servername/rdweb. If using a Terminal Services farm, enter the name of the DNS alias of the farm. 2. Enter your Network Credentials when prompted. Chapter 6: Using OneTouch DataLink Web 83
3. On the Web Access web page, locate the DataLink Workstation icon in the RemoteApp Programs. Click the icon to start the OneTouch DataLink Workstation. Logging on Using Citrix Program Neighborhood If your organization is using Citrix to host OneTouch DataLink Web, then your Citrix administrator should have installed the Citrix XenApp Plugins for Hosted Apps on your computer and configured the Point-of-Care Account and/or Connectivity Account connection(s) within the Citrix Program Neighborhood (if using Presentation Server 4.5 and XenApp 5.0) or within the Citrix Online Plug-in (if using XenApp 6.0). If the steps that follow do not match what you see on your computer, contact your Citrix administrator. To log on to OneTouch DataLink Web using Citrix Program Neighborhood: 1. On the client computer, click Start, and then point to All Programs > Citrix > Program Neighborhood. The Citrix Program Neighborhood application starts. You will see icons for the items you have been given access to (the example below shows icons for the workstation and the connectivity account). 84 Chapter 6: Using OneTouch DataLink Web
2. Double-click on the item you wish to access (either DataLink Workstation or DataLink Connectivity Account in this example). All applications/desktops available via the selected item will be displayed. The example below shows what is available for the DataLink Connectivity Account: 3. The Citrix logon page will appear. Enter the username and password for the Point-of- Care Account or Connectivity Account (whichever is appropriate), then click OK. To log on to OneTouch DataLink Web using the Citrix Online Plug-in: 1. Using the client computer, log on to Citrix using the Citrix Online Plug-in. Once installed, the login dialog is displayed by the Citrix Online Plug-in every time the user logs onto the client computer. Log on can also be achieved by right-clicking the Citrix Online Plug-in icon in the system tray and selecting the Log On option in the pop-up menu. To login, enter the correct user account, password, and server/domain name info. Chapter 6: Using OneTouch DataLink Web 85
2. Once logged-on, the icon in the system tray will turn blue. Click on this icon to see the available applications and desktops. Click on the entry for the item you want to start. Starting and Using OneTouch DataLink Web Connecting as Connectivity Administrator Previous versions of the OneTouch DataLink Data Management System required a dedicated computer. Connectivity was provided by component programs (eg, MeterLink and Results Processing) running continuously. A user was required to be always logged on and to access the computer physically to start or stop the system. OneTouch DataLink Web still has many of the same requirements, but improves the system by running the connectivity components on a server and accessing them by a Terminal Services Remote Desktop account. This account is the Connectivity Account. To start the OneTouch DataLink Web system, a user (eg, point-of-care coordinator) does one of the following: Uses the OneTouch DataLink Web logon page to start a Remote Desktop session and logs on to the Connectivity Account. Uses the Citrix Program Neighborhood or Citrix Online Plug-in to start a Citrix Desktop session and logs on to the Connectivity Account. 86 Chapter 6: Using OneTouch DataLink Web
Once logged on, the Connectivity Account starts the OneTouch DataLink connectivity components automatically, displaying their icons in the taskbar notification area. A full desktop is shown, with shortcuts visible and LifeScan in the Start menu. To keep the OneTouch DataLink system running, the Connectivity Account must remain logged on. However, the user can disconnect at any time and then log on again to reconnect as needed. Terminal Services/Citrix will keep the disconnected Remote Desktop session running. To manually shut down the OneTouch DataLink system, first shut down MeterLink, and then log off the Connectivity Account. WARNING: The Connectivity Account must be manually logged on whenever the Application Server running the OneTouch DataLink system is started. This can be done from any computer on the network using Internet Explorer by anyone who knows the user name and password of the Connectivity Account. Appearance of the Connectivity Desktop will vary depending on the method used to access it (Terminal Services or Citrix), but there are not that many differences. Connectivity Desktop Using Terminal Services Remote Desktop Connection Bar The desktop icon starts the DataLink Workstation application only. Logging onto the Connectivity Account starts the other connectivity applications automatically. See the icons in the system notification area at the bottom right. Application Server that the Remote Desktop is connected to. Minimize, resize, and close buttons. Close does a Remote Desktop disconnect, which leaves OneTouch DataLink running. The Start menu s All Programs list includes the folder LifeScan > DataLink. Results Processing is running Activity and Error Logging is running MeterLink is running System notification area icons indicate which OneTouch DataLink components are running. Chapter 6: Using OneTouch DataLink Web 87
