Business Communicator for Android

Size: px
Start display at page:

Download "Business Communicator for Android"

Transcription

1 Business Communicator for Android Product Guide Release Document Version 1

2 Copyright Notice Copyright 2012 BroadSoft, Inc. All rights reserved. Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. Other product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. This document is printed in the United States of America. PAGE 2

3 Table of Contents 1 Features Log In Main View Contact List General Add Contact Manually BroadWorks Enterprise Directory Search Contact Card Presence Instant Messaging Chat Chat Tab Missed Chat Notification XMPP Multi-Device Voice Calls General Missed Calls Message Waiting Indicator (MWI) and Voice Mail Access Business Line Call-Back and Call-Through Contact Name Lookup for Incoming Calls and Call Logs Three-Way Calling Call Transfer BroadWorks Call History BroadWorks Service Management Call Modes Other Features Version Control Privacy Management Help Pages Firewalls and NATs Automatic Sign In Settings System Requirements PAGE III

4 Table of Figures Figure 1 Credentials for Sign In... 2 Figure 4 Contact List... 4 Figure 5 Context Menu for Buddies List Contact... 5 Figure 6 Adding Contacts... 6 Figure 7 Presence Authorization Pop-up Dialog... 7 Figure 8 Enterprise Directory Search Results... 8 Figure 9 Buddies List Contact Card... 9 Figure 10 Enterprise Directory Search Contact Card Figure 11 Presence Figure 12 Personal Message Figure 13 Chat View (Depends on Device This View is from Samsung Galaxy) Figure 14 Chat Tab Figure 15 Missed Chat Figure 16 Call Tab Figure 17 Audio Call Figure 19 Missed Calls Figure 20 Voice Mail Notification Figure 21 Call Tab Enter Number Figure 22 Business Line Call-Back and Call-Through Figure 23 Three-Way Calling (Adding Third Party) Figure 24 Three-Way Calling (Selecting Conference) Figure 25 Three-Way Calling (Participants) Figure 26 Transfer Figure 27 BroadWorks Call Logs Figure 28 BroadWorks Service Management on Android Figure 29 Call Modes Figure 30 Settings View PAGE IV

5 1 Features 1.1 Log In This section lists and describes end-user functionality in the Business Communicator Android client. Note that most functionality, such as presence and chat, requires an Application Server. On the Login screen, the user can type in their IP Centrex user name and password or SIP user name and password, depending on whether BroadWorks Device Management is used. User names are saved so that the next time the user logs in, they can simply select the correct user name in the combination box. The first time the user starts the client, the application asks for the user s identity (user name and password) and displays a Login screen with the following elements (using two fields divided by a graphical divider). The top field says user name and lower field says password. Tapping either one opens the virtual keyboard. When both fields are filled, the Sign-in button is available. The following is a list of the Login window fields: Phone number This is an editable combination box. The current phone number is automatically filled for first start up. Password This is a text field with password masking. Show password This check box is unchecked by default. The written password appears instead of just stars. This is reset to unchecked each time the user opens the client. Sign in automatically This is a check box, which is only available if user name and password are provided. It is unchecked by default. The user is able to turn it on only if the Remember Password is checked. Remember password This is a check box. Sign in button If Remember password is not checked, this screen is shown each time the client is started, with only the Phone number automatically filled. If Remember password is checked, this screen is shown with all credentials automatically filled. By tapping Sign in, the user sees the contact list. PAGE 1

6 Figure 1 Credentials for Sign In A loading animation appears each time the client is launched. When the network connection has been lost, the client returns to the Login screen. Once the network connection has been recovered, the client performs an auto-login. The Reference Client Login is shown in the following figure. PAGE 2

7 1.2 Main View The main view contains a number of tabs that provide information about the contacts and communications options in the top bar as follows: Contacts Call Chat Call history The Contacts tab provides information about presence-enabled contacts only. In addition to these contacts, the user can also separately use the native address book where contacts do not have to be presence-enabled. The client supports landscape mode. The client also follows the silent mode that has been set for the device and as a result, an incoming Voice Over Internet Protocol (VoIP) call alerts the user the same way as an incoming CS call. The client also supports background mode, which means that it can receive calls and chat messages while in the background, and it indicates this to the user using the notification bar. For more information on the notification bar, see sections Missed Chat Notification and Missed Calls. Native address book integration is also supported, allowing an end user to choose between native CS calls and VoIP calls when placing a call using the native address book. 1.3 Contact List General The Contacts tab only shows information about presence-enabled contacts. A presenceenabled contact can be any user with any type of XMPP address. It can be another Business Communicator user or a user with any other XMPP-compliant client. Furthermore, it can be a user from the same or a different service provider. Below the top tabs, there is a pill button that is used to display two lists: Buddies and Directory. The Buddies list provides all of the user s XMPP contacts, whereas the Directory list provides the company contacts in the BroadWorks enterprise directory. On the right side of the buttons, is the search icon. Note that for the Buddies list, the search icon is disabled. The Buddies list shows each contact s presence, name, presence status, as well as free text. A long press on a contact opens the context menu, whereas a short press opens the contact card. PAGE 3

