Zipit Chat. Functional Specification / User Manual

Zipit Chat Functional Specification / User Manual 1

Table of Contents 1. Zipit Chat Overview... 4 How to download... 4 Supported version... 4 2. Functionalities... 4 Get Started... 4 Login... 7 Payment Option... 8 MO-MT (For Celcom Android Users only)... 8 In-App-Purchase (For Celcom & non-celcom users)... 8 Restore IAP (For Celcom & non-celcom ios users only)... 8 My Profile... 8 Upload Profile Picture... 8 Update Status Message... 9 Contacts... 10 Add Contacts (from Phone Book or Zipit Chat ID)... 10 Approve Contacts... 12 Delete Contacts... 12 View / Edit A Contact s Info... 13 Chat with a contact... 14 Chat... 14 Emoticon... 14 Share media... 15 Share images from Chat room... 16 View / Edit contact s info... 16 Self-Destruct Timer... 17 Turn On/Off Encrypt Message... 18 Send Audio... 19 Send SMS... 19 Create new single chat... 20 Create new group chat... 21 Edit Group Settings... 22 Edit Chat Room... 23 2

Secure Notes... 26 Create New Note... 26 Edit a Note... 26 Delete a Note... 27 Email... 27 Setup Email... 27 Compose Email... 29 Reply Email... 30 Refresh Email... 30 All Folders... 30 Sorting Emails... 31 Settings... 33 General Settings... 33 Email Settings... 37 Crash Handling... 37 Sending crash report... 37 ios users... 37 Android users... 38 APPENDIX 1: APPROVAL SIGNATURE PAGE... Error! Bookmark not defined. 3

1. Zipit Chat Overview Zipit Chat is an all-in-one secure communication solution that is available on ios and Android platform. It encompasses encrypted chat, encrypted email and encrypted VoIP. How to download Zipit Chat mobile application is available on Google Play Store (Sept) and Apple App Store (coming soon) Supported version Android 4.0 and above. ios 7 and above. 2. Functionalities Get Started 1. New users download the app from respective play store 2. Launch the app 3. Click Sign Up if you are a first time user else click on Login if you have subscribed to this app earlier on. 4. For Sign Up, user will key in their MSISDN. 4

There is a note to highlight the purpose of capturing 1st time users mobile number. When user agrees, the message below will pop up to inform users why this app is requesting for their mobile number. IF you are using a previous phone number, you will be noted with This number has been used / tied to old acc ID. Do you wish to reset this number and terminate the old account a. User may choose to select No and key in a different number. b. Users who choose Yes will have the old account terminated and a Verification Code will be sent to the MSISDN via SMS. 5

6. At this juncture, once a valid Verification code is entered, user s phone contacts will be sync to the server. 7. Users will be asked to set up and confirm a password including a user name 8. Once the Sign Up is successful, a Zipit Chat ID will be created for user. (This Zipit Chat ID is a unique identity given to the user so they may share the same ID with friends and start chatting within Zipit Chat) 9. When user has keyed in their new and confirmed password, a Terms and Conditions is provided for user acceptance and a note to highlight that Zipit Chat will gather user s activity/usage within the app to assist in the event debugging is needed or for future enhancement 6

10. Then user will be led to Add Contacts page. Login For existing users who want to transfer the account from one device to another (or when user reinstalls Zipit Chat in the same device), it is crucial for users to remember their Zipit Chat ID and Password. 1. Launch the app. 2. At Splash Screen, click Log In. 3. Enter Zipit Chat ID and Password. 4. Enter the MSISDN registered for the number. 5. Enter the verification code sent to the MSISDN. 6. User will be brought to Add Contacts page. 7

