Parallels Business Automation

Transcription

1 Parallels Parallels Business Automation Change Log Revision (c)

2 ISBN: N/A Parallels 660 SW 39th Street Suite 205 Renton, Washington USA Phone: +1 (425) Fax: +1 (425) Copyright 2009, Parallels, Inc. All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder.

3 3 Contents Preface 6 Documentation Conventions...6 Typographical Conventions...6 Feedback...7 New GUI 8 Product Management 9 One Time Fee Items...10 SSL Certificates...10 Included Amount Provisioning of Supplementary Gates Resources...10 Executing External Scripts on Provisioning...11 Service Plans Management...11 Default Service Plan Periods...11 Service Plan Creation Wizard...11 Subscription Periods Mass Editing...12 New Placeholder for Service Plan Name...12 Cancellation Fee...12 Store Management 13 Force Customer to Log In Before Showing Service Plans...14 Ability to add Return URL to Redirect...14 New Template for Navigation Path...14 Show Link to Proxy Store Configured Through POA...15 Redirect Customer From HTTP to HTTPS...16 Ability to Log In at Any Step of Usage Scenario...16 Pre-Loader Icon...16 New Values for State/Province Field...16 Export and Import of Store Packages...16 SaaS Sales Through Online Store...17 Domain is added to the cart without additional selections...17 Subscriptions Management 18 Subscription Credit Terms Reassignment...18 Subscription Grace Period Calculated Starting From Current Date...18 External Systems 19 SSL Certificates Gate...19 Domain Management Redesigned...20 DNS Management Redesigned...20 New in Licenses Management 21 Key Administrator Plug-In Redesign...22

4 Add Licenses Without Subscription...22 Licenses Bulk Import...23 Assign License to Subscription Manually...23 Licenses Synchronization...23 License Features are Managed by Groups...24 Licenses Upgrade Wizard...24 Domains Management 25 New Domains Management Scheme...26 WHOIS Plug-In...27 Alternate Domain Availability Checker...27 Registrars Added...27 Registrar Plug-Ins Using Transport Improvements...28 Deleting Processed s Received from Registrar...28 Domain Rejection Rules...29 Domain Transfer Between Subscriptions...29 Domain Renewal Period Validation...29 Using Custom Domain Contacts...30 Additional Layout Template for.ie TLD...30.de Zone Support for enom Registrar...30.be and.mobi Zones Support for NicLine Registrar...31.se,.fi, and.no Zones Support for EPNIC Registrar D Secure Support of PayEx...31 List of Available Values for Contacts...31 Payments Processing 32 Processing Centers Added...33 Redesign of relations between orders and AR documents...33 Bank Account Number Validation by 11test...34 Manual Approval of Payment Methods...34 Expired CC List Enhancement...34 Ability to Make Customer to Provide CC Start Date and Issue Number...35 Event Type for Payment Method Creation...35 Configuration of External Redirect Trough GUI...35 Resellers Management 37 Resellers' Stores Synchronization...37 Security and Administration 38 Control Access to Provider CP...39 Update Account Data From User...39 Allow Viewing First 4 Digits in Card Number in CC...39 Core Dumps Rotation...39 Support Authentification in AMAIL...40 Ability to Configure AD Access...40 Users Authentication Through AD...40 Trouble Ticket System 41 Trouble Ticket System Redesign...42 Accept Tickets Via Resellers Branding Includes TTS Support...43 Customers Attach Subscription Information to Trouble Ticket...43

5 Contents 5 Miscellaneous Features 44 Custom Format of Phone Number...45 Notification Categories...45 Fraud Screening Redesign...45 Promo Code Field Length Up to 2000 Symbols...46 Support of Hebraically Languages...46 Persian Calendar Support...47 Balance Option Renamed in Customer CP...47 Provisioning Parameters Classification...47 New Reports...47 Method to Update NS Information...49 PBA Installation Wizard Has Separate Groups of Components...49 Localization of Payment Method Names...49 New in PBA 4.4 for Windows 50

6 6 C HAPTER 1 Preface This section contains introductory notes and important information about typographical conventions used in this document. In This Chapter Documentation Conventions... 6 Typographical Conventions... 6 Feedback... 7 Documentation Conventions Before you start using this guide, it is important to understand the documentation conventions used in it. Typographical Conventions Formatting convention Type of Information Example Special Bold Italics Monospace CAPITALS KEY+KEY Items you must select, such as menu options, command buttons, or items in a list. Titles of chapters, sections, and subsections. Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value. The names of commands, files, and directories. Names of keys on the keyboard. Key combinations for which the user must press and hold down one key and then press another. Go to the Resources tab. Refer to the Managing Your Account chapter. Type a placeholder into the From field, BillingContact_ @ payflow.verisign.com SHIFT, CTRL, ALT CTRL+P, ALT+F4

7 Preface 7 Feedback If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback to [email protected]. Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.

8 8 C HAPTER 2 New GUI New GUI is implemented for PBA 4.4. New GUI features: new look and feel (stable, fast, user-friendly); supports Hebraically languages; new control Persian Calendar; HTTP requests are processed by Apache 2.2 for Linux and by IIS for Windows; HTML generation is performed by new component WebGate for all PA products.

9 9 C HAPTER 3 Product Management New features and improvements related to product management are described in the subsections below. In This Chapter One Time Fee Items SSL Certificates Included Amount Provisioning of Supplementary Gates Resources Executing External Scripts on Provisioning Service Plans Management... 11

10 Product Management 10 One Time Fee Items One time fee items are services sold at one-time fee, without subscription creation. The one-time fee type is set per service template. Service templates for one-time feel items are created on Dummy gate and manual services provisioning is assumed. The form for Dummy service template creation has been complemented with option: the One-time Fee Item check box has been added. Selecting this check box assigns the One-Time Fee type to a service template. The only subscription period is created automatically for one-time fee items. The subscription period duration is 0 hours. The subscription period is not subject to renewal and thus, only setup fee can be specified for one-time fee item service plans. SSL Certificates SSL certificates can be now sold in the frame of service plans. Since a special certificate service gate (CERTGATE) has been implemented in PBA, SSL certificates are sold as separate services and special certificate subscriptions are created. It is also possible to generate SSL certificate requests and private keys in store for customers. The ability of certificate request generation is defined in External Systems Director > Certificate Manager > Setup submenu of the Navigation tree. Certificates are managed in PBA using Certificate Manager added under the External System Director. Currently, PBA supports certificates provisioning via enom. Connection to enom is established via the enom Certificate Gateway plug-in. Documentation: PBA Provider's guide, Managing Certificates chapter. Included Amount Provisioning of Supplementary Gates Resources In previous version PBA could provision only additionally purchased amount of supplementary gates resources. It was required to configure resource rates for such resources with included amount set to zero as it can not be provisioned. Now, PBA provisions included amount and you can set any number of included units for such resources. The feature is used for provisioning licenses mainly.