8 Figure 2 Contact List The following Contact List management features are available: Start preferred communication via the context menu View a contact card Add, edit, or remove a contact Synchronize contacts with the Business Communicator PC client or other clients using XMPP (since the contacts in the Buddies list are stored on an XMPP server and are retrieved when the client logs in) PAGE 4

9 The context menu opens after a long press on a contact; the context menu contains the following options for the Buddies list: VoIP call Chat Contact card Delete contact Unsubscribe Figure 3 Context Menu for Buddies List Contact PAGE 5

10 1.3.2 Add Contact Manually There is an add contact icon, and also the hard key menu has an option for Add. Pressing add opens a contact card in edit mode (that is, adding contact). The add contact view shows the required text fields to add an XMPP contact to a Buddies list. The view can be cancelled by pressing the back button or Cancel. The presence subscription that automatically results, after adding a contact, is always bi-directional for simplicity. After the invited contact accepts the presence subscription, both are allowed to see each other s presence. Figure 4 Adding Contacts In addition, when others are adding the user as a contact, a presence authorization popup dialog appears to allow the user to accept or reject the presence invitation. Accepting the invitation adds the inviting person to the contact list (as shown in the following figure). PAGE 6

11 Figure 5 Presence Authorization Pop-up Dialog BroadWorks Enterprise Directory Search The client supports an enterprise directory search of the BroadWorks enterprise directory. This is available in a separate pill button in the Contacts tab, where the search function is enabled. Tapping the search icon opens the search view, and after the search, the enterprise directory search results list displays the name and number. There are also filtering options to search a native address book, an enterprise directory, or both. Note that an XMPP contact list cannot be searched. The default starting screen for a search appears when the user presses the search icon. Typing any of character starts the filtering process through contacts from both the XMPP contacts and Directory listing. Pressing the back key minimizes the keyboard, hides the search bar, and empties the search result. The following figure shows an example of search results: PAGE 7

12 Figure 6 Enterprise Directory Search Results There is no hard key menu in the directory search results listing view. A long press on the name opens context menu and hides keyboard but keeps search bar with characters while a short press opens the contact card. The context menu contains the following options for the Directory list: VoIP call Contact card PAGE 8

13 1.3.4 Contact Card A contact card from a Buddies list shows the presence, name of the contact, presence text, as well as, free text. The contact s phone number appears and then pressing either the voice call icon makes a voice call to that contact. Tapping the Chat button opens the Instant Messaging (IM) view with that contact while the hard key menu shows the Remove and Edit buttons. Tapping Remove confirms the action from the user through a pop-up dialog while Edit opens the edit mode. Figure 7 Buddies List Contact Card PAGE 9

14 In the enterprise directory search results list the contact card is a different, as shown in the following figure. The contact card shows the contact s name and phone number. The Call buttons can be used to choose what type of a call is placed. Note that Chat is not available. For a Directory contact, there is the Add to contacts option, (which opens the native phone book Add Contact view), as well as an Add to IM buddies option. Figure 8 Enterprise Directory Search Contact Card PAGE 10

15 1.4 Presence Presence status for a contact is shown in the contact list. However, to see a contact s presence status, the contact must have an XMPP address. Users can set their own presence status from the Chat tab. They can select a presence icon (avatar), set their presence status, as well as, type a personal free-text message. A user s Own presence status can be selected from the pop-up menu available when pressing the user s Own status icon at the bottom left-hand corner of the screen. The user can choose the presence status from the following alternatives: Online Chatty Away Extended Away Busy Offline The hard key menu contains the Start new chat, Mark all as Read, Settings, About, and Sign out options. The Settings option opens a new view with the settings the user can toggle on or off. For more information about call settings, see section 1.9 BroadWorks Service Management and for general settings, see section Settings. The About screen shows information about the client, for example, the version number Sign out exits and closes the client. Figure 9 Presence PAGE 11

16 Tapping the pencil icon beside the free text field makes the keyboard appear and then the user can change the free text by editing it and then tapping the Update button to save it. The text is updated immediately and appears below the display name. In addition, the user s phone number is shown below the editable fields. Figure 10 Personal Message PAGE 12

17 1.5 Instant Messaging Chat Instant messaging with a contact can be started from the contact list by simply selecting the chat item from the context menu or from the contact card, as well as going to the Chat tab. Having selected the contact to chat with, the user can start typing the first message. The IM view shows the name of the recipient on the top bar and there is a presence icon before the name. The recipient is presented in the bubble from the left and the user is presented in the bubble from the right. Smileys can be added to messages by typing the corresponding character codes and by selecting from the smiley icon (the smiley is displayed graphically in the message area). Figure 11 Chat View (Depends on Device This View is from Samsung Galaxy) PAGE 13

18 1.5.2 Chat Tab The Chat tab shows all chats made with any contact since the last login. If user A chats with user B many times, their discussions appear as one item in the list. Tapping the name opens the chat view (IM view) where new messages can be typed, (and note that old messages are not shown in this release). New incoming messages are indicated with an icon to the right of the name. The icon remains next to name until the message is read. A long press on a contact opens the context menu (same as for the Buddies list). The chats are listed so that newest ones are always on top. The chats are not in alphabetical order and are always listed with the most recent first. In the hard key menu, the option is Close chat. Figure 12 Chat Tab PAGE 14

