People Management Skills Program & Financial Education Management Program Formal Recognition Pathway Information Booklet and Application Process Page 1 of 15
Contents Introduction to the PMSP & FMEP Recognition Pathway... 3 What is a recognition pathway?... 3 How does this work through the PMSP and the FMEP?... 3 Applying for recognition... 3 How long is my enrolment for?... 4 What Qualification Do I Choose?... 5 BSB51107 Diploma of Management... 6 Competencies included in this recognition pathway... 6 PSPSS00034 Workplace Coaching Skill Set... 7 BSB40812 Certificate IV in Frontline Management... 8 Competencies included in this recognition pathway... 8 Appendix 1: About the Course... 9 Contact Us... 14 ENROLMENT FORM... 15 Page 2 of 15
Introduction to the PMSP & FMEP Recognition Pathway The People Management Skills Program (PMSP) Blended Course and the Financial Management Education Program (FMEP) offers participants the opportunity to undertake a formal recognition pathway which will lead to the attainment of Nationally Recognised Qualifications or Statements of Attainment in either: BSB51107 Diploma of Management or BSB40812 Certificate IV in Frontline Management This pathway is ONLY offered to candidates who: a. successfully complete all course assessments from BOTH the PMSP Blended Course and the FMEP course and b. successfully complete additional assessments provided within the PMSP Blended Course. What is a recognition pathway? A recognition pathway involves a formal recognition of the skills and knowledge that candidates have already achieved through workplace activities, previous studies, and life experiences. Candidates may be awarded full or part qualifications on the basis of their RPL assessment. In order to grant recognition, an assessor must be confident that a candidate is competent against the competency standards in a nationally recognised qualification or accredited course. How does this work through the PMSP and the FMEP? The People Management Skills Program (PMSP) Blended Course and the Financial Management Education Program (FMEP) require candidates to demonstrate and provide evidence of applied knowledge and skills at a Diploma and Certificate IV level through participation and course assessments. The knowledge and skills in both these courses have been mapped against the Units of Competency contained within the Diploma of Management and Certificate IV in Frontline Management. Successful completion of these courses and additional assessment tasks in the workplace indicate an individual s capability in the competencies, which allows for formal recognition. Applying for recognition If you wish to apply for the recognition pathway you will need to: 1. Complete the Enrolment Form on Page 15 by indicating your preference for either a Certificate IV level or a Diploma level qualification. (Note: You will need to select an additional unit of competency if you are applying for a Diploma.) 2. Return the completed enrolment form to: E: PMSP@heti.nsw.gov.au. You will be sent additional assessment tasks associated with this recognition pathway, and any relevant information you need, including key dates for assessment and evidence portfolio submission. The PMSP and FMEP Teams will support your progress through the courses and will be communicating with you through regular correspondence, district forums and updates. Assessment workplace activities are your responsibility, as is the completion of all required course assessment tasks and additional assessment tasks. Page 3 of 15
3. Your assessor will: Be in contact with you (prior to the time of final submission), to discuss your application for the recognition process, including all assessment requirements and your portfolio of workplace evidence. After submission, review your supporting evidence. Determine whether you have completed all required assessments and achieved competence. 4. You will be notified of the assessment decision. There are three outcomes to the assessment decision: i. You are assessed as competent for all units of competency and awarded with the qualification. ii. iii. You are assessed as competent for some of the competencies and awarded with a Statement of Attainment that states the competencies demonstrated by your evidence. You evidence has not sufficiently demonstrated competency. Your assessor will provide feedback to you about this decision, identifying any gaps in competency. The assessor may then discuss a variety of learning options that are available to achieve full competence. How long is my enrolment for? The current assessment period for recognition in these courses is eighteen (18) months, dependant on the date of course commencement. Candidates must complete their attendance and course assessment requirements for both the PMSP Blended Course and the FMEP, as well as complete any additional assessment tasks required by the PMSP Blended Course within this timeframe. You will be informed of the completion date on enrolment. Contact us You can contact the PMSP Team at HETI on: E: PMSP@heti.nsw.gov.au P: 02 9844 6136 Page 4 of 15