11 Product Management 11 Supplementary gates configuration is performed under Supplementary Gates tab of each service gate. Documentation: PBA 4.4 Provider's Guide, Managing Licenses section. Executing External Scripts on Provisioning A command to execute external script can be added for services provisioned manually. New field Command is added for each operation listed in dummy service template. The path to script is specified in the Command field. When the operation (for example, Service Creation) is executed, PBA calls specified script and passes to it some parameters. Dummy template configuration is performed under the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. Service Plans Management New features and improvements related to service plans management are described in the subsections below. Default Service Plan Periods Default set of service plan subscription periods added. This set can be complemented with new periods or shortened. Not needed periods can be deleted. Default plan periods are used in service plan creation wizard as a selectable list. Thus, to add a subscription period, it is enough to select one of the default ones and configure prices for it. Default plan periods are managed under Configuration Director > Sales and Financial Settings > Default Plan Periods submenu of the Navigation tree. Documentation: PBA 4.4. Provider's guide, Parallels Business Automation Configuration > Configuring Sales and Financial Settings > Configuring Default Plan Periods section. Service Plan Creation Wizard Service plans are now created with a wizard that consists of several steps: General settings. Subscription periods selection. Selected subscription periods configuration, one-by-one. Resource rates configuration. Up-sales service plan setup.

12 Product Management 12 Subscription Periods Mass Editing Service plan subscription periods can be edited all at once. To this effect the Mass Edit button has been added to the screen that displays list of subscription periods: Product Manager > Service Plans submenu of the Navigation tree, select a service plan, switch to the Subscription Periods tab. The Mass Edit option allows editing prices for all subscription periods. New Placeholder for Service Plan Name When adding a new subscription period to a service plan under Product Director > Plan Manager > Service Plans submenu of the Navigation tree, service plan settings, Subscription Periods tab, all the Description fields are pre-filled with default text that starts with the This placeholder is replaced with actual name of service plan shown in order details. We recommend you to keep using the placeholder in fees description. This allows you to always use an actual plan name, for example if you clone the service plan and change its name. Cancellation Fee New type of fee is implemented. Now customer can be charged for cancellation. The Cancellation Fee field is added to the subscription period form in service plan. The field can be filled with an amount or some formula made of placeholders and math characters.

13 13 C HAPTER 4 Store Management New features and improvements introduced to store management are described in this chapter. In This Chapter Force Customer to Log In Before Showing Service Plans Ability to add Return URL to Redirect New Template for Navigation Path Show Link to Proxy Store Configured Through POA Redirect Customer From HTTP to HTTPS Ability to Log In at Any Step of Usage Scenario Pre-Loader Icon New Values for State/Province Field Export and Import of Store Packages SaaS Sales Through Online Store Domain is added to the cart without additional selections... 17

14 Store Management 14 Force Customer to Log In Before Showing Service Plans Now it is possible to configure store in such a way that service plans are not shown to a person opening store web page, unless this person enters login and password of a registered PBA user. This feature can be enabled or disabled via a new parameter LOGIN_BEFORE_USAGE_SCENARIO under Product Director > Online Store Manager > General Parameters submenu of the Navigation tree. Select the GENERAL parameter section, from the list of parameters select the LOGIN_BEFORE_USAGE_SCENARIO parameter. Click Edit. The parameter value set to true means that all customers must log in before seeing service plan list, parameter value set to false means that no login required at first store page, but only on further steps. In addition, greeting message is always shown to a logged person. Documentation: PBA Online Store guide, Online Store General Parameters section. Ability to add Return URL to Redirect The redirects functionality has been complemented with the ability of appending a return URL to a redirect. When one is redirected from the other web page to online store (normally, to the resources purchase page, with service plan already added to a shopping cart), the return URL allows redirecting a visitor to a return URL in case he/she clicks the first step in store navigation path or an error occurs during redirect with service plan processing. Redirect with return URL can be added under Product Director > Online Store Manager > Redirects submenu of the Navigation tree. Documentation: PBA Online Store guide, Configuring Optional Settings > Managing Redirects section. New Template for Navigation Path New style is available for purchase steps in online store. The ability of selecting between steps and navigation path style is added. To this effect, the new value has been added to the store design parameter: Product Director > Online Store Manager > General Parameters submenu of the Navigation tree, select DESIGN parameter section, from the list of parameters select PATH_STYLE:

15 Store Management 15 Parameter value: steps. Coin-style steps. Parameter value: levels. Navigation path style steps. Documentation: PBA Online Store guide, Online Store General Parameters chapter. Show Link to Proxy Store Configured Through POA If PBA store is installed at proxy server through POA, the full link to store location is shown at the store synchronization settings screen under Product Manager > Online Store Manager > Synchronization Settings submenu of the Navigation tree, both in provider and reseller control panel. The field has been added to the store Synchronization Settings screen: Link to Storefront. The store URL at proxy server installed through POA. The link is readonly and serves for your reference only. Depending on account type the field displays: Provider - link to provider proxy store (if any); Reseller - link to reseller proxy store.

16 Store Management 16 Redirect Customer From HTTP to HTTPS All resellers online stores are installed as proxy ones. Access to proxy online stores is configured through HTTPS protocol. Usually, customers do not enter protocol along with domain name and by default browser accesses site through HTTP protocol. The new feature allows configuring default redirect from HTTP to HTTPS reseller online store access. Documentation: PBA 4.4 Online Store guide, Reseller's Online Store > Redirect Customer From HTTP to HTTPS section. Ability to Log In at Any Step of Usage Scenario For logged in users, the link Log in at store screen is changed to "Welcome back, <USER NAME>, the Log in to Control panel link appears and the Log out link is shown. The Log in link is shown for not authorized customers at any step of usage scenario. Pre-Loader Icon The pre-loader icon is shown during store pages loading. The current page is blocked till next page is fully loaded. New Values for State/Province Field New values for State / Province field on checkout screen are added. If selected country has states / provinces list configured, "--Make Selection--" value is displayed for State / Province field. Otherwise, "--Not Applicable--" value is displayed. Export and Import of Store Packages Online store is a set of parameters with unique ID. Exporting online store can be used to create backup copies of store parameters. Store package is exported to the <online_store_name>.zip file and saved. If, for example, online store is deleted from PBA by mistake, you can import saved parameters and reconstruct deleted online store.

