Technology Shifts. Mainframe Windows Desktop Internet

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1 Technology Shifts Mainframe Windows Desktop Internet

2 Mobile Technology Shift March 12, 2010 March 7, 2012 How Significant?

3 Declining PC Sales In the wake of Apple s ipad Hewlett Packard announced a record quarterly loss of $8.9 Billion AP, August 23rd 2012

4 Mobile Revenue iphone Revenue $74.3 Billion Microsoft Revenue $73 Billion Billion June 2011 through June 2012 CNN Money

5 Mobile to Outnumber PCs By 2015 mobile projects will outnumber PC projects by a ratio of 4 to 1 Gartner, 2012

6 Preparation Washington state government needs to plan for the mobile technology shift

7 2006 L&I Mobile Initiative Technology was immature and costly

8 L&I Mobile Initiative L&I has more than 200 auditors and inspectors that spend several days at a time on the road visiting several field sites sometimes in remote locations. These employees need better tools

9 18th Century Technology Inspectors still use paper & pencil to capture data.

10 Lack of Information Compliance opportunities are missed because inspectors lack access to information about activities and contractors at sites.

11 Trip Routing Planning trip routes and site visits is inefficient. Inspectors spend more time than necessary on the road.

12 User Context Knowledge Workers BYOD Public Field Staff

13 Public Mobile Support Adaptive layout and design applied to L&I Web-based content LNI.WA.GOV and applications

14 Scoping Knowledge Workers BYOD Field Staff

15 Common Profile Exchange ActiveSync (EAS) Remote Access (VPN) L&I Public Web Apps

16 Field Staff Profile Common Profile L&I Enterprise Mobile Apps Commercial Off The Shelf Apps

17 Knowledge Worker Profile Common Profile Commercial Off The Shelf Apps (COTS)

18 BYOD Profile Common Profile Commercial Off The Shelf Apps Personal Device Personal Data Personal Apps

19 Mobility Model COTS APPS DATA CHANNELS BUSINESS DATA MANAGEMENT DEVICE

20 Devices ipad iphone Galaxy SII Galaxy Note Focus

21 Proof Points User Experience Security CERTIFY Integration Management Development

22 Test Plan Mobility Model COTS APPS DATA CHANNELS Proof Points User Experience Security BUSINESS DATA MANAGEMENT DEVICE Integration Management Development

23 Test Plan User Experience Size OS Interaction Work Places DEVICE

24 Test Plan User Experience Policy Effects MANAGEMENT

25 Test Plan User Experience Custom Apps BUSINESS DATA

26 Test Plan COTS APPS DATA CHANNELS User Experience Policy Effects

27 Test Plan Security Encryption Data Mgmt DEVICE

28 Test Plan Security Features Control Device Wiping MANAGEMENT Identification Quarantine

29 Test Plan Security App Dev Framework BUSINESS DATA

30 Test Plan COTS APPS DATA CHANNELS Security Data Loss Prevention

31 Test Plan Integration Wi-Fi Config VPN Config Certificates DEVICE

32 Test Plan Integration MDM Gateway MDM Configuration MANAGEMENT MDM Hosting Connectivity

33 Test Plan Integration Ent App Store BUSINESS DATA Enterprise Services

34 Test Plan COTS APPS DATA CHANNELS Integration Exchange ActiveSync

35 Test Plan Management Provisioning Identification De-provisioning DEVICE

36 Test Plan Management Reporting User Support MANAGEMENT User Profiles

37 Test Plan Management Ent App Provisioning BUSINESS DATA

38 Test Plan COTS APPS DATA CHANNELS Management Commercial Apps Ent Doc Repository

39 Test Plan Development Data Sync Interface Design Hardware Features Cross-Platform DEVICE

40 Test Plan Development Code-less Hosting MANAGEMENT Testing Cross-Platform Dev Framework

41 Test Plan Development Interface Design BUSINESS DATA Enterprise Services Local Storage

42 Results User Experience Usability Scores SUS Learnability Ease of Use iphone Size OS Integration Work Places ipad Note Focus DEVICE

43 Results User Experience Experience between Apple and Android devices is transferable. Windows phones are challenging to navigate. Windows phones are learnable. Size OS Integration Work Places DEVICE

44 Results User Experience Size Onscreen keyboards are too small for all but the ipad. Galaxy Note requires two hands. Stylus pens were unused. OS Integration Work Places DEVICE