Payment Option MO-MT (For Celcom Android Users only) 1. Please refer to document Celcom Subscription Payment Proposal v1.14 for detailed information In-App-Purchase (For Celcom & non-celcom users) 1. Under Payment options, click on In-App Purchase button. 2. Key in your Apple ID/Google Playstore password. 3. Confirm your in-app purchase. 4. There will be a message prompt to indicate on whether your purchase has been successful. The charges are as per below: a. 1 month - USD 2.99 (Apple App Store) b. 1 month - RM 10.00 (Google Play Store) Restore IAP (For Celcom & non-celcom ios users only) If you have previously purchased the app using an old Zipit Chat ID, you are able to move this purchase to a new Zipit Chat ID. This is only applicable if both Zipit Chat accounts are using ios app. 1. Click on Settings > Payment Options > Restore IAP. 2. Enter your Apple ID Password that you have used to purchase the app earlier (old Zipit Chat ID). 3. Confirm on Restore IAP. 4. There will be a message prompt to indicate on whether Restore IAP process has been successful. My Profile 1. Click on menu icon to open side menu 2. Click on first item that shows your Zipit Chat ID / Display Name to go to profile page Upload Profile Picture 1. Tap on profile pic 8

2. Select either one : a. Choose Photo from Gallery i. Select photo from Gallery ii. Crop photo iii. Click Done b. Capture by Camera i. Take picture ii. Click Save iii. Crop photo iv. Click Done Update Display Name 1. In My Profile, under Display Name, by default the value is your unique Zipit Chat ID 2. Users may update it to their display name and click on Save to update the display name. Update Status Message 9

1. In My Profile, under What s Up, by default the message is Available. 2. Tap on text box to write new message (maximum 20 characters) and click on Save to update the status message. Contacts Add Contacts (from Phone Book or Zipit Chat ID) 1. On Contacts screen, click Add 2. Users can add friends that are already using Zipit Chat, but clicking to select multiple contacts, and click Add button at the bottom 3. For those friends that are not using Zipit Chat, an SMS will be sent as an invite to check out Zipit Chat 10

4. Note : to differentiate friends that are already using Zipit Chat and those not using Zipit Chat, there is a status message shown for Zipit Chat users while non Zipit Chat users will show MSISDN >> showing status message >> showing MSISDN 5. To search using Zipit Chat ID, click on Search a friend by Zipit Chat ID and key in Zipit Chat ID in the search box (8 characters alphanumeric) 6. Click Add button to add the contact 7. All contacts added will be in Pending for Approval section until the friends accepted the requests 11

Approve Contacts 1. When a friend request is sent, receiver will be receiving a push notification 2. Upon launching the app, user will see a New Request 3. To approve, click Approve button Delete Contacts 1. On contacts screen, click Edit 2. A red X will appear next to the approved contacts list 3. Click X to remove the contact 12

View / Edit A Contact s Info 1. Tab on contact s name 2. An overlay will appear that shows Info, Chat, Email and Free Call 3. Click Info 4. Users can update the display name here, set notification alert for this contact, block this contact, clear all conversation history for this contact and view all media exchanged with this contact 5. Click Save when done editing 13

Chat with a contact 1. Tab on a contact s name, click Chat on the overlay that appears 2. Screen will navigate to a chat screen start chatting Chat In a chat room, users can do normal IM chatting with emoticon, and exchange media like images and videos. Emoticon 1. Tab on icon and select the emoticon to use 14

2. Most used emoticon will appear in Recent tab in the emoticon panel 3. Click button to go back to text box Share media 1. Click + icon 2. An overlay panel will appear : a. Choose a photo i. Choose a new photo from gallery ii. Tab to select (maximum 1 photo) iii. Click Send b. Take photo i. Launch camera ii. Take photo iii. Click Save (or discard to discard the photo) iv. Click Send c. Choose a video i. Select video from gallery ii. Click Send d. Take video 15

i. Launch camera ii. Take video iii. Click Save (or discard to discard the video) iv. Click Send e. Free Call i. Calls the friend immediately via internet. Share images from Chat room 1. When user receives an image from a contact, user will have to Tap to download to view the image. 2. This image can now be Saved into user s picture gallery, Forwarded to another contact or Deleted. These options will pop up when user does a long press on the image. View / Edit contact s info 1. Click on Info on top bar 2. Users can update the display name here, set notification alert for this contact, block this contact, clear all conversation history for this contact and view all media exchanged with this contact 3. Click Save when done editing 16