Connectivity Desktop Using Citrix The desktop icon starts the DataLink Workstation application only. Logging onto the Connectivity Account starts the other connectivity applications automatically. See the icons in the system notification area at the bottom right. Citrix desktop appears as a Windows application, and includes minimize, resize, and close buttons. Close does a Remote Desktop disconnect, which leaves OneTouch DataLink running. The Start menu s All Programs list includes the folder LifeScan > DataLink. System notification area icons indicate the OneTouch DataLink components that are running. Results Processing is running Activity and Error Logging is running MeterLink is running Connecting as a Point-of-Care User Previous versions of the OneTouch DataLink Data Management System did not allow multiple users. A user was required to be always logged on and physically access the computer to start or stop the system. OneTouch DataLink Web improves the system by allowing multiple users to run the OneTouch DataLink Workstation simultaneously. Access is by multiple Terminal Services Remote Desktop accounts (known as Point-of-Care Accounts) or via Citrix application set hosting (which also uses accounts known as a Point-of-Care Accounts). To connect to the workstation remotely, the user does one of the following: Uses the OneTouch DataLink Web logon page to start a Remote Desktop session, and logs on to a Point-of-Care Account. This account starts only the OneTouch DataLink Workstation application. A full desktop is not shown. Uses the Citrix Program Neighborhood or Citrix Online Plug-in to start a Remote Desktop session and logs on to a Point-of-Care Account. This account starts only the OneTouch DataLink Workstation application. A full desktop is not shown. Each user gets his or her own session, which ends when the user disconnects or closes the OneTouch DataLink Workstation application. 88 Chapter 6: Using OneTouch DataLink Web
OneTouch DataLink Workstation Using Terminal Services Remote Desktop Connection Bar Point-of-Care Accounts run only the OneTouch DataLink Workstation application. Application Server that the Remote Desktop is connected to. Minimize, resize, and close buttons. Close does a Remote Desktop disconnect, which does not leave Point-of-Care Accounts running. When only a single application is running, no desktop is shown. OneTouch DataLink Workstation Using Citrix Point-of-Care Accounts begin by using the Citrix Program Neighborhood. The DataLink Workstation icon provides the ability to start the application. The OneTouch DataLink Workstation is displayed like any other application. Closing the application does a Remote Desktop disconnect, which logs off the Point-of-Care Account automatically Chapter 6: Using OneTouch DataLink Web 89
Understanding Multi-User Issues When two or more users of the OneTouch DataLink Workstation application are actively configuring the same part of the system at the same time, they can interfere with each other. Always coordinate your changes with other users. If multiple users are modifying the same item (ie, Location, Meter, Operator, Test Strip, Control, Linearity Kit, or Institution), only the last modification will be kept. If modifications are made simultaneously, the user may get the following message: A severe error has occurred. Unable to save the current item. Should this error occur while modifying an item, try saving the item again. If multiple users are adding the same item, and do so simultaneously, then a duplicate entry is possible. The OneTouch DataLink system remains operational and stable. Should a duplicate entry occur, delete the duplicate (or duplicates) using the Delete button on the appropriate Properties sheet. If multiple users are adding the same item, and do so sequentially, a duplicate entry will not be generated. The first user to add the item will succeed; the subsequent users may get the following message: A severe error has occurred. Unable to save the current item. Should this error occur while adding an item, exit the Properties sheet and see if the item being added already exists. Retry adding it as needed. Printing From OneTouch DataLink Web, you can print normally to your local computer s printer, the local computer s default printer, or network printers. Windows Terminal Services and the Remote Desktop client software map the printers for you. Regional Settings Regional settings define your preferences for date, time, and number formats. Preferences for each OneTouch DataLink