Planning and Implementing Project Management Office and Visionary Leadership Skills 432 مفاهيم وطرق بناء مكتب ادارة المشاريع والمهارات الادارية والقيادية 26 September 7October, 2010 Lebanon Need & Benefit: Today s ever-changing business environment requires new approaches to Project Management, which has become an important tool for dealing with time-to-market, resources, limitations, downsizing and global competition. Recently, there is an emerging awareness that project management must be controlled at the level of organizations, not individuals. Recognizing this, there has recently been a boom in a type of department called a project / program management office (PMO) which is considered a key for effective implementation of project management across the organization. Effective PMOs come in varying shapes and sizes, from simple support offices to full centers of excellence. The goal of PMO is not to establish controls for the sake of controls, but to help project managers and project teams deliver value. This course will enable the participants to anticipate as well as answer the questions associated with the creation of a PMO, from benefits to barriers to alignment with strategic business objectives and to develop the framework for a successful implementation. The participants learn common frame of reference to project management and related PMO concepts and activities, review the full complement of potential PMO functions so as to understand which match their organization s needs, consider options and select a PMO structure that can be properly aligned within their organization. This specific course covers the areas related to strategic thinking and visionary leadership. More precisely, it highlights the importance of strategic thinking, decision making and leadership skills. This program aims at developing the participants know how, core competencies and professional expertise in matters related to these topics. Beside that, the program will shed-light some valued information on how to apply different leadership styles and techniques using best practices. In this respect, we will focus mainly on strategic thinking, decision making, goal setting and all challenges faced in the economic crisis to better manage business operations and meet the stakeholders needs and general expectations Objectives 1/1
Identify Project/Program Management Office (PMO) capability based on an established competency continuum model. Determine the appropriate PMO structure for their organizations. Learn how to prepare for a PMO Determine what PMO functions are needed based on project management support requirements. Recognize and overcome barriers related to PMO implementation. Translate requirements for PMO functionality into distinct roles and responsibilities of PMO staff members. Create preliminary PMO implementation plan. participants will brainstorm and work together in order to better assimilate and apply the concept of strategic thinking, decision making and visionary leadership. It will also help participants to effectively develop their knowledge and skills related to these subjects. Accordingly, some valuable exercises, videos and group think activities will be assigned to participants to help them better recognize the value and importance of leading successfully employees and their organizations. This training is supposed to highlight the main characteristics and traits of successful leaders and decision makers in organizations. Participants must have by end of this course a toolbox on how to think from a strategic point of view, make rational decisions and lead people using best practices. Some valuable tips will be presented to attendees to accordingly enhance their decision making process, general attitude, and performance to effectively lead people and organizations. Hands-on practical experience and case studies will be offered during the training sessions to bring valued added to people s professional expertise Who Should Attend? Senior Project Management Practitioners, PMO staff, Program Managers, Managers of Project Managers, Project Managers who want to start their career with PMO, and others who want to know what a good PMO is and how to build and maintain one. This will be applicable in the areas of engineering, production, data processing, research and development, construction, corporate planning, finance and marketing. This course is also of particular importance to executives, managers and supervisors in government and industry who are concerned with effectively managing ventures and projects where cost, schedule and performance of programs must meet rigid requirements. The course gives an excellent opportunity for the certified PMPs to get updated about the best practices in designing and building a PMO and earning 25 PDUs which will help them in renewing their PMP certificate. This training will be animated by a qualified professional expert in the field of Human Resources and Management Consultancy Services.. We expect the target audience to represent the top management level of the companies. However, any person who has an interest to develop his/her skills in these specific areas is eligible to attend this program. 2/2
