Business Studies & Economics. www.pearsonschoolsandfecolleges.co.uk

Business Studies & Economics 2011 www.pearsonschoolsandfecolleges.co.uk

Contents BUSINESS 14 16 Edexcel GCSE Business...2 4 GCSE Business Studies... 5 Edexcel GCSE in Applied Business...6 7 IGCSE Business Studies... 8 Other 14 16 Business... 8 BUSINESS 16+ A Level Business Studies... 9 Revision Express Business Studies... 10 A Level Applied Business... 11 BUSINESS SOFTWARE World of Work Business Levels 1 and 2... 12 ecase Studies... 13 Active Business... 13 BUSINESS, ADMINISTRATION AND FINANCE DIPLOMA Edexcel Business Administration and Finance Diploma... 14 WorkSkills... 15 Projects/Extended Projects... 15 BTEC BUSINESS BTEC Business: overview... 16 BTEC Entry 3/Level 1 Business Administration... 17 BTEC Level 2 First Business... 18 BTEC Level 3 National Business... 19 BTEC Apprenticeships... 20 Functional Skills... 20 BUSINESS ACCOUNTING Business Accounting...26 27 OTHER BUSINESS Applied Leisure and Tourism... 28 Other Business...28 29 ECONOMICS OCR GCSE Economics... 30 IGCSE Economics... 31 A Level Economics...32 33 Edexcel GCE Economics... 34 OCR A Level Economics... 35 Other Economics... 36 5 great ways to save when you order online at www.pearsonschoolsandfecolleges.co.uk OCR NATIONAL BUSINESS OCR National Business... 21 Cover image credit: Shutterstock/r.nagy NVQ/SVQ NVQ/SVQ: overview... 22 Level 2 NVQ/SVQ Customer Service... 23 Level 2 NVQ/SVQ Business and Administration...24 25 Level 3 NVQ/SVQ Business and Administration...24 25 Talk to us before you buy 0845 630 33 33 0845 630 77 77 @ customer.orders@pearson.com www.pearsonschoolsandfecolleges.co.uk Unbeatable teaching, learning and assessment resources from Heinemann. Also features Edexcel s own resources to provide even greater flexibility and choice. Look out for the logos at the top of each page as a guide!

00 Running Head The BIGGEST choice of Business and Administration resources for you! Edexcel GCSE Business: Introduction to Small Business Alain Anderton Ian Gunn Andrew Ashwin consultant editor Level 1 Level 2 Level 3 GCSE Business GCSE Applied Business IGCSE A Level Business A Level Applied Business BTEC Edexcel Diploma OCR National NVQ/SVQ Business and Administration OCR Certificate in Administration MyBusSpace WOW: World of Work Active Business ecase Studies t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.????.co.uk www.pearsonschoolsandfecolleges.co.uk 1

Edexcel GCSE Business Edexcel s own resources to cover the different pathways Edexcel GCSE Business delivers complete flexibility for you and your students, with published materials to cover the compulsory unit and three optional units giving you resources for each of the different business pathways. O Deliver engaging lessons with the s, Teacher Guides and ActiveTeach CD-ROM, providing you with tools to motivate and interest your students. O Plan lessons with ease ActiveTeach includes interactive activities and suggested answers, NEW fo Exam r 2011 Prep : Unit CD- aration 1 ROM see p plus a host of teaching resources linked to the electronic version of the specification. O Support exam preparation with Edexcel s brand new Unit 1 Exam Preparation CD-ROM as well as its exclusive ResultsPlus and examzone features, fully integrated throughout the s and ActiveTeach. age 4 fo r her deta ils! furt O Prepare students for the new controlled assessment Unit 2 with our Controlled Assesment Workbook, packed with good practice examples to show students how to succeed. Edexcel s GCSE Business resources Compulsory Unit Optional Units Other Support Edexcel GCSE Business: Introduction to Small Business Edexcel GCSE Edexcel GCSE Edexcel GCSE Business: Business: Business: Building a Business Business Communications Introduction to Economic Understanding ActiveTeach is not a stand-alone resource and needs to be used in conjunction with the s. Edexcel GCSE Business Active Teach Andrew Ashwin Nicola Walker Andrew Ashwin consultant editor Johathan Sheilds Keith Hirst Andrew Ashwin consultant editor Alain Anderton Andrew Malcolm Andrew Ashwin consultant editor Alain Anderton Ian Gunn Andrew Ashwin consultant editor Edexcel GCSE Business ActiveTeach CD-ROM 978 1 846904 95 0 300.00 (+VAT) Edexcel GCSE Business: Introduction to Small Business Edexcel GCSE Business: Building a Business Edexcel GCSE Business: Business Communications Edexcel GCSE Business: Introduction to Economic Understanding 978 1 846904 96 7 15.99 978 1 846904 97 4 15.50 978 1 846904 98 1 15.50 978 1 846904 99 8 15.50 Teacher Guide 978 1 846906 05 3 77.50 (+VAT) Teacher Guide 978 1 846906 06 0 77.50 (+VAT) Teacher Guide 978 1 846906 07 7 77.50 (+VAT) Teacher Guide 978 1 846906 08 4 77.50 (+VAT) Edexcel GCSE Business Controlled Assessment Workbook 978 1 846906 92 3 3.99 Edexcel GCSE Business Unit 1 Exam Preparation CD-ROM 978 1 846909 45 0 150.00* (+VAT) December 2010 *Prices are provisional until publication. 2

Business 14 16 Edexcel GCSE Business Active Teach ActiveTeach The ultimate front-of-class teaching tool! ActiveTeach is a powerful electronic learning resource that combines innovative teaching materials with the flexibility to introduce your own resources providing you with the perfect solution for seamless lesson planning and exciting whole-class teaching. Edexcel GCSE Business Authors Alain Anderton Andrew Ashwin Ian Gunn Keith Hirst Andrew Malcolm Johnathan Shields Nicola Walker Consultant editor: Andrew Ashwin Interactive activities, animations and simulations support your explanation of key processes and concepts. Create your own lesson facility allows you to draw upon material in the electronic and Teacher Guide to compile your own lessons. ResultsPlus interactives help students to really understand and improve their exam skills. examzone caters for all your students revision needs with interactive multiple choice questions, topic checklists, mobile phone flashcards and much more. espec links directly to the electronic version of the specification when it s uploaded onto your computer. BBC video clips linked to case studies further illustrate key points and bring the study of business to life. Display the ActiveBook, a digital version of the, on a whiteboard and launch materials such as video clips, activity worksheets, answers and much more direct from the page. ResultsPlus combines real exam performance data with examiner insight, matching examiner commentary to student answers and identifying how to improve answers. Sample screenshots from Edexcel GCSE Business ActiveTeach CD-ROM. www. For further information on the specification or our new resources, please visit www.pearson schoolsandfecolleges.co.uk/ edexcelgcsebusiness. NEW for 2011: Unit 1 Exam Preparation CD-ROM see page 4 for further details! t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 3

Business 14 16 Edexcel GCSE Business Unit 1 Exam Preparation CD-ROM Help to prepare your students thoroughly for the exam Edexcel GCSE Business Unit 1 Exam Preparation CD-ROM is written by examiners and will prepare your students for the Unit 1 exam. Edexcel GCSE Business Unit 1 Exam Preparation CD-ROM 978 1 846909 45 0 150.00* (+VAT) December 2010 *Prices are provisional until publication A PowerPoint tutorial with audio voice-over explains how to approach multiple-choice questions and the skill behind getting to the right answer. End-of-topic interactive tests enable your students to test their knowledge and understanding of the Unit 1 content. Two Edexcel-style exams are available as interactive tests or as paper versions to provide exam skills practice. PowerPoint revision notes for each topic cover all of the key concepts and ideas so that your students are fully prepared. Controlled Assessment Workbook Helping you to approach Controlled Assessment with confidence Edexcel GCSE Business Controlled Assessment Workbook 978 1 846906 92 3 3.99 Developed in partnership with Edexcel and written by a senior examiner, this structured Workbook leads students through the assessment criteria to ensure complete coverage of the specification requirements. Unpicks the mark scheme and provides practice and guidance at every stage, so students can complete each part of the controlled assessment with confidence. Fill-in templates provide structure and guidance for research, presentation, analysis and evaluation tasks. Packed with good practice examples and ResultsPlus activities to help students to understand their learning. Chapter 5 The research period Chapter 5 The research period You should now know that you have up to six hours to carry out your research. This is not a long time and so it is essential that you plan your research carefully. It is useful for your centre to carry out a practice run of the CA with a different title to the one you will actually submit for assessment. This is an excellent opportunity for you to practise some of the skills in researching, as well as experiencing and solving some of the problems. This chapter will go through the main issues that you need to think about when researching.you can use the ideas and templates here for the practice run and for the real CA to help you organise your research better. Types of research There are two ways in which you can gather information. Primary research involves gathering information that is new and which does not already exist. Primary research methods include: interviews questionnaires/surveys observation work experience visiting businesses. Secondary research involves gathering information that is already available. Secondary research methods include using: newspapers magazines books the Internet television data sources such as the Office for National Statistics, Bank of England and business websites. You may decide to do all your research using secondary data that is perfectly OK. If you choose to use primary research as well as secondary research, make sure that your primary research gives you useful information.you do not have to cover all the methods above. Choose carefully, depending on the information that you want to find. Primary Interviews Questionnaires/surveys Observation Work experience Visiting businesses Other Secondary Newspapers Magazines Books The Internet Television Business/information websites Other A write-in format enables students materials to be stored in one place as part of the specification s controlled conditions. 4 Activity: On the right is a checklist that you can use to help you decide which methods of research are appropriate for the question you are investigating. 26

Business 14 16 GCSE Business Studies, 3 rd edition Alain Anderton s best-selling case study approach These best-selling GCSE Business Studies resources from Alain Anderton take his popular case study approach to provide all-round support for AQA, Edexcel, OCR and CCEA. Author Alain Anderton is a best-selling GCSE Business Studies author and examiner. s Provide coverage of the specifications, with separate editions to match the AQA, Edexcel, OCR and CCEA objectives. Powerful and easy-to-use ICT resources with engaging multimedia material link seamlessly to a digital version of the. Relevant and contemporary contexts with up-to-date case studies that students can relate to. Fresh and modern design with accessible features to motivate students of all abilities. Sample pages from GCSE Business Studies AQA. Best-selling resources for GCSE Business Studies AQA with FREE ActiveBook CD-ROM 978 1 405864 50 3 22.60 (+VAT) Edexcel with FREE ActiveBook CD-ROM 978 1 405864 49 7 22.60 (+VAT) OCR with FREE ActiveBook CD-ROM 978 1 405864 51 0 22.60 (+VAT) CCEA with FREE ActiveBook CD-ROM 978 1 405864 52 7 22.60 (+VAT) AQA Teacher Guide 978 1 405867 51 1 87.00 Edexcel Teacher Guide 978 1 405867 53 5 87.00 OCR Teacher Guide 978 1 405867 54 2 87.00 CCEA Teacher Guide 978 1 405892 32 2 79.99 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 5

