Welcome & The Future of Mobile Productivity Chris Hazelton Research Director, Enterprise Mobility
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Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N = 1,494 Last decade of IT sentiment
Economic outlook for 2014 in enterprise mobility Source: 451 Yankee Group US IT Decision Maker Survey, March 2014 Base: Asked everybody
Existence of a mobility strategy Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody 10
Device ownership strategy today Source: 451 Research Quarterly US IT Decision Maker Survey, June 2014
Planned buying of corporate liable smartphones Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598
Support for BlackBerry smartphones 40% of companies are phasing out BlackBerry today Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598
Security rankings for smartphones Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 598
Productivity rankings for smartphones Source: 451 Research, US Connected Device Survey, June 2014 Base: Fully employed; N = 3,071
Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 1,494 Corporate demand for tablets
Corporate demand for tablets by OEM Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 389
Use cases for tablets in the enterprise Source: 451 Research, ChangeWave 3Q 2014 Corporate IT Spending Trends N: 389
Awareness for securing corporate data Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody
Activities to mitigate mobile risk What have you done or plan to do to mitigate the risks and address your concerns? (n=1529) VPN solution for all devices 39% Client-side virtualization App virtualization 24% 26% Data loss prevention software 41% Mobile Device Management (MDM) 22% Mobile Application (MAM) Mobile Content Management Network Access Control 17% 17% 17% Dual factor authentication for smartcards 12% Digital certificates 19% Biometric security systems 9% RSA two factor authentication 6% Other 3% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody
Managed mobility tools deployed today Which elements of managed mobility do you have deployed today? (Please select all that apply for each column). Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody who deployed managed mobility solutions N=505 21
Managed mobility tools within two years Which (additional) ones do you plan to deploy within two years (Please select all that apply for each column). Source: 451 Yankee Group US IT Decision Maker Survey, June 2014 Base: Asked everybody who deployed/ plan to deploy managed mobility solutions N=505 22
Support for BYO apps Please select the statement that best summarizes the philosophy of your organization regarding employees introducing consumer software and services into the work environment. (Please select one) Non-sanctioned applications are absolutely not tolerated 18% Not encouraged but we don't actively monitor their use or offer support them 23% Allow employees to use any nonharmful application but WE DON'T provide support 31% Allow employees to use any nonharmful application and WE DO provide some support 28% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody
Smartphone apps today, 24 months, and no plans Which of the following applications has your organization deployed or plan to deploy on smartphones? E-mail and PIM access (n=509) 74% 17% 9% CRM/Customer management applications (n=509) 48% 30% 22% ERP/Inventory and financial management systems (n=509) 40% 29% 31% Intranet/Employee facing Web portal (n=509) 49% 27% 24% Access to corporate database (n=509) 50% 29% 21% SFA/Sales force automation (n=509) 38% 32% 30% Stand-alone corporate instant messaging (n=509) 45% 31% 25% Stand-alone Web conferencing (n=509) 40% 35% 25% Enterprise social networking (n=509) 41% 26% 33% Dispatch/work order management (n=509) 44% 29% 28% UC (n=509) 38% 37% 25% Other (n=94) 22% 16% 62% Business Intelligence (BI) and Analytics (n=509) 40% 34% 26% Customer-facing Web Site (n=509) 50% 28% 22% Customer-facing Mobile Self Service application (n=509) 36% 35% 29% Already deployed Plan to in 24 months Not deployed & no (definite) plans Source: 451 Yankee Group US IT Decision Maker Survey, March 2014 Base: Asked everybody who deployed/plan to deploy mobile applications
Mobile access to corporate data - today What percentage of your employees currently access applications and other IT resources behind the corporate firewall from smartphones (e.g., BlackBerry, iphone, Windows Phone devices) and tablets (e.g., Apple ipad, Samsung Galaxy Tab)? Percent of respondents 11% 15% 21% 54% have mobile access today 12% 8% 9% 7% 7% 5% 3% 2% 0 1 to 10 11 to 20 21 to 30 31 to 40 41 to 50 51 to 60 61 to 70 71 to 80 81 to 90 91 to 100 Percent of employees Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked to IT who have employees using smartphones
Mobile access to corporate data in 2 years What percentage of your employees currently access applications and other IT resources behind the corporate firewall from smartphones (e.g., BlackBerry, iphone, Windows Phone devices) and tablets (e.g., Apple ipad, Samsung Galaxy Tab)? Percent of respondents 18% 71% will have mobile access 24% 11% 2% 4% 6% 8% 8% 8% 6% 4% 0 1 to 10 11 to 20 21 to 30 31 to 40 41 to 50 51 to 60 61 to 70 71 to 80 81 to 90 91 to 100 Percent of employees Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked to IT who have/will have (in two years) employees using smartphones
Goals for supporting mobile workers What are the primary goals for supporting mobile workers? (Please rank from the highest to the lowest) Mobile access to corporate email (n=256) 31% 20% 28% 21% Employee use of third party apps from a public mobile app store (n=256) 25% 20% 18% 37% Employee use of custom or internal mobile apps (n=255) 19% 27% 29% 24% Mobile access to office productivity tools (n=255) 25% 33% 24% 17% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody who deployed/plan to deploy managed mobility solutions 1st ranked choice 2nd ranked choice 3rd ranked choice 4th ranked choice
Mobile application priorities Which two of the following are most important to mobilize in the next two years? (n=509) Field and sales force business processes 32% General internal business processes 31% Customer-facing service activities 18% Customer-facing marketing activities 12% None of these 6% Source: 451 Yankee Group US IT Decision-Maker Survey, September 2014 Base: Asked everybody who deployed/plan to deploy mobile applications 28
MAM area of applicability Source: 451 Research 29
Final thoughts 30
Thank you & Questions? Chris Hazelton chris.hazelton@451research.com Twitter: @Chris451mobile