Course Directors: Mohammed Khalil, B.Sc., PMP Mr. Khalil is a senior corporate developer working for Projacs International since 2004. He has over than 30 years experience in Project Management, Human Resource Development and Training. He received his B.Sc. in Electrical Power and Machine Engineering in 1976 and has been awarded the Project Management Professional PMP Certificate from the Project Management Institute PMI, Pennsylvania, USA in 2001. He is currently the VP of Special Projects of PMI MENA where he has been a charter and a board member since October 1998. He was assigned by PMI as volunteer member of the International Committee for verifying the translation of the Project Management Body of Knowledge PMBOK Guide 3rd Edition into Arabic language. He is a regular attendant for the Annual International Leadership Meeting organized by PMI since 1999. Mr. Khalil is a certified instructor from Ten Step International. He conducted a number of in-house and public management courses for some well-known government and private corporations in Jordan, Abu Dhabi, Dubai, Riyadh, Al Jubail, Jeddah, Kuwait, Bahrain, Qatar, Egypt, Muscat, Sudan, Tunisia and London with more than 18,000 contact hours of tutoring different topics of project management and offering project management consultancy services. During the period between1979 to 1986, Mr. Khalil participated in executing a number of national projects through the Arab Contractors, such as New Salheya project for reclaiming and cultivating 56,000 feddans of the desert land, installing the medium voltage network required for feeding the industrial zone in Sadat city with electrical power. In the field of human resource development, he worked as a lecturer for Saudi ARAMCO project conducted by the American university during 1977 and 1978. He also worked as the maintenance training programs supervisor for the water desalination plants in K.S.A where he participated in qualifying the Saudi Technicians and Engineering for occupying leading positions. Recently, he completed building a project management methodology for the ACC. During the year 2005, Mr. Khalil led a multi-national team for restructuring Dubai Electricity & Water Authority "DEWA" and designed their project management methodology as per the PMI International Project Management Standards. And, currently Mr. Khalil is involved in developing a project management methodology for the international centre for real estate development. Dr. Rima Shaar 3/3
She is a graduate of the American University of Beirut (AUB), Faculty of Arts & Sciences. She has received a Bachelor Degree in Public Administration in February 1992 (Dean s Honor List in Feb. 92); then earned a Master s Degree in Management from also AUB in 1994. In 1999, she has completed a Ph.D. degree in Human Resources from Alabama, USA (with Distinction). In April 2001, Dr. Shaar has attended the International HR Management Program with the Society for Human Resource Management (SHRM) in Chicago as well as the HR Generalist Program in June 2002 (Pennsylvania). In June 2003, she has pursued the Strategic Decision Making & HR Advanced Program jointly with SHRM and Wharton Business School. Beside that, she has successfully passed in September 2003, the ISO 9000:2000 Series Lead Auditor written examinations with SGS United Kingdom Ltd, Systems & Certification. In June 2004, Dr. Shaar has attended the Executive Leadership Program with Cornell in collaboration with SHRM (Louisiana). In February 2005, she has earned the CPHRG (Certified Professional in Human Resources Generalist) from the Institute for Human Resource Management Education (IHRME), Arizona. Since 2000, Dr. Shaar has designed and developed series of seminars and training programs for a number of highly reputed institutions and training companies in soft skills areas i.e. Performance Management & Appraisal, Communication & Supervisory Skills, Time Management, Decision Making & Strategic Management, Leadership Skills, Change Management, Ethics, Coaching, Strategic Thinking & Planning, Risk Management, Setting SMART Goals, Emotional Intelligence, Knowledge Management, Customer Service and HR for Non-HR Managers, Career Planning & Development, etc. Beside that, Dr. Shaar has regularly attended SHRM Annual Conferences & Exhibitions since 2000. She was assigned the moderator for SHRM International Lounge in 2005 (California). Dr. Shaar has about 19 years of varied experience in Management Consulting, HR Advisory Services, Training & Development, Education, Customer Service, Auditing, Telecom and Banking. Worked with Deloitte & Touche in the Middle East as Regional HR Manager as well as handled several projects and special assignments jointly with Team International & World Bank, USAID, UNDP, Morgan Group International, AUB, Lebanese American University (LAU), Fransabank, BankMED (Lebanon), Able Logistics (Dubai, UAE), Comium Telecom (Lebanon), Du Telecom (UAE), Council for Development & Reconstruction (Lebanon), Chevron (Kuwait), IMCO (Kuwait), Petroleum Training Center (PTC), Al-Homaizi Co. known as Kout Food Group (Kuwait), Al-Khazna Insurance Co. (UAE), Amana Group (UAE), Du Telecom (UAE), Jordan Applied University, King Hussein Cancer Center (Jordan), Ministry of Housing & Public Works (Bahrain) as well as Qatar Gas & Qatar Petroleum. Dr. Rima Shaar is a certified Trainer and Consultant by worldwide international organizations in Management & HR fields. She is currently an active member in good standing with SHRM and the American Society for Training & Development (ASTD). Beside that, she is appointed as HR Lecturer (on part-time basis) at AUB since 2000 in the Suliman S. Olayan School of Business (OSB). In addition to that, Dr. Rima Shaar has served as Advisor at AUB for the Student Representative Committee (SRC) in OSB between October 2004 & July 2005. In the past three years, Dr. Shaar was also nominated as Advisor to re-launch the Entrepreneurial Club in OSB (AUB) between October 2005 and July 2006. She was also the Coordinator for the 4/4