Business 14 16 Edexcel GCSE in Applied Business (Double Award) The complete solution for applied learning from Edexcel Edexcel GCSE in Applied Business Authors Carol Carysforth Rob Dransfield Mike Neild Cathy Richards Consultant Editor Andrew Ashwin, Chief Examiner, Edexcel 978 1 846903 77 9 20.99 Edexcel s own resources for GCSE in Applied Business help you to deliver the concepts and theory that your students need in an engaging, accessible and above all strongly applied way. This full-colour book covers all the course content so students can focus on what they need to know. Up-to-date case studies from a range of sectors and companies bring a work-related feel to lessons and support students in relating theory to practice. A dedicated assessment section for each unit provides tips on planning and revision, along with exam questions with model answers to help students to maximise their potential. Apply it features encourage students to apply what they ve just learnt to a real-world scenario. Take it Further features develop and stretch students thinking and encourage them to take their learning further. Sample pages from Edexcel GCSE Applied Business Remember it boxes are useful for revision and help students to remember key knowledge. 6

Written by Carol Carysforth, Rob Dransfield, Mike Neild and Catherine Richards Series editor: Andrew Ashwin Business 14 16 Edexcel GCSE Applied Business Teacher Guide Catherine Richards Series editor: Andrew Ashwin Edexcel GCSE Applied Business Teacher Guide with ActiveTeach CD-ROM Provides complete support for teachers with a strong focus on applied learning, differentiation, assessment and planning. The ActiveTeach CD-ROM contains customisable teaching material, PowerPoint presentations and a range of student activities to spice up your lessons. ActiveTeach includes an interactive with activities to apply the learning, giving you an engaging way of bringing the theory to life. CD-ROM inside Teacher Guide with ActiveTeach CD-ROM 978 1 846903 78 6 199.00 (+VAT) contents 1 Investigating how businesses work 2 Financial records 3 Investigating people, business and change 4 Financial planning and forecasting Feedback in electronic activities helps students to identify areas of strength and areas for improvement. Practice activities develop examination skills. Sample screenshot from Edexcel GCSE Applied Business ActiveTeach CD-ROM See page 12 for World of Work: Business DVD, an interactive way to bring the working world into the classroom. Teacher Guide www. If you need help with planning to teach GCSE Applied Business, telephone our hotline on 01865 888012 or visit our website at www.edexcel.com/appbus. Sample pages from Edexcel GCSE Applied Business Teacher Guide Differentiated activities let you stretch your most-able students, while giving you time to support those who need it. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 7

Business 14 16 Heinemann IGCSE Rob Jones Heinemann IGCSE Business Studies Heinemann IGCSE Business Studies provides complete coverage of the latest Cambridge IGCSE Business Studies syllabus. Includes an innovative FREE Exam Café student revision CD-ROM to support students revision needs. Differentiated core and supplementary material ensures the resource is suitable for all levels. Up-to-date and relevant case study material is placed in context to bring theory to life. ExamCafé CD-ROM inside Heinemann IGCSE Business Studies Author Rob Jones is a business studies author of long standing and an experienced teacher trainer. His works include GCSE texts in Business Studies and Applied Business. 978 0 435991 20 3 17.99 Teacher s CD 978 0 435045 86 9 50.00 (+VAT) The Teacher s CD provides an array of materials such as worksheets and lesson plans to support your teaching. Key terms are highlighted and explained so students can quickly grasp what they are reading. Getting started What is business activity? Chapter 2 Business classification Businesses operate in different sectors. In developed countries, such as the US and the UK, most businesses provide services. They may be fitness centres, insurance brokers or retailers, or provide services for businesses such as market research or IT support. In some countries, such as China, there are large numbers of manufacturers. Finally, in less developed countries most businesses will concentrate on producing agricultural goods. Look at the businesses below. Fishing, which involves netting, trapping, angling and trawling fish. It also includes catching or gathering other types of sea food such as mussels, prawns, lobsters, crabs, scallops and oysters. China is the world s largest fish producer. Forestry, which involves managing forests to provide timber for wood products. It also involves protecting the natural environment, providing access and facilities to the public and managing wildlife habitats. Agriculture, which involves a range of farming activities. This is probably the most important primary sector activity for most countries. Most agriculture is concerned with food production, but other examples include ornamental or exotic products such as cut flowers, nursery plants and tropical fish. Secondary sector In the secondary sector business activity involves converting raw materials into finished or semi-finished goods. Examples include metal working, car production, textile production, chemical and engineering industries, aerospace manufacturing, energy utilities, engineering, food processing, construction and shipbuilding. In many countries this sector has declined in recent years. Getting started sections at the beginning of each chapter set the scene for students and put them in charge of their own learning. Figure 2.1 Examples of business activity in different sectors (a) Which of the businesses above are concerned with (i) agriculture; (ii) manufacturing; (iii) services? (b) Which of the above businesses are most likely to be common in (i) Africa; (ii) Western Europe? Key terms De-industrialisation the decline in manufacturing. Primary sector production involving the extraction of raw materials from the earth. Secondary sector production involving the conversion of raw materials into finished and semifinished goods. Tertiary sector the provision of services in the economy. Tertiary sector The tertiary sector involves the provision of services. There is a wide variety of services and some examples are given below: Professional services such as accountancy, legal advice and medical care. Transport such as train, taxi, bus and air services. Household services such as plumbing, decorating, gardening and house maintenance. Leisure services such as television, tourism, swimming pools and libraries. Financial services such as banking, insurance, and pensions. Commercial services such as freight delivery, debt collection, printing and employment agencies. Primary sector Business activity is classified into three sectors. In the primary sector business activity involves extracting raw materials from the earth. Examples include: Mining and quarrying where raw materials such as coal, iron ore, copper, tin, salt and limestone are dug out of the ground. This sector also includes the extraction of oil and gas. Saudi Aramco, the largest oil producer in the world, is an example of a business that extracts oil. QUESTION 1 Jill and Ronnie Sanchez have owned a farm for 40 years. They grow a range of root vegetables such as carrots, swedes, turnips and parsnips. They have a contract to supply two local supermarkets and also sell to other shops in the area. In the 1970s, Jill and Ronnie employed up to 12 workers; however, because of mechanisation they now just employ three. 5 6 Sample pages from Heinemann IGCSE Business Studies Questions throughout reinforce learning and test students knowledge and understanding. Other resources Longman Business Studies for IGCSE Develops knowledge and understanding of real business issues with up-to-date case studies. Offers lots of practice opportunities with examstyle questions and end-of-unit assessments. Longman Business Studies for IGCSE 978 1 405802 07 9 17.85 Textbook of Commerce, 5 th edition Endorsed by the University of Cambridge International Examinations, this is the ideal companion for students studying the CIE O Level in Commerce. Textbook of Commerce, 5th edition 978 0 435982 25 6 13.95 Business Case Studies Provides detailed case studies from well-known companies interpreted for classroom use. Written specifi cally around the key themes of the GCSE and Applied GCSE specifi cations. Gives students guidance on exam technique. Business Case Studies for GCSE 978 1 405864 47 3 102.00 (+VAT) 8

Business 16+ AS and A Level Business Studies, 4 th edition Best-selling textbooks, revised for the latest GCE specifi cations A Level Business Studies, 4 th edition Suitable for OCR, IB, WJEC, CCEA and SQA boards 978 1 405892 31 5 28.99 Teacher Guide 978 1 405892 32 2 79.99 Business Studies for AQA AS Level, 4 th edition 978 1 405892 20 9 18.99 Business Studies for AQA A Level, 4 th edition 978 1 405892 21 6 28.99 Business Studies for AQA Teacher Guide, 4 th edition 978 1 405892 23 0 79.99 Authors Dave Hall, Rob Jones, Carlo Raffo, and Alain Anderton The fourth editions of these market-leading texts have been completely updated for teaching the latest AS and A Level Business Studies specifications. Each edition incorporates the changes to the GCE specifi cation, including the reduction in the assessment burden from six to four units. Business Studies gives you more choice and targeted coverage of the specifi cations with an edition suitable for OCR, IB, WJEC, CCEA and SQA, and an AQA edition. s Written by an experienced and respected team of authors and examiners and now including the expertise of Alain Anderton. Help students to achieve the best results with full coverage of the new assessment objectives. Include short answer, data response and case study questions that follow the new assessment style, with guidance on how to achieve the highest marks in examinations. Teacher Guides Photocopiable resource to save you valuable preparation time. Provide exemplar answers to all questions in the. Include a comprehensive grid outlining which units from the can be used with particular specifi cations. Questions throughout reinforce learning and test students knowledge and understanding. Edited by Ian Chambers and Dave Gray Sample pages from Business Studies, 4 th edition Provides the latest theory and practice, coupled with case studies and statistics, that focus on today s business issues to ensure students are able to apply the theory to real-life situations. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 9

Business 16+ Revision Express Business Studies AS & A2 Covers AS and A2 in one book, making revision fast and effective If you re looking for a fast, focused and effective way for your students to revise for their AS or A2 exams, Revision Express is the answer. Each chapter is broken down into two-page topic sessions, packed with information, top tips and unique features to help students carefully organise their revision and gain vital extra marks. Revision Express Business Studies AS & A2 978 1 408206 50 8 14.99 All the information is presented in short, memorable chunks for quick and simple revision. Students can check progression with short checkpoint questions and answers. Sample exam-style questions help students to develop and practise their exam techniques, and A-Level examiners reveal the secrets to getting top grades. Short checkpoint questions and answers allow you to check your progress. Sample pages from Revision Express Business Studies AS & A2 Real exam questions help to check learning and provide thorough exam preparation. 10

Applied Business 16+ AS and A2 Level Applied Business for Edexcel Comprehensive coverage of the Edexcel Applied Business specifi cation for AS and A2 Level AS and A2 Level Business for Edexcel Authors John Evans-Pritchard Dave Gray Margaret Hancock Rob Jones Alan Mansfield These materials from Causeway Press for AS and A2 Level Applied Business for Edexcel are endorsed by Edexcel and written by examiners. Flexible materials cover the single and double awards at AS Level and A2 Level. Examples show how to achieve success in internal and external assessment with valuable examiner guidance. Best-selling resources for A Level Applied Business AS Level Applied Business for Edexcel (single award) 978 1 405821 14 8 20.99 AS Level Applied Business for Edexcel (double award) 978 1 405821 15 5 25.99 A2 Level Applied Business for Edexcel (single and double award) 978 1 405821 16 2 24.99 Applied Business for Edexcel Teacher Guide (photocopiable) 978 1 405821 13 1 80.00 A Level Applied Business Comprehensive coverage for AS and A2 Colourful and engaging textbooks from Heinemann written for both the Single and Double Award of the AS and A2 Level Applied Business for Edexcel and OCR. OCR: AS Single Award 978 0 435401 15 3 19.99 OCR: AS Double Award 978 0 435401 16 0 23.99 The strong author team comprises Rob Dransfi eld, Dave Needham, Karen Hough, Catherine Richards and Neil Richards. Think it over... features encourage students to think more deeply about what they have learnt. Key terms help students to develop their business vocabulary. Up-to-date case studies have differentiated questions to allow students to work at their own level. OCR: A2 Double Award 978 0 435352 91 2 24.99 Edexcel: AS Single Award 978 0 435401 13 9 19.99 Edexcel: AS Double Award 978 0 435401 14 6 23.99 Edexcel: A2 Double Award 978 0 435352 90 5 24.99 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 11