Self-Destruct Timer 1. Self-destruct messages will be removed automatically when the reader has read the message (indicated on screen that the messages has been seen) within the time frame set by the sender 2. Sender can set self-destruct timer for 30 seconds, 1 minute, 3 minutes, 5 minutes or 10 minutes 3. Self-destruct timer can be set for 1 message at a time (manually) or applied to the entire conversation for this contact 4. Self-destruct messages or images cannot be forwarded by the recipient. 5. Self-destruct messages can only be forwarded to single users only, not within a group 6. To set self-destruct timer : a. On chat screen, click Timer on top bar b. Select the timer c. Check Apply to entire conversation if this timer is for all conversations with this contact d. Click Done e. Start chatting like normal 7. Self-destruct messages will be shown on chat screen in pink boxes, and the timer indication below the message 17

8. When time is up, the actual message will disappear and replaced with Message has been removed! in the box Turn On/Off Encrypt Message 1. Messages / medias that are sent out can be in encrypted format by default, or set to decrypted by default 2. On Android phone, click on menu button (top right of the phone) 3. Select Turn Off Encrypt Message to send all message / media in decrypted format 4. Once in decrypted mode, user can see a dark blue bar with words Decrypted Message on top of the screen this is to remind users that all messages sent out is in plain text 5. Note : decrypted message / media will appear in blue boxes with the indication wordings Decrypted below the plain text message. 6. Note : Self-destruct message indication will take precedence over decrypted message, hence if a message is set to self-destruct and it s also a decrypted message, it will still appear in pink box. 18

Send Audio 1. Audio can also be sent in encrypted / decrypted manner as described above 2. To send an audio file : a. Click on Microphone icon once b. An overlay will appear c. Hold the microphone icon and talk to recorder (users will see indicator of recording) d. Let go of the microphone icon to send Send SMS 1. In the event of no internet connectivity, the chat will either be sent in Pending state, or it is sent via SMS 2. 2 conditions must be met, in order to be able to use the SMS feature a. Sender must sync MSISDN to the server b. Receiver must sync MSISDN to the server 19

3. When there is no internet connectivity, typing in the message box will trigger the action button that shows SMS instead of Send 4. Message that is SMS -ed will be stamped with an SMS icon on the chat screen 5. There will be a warning message to inform that SMS rates will be charged by Telco. Create new single chat 1. On chat listing screen, to create a new chat, click Compose on the top right 2. Tap to select a contact from the screen 3. Start chatting 4. In a chat listing, you will be able view number of messages received at the right hand corner of each chatroom row. When user opens the chatroom, all new message will be considered as read including media or video files received. The new message count or indicator by the side will then reset 20

Create new group chat i. On chat listing screen, to create a new chat, click Compose on the top bar ii. iii. Click New Group Select multiple contacts to add to the group and click Next (max 20 users in a group) iv. Enter the Group Name (max 20 characters) v. Click Add photo a. Choose Photo from Gallery i. Select photo from Gallery ii. Crop photo iii. Click Done b. Capture by Camera i. Take picture ii. Click Save iii. Crop photo iv. Click Done vi. Click Create vii. Start chatting 21

viii. Note : a user can be an admin for a maximum of 10 groups only Edit Group Settings Members of a group can do several things to the group setting by clicking Info on the top bar 1. Change group display name 2. View all media 3. Notification alert (On/Off) default is On 4. Notification sounds (On/Off) default is On 5. Encrypt message by default (On/Off) default is On 6. Remove participants (only Group Admin can do this) a. Click X next to participant name to remove them from the group 22

7. Add participants (only Group Admin can do this) a. Click Add Participant b. Select a contact to add (one at a time) 8. Clear all conversations 9. Delete and Exit Group Edit Chat Room Remove chat rooms (bulk) 1. In chat listing page, user can remove a chat room (single chat / group chat) by clicking Edit on the top bar 2. Click the red X next to the chat 3. A confirmation overlay will appear, choose Delete to proceed to delete the chat (or Cancel to cancel the action) 4. Click Done when done editing Remove chat room (single) 1. Long-press on a chat, tab Delete chat (single chat) or Delete group and exit (group chat) to remove chat rooms 23