Human Resources and Strategic Career Planning Program at AUB between 2000 and 2007. During the past years, she has launched series of HR Conferences with Morgan Group International in Kuwait, Jordan, Bahrain and Lebanon. Beside that, Dr. Shaar is assigned the Coordinator and Lead Instructor by Morgan Group for SHRM Certification Program in the Middle East Region. At last, Dr. Rima Shaar publishes in the Daily Star Newspaper [Section Business Star], special articles related to Business Ethics & Human Capital Management. Program Curriculum: Day One Pre-assessment Introduction Why Project Management? Project Management and Bureaucracy Project, Program and Portfolio What is the PMO? The purpose of a PMO Benefits of establishing a PMO Key factors for PMO success Identification and involvement of influential stakeholders PMO project life cycle framework Facilitating stakeholder buy-in for the PMO Day Two PMO objectives PMO structures and their characteristics PMO functions Fitting the PMO into the Organization Example: Business case for implementing a PMO 1. Write your PMO objectives 2. Design your PMO framework Organizational project management maturity Assessment life cycle Determining the Organization Project Management Level 1. PMO road map 2. Pilot Evaluation of Project Management 3. The Costs of Implementing a PMO Authority required for effective performance PMO staffing 5/5
Roles and responsibilities PMO roles and responsibilities in the maturity assessment 1. Design your organization assessment questionnaire and assessment report Day Three PMO project phases PMO project life cycle Initiating PMO vision Create PMO charter Secure Funding Establish Steering Committee 1. Write your PMO charter PMO Planning Create execution plan 1. PMO scope 2. PMO WBS 3. PMO costing 4. PMO schedule 5. Adopt Methodology 6. Adopt Standards 7. Adopt Processes Day Four PMO Planning (cont.) 1. Adopt Tools 2. Adopt Software 3. Adopt Databases 1. Create your PMO Execution Plan PMO Implementation 1. Perform General Services 2. Report Activities 3. Implement and evaluate Methodology 4. Promote Standards 5. Improve Processes 6. Support Software 7. Update Plans 8. Maintain Knowledge Base 6/6
Day Five: PMO Implementation (cont.) 1. Perform Supportive Services 2. Train, Mentor, Support Staff 3. Support Projects 4. Manage Accounts 1. Training analysis report 2. Design training vendor selection and evaluation Perform Controlling Services Implement Governance Final Assessment Wrap Up and Close Out Day Six Strategic Thinking Define the concept of strategic thinking and its aspects. Explain the various business strategies and their critical impacts on organizations. Understand the current mission, vision, core values and shared beliefs required. Increase understanding of people skills, know-how and personal plans/ambition. Use emotional intelligence in strategic thinking. Provide some tips on how to think strategically and add value to business. Day Seven Effective Decision Making Skills Define the concept of decision making and its whole process. Explain the importance of decision making in effectively managing enterprises. Describe the behavioral and analytical process of decision making. Provide some explanation about decision making competency framework. Manage conflict through effective decision making approaches. Increase understanding of others. Day Eight 7/7
Goal Setting Define the concept of goal setting & its approaches. Provide the frameworks & tools to set business goals to achieve better results. Discuss the appraisal by results based on goal setting. Introduce the business technique of MBO using the principle of goal setting. Explain the differences between short, medium & long-term goal. Provide some valuable guidelines on goal setting. Day Nine Leadership Skills Display the various leadership styles, skills and activities. Present the 3C Leadership Model. Highlight Blanchard s Leadership Techniques. Help participants to assess people s attitudes & personalities. Align employees goals with corporate mission, vision and business strategies. Provide some guidelines on how to better lead people and company s resources. Day Ten Presentations & Feedback Deliver short Presentations about selected topics. Provide some helpful guidelines on how to think strategically and lead effectively. Give and receive feedback about the training program. Course Language: Course Manual: English/ Arabic English Course Fee: US$ 5,950 8/8