BSB51915 Diploma of Leadership and Management Release Number 1 Online Flexible Delivery
Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 - Current Course Description This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources. Target Students Lennox Institute key student target groups for this course include: Individuals who are currently working in supervisory/ team management / coordinator roles in technical and functional work areas Managers Employed persons who are seeking to upgrade their existing skills Persons who are fully experienced within the Business industry and are seeking formal recognition of their existing skills. Location Lennox Institute (Head Office) Suite 3, 2 Turbo Road, Kings Park, NSW 2148 Course Duration & Timelines The course can be delivered over a range of course durations, depending on the needs and characteristics of the student and their employer where relevant. The standard course duration is: 12 months full time; or 18-24 months part time/external study. Students may complete the program earlier than these timelines through achievement of RPL or credit transfer. Specific Industry / Stakeholder Needs Industry requires individuals with the ability to lead a team of people through change, using effective communication. A leader and manager should encourage innovation and coach and performance manage the team to ensure that KPIs are achieved. Course Organisation & Delivery Modes In each student context, Lennox Institute personnel recommend a study pathway in consultation with the student providing a logical program structure for students undertaking learning and assessment tasks. Authorised by: CEO 2
The delivery model with a Lennox Institute personnel mentor facilitates the opportunity to negotiate program structures with students, utilising Lennox Institute Training Schedule. This negotiated pathway allows students to align the learning program to their individual and organisational needs. Students should expect to undertake approximately 55 hours study per unit (12 hours per week), for the duration of the session schedule. It is recommended that students have access to a workplace to provide opportunities to put their learning into practice. Students may also be engaged with Lennox Institute personnel for workshops, approximately 1 hour per month (onthe-job) in individual coaching sessions (up to 24 hours over the duration of the program). These mentoring sessions are available at times and locations negotiated. Pathways for Students Pathways into the qualification: Preferred pathways for candidates considering this qualification include Certificate IV of Leadership & Management or other relevant qualification or with vocational experience but without formal supervision or management qualification. Pathways from the qualification Advanced Diploma of Leadership & Management or other Advanced Diploma qualifications These qualifications represent a logical pathway regardless of whether Lennox Institute offers the qualifications. Employment Pathways Manager Leader Business Owner Course Requirements - Core and Units Total number of units = 12 units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. Authorised by: CEO 3
Units of Competency Core/ Hours BSBLDR501 Develop and use emotional intelligence Core 60 BSBLDR502 Lead and manage effective workplace relationships Core 60 BSBMGT517 Manage operational plan Core 70 BSBWOR502 Lead and manage team effectiveness Core 60 BSBWOR501 Manage personal work priorities and professional development BSBPMG522 Undertake project work BSBCUS501 Manage quality customer service BSBMGT516 Facilitate continuous improvement BSBHRM405 Support the recruitment, selection and induction of staff BSBADM502 Manage meetings BSBLED501 Develop a workplace learning environment BSBRSK501 Manage risk Group A Group A Group A Group A Group A Group B Group B Group B 60 60 40 60 50 30 60 60 The elective unit options listed above represents the only approved elective unit options offered. This is a reduced list from the qualification packaging rules specified electives list. Course Nominal Hours Total course nominal hours, depending on the state jurisdiction of delivery and elective units selected, are in the range of 670 hours. Nominal hours are an allocation to describe how long a student who does not hold any of the competencies identified in the relevant units of competency would take to develop all the required skills and knowledge. This nominal duration includes all teaching and learning activities such as guided learning (classes, lectures, tutorials, online or self-paced study), individual study, research, learning activities in the workplace and assessment activities. The amount of training provided by Lennox Institute is part of the overall volume of learning and relates primarily to formal activities including classes and other activities as well as workplace learning. Course Entry Requirements There are no formal entry requirements for this qualification. Lennox Institute Course Admission Requirements Minimum age Minimum age of 18 years Education and experience Students should have completed Year 10 or equivalent Authorised by: CEO 4
Language Literacy and Numeracy skills This course requires well-developed verbal and written communication skills and interpersonal skills. Students will undertake a Language Literacy and Numeracy assessment as part of the pre-enrolment process, to identify any additional support requirements. ACSF level III is required for this qualification. Student Identification Requirements This training product has the following specific Student identification requirements for an application for enrolment to be accepted. Unique Student Identifier (USI) Licensing Requirements No licensing, legislative or certification requirements apply to this qualification at the time of publication. Student Resources, Texts, Materials, Equipment Requirements The following shows the technical requirements for using the system. Computer Any current or 2-3 years old computer is fine. This is a web based system and doesn't use much of your local computer power. For Students, minimum screen