What Qualification Do I Choose? The People Management Skills Program (PMSP) is designed to strengthen and develop the people management skills and capabilities of supervisors, managers and leaders within the NSW Health system The PMSP is a priority of the Health Professionals Workforce Plan (2012-2022). HETI is co-leading the program in partnership with Local Health Districts and Speciality Hospital Networks. The primary objective of the People Management Skills Program is to establish the eight core skills that serve as building blocks for effective people management. Knowledge and proficiency in each of these eight core skill areas is a prerequisite to developing People Management Capabilities as defined in the nine domains of the People Management Skills Framework. The People Management Skills Framework NSW Health Context Policies and Procedures Systems and Processes Core Skills Leading and Building Teams Effective Communication and Relationship Building Conflict Resolution Influencing and Negotiation Coaching and Mentoring Presentation Critical and Conversations Facilitation Managing Change When deciding to enrol in training, it is important that the training meets your current and future professional development needs. The qualifications offered through the PMSP Blended Course and the FMEP recognise management capability in the core skills above, as well as key financial skills. Competencies included in this recognition pathway reflect this focus on people and financial management. There is scope for selection of one additional competency in the Diploma qualification offered. This competency should be selected in consideration of the workplace application of management skills for each candidate. We have uploaded information about these competencies onto the HETI Moodle. It is advised that you discuss the selection of the additional competency with your Line Manager. The following information provides an overview of the competencies included in the relevant qualifications. Contact us You can contact the PMSP Team at HETI on: E: PMSP@heti.nsw.gov.au P: 02 9844 6136 Page 5 of 15
BSB51107 Diploma of Management Description This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team. Job roles Job roles and titles vary across different industry sectors. Packaging Rules Total number of units = 8 Competencies included in this recognition pathway The following 4 elective units are selected from the Group A units listed in the Training Package. Financial management Management Workplace effectiveness 1. BSBFIA501A Manage budgets and financial plans 2. BSBMGT502B Manage people performance 3. BSBMGT516C Facilitate continuous improvement 4. BSBWOR502B Ensure team effectiveness 5. One additional competency is required to achieve the full qualification. This final competency must be from the Group A units identified in the Table 1 on the following page. Contact the PMSP Team at HETI if you need more information on the competencies offered. E: PMSP@heti.nsw.gov.au P: 02 9844 6136 3 elective units have been selected from an endorsed Training Package at this qualification level. 1. PSPGOV507A Undertake negotiations 2. PSPGOV506A Support workplace coaching and mentoring 3. PSPGOV511A Provide leadership Page 6 of 15
Table 1: Group A Competencies Customer service Information management Learning and development Management Work health and safety Project management Risk management Workplace effectiveness BSBCUS501C Manage quality customer service BSBINM501A Manage an information or knowledge management system BSBLED501A Develop a workplace learning environment BSBMGT406A Plan and monitor continuous improvement BSBMGT515A Manage operational plan BSBWHS501A Ensure a safe workplace BSBPMG522A Undertake project work BSBRSK501B Manage risk BSBWOR501B Manage personal work priorities and professional development PSPSS00034 Workplace Coaching Skill Set The Diploma level also provides recognition in the PSPSS00034 Workplace Coaching Skill Set as follows: Skill Set Requirements PSPGOV506A PSPGOV511A Support workplace coaching and mentoring Provide leadership These units meet industry requirements for those providing coaching and mentoring on workplace relations matters. Target Group This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to coach and mentor others on workplace relations matters as a means of developing greater expertise in the industry. Page 7 of 15
BSB40812 Certificate IV in Frontline Management Description This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles Coordinator Leading Hand Supervisor Team Leader Packaging Rules Total number of units = 10 4 core units plus 6 elective units Competencies included in this recognition pathway Core units Elective units Financial Administration Management Relationship Management Workplace Effectiveness 1. BSBMGT401A Show leadership in the workplace 2. BSBMGT402A Implement operational plan 3. BSBWOR402A Promote team effectiveness 4. BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements 1. BSBFIA402A Report on financial activity 2. BSBMGT403A Implement continuous improvement 3. BSBREL401A Establish networks 4. BSBWOR401A Establish effective workplace relationships The remaining units are from an endorsed Training Package at the same qualification level 5. PSPGOV411A Deal with conflict 6. PSPGOV415A Provide workplace coaching Page 8 of 15
Appendix 1: About the Course Course Course name: Aim: PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation Recognition pathway is offered for accreditation in either: BSB51107 Diploma of Management or BSB40812 Certificate IV in Frontline Management This recognition pathway aims to provide NSW Health Service Managers with formal recognition of their capabilities in achieving performance outcomes in the area of people and financial management. Specifically: PMSP Blended Course The PMSP Blended Course aims to develop the people management skills and capabilities of supervisors, managers and leaders within the NSW Health system. This program will also assist health service managers with clinical and non-clinical backgrounds to create working environments that enhance patient care and staff satisfaction. FMEP The FMEP aims to develop the skills of NSW Health clinical managers and other staff who oversee financial management, in the analysis of the financial performance of their cost centres and / or units. It will provide knowledge on key financial principles including the key concepts of setting, reviewing, controlling and reporting financial information in a health service environment. It provides skills practise in a range of financial reporting tools and formats. Learning Outcomes: PMSP Blended Course Leading and Building Teams Describe the role, structure and dynamics of multidisciplinary teams and how they are built and led for successful results Assess team functioning and dynamics using appropriate tools Implement strategies to improve team functioning and outcomes Build rapport with team members and stakeholders using a neutral approach to issues resolution Demonstrate effective communication and delegation of requirements, seeking ideas and feedback as required Monitor and direct multiple teams performing different functions and coordinate the work between these teams Demonstrate fairness and equity in allocation of work and functioning of the team Page 9 of 15