Business Software World of Work Business Levels 1 and 2 DVD and Learning Resource File Authors Linda Bickel Beth Gray 978 0 435812 26 3 199.00 (+VAT) Business, Levels 1 and 2 DVD and Learning Resource File Engaging DVD footage and practical learning activities for Business courses Engaging DVD footage of real businesses, accompanied by practical learning activities, give students a valuable insight into the workplace with a clear learning focus. The Learning Resource File includes teaching ideas, activities and homework for 30 lessons, to ensure that you and your students are getting maximum benefi t from the DVD. Ideal for use alongside a range of Level 1 and 2 courses, including the Business, Administration and Finance Diploma qualifi cation, with mapping and guidance on how to use the resource with your particular course as well as support for work experience in different settings. authors Linda Bickel is an Edexcel specifi cation writer and experienced teacher. She has worked closely on the new BAF Diploma for Edexcel. Beth Gray is an experienced Business teacher who has taught applied and vocational Business for 20 years. She has worked as part of the Hertfordshire Consortium for the BAF Diploma. Learning Resource File Student resource sheets provide stimulus for discussion before, during and after watching, as well as problemsolving scenarios for group work. www. Find out more and see samples at www.pearsonschoolsandfecolleges.co.uk/ wow. Interviews and DVD footage in different settings enable students to develop an understanding of a variety of different work environments. DVD Sample page from World of Work: Business Levels 1 and 2 12 Screenshot from World of Work: Business Levels 1 and 2 DVD

Business Software ecase?studies for Business Video-based case studies exactly mapped to Level 2 qualifi cations CD ROM ecase Studies for Business Authors Helen Coupland-Smith Steve Richardson Catherine Richards with Karen Hough 978 0 435812 19 5 210.00 (+VAT) www. View sample video clips and assignments online at www.pearsonschoolsandfecolleges.co.uk/ bussoftware. ecase Studies for Business addresses the problem of schools and colleges struggling to get their students access to real businesses. Student understanding is developed through a series of in-depth case studies drawn from today s business world. Video case studies enable learners to see theory in action. Assignments exactly mapped to Level 2 business courses and to separate exam boards help with lesson planning. Activities are included to reinforce student learning. Easy to install onto school/ college networks, stand-alone PCs and VLEs. Sample screenshot from ecase Studies for Business A fl exible e-solution for teachers of any Level 3 Business course Designed especially for whole-class teaching using interactive whiteboards or projectors, this electronic resource helps you to deliver a wide variety of business courses at Level 3 in an engaging and visual way. Active Business Authors Phil Guy Catherine Richards 978 0 435464 16 5 210.00 (+VAT) www. View sample material at www.pearsonschoolsandfecolleges.co.uk/ bussoftware. Thirty key business topics delivered by animated lesson presentations enhance teaching. Video and audio clips bring key concepts alive. Interactive group activities give students the opportunity to become more involved and work together. Customisable lesson plans and student worksheets support and extend delivery of the electronic presentations. An invaluable syllabus mapping grid shows exactly where each topic fi ts into Sample screenshot from Active Business specifi c courses, to help you cover everything. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 13

Business, Administration and Finance Diploma Edexcel Diploma in Business, Administration and Finance Edexcel s own resources to help ensure Diploma success Linda Bickel, Gillian Dale, Bernie Fishpool, Pat Lovell CD-ROM inside Level 3 Advanced Diploma Business, Administration and Finance Assessment and Delivery Resource Level 1 Foundation Diploma Authors Linda Bickel, Gillian Dale, Bernie Fishpool, Pat Lovell 978 1 846905 10 0 19.99 Assessment and Delivery Resource with CD-ROM 978 1 846905 11 7 140.00 (+VAT) Level 2 Higher Diploma Authors Linda Bickel, Sarah-Jane Clark, Linda Fitzmaurice, Alan Mansfield Cathy Richards, Conrad Tetley 978 1 846904 14 1 19.99 Assessment and Delivery Resource with CD-ROM 978 1 846904 15 8 160.00 (+VAT) Level 3 Advanced Diploma Authors Linda Bickel, Andrew Ashwin Gillian Dale, Pat Lovell Assessment and Delivery Resource with CD-ROM 978 1 846905 12 4 199.00 (+VAT) www. Download samples and see units covered at www.edexceldiplomas.co.uk/baf. Level 1 Foundation Diploma A bright and engaging textbook covers all the Principal Learning at Level 1 and brings learning to life through links to the real business world. Embedded activities for functional skills and personal, learning and thinking skills ensure learners develop these skills as they progress. Assessment and Delivery Resource with CD-ROM Contains a PDF of the so you have everything you need to plan your lessons. Delivery plans, model assignments and a bank of ready-made and customisable activity sheets support your teaching. Level 2 Higher Diploma Brings learning to life with strong links to the business world, with lively snapshots of the workplace and enterprise activities to engage learners. Covers the Principal Learning at Level 2 and provides a variety of differentiated activities to encourage learners to apply their skills and knowledge to real-life settings. Functional skills and personal, learning and thinking skills features are included in each unit to ensure learners are developing these essential skills in context. Assessment and Delivery Resource with CD-ROM Specific guidance on functional skills, personal, learning and thinking skills, the Project and working with local employers, helps practitioners to feel confident delivering every part of the Diploma. The CD-ROM provides a bank of ready-made and customisable planning and delivery resources including case studies, worksheets, lesson plans, schemes of work and PowerPoint slides, to cut down your planning time dramatically. Level 3 Advanced Diploma Assessment and Delivery Resource with CD-ROM Contains the unit specification and delivery plans, as well as a range of activity sheets for each unit, providing opportunities to develop practical skills, personal, learning and thinking skills, and functional skills. Assessment guidance gives you peace of mind about seeing your learners through assessment, with model assignments for each internally assessed unit. 14

Business, Administration and Finance Diploma WorkSkills Activators Guiding learners through their work placement Written to support the WorkSkills from Edexcel framework at Levels 1 and 2, WorkSkills Activators guide learners through their work placement over three 10-hour WorkSkills units. Each write-in workbook includes activities to challenge different learning types, can apply to any work sector and provides a place for learners to record evidence of their own work placement. WorkSkills Activators Authors Judith Ball, Eileen Cox Level 1 Workbook 978 1 846903 36 6 4.99 Assessment templates are provided, including employers reports and visiting tutor reports. An accompanying Teacher Resource Disk provides further assessment support at Levels 1 and 2. Level 2 Workbook 978 1 846903 35 9 4.99 Teacher Resource Disk 978 1 846903 37 3 130.00 (+VAT) Levels 1 and 2 Project and Level 3 Extended Project Guides Help your learners gain the skills they need! A teacher resource CD to accompany the Level 3 Extended Project Student Guide Level 3 Extended Project Teacher Resource Disk Coordinating editors: Elizabeth Swinbank and John Taylor Projects and Extended Projects Supporting learners doing a Project as part of their Diploma or as a stand-alone qualification, these resources cover all the skills needed at Levels 1 3. Student Guides enable students to develop essential skills needed for success. Teacher Resource Disks offer guidance and support on developing learners skills. Co-ordinating editors: Elizabeth Swinbank, John Taylor Level 1 and 2 Student Guide 978 1 846903 64 9 10.00 Level 1 and 2 Teacher Resource Disk 978 1 846903 62 5 130.00 (+VAT) Supports Edexcel s Project and Extended Project specifications! Level 3 Student Guide 978 1 846903 63 2 11.00 Level 3 Teacher Resource Disk 978 1 846903 61 8 160.00 (+VAT) www. Find out more and view samples at www.pearsonschoolsand fecolleges.co.uk/vocational. Sample page from Level 1 and 2 Projects Student Guide t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 15

BTEC s own Business resources to accompany the 2010 specification by the BTEC team, for BTEC learners BTEC and Heinemann have joined forces to bring you BTEC Entry 3/Level 1, BTEC Level 2 First and BTEC Level 3 National Business s and accompanying Teaching Resource Packs, to support you every step of the way to BTEC success. Inspire all learners. Raise attainment. Teach BTEC. NEW for 2011! Assessment Resource Pack for BTEC Level 2 First Business course structure BTEC Entry 3/Level 1 BTEC Level 2 First see page 18 for details! BTEC Level 3 National 1 2 978 1 846909 21 4 17.99 978 1 846906 20 6 19.99 978 1 846906 34 3 21.99 978 1 846906 35 0 21.99 Teaching Book Teaching Resource Pack Assessment Resource Pack Teaching Resource Pack 978 1 846909 34 4 65.00 (+VAT) 978 1 846906 21 3 199.00 (+VAT) 978 1 408259 39 9 199.00* (+VAT) March 2011 978 1 846906 36 7 199.00 (+VAT) 16 * Prices are provisional until publication.

BTEC Business BTEC Entry 3/Level 1 Business Administration BTEC s own resources BTEC Entry 3/Level 1 Business Administration 978 1 846909 21 4 17.99 Teaching Book and Resource Disk 978 1 846909 34 4 65.00 (+VAT) contents Entry Level 3 units covered Unit 2 Managing your health at work Unit 5 Working in business administration Unit 6 Professional behaviour in an office environment (Teaching Book only) Level 1 units covered Unit 14 Working in business administration Unit 15 Communicating electronically Unit 16 Making and receiving calls Unit 17 Welcoming visitors Unit 18 Handling mail Unit 19 Creating business documents Unit 20 Recording business transactions Unit 21 Supporting business meetings Unit 22 Business administration group project Unit 23 Ideas for small business Unit 24 Job opportunities in administration Activities help stimulate learners to think about their work, and explore the topics in more detail. Case studies put learning into a real-world context, helping learners to see how their learning relates to business environments. BTEC s own resources for Entry 3/Level 1 Business Administration are tailored to the needs of Entry 3 and Level 1 learners providing engaging content that helps learners achieve their potential and progress to employment or BTEC Level 2 First. Designed for the needs of the Entry 3/Level 1 learner in full colour, with a spread-based approach, and topics broken into clear, bite-sized chunks to retain learners attention. Covers 11 units at Level 1 and two units at Entry Level 3, so you can be confident your learners have the content they need to achieve their qualification. Activities mapped to the assessment criteria in each unit provide support and clear direction for learners, helping them to work towards the criteria. Edexcel s own Assignment tips, written by BTEC experts, help learners to achieve their potential in assessments. Help your learners progress to employment or BTEC Level 2 First with a focus on employability skills, and introducing learners to BTECs. Teaching Book and Resource Disk Your copy of the, with tailored introduction notes to help you get the most from BTEC s own resources. Save your planning time with schemes of work, unit introductions and delivery guidance including advice on covering Functional Skills to help you plan and prepare for lessons. Covers all the units from the with clear references to the activities and content plus delivery resources for an extra Entry 3 unit. Teaching ideas for each unit help to get you started on each topic. LO1 BTEC s own resources Different types of business documentation Effective communication is important for the smooth running of a business. People within the organisation need to be able to choose and use appropriate business documents to communicate important information to internal and external customers. Business documents can be used to request and provide information, give instructions, attract potential customers and confirm agreements. You will learn about the different types of document that businesses use for these purposes later in the unit. Case study: The Moorcroft Golf and Leisure Club The Moorcroft Golf and Leisure Club on the outskirts of Leeds is an exclusive 5-star hotel that boasts an 18 hole championship golf course and a luxury health spa. This hotel, golf and leisure club was opened in 1990. Since then l bii dh d f Sending documents As shown in the case study about Moorcroft Golf and Leisure Club, businesses need to choose carefully how to communicate information through business documents. Choosing how to send a business document is important in order to make sure the information gets to the right person in an effective format. Some of the most common delivery options for communicating business information and the purpose of each document are in the table below. Document type Letter Sample page from BTEC Entry 3/Level 1 Business Administration As a group, discuss what you think Charlie Statham should do to solve the problems at Moorcroft Golf and Leisure club. Think about how long standing members may have felt if they believed the business had just ignored them. How might this have affected the business? How could Charlie ensure this could never happen again? Purpose of document UNIT UNIT 19 CREATING 19: Creating BUSINESS Business DOCUMENTS Documents Key terms Business documents Purpose of document Key terms give learners clear and concise descriptions of industry terms. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 17