Web account are set when the account is created. Although OneTouch DataLink Web is accessed over the Web using a client computer, the client computer s regional settings are not used; the OneTouch DataLink Web applications are running on the server, not the client. When a user logs in using a OneTouch DataLink Web account via Remote Desktop/Citrix, the regional settings for the account stored on the Application Server are used. To change regional settings for the Connectivity Account, log on and use the Control Panel to access the Regional and Language Options. After changing your settings, shut down and restart the OneTouch DataLink components. Shut down MeterLink and log off from the Connectivity Account; then log on again to restart OneTouch DataLink. To change regional settings for the Point-of-Care Accounts, log on from the console. This temporarily gives the Point-of-Care Account a full Windows desktop, which it does not have when used from Terminal Services. Use the Control Panel to access the Regional and Language Options, and then log off. The changes become active the next time you log on to the account. 90 Chapter 6: Using OneTouch DataLink Web
Installing OneTouch DataLink Sync OneTouch DataLink Sync can be installed on client computers (not servers) from the OneTouch DataLink Web logon page. If you did not install this web page, then you will have to install it manually from the files on the CD. 1. Log on as an administrator. 2. Using Internet Explorer, go to the OneTouch DataLink Web logon page and click the hyperlink titled Click here to Install DataLink Sync. Chapter 6: Using OneTouch DataLink Web 91
3. Read and agree to the terms and conditions, and then click Install DataLink Sync. 92 Chapter 6: Using OneTouch DataLink Web
4. Read and follow the install instructions. CAUTION: To install OneTouch DataLink Sync on Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2, refer to the instructions below. Installing OneTouch DataLink Sync on Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 To install OneTouch DataLink Sync on Windows Vista, Windows 7, Windows Server 2008, or Windows 2008 R2, perform the following steps: 1. Ensure you are logged on as an administrator. 2. On the web page, select the Download link. 3. On the File Download - Security Warning dialog that asks Do you want to run or save this file?, click Save. 4. On the Save As dialog, choose where to save the install.exe file. Click Save. 5. When the download is complete, click Close. Chapter 6: Using OneTouch DataLink Web 93
6. To set the compatibility mode, navigate to where the install.exe file was saved. Rightclick the file and select Properties. 7. On the Properties dialog select the Compatibility tab. 8. Select Run this program in compatibility mode for: 9. Select Windows XP (Service Pack 2) from the drop-down list. 10. Click Show settings for all users. If the User Account Control dialog is shown, click Continue. 11. On the new Properties dialog, the Compatibility for all users tab, select Run this program in compatibility mode for: 12. Select Windows XP (Service Pack 2) from the drop-down list. 13. Click OK. 14. On the original Properties dialog, click OK. 15. To perform the installation, right-click on the install.exe application and select Run as administrator. If the User Account Control dialog is shown, click Allow. 16. Use the installer wizard. On the Choose Install Folder screen, choose a folder to install to, eg, C:\Program Files\LifeScan\DataLink Sync. WARNING: Windows Vista, Windows 7, Windows Server 2008, and Windows Server 2008 R2 each virtualize the Program Files path. If you install to Program Files, then each user will have to configure LifeScan DataLink Sync separately. When the installer finishes, you may delete the install.exe file that was downloaded. Do Not run LifeScan DataLink Sync yet. 17. To set the compatibility mode, Navigate to the installation folder, right-click the LifeScan DataLink Sync.exe application, and select Properties. 18. On the Properties dialog, select the Compatibility tab. 19. Select Run this program in compatibility mode for: 20. Select Windows XP (Service Pack 2) from the drop-down list. 21. Click Show settings for all users. If the User Account Control dialog is shown, click Continue. 22. On the new Properties dialog, the Compatibility for all users tab: Select Run this program in compatibility mode for: 23. Select Windows XP (Service Pack 2) from the drop-down list. 24. Click OK. 25. On the original Properties dialog, click OK. 94 Chapter 6: Using OneTouch DataLink Web