Course PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation Model and promote the organisation s commitment to fairness and equity consistent with legislative requirements and organisational policy Effective Communication and Relationship Building Model effective verbal and non-verbal communication techniques Demonstrate adherence to agreed written communication protocols when interacting with individuals and teams Build appropriate rapport through verbal interaction with patients and their families and other internal and external stakeholders Provide clear instructions to team members and seek appropriate feedback to check understanding Modify communication techniques to prevent or defuse tension Demonstrate active listening and reflecting skills Use open ended and higher order questioning to identify key issues, illicit other points of view and check understanding Develop and implement systems to facilitate open communication and minimise workplace conflict Conflict Resolution Apply effective conflict management techniques in accordance with organisational policies Identify the sources and drivers of conflict Deploy appropriate interventions to effectively manage interpersonal and team related conflict Acknowledge emotions expressed by others in a calm, caring manner and demonstrate appropriate responses Demonstrate a problem solving approach to conflict situations to reach resolution Consistently maintain a focus on team functioning to achieve program objectives when resolving conflict Deploy conflict resolution strategies to minimise inappropriate escalation of conflict Influencing and Negotiation Assess situations to appropriately read and use personal and positional power to influence improvements to service delivery Demonstrate understanding of the process of negotiation to plan and implement a course of action to achieve a specific outcome Select and demonstrate appropriate negotiation techniques when planning for a specific outcome Collect and consider information from others to develop persuasive arguments to address identified issues Appeal to shared beliefs, values and precedents when advocating personal viewpoint Page 10 of 15
Course PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation Identify and enhance motivation of stakeholders to achieve a win-win outcome Partner with stakeholders to identify opportunities for improvement and broker collective solutions Source expertise from appropriate third parties to build and strengthen an argument requiring negotiation Develop effective business case using persuasive techniques to achieve desired outcome Construct and deliver persuasive factually based presentations and rebuttals to influence decision makers Coaching and Mentoring Demonstrate appropriate role modelling and behaviour to maximise the benefits of coaching and/or mentoring Share understanding of organisational vision, values, culture and structure to assist coachee/mentee to effectively negotiate their organisation Identify, develop and support appropriate individuals as effective coaches and mentors Describe the principles and processes for effective coaching and/or mentoring Demonstrate effective coaching and/or mentoring techniques Demonstrate appropriate questioning, listening and feedback techniques to maximise coaching and mentoring relationships and outcomes Describe the individual and organisational benefits accruing from effective coaching and/or mentoring strategies Prepare and conduct individual and team needs assessments to coach or mentor for improved work performance Clarify the roles and responsibilities of coaches/coaches and mentors/mentees Support coachee/mentee by applying appropriate techniques to provide development opportunities to enhance skills and advance their career Critical Conversations Regularly review staff performance and give feedback that encourages and motivates the team Undertake formal performance reviews on a regular basis to identify skills and performance gaps and development opportunities Provide honest and constructive feedback to assist in developing knowledge and skills Work collaboratively with staff members to develop action plans to address performance gaps Actively address issues to seek early conflict resolution using appropriate communication techniques Address incidences of inappropriate or unethical behaviour immediately to prevent Page 11 of 15