BTEC Business BTEC Level 2 First Business Everything you need for BTEC success at your fingertips! BTEC Level 2 First Business Authors Carol Carysforth Mike Neild Catherine Richards 978 1 846906 20 6 19.99 Teaching Resource Pack 978 1 846906 21 3 199.00 (+VAT) Interactive learning with www.pearsonfe.co.uk/atwork. new for 2011! These resources provide in-depth coverage of the four mandatory units and 11 most popular optional units, giving you more than enough units for the full Diploma so you can tailor the course to your learners needs and interests. Written by best-selling, tried-and-trusted authors, you can be confident the materials are written at the right level and provide sufficient depth. Assessment activities give practice for all grading criteria for the units covered, with Edexcel s own assessment tips to help learners achieve their potential. WorkSpace case studies put the learning into a real-world context, giving exclusive access to real businesses, motivating learners by linking their learning to their future careers. Teaching Resource Pack Schemes of work and lesson plans help to save you planning time so you can spend more time supporting your learners. A bank of @t work resources puts engaging videos, interactive activities and PowerPoints at your fingertips full of vocational relevance and designed for those who learn better by doing. Stretch and support guidance helps you to differentiate your delivery, helping all learners to achieve their potential. VLE-ready CD-ROM and a separate disk for your own computer contain all resources for easy upload. Assessment Resource Pack A true lifesaver for those who are new to BTEC, and a great source of ideas for those already delivering the course! BTEC Level 2 First Business Assessment Resource Pack 978 1 408259 39 9 199.00* (+VAT) March 2011 *Prices are provisional until publication Ready-made assignments, approved by BTEC s leading experts, so you can get straight into delivery. Examples of learner work that has been graded by BTEC experts to help you assess with confidence, and demonstrate to learners how they can raise their attainment to Merit and Distinction. Tried-and-tested ideas and fully worked examples to showcase what you can do with BTEC. All materials available in ring-binder with VLE-ready CD-ROM containing all resources for easy upload. 18

BTEC Business BTEC Level 3 National Business Unparalleled support from the BTEC team for the Level 3 specification BTEC and Heinemann have joined forces to bring you BTEC s own resources for BTEC Level 3 National Business by the BTEC team, for BTEC learners to support you every step of the way to BTEC success. s 1 includes all four mandatory units plus eight popular optional units providing complete coverage for the BTEC Level 3 National Certificate, BTEC Level 3 National Subsidiary Diploma or BTEC Level 3 National Diploma qualifications. 2 comprises eight optional units, giving additional unit choice. Assessment activities in each unit give practice for all grading criteria, with Edexcel s own grading tips to help learners achieve their potential. Teaching Resource Pack Covers 12 units including all four mandatory units with differentiation built into activities, schemes of work and lesson plans to stretch the most able towards Distinction grades. A bank of @t work resources puts engaging videos and PowerPoints at your fingertips putting the theory into a vocational context and designed to support experiential learning. Stretch and support guidance helps you to differentiate your delivery to challenge the most able and provide scaffolding and guidance where necessary, helping learners achieve their potential. VLE-ready CD-ROM contains all resources for easy upload. BTEC Level 3 National Business Authors John Bevan, Helen Coupland-Smith, Rob Dransfield, John Goymer, Carlo Mencattelli, Catherine Richards, Neil Richards Key terms are highlighted throughout so learners can quickly grasp the meaning of what they are reading. 1 978 1 846906 34 3 21.99 2 978 1 846906 35 0 21.99 Teaching Resource Pack 978 1 846906 36 7 199.00 (+VAT) WorkSpace Christian Sales Ledger Clerk Christian has worked for eight months as a sales ledger clerk at Vamous Vehicles, a small independent courier business. The business operates a fleet of four delivery vans providing next-day courier services to and from anywhere in the UK. What does your job involve on a daily basis? I am responsible for keeping the sales ledger up to date. This is a record of all of the sales made by the business and of the payments received from customers. In effect, it lets the boss know how much is being made in sales and how much money is still owed. On a daily basis this means I have to: collect job sheets from drivers for the previous day s deliveries issue invoices to customers requesting payment for the delivery made 1.4 Capital expenditure Expenditure is money spent by a business and can be split into two categories: capital expenditure and revenue expenditure. We are going to start by looking at capital expenditure. This is used to buy capital items, which are assets that will stay in the business for a long period of time. Capital items are fixed assets and intangible assets, as explained below. Fixed assets Fixed assets are items owned by a business that will remain in the business for a reasonable period of time. These are shown on a business s balance sheet and include land and buildings, office equipment, machinery, furniture and fittings, and motor vehicles. These are sometimes referred to as tangible assets because they can be touched. Most fixed assets lose value over time and for this reason they are depreciated. This means that each year their value in the balance sheet is reduced in order to give a fair value of the asset. Intangibles An intangible asset is something owned by the business, that cannot be touched but adds value to the business. Here are three common intangibles that exist within businesses. Goodwill when you buy an existing business, its name and reputation will already be known, and it may already have an established customer base or set of clients. This increases the value of the business and therefore increases the selling price of the business. A sum of money is added to the value of the business to reflect the value of this goodwill. However, goodwill is difficult to place a figure on Unit 5 Business accounting Key term Capital items assets bought from capital expenditure such as machinery and vehicles Trademarks a trademark is a symbol, logo, brand name, words or even colour that sets apart one business s goods or services from those of its competitors. Trademarks can be a key influence on consumer choice and build a strong brand loyalty. A trademark therefore is of value to a business and consequently recorded as an intangible asset. Interactive learning with www.pearsonfe.co.uk/atwork. check the post for incoming money received check the bank account online for incoming money received. I have to input all the details accurately on to the computer. At the end of each week, I check through all the invoices that have not yet been paid. We allow our customers 30 days to pay, so if the invoice was issued more than 30 days ago and has not yet been paid, I have to chase the customer. Most of the time they apologise and say they will authorise payment there and then. If, however, I think there might be a problem, I have to tell my manager. Do you also deal with the money going out of the business? No, that is Tanya s job she is the Purchase Ledger Clerk. She has to record all the purchases made by the business and authorise payment for these. For example, all our drivers have a petrol card for BP service stations. So each month Tanya will authorise the bank to pay the month s fuel costs to BP. Why is your job important to the business? If I don t issue an invoice and chase payment, then we would be providing a service for free! The invoice asks the customer to pay and is the first step towards getting cash into the business. If there is not enough money coming in, even if sales are being made, How do you decide upon the monetary value of a trademark? 1.5 Revenue expenditure Revenue expenditure is spending on items on a Sample page from BTEC Level 3 National WorkSpace case studies link each unit to real-world business decisions, helping learners to see how the theory is put into practice in industry and to relate their learning to their future careers. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 19

Apprenticeships BTEC Apprenticeships More support for more successful apprenticeships Integrated knowledge and competence elements Reduced administration for your centre through data sharing and interoperability Recognised early achievement A market-leading solution for functional skills Q590 V10SKI00455 Visit www.btecapprenticeships.com now to find out more Functional Skills Teaching and Learning Disks for apprentices, vocational and adult learners Q589 V10SKI00456 Practical support and resources to deliver the new functional skills qualifications across English and mathematics at Entry 3, Level 1 and Level 2. Support with delivery: Activity-based delivery plans offer total support that can easily be used with all post-16 learners, whether they are following an apprenticeship, NVQ, vocational course or taking functional skills as a stand-alone qualifi cation. The packs offer practical support and guidance for different models of delivery across varied learning environments. Complete solution: The packs cover all the functional skills standards, with guidance on: helping learners to apply problem-solving skills; assessing learners underpinning English and mathematics skills; working with groups and individual learners; preparing for assessment. Interactive learning: Bring learning to life with integrated interactive activities that encourage learners to apply their functional skills in different contexts and situations. The activities help learners to make decisions and solve everyday problems using their English and mathematics skills. Personalise to your own needs: A wealth of teacher resources sit alongside ideas for contextualising the learning to different sectors, meaning you can tailor the resources to suit your learners needs. Entry 3 Mathematics 978 0 435048 66 2 Level 1 Mathematics 978 0 435048 67 9 Level 2 Mathematics 978 0 435048 68 6 Entry 3 English 978 0 435048 63 1 Level 1 English 978 0 435048 64 8 Level 2 English 978 0 435048 65 5 All disks priced at 300 (+VAT)* and available in May 2011. *Prices are provisional until publication. 20 Go online to www.pearsonfe.co.uk/fs to find out more.

OCR National Business OCR National Business Engaging resources written to match the specifi cation These textbooks for Levels 2 and 3 really engage your students and offer full coverage of the OCR National Business specifi cations. Level 2 The for Level 2 is the only resource to cover both the mandatory and optional units. Written to match the specifi cations and covers all the assessment so tutors can be sure that students have everything they need. Activities and case studies hold students interest and provide the opportunity to see how businesses operate in the real world. Level 3 The for Level 3 covers four mandatory units and four of the optional units. OCR National Business Authors Karen Hough Jackie Tye Nick Colburn Level 2 978 0 435401 22 1 19.99 Level 3 978 0 435449 80 3 24.99 Assessment objectives are defi ned in each unit so students have a clear outline of the knowledge, understanding and skills needed to pass. Case studies with questions and interesting activities encourage students to learn to put theory into context with links to actual business practice. Knowledge checks at the end of each unit enable candidates to assess their own progress. Questions encourage students to absorb and refl ect on their learning. Students study real businesses which makes their learning more meaningful. www. Sample pages from OCR National Busieness Level 2 Download sample material at www.pearsonschoolsandfecolleges.co.uk/ business. Case studies help students to link theory with real business practice. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 21

NVQ/SVQ NVQ/SVQ Level 2 Customer Service Levels 2 and 3 Business & Administration Let Heinemann serve your business needs Heinemann offers a total solution for those taking the new 2010 NVQ/SVQ standards for Customer Service at Level 2 and Business & Administration at both Levels 2 and 3. Candidate Handbooks Feature a range of engaging activities and portfolio tasks to encourage candidates to achieve their best. Assessment advice allows them to focus on exactly what they need to know and show they can do. Companion website Offers coverage of further optional units, answers for Student Book questions, sample forms for activities and additional coverage of the Technical Certifi cate to give your candidates complete support. Candidate Handbooks Level 2 NVQ/SVQ Customer Service Candidate Handbook (and companion website) 978 0 435046 89 7 19.99* March 2011 *Prices are provisional until publication. Level 2 NVQ/SVQ Business & Administration Candidate Handbook (and companion website) 978 0 435046 90 3 19.99* March 2011 Level 3 NVQ/SVQ Business & Administration Candidate Handbook (and companion website) 978 0 435046 88 0 24.99* May 2011 22