19 1.5.3 Missed Chat Notification All notifications (missed calls, new messages, and so on) are handled through the notification bar, and a new message (IM) is also displayed on the notification bar. If there are many new messages from different senders, tapping on this item opens the chat view. If there is only one or many new messages from the same sender, tapping the item opens the IM view. Figure 13 Missed Chat PAGE 15

20 1.6 XMPP Multi-Device Business Communicator Release provides support for users with multiple devices, following the XMPP specifications. This is comprised of several features as follows: Chat invitations sent to the user are received in all devices, before the session is accepted, messages are sent to all devices and once answered the chat messages go to the device that has sent a reply message. Getting one s Own presence notifications when another client updates the user s presence. The client updates its own status based on the information it receives from the server. Accepting sharing presence invitation in one client is also recognized by another client and both clients start receiving the presence updates. A new presence subscription made in one client is recognized in another, with the latest after the next login. If the contact blocks the invitation, there are presence notifications from the server to all of the user s clients indicating that the subscription was terminated and this information is shown to the user. If the client receives two presence authorization requests from two or more devices of the same user, it only shows one request to the user. Removing a contact from the contact list in one device is recognized in another client, with the latest after next the login, and the contact list is updated (contact removed) in the other client as well. If a user has many devices, each device can have a different status when shown to the end user. However, watchers in the contact list always see the updates in the following priority order: Busy Chatty Online Away Extended away Offline For example, this means that if one client publishes a Busy status and another client publishes another status, watchers see the user as Busy. PAGE 16

21 1.7 Voice Calls General A voice call can be started from the contact list by selecting the item from the context menu, or by using the contact card, or from the call history. Another way is to use the Call tab, as shown in the following figure. The Call tab displays a dial pad and a text field that is used to enter numbers. There are two buttons below the dial padthe top text field also has a delete button that when pressed, deletes one character at a time. Figure 14 Call Tab After pressing either of the call buttons, a call dialog appears and the contact s phone starts ringing. PAGE 17

22 The following call control actions are available for a voice call: Adjust the volume Generate DTMF tones with the dial pad Mute the microphone Hold the call Hang up the call Start conference call Transfer call Figure 15 Audio Call An incoming call is indicated with a ring tone and a notification in the top bar PAGE 18

23 1.7.2 Missed Calls If a user has missed calls, then the notification bar in Android displays a note. By clicking a missed call, the user is directed to the Call History screen, as shown in the following figure. All notifications (missed calls, new messages, and so on) are handled through the notification bar. Figure 16 Missed Calls PAGE 19

24 1.7.3 Message Waiting Indicator (MWI) and Voice Mail Access If a user has pending voice mails (VM), then the notification bar in Android displays an icon and text You have XX pending voice mail messages. By clicking the voice mail notification, the application dials the voice mail access number directly and the user can listen to the VM messages. All notifications (missed calls, new messages, and so on) are handled through the notification bar. Figure 17 Voice Mail Notification PAGE 20

25 Voice mail is also accessible with a long-press of the dial pad key 1 (similar to a regular mobile keyboard). When voice mail messages are available, the key 1 changes its color. In addition, it shows the VM notification in the global notification area, described previously. The number of new voice mails changes depending on how many are opened or are new. The VM icon in the notification area has a badge associated with it, which shows the number of new messages. Figure 18 Call Tab Enter Number PAGE 21

26 1.7.4 Business Line Call-Back and Call-Through Mobile Communicator allows the user to originate a circuit-switched call using their business line identity. This is done using the basic call-back functionality on BroadWorks or the call-through functionality available with BroadWorks Mobility. Basic call-back is only available if the user has BroadWorks Anywhere or Remote Office assigned. The application checks to see whether one of these two services is provisioned with a phone number that matches the mobile number. And if it is provisioned this way, it provides the user with the option to make calls using the call-back feature. Call-through functionality is available if the Mobility service is assigned to the user s BroadWorks profile. Call-through provides a more natural dialing experience. When a call is placed in this mode, the client communicates transparently with BroadWorks to obtain a temporary Intermediate Routing Number (IMRN). The client then calls the IMRN and connects the user directly to the destination identifying the call with the user s business line identity. Figure 19 Business Line Call-Back and Call-Through PAGE 22

27 1.7.5 Contact Name Lookup for Incoming Calls and Call Logs Whenever the incoming call does not have a calling name associated with it, Mobile Communicator can perform a local contact search. If the number matches one of the contacts on the mobile phone contact list, the name is shown on the incoming call screen along with the alert. Whenever the user retrieves their call logs/history and the call log does not have a calling name associated with it, the client does a lookup in the local contacts and populates the name if a match is found Three-Way Calling Business Communicator supports network SIP-based conference calls with up to three participants (Three-Way). While on a two-way call, the user can add a third party by using the Conference button. This opens the address book on the device to search for and select the new participant. Figure 20 Three-Way Calling (Adding Third Party) The supported mode is Blind Conference calling. The third party receives a call and is joined to the conference automatically when they pick up. The Attended Conference mode, which prompts the third party to join or decline, is not supported in this version. Once the conference is established, the participants are shown on the Device screen. PAGE 23