2. Deleting single chat will only remove history of the chat, and not removing the contact from contact list Search chat 1. Users can Search using Group Chat Name or Contact s Name by typing on the Search bar Voice Calls 1. Tab on a contact s name, click Free Call on the overlay that appears. 2. The following screen appears: 24

3. Wait for your call to be answered by recipient. 4. The name of your friend whom you are calling will be displayed at the top when the outgoing call is in process and the status of the call would be calling. 5. While on the Call screen, you can tab on: a. Mute to mute the call b. Speaker to turn on the speakerphone. Tab again to turn off c. Tab Minimize to minimize the Calling screen. To return to Calling screen, access the notification bar by sliding down the display starting from the top edge of your mobile phone. Click on the Zipit Chat Calling entry. d. End Call to hang up 6. In the event, your call is unanswered or unsuccessful after 2 minutes, you will be led to the following screen. 25

You are then provided an option to Retry the call or Message recipient via chatroom or Cancel the call. Secure Notes Secure notes are encrypted notes kept in the device only. It is a place to keep confidential information, confidential. Create New Note 1. Create new secure notes by clicking New on the top bar 2. Type message / notes 3. Click Save to store the note. Edit a Note 1. Tab to select a note and open it 26

2. Type message 3. Click Save to save the changes Delete a Note 1. In Android, long press a note 2. Confirm to delete the note by clicking Yes on overlay confirmation OR 1. In Edit mode, click Delete on the top bar 2. Confirm to delete the note by clicking Yes on overlay confirmation Display Secure Notes in Encrypted / Decrypted Mode 1. To toggle the display of all secure notes in Encrypted (default) or Decrypted mode, click on the menu on the top right. 2. Select Encrypt Notes or Decrypt Notes. This will change the display mode only, all notes are still kept in encrypted format Email Setup Email 27

1. Select email platform (Microsoft Exchange, Google, Yahoo, Outlook.com, Others (IMAP, POP3); in this functional spec, we use Google as an example 2. Enter email address, password and click Next on the top bar a. Specify sync schedule how often does application check for new emails; default 5 minutes b. Email retrieval size default 5KB c. Notify Me When Email Arrives User will be notified whenever there is a new incoming email. d. Automatically download attachments when connected to WiFi This option may help users minimize their mobile data usage. e. Click Next to proceed 3. Specify a name for this email account default using the email address 4. Click on Done, it will start syncing emails; by default sorted by date (latest on top) 28

Compose Email 1. On email listing screen, click Compose icon at the bottom of the screen to write a new email 2. At To section, users can choose contact s email to include in the mailing list by clicking the Contact icon 3. A Screen will appear, showing friends list; multi select the friends to include them in mailing list and click Next 4. Email will be sent in encrypted format by default 5. To send decrypted email, at the bottom of the mail content, uncheck Encrypted Message setting by clicking on the circle with a tick. 6. Click Send to send email 7. Note : attachment is limited to 10MB Discard Draft Email 1. To discard a draft email when it s being composed, simple click back button < 2. A message will be prompted to user, if confirm to discard the email 29

3. Select Discard to discard it or select Save to save the draft Reply Email 1. On email reading pane, several functions can be done to the email : a. Reply b. Reply All c. Forward d. Delete e. Read Previous Mail f. Read Next Mail g. Junk this mail h. Save this mail in Saved Emails folder 2. Note : Upon replying email, if the recipient in the To list is not in the approved contact list, the receiver won t be able to decrypt the message; same concept for forwarding emails Refresh Email 1. To refresh the mail listing, click Refresh icon at the bottom of the email listing screen All Folders 1. At bottom of email listing screen, click All Folders icon 2. In this screen, users can manage the folders, create new folders or delete folders (except system created default folders; the following screen shows all system default folders) 30

3. To Add : a. Click Add button b. Specify folder name c. Click OK 4. To Delete : a. Long press folder b. Click Delete c. Confirm deletion by pressing OK Sorting Emails 31

32 1. Emails can be sorted by these arrangements : a. Date (Most Recent) b. Date (Oldest) c. Sender (A to Z) d. Sender (Z to A) e. Subject (A to Z) f. Subject (Z to A) 2. To sort emails, click Sort By and select one of the options above, then click OK