NVQ/SVQ Level 2 NVQ/SVQ Customer Service New materials to support the 2010 standards This brand new, full-colour Candidate Handbook with accompanying website supports the new Customer Service standards at Level 2. Level 2 NVQ/SVQ Customer Service Candidate Handbook (and website) 978 0 435046 89 7 19.99* March 2011 *Prices are provisional until publication. contents F1: Communicate using customer service language F2: Follow rules to deliver customer service A3: Communicate effectively with customers A4: Give customers a positive impression of yourself and your organisation A10: Deal with customers face to face B2: Deliver reliable customer service C1: Recognise and deal with customer queries, requests and problems C4: Deliver customer service to diffi cult customers D1: Develop customer relationships A5: Promote additional services or products to customers A8: Make customer service personal A11: Deal with incoming telephone calls from customers A12: Make telephone calls to customers A13: Deal with customers in writing or electronically C3: Resolve customer service problems Plus coverage of the technical certifi cate units. Written in line with the revised QCF Framework to offer authoritative coverage of the new Level 2 NVQ/SVQ Customer Service standards. Covers the mandatory, most B-category units, and the most popular optional units, with additional support for the Technical Certifi cate and Functional Skills. Highly illustrated units and varied activities mean that candidates are kept engaged and can access the information they need quickly. Office Life case studies show learners how the qualifi cation supports their working life and provides practical best-practice tips for making the most of their career. Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. Candidate Handbook Unit F1 Communicate using customer service language 104 NVQ/SVQ Level 2 Customer Service Key terms The Institute of Customer Service: a professional body which deals with developing customer service people and systems. Key terms External customer A customer who does not belong to your organisation. An individual or organisation using, or considering using, your organisation s products or services. Internal customer A customer who works for your organisation. An individual or department drawing on the function or service that you or your department provides to your organisation. Portfolio Task F1.1.1; F1.1.2; f1h Find out who some of your internal customers are. Complete this sentence: My internal customers are Now think about your external customers and complete this sentence My external customers are The types of customer your organisation does business with Here is a definition of customer service from The Institute of Customer Service. Customer service is the sum total of what an organisation does to meet customer expectations and produce customer satisfaction. It usually involves service teamwork and service partnerships. A customer service practitioner might simply see it as helping people. Who are your customers? Just as you have many different friends and colleagues, so too will there be a variety of customers for you to deal with. Good customer service depends on fully understanding the needs of your customers so that you can provide a good product or service. A customer is someone who receives customer service from you. It s usually easier to think of customers as living breathing people. However, sometimes your customers will be other organisations. If a customer is an individual or works in another organisation he or she is known as an external customer. If a customer comes from another part of your organisation he or she is known as an internal customer. Both internal and external customers require the same great level of service from you. Your internal customers are working with you to provide an overall level of service which supports the needs of customers wherever they are. If the chain breaks down, service suffers. So, everyone where you work is responsible for service somewhere along the line. Thinking about customer types who are your organisation s customers? Complete this sentence. My organisation s customers are Make a list here of any other customer types you deal with. Indicate whether they are internal or external customers. Keep the lists for your portfolio. Sample pages from Level 2 NVQ/SVQ Customer Service Candidate Handbook Key terms help to aid understanding of important concepts and theory. Portfolio features provide opportunities for learners to undertake activities and gather evidence that can be used in their portfolio. Companion website offers coverage of further optional units, answers to questions in the Candidate Handbook and forms to use with portfolio tasks. www. For a full list of contents, visit our website at www.pearsonschoolsandfecolleges.co.uk/ customerservice. Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR, SQA and VTCT. Sample web page from the supporting Level 2 NVQ/SVQ Customer Service website t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 23

NVQ/SVQ Levels 2 and 3 NVQ/SVQ Business & Administration Brand new resources to support the new standards These new, full-colour Candidate Handbooks with accompanying website support the new Business & Administration standards at Levels 2 and 3. Level 2 NVQ/SVQ Business & Administration Candidate Handbook (and website) 978 0 435046 90 3 19.99* March 2011 Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Business & Administration standards. Cover the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certifi cate and Functional Skills. Highly illustrated units and varied activities mean that candidates are kept engaged and can access the information they need quickly. Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. Level 3 NVQ/SVQ Business & Administration Candidate Handbook (and website) 978 0 435046 88 0 24.99* May 2011 Companion website offers coverage of further optional units, answers to questions in the Candidate Handbook and forms to use with portfolio tasks. *Prices are provisional until publication. www. For a full list of contents, visit our website at www.pearsonschoolsandfecolleges.co.uk/ business. Sample web page from the supporting Level 2 and 3 NVQ/SVQ Business & Administration website contents Level 2 NVQ/SVQ Business & Administration Candidate Handbook Q201: Manage own performance in a business environment Q202: Improve own performance in a business environment Q203: Work in a business environment Q204: Solve business problems Q205: Work with other people in a business environment Q227: Respond to change in a business environment Q212: Produce documents in a business environment Q107: Make and receive telephone calls Q208: Use a diary system Q211: Provide reception services Q256: Meet and welcome visitors Q219: Store and retrieve information Q220: Archive information Q221: Use offi ce equipment Q113: Use occupational and safety guidelines when using keyboards Q122: Spreadsheet software Q126: Word processing software Plus coverage of the technical certifi cate units Level 3 NVQ/SVQ Business & Administration Candidate Handbook Q312: Design and produce documents in a business environment Q322: Plan and organise meetings Q328: Deliver, monitor and evaluate customer services to internal customers Q218: Research information Q301: Manage own performance in a business environment Q302: Evaluate and improve own performance in a business environment Q303: Work in a business environment Q309: Communicate in a business environment Q305: Work with other people in a business environment Q329: Deliver, monitor and evaluate customer services to external customers Q208: Use a diary system Q226: Support the organization of meetings Q212: Produce documents in a business environment Plus coverage of the technical certifi cate units 24

NVQ/SVQ Key terms help to aid understanding of important concepts and theory. Candidate Handbook NVQ/SVQ Level 2 Business & Administration Codes of Practice are voluntary codes setting out the minimum standards which customers can expect from businesses for such things as customer service, quality assurance and respect for privacy of personal data, among other things. Purpose of planning work, and being accountable to others for own work There is a well-known saying that is o en used in business: Failure to plan is planning to fail. This means that if you do not plan your work properly, you will not succeed in making the best of your working day and will not achieve the best results. Let s take a closer look at what this means in practice. Activity 1 Why do I need to plan my work? See how many different codes of practice there are that are relevant to your job and your organisation. Ask colleagues and managers to help you identify these. Planning your work is a vital part of your job. At the planning stage, you will take time to: estimate the time needed to complete each one You can find a link that will take you to the full code of practice at: www.contentextra.co.uk/nvq BusinessAdmin. work out which tasks need to be completed before others can be started list the deadlines by which the tasks need to be completed identify any urgent tasks which you need to attend to «Portfolio Task 1.1 identify any tasks where you will need help from someone else. Links to 1.1 For this task, you need to find and list 3 of the guidelines, procedures or codes of practice which relate to your job. Think of all of the tasks which you carry out each day. Which of these have you received training for? Locate any documents which you were given at this time as they may contain important information on guidelines or procedures. Ask your line manager to help you locate information on any other guidelines, procedures or codes of practice which relate to your job. For each one that you choose, say what it is for and say why you think it is important to help you carry out your job effectively. It may help you to use the table format below to collect all of the information to complete this Portfolio Task. Guidelines, procedures or codes of practice Figure 1.3: What does the HSE Code of Practice on first aid at work mean for your workplace? Main purpose Why you think it is important to help you carry out your job effectively By taking a little time out at the beginning of your day to plan your work, you will dramatically improve your productivity and work efficiency and you will also have an at-a-glance checklist of your tasks for the day, which you can then check off as you complete each one. This will help you monitor your own progress. Key terms Checklist When planning out your work tasks for the day, remember to include the following information for each task: The deadline for completing the task The time needed to complete the task Productivity productivity refers to the rate at which you work. So, if you are more productive, that means you get more done. Efficiency efficiency refers to the speed and the quality of your work, so if you complete a task efficiently you not only do it quickly, but also to a good standard. Whether any help is needed from another person Whether it is urgent When you will begin each task 1 Accountability At work, you will have a job description that sets out all of the things for which you are responsible, or accountable. For example, an Administrative Assistant may be responsible for making sure that the minutes of team meetings are accurately taken and then circulated to the whole team a erwards. This means that the Administrative Assistant is accountable for these tasks. They will be directly accountable to their line manager for making sure these tasks are completed on time and without errors. 104 'RZQORDGHG IURP ZZZ SHDUVRQVFKRROVDQGIHFROOHJHV FR XN 9LVLW WRGD\ IRU PRUH IUHH PDWHULDOV DQG WR VDYH XS WR RQ \RXU QH[W RUGHU Office life features include a personal account of a practitioner s experience in a setting; sometimes inspirational or uplifting, other times sharing a problem. 'RZQORDGHG IURP ZZZ SHDUVRQVFKRROVDQGIHFROOHJHV FR XN 9LVLW WRGD\ IRU PRUH IUHH PDWHULDOV DQG WR VDYH XS WR RQ \RXU QH[W RUGHU 105 Activities are designed to be as practical as possible to promote active learning. NVQ/SVQ Level 2 Business & Administration Manage own performance in a business environment Check your knowledge Office life Dean s story 1 Why is it important to have guidelines and procedures at work? 6 What is the main reason we need to learn from mistakes? a. To keep doing the same thing in future a. To ensure everyone feels under pressure My name is Dean Hunter. I m 24 and have been working as an Administrative Assistant for Excelsior Merchandise for 18 months. During that time, the company has grown significantly and we have taken on a large number of new field sales staff. I am the central contact point for them, being office based, and it is my job to keep a track on their appointments during the working day and to process the orders which they send in from customers. b. To make sure we do not make the same mistake again b. To ensure everyone follows the same methods to carry out certain activities c. To get a pay rise c. To keep the boss happy d. To reduce our performance 7 2 What is the main reason for planning your work? What does it mean to reflect on a situation? a. To decide never to do it again a. To make sure you can leave early b. To think back over an event and consider how you might do things differently next time b. To ensure you make the most effective use of your time c. To copy your behaviour c. To reflect on your mistakes d. To make future cost savings d. To keep yourself busy 3 What does the term accountable mean? 8 a. Because achieving high standards gives us a tremendous sense of achievement a. In trouble Ask the expert b. Financial Q I have to look a er the diary management for a large number of sales reps. I also have to process the orders which they send in. I am overloaded with the paperwork which this generates and am starting to worry, as orders are being lost due to missing paperwork. c. Responsible A In such a situation, it is recommended that you move over to an electronic system. This will offer a much easier way for you to ensure accuracy in administration. Microso Outlook allows you to run a calendar service and it allows you to share calendars, so you can keep on top of the sales reps schedules. Also, by equipping your sales team with laptops, they could then email in all orders for customers, which you can then process electronically. b. Because our boss says we must c. Because low standards mean we will lose our job d. Irresponsible 4 5 There are advantages and disadvantages to both paper and electronic diary systems. However, when there are a large number of staff to administrate, and a large volume of paperwork being generated, it is o en better to use an electronic diary system. First, for the management of the sales reps appointments, an electronic calendar system will be much easier to administrate than a paper version; second, for the processing of orders, using an electronic system will allow for a much more streamlined process and will eliminate the possibility of lost orders as a result of missing paperwork. 'RZQORDGHG IURP ZZZ SHDUVRQVFKRROVDQGIHFROOHJHV FR XN 9LVLW WRGD\ IRU PRUH IUHH PDWHULDOV DQG WR VDYH XS WR RQ \RXU QH[W RUGHU What is a benefit of working to realistic targets at work? Why should we set ourselves high standards at work? d. Because high standards are impossible to achieve 9 Why is your own behaviour at work so important? a. The work will never be completed on time a. Behaviour at work does not really matter b. You can recognise all your mistakes b. Behaviour is not part of your job description c. It allows you to complete your tasks properly and to a good standard c. Our behaviour tells other people a lot about our personality and whether we are responsible or not d. You will fall foul of legislation d. Our behaviour can be bad as long as no-one gets injured Why is it important to keep other people informed when work targets need to be changed? a. It is none of their concern b. They need to know about changes as this may affect their other work and it allows them to make alternative arrangements if necessary 10 Which of these types of behaviour shows honesty, respect and consideration? a. Laughing behind someone s back b. Taking a day off work to go to a football match c. So that they can do the work themselves c. Listening to a colleague who has a problem and trying to suggest a solution for them d. They need to know about changes so that they can discuss them in meetings d. Listening to music on your headphones while the boss is away at a meeting 'RZQORDGHG IURP ZZZ SHDUVRQVFKRROVDQGIHFROOHJHV FR XN 9LVLW WRGD\ IRU PRUH IUHH PDWHULDOV DQG WR VDYH XS WR RQ \RXU QH[W RUGHU Unit Q201 d. Because it is illegal not to All of this tracking and order processing is carried out manually using a paper-based system. This worked fine when we only had 4 sales reps. However, we now have a sales force of 20, and keeping abreast of all the paperwork which is generated in any one day is becoming almost impossible, with the result that problems are beginning to arise with missed appointments, lost order sheets, and ultimately lost business for the company. Top tips Unit Q201 Manage own performance in a business environment 106 Urgent a task which is urgent needs to be completed as soon as possible, otherwise there will be bad consequences. consider all of the tasks that you need to complete The Health and Safety Executive (HSE) in the UK has published a code of practice for first aid in the workplace. It lets employers know what they must do and what first aid provision they must have available for their staff. A version of this table, ready for you to complete, is available to download from www.content extra.co.uk/nvqbusinessadmin S awa uitable rdin fo inclu g orga r all nis d EDI, ing OCR ations, C&G,, Ede SQA, and EAL. xcel Key term Manage own performance in a business environment Unit Q201 Manage own performance in a business environment Voluntary some industry bodies set voluntary codes of practice. Businesses do not need to sign up to these, but if they do, their customers can know what standards of service to expect. Codes of practice are widespread in business these days and can be produced by a business, or by an industry body. Unit Q201 Industry body an industry body is an organisation set up to monitor and regulate the activities of its members. Manage own performance in a business environment Codes of practice Key terms Link features provide guidance on where the learner can find more information about a particular topic in the Candidate Handbook. Manage own performance in a business environment 107 Sample pages from Level 2 NVQ/SVQ Business & Administration Candidate Handbook Provides learners with practical best-practice tips for making the most of their career. 25 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com www.????.co.uk w www.pearsonschoolsandfecolleges.co.uk

