Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Q3 2014 Key Features and Benefits www.parallels.com
Table of Contents Introduction... 3 Parallels Plesk Automation Billing Features by Functional Area... 4 Enrollment and Storefront Features... 4 Service Plan Management... 4 Service Provider Control Panel... 4 Customer Control Panel... 5 Internationalization... 6 Billing and Reporting... 6 Financial Management... 7 Domain Registration... 7 Payment Gateways... 8 SSL Certificates... 8 Conclusion... 8
Introduction Parallels Plesk Automation Billing is a highly integrated complete billing and business support module for Parallels Plesk Automation. It simplifies the full life cycle of a hosting business, including ordering; account management; recurring, usage-based, and one-time billing; invoicing, and more. Whether your customers are creating or upgrading their hosting subscriptions, or registering domain names, Parallels Plesk Automation Billing handles the task automatically with zero manual effort on your part. By fully automating and streamlining your hosting operation, Parallels Plesk Automation and its Billing module help you reduce costs and increase profits while creating a growth path to a telco-grade Parallels Automation infrastructure. NATIVE INTEGRATION. ONE-CLICK DEPLOYMENT Parallels Plesk Automation Billing is a native module in Parallels Plesk Automation, and therefore it can be easily deployed by simply selecting a role Billing for a new service node and clicking the Install button. It takes only few minutes to deploy and set up. Parallels Plesk Automation Billing also comes with native integration capabilities with all components of Parallels Plesk Automation, which in return increases reliability and reduces support costs. This also guarantees that every time you have a new feature or new service available in Parallels Plesk Automation, billing supports it. ADVANCED BILLING CAPABILITIES Parallels Plesk Automation Billing gives you the flexibility to bill for any product, service, or resource on a one-time, recurring, or usage basis. You can combine different services into one subscription. You can set up an online store; customize it to match your existing web site; and create promotions, discounts and auto-renew customers based on their initial term. SIMPLE, CONSISTENT INTERFACE ACROSS ALL INTEGRATED SELF-SERVICE PRODUCTS Parallels Plesk Automation Billing includes several control panels for the service provider and for the customer both designed to focus on simplicity and ease-of-use. The Service Provider Control Panel makes it easy to create and administer service plans, manage accounts, offer new services, and create marketing promotions. The Customer Control Panel enables each business that uses your services to manage its own users, roles, permissions, settings, domains, payments, and other aspects of the services it uses. Parallels Plesk Automation Billing module completely blends into the Parallels Plesk Automation User Interface. The end results are a better customer experience, less support overhead and greater customer satisfaction. FREE LICENSE VALID THROUGH 2014 WITH FREE AND UNLIMITED SUPPORT Get the Parallels Plesk Automation Billing module lease license at no cost, valid till the end of 2014, and also receive free unlimited access to the Parallels Global Support team. Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 3
Parallels Plesk Automation Billing Features by Functional Area This section organizes Parallels Plesk Automation Billing features into functional areas: Enrollment and Storefront, Service Plan Management, Control Panels (Service Provider, Customer), Support, Internationalization, Workflow, Billing and Reporting, Financial Management, Domain Registration, SSL Certificates, Payment Processors, License Management, and Integration. ENROLLMENT AND STOREFRONT FEATURES Parallels Plesk Automation Billing delivers a customizable storefront that can be linked to your existing Web site. It includes: Customer self-enrollment with built-in fraud screening Sales-representative-assisted enrollment using service provider control panel Customizable PHP-based storefront with five default layout templates (more can be created) A flexible enrollment process, letting you configure a unique flow for offering subscription bundles and add-ons, selecting domains, and collecting billing information SERVICE PLAN MANAGEMENT Create and manage service plans Define resources and units of measurement inside a plan Define a quantity of resources that can be added before requiring an upgrade to a higher level service plan Define resource rates and overage charges Group plans by category for simplified management Activate and deactivate plans Define upgrade and downgrade paths for service plans Charge for any type of product or service (e.g., consulting services, hardware, broadband access) with either one-time fees or recurring charges Perform service plan accounting Assess pro-rata charges based on enrollment and cancellation dates Change pricing without affecting existing customers until their service plan expires Clone service plans for rapid creation of new plans SERVICE PROVIDER CONTROL PANEL Create and manage service plans (see Service Plan Management section, above, for details) Manage accounts View orders, invoices, payments, account balances Manage payment methods Renew, extend, cancel, and upgrade subscriptions Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 4