28 Figure 21 Three-Way Calling (Selecting Conference) PAGE 24

29 Figure 22 Three-Way Calling (Participants) PAGE 25

30 1.7.7 Call Transfer The client supports transferring VoIP calls to another party. Two modes of transfer are supported: Attended Call User selects Talk First from the menu and a second call is placed with the selected contact. If the call is successfully established, the user can talk with the third party privately, before completing the transfer, by pressing the Transfer call button again. Unattended Call User selects Transfer from the menu, the second party is transferred to the selected contact, and the current user is dropped from the call. Figure 23 Transfer PAGE 26

31 1.8 BroadWorks Call History The client supports the basic BroadWorks Call History. Using a drop-down menu, the Call History can be set to show all calls, received calls, dialed calls, and missed calls. In the list of calls, there are symbols indicating if a call was incoming or outgoing. The list of the call items consists of an icon showing what kind of call it was (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number, Unavailable status for the caller and below the name it shows the number, if available. To the right, the user can see the date called and the time the call was initiated. Tapping an item on the list opens the contact card where a call can be made to that number. Figure 24 BroadWorks Call Logs PAGE 27

32 1.9 BroadWorks Service Management The client supports the following Service Management features allowing supplementary services to be turned on or off using the native client Preferences window: Call Forwarding Do Not Disturb Remote Office BroadWorks Anywhere Remote Office Hide Caller ID Simultaneous Ring Personal Own Phone Number Figure 25 BroadWorks Service Management on Android PAGE 28

33 1.10 Call Modes The client supports several modes for making the outgoing calls. These are controlled through Settings/Call Settings/Outgoing Calls. Calls placed via mobile Calls are placed using the Android native dialer via the mobile CS network. Calls placed via Call-Back service Call are made using the BroadWorks Call-Back service. This works with BroadWorks Release 17.0 and higher via the BroadWorks Anywhere or Remote Office setting. Calls placed via VoIP Calls are made using BroadWorks VoIP service. Always Ask This displays a prompt to the user when initiating a new call to select the desired mode Call-through functionality is available if the Mobility service is assigned to the user s BroadWorks profile. Call-through provides a more natural dialing experience. When a call is placed in this mode, the client communicates transparently with BroadWorks to obtain a temporary IMRN. The client then calls the IMRN and connects the user directly to the destination identifying the call with the user s business line identity. The default mode after installing the client is the VoIP mode. Figure 26 Call Modes PAGE 29

34 1.11 Other Features Version Control Version control is supported using Android market mechanisms. When a new release is available, the old version is removed from the market place and users of the previous version are notified about the update possibility Privacy Management Business Communicator supports authentication with a user name and password for different services and servers requiring authentication. For convenience, the end user can save their user name and password for different realms. When an end user adds a contact to the contact list, those contacts receive a New Subscriber dialog asking whether they will allow the end user to see their presence or not. This information is stored in the contact s presence policies. At any time, the user can edit the presence policies selections per contact. They are stored on the server. However, this feature requires a compatible presence server Help Pages The client supports a web-based help that can be launched from Preferences Firewalls and NATs The client supports rport (RFC 3581) for NAT traversal and also to use the client behind a firewall. However, the client is assumed to be used mainly with a session border controller (SBC) that also provides support for NAT traversal for several key features, such as calling, which are currently unlikely to work without SBC Automatic Sign In Settings The user can choose to automatically sign in with Business Communicator with a default account when the client is started. Together with the functionality to automatically start Business Communicator at system start up, this makes it easy for the user to remember to sign in and be available for communication. The Settings view lists the following items, which can be configured by an end user: Language Remember password Sign in automatically, (which is disabled until Remember Password is checked) Call settings (for information about BroadWorks Service Management, see section 1.9 BroadWorks Service Management) Credentials BroadWorks Mobility settings PAGE 30

35 Figure 27 Settings View PAGE 31

36 2 System Requirements Business Communicator Release 9.3 for Android can be run on any Android 2.2, 2.3, 3.2, and Android 4 device in the market today. While it is possible to also run the client on Android 2.1, to some extent there are some platform shortcomings, for example, with camera handling, which causes that operating system (OS) version to be unsupported in this release. Android 3.2 has not yet been fully validated, although no major issues have been identified. The client has been validated on the following reference devices: Samsung Galaxy SIII Samsung Galaxy SII Samsung Galaxy S Samsung Galaxy S2 Samsung Galaxy Nexus Samsung Nexus S Motorola Droid Bionic Motorola Droid X Motorola Droid 2 Sony Xperia PLAY Sony Xperia S Huawei T20 HTC Thunderbolt HTC Vivid HTC Sensation PAGE 32

About. IP Centrex App for ios Tablet. User Guide

About. IP Centrex App for ios Tablet. User Guide About IP Centrex App for ios Tablet User Guide December, 2015 1 2015 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