Business Accounting Frank Wood s Business Accounting Business Accounting Volume 1, 11 th edition Business Accounting is the world s best-selling textbook on book-keeping and accounting. Now in its 11th edition, it has become the standard introductory text for accounting students and professionals alike. Business Accounting Volume 1 is used on a wide variety of courses in accounting and business, both at secondary and tertiary levels and for those studying for professional qualifi cations. Business Accounting Volume 1 Authors Frank Wood Alan Sangster 978 0 273712 12 1 37.99 Uses IFRS as its framework to explain key concepts and practice. Fully updated review questions for exam practice. Updated worked examples for areas of diffi culty. Over 300 review questions, including past exam board questions and 100 multiple choice questions with answers. PowerPoint slides, Testbank and Solutions Manual. Business Accounting Volume 2, 11 th edition Business Accounting Volume 2 builds on Business Accounting Volume 1 to cover advanced aspects of fi nancial accounting. It also covers introductory aspects of management accounting suitable for use at all levels up to and including professional foundation level courses and fi rst-year degree courses. Provides easy-to-follow explanations of contemporary accounting practice. Includes clear and logical progression through topics. Activities designed to reinforce the understanding. Business Accounting Volume 2 978 0 273712 13 8 37.99 Business Accounting: UK GAAP, First edition This is the standard introductory text for accounting students and professionals working with UK GAAP practice and terminology. Both GAAP versions maintain the same features and contents as the 11 th edition version. Business Accounting UK GAAP Volume 1 978 0 273718 76 5 32.99 UK GAAP Volume 2 978 0 273718 80 2 35.99 26

Other Business 16+ Frank Wood s A Level Accounting, 4 th edition This edition of Frank Wood s A Level Accounting has been restructured to follow the AQA A Level A2 specification and the OCR A2 specification. As well as providing instruction and practice in the preparation of accounting information, the text stresses the need for students to understand the business reasons behind accounting techniques. Frank Wood s A Level Accounting Authors Frank Wood Alan Sangster 978 0 273685 32 6 41.99 Provides comprehensive, detailed and thorough coverage of the AQA and OCR A2 specifi cations. Numerous worked examples, review questions and answers help to reinforce learning. Includes recent past questions from the main awarding bodies as well as a useful guide on examination techniques. The text is in fi ve parts: - Parts 1, 2 and 3 cover the AQA specifi cation. - Part 4 completes coverage of the OCR specifi cation. - Part 5 comprises four chapters revising topics normally covered in the fi rst year of the A Level exam. Book-Keeping and Accounts, 7 th edition This up-to-date, attractive and comprehensive accountancy textbook provides a progressive approach to learning and the principles of accounting. It covers the requirements of many of the accountancy professional bodies examinations, including AAT, IAB, A Level and OCR. Book-keeping and Accounts Authors Frank Wood Sheila Robinson 978 0 273718 05 5 34.99 Includes Professional Ethics in the workplace, which is now a part of many examining bodies curriculums. Contains four new chapters: The accounting cycle; Business documents; Computers and accounting systems; Professional ethics. Learning Objectives at the beginning of each chapter are updated to refl ect changes in both the fi nancial environment and the accountancy examining bodies syllabuses. The Chapter Summary is also revised to enable students to recall the main learning objectives of the chapter. Attractive new full-colour design, diagrams and fl owcharts. Business Accounting The must have book for all GCE AS and A Level accounting students Business Accounting Author Rob Jones Business Accounting adopts a new approach to the teaching and learning of accounting for introductory courses. Combining the best features of a textbook and a workbook, it covers management and fi nancial accounting in one stand-alone text, with a comprehensive, student-friendly introduction for accounting students. Includes: Principles of accounting; Financial accounting; Double-entry book-keeping; Management and cost accounting. 978 1 902796 41 3 25.99 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 27

Other Business Leisure and Tourism Edexcel GCSE Leisure and Tourism Edexcel s own resources for the 2009 Edexcel GCSE Leisure and Tourism specifi cation, so you can be sure your students have everything they need for this new course. Engaging, real-world focus and expert help with planning and assessment. ActiveTeach CD-ROM provides interactive activities, video and an electronic copy of the, so you can easily produce whole-class interactive lessons that truly engage your students. Teacher Guide also contains schemes of work, dozens of activities with answers, useful websites, and a glossary of terms for each unit, so you have all the support you need to get the best from your students. Edexcel GCSE in Leisure and Tourism 978 1 846904 1 10 19.99 Edexcel GCSE in Leisure and Tourism: Teacher Guide with ActiveTeach CD-ROM 978 1 846904 10 3 199.00 (+VAT) Tourism: Principles and Practice, 4 th edition This text introduces the fundamental principles of tourism and provides a framework that effectively integrates theory and practice. A global and diverse spread of examples shows the impacts and infl uences of this fast-changing industry on its environment and vice versa. Tourism: Principles and Practice, 4 th edition 978 1 408200 09 4 41.99 Hospitality Introduction to Hospitality, 5 th edition Tomorrow s managers are off to a strong start with this best-selling comprehensive tour through the fascinating and challenging related fi elds in the hospitality industry. Introduction to Hospitality, 5 th edition 978 0 136069 46 1 55.03 Business Management Management and Organisational Behaviour, 8 th edition This long-established market leader has set standards that few texts have equalled in terms of accessibility of writing style, clarity of presentation and popularity with students and teachers alike. Written from a managerial perspective and packed with contemporary references to management research and practice, it continues to be the student s text of choice. Management and Organisational Behaviour, 8 th edition 978 0 273728 61 0 45.95 (+VAT) Management, 5 th edition This textbook provides students with a thorough explanation and exploration of concepts and practices across all management functions. The major theme of the book is management at a time of change, refl ecting the challenges faced by managers with increasingly rapid developments in technology, the culture and environment in which they work and the globalisation of ideas and business activity. Management, 5 th edition 978 0 273711 18 6 40.99 Management: An Introduction, 4 th edition A comprehensive introduction to the themes and functions of management within the framework of planning, organising, leading and controlling. The fourth edition of this well-respected text has been revised and updated to incorporate the latest research and most recent examples and illustrations. Management: An Introduction, 4 th edition 978 0 273728 56 6 47.99 (+VAT) Understanding Organisational Context, 2 nd edition Understanding Organisational Context introduces organisations, their structures, behaviours, cultures, resources and functions, before showing how organisations can manage their external environment. This resource is for both lecturers and students wishing to teach and learn about organisations from a broad, general perspective. Activities are integrated throughout to improve knowledge and develop skills. Understanding Organisational Context, 2 nd edition 978 0 273676 60 7 43.99 28

Other Business TEELINE GOLD STANDARD Marie Cartwright Other Business Management and Communication Skills Essential skills for modern management. This range covers some of the core management and communication skills needed in the modern workplace: communication skills, interpersonal communication and supervisory management. People, Communications and Organisations 978 0 273032 69 4 36.00 Supervisory Management (Betts) 978 0 582418 77 6 40.00 Marketing and PR Essentials of Marketing, 2 nd edition A fantastic introductory text that covers all the basic marketing principles in preparation for more advanced courses in marketing. This text is a concise version of the best-selling Principles of Marketing by Brassington and Pettitt. It combines the freshness that people love with new and updated cases, and now it is set apart from other Essentials texts with an unrivalled media package that is fully integrated with the book, including access to additional learning resources, such as video cases and self-marking multiple choice questions. Essentials of Marketing, 2 nd edition 978 1 405858 28 1 39.99 Exploring Public Relations, 2 nd edition This defi nitive, academic text introduces PR and its role within the organisation. A comprehensive text, Exploring Public Relations not only covers traditional academic PR theory, but also explores contemporary ideas. Exploring Public Relations, 2 nd edition 978 0 273715 94 8 39.99 Typing Best-selling Teeline titles Teeline Education offers a shorthand examination service throughout the year to any recognised educational institution. Speeds range from 40 60 wpm (in tens). For full details of examinations, application forms etc, please contact: Teeline Education, Rose Cottage, Wentloog Road, Rumney, Cardiff CF3 8ED. Tel: 029 2079 0750.. NCTJ Teeline Gold Standard Specifi cally designed for NCTJ journalism students to ensure that they get the support they need to succeed in their exam. Includes an introductory section to outline important principles and theory (the Teeline alphabet etc.) to give students a fi rm foundation for learning. A free CD-ROM provides fi ve hours worth of dictation passages in MP3 format so students have enough material to practice with. NCTJ Teeline Gold Standard 978 0 435471 71 2 19.99 Other Teeline Teeline Revised Edition 978 0 435453 27 5 20.99 Teeline Fast 978 0 435453 52 7 14.99 Teeline Gold Coursebook 978 0 435453 53 4 20.99 The Teeline Gold Workbook 978 0 435453 54 1 12.99 Teeline Gold Word List 978 0 435453 59 6 20.99 Teeline Gold Student Pack 978 0 435453 60 2 40.00 Teeline for Journalists 978 0 435471 60 6 20.99 Pitman Celebrating over 150 years of Pitman! Going strong after more than 150 years, Pitman New Era is still the shorthand of choice for many top secretaries and professional shorthand writers. Pitman New Era Shorthand Anniversary Edition 978 0 582298 89 7 28.99 Typing Skills Now you can achieve high speeds! Have you mastered the keyboard and need to achieve top speeds? Then this is the book for you updated, business-orientated practice material ideal for speed test training. Includes past papers from LCCI, RSA and Pitman Qualifi cations examinations. High-Powered Typewriting Drills (Whittle) 978 0 582291 67 6 25.99 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 29