17 Store Management 17 Exporting online store is performed using the Export Store button on the General tab of each online store. Importing online store is performed under the Product Director > Online Store Manager > Stores submenu using the Import Store button. Documentation: PBA 4.4 Online Store guide, Managing Online Stores chapter. SaaS Sales Through Online Store The FIRST_PAGE_HIDE_ORDER parameter is implemented to hide shopping cart on the page where customer selects applications. The parameter with true value should be added under the Parameters tab of the usage scenario. Usage scenarios configuration is performed under the Product Director > Online Store Manager > Usage Scenarios submenu of the Navigation tree. Documentation: PBA 4.4 Online Store guide, Online Store Configuration Scenarios > Selling SaaS Services section. Domain is added to the cart without additional selections Provider can offer subdomains in one zone only (for example, provider.com) and configure only one subscription period in service plan for this zone. In this case, if domain name, customer is looking, for is available, it will be added to cart automatically and customer proceeds to the next screen of usage scenario. The additional screen that offers available domain name suggestions is skipped.

18 18 C HAPTER 5 Subscriptions Management New features and improvements introduced to subscriptions management are described in this chapter. In This Chapter Subscription Credit Terms Reassignment Subscription Grace Period Calculated Starting From Current Date Subscription Credit Terms Reassignment Subscription credit terms can be reassigned both per subscription and from service plan, by synchronization. The editable field Credit Terms has been added to subscription General settings, Operation Director > Support Manager > Subscriptions, select subscription, switch to General tab, click Edit. Any of the credit terms available in PBA can be assigned. The Update Subscription Service Terms check box has been added to a service plan synchronization screen, Product Director > Plan Manager > Service Plans > select a service plan, switch to the General tab, click Synchronize. Service terms can be updated in accordance with subscriptions selection. Documentation: PBA 4.4 Provider's guide, Managing Subscriptions > Handling Subscriptions > Subscriptions Service Provisioning > Reassigning Service Terms section, and Managing Subscriptions > Handling Subscriptions > Synchronizing Subscriptions > Synchronizing Subscriptions From Plan section. Subscription Grace Period Calculated Starting From Current Date In some cases, for example if Daily Billing Process has not been ran in time or failed for some reasons, expired subscription(s) stay active instead of having been passed into Graced status. For such skipped subscriptions termination is not applicable, grace period is started from the date the Daily Billing processes them. As a result, the subscriptions skipped by Daily Billing get their grace period in any case. Documentation: not available.

19 19 C HAPTER 6 External Systems New features and improvements introduced to external systems management are described in this chapter. In This Chapter SSL Certificates Gate Domain Management Redesigned DNS Management Redesigned SSL Certificates Gate New service gate (CERTGATE) is implemented to provision SSL Certificates. Configuring SSL certificates provisioning is performed under the External Systems Director > Certificate Manager submenu of the Navigation tree. Certificate Manager consists of the following submenus: Certificates - issued certificates are listed under the submenu. Plug-ins - allows configuring plug-ins for interaction with certificate authorities. Setup - defines whether to generate SSL certificate requests and private keys in store for customers. SSL certificates are provisioned via enom. The following certificates types are supported: RapidSSL; GeoTrust QuickSSL; GeoTrust QuickSSL Premium; GeoTrust True BusinessID; GeoTrust TrueBizID with EV; GeoTrust TrueBizID Wildcard; SBS Secure; SBS Secure Plus; SBS Instant.

20 External Systems 20 Domain Management Redesigned New features related to domain management redesign are described in the Domains Management chapter (on page 25) further in this document. DNS Management Redesigned The following entities are implemented on DNS management redesign: Physical Name Server - the real server that provides DNS protocol. Physical name servers are configured under the External Systems Director > DNS Management > Servers submenu of Navigation tree. Logical Name Server - host with own A record linked to physical name server. Logical name servers are configured under the External Systems Director > DNS Management > Name Servers submenu of Navigation tree. Name Servers Set - set of logical name servers created per vendor. Name servers sets are configured under the External Systems Director > DNS Management > Name Servers Set submenu of Navigation tree. DNS Templates - provide initial zone representation to DNS system. DNS template includes: name servers set for zone, SOA records and DNS records. DNS templates are configured under the External Systems Director > DNS Management > DNS Templates submenu of Navigation tree. Zones - zones hosted on provider's name servers. Each zone is assigned to DNS template. Zones are configured under the External Systems Director > DNS Management > Zones submenu of Navigation tree.

21 21 C HAPTER 7 New in Licenses Management License Manager has been redesigned and shortly, new functionality is the following: Licenses. Real licenses are managed here. The list of licenses that appears when you open this submenu consists of records about licenses with license key issued (without license file retrieved yet) or retrieved licenses, i.e., ready to use license files. All the licenses are collected here, both the ones assigned and not assigned to subscriptions. License Classes. This submenu opens the licenses knowledge base. The information about all license classes (i.e., licensed products) is stored here, including the following: Main Feature Name. The name of unit a license capacity is measured. Billing Type. How a license is billed. This option is related only to the order of settlements between provider and Parallels KA. Settlements with customers that purchase a license are up to PBA billing. Purchase billing type means that a license is billed one time on purchase and a license expiration period depends on Parallels KA policy (typically, this period is 100 days, after this a license is to be renewed). Monthly billing type means that a license is billed monthly and renewal is required each month. Billing type is up to a client agreement concluded between Parallels KA and provider. Plug-ins. Tools used to establish connection to Parallels KA server. A number of configurations can be added on the basis of Parallels KA plug-in template. Configured KA plug-ins update list of license classes online according to a scheduled task. Documentation: PBA 4.4 Provider's guide, Managing Licenses chapter. In This Chapter Key Administrator Plug-In Redesign Add Licenses Without Subscription Licenses Bulk Import Assign License to Subscription Manually Licenses Synchronization License Features are Managed by Groups Licenses Upgrade Wizard... 24

22 New in Licenses Management 22 Key Administrator Plug-In Redesign A number of KA plug-in configurations can be added on the basis of KA plug-in template. Thus the Settings submenu under External Systems Director > License Manager submenu of the Navigation tree has been renamed into Plug-ins. Such a redesign allows creating several plug-ins configured for several Client Agreements, for example to sell different license classes with different billing type. The KA plug-in allows establishing a test connection to Parallels Key Administrator server. To this effect, the Test Connection button is added to the KA plug-in configuration view screen. The list of available license classes is uploaded automatically online right after the plug-in is configured. License classes are in Not Published status by default. The configured KA plug-in becomes Active automatically after the license classes list is uploaded. The KA plug-in can be later deactivated manually. License classes are to be published manually, per KA plug-in. In this case, all the features relevant to a license class are published automatically together with the published license class. Thus, the Published property is not longer relevant for features. Since license classes are published now per KA plug-in, the Published property has been dropped from license classes listing under External Systems Director > License Manager > License Classes submenu of the Navigation tree. The list of license classes and features is updated periodically, by a scheduled task. By default, update is performed weekly. In PBA licenses list update is called synchronization. The KA plug-in synchronization status is now shown. After license classes list update, this status allows knowing out whether any license classes are no longer supported. A KA plug-in status becomes In Sync if the updated license classes list corresponds to the one uploaded before. Not published obsolete license classes are silently removed from the list. In case some of the published license classes or features are no longer supported, the plug-in status becomes Not In Sync. In this case, the obsolete license classes or features can be known by manually synchronizing the plug-in, using the button at the plug-in configuration screen. Add Licenses Without Subscription It is possible to issue a new license without subscription and assign it to provider account. In this case, a license is stored in PBA and can be used either for provider purposes or manually assigned to a customer existing subscription. Note: It is possible to issue a license that belongs to a published license class.