45 Results User Experience Mobile Device Management (MDM) policies change the user experience. Policy User experience will need to be balanced against functionality and security. MANAGEMENT

46 Results User Experience Mobile user interface design and development is different from web or windows application development. Custom Apps The user experience with mobile applications has defined the mobile experience and is critical to mobile app success. Business Data

47 Results User Experience COTS apps behave differently on Apple, Android and Windows phones. Policy Affects MDM policies applied to mobile devices also affect COTS apps behavior. User experience will need to be balanced against functionality and security. COTS Apps Data Channels

48 Results Security Apple products provide encryption and file data protection. Android and Windows devices require 3rd party products for security. Encryption Authentication DEVICE

49 Results Security MDM solutions meet security management requirements. Features Control Device Wiping Identification Quarantine MANAGEMENT

50 Results Security Developing mobile applications requires new skills, particularly security and connectivity. App Dev Framework Leveraging an application development framework mitigates security issues from poorly developed apps. BUSINESS DATA

51 Results Security Assess data security classification. Data Loss Prevention Apple devices provide a security boundary for data and COTS apps. Androids require mobile app management solutions. COTS Apps Data Channels

52 Results Integration On Apple devices Junos for Juniper was easily configured at the device level, including security certificates. Android devices require individual application VPN connections. Unable to configure VPN for Windows phones. Wi-Fi Config VPN Config Certificates DEVICE

53 Results Integration MDM acts as a proxy to Exchange and needs to be accessible from the Internet. Vendors offer hosted and cloud MDM gateway solutions. MDM Gateway MDM Config MDM Hosting Connectivity MANAGEMENT

54 Results Integration MDM solutions provide Enterprise App Store capabilities. App deployment manager needs to interact with MDM solution. Ent App Store BUSINESS DATA

55 Results Integration MDM solution acts as an Exchange proxy. MDM provides fine-grain control Exchange lacks. Exchange ActiveSync COTS Apps Data Channels

56 Results Management MDM solutions provide robust device provisioning, identification and deprovisioning capabilities. Some MDM solutions also provide MAM capabilities. Provisioning Identification De-provisioning DEVICE

57 Results Management Mobile device provisioning and management processes will need to change to treat cellular devices as mobile devices. User Support MANAGEMENT

58 Results Development Relied heavily on the Mobile Application Development Platform (MADP). The MADPs provided varying levels app framework capabilities. Data Sync Interface Design Hardware Features Cross-Platform DEVICE

59 Results Development Two WSYIWYG IDEs only provided prototyping capabilities. Significant coding was still required. Dev framework eases development process. Code-less Hosting Testing Cross-Platform Dev Framework MANAGEMENT

60 Windows 8 Microsoft Strategy Leveraging desktop market presence Single experience across all platforms

61 Windows 8 Apple Strategy Leveraging mobile presence Multiple experiences optimized for the platform

62 Windows 8 Windows 8 on ARM Processor No Active Directory Support No Group Policy Support Manage like an ipad or Android

63 Windows 8 Windows 8 on Intel Processor Active Directory Support Group Policy Support Manage like a laptop

64 Windows 8 Gartner on Windows 8 Consider Windows 8 for all new PC deployments, but only after XP is eliminated and you have researched and tested your applications for Windows 8 / IE 10 compatibility. Gartner Research

65 Recommendations Windows 8 The consumer market is driving the mobile business computing environment. Continue mobile deployment plans. Implement MDM solution. Consider mobile application development platform. Conduct comprehensive Windows 8 assessment.

66 Recommendations User Experience Tablets preferred for field staff. Continue to use laptops for some field staff jobs. Assess user experience, functionality and security when defining MDM policies. Assess user context when defining COTS strategy (content creators vs consumers).

67 Recommendations Security Implement an MDM solution. Assess data security classification to determine the need for MAM. Consider using security certificates for authentication. Consider a MADP for custom app development.

68 Recommendations Integration Assess vendors cloud-based MDM gateway capabilities. Examine device management and app deployment processes.

69 Recommendations Management Implement an MDM solution. Manage cellular devices as mobile computers.

70 Recommendations Development Consider a Mobile App Development platform. Use the MDM s Enterprise App Store capabilities to deploy custom apps.

71 L&I s Proposed Solution COTS APPS App Control DATA CHANNELS BUSINESS DATA MANAGEMENT DEVICE MADP RFP McAfee EMM iphone/ipad

72 Questions

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