Economics 14 16 OCR GCSE Economics Building skills for success in economics Tailored to the latest specifi cation and packed with exam-focused activities, study skills and revision guidance, our OCR GCSE Economics focuses on the skills students need for success. Endorsed by OCR for use with the 2009 OCR GCSE Economics specifi cation. OCR GCSE Economics Authors Christopher Bancroft Amy Chapman Clive Riches Includes whole-class and individual activities, as well as extra focus on more complex units, such as elasticity, supply and demand, and trade. Popular Exam Café feature includes structured exam preparation throughout the course. Written by experienced subject experts and examiners with a focus on the skills students need for success. 978 0 435849 05 4 21.50 Learning objectives give clarity and structure to learning. A range of activities encourage students to think economically both on their own and as part of a group. Sample pages from OCR GCSE Economics 30

Economics 14 16 Edexcel IGCSE Economics A perfect companion to Edexcel s own IGCSE specification Edexcel IGCSE Economics provides complete coverage of the new specification. Edexcel IGCSE Economics Rob Jones Edexcel IGCSE Economics Author Rob Jones 978 0 435991 28 9 18.99 Attractive design, engaging features and text extracts make it accessible for every student. Examples and case studies have been drawn from a wide variety of international contexts. Provides comprehensive coverage from an experienced author to give you complete confidence in the content. Includes a revision CD so there s no need for students to purchase additional revision resources. Reviewed by practising teachers to ensure that the material meets teachers needs. Each chapter starts with a Getting Started feature, which introduces the topic of the chapter and puts it in context. Margin notes provide students with additional information and highlight points of interest. Section B: Some Essential Background Economics Chapter 12: The mixed economy Getting started... Goods and services are produced in countries to meet the needs and wants of consumers. However, the way in which different countries organise the choice, production and distribution of goods will vary. Look at the two sets of images to the right Set 1 Set 1 Set 2 An economy is a system which attempts to solve the basic economic problem. Chapter 12: The mixed economy Set 2 (a) Who provides the goods and services shown in the two sets of photographs? (b) Why do you think there are two sets of providers? Explain your answer. The public and private sectors Decision-makers in an economy have to decide what to produce, how to produce and for whom to produce. In any economy goods and services may be provided by the public sector or the private sector. In the private sector, individuals or groups of individuals are free to set up businesses and supply goods and services to anyone who wants to buy them. In the public sector, a range of organisations such Lack of information Markets will be efficient only if there is a complete free flow of information to all buyers and sellers. Consumers need to know everything about the nature, price and production techniques, for example, used to make a product. However, this is not always possible. For example, how many UK consumers know all about the the Croatian property market, Croatian business customs and the Croatian legal information may result in the wrong goods being purchased or produced or the wrong prices being paid. The government can help here by passing legislation which forces firms to provide more information about products. However, in recent years the development of the Internet has improved the flow of information about products. This has helped to improve the efficiency of markets. Factor immobility For markets to work efficiently factors of production need to be mobile. This means that factors such as labour and capital must be able to move freely from one use to another. However, in practice, factors can be quite immobile. For example, a specialised laser machine designed specifically to cut sheet glass may not have any may have to be scrapped which is wasteful. The government may be able to help to make some factors more mobile, such as retraining workers when their old jobs become redundant. But it can do little to avoid the waste of the machine in the above example. Exam practice - Mixed economies Figure 3 shows the government expenditure as a percentage of national income for a selection of countries. All of the countries have mixed economies. 70 Produce 59.1a bar graph 58.1 from data 60 50 43.6 40 30 20 10 0 37.8 Source: adapted from http://anepigone.blogspot.com/ Figure 3 Government expenditure as a percentage of national income for a selection of countries 2007 (a) What is meant by a mixed economy? 30.7 20.4 Hungary Iceland Australia Switzerland Morocco India Country (2 marks) Economy - a system which attempts to solve the basic economic problem. Efficiency - minimising costs and the use of resources. Private sector - the provision of goods and services by businesses that are owned by individuals or groups of individuals. Public sector - government organisations that provide goods and services in the economy. Market failure - where markets lead to inefficiency. Mixed economy - an economy where goods and services are provided by both the private and the public sectors.environmental problems. (b) In Figure 3, which country does the public sector play the greatest role? Explain your answer. (2 marks) (c) How are goods and services mainly distributed in India? (2 marks) (d) In Figure 3, which country would you expect taxes to be highest? Explain your answer. (2 marks) (e) Which of the following goods or services is most likely to be provided by the public sector in a mixed economy? A Motorways B Cars C Personal computers D Books (1 mark) (f) Explain what is mean by efficiency in markets (2 marks) (g) In Ahmedabad, and other major cities in India, air pollution is a very serious problem. Explain why this is an example of market failure. (4 marks) Chapter 7: 12: Oxygen The mixed and economy oxides 54 59 Sample pages from Edexcel IGCSE Economics Plenty of practice questions in the text of each chapter help to test students knowledge and understanding. t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 31

Economics 16+ A Level Economics, 5 th edition Alain Anderton s best-selling texts updated for the latest GCE specifi cations These best-selling economics resources have been extensively revised and updated for the latest AS and A Level Economics specifi cations. They are now available in two different versions, each incorporating the changes to the latest GCE specifi cation, including the reduction in the assessment burden from six to four units. s Two editions: one suitable for OCR, IB, WJEC, CCEA, SQA and HE, the other for AQA. Provide comprehensive coverage of the latest specifi cation. Support the analysis of economic situations with recent statistics, so your students have up-to-date information to hand. Apply economic theory to real-world situations and integrate economic theories into every unit. Easy-to-use resources with a flexible structure, divided into short units. Include guidance on how to achieve the highest marks in examinations. Provides students with full-colour diagrams and explanations. Includes summary exam-style case studies and short practice activities to reinforce student knowledge. Sample pages from A Level Economics Comprehensive coverage of economic theory and applied economics. 32

Economics 16+ Teacher Guides Photocopiable resources to save you valuable preparation time. Provide exemplar answers to questions in the s. Include a comprehensive grid outlining which units from the s can be used with particular specifi cations. Teacher Guide Indirect taxes and 12 subsidies Question 1 (a) 101.1p. An increase in the price of petrol from 28.6p to 32.3p before tax would have no effect on excise duty.the price including excise duty would go up 3.7p from 82.3p to 86.0p (32.3p + 53.7p).With VAT at 17.5 per cent, the cost of VAT would now be 15.1p rounded to the nearest 0.1p (86.0p x 17.5%).The cost at the petrol pump would then be 101.1p (86.0p + 15.1p). (b) 102.0p. If the government increased excise duty from 53.7p to 58.2p, the cost after excise duty but before VAT would increase to 86.8p (28.6p + 58.2p). With VAT at 17.5 per cent, the cost of VAT would be 15.2p (86.8 x 17.5%) rounded to the nearest 0.1p.The cost at the petrol pump would now be 102.0p (86.8p + 15.2p ). (c) 94.7p. If VAT were reduced to 15 per cent, the cost at the petrol pump would fall to 94.7p (82.3p + [82.3 x 15%]) rounded to the nearest 0.1p. (d) 26.6p. The petrol cost before tax is 28.6p per litre. If the government subsidised the cost before tax by 2p, the price would fall to 26.6p per litre. Question 2 (a) Figure 1 (ii) 2. The incidence of tax per unit on the producer is the difference between the tax per unit of 3 and the incidence of tax on the consumer, shown above to be 1. So it is 2. (g)(i) 3. This is simply the information already given in the question. (ii) 18. Total government revenue is the the tax per unit, 3, times the quantity sold when the tax is applied, 6 units. So the total government revenue is 18. (h) 28. Producers before the tax was imposed received the equilibrium price, 8, times the equilibrium quantity sold, 8 units, making total revenue of 64.After the tax is imposed, producers only receive 6 per unit (which can either be read off the graph or is the new equilibrium price of 9 minus the tax of 3), and sell only 6 units. So total revenue is 36. So revenue will change by 64-36 or 28. Question 3 (a) If hard cheese were to become subject to VAT at 17.5 per cent, the supply price would rise by 17.5 per cent at any given level of output. In Figure 2, this is shown by a shift of the supply curve to the left from S 1 to S 2. At a quantity supplied of OA, the supply price would rise from OF to OG. Alternatively, at a price of OF, supply would fall from OA to OB following the imposition of VAT. Figure 2 Figure 3 for orange juice could increase. If this were to happen, hard cheese and orange juice would be substitutes. (d) If the demand for fatty foods were price elastic, it would mean that a 17.5 per cent imposition of VAT would lead to a more than 17.5 per cent drop in demand.the higher the elasticity, the larger the drop in demand. For example, if fatty foods had an elasticity of 1.1, a 17.5 per cent tax would lead to a fall in demand of 19.25 per cent. If elasticity were 2.0, the imposition of a 17.5 per cent tax would lead to a 35 per cent drop in demand. This can be shown on a demand and supply diagram. In Figure 4 (a), the 17.5 per cent rise in price of EF, resulting from the shift in the supply curve from S 1 to S 2, leads to a much larger percentage fall in quantity demanded from OA to OB. This can be contrasted with Figure 4 (b) when demand is inelastic.the fall in demand resulting from the imposition of tax is much less than in Figure 4 (a). Question 4 (a) and (b) One of the characteristics of a good indirect tax designed to raise revenue for the government is that it does not discourage consumption of the product. Not only does this not alter the patterns of consumer preferences, but it also raises the maximum amount of revenue for the government for every pound spent on a commodity. In terms of price elasticity of demand, this means that indirect taxes should be levied on goods which have as low an elasticity as possible. Imposition of VAT on fuel and light and food (with price elasticities of 0.47 and 0.52 respectively) would raise significantly more tax per pound spent than the imposition of VAT on services (with a price elasticity of 1.02). Data question 1. There is a number of reasons why the government might want to raise the level of Vehicle Excise Duty on the purchase of SUVs. One relates to the environment. SUV s tend to have very poor fuel consumption.therefore they contribute more per mile both to global warming through the emission of greenhouse gases and to atmospheric pollution in cities such as London. However, it could also be argued that the government might want to increase tax revenues by imposed taxes on SUVs. With a highly price inelastic demand for these vehicles, tax revenues are likely to be high. 2. The demand for SUVs is likely to be less elastic than for ordinary cars.this is because SUVs are a niche market within the larger car market and buyers of SUVs are less price sensitive than the ordinary motorist.they have already shown this by buying an above average cost vehicle and being prepared to pay the above average cost of running it. So the imposition of a purchase tax of, say, 2 000 or 5 000 on SUVs is unlikely to have that much impact on quantity demanded. In Figure 5, demand for SUVs is shown to be inelastic.the imposition of a flat tax of CB has little effect on demand, pushing it down from OE to OF. Note that because demand is inelastic, manufacturers will be able to pass on most of the tax to motorists. Prices increase from OA to OB leaving manufacturers to pay just CA of the tax per vehicle. The more elastic the demand curve for SUVs, the greater will be the fall in quantity demanded following the imposition of a tax. 3. A significant reduction in purchases could be interpreted in a number of ways, but the economic analysis remains the same Figure 4 Price (a) Price (b) S 2 S 2 Suggested answers to all questions in the Student Book are provided. (b) The price of hard cheese is most unlikely to rise by 17.5 per cent following the imposition of VAT. This is because part of the tax increase will be absorbed by producers. In Figure 11.3, the original equilibrium price is OA.With the imposition (b) The equilibrium quantity demanded and supplied is 8 of VAT, the supply curve for cheese shifts from S 1 to S 2 units where demand equals supply. leading to a new equilibrium price of OB. However, OB is less (c) See Figure 1. than OA plus 17.5 per cent.the tax of 17.5 per cent is the (d) 6 units. distance BC. So the increase in price of AB paid by consumers (e) 9. is less than 17.5 per cent.the part of the tax not paid by (f)(i) 1. consumers,ac, is absorbed by producers who now receive a The incidence of tax per unit on the consumer is the lower price for their product. difference between the original equilibrium price of 8 and (c) The imposition of VAT on hard cheese might lead the new equilibrium price of 9 following the introduction of consumers to buy less hard cheese and turn to healthier the tax. So it is 1. products.this could include orange juice, and so the demand 30 S 1 S 1 F F E E D D 0 B A Quantity 0 BA Quantity 31 Sample pages from A Level Economics Teacher Guide The best resources for the latest GCE Economics specifi cations Economics AS Level, 5th edition 978 1 405892 34 6 22.25 Suitable for OCR, IB, WJEC, CCEA, SQA and HE boards Economics A Level, 5th edition 978 1 405892 35 3 29.75 Economics Teacher Guide, 5th edition 978 1 405892 36 0 79.99 Economics for AQA A Level, 5th edition 978 1 405892 38 4 29.75 Economics for AQA Teacher Guide, 5th edition 978 1 405892 39 1 79.99 t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 33

