Chad D. Laibly 6401 Alison Lane, Madison, WI 53711 608-286-5482, chadlaibly1@yahoo.com Certified Energy Efficiency Professional Quick Summary Experienced in overseeing all aspects of a weatherization retrofitting company. Skilled in client relations and expectations management, team management, community weatherization program management, home performance review analysis and all related IT competencies. Years of experience directing and training of all auditors to ensure safety competencies and proper financial analysis for home owners. Direct experience helping to shape national weatherization policies working with the EPA. Active memberships in Home Performance with Energy Star, Efficiency First, EGIA. Expert competency in safety code compliant air sealing, Krundle Cool Machine blown in operation, closed and open cell spray foam applications, crawlspace vapor barrier installation, and foamboard and drywall installation. BPI Analyst and BPI Envelope and OSHA 10 Certifications. Achieved BPI Accreditation for CES, one of only 7 companies in VA to do so, with successful follow-up audits conducted. Active relationships with BPI program managers and auditors (Andrea Dravo, Tony Peters, etc.) Relevant Skills Team Management Treat Performance Modeling Software Salesforce Microsoft CRM Dynamics Retrotec Blower Door Minneapolis Duct Blaster Krundle Cool Machine 2 lb. Spray Foam Microsoft Office Suite/Publisher/Visio Mozy Pro Quickbooks XPS/6 mil sealing Word Press (built the website www.thesolar411.com) Awarded Educational Partner of Year Edison Academy OSHA 10 Certified (current) Areas of Expertise and Experience Detailed Summary Excellent account management of client, corporate, non-profit, and community relationships. Fostering of contractor relationships for home energy auditing referral sources. Providing onsite training to local and state programs. Managing a team of 15 energy auditors and weatherization technicians. Providing onsite supervision to ground crews to maintain quality and client satisfaction. Provide bimonthly Best Practices meetings to maintain health and safety standards and to facilitate accurate communication among ground crews and office sales personnel. Integrated knowledge and relations with the energy efficiency and weatherization community to include Efficiency First, BPI, RESNET, USGBC, NARI, and EPA. Use of Retrotec and Minneapolis blower doors. Use of Minneapolis duct blaster. Proficient with all energy auditing diagnostic tools (Fluke and FLIR infrared cameras, Testo and Bacharach Combustion Analyzers, CO detectors, various smoker draft devices, pressure pans, etc) Proven track record of sales in weatherization and solar services and products to residential and entry level commercial clients in the DC area. (highest win - $95,000) Team average $35,000. Proven track record of sales of weatherization services in the DC area. (highest residential win- $16,000) Team average $5000.
TECHNICAL COMPENTENCIES: Use of the TREAT building performance modeling software to report retrofits to the EPA. Use of the HPwES reporting site, Green Energy Compass. Implementation of the BPI Quality Management System in business best practices. Experience overseeing all aspects of air sealing, to include foam guns, flashing, dense-packing, fiberglass (faced and un-faced) installation, and various R-foam application. Expert knowledge of the information presented in Residential Energy and the Saturn Energy Auditor and Envelope series. Robust familiarity with various types of heat transfer mechanisms in differing building types. Ability to assess and accurately propose air sealing and insulation methods at a profitable time and rate for a particular job. Proficient in calculating of job profits (to include overhead, commissions, product cost, variables, labor, profit, and manager commissions). Proficient in Salesforce (includes setup and customization) as well as Microsoft CRM Dynamics for client management. Mailchimp proficiency for email campaign management of outreach to vendors and clients with monthly newsletters and incentive dissemination. Use of SalesGenie and ecampaignpro to identify and attain criteria oriented prospect lists for targeted lead generation campaigns. Developed and used a simple, yet transparent method for calculating and archiving commissions for tiered sales and all level of sales. Extensive product knowledge and vendor management for order fulfillment. Extensive experience working with Office 2010/ Outlook/Word/Excel/Visio/PowerPoint/Publisher. Use of the Solmetric Suneye shading assessment device and software for solar sales. Using Visio & Google Earth for PV/Thermal layout design graphics used in proposals. Proficient in current commercial and residential module and inverter types. Expert in the Enphase Enlighten Software used with Enphase Microinverters on Solar PV systems. Familiar with Fat Spaniel and DECK monitoring software used with single inverter Solar PV solutions. Roof top experience providing layout, drill point identification, sealing, hardware mounting, conduit running, and MDP connection with Solar PV systems. Strong familiarity with the installation of residential solar thermal systems to include onsite experience. Proficient in online ordering of PV product and current pricing trends. Thorough understanding of all Small Business Server Features and Benefits to include: Exchange, managed AV capabilities, mobile device support, intranet, file sharing and security protocols, backup and restore capabilities (tape drives, windows NT Shadow Copy), collaboration tools (calendar, contacts, tasks, appointments and centralized email). Thorough understanding and experience selling Web design and hosting services, domain registration, SEO and dashboard administration, as well as Bluetooth, Postini, MozyPro, Carbonite, GenieSoft, DS3, Sun Belt Replication, Spectorsoft, Kaseya Managed Services. Ability to configure and perform troubleshooting for basic networking connectivity including TCP/IP, DHCP and DNS. Expert knowledge Windows XP operating system installation, configurations, optimization, repair, and maintenance. Intermediate understanding of web technology including HTML, Browsers, Web Servers.