IP Voice UNIFI. ipad User Guide

IP Voice UNIFI. ipad User Guide IP Voice UNIFI ipad User Guide CONTENTS 1 About UNIFI for ios Tablet 4 2 Getting Started 4 2.1 Installation 4 2.2 Sign In 4 3 Main Tabs 5 4 Contacts 6 4.1 Add Contacts 6 4.2 Edit Contacts 7 5 Presence

More information

Table of Contents. IP Centrex App for Android Mobile. User Guide

Table of Contents. IP Centrex App for Android Mobile. User Guide Table of Contents IP Centrex App for Android Mobile User Guide December, 2015 1 2015 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or

More information

MOBILITY FOR iphone USER GUIDE

MOBILITY FOR iphone USER GUIDE MOBILITY FOR iphone USER GUIDE VERSION 20.0.2 401 Market Street, First Floor Philadelphia, PA 19106 877.258.3722 www.alteva.com Table of Contentsl 1. About Alteva Mobility for iphone... 3 2. Installation...

More information

iphone User Guide IP Voice UNIFI

iphone User Guide IP Voice UNIFI IP Voice UNIFI iphone User Guide C Spire Business Solutions TM is a trademark owned by Cellular South, Inc. Cellular South, Inc. and its affiliates provide products and services under the C Spire Business

More information

BroadTouch Business Communicator for iphone

BroadTouch Business Communicator for iphone BroadTouch Business Communicator for iphone User Guide Release 20.0 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadTouch Guide

More information

Android User Guide. IP Voice UNIFI

Android User Guide. IP Voice UNIFI IP Voice UNIFI Android User Guide C Spire TM Business Solutions TM is a trademark owned by Cellular South, Inc. Cellular South, Inc. and its affiliates provide products and services under the C Spire TM

More information

Lumos Networks Business Communicator for PC

Lumos Networks Business Communicator for PC Lumos Networks Business Communicator for PC User Guide Release 9.3.0 www.lumosnetworks.com Table of Contents 1 Introduction...1 2 Sign In...3 3 Set Up Client...4 4 Call Settings...5 4.1 Service Management...

More information

IM&P Business Communicator User Guide Mobile 05/17/16

IM&P Business Communicator User Guide Mobile 05/17/16 IM&P Business Communicator User Guide Mobile 05/17/16 Manual Overview The Cincinnati Bell Business Communicator manual is designed to provide an overview of the most frequently utilized Instant Messaging

More information

Table of Contents. IP Centrex App for Android Tablet. User Guide

Table of Contents. IP Centrex App for Android Tablet. User Guide Table of Contents IP Centrex App for Android Tablet User Guide January 2016 1 2016 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by

More information

Contents. Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone.

Contents. Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone. Cbeyond Communicator for TotalCloud Phone System for Mobile Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone. Cbeyond Communicator is an intuitive

More information

Welcome to XO WorkTime

Welcome to XO WorkTime Quick Start Guide End User s Quick Start Guide (for Smartphones) Welcome to XO WorkTime for IP Flex, IP Flex with VPN, Enterprise SIP, and SIP Services Go mobile with your office telephone numbers and

More information

Communicator for Android Tablet

Communicator for Android Tablet Communicator for Android Tablet User Guide Release 21.0.1 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM Communicator Guide Copyright

More information

MobileLink User Guide

MobileLink User Guide MobileLink User Guide April 2013 Table of Contents Section MobileLink Overview Section 1 MobileLink Features Section 2 Enterprise Search Directory Section 2.1 Call History Section 2.2 Service Management

More information

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7 OmniTouch 8400 Instant Communications Suite My Instant Communicator Desktop User guide Release 6.7 8AL 90219 USAE ed01 Sept 2012 Table of content MY INSTANT COMMUNICATOR FOR THE PERSONAL COMPUTER... 3

More information

UNITY MOBILE FOR ANDROID END USER GUIDE

UNITY MOBILE FOR ANDROID END USER GUIDE UNITY MOBILE FOR ANDROID END USER GUIDE Contents 1. Introduction... 3 2. How It Works... 3 3. Getting Started... 4 3.1 Login... 4 3.2 Linking Unity to the Mobile Device... 4 3.3 Specifying the Outgoing

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

Desktop User Guide. IP Voice UNIFI. For Mac and Windows

Desktop User Guide. IP Voice UNIFI. For Mac and Windows IP Voice UNIFI Desktop User Guide For Mac and Windows C Spire Business Solutions TM is a trademark owned by Cellular South, Inc. Cellular South, Inc. and its affiliates provide products and services under

More information

SMART UC COMMANDER SOFTPHONE. USER GUIDE Version 20.0.1.0

SMART UC COMMANDER SOFTPHONE. USER GUIDE Version 20.0.1.0 SMART UC COMMANDER SOFTPHONE USER GUIDE Version 20.0.1.0 Document Revision History Release Version Reason for Change Date Author 20.0.1 1 Created document for Release 20.0. April 02 2014 M2 Telecommunications

More information

OpenTouch Connection for iphone Release 2.1

OpenTouch Connection for iphone Release 2.1 OpenTouch Connection for iphone Release 2.1 OpenTouch Business Edition OpenTouch MultiMedia Services User guide 8AL90644USAAed01 1514 1 README FIRST 3 2 START OPENTOUCH CONVERSATION 4 2.1 START THE APPLICATION