Economics 16+ Edexcel GCE Economics Edexcel s own resources for the Edexcel GCE Economics specification Edexcel s GCE Economics resources, written by top-selling author Alain Anderton, give you complete coverage of the latest AS and A Level specifications and address the changes to the assessment format. Edexcel A Level Economics Author Alain Anderton 978 1 405892 28 5 29.75 Teaching and Assessment Pack 978 1 405892 29 2 79.99 www. See more sample pages at www.pearsonschools.co.uk/ edexcelgceineconomics. Supports the analysis of economic situations with recent statistics. Applies economic theory to real-world situations. Integrates economic theories into every unit. Easy-to-use with a flexible structure, divided into short units. Teaching and Assessment Pack Specifically designed as a photocopiable resource to save you valuable preparation time. Includes exemplar answers to all questions in the. Includes a comprehensive grid outlining which units from the apply to particular areas of the Edexcel GCE Economics specification Statistics and charts show recent trends. Includes summary exam-style case studies and short practice activities to reinforce student knowledge. Sample pages from Edexcel GCE Economics Provides students with full-colour diagrams and explanations. Comprehensive coverage of economic theory and applied economics. 34

Economics 16+ AS Colin Bamford Susan Grant OCR AS and A2 Economics, 2 nd edition Developed in partnership with OCR to prepare your students thoroughly for their exams OCR A Level Economics, 2 nd edition Authors Colin Bamford Susan Grant, Stephen Walton AS 978 0 435692 20 9 18.99 A2 978 0 435692 21 6 21.50 OCR and Heinemann are working together as offi cial partners to provide you with material for the latest OCR A Level Economics specifi cation. Written by an expert author team, each for AS and A2 guides students clearly through the specifi cation to help them achieve their full potential in exams. Refl ects the specifi cation s emphasis on setting the subject in real-life, national and international contexts. An Economist s Toolkit section helps students to understand and apply key skills. Provides students aspiring to A* with the Stretch and Challenge activities they need for A2. Contains our unique Exam Café section with comprehensive exam guidance and practice written by examiners. Relevant, up-to-date examples are worked into the text to ensure lively, enjoyable learning. Extension activities stretch and challenge students. Sample pages from OCR A2 Economics t 0845 630 33 33 f 0845 630 77 77 @ customer.orders@pearson.com w www.pearsonschoolsandfecolleges.co.uk 35

Other Resources Studies in Economics and Business Topical books providing thorough coverage This series is ideal for AS, A2 or IB students looking for in-depth information on particular business and economics topics. Studies in Economics and Business Series Editor Susan Grant is an experienced author and examiner. Each handy, topic-based book refl ects a specifi cation heading, so you can mix and match to suit the course. The series covers European and global perspectives so students can deal with the most up-to-date exam specifications. Specimen exam papers provide assessment practice. In-depth coverage of each topic also provides a firm foundation for undergraduate study. ordering details Economics The European Union, 5 th edition 978 0 435332 35 8 9.50 Transport Economics, 4 th edition 978 0 435332 34 1 9.50 Development Economics, 2 nd edition 978 0 435330 48 4 9.50 Environmental Economics, 3 rd edition 978 0 435332 26 6 9.50 Markets 978 0 435332 23 5 9.50 Markets and Market Failure 978 0 435330 50 7 9.50 Supply Side Policies, 4 th edition 978 0 435330 47 7 9.50 The UK Economy in a Global Context 978 0 435330 46 0 9.50 Business Corporate Strategy 978 0 435332 20 4 9.50 External Influences 978 0 435332 17 4 9.50 Revision Express Economics AS & A2, 4 th edition This edition of Revision Express A Level Study Guide for Economics covers AS and A2 in one book, making revision fast and effective. Step-by-step revision chapters are divided into two-page sections making it easy to organise revision. Check progression with short checkpoint questions and answers. Develop exam technique - with exam-style practice questions. Examiner secrets get inside information on scoring high marks. Revision Express Economics AS & A2, 4 th edition 978 1 408206 52 2 14.99 36 Stanlake s Introductory Economics, 7 th edition The tried-and-tested, cost-effective economics course companion for all specifi cations. Provides an easy-to-use introduction to all students of economics with clear explanations of the principles underlying economic issues. Includes topical case studies of well-known businesses and profi les of important economists, placing theory into real-world context. Stanlake s Introductory Economics, 7 th edition 978 0 582405 48 6 21.60 Economics, 4 th edition Economics is a simple and concise introduction to the core principles of economics, aimed at students taking their fi rst course in economics. The focus is not on economic theory but more on how economics can be used practically. There are lots of clear and simple explanations with real-world examples and cases. Economics, 4 th edition 978 0 273681 07 6 33.99 Essentials of Economics, 4 th edition This is the market-leading text in introductory economics. In this fourth edition, John Sloman continues to engage learners with his well-loved writing style and plenty of examples drawn from the real world. Includes: colour diagrams with accompanying explanations to ensure full understanding of a concept access to MyEconLab, an online environment that offers practice tests and a personalised study plan the identifi cation of various Threshold Concepts that are key to helping you think like an economist. Essentials of Economics, 4 th edition 978 0 273722 51 9 36.68 (+VAT)

Your next step... Your Customer Services Team Secondary 0845 630 33 33 Vocational 0845 630 44 44 [Fax] 0845 313 7777 customer.orders@pearson.com / enquiries@pearson.com Customer Services, Pearson Education Ltd, FREEPOST ANG2041, HARLOW, CM20 2BR Easy ordering Our friendly, well-informed team is ready to take your order. We are open from 8.30am to 5.30pm, Monday to Friday. Day-to-day enquiries Contact the team for information about publication dates, payment terms, invoices, deliveries and returns. Full details are also available at www.pearsonschoolsandfecolleges.co.uk. Comments We value your suggestions and comments knowing when we get it right for you will help us get it right for others too! Above contact details apply to UK establishments only. Online Support www.pearsonschoolsandfecolleges.co.uk Easy ordering Visit our secure, easy-to-use website to place your order, see a product on inspection or approval and sign up for free online trials. Using eprocurement? Our website is compatible with most eprocurement systems, including Capita FMS and the @schools portal. Visit www.pearsonschoolsandfecolleges.co.uk/ eprocurement for details. Online order tracking You can track outstanding orders, those that have been dispatched to you or inspection copy returns online at myaccount. To log in you will need your account number, which is printed on your invoice and on the order confi rmation email you receive when you order online. Research new products and see what s free Access sample pages and demos, contents listings, matching charts and fi nd free resources. enewsletters Our termly email updates are the best way to fi nd out about free materials, special discounts and our latest products. You can register for any of the updates at www.pearsonschoolsandfecolleges.co.uk/signup. Your Local Sales Consultant Secondary 0800 023 2923 secondaryappointment@pearson.com Vocational 01865 888207 vocationalappointment@pearson.com Information, advice and guidance To give you an even better service and to complement our team of Local Consultants, we now have an offi ce-based team to advise on how our resources help meet teaching and learning needs. The team is available to take your calls from 9.00am to 5.00pm, Monday to Friday. Make the most of your budget Your Local Consultant will be happy to advise the most cost-effective way to adopt the programme in your establishment. Free presentations Your Local Consultant would be delighted to provide a free presentation of any of our resources at a time convenient to you. This allows you to examine the resources thoroughly, discuss your specifi c needs and helps you to fi nd the most cost-effective way to buy. Customers outside the UK Expert Digital Product Support +44 1279 623925 +44 1279 623627 Pearson Education International Customer Services, Edinburgh Gate, Harlow, Essex, CM20 2JE, UK icsorders@pearson.com Or contact your local rep - www.pearsonglobalschools.com/contact CD ROMs: 0845 313 88 88 digital.support@pearson.com Online Subscriptions: 0845 223 88 24 online.enquiries@pearson.com Advice on getting started Our digital support phone lines are open from 8.30am to 5.30pm, Monday to Friday. The team will be able to help you install, network, trial and use our resources effectively. Network guidance Contact us for advice on compatibility with your school or college network. Help with installation Technical help fi les are provided on all our new software and walk you through the installation process quickly and easily. Extra support online You can fi nd FAQs, downloadable updates and our technical discussion forum on our website www.pearsonschools.co.uk/digitalsupport.

www.pearsonschoolsandfecolleges.co.uk...the easy way to shop and save Save money with bulk discounts Spend 200 and save 15%. Plus, new this year, spend over 2000 online and save a whopping 20% off! Save on paperwork with orders on account Order on your school or college account and we ll send you an invoice with your order - we ll even include your purchase order number. Save time with the fast shop Want to top up or re-order your resources quickly? Simply type your ISBNs into our fast shop interactive order form and away you go! Save phone calls with our online services Track your orders, return evaluation copies or raise invoices online in the myaccount section of the website. What you ve been telling us about the website Great, I completed my order in very little time couldn t have been easier! Anthony Kelly, Head of Science, St Matthias Park Pupil Referral Unit, Bristol The best website for ordering I ve been on. Jacquie Baldwin, Vice Principal, Heathland School, Accrington I m not particularly IT literate, and found navigating your website very easy - thank you for making the process as stress-free as possible! Terry Clements, Curriculum Manager, Sheffi eld V1BBUACOF Pearson Education is committed to reducing its impact on the environment by using responsibly sourced and recycled paper.