23 New in Licenses Management 23 A license without subscription can be issued under External System Director > License Manager > Licenses submenu of the Navigation tree. To add a license, click Add New License. Licenses Bulk Import In case licenses' key numbers have been obtained as a separate list, for example in file, licenses can be imported in PBA by these keys' numbers. Key numbers are to be entered and a KA plug-in will retrieve licenses from KA server. Licenses can be imported under External System Director > License Manager > Licenses submenu of the Navigation tree. To import licenses, click the Import Licenses button. Assign License to Subscription Manually Provider can have a pool of issued licenses. Now he can manually assign licenses from this pool to some customer subscription and install it. Manual licenses assignment is performed under the External Systems Director > License Manager > Licenses submenu of Navigation tree. There is new Assign Subscription button on the license General tab. Documentation: PBA 4.4 Provider's Guide, Managing Licenses chapter. Licenses Synchronization Licenses status is checked regularly in respect to consistency with actual licenses' offerings at the Parallels KA side. This check is called synchronization and performed daily since it is bound to PBA daily billing process. In case the information about a license appears to be obsolete, a license synchronization status changes and lets you know about this. Licenses synchronization brings the information about a license stored at PBA in correspondence with the current configuration offered at the moment at Parallels KA side. After synchronization is completed, it becomes possible to upgrade a license in the frame of a new capacity, set of features, or additional licenses. Licenses can be synchronized under External System Director > License Manager > Licenses submenu of the Navigation tree. Select a license, click the Sync License button.

24 New in Licenses Management 24 License Features are Managed by Groups License capacity and other features (like language packs) are now managed by groups. The notion of the main feature has been dropped. License feature is mandatory if it belongs to a mandatory group. A feature is optional if it belongs to an optional group. During license upgrade, or addition, mandatory features are shown as a list and it is required to select a license capacity from this list. Other optional features are also shown as selectable lists, and in this case, each list represents one group of features. Licenses Upgrade Wizard Licenses upgrade is performed via wizard under External System Director > License Manager > Licenses submenu of the Navigation tree. Select a license, click the Upgrade License button. The next screen allows selecting license new capacity and both features and additional keys, now everything can be selected at one screen. Licenses that are not assigned to subscription are upgraded in one step. Licenses assigned to subscription are upgraded in several steps including prices setup and upgrade order placement.

25 25 C HAPTER 8 Domains Management New features and improvements introduced into domains management are described in this chapter. In This Chapter New Domains Management Scheme WHOIS Plug-In Alternate Domain Availability Checker Registrars Added Registrar Plug-Ins Using Transport Improvements Deleting Processed s Received from Registrar Domain Rejection Rules Domain Transfer Between Subscriptions Domain Renewal Period Validation Using Custom Domain Contacts Additional Layout Template for.ie TLD de Zone Support for enom Registrar be and.mobi Zones Support for NicLine Registrar se,.fi, and.no Zones Support for EPNIC Registrar D Secure Support of PayEx List of Available Values for Contacts... 31

26 Domains Management 26 New Domains Management Scheme Multiple domain plug-in configurations based on domain registration plug-in template can be added. Default list of registrar features (TLDs) comes together with a DM plug-in. Registrar Features tab within a registrar properties presents the list of supported TLDs with pre-set registration periods, transfer, and renewal supported. Each TLD can be reconfigured per registrar. For each TLD the Supports Check option has been added. It allows specifying whether a registrar can be set as checker (WHOIS) for this TLD. Several registrars may support the same TLD. However, the scheme one TLD per service template remains in force. To make a TLD available for service templates (plans) it is necessary to add a TLD in the list of Domain Zones and at the same time select a registrar that will support domains in this zone. In addition, it is necessary to select a Checker that will act as WHOIS for a TLD. Checkers can be selected either from the list of configured registrars that support this zone and have Supports Check option = Yes for this zone or from the list of WHOIS checkers configured on basis of WHOIS plug-in template. As a result, in the list of Domain Zones we have the list of TLDs ready for sale. One zone - one Registrar and 1-3 checkers for each TLD. Registrar and checkers can be reassigned per TLD in the Domain Zones list. TLDs from Domain Zones list are available for service templates and further, for service plans. Retail prices are set per service type in service plans. Renamed items in the Domain Manager submenu: Parking Settings -> Settings. All Domain Zones -> Domain Zones Added: Domains - the list of all domains including ordered and registered ones.

27 Domains Management 27 WHOIS Plug-In PBA now supports integration with WHOIS service via the new plug-in implemented. A number of WHOIS plug-in configurations can be added on the basis of WHOIS plugin template. Configured WHOIS plug-in can be set as checker per TLD. The WHOIS plug-in is managed under External Systems Director > Domain Manager > Registrars submenu of the Navigation tree. Click Add New Registrar, select WHOIS container. The WHOIS plug-in configuration is similar to registrars plug-ins. Alternate Domain Availability Checker Up to three checkers can be assigned per zone under External System Director > Domain Manager > Domain Zones submenu of the Navigation tree. However one checker per zone is required. Checkers are assigned priority as the first one, second one, and third one. If the first checker does not respond, whois query is sent to the second one, if the second one fails, then third checker is queried. Registrars Added The following domain registrars added: MelbourneIT ( - allows registering domains with MelbourneIT (Head Office in Melbourne Australia) accredited by ICANN to provide registrar services in.com,.net, and.org domain spaces. NicTR ( - allows registering domains with Nic.tr, the registry for.tr country code top-level domain. SIDN ( - allows registering domains with SIDN, the registry for.nl toplevel domain. Joker ( - allows registering domains with Joker.com accredited by ICANN to provide registrar services in.com,.net,.org,.info,.biz,.name,.mobi,.me domain spaces. DNS.be ( - allows registering domains with DNS BE, the registry for.be top-level domain. KAZNIC ( - allows registering domains with KazNIC, the registry for.kz country code top-level domain. DNS.PT ( - allows registering domains with DNS.pt, the registry for.pt country code top-level domain. Registrars configuration is performed under External Systems Director > Domain Manager > Registrars submenu of the Navigation tree. Documentation: PBA Provider's guide, Managing Domain Processing > Prior Configuration > Configuring Domain Registrars section.