Settings General Settings 1. Contact Us >> opens Compose email with recipient contactus@zipitchat.com.my 2. Terms and Conditions >> opens browser to www.zipitchat.com.my/tnc 3. Tell a Friend >> Invites your friends to Zipit Chat 4. My Account a. Zipit Chat ID b. Device Name c. Subscription Period d. Account Status e. Menu list to Transaction History and Other Payment Options 5. Service Expiry >> displays expiry date of the account 6. Status Bar Notifications >> switch on to receive push notification 7. Sticky Notification >> allows user to show/hide the Zipitchat icon at the top of the device screen, whenever Zipit Chat app is running. Icon will be shown as well when Zipit Chat is running in the background. 8. Notifications Sound >>switch on to receive alert sounds on notifications 9. Password Lock (Enable/Disable Login Screen) >> a. Tap on the On/Off button. b. User will be asked to key in their existing password to disable password lock 33

Technically, the app does not require user to key in their password to re-access the app. In order to reactivate password lock, user will have to key in their existing password or set up a new one (If they have forgotten the previous password) When password lock is switched on, the Change Password >> alert will be activated, users are advised to change their password in 90 days for security reasons. 10. Change password >> user may change current password a. User to tap on Change Password. b. User to enter Current Password. c. User to enter New Password and confirm again. 11. Reminder to Change Password >> system will trigger a reminder to change password every 90 days. 12. Stealth Mode (for Android only) >> to activate or deactivate stealth mode (Tablet users are not advised to activate Stealth mode because the device does not a dial pad to call out the application again) 34

a. When ON, app icon will not be visible on Android app screen >> In plain sight >> Stealth Mode b. To bring up Zipit Chat app, open dialer, enter #*# your_password and hit the Call button 13. Blocked Users >> lists all blocked contacts a. To add new contacts to block list : 35

i. click Add New ii. Select contact one by one b. To Remove contacts from blocked list i. Press once on contact name ii. Press Yes to unblock 14. App Version >> Shows the version number of Zipit Chat app. 15. Network Status >> shows if Zipit Chat app is currently connected to server 16. Manage Storage >> Users can choose to redeem storage space by selecting Manage Storage. This function enables a user to clear or delete all media files received from a contact or multiple contacts and from groups they were part of When user has selected from which contact or group to clear media files from, the app will inform how much space will be redeem from the Delete function. User will be prompted with a confirmation if they wish to delete and once they confirmed, the total reclaimed space will be informed 17. Report Crashes >> Enables users to email app crashes/unexpected shutdown to the Zipit Chat team support@zipitchat.com.my 18. Send Log via email >> Enables users to email latest debug log to the Zipit Chat team support@zipitchat.com.my 36

Email Settings 1. Email Keeping; default 1 week >> how many days of emails to keep in the app (or sync by default) a. 3 days b. 1 week c. 1 month d. 3 months e. Never (sync on adhoc basis) 2. Signature Setting >> the signature that appears at the bottom of all emails sent. Default : Sent from Zipit Chat 3. Email Setting >> to delete account, or to change password of current email account 4. Encrypted Setting >> switch ON to send email in encrypted format by default Crash Handling Zipit Chat includes a system for users to report their crashes or app failures to Zipit Chat support team. When a system crash happens, user will be prompted if they want to report this crash to Zipit Chat support team. Sending crash report ios users 1. After the app crashes, it will exit and user will be brought back to home screen. Re-launch Zipit Chat app. 2. App will open up default email browser to trigger compose new email. The following will automatically be filled: 37

a. Email recipient - support@zipitchat.com.my b. Email subject c. Email message containing crash details. 3. Click on Send to deliver the crash report to Zipit Chat support team. Android users 1. After the app crashes, there will be a message to inform user. 2. App will open up default email browser to trigger compose new email. The following will automatically be filled: a. Email recipient - support@zipitchat.com.my b. Email subject c. Email message containing crash details. 38

39 3. Click on Send to deliver the crash report to Zipit Chat support team.