Manage staff members Define multiple roles (accounting, customer service, etc.), with associated permissions/privileges Create multiple users and assign them to defined roles Manage online storefronts Manage content Manage published service plans Manage screen flows for different purchasing scenarios Perform marketing activities Establish discounts: o Manage published service plans Apply discounts based on promo code, customer, or customer class o Reduce price by a specified percentage Launch promotions: o Apply promotions based on promo code or selected service plan o Limit validity and activation period o Overwrite pricing or deduct a percentage discount o Change the term of the plan (e.g. 14 months instead of 12 months 2 months free) o Define promotional pricing down to resource level CUSTOMER CONTROL PANEL Multiple payment methods per account Multi-language support Domain management Ability for customers to: Order new services and upgrade existing services View account balances, see open orders, and look at past invoices Download invoices as PDFs Make one-time payments Manage communication preferences (HTML, text, PDF) Create users and assign them specific permissions/roles Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 5
INTERNATIONALIZATION Ability to localize control panel and storefront support Support for up to eight languages per installation Seven officially supported languages: English, German, French, Spanish, Dutch, Russian, and Japanese Ability to localize service plan names and descriptions via control panel BILLING AND REPORTING Parallels Plesk Automation Billing works in tandem with the customer storefront and customer control panels to provide a seamless user experience. It includes: Billing for non-recurring, one-time fees Resource-based billing, including: Overage charges by resource Configurable billing periods One-time setup fees Recurring fees Renewal fees Trial periods Customizable promotions and discounts Ability to upsell plans and resources from storefront or control panels, including: Online hosting plan upgrades Soft limits on resource usage warn and charge extra Hard limits on resource usage do not allow to exceed Drill-down reporting, including: Sales by plan type, service type, specific service, and contract length Pending orders, completed orders, new orders, canceled orders Tax reports Credit card charge reports, including reports of fraud and expired credit cards New and expired subscriptions Accounts receivable reports Customer churn reports Billing forecast reports Deferred revenue reports Cash management reports Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 6
Configurable billing periods, including: One-time setup fees Recurring fees Renewal fees Trial periods Fraud screening Assisted updating of white lists and black lists for credit card numbers, IP addresses, names, and locations Management of suspected fraud accounts from control panel Flexible tax support with customizable tax zones Application of taxes according to zones and services FINANCIAL MANAGEMENT Apply payments to invoices and see open balances Create partial and full refunds and void online payments View credit card receivables DOMAIN REGISTRATION Below is a list of the domain registration plug-ins available in Parallels Plesk Automation Billing: Enom Epag GoDaddy (Wild West Domains) Melbourne IT OpenSRS Ru-center WEBNIC TCINET.RU InternetX Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 7
PAYMENT GATEWAYS Below is a list of the payment gateway plug-ins available in Parallels Plesk Automation Billing module: Assist.ru (Russia) Authorize.net (USA) Paymentech PayPal PayFlow Pro (Verisign) WorldPay BankGIRO SagePay SSL CERTIFICATES Below is a list of the SSL Certificate plug-ins available in Parallels Plesk Automation Billing module: enom GlobalSign OpenSRS The SSL Store SSL certificates are automatically provisioned and installed into websites by Parallels Plesk Automation. Conclusion Parallels Plesk Automation Billing module extends the functionality of Parallels Plesk Automation with advanced billing capabilities, integrated online store, payment processing, domain registration plugins and more. Together, Parallels Plesk Automation and Parallels Plesk Automation Billing include everything a hosting provider needs to run a successful and profitable business, from technology and tools that manage overall infrastructure, to billing, sales and e-commerce application. For more information on Parallels Plesk Automation Billing, please see http://www.parallels.com/ products/plesk-automation/ Parallels Parallels Plesk Automation Billing Module for Parallels Plesk Automation: Key Features and Benefits 8