28 Domains Management 28 Registrar Plug-Ins Using Transport Improvements The following registrars' plug-ins have been redesigned: DKHOSTMASTER GRPTEL IIS NOMINET NORID UNIFORUM Editable Registrar Gateway Registrar gateway address is now to be entered into an editable field. To this effect the Gateway field has been added to plug-ins configuration. This facilitates updating plug-in configuration in case gateway has been changed or when switching a plug-in from test into production mode. Checker Settings for DKHostmaster The Check parameters group of fields added to the plug-in configuration form is designed for domain availability check configuration at the registrar side. These settings allow validating a domain name and name server quickly, before sending an request to registrar. Deleting Processed s Received from Registrar To save disk space and ensure correct domain orders processing, the processed e- mail messages received by Registrar plug-ins from Registrars' gateways are removed. In order to remove processed s, special event handlers have been implemented. Event handlers are pre-configured. In order to disable such an event, respective handler is to be removed. To process this task, the event has been added for the following Registrars' plug-ins: DKHostmaster IIS Nominet NORID Uniforum

29 Domains Management 29 Event handlers are configured under Configuration Director > Event Manager Settings> Event Handlers submenu of the Navigation tree. Documentation: PBA Provider's guide, Managing Domain Processing > Prior Configuration > Managing Processed s Received From Registrars section. Domain Rejection Rules Domain rejection option allows declining registration of particular domain names before 'search domain' engine and fraud check. Rejection rules are configured per TLD and assume that a domain name in this TLD is specified in the form of regular expression. In other words, domain rejection rules allow configuring own list of reserved domains under External Systems Director > Domain Manager > Rules submenu of the Navigation tree. Documentation: PBA Provider's guide, Managing Domain Processing > Prior Configuration > Configuring Domains Rejection Rules section. Domain Transfer Between Subscriptions Due to changes performed in PBA and POA integration the following features become available: Transferring domain between subscriptions in the frame of the same account. A domain parent subscription (for example hosting subscription) can be switched for a domain providing that a subscription with corresponding configuration exists for an account. In this case, available subscriptions are selected automatically. Domain can be transferred between accounts. To perform this operation, a domain transfer key is to be submitted. Documentation: Switching parent subscription: PBA 4.4 Provider's Guide, 'Managing Domain Processing' > 'Managing Domains' > 'Switching Domain Parent Subscription' subsection. Domain transfer between accounts: PBA 4.4 Provider's Guide, 'Managing Domain Processing' > 'Managing Domains' subsection. Domain Renewal Period Validation The periods configured for a zone are validated during service plan creation. Only periods configured per zone are allowed to be added to a service plan.

30 Domains Management 30 When domain registration is renewed, and after some time renewal order is placed for longer period, the total renewal period is validated as well. The resulting renewed period cannot be longer than the longest registration period configured for a zone. For example, a domain has been renewed for 2 years. Maximal registration period is 6 years. One year passed, a customer places another renewal order for 6 years. Resulting period will be 7 years. This is not allowed. In this case, renewal period no longer then 5 years is allowed, so that the resulting registration period does not exceed 6 years. Using Custom Domain Contacts Some registrars (normally, but not necessarily the ones that provide country-code top level domains) require that a domain owner or/and administrator must reside in registrar country. If an account contacts do not match these requirements (another country), the necessity arises to manually specify a domain owner contacts during domain registration. In addition, it is sometimes needed to change an account type from person to company. The ability of domain contacts reassignment is implemented via a particular required parameters added to a domain service template under Product Director > Plan Manager > Service Templates submenu of the Navigation tree, select a domain service template, switch to the Required Parameters tab. Documentation: PBA Provider's guide, Managing Domain Processing > Prior Configuration > Using Custom Domain Owner and Administrator Contacts section. Additional Layout Template for.ie TLD If specific data is required about an.ie country code TLD domain applicant, in order to show additional questionnaire in store it is possible to use a layout template shipped with PBA specially for IrelandDR registrar. The template name is domain_prov_ie. The layout template can be added under Product Director > Online Store Manager > Layout Templates submenu of the Navigation tree. Documentation: PBA Provider's guide, Managing Domain Processing > Prior Configuration > Configuring Domain Registrars > Managing IrelandDR Registrar > Adding Layout Template for Additional Contact Information section..de Zone Support for enom Registrar Domains registration in the.de TLD is now supported via the enom registrar.

31 Domains Management 31.be and.mobi Zones Support for NicLine Registrar Domains registration in the.be and.mobi TLDs is now supported via the NicLine registrar..se,.fi, and.no Zones Support for EPNIC Registrar Domains registration in the.se,.fi, and.no TLDs is now supported via the EPNIC registrar. 3D Secure Support of PayEx 3D Security authentification scheme is now supported by PayEx plug-in. List of Available Values for Contacts Additional parameters like AdminContactID or OwnerContactID can be added to domain service template. In this case, respective fields in online store are appears that prompts customer to enter some value. It was not obvious what to enter to such fields. Now lists of available values are implemented per registrar plug-in template. As a result, customer can select needed value from drop-down list.

32 32 C HAPTER 9 Payments Processing New features and improvements introduced to payment processing are described in this chapter. In This Chapter Processing Centers Added Redesign of relations between orders and AR documents Bank Account Number Validation by 11test Manual Approval of Payment Methods Expired CC List Enhancement Ability to Make Customer to Provide CC Start Date and Issue Number Event Type for Payment Method Creation Configuration of External Redirect Trough GUI... 35