Course PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation escalation of behaviours and to meet policy requirements Presentation and Facilitation Establish and articulate clear guidelines and processes to guide facilitated conversations/forums Create innovative presentations using delivery methods that accommodate a range of audiences and settings Anticipate and prepare appropriate responses to issues that are likely to be raised during a presentation/forum Logically explain complex processes and information to an audience and check for understanding Construct effective arguments to influence the audience to a shared conclusion Collect and accurately summarise audience feedback and reaction to issues outlined in the presentation to progress the strategy Effectively manage consultative processes in groups or forums dealing with difficult or sensitive topics Use facilitation skills to encourage contribution, collaboration and enhanced understanding of issues Confidently and sensitively address criticism or dissent using effective rebuttals to raised objections Managing Change FMEP Map required changes to strategic and operational plans Develop and communicate a rationale for change to team members Describe typical behaviours and responses to workplace change and develop management strategies to respond appropriately Provide opportunities for team members to raise ideas, issues and concerns about proposed changes Determine agreed outcomes and required changes to work policies and/or practices At the end of Module 1 you will be able to: Explain how funds flow into NSW Ministry of Health (MOH) and then to LHD/SHNs (Local Health District/Speciality Hospital Networks) Outline the need for budget integrity Describe how health reform will change the way that health services are funded Contribute to budget development discussions Explain relationships between activity and costs Identify cost relationships Page 12 of 15
Course Target Audience: PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation Identify controllable and uncontrollable costs Detail cost drivers Weigh and compare the mix of costs Recognise and discuss changes to process and budget with the introduction of activity based funding (ABF). Describe the potential impact and value of the ABF funding model. At the end of Module 2 you will be able to: Explain the underlying nature of costs, cost drivers and the interrelationships between them. Describe the impact and influence of behaviour and decisions on cost levels and how they relate to the activities supported. Develop options for changing the cost mix (both short and medium term perspectives). Identify effective ways to communicate about cost levels and controls in your LHD/SHN. At the end of Module 3 you will be able to: Make defensible decisions on expenditure Present defensible decisions to both financial and health professionals Demonstrate applied knowledge of cost-related health expenses Identify how to maintain budget integrity as a priority Explain the flow on effects of changes made within the budget under your control Detail the differences between efficiency and effectiveness in budget terms Explain decisions about financial performance Contribute to budget development discussions Describe the relationship between activity and costs Explain how budgets are used to make decisions in operational units Use budget information to consider possible responses to adverse outcomes. Submit a report to a Director outlining a cost reduction strategy for a cost centre. NSW Health Managers - who oversee financial management and analyse the financial performance of their cost centres and / or units. Operational Managers managers who manage front line teams that provide clinical or other services. Tactical Managers managers of larger teams who have other managers or directors reporting to them; managers or clinical directors who make decisions related to developing and enacting strategies and decisions for health services and departments. Page 13 of 15
Course Duration: PMSP Blended Course / Financial Management Education Program (FMEP) Recognition Pathway to formal accreditation Senior Managers managers in senior positions responsible for shaping and directing vision, goals and planning at a high level in LHDNs, NSW Health organisations and the Ministry of Health. Whilst the two courses may be undertaken concurrently, the following provides an indication of time commitment on an individual course basis. PMSP Blended Course The PMSP Blended Course is offered via Blended Learning over a period of 9 months: 4 weeks online learning 2 days face to face 4 weeks online learning 6 months workplace implementation. FMEP The FMEP is offered via blended learning over a period of 11 weeks: 1 day face to face 10 weeks online learning and workplace application 1 day face to face. Contact Us You can contact the PMSP Team at HETI on: E: PMSP@heti.nsw.gov.au P: 02 9844 6136 Page 14 of 15
ENROLMENT FORM PMSP Blended Course & FMEP Recognition Pathway Please complete all fields in Sections 1 and 2. SECTION 1. CONTACT INFORMATION Employee Number First Name Last Name Work Location Local Health District Contact Phone Contact Email Managers Full Name Managers Phone Managers Email SECTION 2. ENROLMENT SELECTION - Choose one qualification only Either (Select by ticking the box and 1 circle to select your additional elective): BSB51107 Diploma of Management (1 additional elective selection required) I would like to include the following elective in my Diploma (Choose 1 only. See p.6 for more information): o Customer service BSBCUS501C Manage quality customer service o Information management BSBINM501A Manage an information or knowledge management system o Learning and development BSBLED501A Develop a workplace learning environment o Management BSBMGT406A Plan and monitor continuous improvement o Management BSBMGT515A Manage operational plan o Work health and safety BSBWHS501A Ensure a safe workplace o Project management BSBPMG522A Undertake project work o Risk management BSBRSK501B Manage risk o Workplace effectiveness BSBWOR501B Manage personal work priorities and professional development o I am not sure. Please contact me to discuss further. Or (Select by ticking the box only no elective selection required): BSB40812 Certificate IV in Frontline Management (no elective selection required) Return your completed enrolment form to: E: PMSP@heti.nsw.gov.au. Page 15 of 15