More information

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08

Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08 Assistant Enterprise User Guide www.lumosnetworks.com 3-27-08 Assistant Enterprise (Toolbar) Guide Copyright Notice Trademarks Copyright 2007 BroadSoft, Inc. All rights reserved. Any technical documentation

More information

OpenTouch Conversation for iphone Release 2.1

OpenTouch Conversation for iphone Release 2.1 OpenTouch Conversation for iphone Release 2.1 OpenTouch Business Edition OpenTouch MultiMedia Services User guide 8AL90884USACed01 1504 1 README FIRST 3 2 START OPENTOUCH CONVERSATION 4 2.1 START THE APPLICATION

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

OfficeSuite OfficeSuite Mobile Softphone v 3.4 User Guide (Android Edition)

OfficeSuite OfficeSuite Mobile Softphone v 3.4 User Guide (Android Edition) OfficeSuite OfficeSuite Mobile Softphone v 3.4 User Guide (Android Edition) Google, Nexus One, and Android are trademarks of Google Inc. DROID is a trademark of Lucasfilm Ltd. and its related companies.

More information

OpenTouch Conversation for iphone Release 2.0.x

OpenTouch Conversation for iphone Release 2.0.x OpenTouch Conversation for iphone Release 2.0.x User guide OpenTouch Business Edition OpenTouch MultiMedia Services 8AL90884USAB ed01 1412 1. README FIRST 3 2. START OPENTOUCH CONVERSATION 3 2.1. START

More information

OpenTouch Conversation for Android Smartphone Release 2.1

OpenTouch Conversation for Android Smartphone Release 2.1 OpenTouch Conversation for Android Smartphone Release 2.1 OmniPCX Office Rich Communication Edition OpenTouch Business Edition OpenTouch Multimedia Services User guide 8AL90640USAB ed01 1514 1 README FIRST

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 9.0 Issue 02.01 September 2013 Contents Chapter 1: About Flare Experience... 5 About Flare Experience... 5 Main window... 6 Button descriptions... 10 Chapter

More information

Cbeyond Communicator for TotalCloud Phone System for Mobile (Android)

Cbeyond Communicator for TotalCloud Phone System for Mobile (Android) Cbeyond Communicator for TotalCloud Phone System for Mobile (Android) Cbeyond Communicator for Mobile (Android) extends TotalCloud Phone System (TCPS) calling capabilities to an Android Smartphone. Cbeyond

More information

ONcbx Feature Guide UC Desktop Client

ONcbx Feature Guide UC Desktop Client 1 Getting Started 1.1 Installation The Quick Start Guide contains the essential information for getting started with the Oxford Networks BroadTouch Business Communicator. Once you receive an email indicating

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

ipad User Guide Release: 20 Document Revision: 01.01

ipad User Guide Release: 20 Document Revision: 01.01 ipad User Guide Release: 20 Document Revision: 01.01 bellaliant.net/unifiedcommunications 1 Bell Aliant Product release: 2.0 Copyright 2012 GENBAND. All rights reserved. Use of this documentation and its

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications

More information

BroadTouch Business Communicator for Desktop

BroadTouch Business Communicator for Desktop BroadTouch Business Communicator for Desktop User Guide Release 10.0.2 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadTouch

More information

UC Office for Smart Phone - iphone Edition

UC Office for Smart Phone - iphone Edition UC Office for Smart Phone - iphone Edition User Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2013 GCI UC Office iphone User Guide 1

More information

Enterprise Toolbar User s Guide. Revised March 2015

Enterprise Toolbar User s Guide. Revised March 2015 Revised March 2015 Copyright Notice Trademarks Copyright 2007 DSCI, LLC All rights reserved. Any technical documentation that is made available by DSCI, LLC is proprietary and confidential and is considered

More information

TIPT UC-ONE IOS/ANDROID PC & MAC DESKTOP CLIENT GUIDE

TIPT UC-ONE IOS/ANDROID PC & MAC DESKTOP CLIENT GUIDE TIPT UC-ONE IOS/ANDROID PC & MAC DESKTOP CLIENT GUIDE WELCOME TO TIPT UC-ONE CLIENT! CONVENTIONS USED IN THIS GUIDE The following typographical conventions are used in this guide for simplicity and readability:

More information

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer

More information

OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1. User guide. OpenTouch (OpenTouch User)

OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1. User guide. OpenTouch (OpenTouch User) OmniTouch 8600 My Instant Communicator Mobile Edition for BlackBerry Release 4.1 User guide OpenTouch (OpenTouch User) June 2012 Table of content 1 INTRODUCTION... 3 1.1 BUSINESS MODE... 3 1.2 PRIVATE

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

Polycom RealPresence Desktop for Windows

Polycom RealPresence Desktop for Windows 3.1 January 2014 3725-69930-002A Polycom RealPresence Desktop for Windows Trademark Information POLYCOM and the names and marks associated with Polycom's products are trademarks and/or service marks of

More information

Hosted Thin Receptionist R20. Document Date: 11/06/14 Document Version: 1.0d 1-800-942-4700 masergy.com

Hosted Thin Receptionist R20. Document Date: 11/06/14 Document Version: 1.0d 1-800-942-4700 masergy.com Hosted Thin Receptionist R20 Document Date: 11/06/14 Document Version: 1.0d Manage Calls Dial Contact 1. In the Contacts pane, click the target directory tab. 2. Click the contact and then click CALL

More information

VMobile Talk User Guide

VMobile Talk User Guide VMobile Talk User Guide Table of Contents 1. Description 3 2. Supported Devices 3 3. Installation and Usage 3 3.1 Download 3 3.2. Installation 4 3.3. SIP Account Settings 5 3.4. Wi-Fi Connection 6 3.5.