EXPERIENCE Applied Tech Aug, 2011 - Present Account Manager Maintain client expectations while providing ongoing IT consultation. Advise on Microsoft licensing strategies for small to mid-size companies (5-300) employees. Design and sell IT business solutions (servers, hosted email, software, managed services). Train incoming personnel on quoting and purchasing processes. Lead implementation of Quosal quoting system software upgrade, to include technical and training aspects. Demonstrate consistent excellent organizational, time management, and analytical skills in a fast paced environment. Evaluate and maintain vendor, subcontractor, and outsourced collaborative relationships. Lead by example providing instruction of professional consulting both onsite and in-house. Participate in key trade show events for lead generation, public outreach. Finalizing inside sales either through email, in person, or phone conference calls. Continuum Energy Solutions, Inc. Feb 2009-Present Division Manager Increased 2009-2010 sales and service revenue by 300% through concentrated prospecting efforts within the Weatherization. (550% when including the ARRA bump money). Organically grew the professional CES team from a single laptop in a hallway in 2009 to its current 15 person team within a networked office and professional environment. Managed a team of 9 clean energy consultants and 5 field team members to ensure proper installation technique implementation. Reported weekly to President on all financials including profit margins, COGS, wins/losses. Managed leasing accounts for large equipment purchases. Demonstrated consistent excellent organizational, time management, and analytical skills in a fast paced environment. Evaluated and maintained vendor, subcontractor, and outsourced collaborative relationships (to include lead generation referral programs). Lead by example providing instruction of professional consulting both onsite and in-house to include after hour training sessions. Designed and implemented an organized, transparent commission payout process for team members. Managed and submitted an organized payroll for full-time, part-time, intermittent, and departed team members in compliance with their employment agreement. Managed the company event process (registration, planning, marketing strategy, setup, lead capture, prospecting, conversion tracking, and profit analysis). Familiar with key trade show events involving solar and weatherization in the DC, VA, and MD area. Extensive experience with finalizing sales either through email or phone conference calls. Hands-On leadership experience evaluating prospects sites for solar and weatherization providing related training in proposing solutions, and project management for won proposals in the form of equipment ordering logistics, client expectation management, technical oversight, and onsite production and follow-up. Managed all marketing aspects from web design to direct marketing outreach programs and documentation materials.