33 Payments Processing 33 Processing Centers Added The plug-ins to the following processing centers have been implemented: SAMAN - credit card payment plug-in that allows processing online payments via Saman Bank Corp., the Iranian bank. Garanti - credit card payment plug-in that allows making online payments via GarantiBank processing center, one of the largest financial institutions in Turkey. Processing Centers configuration is performed under Configuration Director > E-Commerce Settings > Processing Centers submenu of the Navigation tree. Documentation: PBA Managing Processing Centers Guide, Configuring Processing Centers chapter. Redesign of relations between orders and AR documents In previous versions payment was processed by sales order flow. Now sales order and payment have separate order flows that can be executed simultaneously. Payment order existed in previous versions was redesigned. The main purpose of payment order now is to push payment through order flow. Payment order is not presented in any lists and can be viewed only from payment (Payment Order ID link). As a result, the following features become available: Generation of several invoices or credit memos from one order. For example, if after invoice generation the order is corrected somehow, another invoice with corrected lines is generated automatically. The list of invoices and credit memos generated is displayed under the Documents tab of the order. Consolidated invoice can be generated for several orders. The list of orders closed by the invoice is displayed under the Orders tab of the invoice. New customer gets invoice for his first order. The following customer orders are provisioned, but customer is not charged and invoices are not created. The consolidated invoice is generated on statement day, and customer is charged for services. The invoice includes all types of orders placed by customer. Each account is assigned to some customer class. Customer class defines how and when to bill customers. The Billing Type parameter of customer class defines whether to generate consolidated invoice for account (Per Account option) or to generate invoice for each customer order (Per Subscription option). Attention: domain names registration usually requires immediate charge for the whole subscription period. If customer is billed once a month, provider should pay for registering domains and then charge customer for domain on statement day. During this period customer can refuse from domain subscription and provider suffers a loss.

34 Payments Processing 34 Bank Account Number Validation by 11test The ability of validating bank account numbers using 11test algorithm has been implemented. The Mask options applied to a payment method (Configuration Director > E-Commerce Settings > Payment Systems submenu of the Navigation tree, payment system settings, Masks tab) have been redesigned. Together with Mod10 algorithm validation applicable to card numbers only, the 11test validation applicable to bank accounts numbers is available. The Validate by Mod10 algorithm check box has been redesigned into Validate by Algorithm list, where you can select validation algorithm. Documentation: PBA Provider's guide, Parallels Business Automation Configuration > Configuring Payment Processing > Adding Payment System > Configuring Payment System Validation section. Manual Approval of Payment Methods Payments processing can be configured in such a way that only manually approved payment methods can be applied. The ability of payment methods manual approval has been implemented by two new buttons Ratify and Mark Not Ratified added to a payment method screen under Operation Director > E-Commerce Manager > Payment Methods submenu of the Navigation tree. To use this feature, it is necessary to configure order flow in such a way that order status further transition to payment is possible only if a payment method is approved, namely, the Ratified parameter of a payment method is set to Yes. Payment method approval check is performed by new order flow handler OF_IfPmntMethodsRatificationRequred. Expired CC List Enhancement The Default Payment Method parameter is added to the list of expired credit cards. Provider can filter out credit cards used for automatic payments and expired both. The list of expired credit cards can be viewed under the Operation Director > E-Commerce Manager > Expired Credit Cards submenu of the Navigation tree.

35 Payments Processing 35 Ability to Make Customer to Provide CC Start Date and Issue Number Some credit cards can have start date and issue number along with basic data as credit card number, expiration date and the like. Now you can set whether cardholder must provide this information using the following parameters of respective payment system: Issue Number is applicable - the parameter defines whether to make customer to provide credit card issue number; Start Date is applicable - the parameter defines whether to make customer to provide credit card start date. Note: these parameters are available for payment systems with the Payment Method Type parameter set to Credit Card. Payment systems configuration is performed under the Configuration Director > E- Commerce Settings > Payment Systems submenu of the Navigation tree. Documentation: PBA Provider's guide, Parallels Business Automation Configuration > Configuring Payment Processing section. Event Type for Payment Method Creation New "New PayTool created" event type is implemented. Now you can add new event handlers for this event type. For example, customers, which use bank accounts for payments should fax or mail to provider confirmation. You can configure event handler that sends notification like "Please, fax or mail your confirmation" when customer registers payment method of Bank Account type. Event handlers configuration is performed under Configuration Director > Event Manager Settings > Event Handlers submenu of the Navigation tree. Documentation: PBA Provider's guide, Parallels Business Automation Configuration > Configuring Event Manager Settings section. Configuration of External Redirect Trough GUI Some processing centers offer merchants to redirect their customers to processing center secure pages where customer enters his credit card details and confirm payment. New payment method type External Redirect is implemented. The configuration of this payment method is the much same as of other available payment methods (credit card, bank account).

36 Payments Processing 36 Documentation: PBA 4.4 Provider's Guide, Parallels Business Automation Configuration > Configuring Payment Processing section.

37 37 C HAPTER 10 Resellers Management New features and improvements introduced to resellers management are described in this chapter. In This Chapter Resellers' Stores Synchronization Resellers' Stores Synchronization Provider can synchronize all resellers subscriptions from service plan or synchronize each reseller subscription separately from subscription itself. New options are added to the form of resellers synchronization: Update Sales Categories and Plan Categories and Update Online Store Settings. If provider selects these options new online store settings are copied to reseller. Documentation: PBA 4.4 Getting Started - Resellers guide.

38 38 C HAPTER 11 Security and Administration New features and improvements introduced to security and administration are described in this chapter. In This Chapter Control Access to Provider CP Update Account Data From User Allow Viewing First 4 Digits in Card Number in CC Core Dumps Rotation Support Authentification in AMAIL Ability to Configure AD Access Users Authentication Through AD... 40

39 39 Control Access to Provider CP It is possible to restrict access to Provider control panel by specifying IP addresses logging in to PBA PCC is allowed from. The list of trusted IP addresses and/or IP ranges is configured per provider user under Configuration Director > Security Manager > Users submenu of the Navigation tree, select a user, switch to Access Control List tab. Documentation: PBA Provider's guide, Parallels Business Automation Configuration > Configuring Account Settings > Configuring Access Control Lost for Users section. Update Account Data From User Personal contact information of account can be updated according to changes of account user information in customer CP. There is new option Update Account Personal Contact Information in user General tab. If the option is enabled all changes in user information will be applied to personal contact information of account. Allow Viewing First 4 Digits in Card Number in CC A new privilege has been added: CC_VIEW_FIRST_LAST - grants the right to view 4 first and 4 last digits of a credit card number in cards listing. Privilege is applicable for provider, reseller, and customer control panel. The new privilege can be granted per role under Configuration Director > Security Manager > Roles. Core Dumps Rotation To save disk space, it is possible to configure PBA core dumps rotation. This can be done by adding the command to /etc/crontab. The script ~bm/tools/corerotate.pl removes core dumps. Having been run without parameters, the script removes all core dumps older than 7 days. This default value can be re-specified by passing the number of days to the script. Documentation: PBA for Unix Installation guide, Maintenance Operations > Configuring Core Dumps Rotation.