To allow OneTouch DataLink Sync access to the network it must be given an exception in Windows Firewall. Perform the following steps: 1. Click Start and point to Control Panel. 2. On the Control Panel screen, under Security, select Allow a program through Windows Firewall. If the User Account Control dialog is shown, click Continue. 3. On the Windows Firewall Setting dialog, select the Exceptions tab. 4. Click Add a program. 5. On the Add a program dialog, scroll down and select the LifeScan DataLink Sync entry in the list. Click OK. 6. On the Windows Firewall Setting dialog, click OK. To give all users a desktop shortcut to OneTouch DataLink Sync, perform the following steps: 1. Click Start and point to Computer. 2. Navigate to C:\Users\Public\Public Desktop and move the desktop LifeScan DataLink Sync shortcut from the desktop to it. The folder is hidden, so you will have to enable the Show hidden files and folders option in Explorer to find it. To have OneTouch DataLink Sync start automatically for all users, perform the following steps: 1. To open the All Users startup folder, right-click Start and select Explore All Users. In the Folders list, select Startup. 2. To open the user startup folder, right-click Start and select Explore. In the Folders list, select Startup. 3. Move the LifeScan DataLink Sync shortcut from the user s startup folder (opened in step 2) to the All Users startup folder (opened in step 1). If the Destination Folder Access Denied dialog is shown, click Continue. If the User Account Control dialog is shown, click Continue. Chapter 6: Using OneTouch DataLink Web 95
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Appendix A Frequently Asked Questions (FAQ) Do I have to install Terminal Services (TS) and Internet Information Services (IIS) in the order you describe? No. You may install in another order, provided that the order of the OneTouch DataLink Web installation itself is maintained. If you plan to move the database to a separate server, that must be done after the initial OneTouch DataLink Data Management System v3.4 installation. If I need to reinstall a component necessary for OneTouch DataLink Web, what is the recommended procedure? LifeScan recommends reinstalling components in the order presented in this document. How can I acquire additional SQL client access licenses (CALs) should the needs of my organization change? Contact your IT department, Microsoft, or an authorized Microsoft software distributor. Can I log back on to the OneTouch DataLink account on the console if the server restarts? No. If the server restarts, the OneTouch DataLink account must NOT log on to the console. Both the console and Connectivity Account would run MeterLink and would contend for connections. If I change the OneTouch DataLink settings, will it affect others who use different accounts? Yes. OneTouch DataLink parameters and settings are stored globally in the registry. If a certain user dislikes the Standard view of OneTouch DataLink and changes it, the next time another user logs on to his or her account the Standard view will be changed. Other settings include the report selections. A duplicate appears after I added an item (ie, Location, Meter, Operator, Test Strip, Control, Linearity Kit, or Institution). What do I do? The duplicate is due to another user simultaneously adding the same item. Just delete the duplicate (or duplicates) by using the Delete button on the appropriate Properties sheet. Coordinate your changes with other users. Appendix A: FAQs 97
I get A severe error has occurred. Unable to save the current item when adding or modifying an item (ie, Location, Meter, Operator, Test Strip, Control, Linearity Kit, or Institution). What do I do? The error is due to multiple users simultaneously modifying or adding an item. You can either retry the save, or exit the Properties sheet for the item and look at what the other user has changed. Coordinate your changes with other users. Why do I get an error message during backup when I choose a backup folder that is different from the default? (C:\Program Files\LifeScan\DataLink\Backup) Two reasons first, the ability to read and write to a folder is based on user privileges, which must include the OneTouch DataLink Web users. The default path of C:\Program Files\LifeScan\DataLink\Backup includes Terminal Services Users to provide for this. Consult your system administrator to correct any error with privileges. Second, the backup facility is a function of SQL Server, so the account that the SQL Server runs under must have the correct privileges. Refer to Step 3, Create Database Backup Path in the Installation section of the OneTouch DataLink System Administrator's Guide. 98 Appendix A: FAQs
LifeScan Health Care Professional Line: 1 800 524-7226 (USA) 1 888 353-0800 (Canada) LifeScan Web Site: www.lifescan.com OneTouch, DataLink, MeterLink, SureStep, SureStepFlexx, and SureStepPro are registered trademarks of LifeScan, Inc. Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems Incorporated. WinZip is a registered trademark of WinZip Computing, Inc. Microsoft and Windows are registered trademarks and SQL Server is a trademark of Microsoft Corporation in the United States and other countries. All rights reserved. 2010 LifeScan, Inc. Milpitas, California 95035 USA AW 06592902A Rev. Date: 9/2010 Made in the USA