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

UC Office for Desktop - Windows Edition

UC Office for Desktop - Windows Edition UC Office for Desktop - Windows Edition User Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2013 GCI UC Office Windows Edition - User

More information

Hosted PBX Call Control Toolbar Guide

Hosted PBX Call Control Toolbar Guide Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.

More information

Mobile i-phonenet User Guide Android

Mobile i-phonenet User Guide Android Chapter 1 : Getting Started 1. Client Download and Installation Step 1: Go to Google Play on your PC or your android device and search for < Mobile ipn >. Step 2: Download and install Mobile ipn. Note

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download.

Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar

More information

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0 Polycom Converged Management Application (CMA ) Desktop for Mac OS X Help Book Version 5.1.0 Copyright 2010 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom CMA Desktop

More information

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks Unified Communications Using Jabber for Mac 9.2.2 Common Tasks April 2015 Table of contents Introduction to Jabber... 3 Contacts... 4 1.1 How to find a contact... 4 1.2 How to add a contact to the contacts

More information

MTS Hosted Unified Business Mobile Communicator iphone User Guide

MTS Hosted Unified Business Mobile Communicator iphone User Guide MTS Hosted Unified Business Mobile Communicator iphone User Guide www.mts.ca 2 Product release version: 10.4 Document version: 1.03 Date: February 4, 2015 The information in this document is believed to

More information

Contents. Business Solutions. Page

Contents. Business Solutions. Page C 2012 Contents Page Premium User Toolbar Assistant... 2 First Time Login... 4 Login Button... 4 Subsequent Use... 5 Dial Number... 6 Redial Number... 6 Dial from Contacts (Outlook Edition)... 6 Dialing

More information

SIP Software for IP Phone 1140E Quick Reference

SIP Software for IP Phone 1140E Quick Reference For a complete user guide, refer to SIP Software Release 3.0 for IP Phone 1140E User Guide (NN43113-101). IP Phone 1140E Fixed Keys The IP Phone 1140E is available with either icon fixed keys or English

More information

WE VoIP User Guide For OfficeServ 7000 Series

WE VoIP User Guide For OfficeServ 7000 Series WE VoIP User Guide For OfficeServ 7000 Series WE-VoIP Client V3.5.0.3 WE VoIP User Guide for OfficeServ November 2013 1 Disclaimer Every effort has been made to eliminate errors and ambiguities in the

More information

ipbx Call Center User s Guide Agent and Supervisor

ipbx Call Center User s Guide Agent and Supervisor Agent and Supervisor Revised September 2013 Table of Contents 1 Introduction to ipbx Call Center... 8 1.1 ipbx Call Center Agent... 9 1.2 Monitor IM&P Contacts... 10 1.2.1 Subscriber to Contact... 10 1.2.2

More information

MaxMobile Communicator User Guide

MaxMobile Communicator User Guide MaxMobile Communicator User Guide For Android Phones MAX Communication Server Release 7.0 October 2013 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication

More information

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

VoIPOffice Communicator User Guide Version 3.1.5, January 2013

VoIPOffice Communicator User Guide Version 3.1.5, January 2013 VoIPOffice Communicator User Guide Version 3.1.5, January 2013 Introduction VoIPOffice Communicator is a computer application that turns your PC into a powerful unified communications tool. It provides

More information

OneSolutions Hosted IP PBX Cisco IP Phone Training

OneSolutions Hosted IP PBX Cisco IP Phone Training OneSolutions Hosted IP PBX Cisco IP Phone Training Download the Service User Guides at: http://www.onecommunications.com/knowledgecenter.aspx?id=4704 2009 One Communications. The One Communications logo

More information

Dial91 iphone User Guide

Dial91 iphone User Guide Dial91 iphone User Guide Dial91 iphone Edition User Guide 1 About Dial91 iphone Edition Dial91 iphone Edition is a SIP-based phone for the Apple iphone mobile digital device, and ipod touch mobile digital

More information

Zipit Chat. Functional Specification / User Manual

Zipit Chat. Functional Specification / User Manual Zipit Chat Functional Specification / User Manual 1 Table of Contents 1. Zipit Chat Overview... 4 How to download... 4 Supported version... 4 2. Functionalities... 4 Get Started... 4 Login... 7 Payment

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

All Rights Reserved. Copyright 2006

All Rights Reserved. Copyright 2006 All Rights Reserved Copyright 2006 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of the copyright

More information

mobile uc client End user guide

mobile uc client End user guide mobile uc client End user guide 1 Mobile Unified Communications User Guide About Mobile UC Currently, the following five Droid Phones are supported for Mobile UC: + Droid X + Droid X2 + Droid 2 Global

More information

Bria Android Edition User Guide

Bria Android Edition User Guide Bria Android Edition User Guide CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

ShoreTel Enterprise Contact Center 8 Using Agent Toolbar

ShoreTel Enterprise Contact Center 8 Using Agent Toolbar ShoreTel Enterprise Contact Center 8 Using Agent Toolbar November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.