resolution recommended is 1200 x 800. You also need audio support in your computer to listen to the voiceover and sounds in the learning courses. For administrators, minimum screen resolution recommended is 1280 x 1024. Audio support is not required. Browser We officially support major browser versions released in the past 3-4 years, including Microsoft Internet Explorer 8 and 9+, Mozilla Firefox 6+, and Google Chrome 30+. The system is optimised for and we recommend the latest and previous versions of Internet Explorer / Firefox / Chrome. Other browsers are not officially supported, but you still can use them to access most functions, though with a slightly different look. In your browser setup, please enable JavaScript and accept cookies from our site, as they are required by the system. Microsoft Internet Explorer 8 Microsoft has dropped support for Windows XP and its Internet Explorer 8. We are still supporting Microsoft Internet Explorer 8. However, we highly recommend an upgrade, as we would drop Internet Explorer 8 support in the near future. Plug-ins Adobe Flash Player 9 is required. Network connection Minimum 512 kbps connection is required. Firewall If you have a firewall or domain filtering programs (could be your home router, or corporate network), access to the domains listed below need to be granted. http://lennoxdemo.thelearningstreet.com/ https://secure.finpa.net/ https://d1t2n3afz72rc3.cloudfront.net/ http://s.finpa.net/ Authorised by: CEO 5
Some courses have been created using video and audio streaming content. Your firewall needs to be set up to enable this. However, some organisations do not allow streaming content to be accessed within the workplace. Please consult with your System Administrator. At work It is recommended that a staged approach to accessing the online training is implemented. The performance varies depending on the company bandwidth and usage of other applications. Accessing rich media content requires more bandwidth and therefore it is important to be aware that performance may be affected if large numbers of staff access the system at the same time. We recommend the number of simultaneous users is relative to your bandwidth. The system can handle much larger numbers however your company's infrastructure and other traffic on your network may impact the user experience. Your system check results JavaScript is disabled in your browser. Please enable it for system check. Requirement Result Notes Screen resolution Your screen resolution is 1920 x 1080. Browser version Using Internet Explorer 11.0. Browser JavaScript enabled Browser cookie enabled Network connection Adobe Flash Player Your connection speed is approximately 673.1 kbps. Third Party Arrangements Lennox Institute may access the services of Third party agents or partners from time to time in delivery of high quality course services. Wherever third parties support services delivery, Lennox Institute remains responsible for the quality of training and assessment provided and for the issuing of all qualifications and statements of attainment. Work Placement Arrangements It is recommended that students have access to a workplace to provide opportunities to put their learning into practice. Fees The total Unit of Study cost is $10,990. Please refer to the Student Handbook for Lennox Institute s Refund Policy. Educational & Support Services Lennox Institute s Training Schedule is completed with all clients prior to enrolment to identify any individual need, resource requirements, and delivery unit schedule and support options for clients. Students are asked to identify their individual needs, but are sometimes reluctant to do so. Lennox Institute personnel monitor the progress of all students and their readiness for assessment as they progress through their course. Delivery materials and methods may be adapted for the special needs of clients. Some examples may include enlarging print materials for vision requirements, provision of ICT equipment and support, accessing interpreter services or using individual delivery methods. A range of support services, including LL&N training, may be accessed as required for student needs. Assessment Arrangements A range of assessment environments are involved in the assessment of student s competency. Workplace and case study projects are employed for summative assessment, where workplace application of all competencies can be Authorised by: CEO 6
observed by the Lennox Institute Assessor. For on-the-job assessment observations, the Assessor organises to visit the student on-site at a mutually convenient time. For particular pathways where relevant, such as assessment only pathways, outline the assessment methods, timing and resources. Information should also cover how issues will be addressed (for example, what options are available if a student does not achieve the competency requirements). Recognition documentation and applications is available for all units of competency for those students who have extensive experience in the unit areas. RPL applications will be offered and processed as per Lennox Institute s Student Advice and Selection Policy. Reasonable Adjustment There may be times and situations in which a student may require reasonable adjustment of the training and assessment methods implemented by Lennox Institute to meet their specific individual needs. These individual student needs may include (but not limited to): Disability; Temporary or permanent injury (i.e. back injury, broken leg/arm); or Sight or hearing impairments. Reasonable adjustments to the way in which evidence of performance is gathered (e.g. in terms of the information to be provided to the candidate and the type of evidence to be collected from the candidate) can only occur where the adjustments do not alter the expected performance standards for learning and assessment. The reasonable adjustments to the training and assessment process may include a variety of modifications to the methods of delivery and assessments to assist the student undertake the course. The adjustments may include actions such as: Assistance in the form of the training location to allow easier access Accessing relevant equipment or aids to assist the student adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome) Where a student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed training and assessment plan including timetables, notes regarding the required adjustments, and any related communications regarding the adjustments are maintained in the student file. Course Specific Withdrawal Information Lennox Institute s standard withdrawal process applies to this qualification. Please refer to the Student Handbook. Unit Outlines BSBLDR501 - Develop and use emotional intelligence (Release 1) This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. Authorised by: CEO 7