40 40 Parallels Business Automation Parallels Support Authentification in AMAIL PBA allows interacting with mail servers that requires authentification before request processing. The authentification is enabled in AMAIL configuration file. Documentation: PBA 4.4 Installation Guide Ability to Configure AD Access PBA allows configuring access to MS Active Directory (hereinafter AD). AD will be used for authentication of PBA and POA users. PBA and POA works in read-only mode with AD, by default. Configuring access to AD is performed under Configuration Director > Security Manager > AD Configuration submenu of the Navigation tree. Here you can add new AD domain controller, delete or edit existing one. Port, name, IP-address, user login and password are specified for each domain controller. Users Authentication Through AD Now, when provider creates new user, he can specify whether the user is provider's AD user. If new user is provider's AD user, respective domain controller and user principal name (in form should be specified. The Login field is used for user principal name. Password is not provided for such users. When the user logs in PBA, his login and password is authenticated through AD.

41 41 C HAPTER 12 Trouble Ticket System New features and improvements introduced to built-in Trouble Ticket System are described in this chapter. In This Chapter Trouble Ticket System Redesign Accept Tickets Via Resellers Branding Includes TTS Support Customers Attach Subscription Information to Trouble Ticket... 43

42 Trouble Ticket System 42 Trouble Ticket System Redesign TTS logic and functionality has been redesigned to facilitate trouble tickets management. The following settings form TTS configuration: Queue. A logical container used to sort received trouble tickets. Collector. gate used to receive trouble tickets via . TTS may be used without mail gate. However, the use of collectors allows using support. Support is specified in a collector configuration. In this case, customers just write to this and their reports are automatically passed to PBA TTS and placed into a queue assigned to a collector. Tickets received via are managed similarly to the ones posted via PBA interface. Priority. Defines a ticket resolution time and notifications schedule. notifications are sent to provider users and other persons responsible for a ticket. When a customer posts ticket from control panel, he/she selects a ticket priority. Default priority is assigned to tickets received via . Status. Defines the stage of ticket resolution. Default status is 'New' and it is assigned to all newly posted tickets, both from control panel and via . Category. Defines a type of problem a ticket is connected with. Categories are predefines per queue. Actually customer selects a category when posting a ticket. Thus, a category defines queue a ticket is finally placed into. Default category is assigned to tickets received via . TTS settings. Enable/disable TTS, default settings of tickets processing, mail server configuration, notifications templates to be used. Template sets. Notifications' templates used to send notifications about tickets processing. Other changes: The notion of Levels has been dropped. Due Periods configuration has been moved to tickets Priorities. Six pre-configured ticket statuses are available. The People tab has been added to each ticket details. The users or internal persons ( addresses) that will be notified about a ticket resolution progress can be added here. Documentation: PBA 4.4 Provider s guide. Managing Trouble Ticket System chapter. Accept Tickets Via PBA TTS now allows accepting customer reports both via PBA API (directly from customer control panel) and via .

43 Trouble Ticket System 43 Reports posted via fall into a default queue and are assigned a default category. In order to receive customers reports via , a mail gate called collector is to be configured. A customer report is ticketed by a category and placed into one of preconfigured queues. Trouble tickets in a queue are assigned to provider users and a ticket processing is tracked up to its resolution, similarly to tickets posted from control panel. A collector is generally a mailbox used to receive problem reports from your customers. Reports received via collector are placed into PBA TTS and managed in the same way as tickets posted by customers from PBA customer control panel interface. A collector may have only one queue assigned. However, a number of collectors can be assigned to a single queue. This makes sense for resellers branding and for fake resellers management. Provider can create a number of support mailboxes and configure collectors for them. Collectors can be then delegated to resellers, but all the problem reports sent by reseller's customers are placed into provider TTS. This does not restrict the ability of delegating own TTS to a reseller, when all the tickets are managed from reseller CP. Documentation: PBA 4.4 Provider's guide, Managing Trouble Tickets > Configuring E- Mail Collector. Resellers Branding Includes TTS Support The Processing Type option has been added to Trouble Tickets Settings. The field displays whether reseller uses provider's TTS or his own. The value is set automatically and depends on support resources purchased by reseller: Provider Support with Branding - provider processes reseller customers tickets and allows reseller to assign his collectors to provider's queues; Provider Support without Branding - provider processes reseller customers tickets and use for replies his own collectors ( s) and notifications; Use Own Support - reseller processes his customer tickets by himself. The new support resources available through reseller gate: Support with Branding; Support without Branding. Customers Attach Subscription Information to Trouble Ticket When posting a ticket from customer control panel, it is possible to select a subscription the ticked is related to. Documentation: PBA 4.4 Customer's guide. Troubleshooting > Adding Trouble Ticket section.

44 44 C HAPTER 13 Miscellaneous Features In This Chapter Custom Format of Phone Number Notification Categories Fraud Screening Redesign Promo Code Field Length Up to 2000 Symbols Support of Hebraically Languages Persian Calendar Support Balance Option Renamed in Customer CP Provisioning Parameters Classification New Reports Method to Update NS Information PBA Installation Wizard Has Separate Groups of Components Localization of Payment Method Names... 49

45 Miscellaneous Features 45 Custom Format of Phone Number The requirement to enter country code and area code during account registration in store sometimes confuses customers. The option added that allows pre-filling a customer phone country code field with the value taken from PBA database. In addition, it is possible to make the area code an optional for phone numbers. The option is added to countries settings, under Configuration Director > Miscellaneous Settings > Countries submenu of the Navigation tree, select a country, click Edit. Documentation: Parallels Business Automation Configuration> Configuring Miscellaneous Settings > Configuring Countries > Modifying Country Settings section. Notification Categories Notification categories serve for grouping notifications by some criterion. A category for each notification type is presented by default. You can add your own categories, for example, "Newsletters". A category can group notifications of different types. PBA allows sending notifications in the following formats plain text, HTML and PDF. Notification category defines formats of notifications to be sent to personal and company accounts. Also, notification categories are displayed in customer CP. Customer can define what notifications he wants to receive. Notification categories configuration is performed under the Communication Director > Notification Manager > Notification Categories submenu of the Navigation tree. Renamed item in the Notification Manager submenu: Notification Methods --> Notification Categories. Documentation: PBA 4.4 Provider's Guide. Managing Notifications section. Fraud Screening Redesign New object Fraud Rule is implemented. Fraud rule is a set of conditions to be checked during order processing. Condition itself represents a logical sentence, built on a control parameter (fraud screening plug-in), certain logical element and certain control parameter value. Fraud rules are subdivided into four groups by type of the contribution to the fraud points sum:

46 Miscellaneous Features 46 Increase Score - adds number of points to the sum if checked order matches conditions. Number of points is defined in the Score field; Decrease Score - deducts certain number of points from the sum if checked order matches conditions. Number of points is defined in the Score field; Manual Approval - checked order gets to the Waiting for Approval status if matches conditions. Provider can manually mark order as fraud or approve it for processing; Fraud - checked order gets to the Suspected status if matches conditions. Provider can manually mark order as fraud, make changes in order and resubmit it for fraud screening or approve it for processing. Fraud filter now defines what order types to be checked, what rules should be used for fraud screening and rules application order. Fraud filters are subdivided into two types by order origin: Order Placement from Store -fraud filter is applied to orders placed in online store; Order Placement - fraud filter is applied to orders placed in control panel. In addition, you can define the following thresholds for filters that contain increasing / decreasing score rules: Manual Approval Threshold (points) - if order fraud sum exceeds the threshold, order gets to the Waiting for Approval status; Fraud Threshold (points) - if order fraud sum exceeds the threshold order gets to the Suspected status. Fraud screening configuration is performed under Configuration Director > E-Commerce Settings > Fraud Screening Settings submenu of the Navigation tree. Documentation: PBA 4.4 Provider's guide. Parallels Business Automation Configuration > Configuring Fraud Screening > section. Promo Code Field Length Up to 2000 Symbols Longer codes can be used in promotions activated by code. Maximal length of promotion code is increased up to 2000 symbols. Documentation: PBA 4.4 Provider's guide, Managing Marketing Tools > Managing Promotions > Creating Promotion section. Support of Hebraically Languages Now PBA and online store support locales for languages that writing is performed from the right to the left.

47 Miscellaneous Features 47 Persian Calendar Support Persian calendar can be used in PBA. To enable this feature, the PBA global configuration file is to be customized. It is needed to define the CalendarType parameter and restart PBA. As a result, all dates in PBA will be shown according to Persian calendar. Names of months are subject to localization customization. Balance Option Renamed in Customer CP The Balance option in customer control panel has been renamed into Invoice History. Now to view account balance and billing history in customer control panel, go to Billing Manager > Financial Info > Invoice History submenu of the Navigation tree. Provisioning Parameters Classification Provisioning parameters are divided on the following groups: System - parameters added automatically to service template on its creation by service gate or registrar plug-ins. Parameters can not be deleted or configured manually in service template. System parameters are not editable in order provisioning item; Custom - parameters added manually by provider. Parameters can be deleted and configured in service template. Custom parameters are editable in order provisioning item, if order is in any status, except Completed. Service parameters are displayed to customer in the same order as they are listed under the Service Parameters tab of respective service template. Now you can change selected parameter location in the list using the Move Up and Move Down buttons. Provisioning parameters configuration is performed under the Service Parameters (former Required Parameters) tab of a service template. New Reports The following reports are implemented: Churn Rate - report allows vendor to analyze its churn rate per customer or service plan. Churn rate means percentage of lost business (customers leaves, subscription cancellations) versus active business. Customers Growth - report shows the number of new customers per selected period. It includes number of existing customers at the beginning of selected period. Selected period can be granulated on days, weeks and months.

48 Miscellaneous Features 48 Reports configuration is performed under the Operation Director > Reports Manager submenu of the Navigation tree. Documentation: PBA 4.4 Online Help.

49 49 Method to Update NS Information New NameServersChanged_API method is implemented. Method updates name servers of specified domain in the internal SyncNameServers table. When provider opens the domain properties window, domain current name servers are compared with data in the SyncNameServers table. If name servers do not match, the Synchronize NS button is displayed in the domain properties window. Documentation: PBA 4.4 Public API Reference guide. PBA Installation Wizard Has Separate Groups of Components In previous versions PBA installation wizard offered to select components to be installed from one list. Now components are grouped by functional criterion: processing centers, fraud screening plug-ins, domain registrars, service gates and the like. Documentation: PBA 4.4 Installation Guide. Localization of Payment Method Names Payment method names are added to locales. Payment method names are displayed in online store and CP on the language selected by customer.

50 50 C HAPTER 14 New in PBA 4.4 for Windows 1 New GUI is implemented. For details, refer to the New GUI section (on page 8) earlier in this document. 2 New plug-ins are available: Processing center: VeriSign plug-in is added for interaction with Payflow Pro payment service of PayPal processing center. Processing centers configuration is performed under Configuration Director > E- Commerce Settings > Processing Centers submenu of the Navigation tree. Documentation: PBA Managing Processing Centers guide, Configuring Processing Centers chapter. Fraud Screening: Black List of Credit Cards. The plug-in verifies whether the customer's credit card is in the black list. Black List of Domain Names. The plug-in verifies whether the domain name that customer is trying to register is in the black list. Cardholder Address. The plug-in verifies whether the credit card holder's address matches customer's account address. Do not require configuration. Cardholder Name. The plug-in verifies whether the credit card holder's name matches customer's account name. Do not require configuration. Credit Cards per Account. The plug-in verifies whether the number of customer's credit cards with different cardholder names exceeds the set value. GeoIP. The plug-in determines customer's country by the IP address and checks whether the country is dangerous/reliable for credit card processing. GeoIP. The plug-in determines customer's payment method's country from the credit card information and checks whether the country is dangerous/reliable for credit card processing. Intensive Credit Card Usage. The plug-in verifies the intensity of customer's credit card usage. Login Name. The plug-in checks whether customer's login is a number within the set intervals. Lower Case Account Info. The plug-in checks whether customer provides all the account information in lower case. Do not require configuration. Online Preauthorization. The plug-in preauthorizes credit card information before order is created. Do not require configuration. Payment Confirmation. The plug-in checks whether payment processing using particular payment system requires manual confirmation. Payment System vs Country. The plug-in checks whether payment processing using particular payment system is allowed for customer's country.

51 New in PBA 4.4 for Windows 51 Subscription Period. The plug-in verifies whether the ordered subscription period is longer than the configured duration. Fraud screening plug-ins configuration is performed under Configuration Director > E- Commerce Settings > Fraud Screening Settings submenu of the Navigation tree. Documentation: PBA 4.4 Provider's guide. Parallels Business Automation Configuration > Configuring Fraud Screening > Configuring Fraud Screening Plugins section. PDF converter for Windows: htmldoc.exe PDF converter configuration is performed under the Communication Director > Notification Manager > Settings submenu of the Navigation tree. Documentation: PBA 4.4 Provider's Guide, Managing Notifications section. 1 New service gate: KAGATE allows provisioning licenses. Managing licenses is performed under the External Systems Director > License Manager submenu of the Navigation tree. Documentation: PBA 4.4 Provider's guide, Managing Licenses chapter. 2 Credit card information is replaced with ***Censored*** phrase in xmlrpc log.