More information

Address Book. Store all of your contacts in your online Address Book.

Address Book. Store all of your contacts in your online Address Book. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Logs 7 Call Return 7 Call Waiting 8 Caller ID 9 Do Not Disturb 10 Find Me 11 Outbound Caller ID Block 9 Selective Call

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Quick Reference Guide. Hosted Thin Call Center R20 Supervisor Agent Tasks

Quick Reference Guide. Hosted Thin Call Center R20 Supervisor Agent Tasks Quick Reference Guide Hosted Thin Call Center R20 Supervisor Agent Tasks Call Center Interface The following elements are available from the Call Center main interface: Global Message Area This is located

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product.

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Hold 7 Call Log 8 Call Return 8 Call Waiting 9 Caller ID 10 Outbound Caller ID Block 10 Outbound Caller ID Deactivation

More information

Skype for Business for Android

Skype for Business for Android Skype for Business for Android November 2015 Customization note: This document contains guidance and/or step-by-step installation instructions that can be reused, customized, or deleted entirely if they

More information

MXIE User s Guide. Introduction

MXIE User s Guide. Introduction Introduction MXIE is the software interface by which system users can access MX services and resources. This guide introduces the most frequently used MXIE operations. Refer to the MXIE User s Manual for

More information

BT CLOUD VOICE COMMUNICATOR DESKTOP EDITION. USER GUIDE.

BT CLOUD VOICE COMMUNICATOR DESKTOP EDITION. USER GUIDE. BT CLOUD VOICE COMMUNICATOR DESKTOP EDITION. USER GUIDE. WHAT S IN THIS GUIDE. 1. Introduction. 3 1.1 Overview. 3 1.2 Audience. 3 2. Requirements. 4 2.1 Hardware & Software Requirements. 4 2.2 Multimedia

More information

Help Menu. Kakapo Systems Ltd 1

Help Menu. Kakapo Systems Ltd 1 Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call Control 4.1. Make a Call

More information

Mobile Communicator for Mobile Devices

Mobile Communicator for Mobile Devices Mobile Communicator for Mobile Devices Quick Reference Guide Hosted Voice Customer Resource Center www.earthlinkbusiness.com/hostedvoice 2015 EarthLink. Trademarks are property of their respective owners.

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

Digital Phone Service Web Portal User Guide

Digital Phone Service Web Portal User Guide Digital Phone Service Web Portal User Guide TouchTone provides subscribers an easy-to-use Web-based administrator portal to help manage your IP phone s features and call routing functions. In this document

More information

TRANS-VIDEO PHONE SERVICE

TRANS-VIDEO PHONE SERVICE TRANS-VIDEO PHONE SERVICE FEATURE GUIDE telephone number username password Manage your account online at: www.trans-video.net/voice.html CONTENTS Address Book Anonymous Call Rejection Call Block Call Logs

More information

User Guide PUSH TO TALK PLUS. For Android

User Guide PUSH TO TALK PLUS. For Android User Guide PUSH TO TALK PLUS For Android PUSH TO TALK PLUS For Android Contents Introduction and Key Features...4 PTT+ Calling to Individuals and Groups...4 Supervisory Override...4 Real-Time Presence...4

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

Quick Reference Guide SoftPhone for Windows 7

Quick Reference Guide SoftPhone for Windows 7 Introduction Quick Reference Guide SoftPhone for Windows 7 SoftPhone is software that allows you to use your NASA phone number from your NASA-issued computer to place or/and receive calls. You can also

More information

ShoreTel Enterprise Contact Center Using Agent Toolbar

ShoreTel Enterprise Contact Center Using Agent Toolbar ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

UniCom & Skype for Business Windows User Guide

UniCom & Skype for Business Windows User Guide UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

ShoreTel Mobility User s Guide for iphone and ipod touch. Release 6.0

ShoreTel Mobility User s Guide for iphone and ipod touch. Release 6.0 ShoreTel Mobility User s Guide for iphone and ipod touch Release 6.0 Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Frequently Asked Questions: Cisco Jabber 9.x for Android

Frequently Asked Questions: Cisco Jabber 9.x for Android Frequently Asked Questions Frequently Asked Questions: Cisco Jabber 9.x for Android Frequently Asked Questions (FAQs) 2 Setup 2 Basics 4 Connectivity 8 Calls 9 Contacts and Directory Search 14 Voicemail

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

PortGo 6.0 for Wndows User Guide

PortGo 6.0 for Wndows User Guide PortGo 6.0 for Wndows User Guide PortSIP Solutions, Inc. sales@portsip.com http:// @May 20, 2010 PortSIP Solutions, Inc. All rights reserved. This User guide for PortGo Softphone 6.0. 1 Table of Contents

More information