guide to getting started Palm Treo TM 650 the future is friendly
table of contents activating your device 3 enabling your wireless connection 4 setting up your email corporate email account 5 personal or small business email 5 email setup 6 troubleshooting 10 what do I do if my device resets unexpectedly? 10 what do I do if I m getting error messages? 11 support 12
welcome Thanks for choosing the Palm Treo TM 650 from TELUS Mobility. This guide will help you activate your Treo 650 and setup your email so that you can make calls and send and receive emails from your device. For detailed information on how to use your device, please refer to the Palm user manual included on the Palm Software Installation CD in your Treo 650 box. If, after reading this guide, you have any questions, please call 1-866-771-7292. let's get started! 2
activating your device Your Treo 650 should already be activated. If it isn t, please activate online at telusmobility.com/activate or call us at 1-866-771-7292 (a service charge may apply). We recommend that you charge your device for four hours in order to maximize battery performance. Please refer to the Palm user manual for charging instructions. 3
activating your device (continued) enabling your wireless connection In order to send and receive calls and emails, you need to enable your wireless connection. 1. Verify that your device s wireless connection is on, and that you are getting service. You should see the digital signal strength indicator in the top right corner of your screen. 2. If it is not there, turn on your wireless connection by pressing and holding the red Phone/End button until the Treo home screen appears. The icon should now appear on your screen. 4
setting up your email Before you get started, you will need the following information to set up your email. corporate email account If you are configuring your device for your corporate email, please contact your network administrator to obtain the following information: Username (network account): Password (network account): Email address: Mail Server name: SSL (Secure Sockets Layer) connection (if applicable): Yes or No personal or small business email To add small business, or other email such as Yahoo!, you may need to upgrade your account to allow for POP3/IMAP4 access to your email. Please have the following information handy before you start. You can refer to telusmobility.com/emailsetup or contact your Internet Service Provider for this information. 5
Username: Password: Incoming mail server address: Outgoing mail server address: email setup step 1: adding an account Press the Home button, select VersaMail. Open the menus by tapping the top-left corner of the screen. Select Accounts, then select Account Setup. Select New. 6
step 2: choosing your email provider Enter a descriptive name in the Account Name field. From the Mail Service list, select your email provider. - For a Corporate email account (Microsoft Exchange 2003 server required), select Exchange ActiveSync. - If your email provider is in the Mail Service pick list, the protocol is automatically selected and the protocol pick list does not appear. - If your email provider is not in the list, select Other and check with your email service provider to find the protocol for your email account (POP or IMAP). Select Next. 7
step 3: entering your email information Enter the username for your email account. Select the Password box, enter your email account password, then select OK. Select Next. 8
Review your settings - If you chose an email provider from the list in step 2, the mail server screen is already filled in. - If you chose Exchange ActiveSync or Other, enter your email address and the names of the mail servers (check with your email service provider for this information). Select Next, then select Done. Now your Treo 650 is ready for email! 9
troubleshooting what do I do if my device resets unexpectedly? The device may reset unexpectedly if you have a large number of emails and calendar appointments (i.e. over 50) at the time of initial synchronization, or if you access the web or other applications during email synchronization. If a reset occurs, take the following steps: Ensure the phone mode is turned on. Please refer to enabling your wireless connection on page 4. Set up your email account information if it has been lost. Please refer to page 6. If the device continues to reset, please perform a hard reset. For a hard reset, take the following steps: 1. Press the Battery Door Release button and slide the battery door downward to remove it from the device. 2. Press and hold the Power/End button and use the tip of the stylus to tap the reset button located under the battery door. 3. Continue pressing and holding Power/End. The palmone logo appears with a progress bar, and then the circular Palm Powered logo appears. 4. Release Power/End after the circular Palm Powered logo appears. 5. When Erase all data? appears, press Up to confirm the hard reset. 10
what do I do if I m getting error messages? If you are getting error messages infrequently, select Yes or Okay to bypass the error. This should clear the error. If you are getting error messages frequently, performing a soft reset should minimize these errors. To perform a soft reset, take the following steps: 1. Press the Battery Door Release button and slide the battery door downward to remove it from the wireless handheld. 2. Use the stylus tip to press the Reset button on the back of the wireless handheld. 11
support If you have any questions about the setup of your device, rate plans, or billing, please visit us at telusmobility.com/treo650 or contact us at 1-866-771-7292. 2005 Palm, Inc. All rights reserved. Palm, Treo, VersaMail, and Palm OS are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. 2005 TELUS Mobility. Printed in Canada 10/05 12