BSBLDR502 - Lead and manage effective workplace relationships (Release 1) This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. BSBMGT517 - Manage operational plan (Release 1) This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan. BSBWOR502 - Lead and manage team effectiveness (Release 1) This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. BSBWOR501 - Manage personal work priorities and professional development (Release 1) This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. BSBPMG522 - Undertake project work (Release 1) This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable. BSBCUS501 - Manage quality customer service (Release 1) This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. BSBMGT516 - Facilitate continuous improvement (Release 1) This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. Authorised by: CEO 8
It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies. BSBHRM405 - Support the recruitment, selection and induction of staff (Release 1) This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager. BSBADM502 - Manage meetings (Release 1) This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace. BSBLED501 - Develop a workplace learning environment (Release 1) This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance. It applies to individuals who have a prominent role in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. BSBRSK501 - Manage risk (Release 1) This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit and program or project area. They may or may not have responsibility for directly supervising others. Authorised by: CEO 9
Training Schedule Appendix 1: Course Schedule BSB51915 Diploma of Leadership and Management There is one (1) VET unit of study and the VET unit of study must be completed within 52 weeks. Each unit of competency within the VET unit of study should be completed over a four (4) week period. Week Units of Competency & Recommended Study Pathway BSBWOR501 Manage personal work priorities and professional development 1 Topic 1: Establish personal work goals 2 Topic 2: Set and meet own work priorities 3 Topic 3: Develop and maintain professional competence 4 Final Assessment Due BSBLDR501 Develop and use emotional intelligence 5 6 7 Topic 1: Identify the impact of own emotions on others in the workplace Topic 2: Recognise and appreciate the emotional strengths and weaknesses of others Topic 3: Promote the development of emotional intelligence in others (Start) Topic 3: Promote the development of emotional intelligence in others (Finish) Topic 4: Utilise emotional intelligence to maximize team outcomes 8 Final Assessment Due BSBLDR502 Lead and manage effective workplace relationships 9 10 11 Topic 1: Manage ideas and information Topic 2: Establish systems to develop trust and confidence Topic 3: Manage the development and maintenance of networks and relationships (Start) Topic 3: Manage the development and maintenance of networks and relationships (Finish) Topic 4: Manage difficulties to achieve positive outcomes 12 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 10
Week Units of Competency & Recommended Study Pathway BSBADM502 Manage meetings 14 Topic 1: Prepare for meetings 15 Topic 2: Conduct meetings 16 Topic 3: Follow up meetings 17 Final assessment due BSBPMG522 Undertake project work 18 19 20 Topic 1: Define the project Topic 2: Develop the project plan Topic 3: Administer and monitor the project Topic 4: Finalise the project Topic 5: Review the project 21 Final Assessment Due BSBMGT517 Manage operational plan 22 Topic 1: Develop operational plan 23 Topic 2: Plan and manage resource acquisition 24 Topic 3: Monitor and review operational performance 25 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 11
Week Units of Competency & Recommended Study Pathway BSBCUS501 Manage quality customer service 27 Topic 1: Plan to meet internal and external customer requirements 28 Topic 2: Ensure delivery of quality products and services 29 Topic 3: Monitor, adjust and review customer service 30 Final Assessment Due BSBMGT516 Facilitate continuous improvement 31 Topic 1: Lead continuous improvement systems and processes 32 Topic 2: Monitor and adjust performance strategies 33 Topic 3: Manage opportunities for further improvement 34 Final Assessment Due BSBWOR502 Lead and manage team effectiveness 35 36 36 Topic 1: Establish team performance plan Topic 2: Develop and facilitate team cohesion Topic 3: Facilitate teamwork (Start) Topic 3: Facilitate teamwork (Finish) Topic 4: Liaise with stakeholders 38 Final Assessment Due ONE WEEK BREAK Authorised by: CEO 12
Week Units of Competency & Recommended Study Pathway BSBHRM405 Support the recruitment, selection and induction of staff 39 40 41 Topic 1: Plan for recruitment Topic 2: Plan for selection Topic 3: Support the selection process (Start) Topic 3: Support the selection process (Finish) Topic 4: Induct the successful candidate 42 Final Assessment Due BSBLED501 Develop a workplace learning environment 43 Topic 1: Create learning opportunities 44 Topic 2: Facilitate and promote learning 45 Topic 3: Monitor and improve learning effectiveness 46 Final Assessment Due BSBRSK501 Manage risk 47 48 49 Topic 1: Establish the risk context Topic 2: Identify risks Topic 3: Analyse risk (Start) Topic 3: Analyse risk (Finish) Topic 4: Select and implement treatments 50 Final Assessment Due END OF COURSE Authorised by: CEO 13