Hilltop Consultants, Inc. Oct 2006-July 2009 VP, Sales and Marketing/Quality Assurance Set and lead sales and marketing strategy by providing short-term quota and long-term revenue benchmarks on a monthly and yearly basis. Responsible for client plan renewals through the use of education of new technology and improved processes. Routinely met and exceeded quota consistently over 100%. Developed and fostered strong, trusting relationships with clients. Worked with president to engineer the most effective presentation possible to identified prospects. Managed team of 4 full-time staff sales and marketing staff. Attended all Network Engineering team meetings in order to facilitate open communication on all projects and keep up on new technologies. Evaluated and maintained vendor, subcontractor, and outsourced relationships including rate negotiations, non-competition agreements, and payment cycles. Provided onsite reviews of Small Business entities that included a full review of their Symantec and Trend Antivirus products, disaster recovery and backup systems, UPS and surge protector devices, Windows Server and Small Business Server tower and rack mount systems to include detailed review of log reports, operating system compatibilities and licensing, cable routing and installation needs, email hosting (pop3 or Exchange), remote access capabilities, file and network resource sharing, wireless security and general security, computer internet and email policies and proprietary software compatibility requirements. Conducted marketing outreach campaign through networking, email newsletters, referrals, telephone and cold calling to identify new potential sales opportunities. Responsible for cradle to grave project management including pricing analysis, negotiation of rates, proposal writing, daily technician work and reporting, and invoicing. Consistently converted existing and new prospects into long-term clients with signed ongoing service contracts. Researched and reviewed Results-Software, MS CRM, and Salesforce.com for possible CRM use. Chose Salesforce.com and began customizing the product for our department when the decision was put on hold. Acquired accounts worth $365K in 2007 sales allowing HCI to double in size. Wrote a proposal for, and landed a complete build out project for Law Media Group in DC worth $132,000. Computer Network Solutions Oct 2002-Feb 2007 President Provided initial pre- and post-sales support to prospects and existing clients. Responded to all sales and technical inquirers from potential and existing clients. Fostered collaborative efforts with other IT companies to secure client support. Implemented and customized QuickBooks for daily use. Oversaw all aspects of day-to-day business operations. Continually reviewed internal processes in order to develop best practices. National Wildlife Federation June 2002-Feb 2004 IT Systems Analyst Assisted with management of Helpdesk team using Helpstar and Symantec Imaging. Administered general IT systems and security training to all incoming employees. Hand-picked by the executive office to be their personal IT representative. Duties also included Community Outreach as an NWF intern for the Backyard Wildlife Habitat program by providing seminars to schools and organizations in the DC Metro area.
The Chronicle of Higher Education June 1999 - March 2003 Manager - Systems Management Team Sold ad space to institutes of Higher Education throughout the continental US. This work included extensive phone communication to meet copy standards and a weekly deadline. Executed specialized project assignments through the use of analytics for department receiving over 50M+ in yearly ad revenue. Received a record setting early promotion out of ad copy to oversee, implement and administer the Talisma CRM system. Duties included software configuration to setup geographical ad teams, proper routing of emailed ad copy worth over 50M+, and training of my former bullpen associates and eventually all incoming personnel. I also prepared for and assisted the IT department with all upgrades and ongoing maintenance of the system using SQL based rule creation. Captured lost ad revenue totaling over $100,000 annually within the first month of employment through process improvement and attention to detail. Still maintain an ongoing relationship with the department head Kathleen Collins and her lead Sales and Marketing executive Laura McFarland (Salesforce.com guru) at HigherEd.com. *Relevant experience also includes building a code-compliant fireplace, tiling, hardwood flooring with nailing gun (10 floors), finish trim work, drywall plastering (hole patching and sheet hanging), toilet and sink installs, electrical wiring, solar panel installation, custom interior work, some cabinetry installation. EDUCATIONAL PROFILE THE UNIVERSITY OF IOWA: B.S., Geology/Museum Exhibit Design Building Envelope Certification (2009) BPI: Building Analyst Certification (2008). OSHA: General Contractor Safety Training 10 NABCEP: Entry Level Solar Certification (2008) NABCEP: Installer Level Solar Certification (Application Approved) GEORGE MASON BUSINESS PROGRAM: Responding to RFP s EEI COMMUNICATIONS: Certification, Business Writing and Business Communications CERTIFICATION, HELP DESK ANALYST BOOT CAMP MICROSOFT CERTIFIED PROFESSIONAL SYBASE TRANSACT SQL: Certification, SQL Server Computer Programming SMITHSONIAN NATIONAL MUSEUM OF NATURAL HISTORY: Paleontology Certificate Program COMMUNITY COLLEGE OF THE AIR FORCE: Certification, Medical Administration LEADERSHIP AFFILIATIONS U.S. Air Force (Veteran) (1990-1993 Germany), President and Vice-President of Business Networking International, Washington DC Area Chapters Environmental Committee Charter Member, Dulles Regional Chamber of Commerce (Consultative Services) Advisory Board Member for ECPI College of Technology 2007 Fundraiser, Candidate of the Year Leukemia Lymphoma Society Member Manassas Greater Chamber Recreation Director for Strathmeade Square HOA Capitol Users Group Member Languages: Conversational German, Some Spanish. Work Related Hobbies: Provide professional solar and weatherization seminars for schools, HOA s, and other organizations. Avid reader of Sales and Marketing Material; Brian Tracy, Neil Rackham, Chris Lytle, Jim Dunlop, John Krigger, Jim Collins, Keith Eades, Dick Stieglitz, as well as Home Power, Home Energy, Saturn Energy Series.
Other: Instructor, Shotokan Karate with earned black belts in karate and tae kwon do.